Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Feb 20, 2025
Hi I keep needed a oil change on this vehicle please have Kia to check why thanks and I sometimes smell oil out of no where thanks [XXX] [XXX] and I have had serval oil changes at Walmart only since I got the vehicle from carmax INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jun 22, 2024
The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had ... Read more
Incident date: Mar 29, 2025
I was driving and the driver dash frozen. I couldn't tell my speed, it didn't indicate blinker or hazards. It would say i was in "D" when the car was parked. The center dash shut down completely. The seat belt indicator didn't work, none of the charging ports worked. **THIS IS A RENTAL CAR**** I do have video of the dash.
Incident date: Mar 15, 2025
I just recently bought a 2025 Kia Telluride. Within two weeks the windshield has cracked. It appears to be a chip but it seemed to happen while sitting in the driveway. Kia says it is not covered u see the warranty. With all of the issues I have read about Kia’s windshields cracking, I am afraid they have not fixed the issue.
Incident date: Mar 29, 2025
Pilot has auto start/stop problems. when it stops, if the exact pedal procedure isn't followed the car will lurch forward and stall engine. After that is it difficult to restart. This situation creates a dangerous situation as the vehicle fails to pull out in traffic under power. Very POOR design by Honda and should be permanently disabled for driver/occupant safety
Incident date: Mar 29, 2025
Pilot has auto start/stop problems. when it stops, if the exact pedal procedure isn't followed the car will lurch forward and stall engine. After that is it difficult to restart. This situation creates a dangerous situation as the vehicle fails to pull out in traffic under power. Very POOR design by Honda and should be permanently disabled for driver/occupant safety
Incident date: Jan 1, 2021
While driving the screen with the Speedometer and essential information goes blank for a few seconds.
Incident date: Mar 1, 2025
My gears shift hard when slowing down or when letting go of the gas pedal. The infotainment center blacks out. I took it in to Ford Dealership and was told the transmission needed to be replaced. I don’t drive fast nor abuse my truck. I don’t use my truck for construction; I simply drive to work and home. I have 67K miles and bought the truck in 2020, brand new. It’s very concerning tha... Read more
Incident date: Mar 1, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet... Read more
Incident date: Mar 27, 2025
The contact owns a 2022 Volkswagen Taos. The contact stated that while driving approximately 25 MPH, the check engine and ECM warning lights illuminated, and the vehicle decelerated and would only operate in LIMP Mode. During the failure, the vehicle was shaking and vibrating abnormally, and it was difficult for the driver to control the steering. The vehicle was driven directly to the local deale... Read more
Incident date: Jan 13, 2025
vehicle will stall out in the middle of driving as if it does not have any fuel. Toyota could not pull the error code a second time replaced a random part and the next month the car continued to stall out.
Incident date: Feb 19, 2025
The windshield wipers on my 2017 Ford Explorer will not turn off, when the vehicle is. Of course the wiper switch is in the OFF position and it persists. This issue began without warning and continues consistently. This is distracting, obstructing my vision, and giving me a headache every time I get in my car. This potentially dangerous while driving, especially in dry conditions where the wiper... Read more
Incident date: Feb 19, 2025
I first began noticing symptoms of a cooling system issue on May 23, 2024, including engine temperature fluctuations and loss of coolant, on my 2019 Audi RS3. Over time, the issue worsened, eventually requiring a full replacement of both the water pump and thermostat on January 10, 2025, at 53,981 miles. This resulted in a total out-of-pocket repair cost of $2,809.95. The symptoms included engine... Read more
Incident date: Feb 19, 2025
I first began noticing symptoms of a cooling system issue on May 23, 2024, including engine temperature fluctuations and loss of coolant, on my 2019 Audi RS3. Over time, the issue worsened, eventually requiring a full replacement of both the water pump and thermostat on January 10, 2025, at 53,981 miles. This resulted in a total out-of-pocket repair cost of $2,809.95. The symptoms included engine... Read more
Incident date: Mar 13, 2023
On 1/1/25 around 5PM when it was getting dark, I was driving in my 2022 Toyota Venza LE on the highway in the rain when all of a sudden my left headlight off, windshield wipers stopped working and experienced a host of other electrical issues - engine temp doesn't read, apple carplay stopped talking to device, side mirrors lost power, traction control disabled. It was very dangerous as I lost vis... Read more
Incident date: Mar 13, 2023
On 1/1/25 around 5PM when it was getting dark, I was driving in my 2022 Toyota Venza LE on the highway in the rain when all of a sudden my left headlight off, windshield wipers stopped working and experienced a host of other electrical issues - engine temp doesn't read, apple carplay stopped talking to device, side mirrors lost power, traction control disabled. It was very dangerous as I lost vis... Read more
Incident date: Mar 6, 2025
While driving in heavy and slow moving traffic at approximately 15 mph, the vehicle in front stopped. The forward collision and automatic emergency braking failed to activate. These safety features are not a replacement for active driving attention, but if they properly function and activate, they could have prevented the rear end collision that occurred.
Crash
Incident date: Mar 21, 2025
Purchased 2024 brand new Audi Q5 with Kumho tires - KL33 235\55R19 from manufacturer Dec 2023. Have the car serviced at the Audi dealership per service recommendation. Tires were inspected and deemed roadworthy Jan 2025. By [XXX] (15 months post new purchase of vehicle) rear tire shredded on highway due to a known detreading issue with the Kumho tires. Causing pulling of vehicle into the central... Read more
Incident date: Mar 13, 2025
The contact owns a 2018 Ford Escape. The contact stated while driving at approximately 45 MPH, the check engine warning light illuminated. The contact stopped the vehicle, and had the vehicle towed to an independent mechanic to be diagnosed. The mechanic determined that the spark plugs and coils needed to be replaced. The vehicle was repaired; however, the check engine warning light illuminated, a... Read more
Incident date: Mar 25, 2025
The airbag light is staying on, the horn is not working, inoperable steering wheel buttons (for switching between dashboard options like mileage, temperature, and information) as well as radio and cruise control buttons. Occasionally, all dashboard lights will come and and flicker, the dome light and all interior lights will flicker as well for a few seconds. I believe the Jeep is affected by the... Read more
Incident date: Feb 4, 2025
The dealer I bought the car from, BMW of Nashville (Brentwood) said they don't have parts to replace the faulty integrated brake module and refused to put me on a list to contact me when the parts come in.
Incident date: Feb 15, 2025
Car starts and then turns itself off immediately. It shows the message “Engine Stopped Steering Power Low”. It is raining where I live and I’ve read online that this is an issue that is happening to these vehicles when it rains.
Incident date: Sep 24, 2024
Ford Motor Company issued a recall for my truck (the transmission could suddenly shift into neutral), stating that they needed to update the PCM, and my local dealership service center said they could send an employee out to fix it remotely. I had not experienced the shifting into neutral prior to the "fix". Less than a week later, as I was driving around 35mph, the speedometer dropped to 0 and th... Read more
Incident date: Sep 24, 2024
Ford Motor Company issued a recall for my truck (the transmission could suddenly shift into neutral), stating that they needed to update the PCM, and my local dealership service center said they could send an employee out to fix it remotely. I had not experienced the shifting into neutral prior to the "fix". Less than a week later, as I was driving around 35mph, the speedometer dropped to 0 and th... Read more
Incident date: Mar 12, 2025
I leased my 2022 S 500, Mercedes Benz. on September 28, 2022 and after about a year, I have had issues with the large screen/radio and cruise control in the vehicle. All events are documented at the Rockville Centre, Long Island service center. I have made numerous complaints beginning in January of this year through emails and was assigned a case number with Mercedes Benz corporate which is ... Read more
Incident date: Nov 14, 2022
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships a... Read more
Incident date: Feb 24, 2025
UKNOWN-Code P26AE. Engine Coolant bypass valve B. Even after getting it changed, I am still having issues. Engine light is on
Incident date: Feb 18, 2025
When backing up the camera goes out and I cannot see what is behind me. This keeps happening intermittently.
Incident date: Mar 21, 2025
The contact owns a 2019 Ford F-150. The contact stated that while driving approximately 40 MPH on two occasions, the transmission unexpectedly downshifted to 1st gear and the vehicle came to an abrupt stop. There were no warning lights illuminated. The vehicle was pulled over to the side of road and turned off. The contact stated that the vehicle was restarted within an hour and drove normally to ... Read more
Incident date: Mar 21, 2025
I believe the 2016 Dodge Journeys should be included in the 15V675000 recall. My passenger side floorboard was wet, mechanic changed filter but water can still be heard sloshing in the car. Since then, emergency brake, and check engine light will randomly turn on while I’m driving. The “service AWD” and “service park assist system” notice will turn on when I start my car. Now, the car ... Read more
Incident date: Mar 20, 2025
The contact owned a 2020 Ford Ranger. The contact stated that his wife had parked the vehicle in the residence driveway and was bringing purchases into the residence when she returned to the vehicle she observed that gray smoke was being emitted from under the hood. The contact came out to the driveway, observed the smoke, and saw that flames were coming from the driver's and passenger side of the... Read more
Fire
Incident date: Mar 14, 2025
The contact owns a 2020 Mercedes-Benz E350. The contact stated that while driving at an undisclosed speed, the contact detected an abnormally strong fuel odor inside the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the dealer, who determined that the fuel injector in cylinder #3 needed to be replaced. The vehicle was not repaired. Th... Read more
Incident date: Mar 14, 2025
Every time I fill my car up with gas and I set the nozzle to shut off automatically when it is full of gas, gas spits out all over my car and on the pavement. I called the dealership and they said this is normal. I do not feel that it should be. Also, whenever I drive my car it acts as if it has no power and it almost feels like it’s missing or not getting enough gas or something.
Incident date: Mar 15, 2025
I bought the vehicle new and the next day, I noticed a distortion on the passenger and drivers side windshield. When I drive it makes me nauseous and dizzy. I took it to the dealership and they said the windshield is on backorder. It is not safe to drive!
Incident date: Aug 24, 2023
Vehicle is displaying Engine Maintenance Required. Dealership stated that it’s a Coolant Bypass Malfunction.
Incident date: Feb 16, 2025
I believe my cars computer is being hacked. Some things I’ve noticed are stereo issues the volume goes up and down or the music skips intermittently. Some times the music turns off. The collision symbol prompts on the dash. Acceleration issues. Antilock breaks don’t work, sometimes. Safety features are being turned off. My maps goes offline. My update for maps in Nebraska isn’t listed but al... Read more
Incident date: Mar 1, 2025
The contact owns a 2009 Toyota Camry. The contact stated while driving at an undisclosed speed, the reflection from the melted dashboard impaired his view while driving. The contact stated that the dashboard was sticky and shiny and reflected on the windshield while driving. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the f... Read more
Incident date: Mar 1, 2025
The contact owns a 2015 Mercedes-Benz C300. The contact stated that while driving at approximately 70 MPH, there was a loud clicking sound coming from the panoramic sunroof. The contact stated that the sunroof then became inoperable. The contact became aware of NHTSA Campaign Numbers: 23V854000 (Structure) and 21V197000 (Structure). The dealer was contacted and confirmed that the VIN was not inclu... Read more
Incident date: Mar 1, 2025
Engine failed with no warning lights. Oil completely gone with no signs of leaks. Coolant reservoir empty with no signs of where it went. No warning lights of any kind illuminated. Dealer claims rod bearing failure and cannot explain where the oil or coolant went. Engine shows exact issues as the other Kia 3.3 4 cylinder that have known faults that are causing fires and accidents. The Kia 3.3 V6 h... Read more
Incident date: Jul 20, 2024
I have had the service shifter warning light come on after I start the vehicle. The most recent incident is today. Sometimes it comes on and I cannot start the vehicle. I have also had it come on and then my vehicle dies. The I have taken it in and been told no code comes up so nothing is wrong. But clearly something is wrong.
Incident date: Jul 20, 2024
Tesla remotely disabled my vehicle twice (February 28, 2025, and March 6, 2025) without prior notice, legal justification, or a court order. February 28, 2025 – Tesla Disabled My Vehicle for 3 Days My Tesla Model Y was remotely locked without warning, leaving me stranded and unable to use my vehicle. Tesla refused to provide a reason or reinstate access for three days. March 6, 2025 – Tesla ... Read more
Incident date: Jul 20, 2024
Tesla remotely disabled my vehicle twice (February 28, 2025, and March 6, 2025) without prior notice, legal justification, or a court order. February 28, 2025 – Tesla Disabled My Vehicle for 3 Days My Tesla Model Y was remotely locked without warning, leaving me stranded and unable to use my vehicle. Tesla refused to provide a reason or reinstate access for three days. March 6, 2025 – Tesla ... Read more
Incident date: Feb 28, 2025
The contact owns a 2015 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Jan 4, 2025
When the vehicle achieves highway speeds of 65-75 mph, there is a tremendous vibration all over the vehicle. It feels like the tires are coming off and it is difficult to stear and maintain lanes, or control of the vehicle.
Incident date: Jan 4, 2025
When the vehicle achieves highway speeds of 65-75 mph, there is a tremendous vibration all over the vehicle. It feels like the tires are coming off and it is difficult to stear and maintain lanes, or control of the vehicle.
Incident date: Mar 3, 2025
I have had a on going issue with using the touch pad which controls the GPS navigation , mobile phone and FM & XM radio operation. Trying to use any of these while driving or even when the vehicle stopped on the side of the road is very dangerous . The display screen is not a touch screen like most vehicles. Only the driver can select options using the touch pad which is located between the passen... Read more
Incident date: Feb 26, 2025
While driving my kids home from the school the vehicle stark jerking and kicking in the back while I was accelerating. Then the vehicle stopped shifting gears. I pulled to the side of the road turned off the car, turned it back on and it worked fine. I have this incident twice in two years. Secondly the paddle shift gear showed as disabled when I want to use manual gear. Checked the dashboard an... Read more
Incident date: Mar 12, 2025
I was coming out of a parking lot so I was braking. My car suddenly surged even though my foot was on the brake. I pushed the brake harder and harder my car moved about 20 ft. toward a curb before it stopped. We are contacting the dealer to have it checked. No reports where filed. There was no warning before it happened. It speed up like it was accelerating to go on the expressway.
Incident date: Mar 10, 2025
Vehicle drives fine but a week ago the steering, traction, ABS, & brake lights all lit up on my Accord's dashboard. Took car to our regular mechanic, who then conducted diagnostic testing. This in turn, indicated that the ABS control module is the cause. Steering, traction, & braking are quite vital in the safe manuerving of stopping & controlling a vehicle in motion. If unable to manageable do so... Read more
Incident date: Mar 1, 2025
Was driving car is 2019 and has 84802 miles and no issues and all of a sudden power train issue came on and car would barely drive. The dealer was rude and zero help and so was ford number. There are 96 complaints of the same thing that should fall under the campaign 22v413000. I had on my ford app that I was part of the csp but the dealer said I was not and would do nothing for me and now look... Read more