Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jun 5, 2025
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That w... Read more
Incident date: Aug 31, 2024
Vehicle suddenly accelerated after pulling out of store parking lot at low speed into side street behind vehicle stopped at light (less than a car length in front) while pressing hard on brake. Vehicle lurched forward incrementally during the braking process, but vehicle kept accelerating causing vehicle to hit stopped vehicle numerous times before vehicle engine was finally turned off. Driver of... Read more
Crash
Incident date: May 10, 2025
Transmission issue - 2021 Yukon XL broke down 5/6/25 while driving with 2 of our children in the vehicle. the RPMs skyrocketed but the vehicle wouldn't go. was hard shifting and speed would not exceed 35ish MPH. message popped up on vehicle that said acceleration throttled and engine light came on. Took it to dealership and it is a known problem. Transmission needs a valve body replacement. ... Read more
Incident date: May 10, 2025
1. Transmission leak. Car towed to dealer on 5/1/25 still there with no resolution. 2. Transmission fluid sprayed from under car which could get on the brake rotors and exhaust system. 3. Confirmed by dealer and GM service 25-NA-001 Transmission Fluid Leak Near Torque Converter dated 3/13/2025. GM shows that the repair should take 13.7 hours. 4. No only by dealer. 5. No warnings or symptoms. Aft... Read more
Incident date: May 10, 2025
During a full turn to the right that car applied to a opposite side very hard. same situation was recall on 2018 NHTSA ID: 18V663000
Incident date: Jun 3, 2025
The contact owns a 2012 Ford Explorer. The contact stated while driving 3 MPH, the power steering fault, the turn signal, advance-trac alert, and power train warning lights illuminated. The contact stated that the steering wheel became inoperable. The vehicle was taken to an independent mechanic who determined that the control modules were inoperable. The local dealer was not contacted. The vehic... Read more
Incident date: Jun 4, 2025
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the starter failure message displayed. The vehicle was able to be restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was app... Read more
Incident date: Mar 15, 2024
This is a supplemental complaint to add more detail to a prior submission. I am the original owner of a 2021 Toyota Highlander with 10,000 miles at the time of the issue worsening to the point that I finally broke down and was forced to pay the Toyota dealership's hefty diagnostic fee. The air conditioning system has failed due to a refrigerant leak in the rear A/C lines, specifically near the exh... Read more
Incident date: May 28, 2025
While driving my Honda civic 2017, a loud static noise suddenly started coming from the vehicle’s audio system or speakers. The noise is persistent and does not stop unless I turn off the vehicle completely. This creates a significant distraction and could interfere with hearing emergency vehicles or other road sounds. This issue occurs randomly and is a serious safety concern.
Incident date: Jun 2, 2025
All dash lights come on. has cylinder misfire. did some research it seems like is related to the fuel injectors. honda dealer wants to charge me 4300 for changing fuel injectors.
Incident date: May 29, 2025
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, ... Read more
Incident date: May 29, 2025
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, ... Read more
Incident date: May 29, 2025
The contact owns a 2020 Hyundai Sonata. The contact stated that after shifting into reverse(R), the back over prevention camera screen temporarily displayed an image before the screen went black. The contact stated that the failure had become a recurring failure, but recently became a constant failure. The contact had not taken the vehicle to a dealer or independent mechanic to be diagnosed or rep... Read more
Incident date: Jan 1, 2023
Driver side rear sliding door fell off after cables snapped when opening. This puts my kids at risk of falling out of the car. This happened spontaneously without any accidents or force.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - STEERING
Jun 2, 2025
Incident date: May 28, 2025
There has been serious problems regarding the STABILITRAK system From GM Motors.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - STRUCTURE:BODY
Jun 2, 2025
Incident date: May 28, 2025
Sunroof exploded
Incident date: May 9, 2024
The contact owns a 2024 Chevrolet Trax. The contact stated while driving 70 MPH, the vehicle lost motive power. The contact pulled over safely and was able to restart the vehicle and continued driving. While driving and making a turn, the vehicle turned off. The vehicle was restarted. The contact stated that while pulling into the driveway, the vehicle shut off unintendedly. The contact stated tha... Read more
Incident date: May 29, 2025
Rear camera stayed on while I was in drive. I parked, turn off the engine, restarted, and the camera stayed on while driving. I changed gears to reverse and then to drive, but no change.
Incident date: May 29, 2025
About 24 months back the sunroof curtain of my BMW X1 started having problems when I retract or operate it. It used to make stretching noises when I tried to open my sunroof and after a few times I heard a crackling noise and before I can stop it the curtain tore. Initially it was a small tear, so it did not bother much but over time the curtain completely left the guide/rail on one side and start... Read more
Incident date: May 29, 2025
On May 25th, 2025 around noon, I was backing up my Range Rover out of the garage to go and buy some items, after I exited the garage I felt that the car had bumped an item in the back, I did not see anything on the back view camera because sometimes it is slow to load up and also I did not hear any warning noises from the rear sensors, I moved the car forward trying to avoid further bump and to m... Read more
Crash
1 injured
Incident date: May 12, 2025
The contact owns a 2014 Ford Explorer. The contact stated that the back over prevention camera failed to operate as needed while the vehicle was shifted into reverse, and the image displayed was distorted. The contact stated that over time the failure worsened, and the screen went blank. The vehicle was taken to a dealer where the vehicle was kept for three days for the repair. The contact went ba... Read more
Incident date: May 12, 2025
The contact owns a 2020 BMW 330I. The contact stated while his wife was pulling into the yard, the engine overheated and the vehicle stalled. The contact stated that the message "Engine Compartment Overheating" was displayed. The vehicle was towed to Billy's Imports Service, where the spark plug wires, the engine oil filter, the PCV system, the hoses, the injectors, the O-rings, and the valve cove... Read more
Incident date: May 12, 2025
The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was internal coolant intrusion into the cylinders, and that the engine needed to ... Read more
Incident date: May 27, 2025
During a drive in an extended rain shower,the adaptive cruise control stopped working, and the accident avoidance system ceased to function, giving multiple warnings on the dashboard information system. It took 2 days to dry out and start functioning again.
Incident date: May 6, 2024
I was passing another vehicle on the road when the accelerator pedal got stuck on the all-weather floor mat and made the car virtually uncontrollable. I used the brakes to pull the car off the road and to a complete stop before engaging the parking brake and reaching down to dislodge the pedal.
Incident date: Jan 31, 2025
Tire size 245/45R20 I purchased a set a 4 Cooper Discoverer H/T Plus tires for my truck in 2022. I haven't driven a lot of miles on them due to the fact that I live on the Island of Oahu, in Honolulu, Hawaii and have a lot of thread life left. I noticed that the sidewalls on 2 of 4 tires are cracking and separating. I removed them from the vehicle due to the risk of tire blowout and injury in th... Read more
Incident date: May 4, 2025
The contact owns a 2018 Ford Edge. The contact stated that after parking the vehicle, the following morning the vehicle failed to start. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The contact was informed that the head gasket was blown, causing coolant to leak into the cylinders. The vehicle was not repaired. The manufacturer was n... Read more
Incident date: May 29, 2024
The contact owns a 2017 RAM 1500. The contact stated that upon starting the vehicle, the check engine, ABS, and the traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired, and the contact was advised to contact a dealer for repairs. An unknown d... Read more
Incident date: May 29, 2024
ST 225/75R 15, massive tire blow out tread separation driver's side trailer wheel causing major damage to the trailer and pop out mechanism / electrical wiring within the tire well and exterior of the trailer side. Was able to control the towing vehicle to the side of the highway emergency lane. A tire pressure and temperature monitoring device were utilized. The tire split from bead to bead. Insu... Read more
Incident date: May 29, 2024
ST 225/75R 15, massive tire blow out tread separation driver's side trailer wheel causing major damage to the trailer and pop out mechanism / electrical wiring within the tire well and exterior of the trailer side. Was able to control the towing vehicle to the side of the highway emergency lane. A tire pressure and temperature monitoring device were utilized. The tire split from bead to bead. Insu... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
May 22, 2025
Incident date: May 22, 2025
I was driving along [XXX] . I stopped at Walmart and shopped for about 2 hours. I was Leaving Walmart and was stopped at a red light at the exit from Walmart [XXX] and traction control light comes on and a message came up and stated traction control off and to service stability control and the vehicle loses power right at the light. I checked everything I could and dis connect the battery for abou... Read more
Incident date: Mar 21, 2025
When braking the car shuts down!!!
Incident date: May 9, 2025
The components failing are the (ADAS) components. Specific concerns are with adaptive cruise control, automatic emergency braking, front facing detection camera, and blindside detection. The front facing camera will randomly deactivate prompting a message to check for obstructions as a possibly reason of failure. Upon checking, and also wiping the lense, there is not obstrution. Blindside detectio... Read more
Incident date: Sep 27, 2024
There is a safety concern with this car involving the feature that automatically slows down the car when a curve in the road is detected. This problem with the curve detection feature happens when the dynamic cruise control is engaged, with or without BlueCruise being active. At certain locations on the freeway, the car will aburptly brake, slowing the car by approximately 10 mph. When the abrupt ... Read more
Incident date: May 19, 2025
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at various speeds over puddles, the vehicle shuddered and made an abnormal sound. The contact stated that while the dealer was servicing the vehicle, the dealer informed the contact that the power steering gear was detaching. The dealer determined that the steering rack and gear and the tie rods needed to be replaced. The ... Read more
Incident date: May 19, 2025
This is regarding the Collision Mitigation Braking System (CMBS) I will be driving on side streets around town (driving kids to school and daycare) and there will be no vehicle/obstacle near me/ in front of me and my van will flash on the dashboard "brake" and then it slams on the brake. This has happened at least 5-6 times as of todays date 5/20/25. There is no warning or reason for the car to b... Read more
Incident date: May 19, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the vehicle started jerking while depressing the accelerator pedal, with the check engine warning light illuminated. The contact stated that the lights on the electronic gear shifter were flashing, causing the contact to pull over and restart the vehicle. The contact stated that during the most recent f... Read more
Incident date: Dec 23, 2024
While backing into a parking spot there was a crunching sound in the steering column. Following this noise the air bag light came on and all steering wheel control buttons nonfunctional including the horn. I reached out to a Volkswagen dealer as I had seen recalls for the clockspring, I was told my vehicle was not included in the recall. This is a 2017 Passat and had approximately 130,000 miles wh... Read more
Incident date: May 1, 2023
My electronic power steering (eps) rack and pinion completely failed out of nowhere. I took it to the dealership and they told me the module basically fried itself and that I had to replace it. I've only owned the truck for 5 months now and can't really afford to pay 4,000+ dollars to repair this defective part.
Incident date: May 19, 2025
While driving at normal highway speed, the vehicle speed is suddenly reduced and it feels and sounds like the transmission has shifted into low gear. The following warning light activated: Reduced Acceleration Drive with Care. The GM dealership service center stated that the transmission control valve body needed to be replaced. They indicated that this was a known issue. I believe a safety re... Read more
Incident date: May 6, 2024
Nexen LT235/80R17 2 blow out's and one tire failure. factory installed tires. I have had 2 blowouts on the right front of my Ram 3500. I had discount tire unmount and re mount my spare on the blown-out tire wheel (for appearance purpose) so my spare is now another brand, the spare Nexen that replaced the blow out also blew out within ~2000 miles. I took the vehicle to Walts Live Oak Ram to inspect... Read more
Incident date: Nov 13, 2020
[XXX] brought car in to dealer with engine problem, I was told it needed a new engine and would be replaced under warranty. April 27th 2025 I picked up my car, two weeks later on [XXX], driving home from work the engine caught on fire, I was able to pull over, got out and called 911. In 5 minutes the whole front end was engulfed in flames. Coconut Creek Police arrived first, then the fire departme... Read more
Fire
Incident date: May 14, 2025
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the dealer was contacted to schedule an appointment; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. T... Read more
Incident date: May 16, 2024
The windshield was replaced due to a crack from road debris. It was replaced with a Fuyoa 43R-0117043; DOT1038M544AS1. The car has head up display. The new windshield is highly reflective when driving during sunny day, and the head up display equipment is reflecting on the windshield in the middle of driver's view and very distracting. The previous windshield had a minimal reflection of head up d... Read more
Incident date: Mar 26, 2025
While driving the car displayed “reduced propulsion power” on the dash and then I lost all drive power and could not switch the plug in hybrid from electric to gas engine mode. The vehicle had to be towed to the dealer who stated that the battery electronics control module and perhaps the battery needed to be replaced. The check engine light came on slightly before the incident.
Incident date: Sep 18, 2024
The contact owns a 2018 Ford Escape. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before accelerating. The check engine warning light was illuminated. The contact stated that the failure was intermittent at first; however, the failure became worse. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the engine block h... Read more
Incident date: Mar 30, 2025
Vehicle lurched forward with a “bang” accelerating in stop and go traffic. Vehicle then stalled and flashed multiple warnings. Hybrid system failure. Drive mode failure. General failure. Vehicle would not restart on first attempt - multiple attempts made to restart. Upon restarting, it would not move forward in Drive, prompting a new error stating it needed to be returned to park. After a coup... Read more
Incident date: Mar 30, 2025
Vehicle lurched forward with a “bang” accelerating in stop and go traffic. Vehicle then stalled and flashed multiple warnings. Hybrid system failure. Drive mode failure. General failure. Vehicle would not restart on first attempt - multiple attempts made to restart. Upon restarting, it would not move forward in Drive, prompting a new error stating it needed to be returned to park. After a coup... Read more