Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Sep 2, 2025
My cruise control will not work. Lane departure is not working. All my lights are on in my new vehicle I just purchased. BAD FUEL INJECTORS seem to be the problem. Honda should recall these bad fuel injectors before a serious accident occurs.
Incident date: Aug 30, 2025
I own a 2020 Honda Pilot EX with approximately 58,000 miles. Every time I drive on two-lane roads, I receive a bright orange “Brake” warning from the Automatic Emergency Braking system when vehicles in the opposite lane are passing by. The system falsely detects an imminent collision, even though the oncoming vehicles are safely in their lane. The system then applies the brakes unnecessarily... Read more
1 injured
Incident date: Aug 30, 2025
I own a 2020 Honda Pilot EX with approximately 58,000 miles. Every time I drive on two-lane roads, I receive a bright orange “Brake” warning from the Automatic Emergency Braking system when vehicles in the opposite lane are passing by. The system falsely detects an imminent collision, even though the oncoming vehicles are safely in their lane. The system then applies the brakes unnecessarily... Read more
1 injured
Incident date: Aug 4, 2025
Car would randomly not start and went dead at red stop lights on occasion. Had to have the car towed to BMW dealership where they diagnosed it as a bad starter. Car only has 35,000 miles and this appears to be a know problem by BMW and BMW owners.
Incident date: Aug 22, 2025
Vehicle loses power and goes into limp mode. This has happened three times same fault code. The last two times we were going 80 on the expressway. Very dangerous luckily we haven't caused a accident. The manufacturer hasn't fixed the problem. Even though we keep taking it to the dealer. They clear the code and try to recreate the problem with no success. Tell us there is nothing they can do... Read more
Incident date: Aug 18, 2025
Driving on highway and suddenly heard loud tapping/rattling sound from engine and then engine died resulting in total loss of power steering and acceleration. Was able to coast through an exit and into a parking lot. My entire family was in the vehicle and if we had not been able to coast to a safe spot we could have been involved in a high speed accident. Vehicle was towed to Kia dealership and t... Read more
Incident date: Aug 23, 2025
I have been experiencing an intermittent issue where the vehicle displays a “Shift to Park” message, even though the gear shift lever is clearly in the Park position. When this happens, the vehicle will not fully shut off, and I have to repeatedly move the shifter back and forth or restart the vehicle to clear the message. This issue began around January 2024, and it has become more frequent ... Read more
Incident date: Dec 25, 2024
I am experiencing recurring safety issues with my 2024 BMW i4 eDrive35 Gran Coupe. •On three separate occasions, the driver’s side door did not fully close, leaving a gap large enough for my hand to fit through. •At the same times, the hood (bonnet) also failed to fully latch. •During these events, the windows stopped working. •On one occasion, the entire main screen went completely blac... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - STEERING
Aug 28, 2025
Incident date: Aug 25, 2025
The contact’s mother owns a 2018 Honda CR-V. The contact’s mother stated that while driving at an undisclosed speed, the steering wheel was unintendedly jumping. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the steering gearbox had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Aug 28, 2025
Incident date: Aug 25, 2025
Car has 72000 miles in it it has given no indication on dash except cruise control went out. The transmission is slipping and both the front passenger and drivers door handles are messed up up.
Incident date: Aug 15, 2025
I was heading south on I-495 (Massachusetts) in right lane at just under 65 mph. I had just passed an entrance ramp and overpass. A car was entering I495 on my right and coming up to speed. The car entered my lane from his entrance ramp to the right most lane in front of me. The car was about 20 feet in front of me. The entering car's speed was was greater than mine. When the second the car l... Read more
Incident date: Aug 27, 2025
While attempting to raise the passenger side window slightly, the automatic window mechanism malfunctioned. Instead of stopping when lightly engaged, the window rolled all the way up and trapped my right wrist between the glass and the frame. When I pressed the window down button, the window continued to roll upward, increasing the pressure on my wrist. I was unable to release my hand on my own an... Read more
1 injured
Incident date: Aug 27, 2025
I own a 2018 Ford Escape. Current mileage is 58,847 and was serviced regularly. In July of this year, the transmission failed completely while driving. No warnings or symptoms prior to complete failure. I was very lucky that the highway I was traveling on was not busy and I was able to coast into a parking lot. I had to pay a towing fee to have it taken to my local Ford dealer where they informed ... Read more
Incident date: Aug 27, 2025
I purchased this car as a certified pre owned car from the Mazda dealership In mechanicsburg PA about two and a half years ago. The transmission failed and the car was unsafe to drive after 3 months from the purchase date. The Mazda dealership didn’t know how to fix the transmission as it’s a complicated process. They tried to send it to a ford dealership but they would not work on it. It took... Read more
Incident date: Aug 13, 2025
Brake lines rust and corrode at the plastic support clips. Brake lines are not made from quality materials. Suffrage also corroded. Suffrage was changed by dealer though when vehicle was returned the Brake lines were broken. Car entered Suffrage service with brake lines intact, rusted i wouldn't doubt but intact. When returned after changing Suffrage, brake line was broken and leaking brake fluid.... Read more
Incident date: Apr 11, 2025
Due to a known manufacturing defect in the casting of the engine block, coolant leaked into the #2 cylinder causing failure of the engine. Due to the fact that this is a known issue by Ford, they will do nothing as the vehicle is no longer under warranty. The extended warranty we purchased will not cover the damage or repair as it is a "known issue from Ford." Vehicle is available upon request, if... Read more
Incident date: Aug 27, 2025
This is the Recall I am speaking about 23V865 for the 2020 Toyota Camry. This is a serious safety risk that I would like to have resolved. I drive around with my family and younger siblings and don't want there safety at risk. It's been 20 months since it was issued and there is no solution! This shouldn't still be any issue after 20 months.
Incident date: Aug 27, 2025
This is the Recall I am speaking about 23V865 for the 2020 Toyota Camry. This is a serious safety risk that I would like to have resolved. I drive around with my family and younger siblings and don't want there safety at risk. It's been 20 months since it was issued and there is no solution! This shouldn't still be any issue after 20 months.
Incident date: Aug 27, 2025
I am writing to bring urgent attention to a significant and concerning issue affecting the 2016 Honda Accord, specifically the audio head unit, which is causing severe static noise through the vehicle's speakers. This issue poses a serious safety risk to drivers, passengers, and others on the road, and I believe it warrants immediate action, including a formal recall. The static noise occurs regar... Read more
Incident date: Aug 26, 2025
My 2018 GMC Acadia is having the shift to park error. Causing it to not park; or error it causing us not to be able to turn vehicle off or know if it's in park. It pops up multiple times.
Incident date: Aug 26, 2025
While driving, the engine suddenly shut off without warning. The first incident occurred in May 2025 and stalled twice in late August 2025. Each time I lost motive power and steering/brake assist dropped, I coasted to a safe spot, turned the ignition off and back on, and the vehicle restarted. In May, a shop retrieved P0087 – fuel rail/system pressure too low. They could not reproduce the probl... Read more
Incident date: Aug 5, 2025
The issue is the MGU went out on truck. Dealer has no idea when a replacement will be available. Was told over 4100 are backordered. This appears to be an ongoing problem with these trucks for several months now. They blame supply chain issues. I feel it's on the manufacturer to readily have replacement parts. Clearly they didn't do their due diligence on this part. Something should be done to thi... Read more
Incident date: Aug 18, 2025
The contact owned a 2025 Tesla Model X. The contact stated that while driving at approximately 65 MPH with Self-driving Assist activated, while the vehicle in front deaccelerated, the vehicle had aggressively deaccelerated. The contact stated that the self-driving assist had deactivated, causing him to aggressively depress the brake pedal, stopping before it struck the vehicle in front. Several un... Read more
Crash
1 injured
Incident date: Aug 18, 2025
Odometer Fraud. The contact purchased a 2008 GMC Sierra 1500. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 126,498. It was later discovered that the mileage on the title was approximately 250,205.
Incident date: Aug 18, 2025
I am reporting a persistent and concerning mechanical issue with my 2025 BMW X3. A clunking noise is occurring frequently, particularly over uneven road surfaces and during normal driving maneuvers such as turning, accelerating, or braking at low speeds (generally below 20 mph). This noise is accompanied by a noticeable vibration that can be felt through the steering wheel and the brake pedal. The... Read more
Incident date: Aug 24, 2025
I was in a parking lot and activated Autopilot while the car was next to a stationary pillar near a parking space. Immediately after activation, the vehicle failed to detect the pillar and drove directly into it. The impact happened so quickly that there was no practical opportunity for human intervention to avoid the collision. There may or may not have been a warning, but even if a warning was ... Read more
Crash
Incident date: Aug 14, 2025
Car stalled at 119,000 miles giving no service codes or indications of need for service. Car stalled again at 122,000 miles and would not restart. BMW specialist found high pressure fuel pump failure and contamination of all surrounding fuel system components. Research into this issue shows a systemic failure of the high pressure fuel pumps on these vehicles but this particular VIN number is not s... Read more
Incident date: Aug 10, 2025
The pre-collision Camera Stopped working. I was given a notice on my dashboard and had to repeat cancel 2 warnings that that indicated the front collision camera was no longer working. I brought it to G Stone Ford dealership in Vermont , which confirmed the camera had to be replaced. Because of the seriousness of the defective camera, I did have to have it replaced. I was concerned ... Read more
Incident date: Aug 10, 2025
2020 vehicle is having PTU issues but not on recall. 2017-2019 models had a recall for same issue
Incident date: Aug 10, 2025
Car suffered catastrophic internal engine failure due to rod bearings. Began having problems with engine stuttering then knocking July 2025. Car was taken to local mechanic stated that the engine failed. Followed up with local Kia dealer and they verified that the engine had indeed failed. Car is in my possession and available for inspection. My safety and the safety of other drivers was compromis... Read more
Incident date: Aug 21, 2025
While driving my 2018 Honda Accord Sport 2.0T, I experienced sudden coolant loss and engine overheating. Upon inspection by a mechanic, it was confirmed that the cylinder head is cracked, which is a known issue on the 2.0T engine. This creates a serious safety hazard because it can cause engine failure while driving, loss of power, or even fire risk if coolant mixes with oil. Honda has not issued... Read more
Incident date: Aug 21, 2025
The driver’s side door will not latch and the door cannot close. This is the same defect covered by Ford recalls 16S30 and 20S30, but my VIN was excluded. Ford CRC opened case number CXH05284452-Z8X6J1, but denied coverage. I have had to rent a vehicle while my car is unsafe to drive. This is a major safety hazard as the door can open while driving.
Incident date: Aug 4, 2025
The electrical system keeps failing. The front windows the radio ac and power lock and doors glitch on and off. This is daily to put where the radio and ac will not stay on for more than 30 seconds.
Incident date: Aug 21, 2025
My [XXX] son locked himself and his [XXX] brother in the car today. The scenario which is repeatable is if the cars start button is pushed to turn on accessory power the key fob will no longer unlock the doors. My father had the key fob outside of the car, while my son scrambled up front and pushed both the start button on the car and the door lock button. Again at this point the key fob is outs... Read more
Incident date: Mar 26, 2025
Odometer Fraud. The contact purchased a 2015 Ford F-150. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 127,000 and at the time of registration, it was discovered that the mileage was 195,000.
Incident date: Aug 12, 2025
When driving the transmission tends to constantly down shift and feels like a vibration/and grinding when doing so. Also the rear wheels sometimes lock up briefly when when accelerating. (the symptoms are very similar to the 2014 f150 transmission issues). This has been going on for appx 1 yr and tends to happen more frequently.
Incident date: Aug 11, 2025
The contact owns a 2017 Nissan Altima. The contact stated that while driving approximately 50 MPH, the overhead console dislodged from the ceiling and fell downward, striking the driver on the head. No injuries were reported. The vehicle was taken to the local mechanic, who determined that the clips attaching the console to the interior ceiling of the vehicle had failed, causing the console to det... Read more
Incident date: May 19, 2025
Headlights somehow may be taking on moisture. The clarity is down to almost nothing. Driving at night is unsafe! The RPM’s have never been smooth or consistent. There is almost a micro-revving effect. I’ve had all of the fluids and filters changed…… dealership thought it was a recall.
Incident date: Aug 19, 2025
The paint of my white Kia Soul 2016 has been peeling on the cars hood, roof, doors. It gets worst every day. I checked for paint recalls but there is no recall at this time.
Incident date: Aug 19, 2025
I had a standard oil change done on my car and it was running fine afterwards. Later that evening, my car started smoking and spontaneously burst into flames from the hood. The fire originated in the hood of the car and melted the entire front of my car as well as the entire inside. It burned a lot of fuel and oil, which leaked onto the ground and continued burning on the ground. My car was overta... Read more
Fire
Incident date: Nov 8, 2024
Slipping, feels like transmission is going bad
Incident date: Aug 18, 2025
The contact owns a 2014 Land Rover Range Rover Sport. The contact stated that while the vehicle was at the dealer for maintenance, the contact requested the independent mechanic to run a diagnostic test on the vehicle. The contact was informed that the steering knuckle was fractured. While an independent mechanic was attempting to remove the steering knuckle, the axle froze and seized in the hub. ... Read more
Incident date: Aug 15, 2025
Driving on the freeway going 75-80 mph and my steering wheel locked up. When this happens I am unable to turn my steering wheel. Have to let my foot of the gas and try with all my muscle to get the car to go to the side of the road to put the car in park. Turn it off and turn it back on. This exact incident has happened to me 3 times in a row on the freeway on [XXX]. Once while the road had a curv... Read more
Incident date: Jul 6, 2025
1. Vehicle Information Year / Make / Model: 2018 Honda Odyssey Touring Mileage at Time of Incident: Approximately 123,952 miles Purchased New or Used: Used 2. Incident Summary On June 13, 2025 upon starting the vehicle for the first time that day (vehicle is garage kept, year round, at home when not in use), problem codes for the Auto High Beam, Adaptive Cruise Control (ACC), Lane Keeping Assi... Read more
Incident date: Jul 6, 2025
1. Vehicle Information Year / Make / Model: 2018 Honda Odyssey Touring Mileage at Time of Incident: Approximately 123,952 miles Purchased New or Used: Used 2. Incident Summary On June 13, 2025 upon starting the vehicle for the first time that day (vehicle is garage kept, year round, at home when not in use), problem codes for the Auto High Beam, Adaptive Cruise Control (ACC), Lane Keeping Assi... Read more
Incident date: Jul 26, 2025
Stopped at red light -- while waiting there came a very loud bang in back. I got out to inspect the rear and found the back window was fully crazed with two sizeable holes. I could find nothing that might explain the damage -- no projectiles in our outside the car -- no damage to the car other than a decimated rear window. By the time i got home the window was 80% broken in with the trunk area f... Read more
Incident date: Aug 14, 2025
RAM has a bad design on MGU's, new ones and old ones are failing, whining, causing engine spudder and no movement at times. Can't purchase one because RAM has them on "Engineering HOLD". Therefore they no they have an issue, not offer a replacement. I have been advised if they become available I'm looking at $2,000 for an alternator. That is insane.
Incident date: Aug 2, 2025
constant power steering tighten and wheel lock. From reviewing this has been an issue for this year make and model for a long time. Should be on a recall with the 2015 model
Incident date: Aug 14, 2025
Fuel tank strap rotted at the frame rail and pulled out, will now not pass inspection and was for some reason not included in other 2014 ram 1500 recall for same problem. We didnt notice it was broken we were told when we took it for inspection.
Incident date: Aug 14, 2025
The contact owns a 2014 Hyundai Equus. The contact stated that while driving approximately 40 MPH, the driver's side head restraint suddenly deployed from the seat. The vehicle was taken to the dealer and the contact was informed that the head restraint needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred with the passenger's side headrest, and the ... Read more