Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Sep 16, 2025
DRIVER'S SEAT STOP WORKING AND THE ENGINE LEAKS AND THE SUSPENSION WENT BAD AND TRANSMISSION STOPPED IN THE MIDDLE OF TRAFFIC ON FOULK ROAD IN WILMINGTON DELAWARE APRIL 18, 2025 AND WAS VERY SCARED AND NERVOUS..
Incident date: Sep 17, 2025
On August 1, 2025, at 44,391 miles on the Vehicle odometer, Plaintiff experienced a catastrophic failure of the complete power-steering and rack and pinion system, while traveling on Vermont Interstate 89 in Middlesex, Vermont. The steering wheel instantly became largely immoveable, the car shuddered and vibrated. By sheer luck, Plaintiff’s Vehicle did not collide with another vehicle or object.... Read more
Incident date: Sep 4, 2025
the whole dashboard lit up with break and park indicator lit up in red on dashboard. warning flashed about automatic break system failure and ESC warning
Incident date: Feb 10, 2001
CHECK ENIGNE LIGHT CAME ON THEY ALL THE OTHER LIGHTS CAME ON COLLISION LIGHT AUTO START/STOP, CHECK BRAKE LIGHT, CHECK BLINKER LIGHT, CAN DRIVES CHECK ENGINE LIGHT COME ON AND GOES IN LIMP MODE AND NOT DRIVABLE BEEN AT DEALER SINCE JUNE UT IN 2 PARTS THAT DEALER STATS WAS THE PROBLEM WENT TO GO PICK IT UP AND CHECK ENGINE LIGHT CAME ON NOT EVEN A MILE AWAY HAD TO TURN AROUND AND DROP IT BACK OFF
Incident date: Feb 10, 2001
The contact owns a 2014 Ford Escape. The contact stated that while shifting to reverse, there was a loud popping sound coming from the transmission. Additionally, while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic, who replaced the transmission fluid, but the failure persisted. The cause o... Read more
Incident date: Feb 10, 2001
I saw that the US National Highway Traffic Safety Administration is investigating the Tesla Model Y (2021 and over) due to the electronic door handles becoming inoperative. I am happy and relieved to see this is being looked into since this recently happened to my vehicle a couple of months ago. The rear passenger side door unlocked initially for me to put by [XXX] old into the car seat but when ... Read more
Incident date: Sep 10, 2025
Summary of Complaint: My 2023 Tesla Model Y has had two roof glass failures in three months (two glass roof replacements). Both times, the glass cracked from small road debris while driving under normal city conditions. Safety Concern The roof glass appears unusually fragile and prone to cracking, raising concerns about whether it meets industry standards for impact resistance and occupant safet... Read more
Incident date: Oct 15, 2024
The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact then received a notice that parts for the recall were available. The vehicle was taken to the dealer, and the contact was informed that the recall remedy was for the dealer to use a h... Read more
Incident date: May 1, 2017
1. Pre-collision warning system malfunctioned. On my vehicle it has activated 4 different times when there was no obstacle in the roadway -- one of which happened in front of a semi truck and the semi truck almost rear ended me. On the loaner vehicle while mine was being looked it, the pre-collision warning didn't activate at all when there was a significant obstruction in the roadway and I wre... Read more
Crash
Incident date: Sep 15, 2025
While driving 70mph the vehicle had a sudden loss of power which required me to quickly navigate over two lanes of highway traffic to the right shoulder. I had no power or ability to accelerate. I was in hybrid mode with adaptive cruise control active. Upon safely making it to the shoulder of the road, I saw message on the dash saying something about electrical mode unavailable. I turned the vehic... Read more
Incident date: Sep 15, 2025
My CVT transmission has been replaced three times by Nissan. I am currently on the third CVT transmission and it has failed requiring a fourth CVT transmission replacement. I was in a few different situations each time the trasmission failed that were unsafe. I've been at intersections, trying to accelerate forward when the stop light turns green causing me to stop in the middle of intersections o... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 16, 2025
Incident date: Jul 20, 2025
Phantom braking at high speeds when there is no reason to stop. Had happened at lower speeds too and around turns.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - FORWARD COLLISION AVOIDANCE: WARNINGS
Sep 16, 2025
Incident date: Jul 20, 2025
Phantom braking at high speeds when there is no reason to stop. Had happened at lower speeds too and around turns.
Incident date: Sep 10, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brake, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the “Service ABS” and the “Electronic Stability Control (ESC)” alarm was... Read more
Incident date: Sep 12, 2025
Vibrating issue and missing fire originating from engine. Intake camshaft broken and left cylinder head is damaged and needs replacement. This should not be happening to this car. Cannot drive a faster rate either. There should be a claim out for all these issues.
Incident date: Sep 7, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that while driving at speeds above 30 MPH, after making a slight turn to the right, the steering wheel became sticky, and added force was required to turn the steering wheel back to center. The vehicle was taken to the local dealer, who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repair... Read more
Incident date: Sep 7, 2025
Recently noticed that windshield wipers were not operating properly especially in heavy downpours. Difficult to see. Garage noticed that wipers were not operating correctly due to a flaw in the windshield wiper motor. There was a recall on earlier Chevy Equinox Windshield Wiper Motor on the 2015 model. I’m wondering if they ever Corrected that problem for later models or is it possible that they... Read more
Incident date: Sep 2, 2025
Car engine overheated while driving and car stalled and was unable to start . Took it to a mechaning and was informed that I had a blown head gasket that may be leaking coolant into the engine internally. Not having the money to fix it I had to slowly drive it home and find alternative solutions . Researching the situation and seeing that this seems to be a reoccurring and common from for 2018-202... Read more
Incident date: Sep 7, 2025
When shifted into park the "Park" function wouldn't engage, therefore the vehicle never registered as in park. Making the remote start not function and the warning chimes continuously ding marking a malfunction and the door locks would not engage correctly. So I never knew if the vehicle was actually in park or would roll. I engaged my parking brake every time I parked just in case the vehicle was... Read more
Incident date: Sep 7, 2025
My rear camera has stopped working and ford has issue with many models with this same problem.
Incident date: Sep 7, 2025
I was driving up a hill and all of a sudden, my transmission gave out, and I was rolling backwards on a hill. It was terrifying since the brakes barely worked as well. I was rolling down the hill and almost crashed, it was emotionally damaging and hope I never have to live through that again. I had AAA take the car to Honda, and they said that they needed to replace the transmission after only 10,... Read more
Incident date: Jul 29, 2025
While driving on the 5 freeway, using autopilot, my car suddenly decelerated and came to a complete stop. Fortunately, we were not struck from behind, and I was able to get the car to accelerate again after approximately 10 seconds.
Incident date: May 9, 2025
While working out of town for work my engine light started flashing and the dash lights went nuts. My brakes were nonexistent and were hard as a rock. I had zero warning as to what happened. Working 3 hours away from home the car had to be towed and I was informed the engine code came back as my cam shaft. Took it to the dealer as Gm has a bulletin put out. I didn’t know what that meant. Long st... Read more
Incident date: May 9, 2025
While working out of town for work my engine light started flashing and the dash lights went nuts. My brakes were nonexistent and were hard as a rock. I had zero warning as to what happened. Working 3 hours away from home the car had to be towed and I was informed the engine code came back as my cam shaft. Took it to the dealer as Gm has a bulletin put out. I didn’t know what that meant. Long st... Read more
Incident date: Sep 8, 2025
The contact owns a 2014 Ford Mustang. The contact stated that while the vehicle was parked and occupied or while driving, the vehicle accelerated independently. A dealer was contacted. The vehicle was towed to the residence and then was towed the following day to a dealer to be diagnosed; however, the contact was unaware of the diagnostic result. The vehicle was not repaired. The manufacturer was ... Read more
Incident date: Nov 16, 2024
My camera has been upside down and or blank or won't show anything half the time and took to the dealer and they said they cant fix it because software issue but Ford has recalled other cars cameras for the same issue. Can't see behind me very well due to camera malfunction almost every time in reverse.
Incident date: Nov 16, 2024
My camera has been upside down and or blank or won't show anything half the time and took to the dealer and they said they cant fix it because software issue but Ford has recalled other cars cameras for the same issue. Can't see behind me very well due to camera malfunction almost every time in reverse.
Incident date: Sep 8, 2025
Steering exhibits a sticking sensation on gradual right or left turns, like while driving along a wide sweeping cu4ve on a road. The steering hangs and does not return to center, and I have to pull it back to center.
Incident date: Sep 8, 2025
Vehicle making excessive noise due to the half shaft. Half shaft has been changed twice in the last 3 years and still experiencing the same issue. Sometimes this results on excessive vibration on the steering wheel.
Incident date: Sep 8, 2025
Samochodem szarpie na niższych biegach, nierówno chodzi silnik i przy zmianie biegów też szarpie.
Incident date: Sep 5, 2025
I have 114,000 miles on my truck. Without warning, my truck shifted from 10 gear down to 1st while driving 70 miles per hour. The force of the downshift caused the wheels to lock up and I almost lost control of the vehicle. I took the vehicle to the dealership and the repairs was over $10K. There are countless issues detailed on the internet with transmission failures for this vehicle but yet,... Read more
Incident date: Aug 12, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving in the rain, water leaked inside the vehicle from the dome light. No warning lights were illuminated. The contact stated that the moonroof failed to function as intended and was no longer able to be opened. The contact stated that there was mold on the front driver's side and front passenger's side seats, as well as insid... Read more
Incident date: Aug 12, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving in the rain, water leaked inside the vehicle from the dome light. No warning lights were illuminated. The contact stated that the moonroof failed to function as intended and was no longer able to be opened. The contact stated that there was mold on the front driver's side and front passenger's side seats, as well as insid... Read more
Incident date: Aug 26, 2025
There is an active recall but the manufacturer has failed to resolve the issue in a timely fashion. They currently have no idea how to repair or replace the airbags. As a result, my family do not feel safe in the vehicle.
Incident date: Aug 26, 2025
My car apparently overheated which made my oil filter melt and explode, popping my oil filter cap off making oil go all over my engine, ground and everywhere else. I was going about 20 mph when I realized my car was feeling weak on power and it was about to overheat. I then started to smell and see smoke. So I stopped my car in the middle of the street immediately, put on my hazard lights, and tur... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - ELECTRICAL SYSTEM
Sep 5, 2025
Incident date: Aug 21, 2025
I took my car in for a few recalls and was informed that the Manufacturer Recall Number R24B2/NHTSA Recall Number 24V-700 fix was not available. The recall has been in effect for 1 year now and there is still no remedy. This is affecting the ability to use the car to its fullest due to the safety risk associated with Level 3 quick charging. If I was to quick charge the car it could result in damag... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - ELECTRICAL SYSTEM
Sep 5, 2025
Incident date: Aug 21, 2025
As The vehicles drive it will intermittently lose power. This is continuous problem ever since 2 weeks after I purchased the vehicle. The power loss can last for 1 sec or most recently up to about 3 to 4 secs. The other day I had to pull over after the vehicle lost power and wait two minutes before starting back on the drive. When it loses power, the power steering goes out and if approaching a t... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - LANE DEPARTURE: BLIND SPOT DETECTION
Sep 5, 2025
Incident date: Aug 21, 2025
As The vehicles drive it will intermittently lose power. This is continuous problem ever since 2 weeks after I purchased the vehicle. The power loss can last for 1 sec or most recently up to about 3 to 4 secs. The other day I had to pull over after the vehicle lost power and wait two minutes before starting back on the drive. When it loses power, the power steering goes out and if approaching a t... Read more
Incident date: Sep 1, 2025
As the vehicle is stopped in traffic and is about the proceed, the vehicle automatically shifts into park and the emission warning light comes on. The vehicle is unable to be put back into drive unless the vehicle is turned off and then restarted creating a dangerous condition while you are stuck in middle of the roadway.
Incident date: Jun 1, 2025
We purchased the above referenced vehicle new back in 2022 and have received numerous recalls since 2023. Many of these recalls have no remedy or remedies not yet available. Thankfully, most of these recalls are not urgent and do not pose much of a problem. However, the most recent recall 25S75/25V455 poses a threat due to loss of fuel pressure and recently our vehicle has shown signs of malfuncti... Read more
Incident date: Jun 1, 2025
Turbo overboost unable to drive for safety or cause for more damage
Incident date: Jun 9, 2025
2025 Hyundai Tucson SEL Convenience The car is equipped with FAW Forward Attention Warning System which is supposed to give a warning if the driver's focus is diverted from looking at the road. The problem is that while driving in what Hyundai calls HDA (Highway Driving Assist) which activates when the car is placed in adaptive cruise control (cruise control that keeps the vehicle at a set speed... Read more
Incident date: Aug 26, 2025
I just purchased 2016 VolvoXC60. Looked up ti see 3 recalls it has. I went to Volvo Dealership in Culver City where I was told recalls where taken care of years ago. No recalls exist today? This raises the question if indeed where preformed on my new vehicle and why I submitting my concern to you today. If you can provide me with any information regarding this issue, I would be very appreciated! ... Read more
Incident date: Jun 18, 2025
Head gasket failed on car with 70000 miles
Incident date: Jun 18, 2025
Engine consumes oil. Have to add oil all the time. No leaks
Incident date: Jun 18, 2025
Fords 10r80 transmission is a known failure point. Why are they not recalling it?????? I bought my vehicle used from a ford dealership with 36k miles. Quickly realized it was a lemon but nothing I could do. The biggest issue is the transmission. The transmission does not shift properly, it slips, it has major clunking and hard downshifts sometimes pushing through brake pressure, etc. I fought wit... Read more
Incident date: Sep 1, 2025
When going over small bumps on road and applying breaks, ABS system kicked in and would not stop car. I had to swerve away from car in front of me from stop hitting it. While doing some investigation on this 2024 Hyundai Palisades it seems that is a common problem.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Sep 2, 2025
Incident date: Aug 29, 2025
When I accelerate the vehicle shakes violently making it difficult to control.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Sep 2, 2025
Incident date: Aug 29, 2025
Tapping noise when starting vehicle in the mornings or when cold (now it occurs at all times at cold start despite outside temperature). Tapping lasts from about 30 seconds to a couple of minutes. Problem has been reproduced by the dealer and a techline case was submitted to Nissan on 3 JUL 2025. To date there has been no response from Dealer or Nissan on cause or how to rectify.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - SUSPENSION
Sep 2, 2025
Incident date: Aug 29, 2025
My 2018 Harley Softail was repaired .The rear shock adjuster bolt was broken 11/1/2018 at 1500 mile this was before the recalls.Then it was repaired again with the recall 2/6/24 it was broken again.My bike was then repaired again on 7/29/25 for the recall .It was broken at the time again. On 8/25/25 I was riding home I felt a large bang to the rear and thought I had been hit.I was going slow I was... Read more