Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Oct 10, 2025
The car have a Big vibration when speed up over 45 MPH
Incident date: Oct 10, 2025
The ABS light on my instrument panel has been going off for Since April 2025. I have attempted to order a replacement ABS Control Module, but Stallantis keeps canceling the order with no reason provided. This appears to be a long ongoing problem, and others have reported waiting years for a replacement. I have also heard reports that Stallantis is no longer making the part. I understand that N... Read more
Incident date: Oct 22, 2025
RE: Continental Pro Contact GX SSR MOE 245/40 R19 98 H M+S Original factory installed Mercedes E450 tires. I had 3 blowouts from hitting small potholes on 3 different tires in 1.5 years. These are complete immediate blowout going completely flat on impact. It could have very dangerous if I were driving a little faster and fortunately there was no other damage to the car or other persons. ... Read more
Incident date: Oct 25, 2025
The contact owns a 2014 Ford F-150. The contact stated that while shifting into drive(D) and depressing the brake pedal, the brake pedal remained on the floorboard and the vehicle unintendedly moved forward. The vehicle was restarted, and the brake pedal was continuously pumped until it regained normal functionality. The contact stated that after the third attempt to shift into drive(D), the "Low ... Read more
Incident date: Oct 27, 2025
When driving the vehicle's instrument panel cluster randomly goes blank. When it does so, all of the items related to speed control, lighting, turn signals, etc. become non-operational. Additionally, the driver has no idea what his/her speed is nor any other information about the operation of the vehicle. It is very unsafe.
Incident date: Oct 24, 2025
While driving my 2026 Tesla Model Y on October 24, 2025, the Autopilot system disengaged twice on regular city roads, causing the car to suddenly stop in traffic. A new “Attention Control” feature silently required small steering inputs without any sound alert, which distracted me from the road. The lack of audible warning and sudden disengagement created a serious safety risk for me and surro... Read more
Incident date: Oct 24, 2025
Driving car on the highway then the car started smoking and shut down completely. IT would not turn on or anything. It smell burnt.
Incident date: Oct 26, 2025
First gear knocks hard in to gear,this happ en on uphills,cluster and the speed meter and the in infotainment screen has go pitch black,loss of power under acceleration and collapsing all the system of the car.
Incident date: Oct 25, 2025
Shortly after purchase the dash board begain to display warning lights. Then suspension warnings. The pump for the air bag suspension stopped working. The cars ride height was bellow the bumpers & seemingly had no shock activity. I stoped driving it because it said i could cause extensive damage if it continued to be on the road. I replaced the pump/compressor & it appeared to have been fixed. Abo... Read more
Incident date: Oct 25, 2025
Alerted to shift to park when making a turn. Lost power to engine, was able to coast to side of road and apply brake and shift to park. Dash alerted to push run so I pushed ignition switch and it cranked back up. First time this has happened took to dealership and left for them to look over.
Incident date: Oct 22, 2025
Vehicle rear locker light flashing indicating the rear locker was turned on when, leaving a retail shop, and the rear locker engaged in 2WD on its own! No indication prior to this, it came out of the blue. Tried to disengage the rear locker via selector switch but unsuccessful. Any attempts to drive were met with severe jumping and jerking of the vehicle with loud metal banging noises. Tried b... Read more
Incident date: Oct 12, 2025
Vehicle component that appears to be failing is the transmission, car can run and be diagnosed and inspected. It can put me or people around me at risk, vehicle was running fine and then it downshifted to 1st gear making the rear wheels brake at a high speed, after that truck won’t go up from first gear. Before going into a dealer and having this checked I made a research about this similiar pro... Read more
Incident date: Oct 12, 2025
Vehicle is burning an extreme amount of oil between regular oil changes. We are having no help from our local dealership in Tuscaloosa, AL where we purchased the car to resolve this issue without first spending a lot of money to diagnose an issue we certainly already have. Long before it was due for routine oil change, we checked it and it was COMPLETELY EMPTY of oil. NOTHING IN IT. We have to put... Read more
Incident date: Sep 22, 2025
The ball joint broke while I was driving I lost all control of vehicle
Crash
Incident date: Sep 22, 2025
While driving my vehicle shut down. It will not longer crank. Had to have it towed. I am told that it’s the fuel pump driver control module. I carry my two children in this vehicle daily. This could have ended very badly. Now not only is my family without a dependable vehicle, I am going to be out a lot of money on an issue that is already a common issue.
Incident date: Oct 20, 2025
The first time the truck stopped and wouldn’t want to start (engine light came up) after a few minutes and with a push the truck turned on. Next day while driving on freeway the truck shift hard pulling vehicle back as if it was going to stop without braking. Took truck to GMC dealer on 9/26/25 for an inspection with approx 17,000 miles. Oct. 17, 2025 GMC rep said my truck was inspected/ good... Read more
Incident date: Oct 17, 2025
First brake switch stopped working. I could not move vehicle and had to have it towed to dealer where the brake switch was replaced. Now less than year later I get a SVC 4WD notice.this happened right after I had my vehicles oil changed and tires rotated. I am told I now have a faulty PTU actuator that must be replaced for almost $2k. I have a 2019 Cherokee L with 88,500 miles.
Incident date: Oct 17, 2025
I have received 2 recalls regarding my steering rack. I did have the gear box worm wheel spring replaced but that did not solve the problem my steering was sticking, hard to turn , clunking it would veer off to the right. I took it back to Honda dealer and was told it was dangerous to drive my whole power steering rack needed to be be replaced but Honda said it was not part of the recall I had to ... Read more
Incident date: Aug 15, 2025
While driving on a dry, clearly marked two-lane highway in Montana, I had Lane Tracing Assist and Active Lane Keep/Track Assist turned on. My hands were on the steering wheel, speed was within the limit, and visibility was clear. The truck unexpectedly steered itself out of the lane toward the right-side guard rail. There were no audible or visual lane-departure alerts, no “steering assist cance... Read more
Crash
Incident date: Oct 3, 2025
The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim was loose. The contact used tape to secure the trim piece. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the local dealer, who confirmed that parts were on backorder. The vehicle was not diagnosed or repaired. The manufacturer was called, but the p... Read more
Incident date: Oct 3, 2025
While pulling a 38ft 5th wheel camper on an incline with the cruise control set at random the vehicle completely dies. It experiences a total shutdown of the engine, which in return causes a complete loss of power steering, brakes etc. The truck will not restart until you push the off button and open the drivers door to shut the entire system down
Incident date: Oct 11, 2025
The contact owned a 2025 Ford F-150. The contact stated that while driving at 60 MPH, and while depressing the brake to stop the vehicle from hitting a stopped vehicle, the rear end locked up and did not slow down as intended, and the front of the vehicle collided with the rear of the stopped vehicle. The contact sustained a broken sternum and had a concussion, and needed medical attention at a la... Read more
Crash
1 injured
Incident date: Oct 17, 2025
The contact owns a 2020 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The dealer was contacted; however, the contact was informed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Incident date: Oct 17, 2025
When I purchased my vehicle I noticed the round rod that contains the backup camera, which is mounted on the spare tire bracket to be all scratched and scruffed up. The dealership (Hawk Ford, Carol Stream) agreed to replace this. Their are scratches inside where the camera sits around the threading and the rod it self is all banged up. I showed the dealer ship this and they replaced the mountin... Read more
Incident date: Oct 11, 2025
For no apparent reason my vehicle is shifting itself into Neutral while driving. The car will suddenly completely slow down to a stop and in order to restart the car, I have to put it in park. It doesn't matter what speed or the road condition, it simply comes to a slow stop because it is no longer in driving mode, it has shifted itself into Neutral. The recall has been serviced and after more tha... Read more
Incident date: Oct 17, 2025
When pulling my trailer with my 2024 chevy 3500, I get the following alert displayed on my screen periodically: Trailer Brakes Disabled Service Required. The trailer brakes stop working on my 16000lb trailer and I need to pull off the road and shut off the truck, and then restart it to get my brakes working again. The dealer replaced the brake controller in the truck, but I still get the message. ... Read more
Incident date: Sep 22, 2025
My camera went bad at 69000 mi, it does exactly as those recalled but I don't get a recall notice!! Camera needed as safety tool for me, as I am 81 years old, why do they go all around this year and model!! It does exactly as those recalled!! Spoke to ford several times but no results!! Help!!06
Incident date: Oct 9, 2025
I was driving to drop my fiancé off at work when the "Steering fault, Service now" warning came on. Went home, parked the car. Start it up to go pick him up later, the wheel locked and "Steering loss, stop safely" warning came on. I just recently had my car inspected and had two new lower ball joints replaced. The one employee said my cars steering was working fine, and it was driving okay with n... Read more
Incident date: Sep 5, 2025
The contact owns a 2023 Jayco White Hawk RV. The contact stated that while the RV was parked, the driver’s side frameless glass window suddenly shattered without impact. The RV was taken to the dealer; however, the dealer was unable to provide a specific cause for the failure. The RV was not repaired. The manufacturer was notified of the failure, and the contact was advised to contact the window... Read more
Incident date: Oct 1, 2025
while driving between 5-10 MPH on a dry, smooth paved road, the transmission began cycling through 4WD modes and began shifting from normal mode to 4WD Sand mode, i was able to pull over and park, but the transmission continued shifting and fully transitioned to 4WD mode. This is the second time it has occurred, the first time the transmission fully switched 4WD and i was barely able to pull off t... Read more
Incident date: Apr 11, 2025
The contact owns a 2016 Ford F-250. The contact stated that the rearview camera intermittently failed to operate as needed. The contact stated that the camera occasionally displayed a blank or distorted image while the vehicle was in reverse(R). The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet availa... Read more
Incident date: Oct 9, 2025
To whom it may concern, I am writing to formally file a complaint with ford. I request immediate assistance regarding multiple open recalls on my 2017 Ford Explorer Platinum. Despite multiple attempts to have these recalls addressed by my local Ford dealership and others, they have refused to perform all the necessary repairs. When I asked if they could at least order the required parts, I was inf... Read more
Incident date: Oct 9, 2025
I reported twice to Tustin Toyota that my car seemed to have a strange braking issue. It felt like the car lurched/lunged forward as I was braking. Every time I brought it into service, I verbally mentioned it to the technician checking my vehicle in. I was repeatedly told there was no issue. Turns out there is an active bulletin (T-SB-0059-23) that came out but now my vehicle is out of warranty a... Read more
Incident date: Oct 9, 2025
I reported twice to Tustin Toyota that my car seemed to have a strange braking issue. It felt like the car lurched/lunged forward as I was braking. Every time I brought it into service, I verbally mentioned it to the technician checking my vehicle in. I was repeatedly told there was no issue. Turns out there is an active bulletin (T-SB-0059-23) that came out but now my vehicle is out of warranty a... Read more
Incident date: Oct 9, 2025
The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the engine seized. The contact allowed the vehicle to sit for about an hour. The contact stated that while attempting to restart the vehicle, the vehicle started with the check engine warning light illuminated. In addition, the contact stated that while driving, the low-power warning light illumin... Read more
Incident date: Oct 9, 2025
The contact owns a 2024 Buick Envista. The contact stated that while driving at an undisclosed speed, the engine seized. The contact allowed the vehicle to sit for about an hour. The contact stated that while attempting to restart the vehicle, the vehicle started with the check engine warning light illuminated. In addition, the contact stated that while driving, the low-power warning light illumin... Read more
Incident date: Sep 12, 2025
After Tesla Berkeley performed an alignment on my 2024 Model Y on July 22, 2025, the car suffered a complete systems failure while driving on the freeway. Within minutes of leaving the service center, multiple safety systems shut down at once — steering assist, emergency braking, lane keeping, stability control, etc... all turned off, and the car went into manual mode. The vehicle became extreme... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - ENGINE
Oct 13, 2025
Incident date: Oct 1, 2025
Complete vehicle shutdown while driving on public road. No warning signs or symptoms. It occurred twice during switching drive modes. "Service Charging System" error displayed. Multiple restart attempts required. Event #1: Shutdown at Stop Sign 1.Vehicle decelerating normally under ICE power 2.As vehicle slowed, hybrid system attempted automatic transition to electric-only mode 3.Complete electri... Read more
Incident date: Oct 6, 2025
June 9, 2025 Phantom acceleration. No foot on accelerator. Car jumped from 5 to 35 mph. Breaks unresponsive for 3 seconds, smashed into 4 parked cars, creating a Chain-Reaction crash, my Tesla Model Y Totaled, Airbags deployed. Burlington Police Department arrived, took statements, filed report, no copy yet.
Crash
Incident date: Sep 20, 2025
Performed uconnext update last night and this morning car completely lost power on the highway. Power steering also did not work and unable to provide gas to car to accelerate. Dead stopped on highway. Dealership then tells me it is “safe to drive but will continue stalling out”
Incident date: Dec 31, 1969
At stoplight getting ready to turn left light turns green I proceed going about 15 20 mph in the middle of the intersection middle of the turn the car just slammed on its brakes. I thought I got in a car accident but looked around and there was no other cars around. This was very dangerous and could’ve been catastrophic the car now the next morning was taken to Jeep and they’ve been working on... Read more
Incident date: Dec 31, 1969
At stoplight getting ready to turn left light turns green I proceed going about 15 20 mph in the middle of the intersection middle of the turn the car just slammed on its brakes. I thought I got in a car accident but looked around and there was no other cars around. This was very dangerous and could’ve been catastrophic the car now the next morning was taken to Jeep and they’ve been working on... Read more
Incident date: Dec 1, 2023
Dual clutch transmission failed at 49,000 miles
Incident date: Feb 12, 2025
Reverse light not working properly unable to clear see while reversing
Incident date: Jun 27, 2025
On September 11, I remember because of the date, I was coming up to traffic on Flamingo heading east to Nellis Rd. As I started to brake the truck suddenly accelerated rapidly. I slammed on the brakes and barely stopped in time to not rear end the car ahead of me. I put it into park, then put it into drive and I made it home. This happened again yesterday October 6 as I came through the Carls ... Read more
Incident date: Sep 29, 2025
All of the safety features are failing starting about August 2025. Warning lights are lit for collision mitigation, cruise control, high beam, lane departure, braking, EVERYTHING!!! We replaced the battery but that is not the problem. The transmission was always a problem. The braking assist never worked from day 1. The vehicle is completely defective.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Oct 5, 2025
Incident date: Oct 4, 2025
Radio/ car play jumping screens cuts in and out just randomly. Sometimes goes completely black screen
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Oct 5, 2025
Incident date: Oct 4, 2025
Radio/ car play jumping screens cuts in and out just randomly. Sometimes goes completely black screen
Incident date: May 20, 2025
When braking — both at low speeds and when slowing from highway speeds (40+ mph) — vehicle feels like engine revs and is still pushing against the brakes. Requires very firm pedal pressure to hold car in place; if brake pressure is eased, vehicle surges forward until it finally settles after several seconds. Concern is intermittent but repeatable. I had a near collision on 10/3/2025 due to thi... Read more
Incident date: May 20, 2025
Message "Voltage Abnormality Steering Power Low" was displayed several times while stopped at traffic lights and the auto stop/start engine feature was engaged. Took vehicle to dealership nothing was done since they could not replicate the issue.