Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Dec 5, 2025
I was returning home in my electric Dodge Charger Daytona from work nearing an intersection when my vehicle's dashboard lit up with multiple warnings and entered "turtle mode" a limited power mode where the car no longer accelerates with the accelerator pedal but instead will slowly increase speed until breaks are applied. After getting the vehicle off the road and restarting the car there were no... Read more
Incident date: Dec 5, 2025
All the warning lights came on. I took the vehicle to the dealer for diagnosis. They told me that the problem was the fuel injectors. The vehicle only has 40,000 miles. They said there was a factory problem with the programming in the ECU and they are aware of the problem. They have issued an extended warranty for this. They now refuse to honor the warranty because my title is a salvage title. A s... Read more
Incident date: Nov 30, 2025
The contact owns a 2005 Dodge Ram 3500. The contact received notification of NHTSA Campaign Number: 05V462000 (POWER TRAIN). The vehicle was taken to a tire specialist to install larger tires on the vehicle. The contact was informed that the tires were too big and could not be installed on the vehicle. The contact stated that the employees switched the tires and added two low-drive tires on the fr... Read more
Incident date: Nov 30, 2025
The contact owns a 2005 Dodge Ram 3500. The contact received notification of NHTSA Campaign Number: 05V462000 (POWER TRAIN). The vehicle was taken to a tire specialist to install larger tires on the vehicle. The contact was informed that the tires were too big and could not be installed on the vehicle. The contact stated that the employees switched the tires and added two low-drive tires on the fr... Read more
Incident date: Nov 9, 2025
“The PCV valve heater (positive crankcase ventilation heater) on my 2006 BMW 330xi failed and caused an engine bay electrical fire. This component is under an active BMW safety recall for fire risk. The failure happened suddenly while driving, with no prior warning lights or symptoms. Smoke began coming from the engine area, followed by visible flames. My safety was put at risk, and I immediatel... Read more
Fire
Incident date: Nov 9, 2025
Backup camera only works about 50% of the time. It frequently gives “camera unavailable” error
Incident date: Dec 3, 2025
I am reporting a serious safety defect involving a vehicle purchased from [XXX] on [XXX]. The vehicle was later involved in a collision that resulted in a total loss. According to the police report, I was not at fault. During this crash, none of the airbags deployed, which indicates a possible defect or prior undisclosed issue with the airbag system. The vehicle was sold with a warranty and was r... Read more
Crash
Incident date: Dec 1, 2025
VIN: [XXX] Owner: [XXX] Purchase Date: December 2022 I am filing an urgent safety complaint regarding my 2023 Kia Telluride. For nearly two years, I have unknowingly driven this vehicle with multiple active safety recalls, including: •Airbag wiring harness defect (airbags may not deploy) •Seatbelt pretensioner/tensioner defects •Front power seat motor overheating (fire hazard) •Drivesha... Read more
Crash
Incident date: Dec 1, 2025
VIN: [XXX] Owner: [XXX] Purchase Date: December 2022 I am filing an urgent safety complaint regarding my 2023 Kia Telluride. For nearly two years, I have unknowingly driven this vehicle with multiple active safety recalls, including: •Airbag wiring harness defect (airbags may not deploy) •Seatbelt pretensioner/tensioner defects •Front power seat motor overheating (fire hazard) •Drivesha... Read more
Crash
Incident date: Dec 1, 2025
VIN: [XXX] Owner: [XXX] Purchase Date: December 2022 I am filing an urgent safety complaint regarding my 2023 Kia Telluride. For nearly two years, I have unknowingly driven this vehicle with multiple active safety recalls, including: •Airbag wiring harness defect (airbags may not deploy) •Seatbelt pretensioner/tensioner defects •Front power seat motor overheating (fire hazard) •Drivesha... Read more
Crash
Incident date: Nov 12, 2025
Warning sensors activate randomly- of oncoming vehicles- in my opinion for no reason. Enough space between cars. Normal speeds, etc. Warning sensor to engage Brakes activate without sufficient reason. More than enough space between cars, normal speeds. Occasionally, it feels as if cruise control has taken over and slows the car down (not braking exactly, but controlling the speed by decreasing it)... Read more
Incident date: Dec 4, 2025
My cruise control stopped working and all my lane assist stopped working. My front camera stopped working. I went to the Honda dealership, and it was going to be over $2000 to replace. The car is only 6 years old, it has had no accidents or problems. I’m incredibly upset that this already is a problem, and because i didn’t buy an extended warranty it’s on me to fix.
Incident date: Dec 4, 2025
Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!
Incident date: Dec 4, 2025
While driving, my 2023 Honda Accord Hybrid suddenly experienced a multi-system failure affecting: Road Departure Mitigation System Tire Pressure Monitoring System (TPMS) Vehicle Stability Assist (VSA) Hill Start Assist Electric Power Steering System Brake System (“Brake performance may be reduced”) All warnings appeared within seconds. The vehicle is available for inspection, and the incident ... Read more
Incident date: Dec 4, 2025
While driving, my 2023 Honda Accord Hybrid suddenly experienced a multi-system failure affecting: Road Departure Mitigation System Tire Pressure Monitoring System (TPMS) Vehicle Stability Assist (VSA) Hill Start Assist Electric Power Steering System Brake System (“Brake performance may be reduced”) All warnings appeared within seconds. The vehicle is available for inspection, and the incident ... Read more
Incident date: Dec 1, 2025
Reduced engine power warning light came on at approximately 7600 miles on our new 2025 Yukon xl. Dealer inspected and ultimately decided the engine needs to be replaced due to crankshaft end play out of spec. This is a know GM issue. Incorrect thrust bearing was installed from the factory. Gm did not inform us of this issue. This could have resulted in catastrophic engine failure and cause to be s... Read more
Incident date: Oct 30, 2025
i want to file a complaint about my recall having no remedy and it’s affecting me. i need kia to buy my car back
Incident date: Aug 20, 2025
I was driving down the highway at 65 mph and went to slow down and I had no brakes. Resulting in me having to go into the ditch to avoid a collision. After I was able to get the truck to slow down and to a stop I inspected my braking system to find all of my brake lines were rusted out and I had ruptured my brake lines. Since the incident I have had to replace all my brake lines and both of my bra... Read more
Incident date: Aug 20, 2025
I was driving down the highway at 65 mph and went to slow down and I had no brakes. Resulting in me having to go into the ditch to avoid a collision. After I was able to get the truck to slow down and to a stop I inspected my braking system to find all of my brake lines were rusted out and I had ruptured my brake lines. Since the incident I have had to replace all my brake lines and both of my bra... Read more
Incident date: Aug 20, 2025
The contact owns a 2023 Kia Sorento. The contact stated that while attempting to activate the HVAC system, there was an abnormal burning plastic odor inside the vehicle. There was no warning light illuminated. The vehicle was to an independent mechanic who diagnosed the vehicle and determined that the blower motor relay had short circuited and needed to be replaced. The vehicle was not repaired; h... Read more
Incident date: Nov 22, 2025
Uncommanded maximum braking with simultaneous high-voltage and low-voltage shutdown. Vehicle is not safe in Florida with puddles or any types of ongoing obstructions vehicle shuts down in the middle of traffic if it perceives you do not match Google maps
Incident date: Nov 5, 2025
This vehicle's backup camera does not work adequately in the dark. It poses a major safety risk especially in rainy conditions where the driver is unable to utilize the backup camera at all. All rear lights are functioning properly, and the vehicle is in brand new condition with under 3k miles, pointing to a defective configuration for the camera or rear lighting.
Incident date: Apr 5, 2025
The vehicle displayed a warning on the dash that the battery was not charging properly and vehicle may stall. The vehicle was checked at dealership and issue was disregarded. 3 days later the vehicle showed the same warning and the battery light flickered, there was a chane in the power and lights dimmed. This was evaluated by dealership, apparently it is a known issue but no resolution available.... Read more
Incident date: Apr 5, 2025
The vehicle displayed a warning on the dash that the battery was not charging properly and vehicle may stall. The vehicle was checked at dealership and issue was disregarded. 3 days later the vehicle showed the same warning and the battery light flickered, there was a chane in the power and lights dimmed. This was evaluated by dealership, apparently it is a known issue but no resolution available.... Read more
Incident date: Apr 5, 2025
2018 BMW K1600** To whom it may concern My name is [XXX] and I am filing a safety complaint regarding my 2018 BMW K1600 motorcycle VIN [XXX] . My motorcycle has a serious and dangerous stability problem that happens at normal highway speeds. While riding at about sixty miles per hour and higher the motorcycle begins to wobble and feel unstable. The front end becomes light and the handlebars feel... Read more
Incident date: Nov 25, 2025
The recall you are showing was completed 300 miles ago. There were no outstanding recalls on my vehicle on November 23, 2025. On this day I was driving home, at night and I heard a loud flapping sound coming from the front of my vehicle. I pulled over and checked the front and wheel wells, nothing was stuck. I got back in and started driving the flapping sound was coming as I pressed the gas, when... Read more
Incident date: Nov 26, 2025
The front trunk (frunk) on my 2026 Tesla Model Y Juniper lacks both internal lighting and an emergency safety release mechanism. This design flaw creates an unnecessary and severe safety risk, as a small adult or child could easily become trapped in the frunk with no way to signal for help or escape. In low-light conditions—such as at night or in a garage without adequate illumination—the abse... Read more
Incident date: Nov 26, 2025
The front trunk (frunk) on my 2026 Tesla Model Y Juniper lacks both internal lighting and an emergency safety release mechanism. This design flaw creates an unnecessary and severe safety risk, as a small adult or child could easily become trapped in the frunk with no way to signal for help or escape. In low-light conditions—such as at night or in a garage without adequate illumination—the abse... Read more
Incident date: Nov 26, 2025
Odometer Fraud. The contact recently purchased a 2009 Subaru Impreza. It was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 189,822. The contact stated that the vehicle experienced failures and was taken to AutoZone, where it was discovered that the mileage on the title of the vehicle was 202,000.
Incident date: Oct 1, 2025
When my son got a car last December, we bought him a 2024 Volvo s60, primarily for the safety features. Since we have had the vehicle, Volvo has had a lot of issues with their infotainment system. He has contacted them many times and I had started to keep a record of how often it would glitch. If it was just music not working, no big deal. But sometimes it was the backup camera too and once the he... Read more
Crash
Incident date: Oct 1, 2025
•Battery not charging •“Service Hybrid System” message •Hybrid system malfunction warnings •Repeated system shutdowns or warnings related to propulsion
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Nov 25, 2025
Incident date: Nov 25, 2025
The instrument cluster went blank and didn't return until suv was restarted. Another time the instrument cluster had part's of it go out and in but stablelizd whiteout restarting the . The suv continued to run with out interruptions. Hyundai dealer said they couldn't fix it unless it was acting up at the time they had it which is going to be hard to catch.
Incident date: Nov 21, 2025
The engine/powertrain on my 2015 Hyundai Sonata (VIN: [XXX] ) has failed due to extremely low compression in all four cylinders, causing severe misfires, hard starting, loss of power, and intermittent rattling noises, and the vehicle is currently available for inspection at the Hyundai dealership. This failure created a safety risk because the engine hesitates, struggles to start, and can stall or... Read more
Incident date: Oct 12, 2025
The contact owns a 2016 Nissan Altima. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond while the engine was running. The contact stated that the vehicle responded and returned to normal functionality after depressing the accelerator pedal several times. The contact stated that the failure was more evident while driving in cold... Read more
Incident date: Oct 12, 2025
While driving at approximately 50 mph, my truck suddenly shut off without warning. I lost engine power, power brakes, and power steering. I was only able to stop safely because I happened to be traveling uphill. This created a serious safety hazard. The failure was caused by the crankshaft tone ring issue addressed in the existing recall. The tone ring has already been replaced, but the recall re... Read more
Incident date: Nov 21, 2025
hat component or system failed or malfunctioned, and is it available for inspection upon request? The Amplifier How was your safety or the safety of others put at risk? The amp controls the noises for blind spot sensors, rear cross traffic alerts and all the sound in the vehicle. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or com... Read more
Incident date: Nov 21, 2025
No solution for the antilock breaking system,causing drivability issues and loss of traction control,abs and control on numerous occasions.
Incident date: Nov 19, 2025
My 2025 Honda Pilot (purchased Oct 2024) has experienced three windshield cracks, all starting in the same lower driver-side corner near the inspection stickers. 1st crack – July 2025: A long horizontal crack appeared overnight while parked, with no impact point at all. Dealer claimed “impact damage” and refused warranty. 2nd crack – August 2025: After paying for an OEM replacement and H... Read more
Incident date: Nov 19, 2025
See attached document for complaint.
Incident date: Nov 16, 2025
The recall Toyota did for the rear back up camera. This has been a known issue as far back as 2014. My camera/screen is off more than it is operable.
Incident date: Nov 16, 2025
Recall was issued for crankshaft bearing failure and recall was performed and completed. Kawasaki performed the inspection and repair, however kawasaki had failed to adequately fix the issue causing prolonged headaches and paying for something that is unsafe to opperate. All kawasaki is telling people is dont ride but not providing an adequate fix to make the bike safe again or theyre also refusin... Read more
Incident date: Sep 20, 2025
The car suffered a critical electrical failure which resulted in the car abruptly losing power when driving at a speed of about 30 mph. The speed at which the car became unresponsive was so rapid that the car could not even be maneuvered from the middle lane into the right most lane for safety. The cars digital display system indicated nothing except that the hazards were on (after I had attempted... Read more
Incident date: Sep 20, 2025
The car suffered a critical electrical failure which resulted in the car abruptly losing power when driving at a speed of about 30 mph. The speed at which the car became unresponsive was so rapid that the car could not even be maneuvered from the middle lane into the right most lane for safety. The cars digital display system indicated nothing except that the hazards were on (after I had attempted... Read more
Incident date: Oct 28, 2025
Back window of 2019 Acura rdx just blew up. Sat in garage from mid day Wednesday and Sunday November 16th of November 2025, it just blew up.
Incident date: Oct 28, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired, and the dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of... Read more
Incident date: Oct 28, 2025
My 2019 Toyota 4Runner is experiencing a faulty backup camera, the display shows a frozen or blank image when reversing, increasing the risk of a crash. The current Toyota backup camera recall includes 2020 and later models, however it does not include 2019 4runners. A faulty backup camera in a 2019 vehicle is as much a safety issue as a backup camera in a 2020 vehicle. The backup camera is curre... Read more
Incident date: Nov 10, 2025
WAS DRIVING ALL OF A SUDDEN, THE CAR STARTED KNOCKING MAKING NOISE, THE OIL LIGHT CAME ON, THE ENGINE LIGHT CAME ON AND WHITE SMOKE WAS COMING FROM MY TAIL PIPE. I HAD AN OIL CHANGE, BUT THAT DIDN'T DO THE TRICK, THE ENGINE LIGHT STILL COMES ON, MY CAR DRIVES VERY SLOW NOW. I'M AFRAID TO TAKE IT OUT ON THE ROAD
Incident date: Oct 8, 2025
water pump stopped working and car over heated
Incident date: Jan 1, 2024
Heat from HVAC system stops working at temperatures below 20 degrees F. It starts blowing cold air and cannot keep up with the cold, to the point that it becomes dangerously cold in the car, especially for my young children.
Incident date: Nov 17, 2025
The car lurches/judders upon startup and at low speeds. It has been serviced eight times for this issue by two authorized Kia dealers with no resolve.