Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Sep 15, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train). While driving approximately 50-65 MPH, the rear axle bolt fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the parts were replaced with the original defective part on the rear axle hub assembly. The vehicle was repaired. The d... Read more
Incident date: Dec 18, 2025
All the specific details are unknown, but I had a mechanic work on my car and the problem that he had to fix. He stated that it should’ve been detected, but it was something wrong with my car, letting me know that I had the problem and also I have to keep replacing my camshaft timing Solenoid my car keeps giving me error codes P0011 and P0128
Incident date: Nov 12, 2025
NHTSA SAFETY COMPLAINT – HIGH-VOLTAGE BATTERY FAULT & LOSS OF VEHICLE CONTROL Vehicle: chevy Silverado EV LT Mileage at most recent incident: ~5,400+ miles Incident date: December 17, 2025 Description of the Problem This is the third occurrence of a high-voltage battery fault warning, and the second time involving active vehicle malfunction while driving. • First occurrence: ~700... Read more
Incident date: Nov 12, 2025
NHTSA SAFETY COMPLAINT – HIGH-VOLTAGE BATTERY FAULT & LOSS OF VEHICLE CONTROL Vehicle: chevy Silverado EV LT Mileage at most recent incident: ~5,400+ miles Incident date: December 17, 2025 Description of the Problem This is the third occurrence of a high-voltage battery fault warning, and the second time involving active vehicle malfunction while driving. • First occurrence: ~700... Read more
Incident date: Nov 19, 2025
I have three check engine codes P0340 Camshaft Position Sensor A Circuit (Bank 1 or single sensor) P0341 Camshaft Position Sensor A Circuit Range/Performance (Bank 1 or single sensor) P0016 Crankshaft Position - Camshaft Position Correlation - Bank 1 Sensor A The last one is the same code that’s involved in the L 87 recall that my vehicle is three months shy of I have a 2021 Silverado trail bu... Read more
Incident date: Nov 19, 2025
While merging onto an interstate at speed, the vehicle experienced a sudden loss of motive power and came to a complete stop in an active traffic lane. Approximately six weeks earlier, abnormal drivetrain behavior (hesitation and torque interruption) was reported to the dealer. The dealer attributed the issue to tires and recommended tire replacement. No drivetrain diagnostics were performed. Im... Read more
Incident date: Dec 17, 2025
The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that her son reported that while driving at various speeds, the vehicle hesitated to respond while depressing the brake pedal, causing the braking distance to be extended. The MIL wa... Read more
Incident date: Dec 10, 2025
While reverse parking into a single parking space at my apartment complex, the driver-side airbag deployed unexpectedly without any collision or impact. At the time of the incident, the vehicle was moving at a low speed and there were no warning lights, messages, or alerts prior to the airbag deployment. The airbag deployment struck me in the face and right arm, creating an immediate risk of injur... Read more
1 injured
Incident date: Dec 10, 2025
After the latest software update, the icons to show your headlights are on and high beams are active are now blocked in the top left corner of the dash. There's no seating position possible that the steering wheel doesn't block this critical information.
Incident date: Nov 22, 2025
The ptu has failed in my vehicle. When I bought the vehicle there was a 4x4 light on the dash but I was told that it needed to be just turned off by a jeep dealership. But I believe it actually was a symtom of the failing ptu. My vehicle sometimes goes into neutral when I try to pull off from a stop sign and then the vehicle kicks itself back into drive. My coolant and transmission temp rises the ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Dec 16, 2025
Incident date: May 14, 2025
Basically stated, death wobble, after looking up symptoms. At 65 mph on the highway, hit a bump and the entire jeep shook uncontrollably. I just purchased it used not 10 minutes prior to the incident. The dealership failed to mention this and sold it as-is.
Incident date: Dec 16, 2025
I had a brake system failure of some sort happen today. My life and the lives of many others were put in extreme danger. I was driving at about 40 MPH and was approaching a red light. I pressed down on my brake pedal to begin slowing down, but I got absolutely nothing in response. Out of panic, I pumped my brake pedal. This again, did not slow me down at all and my brake pedal fell to the floor t... Read more
Incident date: Nov 14, 2025
Timing chain tensioner lost tension and timing chain got so loose it would not turn the cams and catastrophic engine valve damage was done! This engine is notorious for this and there are class action lawsuits as a result but no recalls from GM as yet only TSB’s (Technician Service Bulletins). This is going to cost me thousands in repairs and I still owe $8500 on it. If this happens in traffic i... Read more
Incident date: Sep 9, 2025
Tailgate unlatched by itself, first time I was connected to a trailer and it damaged the tailgate. Multiple (4+) times afterwards while being parked in garage tailgate opens by itself all during the same day could not get this to stop. Called dealership today for appointment where they could get me in the shop in the middle of the week, but they told me that this issue is known but not covered und... Read more
Incident date: Sep 9, 2025
The brake system and steering system are affected. Both are subject to open safety recalls that have not been fully resolved. The vehicle is available for inspection upon request. Unresolved brake and steering issues pose a serious safety risk, particularly when driving with my family. A failure or malfunction of either system could result in reduced stopping ability or loss of steering control, ... Read more
Incident date: Sep 9, 2025
The brake system and steering system are affected. Both are subject to open safety recalls that have not been fully resolved. The vehicle is available for inspection upon request. Unresolved brake and steering issues pose a serious safety risk, particularly when driving with my family. A failure or malfunction of either system could result in reduced stopping ability or loss of steering control, ... Read more
Incident date: Dec 15, 2025
I got into my vehicle and the back windshield glass shattered when I closed my driver's side door.
Incident date: Dec 1, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The contact had the vehicle towed to a local dealer where the dealer and was informed that parts for NHTSA Campaign Number: 25V710000 (Electrical System) recall repair was not yet available. The vehicle was not repaired. T... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - ENGINE
Dec 14, 2025
Incident date: Nov 13, 2025
While driving vehicle the engine shut down for no apparent reason. Light came on said do not attempt to drive, not safe. Was able to get car to a safe area. Was able to restart and get the car home. Brought the car to the dealer, said battery was dead, found water in the truck where the battery is located
Incident date: Nov 11, 2025
My car is BROKEN DOWN COMPLETELY. I take care of it extremely well! The transmission went. Out of no where. This needs to be apart of the recall for Transmission Software may Result in Pulley Damage. I’ve had to get the brakes and rotors completely replaced twice in a year and they need to be done AGAIN already. That’s not normal, for brakes to wear that fast. The electric seats do not work an... Read more
Incident date: Dec 4, 2025
The car is equipped with a supercruise feature, which should ideally enhance the driving experience. However, I've encountered a significant issue: even when this feature is not activated, the vehicle tends to oscillate between the lane markers. This problem becomes particularly pronounced under poor road conditions, such as when it's raining. The moisture on the pavement obscures the lane marking... Read more
Incident date: Jun 23, 2025
The contact owns a 2019 Honda Pilot. The contact stated that the LKAS, cruise control, and Forward Collision Avoidance warning lights were illuminated, indicating that the safety features were inoperable. The vehicle was taken to the dealer, where DTC: U3000/49; was retrieved, indicating an internal failure of the multi-purpose camera unit. The dealer informed the contact that if the front multi-p... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Dec 11, 2025
Incident date: Nov 25, 2025
When I attempted to turn left onto the highway from a complete stop on an incline, I pressed the accelerator and the car made a loud grinding noise. The vehicle would not move forward or reverse. The parking brake engaged on its own and would not disengage. After exiting the vehicle, I found a loose bearing behind the car. The vehicle had to be towed to a mechanic. I was informed by the mechanic t... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Dec 11, 2025
Incident date: Nov 25, 2025
My Toyota Grand Highlander develops severe interior window fogging and condensation, affecting the windshield, front side windows, and occasionally rear windows. This occurs during normal driving, especially in cool or humid conditions. The fogging appears rapidly, and the HVAC/defrost system often fails to clear the windows effectively, even when set to full defrost with outside air intake. Inte... Read more
Incident date: Dec 5, 2025
dealership believes the conneting rod bearing failure. Engine seized and was towed to dealership. So was driving 35mph and lost all power and braking on a 2 lane road. He was able to direct the car off the road safely without further incident. Car was towed to the dealership and has been there since.
Incident date: Dec 5, 2025
Ram released a software update to the Uconnect system, and it has disabled navigation, drive mode, and rear camera. This has been nonfunctional now since April so about eight months and they are saying they’re not releasing any new software updates at this time to fix it. I’ve taken it to the dealer and they also cannot fix until there’s a software update from RAM.
Incident date: Nov 21, 2025
The fuel injectors have repeatedly failed. I am on my third replacement
Incident date: Nov 21, 2025
https://static.nhtsa.gov/odi/rcl/2025/RCRIT-25V274-6343.pdf Safety Recall N252494001 L87 Engine Loss of Propulsion I am currently writing due to my vehicle falling under the guidelines of this recall but it is not listed in the recalls. I have been in contacts with GM directly as they say because it is not listed on NHTSA as a saftey recall they will not cover the cost. I am writing to try to ge... Read more
Incident date: Nov 21, 2025
Fuel sending unit in gas tank behind the drivers side is leaking gas making it impossible to park the car in the garage. There is a great possibility of fire due to this issue. No, I have not taken it to the dealer as of today but I am going to schedule it. No. No.
Incident date: Dec 11, 2025
While Full Self-Driving (Supervised) was fully engaged (blue steering wheel icon active), the vehicle approached an uncontrolled intersection, selected the wrong path, hesitated severely (camera shaking violently), provided ZERO visual or audible warnings, and completely ignored driver's emergency brake input (pedal depressed >90% approximately 1.5 seconds before impact). The vehicle continued for... Read more
Incident date: Dec 8, 2025
I am having issues with my oil consumption and my car is going through a quart of oil every 1-1.5 weeks. There have been similar recalls on the 2019 Kona’s which have the same 1.6L 4-cylinder engine. My car is currently a little over 126,000 miles
Incident date: Dec 8, 2025
The second cylinder is not firing. The car stalled when on highway.
Incident date: Nov 10, 2023
The contact owns a 2023 Toyota Rav4 Prime. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable and intermittently turned on and off. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The contact was informed that the failure could not be duplicated. The contact stated that the failure had recurred and that the inst... Read more
Incident date: Dec 8, 2025
The contact owns a 2014 Jeep Cherokee. The contact stated that the vehicle was repaired under Emissions Recall U90; however, the contact stated that while driving at various speeds or while accelerating from a stop, the vehicle violently downshifted. The vehicle was taken to a local dealer, where it was diagnosed, and determined that a software update was needed. The vehicle was not repaired and w... Read more
Incident date: Jun 5, 2024
I was getting ready to leave the grocery store and I crank up my car and I had a light come on stating that my car was overheating transmission turn off the car and as I tried to pull out of the parking lot, the car would barely accelerate it would barely go to mountain and it was stuttering up the heels I had to turn off the vehicle. Let it sit for five minutes to let it cool off and then I had t... Read more
Incident date: Dec 1, 2025
The contact owns a 2021 BMW X3. The contact received notifications of NHTSA Campaign Numbers: 24V534000 (STRUCTURE) and 25V636000 (ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue... Read more
Incident date: Dec 8, 2025
The wireless phone charger in my 2023 VW Tiguan does not function as intended and consistently fails to charge any phone, regardless of placement, brand, or case. The charging pad repeatedly disconnects, overheats the phone, or never initiates charging at all, making the feature completely unusable. This is a safety concern because it encourages drivers to handle their phones while driving after a... Read more
Incident date: Dec 8, 2025
ABS module failure, dealer has tried to reprogram computer but didn’t work. They also tried to send out to rebuild the ABS module and it couldn’t be rebuilt. Dodge has no part to replace as of yet because this part was made vin specific. Brake traction control, trailer brakes and cruise control do not work. I have had this issue over a year now.
Incident date: Dec 8, 2025
ABS module failure, dealer has tried to reprogram computer but didn’t work. They also tried to send out to rebuild the ABS module and it couldn’t be rebuilt. Dodge has no part to replace as of yet because this part was made vin specific. Brake traction control, trailer brakes and cruise control do not work. I have had this issue over a year now.
Incident date: Nov 5, 2025
I was driving on a 70mph hwy and traffic came to a full and sudden stop due to a car cutting across lanes a few cars ahead of me. There was no time for me to stop and I couldn’t see the traffic stopped. The car in front of me was able to stop without hitting anyone but I could not. Airbags did not deploy and this concerned me even though I was not injured.
Crash
Incident date: Dec 2, 2025
The antenna fin cover came off while driving down the road. I had been a possession of the car less than six weeks. I’ve contacted the dealership- it’s covered under warranty, but the part is backordered because it’s such an issue.
Incident date: Dec 2, 2025
I was driving on a four lane road, no car in front in my lane, only a car in the lane to the left and a car behind, when the forward collision warning came up and immediately activated the automatic emergency braking. There were no cars or objects in the road ahead that would have triggered the forward collision warning. Fortunately the car behind did not hit me despite the abrupt and unexpected ... Read more
Incident date: Dec 6, 2025
Electrical gremlins present at time of purchase (3/14/2025). Entered service and repair on 3/17/2025 and remained for 30-45 days. Upon coming to retrieve vehicle electrical malfunctions still present upon entering vehicle in the service bay, alerted advisor. Car was checked back into service immediately and remained for 60-90 days. Between March and December I have had continuous electrical gremli... Read more
Incident date: Dec 6, 2025
On November 8, 2025,at approximately 9:00 a.m. , I was driving on the freeway at approximately 60 to 65 mph. All of a sudden the steering wheel stiffened and locked up and car pulled to right, at same time the engine malfunction light flashed on. This lasted for a moment then steering felt normal and engine malfunction light went off. Car steered normal after that and I exited the freeway to my d... Read more
Incident date: Dec 5, 2025
Driver side sliding door will not open in freezing/cold temperatures. It tries to open, sometimes halfway and then closes. It also fails to latch sometimes when reclosing. This happened January 2025 and again December 2025. Dealer wants us to replace motor/cables and rear latch. Rear latch has been recalled on 2019 odysseys but they say our VIN is not included. This door has been problemat... Read more
Incident date: Dec 5, 2025
Power steering loss in dangerous weather conditions and almost lost control and I'm not going to feel safe until I find a way to get it repaired recall (15V064)
Incident date: Dec 5, 2025
Power steering loss in dangerous weather conditions and almost lost control and I'm not going to feel safe until I find a way to get it repaired recall (15V064)
Incident date: Dec 5, 2025
Power steering loss in dangerous weather conditions and almost lost control and I'm not going to feel safe until I find a way to get it repaired recall (15V064)
Incident date: Dec 5, 2025
Vehicle Purchased 05/27/2025 6/6/2025 - 9 days after purchasing the vehicle i was left stranded in the parking lot due to the battery issues. The vehicle showed a warning stating to "Service Charging System" and the entire system locked out and the vehicle was towed to to the dealer for evaluation and was there for over a week. When I received the car back they stated it was just the battery and ... Read more