Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Dec 19, 2025
One to two times per month upon starting my Cybertruck I receive multiple notifications for systems not working including "Driver Assistance - Automatic Emergency Braking is unavailable" and "Steering & Braking - Adaptive ride control degraded/Ride comfort may be reduced." These alerts cause the disablement of the regenerative braking, auto-hold (braking), emergency braking, adaptive ride control... Read more
Incident date: Jan 4, 2026
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 55 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the engine and the radiator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and suggested that the con... Read more
Incident date: Jan 2, 2026
Our 2020 Lincoln Nautilus with 60,000 miles will require replacement of the driver's door due to a crack in the door hinge area. This failure is similar to failures found in the Ford Edge and Lincoln Corsair of the same vintage. Online research proves this is a frequent failure due to inadequate door structural design in similar vehicles with as little as 30,000 miles usage. A 5 year old vehicle... Read more
Incident date: Dec 31, 2019
Car would randomly die while I was driving, causing my children and I to be in severe danger in the middle of a busy road multiple times
Incident date: Dec 10, 2025
The contact owns a 2026 Chevrolet Silverado 1500. The contact stated that while driving 20 MPH on a dirt road in Death Valley National Park for 30 miles, the passenger’s side front shock failed, then the driver’s side front shock and driver’s side rear shock failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who declined to repair the vehicle under t... Read more
Incident date: Dec 10, 2025
The contact owns a 2026 Chevrolet Silverado 1500. The contact stated that while driving 20 MPH on a dirt road in Death Valley National Park for 30 miles, the passenger’s side front shock failed, then the driver’s side front shock and driver’s side rear shock failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who declined to repair the vehicle under t... Read more
Incident date: Dec 10, 2025
Car software has multiple error notifications at once (Forward collision error, active lane assist error, traffic sign recognition error, emergency assist error, active cruise assist error, lane departure warning error, active front assist/distance, proactive occupant protection, high beam assistant) Error happens about once a week consistently, and disappears/reappears with no change in the car.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Jan 5, 2026
Incident date: Oct 25, 2025
If the car engine does not run for more than 4-5 days, the battery is drained completely dead and the car needs to be jump started to get the engine to run and have the alternator recharge the battery. Ongoing issue.
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Jan 5, 2026
Incident date: Oct 25, 2025
Out of no where - the speakers start blaring this loud scrambled sound. (Like a dead channel on TV.) Even when the radio is off. The speakers roar so load you can not concentrate to drive. No warning, just happens. I can go days/weeks without it happening, then boom - scare me so bad when it comes on out of no where. There is no rhyme or reason to when it will happen - could be driving slow or fas... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - UNKNOWN OR OTHER
Jan 4, 2026
Incident date: Dec 27, 2025
My backup camera is showing a no camera symbol. At first the camera was showing an image upside down. Then the image was blurry and flashing. Now it isn't showing anything. I have looked it up and my year of my vehicle falls within the same issue other were recalled for but my VIN does not show up in the list.
Incident date: Nov 4, 2025
On Christmas Day while driving on the highway, I noticed a ticking sound coming from the engine. Our 21 Yukon Denali just hit 85,000 miles. I first noticed the traction control light was became disabled and then the check engine light started flashing. The sound escalates when you step on the gas. It appears that the lifters and cams are damaged on the vehicle and had to be towed to a dealership ... Read more
Incident date: Nov 4, 2025
The car is experiencing jerks between gear shifts. Almost hit another car due to this car movement when it shifts between gears
Incident date: Dec 29, 2025
This is the date I first took the vehicle to a dealership. The Transmission has performed poorly and the wiper would not work at all and it was not a fuse problem. Transmission finally failed and had to be replaced (6/25) but car is in a dealership for the 3rd time for windshield wipers. They do not work so car is dangerous. You leave home with no rain and then there is rain and wipers sometimes w... Read more
Incident date: Jan 11, 2023
My vehicle was leaking fluid, so I took it in and discovered that my vehicle’s ABS module failed in what was described to me as an “unusual way” at both the initial garage where I took it and, later, to the dealership, which was the only place that could do the actual repair. Some research showed that the failure matched the way this component failed in Kia and Hyundais that were recalled ... Read more
Incident date: Jan 11, 2023
My vehicle was leaking fluid, so I took it in and discovered that my vehicle’s ABS module failed in what was described to me as an “unusual way” at both the initial garage where I took it and, later, to the dealership, which was the only place that could do the actual repair. Some research showed that the failure matched the way this component failed in Kia and Hyundais that were recalled ... Read more
Incident date: Dec 2, 2025
In bright sunlight or at certain sun angles, the central touchscreen in my 2026 Tesla Model Y becomes unreadable due to glare and washout. This screen is required for essential driving functions. Safety Concern: The touchscreen is used for selecting drive and reverse, viewing the rear camera, and accessing other safety-related controls. During glare conditions, I have difficulty seeing the screen... Read more
Incident date: Dec 31, 2025
Head gasket leaking, yes Causes engine to overheat. Radiator looses coolant and backs up into overflow. Makes heat and ac flow coolant fumes into vehicle. No longer clear air. Not yet. Still researching. Independent Mechanics shop. No There was no warning when the vehicle overheated
Incident date: Dec 31, 2025
New Audi Q7 only 1,392 miles driven, front brake failed, Audi NOT willing to remedy under warranty claiming unsubstantiated brakes overheated due to excessive braking ? Clearly manufacturer fault and serious safety hazard - no support from Audi Grapevine
Incident date: Dec 30, 2025
1 Brakes: The brakes seem to have excessive wear. The car was purchased new and started making loud squeaking noises after about 18k miles. The squeaking sometimes went away after regular maintenance, but usually reappeared withing a few hundred miles of driving. Two different BMW dealership service centers examined the car at different times and claimed the squeaking was a sensor, however there w... Read more
Incident date: Dec 30, 2025
I own a 2021 Jeep Wrangler 4xe – VIN: [XXX] . I previously brought the vehicle in for a recall related to the high-voltage battery. Months later, I received another safety notice instructing me not to charge the vehicle and to park it outdoors away from structures due to fire risk. This indicates the original recall service did not resolve the defect. My vehicle is currently unable to perform i... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Dec 30, 2025
Incident date: Dec 27, 2025
The contact stated that while walking across the street an autonomous vehicle drove through the cross walk nearly hitting the pedestrian in the cross walk. The speed of the vehicle at the time of the incident was undetermined. The year, make and model of the vehicle was unknown. A police report was taken at the scene. No further information was available.
Incident date: Dec 15, 2025
I am filing this complaint regarding serious and ongoing safety and quality issues with my 2025 Range Rover Evoque S. Since shortly after taking delivery, I have experienced persistent problems that have not been resolved despite multiple service visits over the past year. As a result, I have lost confidence in the safety and reliability of this vehicle. The issues include an overheating wireless... Read more
Incident date: Dec 16, 2025
Kia service dealer diagnosed high oil consumption on my car with heavy sounds. They recommend to replace whole engine but it's out of warranty. It has only 106k miles on it. I am afraid the car is posing safety issue as well and it has less miles on it. I filed complain with kia consumer corporate a case has been generated on their system [XXX] but no one had contacted me yet. INFORMATION RE... Read more
Incident date: Dec 16, 2025
Vehicle has no gears and will not move. Was able to pull into parking lot. Transmission has acted jerky and slipped gears since I bought it.
Incident date: Dec 15, 2025
Our front camera on windshield failed at 96k miles, causing all lights to come on the dash. This resulted in all safety features failed and even basic cruise control doesnt work. Lots of Honda owners have same issues and the result is that it is a failed front camera which could cost around 2k to replace. There is no other way around it. It is found out that the camera could over heat leading to ... Read more
Incident date: Dec 27, 2025
I’ve had my 2017 armada since 2018 and have had issues from the beginning. My GPS antenna has never worked and I assumed it was just a settings issue but after many attempts at resetting them and even purchasing the updated maps CD from the Nissan website it never fixed the issue. When I am driving you can feel the car jerk and slip. We have replaced the battery maybe 3 times in the last year. W... Read more
Incident date: Dec 25, 2025
The CVT transmission started to fail. 1 day it started jerking some. 2 or 3 times. The next time was more jerking and harder. The last day the jerking was longer in length of time. Then the transmission became a little louder. The jerking was constant with acceleration. We made it home and parked the car. I did not see a code, the engine light only came on after three condition became questiona... Read more
Incident date: Dec 25, 2025
The rear door releases contain no easily accessible mechanical back up for releasing the door. In an emergency during a loss of power rear passengers would either have to know how to access the hidden door releases cable or would be trapped.
Incident date: Dec 25, 2025
The brakes are loud, grinding, and sounds like water sloshing around. Upon research, VW knows this issues since their 22 model and has yet to address it but rather keeps using bad material brakes. The braking results in shaking when breaking especially in the colder months. This is not safe and on a brand new car, should not be happening. The dealerships acknowledged that this is a known issue wit... Read more
Incident date: Dec 25, 2025
Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in mazda cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified.There were no warning lights, sounds or sympt... Read more
Incident date: Dec 25, 2025
Speed control on steering wheel not responding all the time. When car is on cruise control speed instead or decrease control not responding all the time. I was almost going to hit the vehicle on high way i decreased the speed according to front of my car but controller not responding speed didn't decreased I suddenly realized that slammed on break. Nothing was happened i already sent email to hyun... Read more
Incident date: Dec 23, 2025
On this day, I financed the vehicle and was promised that it was safe to be on the road. This is the second vehicle. He’s done this to me with. He gets these vehicles and just put stickers in the windows and then people break down or their lives are in jeopardy so I left there After I purchased the truck the following day I was driving and I noticed a bunch of defects which included a death wobb... Read more
Incident date: Dec 23, 2025
Steering wheel sticking at a higher speed (above 60 mile per hrs) causing the vehicle to over correct when turning to the right very dangerous, almost caused me to lose control of the vehicle several times
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Dec 23, 2025
Incident date: Dec 23, 2025
BOTH DASHBOARD SCREENS WENT DARK AND REMAINED SO THROUGH 5 CYCLES OF STARTING THE CAR. HAD NO OPERATING INFORMATION WHATSOEVER. TOLD BY DEALER THAT MANY 2025 GLC-300'S ARE EXPERIENCING THE SAME PROBLEM.
Incident date: Dec 23, 2025
Manual Park--release cable escaped its locking position, locking front wheel brakes ON. The locked brakes resulted in the car being dragged until we noticed the problem and exited the motor home to reinstate the cable into its locking position (to re-seat the metal bead in the pocket, locking it in the override position). Dragging the locked wheels creates a fire and traffic hazard with large ... Read more
Incident date: Dec 6, 2025
My windshield wipers were working on Dec 19th as we drove to the store. When we came back out the wipers or sprayer no longer worked. This caused extreme low visibility while driving on the street. Being an all electric vehicle I figured maybe it was a system malfunction. So I turned the car off to restart and still no fix. After doing some research and checking ford website I found an open recall... Read more
Incident date: Dec 22, 2025
My VIN was removed for the A Pillar recall. I received no notice as to why and my car was inspected a year ago. At that time the problem was not present. It is present now, but for some reason, my VIN has been removed. I would like to know under what conditions it was removed and by whom.
Incident date: Dec 22, 2025
For a few weeks prior to 12-21-2025, I've experienced minor Jeep "death wobble" (suspension issue) at highway speeds when encountering an irregularity (bump) in the road surface. On 12-21-2025, I experienced moderate Jeep "death wobble" at around 60 mph (several times). On a desert 2 lane highway, I was seriously in danger of running off the road to the right (crashing into rock faces bigger tha... Read more
Incident date: Dec 22, 2025
The contact owned a 2019 Buick Encore. The contact stated that while her daughter was driving at 35 MPH, another vehicle failed to yield at a left turn, driving northbound, and crashed into the contact's vehicle on the front driver's side. The air bags did not deploy upon impact. The contact's daughter and granddaughter were both injured and were later treated at the local hospital for soreness in... Read more
Crash
3 injured
Incident date: Dec 21, 2025
The Legacy (my third one) was about a month old and had about 30 miles on the odometer. I had no warning of any problem with the car. On or about 5:45 PM on Oct 22, 2025 I was driving my Subaru Legacy when the engine stalled. I was in the HOV lane of an interstate highway. Multiple times the starter failed to restart the engine. Traffic was blocked in my lane and diverting around me. It was dusk w... Read more
Incident date: Dec 19, 2025
Vehicle began not accelerating and then shut-off. Check engine light was not on, but it sputters. I put it in the shop and was told it's the engine and needs replacing.
Incident date: Nov 25, 2025
Dear Sir or Madam, I am writing to formally file a safety complaint regarding unresolved factory recalls on my Jeep vehicle, for which I have already received official recall notifications from the manufacturer. Upon receiving the recall notices, I promptly contacted and visited an authorized Jeep service center to have the required repairs completed. However, I was informed that the necessary r... Read more
Incident date: Dec 19, 2025
Unknown, ESC , traction control, service brake. The truck stop and those 2 codes shows and is on but doesn’t it move
Incident date: Dec 19, 2025
I just got this used car in seemingly great shape, was told it was garage kept and well cared for. Dealer had oil changed before I drove it off the lot. I only had it about one month, had driven about 1,000 miles so far, I check the oil, and dipstick was nearly dry. I threw oil in it and took it for an oil change just in case. No oil leaks, etc. No indication, no oil light, nothing to alert me to ... Read more
Incident date: Sep 6, 2025
My car threw on the check engine light and a note flashed on the screen and car just slowed down immediately. I had to press on the brakes really hard to get it home and then the transmission wouldn’t go in reverse. I took it to the dealer and they couldn’t duplicate the problem but said the battery contacts weren’t tight.
Incident date: Sep 6, 2025
My car threw on the check engine light and a note flashed on the screen and car just slowed down immediately. I had to press on the brakes really hard to get it home and then the transmission wouldn’t go in reverse. I took it to the dealer and they couldn’t duplicate the problem but said the battery contacts weren’t tight.
Incident date: Sep 6, 2025
Check engine light was on after just sitting in the snow for two days. Dealer is saying that it is a fuel injector and something with the gas. I hope this fixes it.
Incident date: Dec 19, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving approximately 35 MPH, the vehicle lost automotive power with the check engine warning light illuminated and the message "Vehicle Might Lose Power" displayed. The vehicle remained at the residence, and the contact used a self-diagnostic tool to retrieve a fault code related to the coolant valve D. The contact determined ... Read more
Incident date: Aug 23, 2023
The kia since bought brand new would have alignment issues even after getting alignments every 3-4 months and the dealership claim that they don’t whats causing constant misalignment after seeing theres no signs of external damage. Due to the misalignment it wears down the tires and made one of my tires explode on the road. Also the door seal on the driver side gets a chunk ripped out from just ... Read more
Incident date: Sep 15, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, on several occasions, the vehicle unexpectedly accelerated without the accelerator pedal being depressed. There were no warning lights illuminated. The contact stated that while the vehicle was parked and running, there was an abnormal sound coming from the vehicle. The contact received notifi... Read more