Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jan 19, 2026
Toyota has a manufacturing defect going on with their v6 in Gen 3Tacoma's. I have a 2020 Limited with 48,200 miles that needs a new cylinder head. It threw a check engine light on me, and luckily enough I took it to the dealership within about 30 miles, otherwise my engine could have exploded. I have videos from the dealership inspection that I cannot attach here. I have since found via the error ... Read more
Incident date: Jan 19, 2026
Toyota has a manufacturing defect going on with their v6 in Gen 3Tacoma's. I have a 2020 Limited with 48,200 miles that needs a new cylinder head. It threw a check engine light on me, and luckily enough I took it to the dealership within about 30 miles, otherwise my engine could have exploded. I have videos from the dealership inspection that I cannot attach here. I have since found via the error ... Read more
Incident date: Nov 7, 2025
This complaint concerns a 2016 Nissan Rogue purchased from a used-vehicle dealership and involves safety-related defects present at or shortly after sale, raising concerns regarding inspection adequacy, disclosure accuracy, and systemic sales practices. Within days of purchase, the vehicle exhibited active water intrusion through the moonroof, interior ceiling stains, mold spotting, and moisture ... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ELECTRICAL SYSTEM
Jan 21, 2026
Incident date: Jan 20, 2026
Blower motor stops working for a bit with no ac or heat
Incident date: Oct 10, 2025
Warning light came on that said "Service 4WD System" at approximately 86,969 miles on a 2020 Jeep Cherokee Trailhawk. Took to dealer and was advised that PTU (power transfer unit) must be replaced at a cost of $3,945.19. Was also advised that DTCM "transfer case control module must be replaced at a cost of $776.95. Total cost to resolve "Service 4WD System" problem as quoted is $4,722.14. It has b... Read more
Incident date: Jan 12, 2026
I was on the highway when the passenger side Exterior A-Pillar Applique Trim had detached from the SUV. There was a car behind me, not close at all, and the thing almost hit that car. No one got hurt but the driver and myself both were visibly upset. No police or emergency services were needed. As stated in my previous complaint, I have horrible anxiety issues. When that happened, I had an anx... Read more
Incident date: Jan 12, 2026
While accelerating on the highway the truck started to vibrate along with a loud tick, CEL came on for misfire and traction control, hard shifting to where I could park at a safe area to wait for a tow. Kids in the car with me 90 plus degree day on the side of the highway.
Incident date: Jan 12, 2026
Truck started to vibrate and loud tick sound, CEL for misfire and traction control. Hard shifting until I could pull to a safe area to call for a tow. Around 76k miles on the truck when it happened.
Incident date: Dec 16, 2025
2023 Escalade, the dealer did the oil change recall to put the thicker oil and oil filter in it a few months ago after the motor was ticking. They had to get recall approved by GM, due to it not showing up under my VIN for the recall. They approved it and on Friday 1/16 driving on a 55mph 3 lane highway with my newborn baby the car just stopped driving and shut off with no warning and not enough t... Read more
Incident date: Aug 9, 2023
While driving my Yukon it felt like there was an issue while it was trying to shift gears. the vehicle would sort of jerk while it was shifting. there also began to have a knocking sound as I drove. I had my children in the car, making this a more stressful situation. Having issues while driving on a highway with other vehicles driving at high speeds. Your vehicle having issues accelerating onto s... Read more
Incident date: Oct 15, 2025
tRACTION AND STABILITY CONTRAL LIGHTS (YELLOW) AND BRAKE FAILURE LIGHT (RED) CAME ON AND APP ON PHONE ALARMED TO INDICATE A FAILURE DEALER SAID THIS IS NORMAL IN SNOW. THIS ALSO OCCURED IN 2024 AND WAS NOT FIXED THEN
Incident date: Nov 5, 2025
While driving my 2022 Lexus GX460, I experienced a sudden and unexpected loss of braking capability while stopped. After bringing the vehicle to a complete stop, the brake pedal pressure gradually decreased while my foot remained firmly on the brake. As pressure lessened, I applied additional force, but the brake pedal continued to travel downward until it reached the floor. At that point, the veh... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Jan 18, 2026
Incident date: Jan 16, 2026
The powertrain transmission system, specifically the torque converter, failed on my 2021 Chevrolet Silverado at approximately 66,000 miles. The vehicle was taken to and inspected by a GM-authorized dealership, Pellegrino Chevrolet, on January 7, at which time the dealership diagnosed a failed torque converter and formally recommended a full transmission replacement due to the risk that metal debri... Read more
Incident date: Dec 30, 2025
Traction control didn’t work, and the large OEM seats did not hug my body as advertised, causing bodily injury when struck by another vehicle, “t-bone” on passenger side.
Crash
1 injured
Incident date: Jan 14, 2026
There’s a delay in throttle response. Especially when making a turn across traffic. Throttle would not respond for at least 1 to 2 seconds. Even at full throttle the truck did not respond while cars were coming towards me. This has happened to several tundra owners. Check Facebook tundra group and you’ll find others with same issue.
Incident date: Jan 14, 2026
There’s a delay in throttle response. Especially when making a turn across traffic. Throttle would not respond for at least 1 to 2 seconds. Even at full throttle the truck did not respond while cars were coming towards me. This has happened to several tundra owners. Check Facebook tundra group and you’ll find others with same issue.
Incident date: Jan 14, 2026
The passive door locks on the handles to the car do not work. The electronic sensor to unlock the car does not work due to misalignment of the pin that is supposed to press the key. This is a widely known issue on 2020-2021 Cadillac ct5 vehicles. This eventually results in total lockout of the vehicle. I currently have three doors that do not unlock. Please see a link to the issue I reported on C... Read more
Incident date: Dec 15, 2025
This is on a 2013 Ford Edge with Adaptive Cruise Control. The brakes failed and went completely to the floor, putting the driver/passengers at danger along with other vehicles in the vicinity. The ABS control module with HCU is the part that failed. Ford part # CT4Z-2C405-A. Per the dealership and per Ford, this part is now obsolete and unavailable, which means the vehicle is currently unsafe ... Read more
Incident date: Dec 23, 2025
Intermittent sticking sensation at 11 and 1 o’clock
Incident date: Oct 15, 2025
While driving at roadway speeds, the vehicle experienced a sudden loss of the instrument cluster and infotainment display, immediately followed by an engine shutdown. Steering and braking assistance were reduced during the event, requiring immediate driver intervention to safely maneuver the vehicle. The failure occurred without warning. No prior warning messages or indicators were visible before... Read more
Incident date: Jan 11, 2026
My wife was driving the vehicle on [XXX] between Leesburg and Purcellville Virginia when a catastrophic tire failure occurred. The right front tire tread totally separated from the sidewall while driving at approximately 60 miles per hour. She told me that she saw the tire pressure warning light illuminate just before the tire failure. She could feel the immediate effect resulting in strong vi... Read more
Incident date: May 1, 2025
Upon entering drivers side front door and closing door the rear hatchback window glass shattered falling inside and outside on driveway.
Incident date: May 1, 2025
While driving the vehicle I began to hear a ticking noise in the engine (lifter tick) and the check engine light came on. The vehicle began to lose power and started shaking. I stopped the vehicle and turned it off and restarted it and began to drive as I was not far from home. I found that the vehicle did not have full power and was not firing on all cylinders. After getting the vehicle home ... Read more
Incident date: Jan 8, 2026
5449 miles. Motor had a knock. Took to dealership and they replaced valve lifters
Incident date: Jan 1, 2023
I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After about 30 minute or more of driving slower and slower, able to initially go 30 mph, then it continued t... Read more
Incident date: Jan 1, 2023
The alternator pulley appears to be making contact with a harness rubbing through the insulation exposing the wire
Incident date: Jan 1, 2023
The contact owns a 2021 Chevrolet Malibu. The contact stated that the vehicle was taken to a dealer for a recall repair related to the fuel pump control module. After the repair was completed, the contact experienced a new failure. While attempting to turn off the vehicle, the vehicle became inoperable and could not be turned off. The message “Shift to Park” was displayed while the vehicle was... Read more
Incident date: Dec 22, 2025
Lifter failure. Camshaft damage and failure. Those were replaced. Within two weeks later: Complete engine failure. Seized while driving on interstate in traffic. Was stranded on Interstate near DFW airport. Required complete engine replacement. There was no warning before it seized.
Incident date: Dec 22, 2025
Coolant leak due to poorly made plastic part above the supercharger. High risk of fire and overheating due to land rover's poor design. OEM unwilling to help.
Incident date: Dec 29, 2025
Blown head gasket at around 91,500 miles even though car have been kept up with oil change around 5,000k mile. It is currently in the mechanic shop as of 1/12/2025 awaiting repairs (parts are being order as we speak). So, probably can't have it inspected if requested unless it is soon. The random/early head gasket getting blown with not such high miles would have been devasting if I was driving on... Read more
Incident date: Dec 29, 2025
Vehicle hybrid system shuts down vehicle at random times. “Service hybrid system” warning comes on, dealership will not fix or acknowledge the issue. The battery is at fire risk if I charge the vehicle. Car has shut down and died multiple times, and does not respond for up to 30 minutes. Car has shut down while driving, putting itself into limp mode, citing the hybrid system. There has been 10... Read more
Incident date: Dec 3, 2025
When trying to park/shut off, the vehicle gives ‘shift to park’ error message upon shifting to park and won’t shut off or when starting will give ‘shift to park’ error message and not start. This seems to be a common issue with this vehicle model…we could really use a recall
Incident date: Jan 9, 2026
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at 80 MPH, the front passenger’s side A-pillar trim had detached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount o... Read more
Incident date: Jan 10, 2026
While driving during colder weather the car will show HEV (hybrid system) warning and tell you to shut it off. I was in a construction zone with no where to pull over when the car died and lost all propulsion and brakes. This seems to be a common problem on KIA Optima hybrids from 2012-2015.
Incident date: Sep 7, 2025
The ac and or heat goes out and I have to press the fuse under the hood and it comes back on other Kia k5 owners have had the same problem was told to report here for recall so fuse box doesn’t get burned out.
Incident date: Dec 30, 2025
I was just driving my foot on the gas pedal got really hot like the heat kicked up and flames were coming out from infront and behind the firewall at this point i was on the highway doing. 70 pulled over and had to run i lost everything cash cards phone medication Licence and worst of all my car
Fire
Incident date: Dec 30, 2025
I had problems in gear shift the car when start moving it’s go very slow it’s need about 1 minute to change the shift. The Toyota dealership recommended me to change the transmission with the cost $11,000
Incident date: Feb 10, 2023
Driver Attention Warning (DAW), "Consider Taking A Break", is coming on randomly, sometimes multiple times within a short driving distance. Has become a DISTRACTION instead of a SAFETY FEATURE! Cannot turn off or even turn down the sound. Even on "low" sound, still loud enough to wake up a sleeping passenger! Taken back to Kia dealer 3 times. They will do nothing because as they say" technician ... Read more
Incident date: Dec 5, 2025
While driving my 2024 Kia Sportage Hybrid, the vehicle displayed the warning message “Check Hybrid System – Stop Safely.” Immediately after this message appeared, the vehicle lost propulsion and entered a reduced power/limp condition. This creates a dangerous situation because the vehicle can suddenly lose power while driving in traffic. The dealership informed me that this condition is rel... Read more
Incident date: Dec 5, 2025
Based on my best assessment, the issue appears to be related to the transmission pump. The vehicle experienced transmission malfunction consistent with a failing transmission pump. This vehicle has an active federal safety recall listed under its VIN; however, the local dealership in Puerto Rico refused to honor the recall and attempted to charge for the repair.
Incident date: Dec 5, 2025
The vehicle was running fine when it suddenly shut down while driving. It was started back up 3 times before it would not start again.it was towed. We were told the two batteries needed to be replaced so we had it towed to midas because they had recently changed the auxiliary battery so it was under warranty. They replaced they replaced thr batteries but when they went to started up, thr engine st... Read more
Incident date: Jan 4, 2026
I had an auto accident that totaled my vehicle (2013 Chevy Avalanche). It was t-boned by the other vehicle with significant damage from the front quarter panel to the rear quarter panel. All on the driver's side. NONE of the airbags deployed in my vehicle. The other vehicle that hit me had all of the air bags deployed. I had my passenger airbag replaced, based on a manufacturers recall, this pas... Read more
Crash
3 injured
Incident date: Jan 8, 2026
I am unsure as for what is wrong with my car the dealership keeps saying its running rich and there is a recall on several 2022 Kia Carnivals that say it could be a faulty fuel rail tube. They have also said my map sensor is failing. My check engine light appeared a few days ago and has since been cleared and hasn't came back on, however it is just a matter of time. My children ride in this car as... Read more
Incident date: Dec 1, 2025
The dashboard display screen that shows gas gauge, mileage, clock, MPH, and oil life glitches on and off, is at times completely blank, and sometimes shows gibberish or incorrect information. Sometimes it works, but over the past 2-3 years it happens progressively more. My vehicle is about 6 years old and the display now work correctly almost never. This is a safety issue because I now have no way... Read more
Incident date: Dec 23, 2025
On [XXX] driving to Denver the 52,000 mile yukon started making a clicking sound when accelerating on the interstate. Traction control light came on as well as the check engine light. Low power was noticed and we immediately pulled over as it sounded like it was going to blow up. Towed the vehicle 145 miles where we bought it and the shop confirmed the lifters and 5th cylinder are the issue and th... Read more
Incident date: Dec 23, 2025
CV joints making clicking noise when turning both sides.
Incident date: Dec 27, 2025
The contact owns a 2023 Ford Bronco. The contact stated while attempting to start the vehicle, there were several unknown warning lights illuminated. The contact exited the vehicle, raised the hood of the vehicle and became aware that rodents had chewed through the electrical wiring. The vehicle was not taken to the dealer or an independent mechanic to be inspected. The vehicle was not repaired. T... Read more
Incident date: Dec 27, 2025
Reference NHTSA Safety Recall 23V896. On our truck, the right rear axle hub bolt broke the last week of July 2025 (exact date unknown; bolt head caught behind hub cap). I made a an appointment with our local Ford service on August 4. To date (January 6, 2026 or 5 months), the repair has not been completed because the replacement parts are backordered nationwide. Per the recall notice, driving the ... Read more
Incident date: Dec 27, 2025
[XXX] has stearing gear needing to be replaced after <60K miles. is there a way to report that this may be design flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 6, 2026
Top of roof pops when you shut car door, Leaking either transmission fluid or oil, Left turn signal doesn't stay engaged when turning, Side mirror warning lights randomly go off when no car is around. Car is not shifting correctly when driving