Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Dec 13, 2024
While driving the vehicle warnings alerted me that the battery was low and to start the vehicle ( it was running as I was driving) then the alert changed to pull over when possible. At this time the power steering and power brakes started to fail by the time I pulled into a parking lot the vehicle completely died and I had to push it into a parking spot. I called Land Rover they towed it to a deal... Read more
Incident date: Dec 13, 2024
During a recent incident where a tire issue caused damage to the wiring harness for the parking brake, resulting in a Parking Brake Failure notification on the screen, the vehicle would not stop or turn off. The vehicle displayed N for neutral on the dash, but the vehicle would drive forward unless the brake was depressed. In addition, we were unable to place the vehicle in Park, which meant tha... Read more
Incident date: Feb 3, 2026
While crossing the road—right at the center—my Evolution brand low-speed vehicle, with less than eighty miles on the odometer and full battery charge, completely shut off. No warning lights, no alerts, no gradual slowdown. Screen went pitch black. The whole thing died. Before I could move or react, it restarted by itself. And since my foot was still on the accelerator, it shot forward—slamme... Read more
Crash
1 injured
Incident date: Feb 3, 2026
While crossing the road—right at the center—my Evolution brand low-speed vehicle, with less than eighty miles on the odometer and full battery charge, completely shut off. No warning lights, no alerts, no gradual slowdown. Screen went pitch black. The whole thing died. Before I could move or react, it restarted by itself. And since my foot was still on the accelerator, it shot forward—slamme... Read more
Crash
1 injured
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Feb 3, 2026
Incident date: Jan 7, 2026
I am having issues with the main window switch for the second time. 1 out of 3 windows goes down but not back up. Also I took it for a check up and found nothing but the engine is making a loud noise and shakes the car when in drive. I don’t feel safe driving this car sometimes.
Incident date: Feb 2, 2026
There was a vibration in the rear then the wheel flew across the 4 lane hwy. Wheel completely detached from the SUV.
Crash
Incident date: Apr 1, 2025
Engine Issues: A week ago, on two separate occasions, my Santa Fe cutoff while driving suddenly. A day later, I noticed a rhythmic knocking upon starting my vehicle. The knocking would increase during acceleration and decrease when I let off. I am only at 83,000 miles on this 2018 vehicle. I took the vehicle in for an oil change and they didn't notice anything off about the oil. Afterwards it slig... Read more
Incident date: Mar 1, 2025
The vehicle’s infotainment touchscreen intermittently malfunctions due to apparent LCD ghosting or phantom touch inputs. The system registers commands without driver interaction, resulting in unpredictable and uncontrollable behavior. The failure presents as: •Ghost touches and phantom screen inputs •Uncommanded radio, media, and menu changes •Audible warning or confirmation beeps without ... Read more
Incident date: Mar 1, 2025
I tried to drive my 2025 Hyundai Santa Fe Hybrid; the vehicle displayed a gear selection error message stating something like "gear already selected". The vehicle would not shift properly and would not power off or restart. I attempted multiple shutdown and restart attempts using the Start/Stop button with no success. The vehicle remained in this condition for about 30 minutes and would not all... Read more
Incident date: Nov 26, 2025
I was driving down HWY 79 in South Dakota. It was 3:00 pm on Saturday Jan. 31st. Out of know where, with not a single vehicle within eyesight, my sunroof exploded. It sounded like a gun shot went off right above my head, and there was glass flying everywhere. This 100% was not due to another vehicle throwing an object up in the air. There was not another vehicle anywhere. After researching this... Read more
Incident date: Nov 26, 2025
Vehicle will show lane keep assist system as active but provide no intervention and allow vehicle to travel into the next lane intermittently. System will also move itself to the next lane unexpectedly when near the lane markers of the original lane. Navigation system and radio will freeze, stop working all together, and at times fully reboot, randomly while in operation. While these issues are fr... Read more
Incident date: Jan 31, 2026
Engine shut off on the interstate with no warning. Would not re-start. Forced to cross lanes on traffic with no engine power or power steering. Dealer stated it was the "Fuel Pump Control Module." Stated it was a common issue with parts most likely in stock, but it would be at least 6 weeks before they could even look at the vehicle.
Incident date: Jan 15, 2026
Summary of the Safety Defect The passenger-side window of my 2024 Winnebago Era 70X fell out of the vehicle. The window detached from the frame and separated from the RV while the vehicle was stationary. This failure represents a serious safety hazard, as the window could have fallen out while driving, potentially causing injury to occupants, other motorists, or pedestrians. Winnebago has acknowl... Read more
Incident date: Jan 31, 2026
About 10 miles from home a warning saying to check the electrical system came on the dash and the car would not go faster than about 25 miles per hour. We had to limp back home, turning the car off every few miles as it would start aggressively beeping to turn off the car. After getting it towed to the dealership, it took them several weeks to determine it was the ICCU and fuse, and I did not tak... Read more
Incident date: Jan 29, 2026
I purchased the car on January 13 2026 the car was dellry to my house that night around 5:50 pm MT two days later my Control Unit (CU) went bad the car went back to the dealership with the first available appointment on the 20th I was told the CU needed to be replace. the car was ready for pick up on the 29th. I received the car at 5:40 pm MT on January 30th around 6:39am MT. I started the car and... Read more
Incident date: Sep 15, 2025
The oil in the car burns quickly. After driving 2000 miles, there is no oil left. I do not have any oil leaks anywhere. It’s just burning oil. This has been consistent since I’ve gotten the vehicle.
Incident date: Dec 31, 1969
Transmission torque converter shuddered and did not stop after service. Had to replace entire transmission for $5870.68 repair bill.
MAZDA
CX-90 PLUG-IN HYBRID
(2025) - ELECTRICAL SYSTEM
Jan 30, 2026
Incident date: Jan 2, 2026
The air conditioning system in my 2020 Honda Civic EX has a refrigerant leak at the evaporator assembly, causing very weak or almost no cooling even when set to the lowest temperature settings. This happens consistently, including in moderate to hot outside temperatures, making the cabin uncomfortably warm during drives as it could get pretty hot in inland southern California. The A/C evaporator a... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - ENGINE
Jan 30, 2026
Incident date: Jan 27, 2026
I would like to formally file a safety complaint regarding my Chevrolet vehicle and to express concern over Chevrolet’s handling of a known defect. On January 22, while driving to work in cold weather conditions, my vehicle experienced a sudden and dangerous malfunction. The engine unexpectedly revved to approximately 4,500 RPM, the check engine light illuminated, and the dashboard displayed an ... Read more
Incident date: Nov 17, 2025
When driving my vehicle would not go over 31 MPH. Had to turn the vehicle off then restart to get it to clear.
Incident date: Jan 29, 2026
We were driving our vehicle and suddenly the car shut down. It basically stopped running. Dash lights on, heater blower going etc but speed was dropping to 0 quickly. We were in a small town so we could pull over but had it been a highway it could have caused major issue pending what lane you were in. There was no warning, no sign like a check engine light nothing. I got out and checked the engine... Read more
Incident date: Jan 29, 2026
Im having the same issues as the current recall and have been having nonstop issues with my 2013 ford escape that dealerships/mechanics can't seem to figure out or won't figure out, but it says that mine isn't part of that recall, but I believe it should be. Now I have a newborn so these issues worry me even more.
Incident date: Jan 29, 2026
My 2025 Toyota Sienna Limited is subject to NHTSA Safety Recall25V668 (Toyota Recall No. 25TA12 (Interim Notice 25TB12)) regarding improperly welded second-row seat rails. The recall notice, which was mailed on 11/21/2025 and received by me the first week of December, 2025, states that these welds may fail in a high-speed collision, preventing the seats from restraining occupants and increasing th... Read more
Incident date: Jan 29, 2026
Rear windshield cracked
Incident date: Jan 29, 2026
The above vehicle was rented to my wife from Avis location at Bradley Airport in Connecticut from January 4th,we had it until January 12th before learning about the recall. Avis swapped the vehicle for use when learend about it, but have not refunded us for the days of diving with a recalled vehicle.
Incident date: Oct 30, 2025
I believe something is wrong with the electrical system tied into the infotainment system of the car, which displays the radio, heating, cooling, shows the rear camera controllers, as well as some fo the lighting in the sport L is not fully lit, for example where the shift gears is there a light that goes across the front, mines if red, only 1 side is actively turninig on, but the other side is of... Read more
Incident date: Dec 22, 2025
Had a light come on about the Electric power steering, Steering assist reduced see your dealer I know the hybrid had this problem but mine is just a gas model
Incident date: Jan 20, 2026
I am reporting a safety-related defect involving the Automatic Emergency Braking (AEB) system in my vehicle. The AEB system has repeatedly activated without any apparent reason, causing the vehicle to brake suddenly when there are no obstacles, vehicles, pedestrians, or road hazards present. These events have occurred under normal driving conditions. I have taken the vehicle to the dealership at... Read more
Incident date: Jan 27, 2026
The contact owns a 2026 Hyundai Tucson. The contact stated that while driving at various speeds, the contact became aware that the fuel economy was poor and failed to meet the standard. The contact stated that while tracking the fuel consumption, the contact discovered that the vehicle's fuel economy was 26 MPG instead of 36 MPG. The defect was brought to the attention of the dealer, and the vehic... Read more
Incident date: Oct 31, 2019
Vehicle: 2006 Jeep Liberty VIN: [XXX] Summary: The front lower ball joint on my 2006 Jeep Liberty failed while the vehicle was in normal use. This failure matches the defect described in NHTSA Recall 06V288000 (Chrysler F23), which involves corrosion and separation of the front lower ball joints. My VIN does not currently show this recall as open, but the failure occurred exactly as described in ... Read more
Incident date: Dec 17, 2025
I was driving my car, while at a stop light I noticed some smoke coming from under my hood. I thought it might have been the cold I turned off the main road onto my street and noticed the smoke increasing, I pulled over turned off my car opened the hood and a fire started at the back of my engine.
Fire
Incident date: Oct 16, 2024
On January 26, 2026, at approximately 6:50 AM, I experienced a serious safety-related malfunction in my 2023 Toyota Mirai while entering traffic on Inglewood Avenue in Lawndale, California. I was pulling out of a parking lot into active traffic at low speed. At the moment I was entering the roadway, the vehicle suddenly lost propulsion/power without warning. Simultaneously, the vehicle’s infota... Read more
Incident date: Jan 16, 2026
Due to cables being lined in soy in attracts rodents which cause damage to the car. Multiple electric malfunctions from power lift gate to automatic windows. It is a known issue and is very common.
Incident date: Jan 16, 2026
When it rains, back up camera footage becomes hazy, unclear, blurred, unreadable- cause rain water falls on to the rear camera. So backing up becomes very difficult and unsafe, when it rains. Can’t see clearly what’s behind of the car. This is a serious safety issue.
Incident date: Jun 1, 2025
I am reporting a serious nighttime visibility and driver-assistance safety issue with my 2025 Honda Passport. During evening driving, approximately 60% or more of the upper portion of the windshield appears blacked out or severely dimmed, significantly impairing forward visibility. This condition worsens on downhill grades, where an even greater portion of the windshield darkens. Visibility improv... Read more
Incident date: Feb 2, 2025
On at least 3 occasions the multimedia touch-screen display console has gone blank without warning lamps/messages. This causes a hazardous condition for 2 main reasons: 1. The GPS navigation system is not visible and one has to pull over in traffic, find a safe place to park, and then change to one’s cell phone system. 2. When this occurs, the reverse camera is no longer visible, thus increasing... Read more
Incident date: Oct 5, 2025
My back windshield shattered while driving at 25 miles an hour with no other cars around me. Sounded like a gunshot.
Incident date: Jan 22, 2026
This is a new vehicle with around 800 miles purchased in early December, 2025. I started the vehicle and let it warm up at least 10 minutes. I was able to drive to my destination around 5 miles from home. 20 minutes later when I planned to drive home, many dashboard lights came on with some flashing and one beeping. Vehicle started but was cold and limp. Would not accelerate beyond around 20 m... Read more
Incident date: Jan 22, 2026
This is a new vehicle with around 800 miles purchased in early December, 2025. I started the vehicle and let it warm up at least 10 minutes. I was able to drive to my destination around 5 miles from home. 20 minutes later when I planned to drive home, many dashboard lights came on with some flashing and one beeping. Vehicle started but was cold and limp. Would not accelerate beyond around 20 m... Read more
Incident date: Jan 23, 2026
I was in the parking lot of my local grocery store, and the truck all of a sudden gave me an indicator that there is a "park brake fault-service now." I was stranded and had to have someone pick me up for this, This is after hours so I cannot call the Ford dealership until the following day. I now see Ford issued a recall for this under 23S35. However, when I look up my VIN under Ford, that did n... Read more
Incident date: Jan 2, 2026
As I was driving under the freeway stopped preparing to make a u-turn my car put itself in neutral and I could not change gears. I had to turn the car on and off for it to get itself back into drive. Another time I was stopped at a light and it did the same thing. Some time went one and it happened again but this time I was reversing to park and again put itself into neural. This is a safety hazar... Read more
Incident date: Apr 8, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving approximately 70 MPH, the vehicle stalled with the main battery warning light and other unknown warning lights illuminated. That was the third time that the vehicle had stalled. The vehicle was coasted to the side of the road, and after approximately 45 minutes, the vehicle restarted. The vehicle restarted but vibrate... Read more
Incident date: Jan 14, 2026
After 68c recall vehicle on electric mode looses complete power “maximum throttle input”uphill for roughly 5-10 seconds until gas engine kicks in to support. On 2 drives after getting the vehicle back i almost got rear ended by an 18 wheeler both times
Incident date: Jan 14, 2026
After 68c recall vehicle on electric mode looses complete power “maximum throttle input”uphill for roughly 5-10 seconds until gas engine kicks in to support. On 2 drives after getting the vehicle back i almost got rear ended by an 18 wheeler both times
Incident date: Jan 14, 2026
After 68c recall vehicle on electric mode looses complete power “maximum throttle input”uphill for roughly 5-10 seconds until gas engine kicks in to support. On 2 drives after getting the vehicle back i almost got rear ended by an 18 wheeler both times
Incident date: Jan 17, 2026
This issue of the Starter not functioning properly was identified by the manufacturer and brought to my attention through their correspondence. Later confirmed on the NHSTA website. To date, no fix has been made available.
Incident date: Jan 17, 2026
On December 28, 2025, the vehicle displayed the dashboard warning "Check electric vehicle system." It was brought to the dealership and has been sitting there for 24 days so far due to a drained 12v battery and failed ICCU system. The dealers informs me that the ICCU is on a "national freeze, meaning that the part is on standby for further review by Hyundai engineers. The safety of everyone i... Read more
Incident date: Jan 17, 2026
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more