Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Feb 9, 2026
Airbag light is on , 2nd time my lower control arms are broken and I go through a battery every 2 years average
Incident date: Nov 20, 2025
At 120,000 miles the head gasket has started leaking into the cylinders. We are unsure if it is reparable or if I will require a new engine. This is a know problem with Pacificas and is an issue they should be fixing since the problem is on the engine part they installed.
Incident date: Feb 12, 2026
The contact owns a 2015 Kia Sorento. The contact stated that while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The vehicle was pulled over to the side of the road. The contact attempted to restart the vehicle, but the engine made abnormal knocking sounds. The vehicle was towed to the residence and failed to restart. A mobile technician diagnosed th... Read more
Incident date: Jan 28, 2026
The contact owns a 2022 Jeep Wagoneer. The contact stated that while her husband was driving at approximately 10 MPH, the vehicle stalled, and smoke was coming from under the hood. The contact stated that the smoke had also entered the passenger cabin. The contact stated that her husband had not mentioned whether any warnings had illuminated. The contact stated that when she arrived to pick him up... Read more
Fire
Incident date: Feb 11, 2026
Beginning in July–August 2025, my 2019 BMW X3 (VIN [XXX] ) began experiencing multiple safety‑critical system failures affecting federally regulated components. The rearview camera intermittently failed to activate and later stopped functioning entirely, resulting in loss of rear visibility required under FMVSS 111. The Emergency Call (eCall) system displayed repeated malfunction warnings, ind... Read more
Incident date: Feb 11, 2026
My 2026 GMC AT4 3.0L Duramax had a catastrophic engine failure on Sunday, February 8, 2026. It went into reduced acceleration and also fault code PO6DD. Thankfully I was not on a highway. The truck would not run over 45 MPH on flat ground, and then by the time I got it to a safe location 5 miles away it would not run over about 30MPH. This obviously resulted in the truck being towed to a dealershi... Read more
Incident date: Jan 30, 2026
Flashing all LPAS warnings. Also displaying 'brake system' on dashboard
Incident date: Feb 11, 2026
This is regarding a 2021 gle 350. The car was parked overnight and in the morning was unable to start or crank . I had to tow the vehicle to the service center that has maintained the car since purchased date and they told Me there’s a problem with the engine and I will need a new engine costing $28,000 dollars., the car has 42,000 miles and has an impeccable service history with Mercedes Benz. ... Read more
Incident date: Feb 11, 2026
The rear liftgate of the vehicle has a kick motion sensor. The liftgate kick sensor is poorly calibrated causing the liftgate to unintentionally open from distances up to 6 feet away from the vehicle as long as the vehicle is unlocked or the key is nearby. This is a serious safety concern being reported by hundreds of owners. Nissan dealerships currently do not report any company information to re... Read more
Incident date: Feb 9, 2026
While driving under normal conditions, a body panel detached from my vehicle and flew off without any collision, impact, or external cause. This was not an accident. The vehicle was being operated properly, and the failure occurred spontaneously, creating a significant safety risk to myself and other motorists. Since purchasing this vehicle less than one year ago, it has been subject to multiple ... Read more
Incident date: Feb 9, 2026
The center high mounted tail light (CHMTL) has failed. It makes it a little harder to see the vehicle is braking. The fuses are fine. It is a very common failure on Jeep Gladiators. Many times people don't know it has failed. There are no warning lamps or indicators to tell you it has failed.
Incident date: Feb 1, 2026
The contact owns a 2022 Ford F-350 SD. While driving at an undisclosed speed and hauling a trailer, there was a delay with the trailer brakes before the trailer brakes engaged, causing the braking distance to be extended. Occasionally, the trailer brakes failed to engage, causing the electric brakes to activate and stop the vehicle. The contact became aware of NHTSA Campaign Number: 25V132000 (Ele... Read more
Incident date: Apr 11, 2025
I have had a Supplement Restraint Problem light on since I bought they vehicle. It was on and off intermittently for the past year or so, however now it will not go off. Upon inspection the wiring is damaged and there is not cover to the ground according to the honda mechanic that looked at my vehicle. I have not had any service work done in the area where the SRS box is located and they did not ... Read more
Incident date: Feb 5, 2026
Excessive Engine Oil Consumption. Audi Corp is attempting to rebuild the engine vs replacement leading to increased customer risk and downtime. My SQ8 has been in the shop for 250 days due to serval rebuild attempts with the dealer requesting a new engine and Audi denying forcing the rebuild even after several failed attempts. Vehicle will abruptly apply full force braking- Without waring or oth... Read more
Incident date: Dec 26, 2025
My backup camera began malfunctioning in November 2025. Initially, the image became distorted, and shortly after, the screen went completely blank with a message instructing me to contact the dealership. I did so and was informed that my vehicle was not included in the recall and that I would be responsible for the repair costs out of pocket. I referenced the 15-year rearview camera extended warra... Read more
Incident date: Dec 18, 2025
I own a 2016 Acura ILX and recently discovered multiple federally mandated safety recalls affecting my vehicle, including a brake master cylinder recall, fuel pump recall, driveshaft separation recall, and Takata airbag recall. I have owned this vehicle for over seven years and was never notified by mail or otherwise at my correct address that these safety recalls existed. One recall is currently ... Read more
Incident date: Jan 16, 2026
Engine coolant intrusion- I don't feel safe driving this vehicle due to engine problems known to FORD even at/before time of sale. Possible fire hazard. Transmission- I don't feel safe driving this vehicle due to transmission problems known to FORD even at/before time of sale. Vehicle lurched around while backing from my garage. Electronic emergency brake- Occasionally sticks in lock on position... Read more
Incident date: Aug 18, 2025
Vehicle would randomly shift in an out of gear while driving.
Incident date: Nov 12, 2025
Car goes into limp mode or cuts power when trying to accelerate. Refuses to shift or will shift down and revs highers rpms then necessary, especially at any incline. Started around 70k miles and got worse when brought in for other recalls.
Incident date: Nov 12, 2025
Car goes into limp mode or cuts power when trying to accelerate. Refuses to shift or will shift down and revs highers rpms then necessary, especially at any incline. Started around 70k miles and got worse when brought in for other recalls.
Incident date: Nov 12, 2025
Car goes into limp mode or cuts power when trying to accelerate. Refuses to shift or will shift down and revs highers rpms then necessary, especially at any incline. Started around 70k miles and got worse when brought in for other recalls.
Incident date: Oct 1, 2025
While driving, my 2017 Ford F‑150 experienced a sudden loss of the Output Shaft Speed (OSS) sensor signal, causing the transmission to stay stuck in a higher gear and triggering the wrench light. The truck lost power and would not shift properly. A diagnostic scan showed two transmission codes: one for the OSS sensor and a second code indicating an intermittent electrical signal drop. I contac... Read more
Incident date: Jan 30, 2026
The second row seats where my children are seated are deemed unsafe and therefore unusable by Toyota. My vehicle has been out of service since October 17, 2025 due to a safety recall. The manufacturer has not provided a repair within a reasonable time. I have been placed in a rental vehicle that is not comparable, and the prolonged delay has caused ongoing financial harm. The manufacturer has ac... Read more
Incident date: Feb 1, 2026
While performing a factory recall on the RV, the mobile RV tech discovered underlying issues. He suggested that we get an in-depth evaluation. I contacted and dropped the RV at the shop for diagnosis. The shop discovered extensive frame damage (weld break) at the main beam connecting the pin box and also total frame break and separation on the upper deck floor support. There is substantial floor s... Read more
Incident date: Feb 1, 2026
The contact owns a 2016 Ford Taurus. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image was either distorted, upside down, or the image was frozen on the screen. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer w... Read more
Incident date: Feb 1, 2026
I heard a pop sound in the back seat while pulling into a parking spot and got a "stop Vehicle and Check Power Supply" and it going into limp mode. I was able to get it home and then towed to the local dealership. I was told it was a issue with the ICCU and that it, along with my 12V battery and ICCU fuse, needed to be replaced. They could not tell me why the ICCU failed. This was on 1/3/26 and as... Read more
Incident date: Feb 3, 2026
Stellantis has a recall for Loss of Crankshaft Position, Reference: 66A / NHTSA 23V-411. They did not include my truck in the recall but I have the exact same problem as verified by the dealer. The Recall Center will not answer the phone and reports errors when I call. The warranty center will not deal with this as it's a recall issue. The cost to repair all the parts is $8,745.75 without any c... Read more
Incident date: Feb 4, 2026
Unexpected down shift with acceleration usually between gear 3 and 4. Shifts hard like ive been hit. Very startling. Doesnt always happen. Usually on hotter days. No warning lamps. No crash occured. Had machanic diagnose and flush and conditioning treatment on the 6r80 transmission and also replaced internal transmission wiring harness that showed signs of over heating at 115k.
Incident date: Feb 4, 2026
I seen there were some issues going around with the 6r80 and wanted to voice my concerns as I am having this issue as well. Intermittently ive been having issues where ill be driving, could be doing 65 down the highway. The wrench light pops up for a second and my truck slams down into 2nd or 3rd gear and goes into limp mode. This could happen at any given time without warning. This just happened ... Read more
Incident date: Dec 26, 2025
Brakes have been really squeaky and seems like a common problem for other CX90 but no fix. Steering tends to feel “sticky” when doing certain turns and locks when you’re at the max radius and won’t return back
Incident date: Jan 28, 2026
when using lane following the system repeatedly warns you to pay attention, usually when in heavy traffic and after repeated warning shuts of the cruise and lane following system. when using the cruise control system the system will suggest you take a break. both problems appear to be associated with an in cabin camera. i have driven my vehicle almost 25,000 miles and taken two cross country tr... Read more
Incident date: Jan 28, 2026
when using lane following the system repeatedly warns you to pay attention, usually when in heavy traffic and after repeated warning shuts of the cruise and lane following system. when using the cruise control system the system will suggest you take a break. both problems appear to be associated with an in cabin camera. i have driven my vehicle almost 25,000 miles and taken two cross country tr... Read more
Incident date: Jan 28, 2026
The catillatic converter exploded as we started the vehicle .was a very loud explosion..no fire but lots of smoke.
2 injured
Incident date: Jan 26, 2026
The contact owned a 2011 Toyota Corolla. The contact stated that while he was driving at 40 MPH, another vehicle that was speeding caused a multiple vehicle collision. During the collision, the contact was in the middle lane when the speeding vehicle crashed into a vehicle in the left lane, and that vehicle merged violently into the middle lane, causing the contact to rear-end the vehicle in front... Read more
Crash
1 injured
Incident date: Feb 5, 2026
I took my 2019 Kia Sorento to Alan Jay Kia 0n 12/05/2025 because of the 2 slits on the top of the dashboard. I spoke to the Service Manager, and he sent the General Sales Manager out to take pictures of the dashboard. He stated that the slits are outlines of the air bag. I asked if it would be ok to drive since I was going out of town for a month and he said it was ok to drive. I also showed him a... Read more
Incident date: Feb 2, 2026
My wife drives this vehicle daily with our 3 children all of sudden these warning lights come up: Trailer stability assist problem Road departure mitigation system problem Power steering system problem Emission system problem Vehicle stability assist problem Hill start assist problem The last time this happen was 1/28/2026 Took it to the dealer 1/31/2026 showed the association the video... Read more
Incident date: Feb 5, 2026
I received a customer satisfaction notification from FCA US LLC stating they were recommending some improvements on my 2017 Fiat 500X equipped with a 2.4L engine. They had determined that some vehicles may have been consuming more oil than usual. We had noticed our car running low on oil between oil changes so we took it to our local Fiat dealer with the letter and they stated it wasn't coming up ... Read more
Incident date: Feb 5, 2026
Check engine light for code for P2007 for an intake manifold runner control valve failure resulting in loss of power. This is well known issue for this era of engines. The runner control valve rod breaks and can not be repaired. The entire intake manifold must be replaced at a cost over $2k.
Incident date: Jan 26, 2026
The 2018 Model X experienced a sudden and complete loss of power and became totally inaccessible. All doors and access points were inoperable and the vehicle could not be unlocked, disconnected, powered on, or placed into any service or tow mode. Emergency front-trunk release cables had to be used and external 12-volt power applied at the jump terminals to wake the vehicle. The inability to access... Read more
Incident date: Jan 26, 2026
"Vehicle exhibits a severe RPM flutter and rhythmic harmonic vibration at idle. These symptoms are consistent with manufacturing defects in the connecting rod and crankshaft currently under NHTSA RQ26001 and EA25-007 investigations for the GM 6.2L L87 engine. The defect presents a substantial risk of sudden engine seizure and loss of propulsion while driving. Vehicle is currently out of service at... Read more
Incident date: Jan 1, 2026
I received the "Propulsion Power is Reduced" Alert engine light while driving in "Normal" mode on the freeway at around 60mph with 8-9 miles of Battery capacity, it showed 0 miles of Battery forcing the Gas Engine on and the vehicle hesitated upon applying the accelerator for the remainder of the drive. My safety and that was others was at risk because the acceleration dropped quickly and I was on... Read more
Incident date: Feb 4, 2026
I received the "Propulsion Power is Reduced" Alert engine light while driving in "Normal" mode on the freeway at around 60mph with 8-9 miles of Battery capacity, it showed 0 miles of Battery forcing the Gas Engine on and the vehicle hesitated upon applying the accelerator for the remainder of the drive. My safety and that was others was at risk because the acceleration dropped quickly and I was on... Read more
Incident date: Nov 3, 2025
On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec — the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were ... Read more
Incident date: Jan 28, 2026
While driving, the vehicle will suddenly jerk taking control of the steering. As similar defect has been noted on other models. Took to the dealership and they said it is the automatic gear box.
Incident date: Jul 30, 2025
I am writing to formally file a complaint and request resolution regarding a serious safety issue involving my 2012 Ford Fusion SEL (VIN: [XXX] ). I have been a loyal Ford customer for over 20 years and have owned only Ford vehicles. Unfortunately, my recent experience with Ford Customer Care and my local dealership has been extremely disappointing and concerning. A few weeks ago, my 2012 Ford F... Read more
Incident date: Dec 13, 2025
The contact owns a 2025 Hyundai Ionic 5. The contact stated that shortly after purchasing the electric vehicle, while charging the battery there was a loud banging and the battery failed to charge. The vehicle was driven to the dealer, who diagnosed that the Integrated Charging Control Unit (ICCU) had failed and needed to be replaced. The ICCU was replaced, but the failure reoccurred. The vehicle ... Read more
Incident date: Jan 23, 2026
My car automatically braked almost causing the car behind me to rear end me for no reason.
Incident date: Dec 14, 2025
The car is a brand-new 2025 Ioniq 5 with only 2,949 miles. All of a sudden and without warning, it entered "limp mode" while driving and did not go past 25 miles per hour. I was close to home so luckily I was able to street park it safely. Called roadside assistance and the car completely powered off (died) in front of the tow truck. The dealership says it is an ICCU failure and need to be entirel... Read more
MAZDA
CX-90 PLUG-IN HYBRID
(2024) - POWER TRAIN
Feb 4, 2026
Incident date: Jan 20, 2025
On Sunday, February 1st 2026 during sub-freezing temperatures The vehicle's 8-speed automatic transmission (UA80) experienced a complete mechanical failure while driving. This resulted in a sudden and total loss of vehicle propulsion, requiring the car to be towed. Prior to the failure, the vehicle's AWD system indicator light was illuminated. The failure was diagnosed by Alexandria Toyota on Febr... Read more
Incident date: Dec 13, 2024
While driving the vehicle warnings alerted me that the battery was low and to start the vehicle ( it was running as I was driving) then the alert changed to pull over when possible. At this time the power steering and power brakes started to fail by the time I pulled into a parking lot the vehicle completely died and I had to push it into a parking spot. I called Land Rover they towed it to a deal... Read more