Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jul 10, 2017
TAKATA RECALL. DUE TO CONSTANT FLORIDIAN SUN EXPOSURE, THERE IS A FUEL LEAK FROM MY CAR. THE CAR WAS STATIONARY WHEN I FIRST NOTICED THE LEAK, PARKED IN A MALL PARKING LOT. ALSO, THE AIRBAG IS FAULTY AND DEFECTIVE.
Incident date: Jul 10, 2017
TAKATA RECALL. DUE TO CONSTANT FLORIDIAN SUN EXPOSURE, THERE IS A FUEL LEAK FROM MY CAR. THE CAR WAS STATIONARY WHEN I FIRST NOTICED THE LEAK, PARKED IN A MALL PARKING LOT. ALSO, THE AIRBAG IS FAULTY AND DEFECTIVE.
Incident date: Dec 9, 2015
MAZDA OVER TWO YEARS AGO PROMISED REPLACE THE DASHBOARDS ON IT MAZDA 6 MODELS IT HAS A STICKY SURFACE IT WHICH MAZDA EXPLAIN IN THE RECALL NOTICE IT IS NOW 2017 WHAT IS THE STATUS OF THE RECALL? MY INTERIOR IS RUIN DUE TO THE MATERIAL OF THE DASHBOARD
Incident date: Aug 31, 2016
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO TIM SHORT MAZDA (6015 INTERNATIONAL DR, CHATTANOOGA, TN 37421), BUT THE PARTS WERE NOT AVAILABLE F... Read more
Incident date: Jul 15, 2017
TL* THE CONTACT OWNED A 2013 MAZDA 3. WHILE DRIVING 55 MPH, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE NEXT BUSINESS DAY, THE INSURANCE COMPANY HAD THE VEHICLE TOWED TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. DUE TO THE VAL... Read more
Crash
Incident date: Mar 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JIM ELLIS MAZDA (LOCATED AT 1141 COBB PARKWAY SE, MARIETTA, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT A... Read more
Incident date: Aug 10, 2016
TAKATA RECALL - HOW LONG DOES MAZDA HAVE TO REPAIR THIS AS THEY KEEP SAYING THAT PARTS ARE NOT AVAILABLE? I LIVE IN FLORIDA WHERE HUMIDITY IS VERY HIGH. NOT BEING ABLE TO USE THE PASSENGER SEAT IS NOT IDEAL. WHAT RECALL DO I HAVE AND WHAT CAN I DO IF ITS NOT SAFE TO DRIVE THIS CAR? THERE IS ALSO ANOTHER RECALL FOR THE STEERING ON MY VEHICLE AND PARTS ARE NOT AVAILABLE PER THE MAZDA WEBSITE. WH... Read more
Incident date: Aug 10, 2016
TAKATA RECALL - HOW LONG DOES MAZDA HAVE TO REPAIR THIS AS THEY KEEP SAYING THAT PARTS ARE NOT AVAILABLE? I LIVE IN FLORIDA WHERE HUMIDITY IS VERY HIGH. NOT BEING ABLE TO USE THE PASSENGER SEAT IS NOT IDEAL. WHAT RECALL DO I HAVE AND WHAT CAN I DO IF ITS NOT SAFE TO DRIVE THIS CAR? THERE IS ALSO ANOTHER RECALL FOR THE STEERING ON MY VEHICLE AND PARTS ARE NOT AVAILABLE PER THE MAZDA WEBSITE. WH... Read more
Incident date: Aug 15, 2017
HAS TO DO WITH RECALL OF THEL LIFT GATE DAMPER RECALL 9916H. THE LIFT GATE DAMPERS WERE REPLACED BUT THE ANCHORS THEY ATTACH TO IN HATCH WERE NOT AND THEY ARE BADLY CORRODED. SAW THIS WHEN THE LIFT GATE STAYS WERE REPLACED. MAZDA SERVICE ADVISOR SAID NOT HIS PROBLEM.
Incident date: Aug 15, 2017
POWER STEERING GOES OUT UNEXPECTEDLY, MULTIPLE FIXES HAVE BEEN TRIED. EVERY FORUM OPTION RESEARCHED AND THE PROBLEM PERSISTS. THERE ARE HUNDREDS, LITERALLY HUNDREDS OF COMPLAINTS OF POWER STEERING GOING OUT FOR SIMILAR REASONS ON RX8CLUB.COM. THE POWER STEERING WILL BE WORKING ONE MOMENT, CUT OUT, THEN OVERSTEER CAUSING THE DRIVER TO QUICKLY MAKE UP FOR THE JERK. MAZDA PLEASE RECALL. ALL THE EVIDE... Read more
Incident date: Jun 5, 2017
THE SWING ARM THAT ATTACHES THE DRIVER'S SEAT TO THE LEFT-SIDE SEAT RUNNER UNEXPECTEDLY DETACHED. CLOSE INSPECTION REVEALED THAT THIS WAS CAUSED BY A WELD FAILURE / METAL FATIGUE AT THE POINT WHERE THE ARM WAS WELDED TO THE ROD THAT RUNS BELOW THE CUSHION. THE SEAT IS NOW UNSTABLE AND ROCKS IN AN ALARMING WAY, BOTH WHEN ACCELERATING AND DECELERATING. COPIED FROM AN EXISTING COMPLAINT FOR THE 2010 ... Read more
Incident date: Jul 29, 2016
TAKATA RECALL I RECEIVED A NOTICE IN THE MAIL FOR THE RECALL AND THAT THERE HASN'T BEEN A REPLACEMENT MADE BY THE MANUFACTURER. I HAVE ALSO BEEN NOTICED OF A RECALL ON THE PASSENGER DASH BOARD MELTING, DISINTEGRATING, ETC. AND THERE IS ALSO NOT A REPLACEMENT MADE EITHER. I CONTACTED THE MAZDA DEALERSHIP IN TRUSSCULLE, ALABAMA AND I WAS TOLD THAT I WOULD BE NOTIFIED WHEN THE REPLACEMENT DASH IS A... Read more
Incident date: Jul 29, 2016
TAKATA RECALL I RECEIVED A NOTICE IN THE MAIL FOR THE RECALL AND THAT THERE HASN'T BEEN A REPLACEMENT MADE BY THE MANUFACTURER. I HAVE ALSO BEEN NOTICED OF A RECALL ON THE PASSENGER DASH BOARD MELTING, DISINTEGRATING, ETC. AND THERE IS ALSO NOT A REPLACEMENT MADE EITHER. I CONTACTED THE MAZDA DEALERSHIP IN TRUSSCULLE, ALABAMA AND I WAS TOLD THAT I WOULD BE NOTIFIED WHEN THE REPLACEMENT DASH IS A... Read more
Incident date: Aug 14, 2017
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE REGARDING THEIR SUSPENSION. THE CONTACT CONTACTED THE ART HILL FORD/LINCOLN/ MAZDA, LOC... Read more
Incident date: Aug 14, 2017
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT STATED THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE ART HILL FORD/LINCOLN/ MAZDA, LOCATED AT: 901 WEST LINCOLN HIGHWAY MERYIVILLE IN 46410 DEALER WHERE IT WAS INFORMED THAT THE VIN WAS INCLUDED IN THE TAKATA RECALL. VIN TOOL SEARCH WAS UTILIZED HOWEVER THERE WAS NO AIR BAG RECALL ASSOCIATED WITH T... Read more
Incident date: Aug 7, 2017
I WAS DRIVING AROUND A TURN GOING APPROXIMATELY 25-30 MPH WHEN I LOST CONTROL OF THE CAR. IT IS BELIEVED THAT THE TIRE SUDDENLY LOST AIR PRESSURE AND RAN ME OFF THE ROAD. I WAS LEFT IN THE CREEK WITH MY TWO AND THREE YEAR OLD. TWO GUYS HELPED ME GET THE KIDS AND MYSELF OUT THE CAR SAFELY. MY CAR IS NOW TOTALED DUE TO THE FAILURE OF THE PASSENGER SIDE TIRE. TIRE SIZE WAS 205 55 16. THERE WAS NO PU... Read more
Crash
1 injured
Incident date: Jul 20, 2017
AN APPROXIMATELY 2 YEAR OLD OHTSU TIRE STARTED TO SEPARATE WHILE DRIVING AROUND 70 MILES AN HOUR.
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED OXMOOR MAZDA AT (502) 894-3425 (LOCATED AT 7913 SHELBYVILLE RD, LOUISVILLE, KY 40222) WHERE IT WAS CON... Read more
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2008 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED OXMOOR MAZDA AT (502) 894-3425 (LOCATED AT 7913 SHELBYVILLE RD, LOUISVILLE, KY 40222) WHERE IT WAS CON... Read more
Incident date: May 19, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ROGER BEASLY MAZDA DEALER (LOCATED AT 6825 BURNET RD, AUSTIN, TX) WAS CONTACTED AND CONFIRMED THAT THE PART... Read more
Incident date: Jul 26, 2017
THE REAR RIGHT WHEEL WELL IS COMPLETELY RUSTED OUT AND CRACKING. AS THE BODY SHOP OWNER EXPLAINED TO ME THAT THIS IS A HUGE PROBLEM WITH THE TRIBUTES. I THEN LOOKED ONLINE TO FIND MANY COMPLAINTS ABOUT THE SAME PROBLEM. THIS IS NOT SAFE TO DRIVE ON
Incident date: Feb 28, 2017
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED... Read more
Incident date: Jul 10, 2017
TL* THE CONTACT OWNS A 2010 MAZDA 3. THE CONTACT STATED THAT THE DASHBOARD WAS MELTED AND THERE WAS A GLARE ON THE WINDSHIELD WHILE DRIVING UNKNOWN SPEEDS. THE CONTACT CALLED A LOCAL DEALER (MAZDA OF KNOXVILLE LOCATED AT 8814 KINGSTON PIKE, KNOXVILLE TN 37923) AND WAS INFORMED THAT THE REMEDY PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ... Read more
Incident date: May 25, 2017
TRANSMISSION FAILURE. CAR IS PARKED, AND WON'T GO INTO GEAR. SEEMS TO BE A COMMON ISSUE FOR THIS MAKE AND MODEL CAR.
Incident date: Aug 11, 2016
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BURDICK MAZDA AT (315) 455-7051 LOCATED AT 5885 CIR DR E #350, CICERO, NY 13039 WHERE IT WAS CONFIRMED ... Read more
Incident date: Aug 14, 2017
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AN UNKNOWN LOCAL DEALER WHO INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS... Read more
Incident date: Aug 8, 2017
DURING HARD BREAKING (ABS ENGAGED) AT 30 MPH CITY TRAFFIC, FOLLOWED BY A FRONT END CRASH, BOTH SEAT BELT RETRACTORS FOR THE TWO FRONT SEAT PASSENGERS FAILED, FAILING TO KEEP THE PASSENGERS SECURED IN THEIR SEATS THE BELTS NEVER LOCKED AND COMPLETELY DESPOOLED. THE DRIVER WAS ABLE TO USE THE STEERING WHEEL TO REMAIN SEATED, HOWEVER THE PASSENGER'S HEAD IMPACTED AND SHATTERED THE WINDSHIELD. THE ... Read more
Crash
2 injured
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A RA... Read more
Incident date: Mar 1, 2017
MY COMPLAINT IS IDENTICAL TO COMPLAINT # 10913740. I SPECIAL ORDERED MY CX-5 & PICKED IT UP FEB 2017.DOES NOT SHIFT PROPERLY, REVS UP TO 6000 BEFORE ENGAGING, CAN'T ACCELERATE WHEN I NEED TO (LIKE MERGING ON FREEWAY OR CHANGING LANES). PLEASE SEE COMPLAINT # 10913740 BECAUSE HE DESCRIBES IT BETTER THAN I, A NON "CAR PERSON" CAN. I'VE PUT MY MY GAS FOOT TO THE FLOOR TRYING TO GAIN SOME SPEED SO ... Read more
Incident date: Mar 1, 2017
MY COMPLAINT IS IDENTICAL TO COMPLAINT # 10913740. I SPECIAL ORDERED MY CX-5 & PICKED IT UP FEB 2017.DOES NOT SHIFT PROPERLY, REVS UP TO 6000 BEFORE ENGAGING, CAN'T ACCELERATE WHEN I NEED TO (LIKE MERGING ON FREEWAY OR CHANGING LANES). PLEASE SEE COMPLAINT # 10913740 BECAUSE HE DESCRIBES IT BETTER THAN I, A NON "CAR PERSON" CAN. I'VE PUT MY MY GAS FOOT TO THE FLOOR TRYING TO GAIN SOME SPEED SO ... Read more
Incident date: Mar 1, 2017
MY COMPLAINT IS IDENTICAL TO COMPLAINT # 10913740. I SPECIAL ORDERED MY CX-5 & PICKED IT UP FEB 2017.DOES NOT SHIFT PROPERLY, REVS UP TO 6000 BEFORE ENGAGING, CAN'T ACCELERATE WHEN I NEED TO (LIKE MERGING ON FREEWAY OR CHANGING LANES). PLEASE SEE COMPLAINT # 10913740 BECAUSE HE DESCRIBES IT BETTER THAN I, A NON "CAR PERSON" CAN. I'VE PUT MY MY GAS FOOT TO THE FLOOR TRYING TO GAIN SOME SPEED SO ... Read more
Incident date: Jun 30, 2017
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT CALLED A LOCAL DEALER (MOFFITT MAZDA LOCATED AT 1960 OLD MINDEN RD BOSSIER CITY, LA 71111) AND WAS INFORMED THAT THE PARTS... Read more
Incident date: Aug 10, 2016
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MAZDA OF LAKE LANIER, 2355 BROWNS BRIDGE RD, GAINESVILLE, GA 30504, (770) 535-2200) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE M... Read more
Incident date: Apr 15, 2017
TL* THE CONTACT OWNS A 2004 MAZDA RX-8. WHILE THE VEHICLE WAS PARKED, THE CONTACT'S NEIGHBOR NOTICED A STRONG FUEL ODOR EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO LIBERTY MAZDA (91 W SERVICE RD, HARTFORD, CT 06120), BUT THE CONTACT WAS UNSURE OF THE DIAGNOSTIC RESULTS. THE DEALER STATED THAT THEY WOULD REPAIR THE VEHICLE, BUT WOULD CHARGE FOR LABOR BECAUSE THE REAR CROSS MEMBER WOULD NEED... Read more
Incident date: Aug 12, 2017
TAKATA RECALL IT SAY SR ON THE SEAT.... THIS IS WHAT HAPPENS, MY WIFE AND I WORK FOR A SATELLITE COMPANY AS INSTALLERS. SAT AT 4:30PM WE ARRIVE AT CUSTOMER HOUSE TO PERFORM THE INSTALLATION. .. TURN THE CAR OFF I TAKE THE KEYS AS NORMAL.GREET THE CUSTOMER AND DID A SITE SURVER 5 MIN.. PASS AND WE DECIDED TO GO BACK TO THE CAR TO DO PAPER WORK AND TURN AC ON.... WELL MY WIFE GOT ON TH ... Read more
1 injured
Incident date: Aug 12, 2017
TAKATA RECALL IT SAY SR ON THE SEAT.... THIS IS WHAT HAPPENS, MY WIFE AND I WORK FOR A SATELLITE COMPANY AS INSTALLERS. SAT AT 4:30PM WE ARRIVE AT CUSTOMER HOUSE TO PERFORM THE INSTALLATION. .. TURN THE CAR OFF I TAKE THE KEYS AS NORMAL.GREET THE CUSTOMER AND DID A SITE SURVER 5 MIN.. PASS AND WE DECIDED TO GO BACK TO THE CAR TO DO PAPER WORK AND TURN AC ON.... WELL MY WIFE GOT ON TH ... Read more
1 injured
Incident date: Aug 7, 2017
TAKATA RECALL I JUST WANT MY CAR TO BE INSPECTED AND MAKE SURE EVERYTHING IS OK, SOMETIMES THE BELT GETS STUCK
Incident date: Feb 7, 2017
MY CLUTCH BLEW ON 2/7/17 WHILE I WAS DRIVING ON A MULTILANE BUSY CITY STREET. ALL FUNCTION OF THE MANUAL TRANSMISSION CEASED AS I WAS DRIVING, AND I COASTED ACROSS A LANE AND TO THE SIDE OF THE ROAD. I AM THANKFUL THAT I DID NOT GET HURT. HOWEVER, I AM VERY CONCERNED THAT MY CAR, A 2011 MAZDA3, STOPPED WORKING WHILE I WAS DRIVING! THIS DIRECTLY PUT MY LIFE IN DANGER! I AM AWARE THAT MAZDA HAS... Read more
Incident date: Dec 1, 2016
TOLD BY DEALER THAT FRONT DISCS HAD EXCESSIVE CORROSION @ APPROX 15K AND TWO PLUS YEARS. CONTACTED MANUFACTURER WITH NO ASSISTANCE OFFERED.
Incident date: Mar 10, 2017
TAKATA RECALL RECEIVED A LETTER ON MARCH 2017 CALLED DEALER NUMBER OF TIMES THEY KEEP GIVING ME THE RUN A ROUND. AS TO WHEN THIS AIR BAG PROBLEM WILL BE TAKEN CARE OF??? I TAKE MY GRANDCHILDREN TO & FROM SCHOOL & AM CONCERNED APPRECIATE ANY HELP YOU CAN PROVIDE. R
Incident date: Mar 10, 2017
TAKATA RECALL RECEIVED A LETTER ON MARCH 2017 CALLED DEALER NUMBER OF TIMES THEY KEEP GIVING ME THE RUN A ROUND. AS TO WHEN THIS AIR BAG PROBLEM WILL BE TAKEN CARE OF??? I TAKE MY GRANDCHILDREN TO & FROM SCHOOL & AM CONCERNED APPRECIATE ANY HELP YOU CAN PROVIDE. R
Incident date: Aug 10, 2017
IN MOTION, PARKING AT MY HOA UNDERGROUND GARAGE. BACK WINDOW EXPLODED.
Incident date: Aug 11, 2017
WHILE DRIVING ON A CITY STREET, THE SPARE TIRE WHICH IS MOUNTED UNDER THE VEHICLE DETACHED AND FELL ONTO THE ROAD. INSPECTION OF THE SPARE TIRE UNDERCARRIAGE MOUNTING BRACKET SHOWED NO SIGNS OF DAMAGE; IT'S NOT CLEAR HOW THE TIRE BECAME DETACHED.
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2011 MAZDA MAZDA6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOU BACHRODT MAZDA DEALER (LOCATED AT 5400 SR 7, COCONUT CREEK, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NO... Read more
Incident date: Aug 6, 2017
TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING APPROXIMATELY 25 MPH, THE UNDERCARRIAGE ON THE PASSENGER SIDE OF THE VEHICLE FRACTURED DUE TO SEVERE RUST. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT DID NOT TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPR... Read more
Incident date: Jun 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V382000 (AIR BAGS) AND 16V354000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER WAS CONTACTED SEVERAL TIMES (COCHRAN MAZDA OF NORTH HILLS, 10885 PERRY HWY, WEXFORD, PA 15090 (724) 940-1000), BUT DID NOT GIVE A SPECIFIC D... Read more
Incident date: Dec 12, 2016
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V356000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER, MAZDA OF WESLEY CHAPEL IN WESLEY CHAPEL, FLORIDA, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT... Read more
Incident date: Feb 9, 2017
TL* THE CONTACT OWNS A 2010 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V082000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 951-643-5151 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER CO... Read more
Incident date: Aug 11, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V012000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MCCURLEY INTEGRITY MAZDA (1230 N AUTOPLEX WAY, PASCO, WA 99301 (509) 544-6230) AND WAS INFORMED THAT ... Read more