Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Sep 7, 2014
MY DASHBOARD HAS SEPERATED FROM MY CONTROL PANEL DUE TO HEAT IN FLORIDA EVEN THOUGH I USE SUN VISOR EACH DAY. ALSO I NOTICE THAT THE ELECTRONIS DOOR LOCKS FAIL TO WORK WHEN ATTEMPTING TO UNLOCK THE DOOR, AFTER TURNING THE KEU TO THE OPEN POSITION AND RETURNING THE KEY BACK TO THE START POSSITION THE CAR RE LOCKS ITSELF ABOUT 70% OF THE TIME
Incident date: Sep 7, 2014
MY DASHBOARD HAS SEPERATED FROM MY CONTROL PANEL DUE TO HEAT IN FLORIDA EVEN THOUGH I USE SUN VISOR EACH DAY. ALSO I NOTICE THAT THE ELECTRONIS DOOR LOCKS FAIL TO WORK WHEN ATTEMPTING TO UNLOCK THE DOOR, AFTER TURNING THE KEU TO THE OPEN POSITION AND RETURNING THE KEY BACK TO THE START POSSITION THE CAR RE LOCKS ITSELF ABOUT 70% OF THE TIME
Incident date: Jul 20, 2017
MY ELECTRONIC POWER STEERING HAS BEEN ACTING LIKE IT IS SHORTING OUT. IT STARTED OFF AS SOMETHING THAT FELT WEIRD BUT GOT PROGRESSIVELY WORSE. AS I WOULD TURN AROUND A CORNER THE STEERING WHEEL WOULD FEEL LIKE IT WAS BOUNCING BACK OR FIGHTING BACK, YOU COULD FORCE IT PAST THE JOLTING BUT IT WOULD MAKE CORNING VERY AWKWARD AND CONCERNING. AT FIRST IT WOULD HAPPEN MAYBE EVERY FEW TIMES I DROVE BUT I... Read more
Incident date: Aug 29, 2016
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V593000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WAYNE MAZDA OF WAYNE, NEW JERSEY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECAL... Read more
Incident date: Mar 14, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V457000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MAZDA OF ROSWELL (LOCATED AT 11185 ALPHARETTA HWY, ROSWELL, GA 30076) AND WAS INFORMED THAT TH... Read more
Incident date: Jul 4, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V429000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (TURNERSVILLE MAZDA, 3000 NJ-42, SICKLERVILLE, NJ, 08081) WAS CONTACTED AND CONFIRMED THAT THE PAR... Read more
Incident date: Dec 12, 2016
TAKATA RECALL. I RECEIVED MAZDA'S SAFETY RECALL NOTICE ON 12/12/2016. IN DECEMBER 2016, I TOOK THE RECALL LETTER TO MY LOCAL MAZDA DEALER IN BITBURG, GERMANY. AS OF AUGUST 31, 2017, MAZDA EUROPE IS STILL NOT ABLE TO RECEIVE PARTS TO REPAIR THE CAR. MY LOCAL MAZDA DEALERSHIP TOLD ME TO WAIT UNTIL I RECEIVED ANOTHER NOTICE AND THEN RETURN WITH THE CAR. I HAVE NOT RECEIVED A SECOND NOTICE AS OF A... Read more
Incident date: Mar 21, 2016
THE FRONT PASSENGER SIDE OF THE DASH BOARD IS SUNK IN NEXT TO THE AIR BAG .
Incident date: Aug 17, 2017
MAZDA ENGINE DEFECT I PURCHASED A 2015 MAZDA CX-5 USED TWO YEARS AGO. WHILE MY DAUGHTER WAS DRIVING TO WORK SHE NOTICED A LOUD TICKING NOISES FROM ENGINE. SHE SCHEDULED A SERVICE WITH MAZDA DEALERSHIP AND THEY STATED THAT THE PROBLEM IS WITHIN THE INTERNAL COMBUSTION AND THE ENGINE NEEDS TO BE TORN DOWN FOR COMPLETE DIAGNOSIS, HE FURTHER SUGGESTED THAT I REPLACE THE DEFECTIVE ENGINE WITH A MAZDA... Read more
Incident date: Aug 31, 2017
MAZDA CX-9 WHEN APPLYING THE BREAKS, PEDAL AT ONE POINT DURING BREAKING PROCESS BECOMES SPONGY, AS PEDAL RESISTANCE APPEARS TO RELEASE. WHEN FOOT PRESSURE IS REMOVED FROM BREAK PEDAL AND REAPPLIED, BREAK PEDAL PRESSURE IS VERY HARD TO PRESS AND BREAKING EFFICIENCY IS DIMINISHED CONSIDERABLY AS THOUGH BREAK BOOSTER HAS FAILED. BREAKING ISSUE APPEARS TO OCCUR PRIMARILY WHEN COMING TO A STOP AT RE... Read more
Incident date: Aug 31, 2017
DEFECTIVE TAILLIGHT ASSEMBLY. THEY ARE BOTH "MELTING" FROM THE INSIDE AND HAVE REPORTED TO THE DEALER AND WARRANTY CARRIERS TO NO AVAIL. THEY RESPONDED THAT I MUST HAVE CHANGED THE BULBS FOR AFTERMARKET ONES AND THAT COULD HAVE POSSIBLY OVERHEATED AND MELTED THE ASSEMBLY. I HAVE NOT CHANGED THE BULBS UNTIL TODAY (I BOUGHT THE CAR NEW FROM THE DEALER). 8 OUT OF 10 CX-7'S I SEE HAVE THE SAME ISSUE, ... Read more
Incident date: Aug 31, 2017
TAKATA RECALL IS THERE A RECALL ON MY VEHICLE. THE LOCAL DEALER SAID THERE IS NOT. DON'T KNOW HOW HE COULD KNOW THAT AS HE DID NOT ASK FOR THE VIN. SO FAR THERE HAVE NOT BEEN ANY AIRBAG PROBLEMS BUT I HAVE NOT HAD AN ACCIDENT. IF YOU CALL, YOU MUST INCLUDE *82 BEFORE THE PHONE NUMBER. IF YOU DON'T, MY PHONE MAY SAY THE PHONE IS DISCONNECTED. TOO MANY SALES CALLS.
Incident date: Aug 28, 2017
HEADLIGHTS FLICKER WHILE APPLYING BRAKES. PROBLEM OCCURS ONLY WHEN THE CAR IS IN MOTION. SOMETIMES CARS THINK I AM FLASHING MY LIGHTS AT THEM SO THEY WILL TURN THEIR BRIGHT LIGHTS ON. ONCE I ALMOST DROVE OFF THE SIDE OF A WINDING ROAD BECAUSE WHEN THE FLICKERING LIGHTS BOUNCED OFF OF THE GUARD RAIL REFLECTORS, IT WAS DISORIENTING
Incident date: Aug 28, 2017
HEADLIGHTS FLICKER WHILE APPLYING BRAKES. PROBLEM OCCURS ONLY WHEN THE CAR IS IN MOTION. SOMETIMES CARS THINK I AM FLASHING MY LIGHTS AT THEM SO THEY WILL TURN THEIR BRIGHT LIGHTS ON. ONCE I ALMOST DROVE OFF THE SIDE OF A WINDING ROAD BECAUSE WHEN THE FLICKERING LIGHTS BOUNCED OFF OF THE GUARD RAIL REFLECTORS, IT WAS DISORIENTING
Incident date: Aug 29, 2017
VEHICLE SKIDS DURING RAIN/SNOW CONDITION AS IF I WILL LOSE CONTROL OF CAR. BRAKES WERE CHECKED & CHANGED BUT THE PROBLEM STILL OCCURS. I EXPERIENCED ON SEVERAL DIFFERENT OCCASIONS OVER THE PAST YEARS. I CONTACTED MAZDA DEALER AND WAS TOLD I HAD TO WAIT TO HEAR FROM MANUFACTURE...STILL WAITING.
Incident date: Feb 1, 2017
PASSENGER SIDE WHEEL WELL INCLUDING STRUT FOR TOP OF SHOCK ABSORBER RUSTED CAUSING A DANGEROUS CONDITION. IN THE 10 YRS I OWNED THIS CAR, NO IMPENDING FAILURE OF THAT AREA WAS DETECTED IN ALL ANNUAL AND OTHER INSPECTIONS.WHILE DRIVING IN HEAVY TRUCK TRAFFIC ON I87 (PA) I HEARD A LOUD EXPLOSION, SMELLED BURNING RUBBER, AND TEMPORARILY LOST CONTROL OF MY VEHICLE. I MANEUVERED TO THE SIDE OF THE HIGH... Read more
Incident date: Aug 15, 2017
TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V457000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED... Read more
Incident date: Sep 7, 2016
TL* THE CONTACT OWNS A 2012 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BANKSTON FORD DEALER, LOCATED IN FT WORTH TX, WHERE IT WAS INFORMED THE RECALL REMEDY PART FOR THE... Read more
Incident date: Aug 30, 2017
WINDSHIELD DEVELOPED A CRACK WHILE SITTING IN GARAGE. CRACK SPREAD QUICKLY FROM TOP CENTER OF WINDSHIELD AND CRACK HOOKED BACK UP TOWARDS TOP APPROXIMATELY 12 INCHES LONG. WINDSHIELD WAS FINE THE DAY BEFORE . NO ROCKS OF ITEMS HIT WINDSHIELD.
Incident date: Apr 1, 2017
WINDSHIELD GOT THE L-SHAPED CRACK AT THE TOP. NO STONE CHIP, THE CRACK APPEARED WHILE THE CAR WAS STATIONARY, WE WATCHED IT HAPPENED FROM THE BENCH IN A PARK ACROSS.
Incident date: Aug 19, 2017
TL* THE CONTACT OWNS A 2016 MAZDA 3. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V393000 (PARKING BRAKE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN AUGUST OF 2017. THE DEALER (ROMANO MAZDA, 3120 ERIE BLVD E, SYRACUSE, NY, 132140) WAS CONTACTED AT 315-446-9666 AND ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS ATTEMPTED ... Read more
Incident date: Aug 30, 2014
REAR SEAT BELTS NOT SECURED. RUST AND CORROSION AT DOOR OPENINGS. REAR TRUNK LIFT - LOCAL DEALER NEVER HAS THE PART TO FIX IT AS REQUIRED IN RECALL.
Incident date: Aug 30, 2014
REAR SEAT BELTS NOT SECURED. RUST AND CORROSION AT DOOR OPENINGS. REAR TRUNK LIFT - LOCAL DEALER NEVER HAS THE PART TO FIX IT AS REQUIRED IN RECALL.
Incident date: Aug 30, 2014
REAR SEAT BELTS NOT SECURED. RUST AND CORROSION AT DOOR OPENINGS. REAR TRUNK LIFT - LOCAL DEALER NEVER HAS THE PART TO FIX IT AS REQUIRED IN RECALL.
Incident date: Aug 28, 2017
NHTSA RECALL #16V-593 - THIS RECALL INDICATES THAT THERE IS THE RISK OF SIGNIFICANT LOSS OF STEERING CONTROL INCREASING THE RISK OF A CRASH. THIS RECALL IS TAKING AN INORDINATE AMOUNT OF TIME, AND I THINK THAT IT IS IMPERATIVE THAT THIS BE EXPEDITED IN ORDER TO REPLACE THE PART BEFORE IT BECOMES A MORE SEVERE ISSUE WHICH COULD INCLUDE LITIGATION. THE STEERING CONTROL IS A VITAL PART OF THE OPER... Read more
Incident date: Aug 28, 2017
NHTSA RECALL #16V-593 - THIS RECALL INDICATES THAT THERE IS THE RISK OF SIGNIFICANT LOSS OF STEERING CONTROL INCREASING THE RISK OF A CRASH. THIS RECALL IS TAKING AN INORDINATE AMOUNT OF TIME, AND I THINK THAT IT IS IMPERATIVE THAT THIS BE EXPEDITED IN ORDER TO REPLACE THE PART BEFORE IT BECOMES A MORE SEVERE ISSUE WHICH COULD INCLUDE LITIGATION. THE STEERING CONTROL IS A VITAL PART OF THE OPER... Read more
Incident date: Jul 18, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V457000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MAZDA SOUTH (LOCATED AT 4506 S INTERSTATE 35, AUSTIN, TX) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT A... Read more
Incident date: Jul 26, 2017
TL* THE CONTACT OWNS A 2015 MAZDA 3. WHILE DRIVING 15 MPH, THE VEHICLE FELT AS IF IT WERE DRAGGING. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V393000 (SERVICE BRAKES). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE ... Read more
Incident date: Jan 1, 2016
MAZDA NEVER GOT BACK TO ME CONCERNING THE LOWER CONTROL ARM RECALL. IT'S BEEN OVER A YEAR AND CAN'T GET ANY ANSWER. CALLED MAZDA AT 702 784-1100 SEVERAL TIMES.DON'T REMEMBER WHEN INITIALLY CONTACTED.
Incident date: Aug 11, 2017
RIGHT (PASSENGER) REAR WHEEL WELL RUSTED OUT SO THAT SHOCK IS EXPOSED AND UNATTACHED. SUSPENSION AFFECTED TO THE EXTENT THAT CAR IS NOT SAFE TO DRIVE.
Incident date: Aug 11, 2017
RIGHT (PASSENGER) REAR WHEEL WELL RUSTED OUT SO THAT SHOCK IS EXPOSED AND UNATTACHED. SUSPENSION AFFECTED TO THE EXTENT THAT CAR IS NOT SAFE TO DRIVE.
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BILL ALEXANDER FLIGHTLINE MAZDA, LOCATED AT 1350 E 32 ND YUMA, AZ 85365) WHERE IT WAS ... Read more
Incident date: Jun 22, 2017
TL* THE CONTACT OWNS A 2014 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V393000 (PARKING BRAKE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BOMMARITO MAZDA WEST, LOCATED AT 15736 MANCHESTER RD, ELLISVILLE, MO 63011; (636) 391-0073) WAS CONTACTED AND... Read more
Incident date: Jul 23, 2017
THE SEAT BELT SYSTEM HAS FAILED. HAD TO UNPLUG BOTH DRIVER AND PASSENGER SEAT BELT MOTORS, BECAUSE THE SEATBELT LOCK WOULDN'T STOP TRYING TO MOVE WHILE IN DRIVE.
Incident date: Jan 1, 2017
I PARK CAR AND IT STILL MOVES A FEW INCHES FORWARD
Incident date: Jul 28, 2016
TAKATA RECALL WE LIVE IN SIMPSONVILLE SC WHICH HAS VERY HIGH HUMIDITY AND HIGH TEMPERATURES. WE HAVE ALREADY RECEIVED TWO RECALL NOTICES FROM MAZDA CONCERNING THE AIRBAG RECALL. WE BELIEVE THAT GETTING THE REPLACEMENT PARTS IS TAKING TOO LONG AND THAT WE SHOULD HAVE ALREADY HAD THE PARTS REPLACED. MAZDA IS CONTINUING TO BUILD NEW VEHICLES USING PARTS THAT ARE NOT FAULTY WHILE WE CONTINUE TO DRIVE... Read more
Incident date: Aug 26, 2017
THE HEADLIGHTS ON A NEWLY PURCHASED USED 2013 MAZDA 3 FLICKERING WHEN APPLYING THE BRAKES. THIS IS ESPECIALLY DANGEROUS WHILE DRIVING ON UNLIT STREETS AT NIGHT. TRYING TO DETERMINE IF THERE IS A COVERED MANUFACTURED ISSUE. THIS IS WHILE VEHICLE IS IN MOTION AND BEING DRIVEN.
Incident date: Jan 1, 2010
TAKATA RECALL OUR CAR WAS IN A COLLISION IN 2011 AND THE AIRBAGS DID NOT DEPLOY. WE WONDERED WHY AS WE WERE TRAVELING ABOUT 35-40 MPH ON A HIGHWAY
Crash
Incident date: Jun 26, 2017
"TAKATA RECALL" THE RED AIRBAG LIGHT NEAR THE MILEAGE HAS BEEN BLINKING FOR TWO MONTHS NOW. THE MAZDA DEALER MECHANICS CHECKED THE WIRING AND SAID THEY DON'T KNOW WHAT IS CAUSING IT TO DO THAT. ITS STARTS BLINKING AS SOON AS I TURN MY CAR ON. THE OTHER AIRBAG LIGHT NEAR THE DASHBOARD WITH THE CLOCK DISPLAY IS STILL ON AS USUAL, NOT BLINKING.
Incident date: Aug 1, 2017
TAKATA RECALL I RECEIVED A LAWSUIT CARD IN THE MAIL OF A DEFECTIVE AIR BAG.
Incident date: Aug 1, 2017
RECEIVED RECALL NOTICE FOR PASSENGER SIDE AIR BAD IN JULY 2016, AND HAVE MADE THREE ATTEMPTS TO HAVE THE REPAIR DONE, EACH TIME I HAVE BEEN TOLD THE PARTS ARE NOT AVAILABLE. IN AUGUST 2017, I RECEIVED ANOTHER RECALL NOTICE FOR THE "FINAL REPAIR USING A MODIFIED INFLATOR...". I AM DISAPPOINTED WITH THE RESPONSE I'VE RECEIVED AND WILL TRY AGAIN, HOWEVER I DON'T THINK A YEAR LONG WAIT FOR AN AIR BAG... Read more
Incident date: Aug 23, 2017
TAKATA RECALL - VEHICLE WAS PARKED/STATIONARY. THE DASHBOARD IS BREAKING APART WHERE THE PASSENGER SIDE AIR BAG IS. SEE ATTACHED PICTURE. THIS VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND I HAVE BEEN THE ONLY OWNER OF THE VEHICLE. I WILL BE CALLING THE DEALERSHIP TO GET THIS REPAIRED SINCE THIS IS A HUGE SAFETY ISSUE FOR THE OCCUPANTS (MY FAMILY) OF THE VEHICLE.
Incident date: Aug 25, 2017
TAKATA RECALL, ENTERING VIN IN THIS SITE DOES NOT RESULT IN A RECALL FOR AIR BAGS SHOWN. ENTERING ON THE MAZDA SITE INDICATES THERE IS A RECALL. HOWEVER IT ALSO SAYS SOLUTION IS NOT AVAILABLE. IT INDICATES VIA A MAP THAT I AM IN ZONE 2 (NORTH CAROLINA. HOWEVER THE VEHICLE IS EXTENSIVELY USED IN SOUTH CAROLINA WHICH IS IN ZONE 1...THE FIRST TO BE REPLACED.. I WOULD LIKE CONFIRMATION AND A PRO... Read more
Incident date: Aug 1, 2017
ENGINE LOSES COMBUSTION. INITIAL ONSET CAN HAPPEN AT ANY TIME, INCLUDING WHILE DRIVING. MAZDA REPLACED ENGINE 4 TIMES USING ORIGINAL STYLE ENGINE THAT LOSES COMBUSTION, AND EXTENDED WARRANTY TO 100,000 MILES. AT 100,000 MILES THE 5TH ENGINE WENT OUT AND MAZDA WOULD NOT REPLACE THE ENGINE. NOTE: MAZDA REPLACED THESE ENGINES WITH THE EXACT SAME ENGINE WITH THE EXACT SAME LOSS OF COMPRESSION ISSUE... Read more
Incident date: Apr 7, 2017
TL* THE CONTACT OWNS A 2011 MAZDA 3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V082000 (SEATS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WESTCOTT MAZDA (LOCATED AT 2800 NATIONAL CITY, NATIONAL CITY CA, 91950, TEL: (619)474-1591) WAS MADE AWARE OF THE ISSU... Read more
Incident date: Aug 8, 2017
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE ATTEMPTING TO MOVE THE VEHICLE, IT WOULD NOT GO FORWARD OR BACKWARDS. THE VEHICLE WAS TOWED TO SIEMANS FORD INC. (LOCATED AT 8961 RED ARROW HWY, BRIDGMAN, MI 49106, TEL: (888)501-0429) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LOWER CONTROL ARMS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE VEHICLE ... Read more
Incident date: Mar 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MAZDA 6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V457000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. UNIVERSITY MAZDA (LOCATED AT 5150 ELLISON ST NE, ALBUQUERQUE, NM) WAS CONTACTED AND CONFIRMED THAT THE PARTS WE... Read more
Incident date: Mar 1, 2017
TAKATA RECALL WHY DOES MAZDA SEND TAKATA AIRBAG RECALL/WARNING LETTERS AND THEN NOT MAKE GREATER EFFORTS TO OBTAIN AND SHIP PARTS?!?!?!?! IN RESPONSE TO A MAZDA AIRBAG RECALL NOTICE, ON 4/25/17 I MADE AN APPT. W/ MAZDA IN SANTA BARBARA, CA. WITH MY VIN HE ORDERED THE PARTS AND SCHEDULED A 5/15/17 APPT. NEVER HEARD BACK IF PARTS ARRIVED. EARLY AUG. 2017 CALLED NHTSA TO REPORT PROBLEM. IN MID ... Read more
Incident date: Aug 24, 2017
TAKATA RECALL - LIBERTY MAZDA IN WAKEFIELD MA - JUST RECENTLY PURCHASED A MAZDA CX7 AND KNEW THERE WAS A RECALL. SCHEDULED SERVICE AND FOR THE RECALL AND TOOK CAR IN JULY 19TH - WHEN PICKED UP THEY SAID THEY DIDN'T HAVE THE PART (SCHEDULED 1 1/2 WEEKS IN ADVANCE) AND WE HAD TO WAIT FOR THE RECALL LETTER. CALLED MAZDA DIRECTLY WHO TOLD US THEY ONLY NEEDED THE VIN. MAZDA CONTACTED LIBERTY AND SPOK... Read more
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN OCTOBER OF 2016. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.