Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: May 4, 2018
THE CLUTCH PEDAL BINDS UP,OR STICKS DURING RELEASING FROM THE FLOOR,WAS REPLACED BEFORE AND STILL HAS THE SAME ISSUE AND MY LOCAL MAZDA DEALERSHIP DOES NOT WANT TO HEAR THE COMPLAINT,NOW I WILL PAY OUT OF POCKET FOR THEIR REPEATED DEFECT!
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2000 MAZDA 626. WHEN THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE THE CABIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PERRY FORD, 440 HITCHCOCK WAY, SANTA BARBARA, CA 93105 (805) 682-2411), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED A... Read more
Incident date: Mar 1, 2013
TL* THE CONTACT OWNS A 2000 MAZDA 626. WHEN THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE THE CABIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PERRY FORD, 440 HITCHCOCK WAY, SANTA BARBARA, CA 93105 (805) 682-2411), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED A... Read more
Incident date: May 6, 2018
POSSIBLE DEFECTIVE SHIFTER SWITCH CAUSING IGNITION BUTTON TO NOT ALLOW VEHICLE TO SHUT DOWN COMPLETELY UNLESS YOU FIDGET THE SHIFTER BACK AND FORTH OR SHIFTING THROUGH ALL OF THE GEARS TO GET IT TO PROPERLY SHUT DOWN. THIS OCCURS RANDOMLY WHILE STATIONARY TRYING TO SHUT DOWN THE VEHICLE, DURING PARKING. HAS BEEN GOING ON FOR A FEW MONTHS AND IS GETTING WORSE, POSSIBLY NEAR COMPLETELY FAULTING OUT.
Incident date: May 4, 2018
WHEN I PLACE MY GEAR SHIFTER INTO THE PARK POSITION, THE ENGINE TURNS OFF, BUT RADIO REMAINS ON. I THEN HAVE TO TURN THE CAR BACK ON, JIGGLE THE GEAR SHIFTER AGAIN, THEN EVERYTHING WILL TURN OFF. BEFORE I REALIZED WHAT THE PROBLEM WAS, MY CAR BATTERY DIED SEVERAL TIMES, AND EVENTUALLY HAD TO REPLACE IT. IT IS OCCURRING MORE OFTEN AND I'M WORRIED THAT I WILL BE STRANDED SOMEWHERE AND NOT BE ABLE T... Read more
Incident date: May 3, 2018
THE SUBFRAME OF MY 2009 MAZDA6 COMPLETELY ROTTED OUT FROM THE INSIDE AND THE VEHICLE BROKE DOWN DURING NORMAL USE. ON WEDNESDAY, MAY 2ND, A MAZDA DEALERSHIP REPLACED MY ROTORS, PADS, AND NOTICED THE CAR WAS PULLING TO ONE SIDE SO THEY CORRECTED THE ALIGNMENT. DURING THIS TIME THEY IDENTIFIED A NORMAL LEVEL OF RUST ON THE SUBFRAME BUT WAS NOT CONCERNED BY ANY OTHER SIGNS OF FAILURE. LESS THAN 10... Read more
Crash
Incident date: May 3, 2018
THE SUBFRAME OF MY 2009 MAZDA6 COMPLETELY ROTTED OUT FROM THE INSIDE AND THE VEHICLE BROKE DOWN DURING NORMAL USE. ON WEDNESDAY, MAY 2ND, A MAZDA DEALERSHIP REPLACED MY ROTORS, PADS, AND NOTICED THE CAR WAS PULLING TO ONE SIDE SO THEY CORRECTED THE ALIGNMENT. DURING THIS TIME THEY IDENTIFIED A NORMAL LEVEL OF RUST ON THE SUBFRAME BUT WAS NOT CONCERNED BY ANY OTHER SIGNS OF FAILURE. LESS THAN 10... Read more
Crash
Incident date: Jan 2, 2016
TL* THE CONTACT OWNS A 2010 MAZDA 6. WHILE DRIVING VARIOUS SPEEDS, THE SUNGLASS HOLDER SUDDENLY FELL DOWN AND OBSTRUCTED THE CONTACT'S VIEW WHEN USING THE REARVIEW MIRROR. THE VEHICLE WAS TAKEN TO THE DEALER (BROWN MAZDA IN FAIRFAX, VA) WHERE IT WAS DIAGNOSED THAT THE SUNGLASS HOLDER WOULD NEED TO BE REPLACED. ALSO, WHEN REMOVING THE IGNITION KEY FROM THE IGNITION SWITCH, THE METAL SECTION OF THE ... Read more
Incident date: Jan 2, 2016
TL* THE CONTACT OWNS A 2010 MAZDA 6. WHILE DRIVING VARIOUS SPEEDS, THE SUNGLASS HOLDER SUDDENLY FELL DOWN AND OBSTRUCTED THE CONTACT'S VIEW WHEN USING THE REARVIEW MIRROR. THE VEHICLE WAS TAKEN TO THE DEALER (BROWN MAZDA IN FAIRFAX, VA) WHERE IT WAS DIAGNOSED THAT THE SUNGLASS HOLDER WOULD NEED TO BE REPLACED. ALSO, WHEN REMOVING THE IGNITION KEY FROM THE IGNITION SWITCH, THE METAL SECTION OF THE ... Read more
Incident date: May 3, 2018
MAKING A RIGHT TURN FROM A STOP ONTO A FREEWAY SIDE STREET. IT IS A 50 MPH ZONE. ABOUT HALFWAY THROUGH THE TURN ON LIGHT THROTTLE AT ABOUT 10 MPH, I GIVE IT THE GAS AND NOTHING HAPPENS. THE ENGINE IS STILL RUNNING BUT WILL NOT ACCELERATE. I LET OFF THE THROTTLE COMPLETELY THAN REAPPLY IT. NOW IT ACCELERATES. GAS TANK IS SLIGHTLY OVER 1/4 FULL. THIS HAS BEEN PREVIOUSLY REPORTED TO MAZDA AS IT ... Read more
Incident date: May 3, 2018
MAKING A RIGHT TURN FROM A STOP ONTO A FREEWAY SIDE STREET. IT IS A 50 MPH ZONE. ABOUT HALFWAY THROUGH THE TURN ON LIGHT THROTTLE AT ABOUT 10 MPH, I GIVE IT THE GAS AND NOTHING HAPPENS. THE ENGINE IS STILL RUNNING BUT WILL NOT ACCELERATE. I LET OFF THE THROTTLE COMPLETELY THAN REAPPLY IT. NOW IT ACCELERATES. GAS TANK IS SLIGHTLY OVER 1/4 FULL. THIS HAS BEEN PREVIOUSLY REPORTED TO MAZDA AS IT ... Read more
Incident date: May 2, 2018
CAR WILL NOT COMPLETELY SHUT OFF WHEN PUT IN PARK. THIS IS A PUSH TO START CAR AND THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS EVEN THOUGH THE CAR HAS NO OTHER ISSUES. I AM UNABLE TO LOCK CAR.
Incident date: May 1, 2018
VEHICLE'S ELECTRONICS WILL NOT SHUT OFF WHEN TRANSAXLE IS PLACED IN PARK. VEHICLE OFTEN REQUIRES THAT OPERATOR PUSH TRANSAXLE FAR TO THE LEFT AND THEN ATTEMPT TO SHUT OFF. SOMETIMES THIS WORKS. OTHER TIMES IT DOES NOT. IF NOT CAREFUL, BATTERY WILL DRAIN AND STRAND OPERATOR WHERE PARKED.
Incident date: May 2, 2018
WHEN DRIVING AT 35-50 MPH, MY 2016 MAZDA CX-9 PERIODICALLY BRAKES SUDDENLY WHILE DRIVING TO A SCRUBBING FORCEFUL STOP TOSSING THINGS OFF THE BACK SEAT, PLACING ME IN DANGER OF A REAR-END COLLISION. SOMETIMES A VERY QUICK BEEPING SOUND IS MADE, "B-R-A-K-E" APPEARS ON THE PANEL IN LARGE LETTERS --- THEN THE CAR AUTOMATICALLY COMES TO A SUDDEN STOP OR IT OCCURS WITH NO NOTICE. I HAVE TAKEN IT TO THE ... Read more
Incident date: May 2, 2018
WHEN DRIVING AT 35-50 MPH, MY 2016 MAZDA CX-9 PERIODICALLY BRAKES SUDDENLY WHILE DRIVING TO A SCRUBBING FORCEFUL STOP TOSSING THINGS OFF THE BACK SEAT, PLACING ME IN DANGER OF A REAR-END COLLISION. SOMETIMES A VERY QUICK BEEPING SOUND IS MADE, "B-R-A-K-E" APPEARS ON THE PANEL IN LARGE LETTERS --- THEN THE CAR AUTOMATICALLY COMES TO A SUDDEN STOP OR IT OCCURS WITH NO NOTICE. I HAVE TAKEN IT TO THE ... Read more
Incident date: May 2, 2018
WHEN THE CAR IS IN PARK POSITION AND I GO TO HIT THE POWER BUTTON TO TURN THE CAR OFF; I GET A MESSAGE THAT STATES I MUST PUT THE CAR IN PARK. THE ENGINE IS WILL TURN OFF BUT ALL ELECTRICAL FEATURES (RADIO, LIGHTS, ETC.) ARE STILL ON. IT WILL NOT ALLOW ME TO LOCK THE DOORS IN THIS STATE. THIS IS HAPPENING WHEN I ATTEMPT TO TURN OFF THE CAR.
Incident date: May 2, 2018
WHEN THE CAR IS IN PARK POSITION AND I GO TO HIT THE POWER BUTTON TO TURN THE CAR OFF; I GET A MESSAGE THAT STATES I MUST PUT THE CAR IN PARK. THE ENGINE IS WILL TURN OFF BUT ALL ELECTRICAL FEATURES (RADIO, LIGHTS, ETC.) ARE STILL ON. IT WILL NOT ALLOW ME TO LOCK THE DOORS IN THIS STATE. THIS IS HAPPENING WHEN I ATTEMPT TO TURN OFF THE CAR.
Incident date: Apr 2, 2018
LED DAYTIME RUNNING LIGHTS FLICKER DIMLY AND THEN DON'T WORK. CAN'T REPLACE THEM UNLESS YOU REPLACE THE ENTIRE LIGHTING ASSEMBLY.
Incident date: Apr 19, 2018
MAZDA3 SPORTS. 2016 CAR WOULD NOT START, CAR INFORTAINMENT FROZEN UP WOULD NOT WORK AT ALL. THEN THE NEXT DAY IT MAY MOST TIME. ENGINE EXHILARATED OUT OF CONTROL WHILE I WAS ALREADY BREAKING FOR A STOP LIGHT THE BRAKE WOULD NOT STOP THE CAR I TRY BUT MY VEHICLE ENDED UP GOING THROUGH A STOP LIGHT SO SCARY. I KEPT HEARING METAL SCRAPING SOUNDS STILL DO. WELL I HAVE BROUGHT IT INTO THE DEALER 3 ... Read more
Incident date: Feb 8, 2017
I HAD MANY RECALLS DONE LAST YEAR. NOW, TODAY, OLIVER AT MAZDA CORPORATE SAID THAT JOE MACHENS DEALERSHIPS AREN'T EQUIPPED TO HAVE DONE THE WORK PROPERLY. RECALLS: 16V793, 17V-354 & 355, FRONT END STEARING FROM INAPPROPRIATE CAULKING OF BALL JOINT , ENGINE REPLACED TWICE, OIL MIXING WITH COOLANT, AGAIN, AND NOW MY ALARM GOES OFF AS SOON AS I START IT. JOE MACHENS TOLD ME TO REMOVE THE BATTERY. A N... Read more
Incident date: Feb 8, 2017
I HAD MANY RECALLS DONE LAST YEAR. NOW, TODAY, OLIVER AT MAZDA CORPORATE SAID THAT JOE MACHENS DEALERSHIPS AREN'T EQUIPPED TO HAVE DONE THE WORK PROPERLY. RECALLS: 16V793, 17V-354 & 355, FRONT END STEARING FROM INAPPROPRIATE CAULKING OF BALL JOINT , ENGINE REPLACED TWICE, OIL MIXING WITH COOLANT, AGAIN, AND NOW MY ALARM GOES OFF AS SOON AS I START IT. JOE MACHENS TOLD ME TO REMOVE THE BATTERY. A N... Read more
Incident date: Feb 8, 2017
I HAD MANY RECALLS DONE LAST YEAR. NOW, TODAY, OLIVER AT MAZDA CORPORATE SAID THAT JOE MACHENS DEALERSHIPS AREN'T EQUIPPED TO HAVE DONE THE WORK PROPERLY. RECALLS: 16V793, 17V-354 & 355, FRONT END STEARING FROM INAPPROPRIATE CAULKING OF BALL JOINT , ENGINE REPLACED TWICE, OIL MIXING WITH COOLANT, AGAIN, AND NOW MY ALARM GOES OFF AS SOON AS I START IT. JOE MACHENS TOLD ME TO REMOVE THE BATTERY. A N... Read more
Incident date: Apr 27, 2018
I WAS DRIVING TO A MEDICAL APPT ON LOCAL ROADS WHEN I NOTICED A THUMPING SOUND FROM THE FRONT LEFT, AS IF THE TIRE WERE GOING FLAT. I STOPPED AND INSPECTED THE TIRE AND FOUND NO PROBLEMS, SO I CONTINUED ON TO THE APPT LESS THAN A MILE AWAY. LEAVING THE APPT I FELT THE CAR SUDDENLY PULLING SHARPLY TO THE RIGHT, AND THE DSC-OFF LIGHT CAME ON. TURNING RIGHT CAUSED A LOUD SQUEAKING NOISE. I DROVE IMME... Read more
Incident date: Apr 27, 2018
I WAS DRIVING TO A MEDICAL APPT ON LOCAL ROADS WHEN I NOTICED A THUMPING SOUND FROM THE FRONT LEFT, AS IF THE TIRE WERE GOING FLAT. I STOPPED AND INSPECTED THE TIRE AND FOUND NO PROBLEMS, SO I CONTINUED ON TO THE APPT LESS THAN A MILE AWAY. LEAVING THE APPT I FELT THE CAR SUDDENLY PULLING SHARPLY TO THE RIGHT, AND THE DSC-OFF LIGHT CAME ON. TURNING RIGHT CAUSED A LOUD SQUEAKING NOISE. I DROVE IMME... Read more
Incident date: Apr 25, 2018
SENSOR ISSUES. WE HAVE HAD NUMEROUS SENSOR ISSUES WITH THE CAR INCLUDING NOT BEING ABLE TO TURN OFF THE IGNITION WHEN IN PARK. MOST RECENT PROBLEM IS THE SENSOR DOES NOT SEE THAT THE CAR IS IN "P", SO IT WILL NOT ALLOW THE CAR TO BE TURNED OFF. VERY DANGEROUS! NUMEROUS COMPLAINTS TO DEALERSHIPS, BUT THEY WILL NOT PAY TO FIX PROBLEM. IT'S A VERY COMMON ISSUE WITH THESE VEHICLES, AND THIS IS ACKNOWL... Read more
Incident date: Apr 30, 2018
I PUSH THE BUTTON TO TURN THE CAR OFF. THE MOTOR TURNS OFF BUT THE ACCESSORIES STAY ON (RADIO, DASH LIGHTS, ETC.) TURN THE CAR BACK ON, MOVE THE SHIFT LEVER AND THEN TURN IT OFF AGAIN. SOMETIMES THIS WORKS, OTHER TIMES IT TAKES NUMEROUS TRIES BEFORE IT WILL ACTUALLY SHUT OFF. SOME PEOPLE HAVE GOTTEN OUT OF THEIR CAR WITHOUT REALIZING THIS HAPPENED AND CAME BACK TO A DEAD BATTERY. THIS COULD BE ... Read more
Incident date: Jun 19, 2017
THE DRIVER SIDE REARVIEW MIRROR VIBRATES VIOLENTLY AND BLURS VISIBILITY AT SPEEDS HIGHER THAN 50 MPH. A TSB HAS BEEN ISSUED FOR THIS ISSUE, BUT MAZDA REFUSES TO REPAIR IT FOR CERTIFIED PREOWNED VEHICLES EVEN THOUGH THIS IS A MANUFACTURING DEFECT AND IS VERY DISTRACTING DURING DRIVING ON THE HIGHWAY. I HAVE TO LOOK AT THE MIRROR FOR A LONGER TIME TO MAKE SURE THE ROAD IS CLEAR, WHICH IS A HIGHER RI... Read more
Incident date: Jun 19, 2017
THE DRIVER SIDE REARVIEW MIRROR VIBRATES VIOLENTLY AND BLURS VISIBILITY AT SPEEDS HIGHER THAN 50 MPH. A TSB HAS BEEN ISSUED FOR THIS ISSUE, BUT MAZDA REFUSES TO REPAIR IT FOR CERTIFIED PREOWNED VEHICLES EVEN THOUGH THIS IS A MANUFACTURING DEFECT AND IS VERY DISTRACTING DURING DRIVING ON THE HIGHWAY. I HAVE TO LOOK AT THE MIRROR FOR A LONGER TIME TO MAKE SURE THE ROAD IS CLEAR, WHICH IS A HIGHER RI... Read more
Incident date: Apr 28, 2018
HUNDREDS OF PEOPLE COMPLAIN ONLINE ABOUT THE SAME PROBLEM: THE CAR DOES NOT TURN OFF WHEN PUSHING 'START' BUTTON BEING ON 'PARKING'. THE ENGINE DOES TURN OFF, BUT ELECTRONICS STAYS ON AND THE CAR CAN'T BE LEFT OR LOCKED. ACCORDING TO ONLINE DISCUSSIONS, THIS IS ABOUT DEFECTIVE SENSOR, WHICH IS SUPPOSED TO RECOGNIZE THAT THE CAR IS ON 'PARKING', AND IT HAPPENS FOR DIFFERENT MAZDA MODELS STARTING FR... Read more
MAZDA
B-SERIES TRUCK
(2007) - AIR BAGS
Apr 28, 2018
Incident date: Aug 1, 2016
REC'D AIRBAG RECALL LETTER IN AUG 2016. TO DATE MAZDA HAS BEEN NOT BEEN HEPLFUL WITH REPLACEMENT OF THE AIRBAG.
Incident date: Jan 8, 2018
WHEN PUTTING THE VEHICLE IN PARK THE ENGINE WILL NOT CUT OFF AM BEING TOLD IT IS THE SHIFTER POSITION SWITCH THIS IS HAPPENING SEVERAL TIMES. WHEN ATTEMPTING TO SHUT OFF VEHICLE WHILE IN PARK. IT DOES NOT MATTER WHERE IT IS PARKED HAS BEEN HAPPENING FOR AT LEAST 3-4 MONTHS
MAZDA
CX-5
(2014) - POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
Apr 28, 2018
Incident date: Jan 8, 2018
WHEN PUTTING THE VEHICLE IN PARK THE ENGINE WILL NOT CUT OFF AM BEING TOLD IT IS THE SHIFTER POSITION SWITCH THIS IS HAPPENING SEVERAL TIMES. WHEN ATTEMPTING TO SHUT OFF VEHICLE WHILE IN PARK. IT DOES NOT MATTER WHERE IT IS PARKED HAS BEEN HAPPENING FOR AT LEAST 3-4 MONTHS
Incident date: Apr 20, 2018
TL* THE CONTACT OWNED A 2012 MAZDA 6. WHILE DRIVING APPROXIMATELY 30 MPH AND ATTEMPTING TO AVOID A COLLISION, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED AND TOWED TO AN UNDISCLOSED LOCATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER... Read more
Crash
2 injured
Incident date: Apr 24, 2018
WHILE DRIVING HOME FROM WORK TODAY, A LOUD NOISE SOUNDING LIKE A GUNSHOT CAME FROM INSIDE OF MY CAR AND CAUGHT ME OF GUARDING CAUSING ME TO SWERVE TO THE SIDE OF THE ROAD. AS I REGAIN CONTROL OF THE CAR, I SAW PIECES OF UNKNOWN DEBRIS SLIDE DOWN THE BACK OF MY REAR WINDOW. LUCKILY THERE WAS NO OTHER CARS AROUND ME. I CONTINUED HOME SINCE IT WAS ABOUT ANOTHER 2 MILE DOWN THE ROAD. AFTER ARRIVING H... Read more
MAZDA
B-SERIES TRUCK
(2007) - AIR BAGS
Apr 25, 2018
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V013000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. RON TONKIN MAZDA (750 SE 122ND AVE, PORTLAND, OR) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE ... Read more
Incident date: Apr 15, 2018
LATCH ON THE DRIVER-SIDE, REAR FOLDING SEAT WON'T ENGAGE. I FOLDED THE SEAT-BACK FORWARD TO CREATE MORE CARGO ROOM. AFTERWARD, WHEN I FOLDED IT UPRIGHT THE LATCH THAT IS SUPPOSED TO LOCK IT IN AN UPRIGHT POSITION WOULD NOT ENGAGE. I TRIED MANY TIMES TO HAVE IT LATCH AND LOCK, BUT IT WOULD NOT DO SO AND IT JUST FLOPPED FORWARD. I WENT ON-LINE AND FOUND THAT OTHER CX-5 OWNERS HAVE HAD THE SAME ... Read more
Incident date: Apr 24, 2017
DRIVING DOWN THE HIGHWAY AND HEARD A LOUD BOOM SOUND. NEXT THING I KNOW, PIECES OF THE SUNROOF START FLYING OFF THE CAR. NOTHING WAS AROUND THE CAR AND NOTHING HIT THE CAR. THE ONLY DAMAGE WAS TO THE SUNROOF GLASS AND THE GLASS WAS BUBBLED OUT, NOT IN LIKE YOU WOULD EXPECT IF SOMETHING HIT IT.
Incident date: Dec 16, 2014
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE HESITATED, ACCELERATED AT A RAPID PACE, AND THEN DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,940.
Incident date: Feb 20, 2018
MY CAR HAS HYDROPLANED TWICE IN THE PAST SIX MONTHS. THE FIRST TIME, I WAS COMING AROUND A CURVE IN LIGHT RAIN AND THE BACK TIRES SLIPPED. I FELT AS IF THEY COMPLETELY LOST TRACTION. I WAS ABLE TO CORRECT AND KEEP FROM CAUSING AN ACCIDENT. I VISUALLY INSPECTED MY TIRES AND THEY STILL LOOKED BRAND NEW. THIS OCCURRED AT ABOUT 22,000 MILES. MY SPEED WAS ABOUT 15 MILES AN HOUR.I THEN HAD A SECOND I... Read more
Incident date: Apr 23, 2018
ON THE THIRD DAY AFTER LEASING THIS BRAND NEW CAR, I WAS DRIVING AT APPROXIMATELY 20 MPH, ON A NORMAL CITY STREET AND SLOWLY PRESSED MY FOOT ON THE BRAKE AS I APPROACHED A RED LIGHT ON A STANDARD CITY STREET. NO CARS WERE IN FRONT OF ME, THANKFULLY, BECAUSE AS I PRESSED THE BRAKE THE CAR ACCELERATED INSTEAD OF STOPPING; THE ENGINE AND PARKING WARNING LIGHTS (AND SEVERAL OTHER RANDOM LIGHTS) ILLU... Read more
Incident date: Apr 20, 2018
ON APRIL 20 MY SELF AND MY 14 YEAR OLD DAUGHTER WAS IN A REALLY BAD ACCIDENT AND NEITHER ONE OF OUR AIRBAG DID!!!! NOT COME OUT AND MY MYSELF ND MY CHILD WAS HURT I WAS RUSH TO THE HOSPITAL AND I'VE BROUGHT MY MY CAR IN DECEMBER OF 2017. AND IT HAPPEN ON CITY STREETS
Crash
2 injured
Incident date: Apr 16, 2018
THE SHOCK TOWER WAS COMPLETELY RUSTED OUT ON THE DRIVERS SIDE REAR. IT IS POSSIBLE TO SEE THE TIRE. THE RUST BEGAN IN GASOLINE ENTRY AREA PER THE MECHANIC AND THEN SPREAD TO THE SHOCK TOWER. THIS HAS ALSO EFFECTED THE THREADS ON THE TIRE. I BELIEVE THESE CARS SHOULD BE RECALLED IMMEDIATELY. THIS A DANGEROUS ISSUE. I SHOULD BE REIMBURSED FOR REPAIRS RELATED TO THE RUST TOTALING $1056. DOES NOT IN... Read more
Incident date: Apr 15, 2018
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. UPON STARTING THE VEHICLE, SMOKE WAS NOTICED. THE CONTACT TURNED OFF THE ENGINE, BUT THE PASSENGER ADVISED HER TO RESTART THE ENGINE TO SEE FROM WHERE THE SMOKE WAS ORIGINATING. WHEN THE VEHICLE WAS RESTARTED, FLAMES WERE SEEN COMING FROM THE IGNITION COIL UNDER THE HOOD, PASSENGER LIFT THE HOOD AND IGNITION WENT INTO FLAMES. THE PASSENGER WAS ABLE TO EXT... Read more
Fire
Incident date: Feb 15, 2018
CAR WILL NOT TURN OFF WHEN BRAKE IS PRESSED, CAR IS IN PARK AND I HIT THE POWER OFF BUTTON. LEAVING CAR RUNNING IN GARAGE - VERY UNSAFE. NOT THE ONLY ONE... HERE IS A LINK TO SITE WITH 100'S OF PEOPLE WITH SAME ISSUES. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
Incident date: Feb 15, 2018
CAR WILL NOT TURN OFF WHEN BRAKE IS PRESSED, CAR IS IN PARK AND I HIT THE POWER OFF BUTTON. LEAVING CAR RUNNING IN GARAGE - VERY UNSAFE. NOT THE ONLY ONE... HERE IS A LINK TO SITE WITH 100'S OF PEOPLE WITH SAME ISSUES. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
Incident date: Mar 8, 2018
MY VEHICLE HAS LES THAN 84,000 MILES ON IT AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON WHILE I WAS DRIVING AND A TECHNICIAN LATER TOLD ME THAT THERE IS A PROBLEM IN THE SPARK PLUG SYSTEM. I ALSO HAD A WINDSHIELD WIPER POP OFF WHILE IN USE GOING DOWN THE HIGHWAY.
Incident date: Mar 8, 2018
MY VEHICLE HAS LES THAN 84,000 MILES ON IT AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON WHILE I WAS DRIVING AND A TECHNICIAN LATER TOLD ME THAT THERE IS A PROBLEM IN THE SPARK PLUG SYSTEM. I ALSO HAD A WINDSHIELD WIPER POP OFF WHILE IN USE GOING DOWN THE HIGHWAY.
Incident date: Jan 1, 2018
HEADLIGHT ASSEMBLY FOGGED UP ON THE INSIDE CAUSING BAD ILLUMINATION AT NIGHT. ALTHOUGH IT SEEMS TO BE SEALED PROPERLY, MOISTURE IS STILL ENTERING ASSEMBLY.
Incident date: Aug 17, 2017
TAKATA RECALL - ASSURED BY DEALER PARTS FOR RECALL IN STOCK. DEALER KEPT ME THERE, WITHOUT HAVING THE PARTS, FOR HOURS WHILE SEARCHING FOR BILLABLE WORK. SUGGESTED $759 - $1059 UNRELATED SERVICE. CAREFUL POST-VISIT ANALYSIS INDICATED NO SUCK SERVICE NEEDED. NOW I'M WARY OF RETURNING FOR RECALL OR ANY OTHER REASON. HERITAGE MAZDA CATONSVILLE MD 21228 INVOICE #5MCS115194.
Incident date: Aug 17, 2017
TAKATA RECALL - ASSURED BY DEALER PARTS FOR RECALL IN STOCK. DEALER KEPT ME THERE, WITHOUT HAVING THE PARTS, FOR HOURS WHILE SEARCHING FOR BILLABLE WORK. SUGGESTED $759 - $1059 UNRELATED SERVICE. CAREFUL POST-VISIT ANALYSIS INDICATED NO SUCK SERVICE NEEDED. NOW I'M WARY OF RETURNING FOR RECALL OR ANY OTHER REASON. HERITAGE MAZDA CATONSVILLE MD 21228 INVOICE #5MCS115194.