Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Mar 8, 2026
The contact owns a 2020 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V829000 (Structure) and 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the ... Read more
Incident date: Feb 19, 2026
I have a 2020 Lincoln Corsair with an active recall on the infotainment system. My screen freezes constantly, and I’m unable to complete system updates at all—it just spins or crashes & my rearview camera glitches out. This is a huge safety issue!!! This makes the vehicle difficult and unsafe to use, especially since it affects visibility and system controls. I understand a fix isn’t avai... Read more
Incident date: Mar 17, 2026
ICCU Failure. It's been replaced by Kia under warranty. Initially Level 2 charging failed multiple times. Luckily mine didn't die on the road, but it very well could've like others reported.
Incident date: Mar 17, 2026
Both rear doors will not open. The door locks stopped functioning so we are not able to open and close both rear back doors. In addition, the right rear door window stopped rolling up and down.
Incident date: Mar 9, 2026
The contact owns a 2015 Ford Escape. The contact stated that while reversing at an undisclosed speed, the rearview camera was intermittently distorted or was inoperative. The failure had occurred on several occasions. No warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 2569V5000 (Back Over Prevention); however, the part to do the recall repair was not ye... Read more
Incident date: Feb 27, 2026
On 03/13/2026, while driving my 2020 Tesla Model X at approximately 65 mph on a freeway, the front hood (frunk lid) suddenly flew open without warning and slammed into the windshield. The hood rotated upward violently and struck the windshield completely blocking the driver’s forward visibility. This created an immediate safety hazard while traveling at highway speed. Prior to the incident there... Read more
Incident date: Mar 9, 2026
code P1326 unable to accelerate, drive past 1st gear and knocking noise in engine area engine could stall out or lock up if problem is not fixed 3/14/2026- started engine light blinking warning light also code p1326 has had recalls for this particular car brand
Incident date: Mar 9, 2026
code P1326 unable to accelerate, drive past 1st gear and knocking noise in engine area engine could stall out or lock up if problem is not fixed 3/14/2026- started engine light blinking warning light also code p1326 has had recalls for this particular car brand
Incident date: Mar 9, 2026
Passenger seat capacity sensor fault. Will not activate passenger side air bag. Checked with obd scanner
Incident date: Mar 14, 2026
purchased a 2017 Toyota Camry from CarMax in Ontario, CA, with a $12,000 down payment. I chose this vehicle for its reliability and fuel efficiency. After the first week, I noticed poor gas mileage—only 17 mpg. CarMax checked it but found no issues. On September 25th, 2024, I purchased another 2017 Camry with 81,000 miles. After a short test drive, I noted squeaky brakes, a burned-out headlight,... Read more
Incident date: Oct 7, 2024
Currently in the 22-23 Tiguans they are experiencing an oil consumption issue. Where the engine is consuming oil at a fast rate. I am having to add oil to the car every 800-1000 miles. There’s several class action lawsuits against VW for this exact issue yet they refuse to fix the issue in our car even though it is still under warranty. In writing they told me it’s not consuming ENOUGH oil for... Read more
Incident date: Mar 11, 2026
NHTSA COMPLAINT NARRATIVE — SAFERCAR.GOV Vehicle: 2024 Tesla Model Y Component/System: Full Self-Driving (Supervised) Software, Version 14.2.2.5 On March 14, 2026, at approximately 5:22 PM, a 2024 Tesla Model Y was traveling on U.S. Route 3 in Franconia, New Hampshire, at approximately 45 mph within the posted speed limit. The vehicle was operating with Full Self-Driving (Supervised) software v... Read more
Crash
Incident date: Mar 14, 2026
The vehicle developed an exhaust leak caused by both weld points on the front exhaust pipe breaking. A dealership inspected the vehicle and confirmed that the exhaust welds had failed, creating a hole in the exhaust pipe and triggering a P0420 catalyst efficiency code. The failure occurred at approximately 31,500 miles. The exhaust leak caused increased exhaust noise and emissions warning codes. ... Read more
Incident date: Mar 14, 2026
My coolant control valve has failed, the dealership is saying the radiator is now leaking at a weld. They said this is a know issue, but are refusing to repair it. It is caused by the know failing ccv, causing the radiator to overheat.
Incident date: Mar 14, 2026
My coolant control valve has failed, the dealership is saying the radiator is now leaking at a weld. They said this is a know issue, but are refusing to repair it. It is caused by the know failing ccv, causing the radiator to overheat.
Incident date: Mar 1, 2026
Error code RCM_a021 front left safety restraint system fault. An issue that arises purely due to poor seat design. It is the fault of the seat pinching a wire from moving back and forth. This safety issue is an inevitability and not a one off chance. This issue is publicly noted on forms throughout all the years of this car’s production. This error results in airbags not being properly deployed ... Read more
Incident date: Mar 10, 2026
The front axles in my 2024 Honda prologue touring model four-wheel drive I have been clicking and making noises even before 1,000 miles. I have spoken to the dealer several times and Honda as well two times. I do not know if this is dangerous but it seems dangerous to me. I am used to driving older vehicles that I maintain to almost new standards. I am honestly more nervous about driving this car ... Read more
Incident date: Dec 17, 2024
Excessive oil consumption, a sticky dash and power window switch
Incident date: Dec 17, 2024
Excessive oil consumption, a sticky dash and power window switch
Incident date: Dec 17, 2024
Excessive oil consumption, a sticky dash and power window switch
Incident date: Jul 31, 2025
The start/stop system fails while car is running. Power not delivered appropriately resulting in check engine light coming on and entire car shaking. Only 62k miles. Started at 58k.
Incident date: Jan 4, 2026
I was driving and the vehicle stopped like it was in neutral. I started rolling backwards into a vehicle. He honked and I slammed on breaks. I put flashers on. Waited a bit. Turned off and on and it started. I drove home and called service dept
Incident date: Jan 4, 2026
I was driving and the vehicle stopped like it was in neutral. I started rolling backwards into a vehicle. He honked and I slammed on breaks. I put flashers on. Waited a bit. Turned off and on and it started. I drove home and called service dept
Incident date: Dec 5, 2025
On February 21, 2026, my 2022 Cadillac Escalade ESV experienced a sudden and complete engine seizure at highway speed at 57,825 miles just 8,613 miles after passing GM's PicoScope inspection under Safety Recall N252494000 (NHTSA Campaign 25V274). After fueling, I entered a highway on-ramp and accelerated to approximately 70 mph. Within 30 seconds, the engine lost power completely with no prior war... Read more
Incident date: Mar 2, 2026
The driver's side mirror repositions itself downward, upward, or outward when unlocking and opening a door. It infrequently repositions while driving as well. These occurrences put me and others at risk by increasing my blind spot when I need to change lanes. Two Volvo dealers have reproduced the mirror changing positions when unlocking and opening the door, but a few times they were not able to ... Read more
Incident date: Jan 9, 2026
I am reporting a safety concern involving BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found in model years 2019–2021. These vehicles utilize a variable-displacement engine oil pump containing an internal thermoplastic adjusting component responsible for regulating oil pressure. Field failures are increasingly being reported in which this internal component fract... Read more
Incident date: Jan 10, 2026
Wife was driving car and the steering locked up and she could not turn it for about 5 seconds. second issue was put it in reverse and it would not come out of reverse, she had to turn car off and on 3 times to get it to put it in park or drive. I ran this through my Claude AI and it says this is an ongoing problem with the Hyundai Tucson. Please make them fix this before selling anymore vehicl... Read more
Incident date: Feb 17, 2025
My 2024 Honda Prologue produces a rhythmic clicking and rattling noise from the front axle area whenever I make low‑speed left or right turns. The sound is tied to wheel rotation and is most noticeable during sharper turns such as entering or exiting a parking space. The noise is reproducible on every drive and began early in the vehicle’s life. It appears consistent with the widely reported f... Read more
Incident date: Feb 19, 2026
Torque converter failed. Started with slipping feeling in the rear end. Then got worse and worse before it was a constant slippage. Local dealer and repair shop both diagnosed as a torque converter and both strongly recommend replacing the torque converter and the transmission. Around $10,000
Incident date: Feb 19, 2026
Odometer Fraud. The contact owns a 2014 Ram 1500. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 140,000; however, at the time of registration, it was discovered that the mileage was 238,999.
Incident date: Feb 3, 2026
Collision with deer. The vehicle cannot be driven because Nissan cannot supply a bumper with no ETA.
Crash
Incident date: Feb 3, 2026
Collision with deer. The vehicle cannot be driven because Nissan cannot supply a bumper with no ETA.
Crash
Incident date: Feb 3, 2026
2025 Honda CRV "sticky steering"worm gear spring just started in my car and getting worse. I read about a recall and haven't received my notice.
Incident date: Mar 2, 2026
ABS module failing and Mopar doesn't have an available replacement.
Incident date: Mar 11, 2026
The manufacturer had exceeded a reasonable amount of time for the recall remedy. They have declined my requests for them to set expectations for a number of months or years after which a remedy will be available.
Incident date: Feb 27, 2026
The transmission keeps shuddering and jerking at low speeds. I have problems driving behind school buses or any slow moving vehicle. The vehicle has a problem when merging onto highways and loses acceleration power due to jerking. I have spoken to 3 separate edge owners who all have the same problem. Some of us can't afford the repairs but these vehicles are still being sold with this known proble... Read more
Incident date: Jul 15, 2025
The engine lost complete power. This is a 2024 Toyota Tundra I=Max Force Hybrid. The low Oil Pressure, Hybrid Malfunction, Check Engine lights all came on. i lost all power, steering, brakes, and had no Hybrid assist. I was nearly hit from the back. I was able to get help from people to push it out the highway. There was no warning prior to this happening. I have read about all the engine problems... Read more
Incident date: Mar 5, 2026
The engine lost complete power. This is a 2024 Toyota Tundra I=Max Force Hybrid. The low Oil Pressure, Hybrid Malfunction, Check Engine lights all came on. i lost all power, steering, brakes, and had no Hybrid assist. I was nearly hit from the back. I was able to get help from people to push it out the highway. There was no warning prior to this happening. I have read about all the engine problems... Read more
Incident date: Mar 10, 2026
Following the remedy of the engine recall in 2025, the truck started having intermittent electrical issues (i.e. warning lights on dash turn on/off: service 4WD, Loss traction Control, etc) come one while the truck is being driven. If the truck is turned off while the dash warning lights are on, it will NOT Start for about 24 hours. If the warning lights are ignored, eventually they will go off o... Read more
Incident date: Mar 10, 2026
Following the remedy of the engine recall in 2025, the truck started having intermittent electrical issues (i.e. warning lights on dash turn on/off: service 4WD, Loss traction Control, etc) come one while the truck is being driven. If the truck is turned off while the dash warning lights are on, it will NOT Start for about 24 hours. If the warning lights are ignored, eventually they will go off o... Read more
Incident date: Mar 1, 2026
Blown turbo with propeller broken off lodged into the pre-catalytic converter, which caused damage to the catalytic converter/exhaust requiring a new turbo and a complete new catalytic converter and exhaust system. They also found major oil leaking from the upper timing cover gaskets, which I later found documented on the accounting service record as not repaired at that time few months from my pu... Read more
Incident date: Mar 1, 2026
Blown turbo with propeller broken off lodged into the pre-catalytic converter, which caused damage to the catalytic converter/exhaust requiring a new turbo and a complete new catalytic converter and exhaust system. They also found major oil leaking from the upper timing cover gaskets, which I later found documented on the accounting service record as not repaired at that time few months from my pu... Read more
Incident date: Oct 23, 2025
12 volt battery keeps dying for normal reason. It was replaced last year. I have to jump it a few times a day. I'm afraid it will die while I'm driving. I was told at the dealer that it was because I was charging my car in the cold and the 12 volt battery will disconnect to avoid a fire. It was winter. Now we have in 80 degree temperature and the 12 volt battery is dying more frequently
Incident date: Mar 9, 2026
Fuel injector was replaced part number 06160-5pa-305. It is available to be inspected and I have the failed parts in my possession. This was inspected and identified by an independent service center. Power steering system problem light on main dash alerting with break system alert. The car had been driven immediately prior with no warning signs and no alert lights on the dash and almost a full tan... Read more
Incident date: Jan 1, 2026
There is a dash light coming on and warning saying “front radar obstruction” causing car to randomly brake, and cruise control not to work. Thought it was originally from a deer I hit March 30, 2025. Replaced sensors, cameras, emblem, checked wiring, recalibrated, multiple diagnostic test all done by more than one person. No one can figure it out even after replacing and testing it’s still h... Read more
Crash
Incident date: Jan 1, 2026
There is a dash light coming on and warning saying “front radar obstruction” causing car to randomly brake, and cruise control not to work. Thought it was originally from a deer I hit March 30, 2025. Replaced sensors, cameras, emblem, checked wiring, recalibrated, multiple diagnostic test all done by more than one person. No one can figure it out even after replacing and testing it’s still h... Read more
Crash
Incident date: Mar 2, 2026
my girlfriend had bought a car from a dealership in Pennsylvania and the car is registered in Pennsylvania at a dealer called premier world wide auto sales. when she had bought the car all four of the tires i believe should have failed pa safety inspection and the owner of this shop keeps telling me that they pass one hundred percent even though the tires have signs of dry rot all the way around a... Read more
Incident date: Feb 13, 2026
The tire on the front driver's side was bad. I had it assessed at Ogeen K auto and he said they put a used tire on the vehicle. The other three were brand new. The noise I was hearing was coming from the tire. And was causing the vehicle to pull. My safety was put at risk because Iwouldd need a longer stopping distance. Sliding, the vehicle pulling to one side, and the spare tire was missing. They... Read more
Incident date: Mar 4, 2026
The car is a 2022 with only 17k miles it started by smelling like gas really bad in the car and outside of it and eventually leaking gas badly so i took it into the dealership and it turns out there is a defective weld on the fuel filler neck and it had been leaking for a while. It was a major fire hazard not just for myself, but others on the road. Filling my garage up with fuel vapors and it was... Read more
Incident date: Jan 14, 2026
Rear camera stopped working