Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jul 19, 2018
ENGINE CRADLE/CROSSMEMBER IS SEVERELY DETERIORATED ON THE PASSENGER SIDE. EXCESSIVE RUST AND HOLES IN THE STRUCTURE. MY CONCERN IS A SAFETY ISSUE IN DRIVING THE CAR AND HAVING IT STAY TOGETHER.
Incident date: Jul 18, 2018
MY POWER STEERING MALFUNCTION INDICATOR LIGHT CAME ON WHEN I STARTED MY CAR. TOO HARD TO STEER MY CAR WHEN I DRIVE.
Incident date: Jul 18, 2018
TL* THE CONTACT OWNS A 2012 MAZDA CX-9. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Incident date: Jul 14, 2018
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST ACCELERATION AND A RATTLING NOISE WAS HEARD. THE CONTACT HAD TO COAST THE VEHICLE OVER TO THE ROAD SHOULDER TO A COMPLETE STOP. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE TRANSFER CASE WAS FRACTURED AND NEEDED RE... Read more
Incident date: Jul 14, 2018
DASH LIT UP WITH MESSAGE AIRBAG IS OFF. CALLED MY DEALER IN ST APEATERS AND TOLD CAN'T CHECK UNLESS IT IS ON AND WOULD BE A SERVICE COST. WAS DRIVING ABOUT 40 MILES AN HOUR.ON 2 WAY STREET., DRIVING IN STRAIGHT AT THE TIME.
Incident date: Apr 24, 2018
TAKATA RECALL: THERE IS A PROBLEM WITH ACCELERATION AND THE CAR NOT TURNING COMPLETELY OFF ONCE THE PUSH START/STOP BUTTON IS PRESSED. DURING ACCELERATION THE GEARS SEEM LIKE THEY GET STUCK AND THE CAR DOES NOT ACCELERATE PROPERLY AND TO TURN THE CAR OFF COMPLETELY I WILL USUALLY HAVE TO TURN THE ENGINE BACK ON COMPLETELY, SHIFT IN REVERSE OR DRIVE THEN BACK TO PARK AND TURN OFF. SOMETIMES REPEATI... Read more
Incident date: Jul 2, 2018
PROBLEM WITH SHIFT CONTROL/PARK SWITCH.. CAR WOULD BE IN A STATIONARY POSITION AND IGNITION WOULD BE SHUT DOWN. INTERIOR CONTROLLED ITEMS (I.E. RADIO, HEAT/AIR SYSTEM, LIGHTING, ETC. WOULD REMAIN ON AND WOULD NOT SHUT OFF. I WOULD ATTEMPT TO START/RESTART VEHICLE TO SEE IF THE CAR (AND ALL SYSTEMS) WOULD SHUT DOWN - THEY WOULD NOT. ONLY WAY I COULD COMPLETELY TURN OFF THE CAR AND ALL SYSTEMS ... Read more
Incident date: Jul 2, 2018
PROBLEM WITH SHIFT CONTROL/PARK SWITCH.. CAR WOULD BE IN A STATIONARY POSITION AND IGNITION WOULD BE SHUT DOWN. INTERIOR CONTROLLED ITEMS (I.E. RADIO, HEAT/AIR SYSTEM, LIGHTING, ETC. WOULD REMAIN ON AND WOULD NOT SHUT OFF. I WOULD ATTEMPT TO START/RESTART VEHICLE TO SEE IF THE CAR (AND ALL SYSTEMS) WOULD SHUT DOWN - THEY WOULD NOT. ONLY WAY I COULD COMPLETELY TURN OFF THE CAR AND ALL SYSTEMS ... Read more
Incident date: Jul 15, 2018
WHILE TRAVELING 65MPH ON HIGHWAY WITH FAMILY THE VEHICLE SHUT DOWN, ENGINE LIGHT APPEARED AND WE NEARLY WERE STRUCK BY ANOTHER VEHICLE WHEN PULLING OVER. CX-9 WAS TOWED 75 MILES TO MECHANIC WHO INFORMED US COOLANT ENTERED THE ENGINE FROM FAILED WATER PUMP AND ENGINE NEEDS REPLACEMENT ($4000). MAZDA SERVICE MANAGER CONFIRMED THIS IS NOT UNCOMMON AND CONFIRMED ENGINE WILL NEED TO BE REPLACED. WHE... Read more
Incident date: Jun 29, 2018
WHEN THE CAR IS PARKED, WITH MY FOOT ON THE BREAK AND THE SHIFT LEVER IN "P" POSITION PRESSING START/STOP BUTTON THE ENGINE SHUTS OFF BUT THE IGNITION REMAINS ON. THIS HAS CAUSED MY BATTERY TO DIE ON TWO DIFFERENT OCCASION DUE TO THIS PROBLEM.
Incident date: Jul 16, 2018
BACK-UP CAMERA FROZE PROVIDING A FALSE PICTURE ON CABIN SCREEN, WHICH CAUSED A COLLISION. CAR WAS IN REVERSE BACKING UP. CABIN PICTURE SHOWED OBJECT OUTSIDE OF WARNING RANGE. SEE ATTACHED PICTURE. IF A CHILD WAS BEHIND THE CAR THEY WOULD HAVE BEEN HIT.
Crash
Incident date: Jul 17, 2018
DUE TO A FAULTY AT POSITION SWITCH (PART #KDY0-46-040) IN THE GEARSHIFT, MY VEHICLE WILL NOT RELIABLY FULLY TURN OFF. THE ISSUE CAUSES THE VEHICLE TO REMAIN IN ACCESSORY MODE UNTIL I RESTART THE ENGINE AND ATTEMPT TO TURN THE VEHICLE OFF A SUFFICIENT AMOUNT OF TIMES. THIS IS A DANGER TO DRIVERS SINCE IT COULD LEAVE THEM STRANDED WITH NO BATTERY CHARGE IF THEY MUST RESTART THEIR VEHICLE OVER AND OV... Read more
Incident date: Jan 10, 2017
TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SHOOK INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO NELSON MAZDA TULSA (9902 S MEMORIAL DR., TULSA, OK 74133, (918) 296-7897) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PREVIOUSLY BY N... Read more
Incident date: May 30, 2018
TL* THE CONTACT OWNS A 2007 MAZDA CX-7. WHILE ATTEMPTING TO EXIT THE VEHICLE, THE FRONT PASSENGER DOOR LOCKING MECHANISM MALFUNCTIONED AND THE DOOR COULD NOT BE UNLOCKED FROM INSIDE OR OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS ALSO LOCKED AND COULD NOT BE OPENED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MAZDA OF NEW BERN, 1715B US-70, NEW BERN, NORTH CAROLINA) WH... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA 6. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V402000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE DEALER (BLAISE ALEXANDER HYUNDAI MAZDA, 1703 W. COLLEGE AVE, STATE COLLEGE, PA) WAS CONTACTED AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIE... Read more
Incident date: Jul 13, 2018
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A LOUD SOUND COMING FROM THE REAR PASSENGER WHEEL OF THE VEHICLE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR PASSENGER SIDE FRAME WAS CORRODED. THE VEHICLE WAS TAKEN TO PUGI MAZDA (1850 OGDEN AVE, DOWNERS GROVE, IL 60515, (877) 827-9086) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER ... Read more
Incident date: Jul 13, 2018
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A LOUD SOUND COMING FROM THE REAR PASSENGER WHEEL OF THE VEHICLE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR PASSENGER SIDE FRAME WAS CORRODED. THE VEHICLE WAS TAKEN TO PUGI MAZDA (1850 OGDEN AVE, DOWNERS GROVE, IL 60515, (877) 827-9086) WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER ... Read more
Incident date: Jun 12, 2018
FAILURE OF LED DRL (DAYTIME RUNNING LIGHT) ON PASSENGER (RIGHT) SIDE. NON REPLACEABLE BULB. REQUIRES REMOVAL OF FRONT BUMPER COVER AND REPLACEMENT OF COMPLETE HEADLIGHT MODULE FOR EXCESS OF $1000. MAZDA WAS PREVIOUSLY REPLACING UNDER A SILENT WARRANTY.
Incident date: Jul 13, 2018
LED DAYTIME RUNNING LIGHT ON PASSENGER-SIDE HEADLIGHT FLICKERS AND IS VERY DIM. ON A FEW OCCASIONS, THE DRIVER OF VEHICLE IN FRONT STATED THAT IT LOOKED AS IF MY HEADLIGHT WAS OUT AS WELL. VEHICLE IS ONLY 3-YEARS OLD. MILEAGE SHOULD NOT AFFECT ELECTIRAL LED COMPONENTS. DRL'S OR HEADLIGHTS ARE REQUIRED DURING ADVERSE WEATHER CONDITIONS OR WHEN OPERATING THE WINDSHIELD WIPERS.
Incident date: Jul 13, 2018
LED DAYTIME RUNNING LIGHT ON PASSENGER-SIDE HEADLIGHT FLICKERS AND IS VERY DIM. ON A FEW OCCASIONS, THE DRIVER OF VEHICLE IN FRONT STATED THAT IT LOOKED AS IF MY HEADLIGHT WAS OUT AS WELL. VEHICLE IS ONLY 3-YEARS OLD. MILEAGE SHOULD NOT AFFECT ELECTIRAL LED COMPONENTS. DRL'S OR HEADLIGHTS ARE REQUIRED DURING ADVERSE WEATHER CONDITIONS OR WHEN OPERATING THE WINDSHIELD WIPERS.
Incident date: Jul 15, 2018
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION OFTEN WILL NOT TURN OFF. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION WILL STAY ON (IN ACCESSORY MODE).
Incident date: Nov 4, 2017
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A W... Read more
Incident date: Nov 4, 2017
WHEN I LET OFF OF THE ACCELERATOR IT STILL MAINTAINS THE SPEED IT WAS GOING BEFORE I LET OFF THE ACCELERATOR. THE DEALER TOLD ME THAT'S HOW ITS DESIGN. HE EVEN TOOK IT FOR A RIDE AND SAID SEE IT STILL KEEPS THE SPEED I SAID ITS NOT CRUISE CONTROL. I HAD CONTACTED THE DEALER AND MAZDAUSA. MAZDAUSA IGNORES ME. I JUST NEED TO GET THIS FIXED BEFORE SOMEONE GETS HURT. WHEN I GO TO PASS IT STAYS FOR A W... Read more
Incident date: Jul 7, 2018
OFTEN WHEN SHUTTING OFF THE CAR, THE ENGINE SHUTS OFF BUT THE IGNITION AND AUXILIARY POWER REMAIN ON. THERE IS A MESSAGE ON THE DASH REQUESTING TO SHIFT LEVER TO P (PARK) BUT THE LEVER IS ALREADY POSITIONED IN P. IT WILL TAKE SEVERAL ATTEMPTS OF SHIFTING IN AND OUT OF P TO GET THE CAR TO COMPLETELY SHUT OFF ALL POWER.
Incident date: Jul 7, 2018
OFTEN WHEN SHUTTING OFF THE CAR, THE ENGINE SHUTS OFF BUT THE IGNITION AND AUXILIARY POWER REMAIN ON. THERE IS A MESSAGE ON THE DASH REQUESTING TO SHIFT LEVER TO P (PARK) BUT THE LEVER IS ALREADY POSITIONED IN P. IT WILL TAKE SEVERAL ATTEMPTS OF SHIFTING IN AND OUT OF P TO GET THE CAR TO COMPLETELY SHUT OFF ALL POWER.
Incident date: Feb 1, 2017
THE DASHBOARD IN MY CAR IS MELTING AND IS STICKY AND SHINNY. THIS IS IMPOSSIBLE TO CLEAN AND IF TOUCHED IT RESULTS IN BLACK PLASTIC FRAGMENTS COMING OFF. THE DASHBOARD REMAINS LIKE THIS NO MATTER THE WEATHER AND EVEN IF IT IS NO LONGER HOT INSIDE OR OUTSIDE THE CAR. THE MOST IMPACTED AREA IS ON THE PASSENGER SIDE OF THE DASHBOARD. THIS ISSUE APPEARS TO BE GETTING WORSE THIS SUMMER.
Incident date: Jun 15, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 MAZDA MPV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V404000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TULLEY MAZDA (147 DANIEL WEBSTER HWY, NASHUA, NH) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILAB... Read more
Incident date: Jun 18, 2018
ON 6/18/2018, THE PASSENGER SIDE STEERING CONTROL ARM BROKE OFF THE SUB-FRAME OF MY 2006 MAZDA 6 WHILE I WAS DRIVING IT. FORTUNATELY, I WAS DRIVING ON A SIDE STREET CLOSE TO HOME WHEN THIS HAPPENED AND NOT ON A HIGHWAY. I DID NOT KNOW AT THE TIME THAT IT WAS THE SUBFRAME. ALL I KNEW WAS THAT THERE WAS NO CONTROL OF THE CAR AS IT WAS BEING DRIVEN. THE CONTROL ARM BROKE OFF THE SUB-FRAME BECAUSE THE... Read more
Incident date: Jun 18, 2018
ON 6/18/2018, THE PASSENGER SIDE STEERING CONTROL ARM BROKE OFF THE SUB-FRAME OF MY 2006 MAZDA 6 WHILE I WAS DRIVING IT. FORTUNATELY, I WAS DRIVING ON A SIDE STREET CLOSE TO HOME WHEN THIS HAPPENED AND NOT ON A HIGHWAY. I DID NOT KNOW AT THE TIME THAT IT WAS THE SUBFRAME. ALL I KNEW WAS THAT THERE WAS NO CONTROL OF THE CAR AS IT WAS BEING DRIVEN. THE CONTROL ARM BROKE OFF THE SUB-FRAME BECAUSE THE... Read more
Incident date: Jul 5, 2018
AFTER RECALL AND TAKING IN TO REPAIR ON DANGER OF HATCHBACK CLOSING PREMATURELY, I NOW HAVE A LEAK IN THE HATCHBACK AFTER HARD RAIN. WAS THIS REPAIR THE CAUSE OF LEAK OR IS THIS SOMETHING ELSE THAT SHOULD BE RECALLED? WATER POURS OUT OF BOTTOM SIDES OF BACK DOOR WHEN OPENED.
Incident date: Jul 16, 2018
I PARKED MY MAZDA AFTER COMING BACK FROM MY LUNCH BREAK AND NOTICED THAT MY BRAKE PEDAL WAS A LOT HARDER TO PUSH. I ALSO HEARD A NOISE COMING FROM WHAT SEEMED LIKE THE PEDAL. IT SOUNDED LIKE I WAS LETTING AIR OUT OF A BALLOON. AFTER WORK, WHILE DRIVING IN REVERSE TO BACK OUT OF MY PARKING STALL, I NOTICED THE BRAKES WERE STILL VERY HARD TO PUSH. THE NOISE WAS ALSO STILL HAPPENING, BUT IT WAS LOUDE... Read more
Incident date: Jul 5, 2018
FRONT CAMERA SENSOR SYSTEM MALFUNCTION SMART CITY SYSTEM MALFUNCTION FORWARD SMART CITY BRAKE SUPPORT MALFUNCTION HAD TO GO TO DEALER TO HAVE FRONT SENSING CAMERA REPLACED AND SOFTWARE UPDATED. CAR MILEAGE WAS 5,858
Incident date: Jul 8, 2018
UPDATE TO NHTSA ID NUMBER: 11074904 ON 7/8/18, THE FRONT CROSSMEMBER ENGINE CRADLE FAILED, WHICH HAS RESULTED IN THE CATASTROPHIC FAILURE OF BEING ABLE TO STEER THE CAR. THE CAR IS NOW UNSAFE TO OPERATE AND DRIVE WHATSOEVER. I HAVE BEEN WAITING 4.5 MONTHS FOR THE MANUFACTURER TO PROVIDE THE REPLACEMENT OEM PART WHICH I HAD SCHEDULED THE REPAIR IN THE BEGINNING OF MARCH 2018. THE MANUFACTURER H... Read more
Incident date: Jul 8, 2018
UPDATE TO NHTSA ID NUMBER: 11074904 ON 7/8/18, THE FRONT CROSSMEMBER ENGINE CRADLE FAILED, WHICH HAS RESULTED IN THE CATASTROPHIC FAILURE OF BEING ABLE TO STEER THE CAR. THE CAR IS NOW UNSAFE TO OPERATE AND DRIVE WHATSOEVER. I HAVE BEEN WAITING 4.5 MONTHS FOR THE MANUFACTURER TO PROVIDE THE REPLACEMENT OEM PART WHICH I HAD SCHEDULED THE REPAIR IN THE BEGINNING OF MARCH 2018. THE MANUFACTURER H... Read more
Incident date: Jun 29, 2018
ON FRIDAY (JUNE 29TH, 2018) AROUND 9:29 PM, MY CAR BROKE DOWN WHILE MY FAMILY AND I WERE TRAVELING FROM ROCHESTER NY TO BOSTON MASSACHUSETTS. I WAS DRIVING DOWN THE MASSACHUSETTS TURNPIKE WHEN ALL OF A SUDDEN MY CHECK ENGINE LIGHT TURNED ON AND MY CAR JUST STARTED TO SLOW DOWN IN THE MIDDLE OF THE HIGHWAY. I WAS ABLE TO PULL OVER IN TIME AND CALLED MAZDA ROADSIDE ASSISTANCE BECAUSE AFTER THE CAR S... Read more
Incident date: Jun 29, 2018
ON FRIDAY (JUNE 29TH, 2018) AROUND 9:29 PM, MY CAR BROKE DOWN WHILE MY FAMILY AND I WERE TRAVELING FROM ROCHESTER NY TO BOSTON MASSACHUSETTS. I WAS DRIVING DOWN THE MASSACHUSETTS TURNPIKE WHEN ALL OF A SUDDEN MY CHECK ENGINE LIGHT TURNED ON AND MY CAR JUST STARTED TO SLOW DOWN IN THE MIDDLE OF THE HIGHWAY. I WAS ABLE TO PULL OVER IN TIME AND CALLED MAZDA ROADSIDE ASSISTANCE BECAUSE AFTER THE CAR S... Read more
Incident date: Jul 14, 2018
LED DAY TIME RUNNING LIGHTS FAILED ON DRIVER'S SIDE OF VEHICLE. KNOWN ISSUE WITH THE CX-5 CAUSING A SAFETY CONCERN SINCE THIS IS NOT A SERVICEABLE PART OF THE VEHICLE.
Incident date: Jun 11, 2018
LETTER FROM SENATOR GARDNER ON BEHALF OF CONSTITUENT REGARDING HIS CONCERNS ABOUT A DEFECTIVE BRAKE DESIGN SYSTEM WHICH EXISTS IN THE MAZDA CX-9. *LD *JS
Incident date: Jan 1, 2018
AFTER PUTTING MY 2014 MAZDA CX-5 TOURING AT IN PARKING MODE/GEAR AND PRESSING START/STOP ENGINE BUTTON, IT DOES NOT SHUTOFF ELECTRICAL COMPONENTS/ACCESSORIES. ENGINE SHUTS OFF, BUT ALL ELECTRICAL COMPONENTS/ACCESSORIES STAYS ON THAT RESULTS IN DRAINING THE BATTERY. CAR DOES NOT REGISTER THAT IT'S IN PARK MODE/GEAR. HENCE CAR CAN NOT BE LOCKED WHEN STEPPING AWAY FROM CAR. ITS THE SAFETY ISSUE IF CA... Read more
Incident date: Jan 1, 2018
AFTER PUTTING MY 2014 MAZDA CX-5 TOURING AT IN PARKING MODE/GEAR AND PRESSING START/STOP ENGINE BUTTON, IT DOES NOT SHUTOFF ELECTRICAL COMPONENTS/ACCESSORIES. ENGINE SHUTS OFF, BUT ALL ELECTRICAL COMPONENTS/ACCESSORIES STAYS ON THAT RESULTS IN DRAINING THE BATTERY. CAR DOES NOT REGISTER THAT IT'S IN PARK MODE/GEAR. HENCE CAR CAN NOT BE LOCKED WHEN STEPPING AWAY FROM CAR. ITS THE SAFETY ISSUE IF CA... Read more
Incident date: Jul 13, 2018
TAKATA RECALL VIN: [XXX] I HAVE REPEATEDLY CALLED THE DEALERSHIP (SUBURBAN AUTO COLLECTION OF TROY - MICHIGAN) SUBURBAN MAZDA OF TROY FOR THE PAST 1-2 YEARS ASKING THEM TO CHECK AND SEE IF OUR VEHICLE IS ON THE TAKATA AIRBAG RECALL LIST AND THEY HAVE CONFIRMED EVERYTIME THAT IT WAS NOT. I CHECKED THE NHTSA WEBSITE AND CONFIRMED THAT THEIR IS AN ACTIVE RECALL ON THE AIRBAG FOR OUR CX-9. WE WE... Read more
Incident date: Jul 10, 2018
A/C COMPRESSOR WENT OUT. ALL PARTS NEEDED TO REPLACE IS COMPRESSOR/CONDENSER-DRYER/EXPANSION VALVE. TOTAL OF $2778.00 WORKING FINE. STOPPED AT STORE 15 MIN. START BACK UP AND NO A/C
Incident date: May 19, 2018
WHILE DRIVING CAR THE FRONT PASSENGER WHEEL MOVED SIDEWAYS; IT WAS DISCOVERED AFTER BEING TOWED THAT THE SUB FRAME (OR ENGINE CRADLE) WAS RUSTED AND BROKEN IN A FEW PLACES; MAZDA CLAIMS THAT THEY HAVE NO PROBLEM WITH RUSTED FRAMES BUT HAVE HAD THEM FOR THIS MODEL ON BACK ORDER FOR 6 MONTHS; IT COST $1100.00 TO REPLACE THE FRAME AND 6 WEEKS TO GET A USED ONE.
Incident date: Jun 20, 2018
STARTED GETTING A HISSING SOUND FROM THE BRAKE BOOSTER AND A HARD TO DEPRESS BRAKE PEDAL.
Incident date: Jul 10, 2018
AFTER PLACING THE CAR IN PARK, THE ELECTRICAL SYSTEM DOES NOT SHUT DOWN. IT STAYS ON AND DRAINS THE BATTERY. HAPPENS ON HOT DAYS (80 PLUS). DANGER OF BEING STRANDED. PART KDY0-46-040. HTTP://EP.YIMG.COM/TY/CDN/YHST-24809172479195/KDY0-46-040.PDF
Incident date: Apr 1, 2018
I HAVE A 2014 MAZDA6 ITOURING AND WHEN I PARK THE CAR AND TRY TO SHUT IT DOWN MY BATTERY WON'T TURN OFF. THE CAR RUNS ON ACCESSORY MODE AND WILL NOT TURN OFF. IF I PUT THE CAR BACK IN GEAR THEN IT MOVE A LITTLE AND THEN SHIFT TO PARK WITH A "HEAVY" THUD MOST TIMES IT WILL SHUT DOWN. BUT HOW LONG CAN THIS GO ON BEFORE THE SHIFTER BREAKS.
Incident date: Apr 1, 2018
I HAVE A 2014 MAZDA6 ITOURING AND WHEN I PARK THE CAR AND TRY TO SHUT IT DOWN MY BATTERY WON'T TURN OFF. THE CAR RUNS ON ACCESSORY MODE AND WILL NOT TURN OFF. IF I PUT THE CAR BACK IN GEAR THEN IT MOVE A LITTLE AND THEN SHIFT TO PARK WITH A "HEAVY" THUD MOST TIMES IT WILL SHUT DOWN. BUT HOW LONG CAN THIS GO ON BEFORE THE SHIFTER BREAKS.
Incident date: Jul 2, 2018
TL* THE CONTACT OWNS A 2009 MAZDA 6. WHILE DRIVING 20 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE DRIFTED TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE SUBFRAME WAS SEVERELY RUSTED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 178,000.
Incident date: Jul 10, 2018
STEERING "CLUNKS" WHEN TURNING LEFT OR RIGHT, AND METALLIC "CLANKS" ARE HEARD ON DRIVER'S SIDE UNDER DASH WHEN GOING OVER BUMPS. TOOK CAR TO LOCAL MAZDA DEALERSHIP, WHO DIAGNOSED "BAD STEERING GEAR" AND STATED "THIS CAR IS UNSAFE TO DRIVE." REPAIR BILL IS $1,200. LOOKING ONLINE, MULTIPLE MAZDA2 OWNERS HAVE REPORTED THE SAME PROBLEM. DEALER IS CURRENTLY REPAIRING VEHICLE.
Incident date: Mar 14, 2018
TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING 25 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE AT NIGHT WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS TURNED OFF AND RESTARTED SEVERAL TIMES, BUT THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO WHITTEN BROTHERS MAZDA (10745 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804) 378-8200) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT A... Read more