Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Oct 4, 2018
DRIVING ON HIGHWAY, I HAD TO BRAKE AND REALIZED I HAD TO STRUGGLE TO STEER THE VEHICLE PROPERLY. I HEARD A LOUD CLUNK WHEN RELEASING CLUTCH WHEN I HAD TO USE IT. MY STEERING WHEEL WAS OUT OF ALIGNMENT. WHEN I BROUGHT IN FOR SERVICE THEY SAID THE ENTIRE FRAME AND UNDERSIDE OF THE BODY HAD RUSTED OUT. I DO NOT HAVE PICTURES YET.
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2011 MAZDA 6. THE CONTACT STATED THE MAIN WIRE HARNESS ON THE DRIVER'S SIDE BURNED OUT AND THE VEHICLE SHOOK WHEN BEING DRIVEN. THE CONTACT WAS CONCERNED THAT THE BURNT WIRE HARNESS COULD CAUSE A FIRE OR CAUSE THE AIR BAGS TO DEPLOY ON THEIR OWN. THE DEALER (BAKERSFIELD MAZDA, 3201 CATTLE DR, BAKERSFIELD, CA 93313) STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFA... Read more
Fire
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2011 MAZDA 6. THE CONTACT STATED THE MAIN WIRE HARNESS ON THE DRIVER'S SIDE BURNED OUT AND THE VEHICLE SHOOK WHEN BEING DRIVEN. THE CONTACT WAS CONCERNED THAT THE BURNT WIRE HARNESS COULD CAUSE A FIRE OR CAUSE THE AIR BAGS TO DEPLOY ON THEIR OWN. THE DEALER (BAKERSFIELD MAZDA, 3201 CATTLE DR, BAKERSFIELD, CA 93313) STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFA... Read more
Fire
Incident date: Oct 3, 2018
MY CAR HAS BEEN LIKE LOOSING POWER WHEN IN STUCK IN TRAFFIC TO THE POINT IT GAS SHUT OFF IN THE MIDDLE OF THE HIGHWAY AND TURNS THE POWER STEERING LIGHT. NOW WHEN I PUT GAS ON IT AND TURN IT ON IT TURNS OFF SEEMS TO BE ELECTRICAL BUT MY MECHANIC TOLD ME IT MUST BE POWER STEERING PUMP GWTTING DEFECTIVE. WELL NOW IT HAS NO POWER STEERING BUT IT DOSENT SHOW THE LIGHT ON THE PANEL EITHER.
Incident date: Oct 3, 2018
MY CAR HAS BEEN LIKE LOOSING POWER WHEN IN STUCK IN TRAFFIC TO THE POINT IT GAS SHUT OFF IN THE MIDDLE OF THE HIGHWAY AND TURNS THE POWER STEERING LIGHT. NOW WHEN I PUT GAS ON IT AND TURN IT ON IT TURNS OFF SEEMS TO BE ELECTRICAL BUT MY MECHANIC TOLD ME IT MUST BE POWER STEERING PUMP GWTTING DEFECTIVE. WELL NOW IT HAS NO POWER STEERING BUT IT DOSENT SHOW THE LIGHT ON THE PANEL EITHER.
Incident date: Sep 28, 2018
TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING 55 MPH, THE VEHICLE SHOOK VIOLENTLY AND PULLED TO THE RIGHT. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE WHEEL RIM WAS TILTED OUTWARDS, STRIKING THE FENDER WELL. ALSO, THE A ARM WAS DETACHED AND TH... Read more
Incident date: Sep 28, 2018
TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING 55 MPH, THE VEHICLE SHOOK VIOLENTLY AND PULLED TO THE RIGHT. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE WHEEL RIM WAS TILTED OUTWARDS, STRIKING THE FENDER WELL. ALSO, THE A ARM WAS DETACHED AND TH... Read more
Incident date: Sep 28, 2018
TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING 55 MPH, THE VEHICLE SHOOK VIOLENTLY AND PULLED TO THE RIGHT. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE WHEEL RIM WAS TILTED OUTWARDS, STRIKING THE FENDER WELL. ALSO, THE A ARM WAS DETACHED AND TH... Read more
Incident date: Sep 28, 2018
TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING 55 MPH, THE VEHICLE SHOOK VIOLENTLY AND PULLED TO THE RIGHT. IN ADDITION, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE WHEEL RIM WAS TILTED OUTWARDS, STRIKING THE FENDER WELL. ALSO, THE A ARM WAS DETACHED AND TH... Read more
Incident date: Oct 9, 2018
ON OCTOBER 2, 2018, DURING THE REGULARLY SCHEDULED 6-MONTH MAINTENANCE AND OIL CHANGE, MECHANIC AT MAZDA DEALERSHIP NOTIFIED ME OF SEVERE CORROSION ON FRONT AND REAR SUB FRAMES. SERVICE DIRECTOR NOTIFIED ME THAT THE VEHICLE WILL NOT BE RETURNED TO ME DUE TO SAFETY ISSUE AND HE WAS GOING TO CONTACT MAZDA CORPORATE ON MY BEHALF. ON FRIDAY OCTOBER 5, 2018, DEALERSHIP NOTIFIED ME THAT MAZDA WAS GOING ... Read more
Incident date: Oct 9, 2015
I BOUGHT THE CAR CERTIFIED PRE-OWNED WITH 20K MILES. AFTER A FEW MONTHS I WAS AT AN INTERSECTION, ONCE THE CROSS TRAFFIC CLEARED I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR. THE CAR JUST GLIDED, IT HAD NO POWER FOR 5 SECONDS. I REPEATEDLY PRESSED THE THE GAS PEDAL BUT NOTHING HAPPENED UNTIL AFTER 5 SECONDS WHEN THE REVOLUTIONS INSTANTLY INCREASED TO AROUND 5000 RPM. THIS WAS THE FIRST... Read more
Incident date: Oct 9, 2015
I BOUGHT THE CAR CERTIFIED PRE-OWNED WITH 20K MILES. AFTER A FEW MONTHS I WAS AT AN INTERSECTION, ONCE THE CROSS TRAFFIC CLEARED I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR. THE CAR JUST GLIDED, IT HAD NO POWER FOR 5 SECONDS. I REPEATEDLY PRESSED THE THE GAS PEDAL BUT NOTHING HAPPENED UNTIL AFTER 5 SECONDS WHEN THE REVOLUTIONS INSTANTLY INCREASED TO AROUND 5000 RPM. THIS WAS THE FIRST... Read more
Incident date: Oct 4, 2018
LOSS OF POWER BRAKES. EXCESSIVE BRAKE PEDAL PRESSURE NEEDED TO STOP VEHICLE. HISSING NOISE WHEN DEPRESSING BRAKE PEDAL.
Incident date: May 1, 2018
THE FRONT SUSPENSION MAKES A CLUNKING NOISE OCCASIONALLY WHEN MOVING RIGHT AFTER STARTUP AND SOMETIMES AFTER STARTING FROM A STOP (USUALLY ONLY NEAR THE START OF A DRIVE). IT ALSO OCCASSIONALLY MAKES A CLUNKING NOISE WHEN HITTING A POTHOLE/SPEED BUMP. THIS SEEMS TO BE THE SAME THING AS RECORDED IN THE MAZDA SERVICE BULLETIN 02-010/16 AND SUGGEST POSSIBLY MAKING IT A RECALL INSTEAD OF A SERVICE B... Read more
Incident date: Jul 30, 2018
WHEN DRIVING HOME FROM THE GYM, THE VEHICLE SUDDENLY BECAME DIFFICULT TO CONTROL AND THERE WAS AN EXCESSIVE AMOUNT OF PLAY IN THE STEERING WHEEL. AFTER INSPECTING, MY HUSBAND BELIEVES THE CAUSE IS DUE TO FRAME CORROSION AT THE STEERING RACK MOUNT WHICH APPEARS TO HAVE BEEN REPORTED BY OTHER 2009 2010 MAZDA 6 OWNERS..
Incident date: Oct 5, 2018
SUBFRAME HAS SEVERE CORROSION, ROTTED OUT. ONLY ONE BOLT HOLDING THE RACK AND PINION. HARD TO KEEP THE CAR IN THE ROAD. STEERS TO ONE SIDE. MAKE POPPING NOISES WHEN TURNING CERTAIN DIRECTIONS. STEERING WHEEL SHAKES WHEN DRIVING ON FREEWAY WHEN REACHING SPEED OF 40-50.
Incident date: Oct 5, 2018
SUBFRAME HAS SEVERE CORROSION, ROTTED OUT. ONLY ONE BOLT HOLDING THE RACK AND PINION. HARD TO KEEP THE CAR IN THE ROAD. STEERS TO ONE SIDE. MAKE POPPING NOISES WHEN TURNING CERTAIN DIRECTIONS. STEERING WHEEL SHAKES WHEN DRIVING ON FREEWAY WHEN REACHING SPEED OF 40-50.
Incident date: Oct 5, 2018
SUBFRAME HAS SEVERE CORROSION, ROTTED OUT. ONLY ONE BOLT HOLDING THE RACK AND PINION. HARD TO KEEP THE CAR IN THE ROAD. STEERS TO ONE SIDE. MAKE POPPING NOISES WHEN TURNING CERTAIN DIRECTIONS. STEERING WHEEL SHAKES WHEN DRIVING ON FREEWAY WHEN REACHING SPEED OF 40-50.
Incident date: Sep 1, 2018
THE RUBBER SEALANT ON THE FRONT WINDSHIELD IS COMING LOOSE FROM THE CAR. THE HEATER NOR THE AIR CONDITIONER IS WORKING. UDERNEATH THE DASHBOARD GET VERY HOT THAT I CAN DRIVE THE CAR
Incident date: Sep 1, 2018
THE RUBBER SEALANT ON THE FRONT WINDSHIELD IS COMING LOOSE FROM THE CAR. THE HEATER NOR THE AIR CONDITIONER IS WORKING. UDERNEATH THE DASHBOARD GET VERY HOT THAT I CAN DRIVE THE CAR
Incident date: Sep 4, 2018
DRIVING DOWN THE ROAD AND NOTICED MY STEERING WHEEL STARTED TO NOT BE ALIGNED. I THEN NOTICED THE STEERING RESPONSE WASN'T THERE LIKE IT USUALLY WAS. I WAS ON A HIGHWAY AND THE CAR STARTED STEERING AS IF IT WERE A BOAT. A DELAY IN THE STEERING RESPONSE WAS CREATING A DANGEROUS DRIVING EXPERIENCE. I BROUGHT IT IN TO THE DEALERSHIP AND THEY HAD TOLD ME THAT THE PART THAT HOLDS EVERYTHING TOGETHER H... Read more
Incident date: May 3, 2018
WILL NOT SHUT DOWN WHEN IGNITION IS SHUT OFF HAVE TO MAKE SEVERAL ATTEMPS AT REATARTING TO SHUT DOWN AND REMOTE DOES NOT REACT PROPPERLY IN OPENING AND CLOSING ON GOING KNOW FOR 6 MONTHS TODAYS DATE 10-04-18 CAR IS PARKED
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE HESITATED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE BOOSTERS FAILED AND WERE LEAKING BRAKE FLUID FROM THE MASTER CYLINDER. THE CONTACT RESEARCHED ONLINE AND FOUND AN EXTENDED WARRANTY FOR THE MAZDA CX-9 VEHICLES. THE DEALER (MORRIE'S I... Read more
Incident date: May 4, 2018
AIR BAG LIGHT KEEPS FLASHING 3 TIMES EVERY 10 SECONDS. I HAVE NO IDEA WHY. BUT THE MAZDA WEBSITE SAYS THERE ARE NO RECALLS?
Incident date: Sep 15, 2018
ABS AND TRACTION DASHBOARD LIGHTS STAYED ON. MECHANIC REPLACED ABS SENSOR IN FRONT PASSENGER WHEEL ($200); LIGHTS STILL STAYED ON. TOLD TO TAKE TO MAZDA. TOOK TO ANNAPOLIS MAZDA, $149.50 DIAGNOSIS CHARGE. GOT CALL THIS MORNING $1456 TO REPLACE ABS MODULE. NO RECALL BUT LOTS OF ISSUES ONLINE BY OWNERS OF SAME VEHICLE, SAME PROBLEM. ADVISORY BULLETIN RELEASED IN 2013; MAZDA HAS KNOWN ABOUT THI... Read more
Incident date: Sep 14, 2018
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,125.
Incident date: Aug 1, 2017
TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT STATED THAT THERE WAS EXTENSIVE RUST AND CORROSION BUILT UP ON THE SUBFRAME. THE VEHICLE WAS TOWED TO MODERN MAZDA OF BURLINGTON (2608 ALAMANCE RD, BURLINGTON, NC 27215, (336) 229-5501) TO BE DIAGNOSED. THE DEALER REFUSED TO SERVICE THE VEHICLE FOR AN UNSPECIFIED RECALL CAMPAIGN. THE DEALER ASKED THE CONTACT TO PICK UP THE VEHICLE AND WOULD NOT REPA... Read more
Incident date: Sep 30, 2018
NEW CAR WITH 500 MILES. PARKED CAR IN A PARKING LOT AND THE NEXT MORNING THERE WAS A CHIP AND CRACK ABOUT 6 INCHES LONG ON THE WINDSHIELD. DID SOMETHING HIT IT LIKE A ROCK? MAYBE, BUT THE WINDSHIELD SEEMS TO CRACK EASIER THAN NORMAL BASED ON ALL THE COMPLAINTS ONLINE.
Incident date: Aug 1, 2017
LAST YEAR, ON MY MECHANIC'S ADVICE, I PURCHASED A STRUCTURAL CROSS MEMBER FOR MY 2009 MAZDA 6. MECHANIC SAID CROSS MEMBER WAS IN SEVERELY DETERIORATED CONDITION, AND REQUIRED IMMEDIATE ATTENTION. I CAN PROVIDE INVOICES IF APPROPRIATE. TOTAL COST, PART PLUS LABOR, WAS ROUGHLY $1000.. FORTUNATELY WE CAUGHT THIS PROBLEM BEFORE A STEERING ISSUE OR OTHER PROBLEM AROSE.
Incident date: Jun 1, 2015
EVERY TIME I START MY 2003 MAZDA TRIBUTE AND EVERY 30 MINUTES OF OPERATION THEREAFTER, THE CAR MAKES 5 SETS OF 5 BEEPS. AN INTERNET SEARCH TOLD ME THAT THIS IS BECAUSE OF A MALFUNCTIONING INSTRUMENT PANEL LIGHT TO INDICATE THAT THE AIRBAGS ARE ALSO MALFUNCTIONING. A MAZDA MECHANIC INFORMED ME THAT THIS IS A CHRONIC PROBLEM WITH MY MAKE AND MODEL VEHICLE. AND EVEN IF I HAVE THE VERY EXPENSIVE JO... Read more
Incident date: Jul 31, 2018
I AM THE ORIGINAL OWNER OF A 2015 MAZDA 6. WHILE TRAVELING ON A STRAIGHT 60 MPH HIGHWAY, MY SUNROOF WINDOW SUDDENLY EXPLODED, WITH A LOUD "BANG!". THE WINDOW WAS CLOSED AT THE TIME AND HAD NOT BEEN OPENED IN APPROXIMATELY 3 DAYS. FORTUNATELY, THE INTERIOR DEFLECTOR (SLIDING COVER) WAS CLOSED AT THE TIME, OR GLASS SHARDS WOULD HAVE RAINED DOWN ON MY FACE AND HAIR. NO OBJECTS OR SUDDEN MOTIONS PROVO... Read more
Incident date: Feb 5, 2018
I HEAR SQUEAKING AT MY REAR DRIVER'S TIRE AS IF THE STRUT OR SUSPENSION IS IMPAIRED...I HEAR IT MOST PROFOUNDLY WHEN IT IS DAMP OR RAINY OUTSIDE WHILE IN MOTION. THIS HAS BEEN ONGOING SINCE FEBRUARY THIS YEAR. TODAY, 9/29 I TOOK IT TO MY HOME DEALERSHIP HILEY MAZDA IN HURST, TX...THEY MENTIONED SOMETHING ABOUT A BUSH WITHIN THE STRUTS THAT CAN GET LOOSE AND JUST NEEDS TIGHTENING. BUT, THEY WOULD H... Read more
Incident date: Sep 6, 2018
EVERY TIME SMALL ROAD GRAVEL HITS PAINT, THE PAINT CHIPS. THE CAR IS LESS THAN A YEAR OLD AND HAS AT LEAST 20 CHIPS ON THE HOOD. THE CHIPS ARE ENOUGH TO EVENTUALLY RUST THE METAL. THE PAINT COLOR IS RED.
Incident date: Sep 27, 2018
WHILE DRIVING ON HIGHWAY, MY SUNROOF SPONTANEOUSLY EXPLODED AND SHATTERED INTO MULTIPLE PIECES. I WAS NOT NEAR A BRIDGE, NOR DRIVING BY A TRUCK. IT JUST SHATTERED SPONTANEOUSLY.
Incident date: Jul 7, 2018
2016 MAZDA CX5 GRAND TOURING W/LED LIGHTING OUR LEFT LED HEADLIGHT UNIT DAYLIGHT RUNNING LIGHT HAS FAILED. WE SOON LEARNED THIS A COMMON FAILURE WITH OURS AND MANY OTHER CX5'S DUE TO WATER INTRUSION. THERE ARE UNITS THAT HAVE FAILED AND UNITS THAT WILL FAIL. FURTHER WE LEARNED THERE IS NO REPAIR EXCEPT FOR A COMPLETE HEADLIGHT UNIT REPLACEMENT. THE UNITS ARE "SEALED." THERE IS NO ACCESS EVEN TO ... Read more
Incident date: Sep 14, 2018
MY RIGHT HEADLIGHT WAS FLICKER AND WAS COVERED UNDER WARRANTY. NOW MY LEFT HEADLIGHT IS OUT AND WILL COST OVER $1100 TO REPLACE BECAUSE THE WARRANTY ENDED. VEHICLE ONLY AS 23,000 MILES. THERE MUST BE A PROBLEM WITH THESE HEADLIGHTS FROM ALL THE COMPLAINTS FILED.
Incident date: Sep 18, 2018
I BRAKED QUICKLY FOR A TRAFFIC LIGHT. THE CAR SKIDDED AND VEERED VIOLENTLY TO THE RIGHT. WHEN I ACCELERATED FROM THE LIGHT, I HAD TO HOLD ONTO THE WHEEL TIGHTLY TO KEEP THE CAR ON THE ROAD. IF I LET GO OF THE WHEEL, THE CAR WOULD IMMEDIATELY SWERVE TO THE RIGHT. IN ADDITION, THE FRONT PASSENGER SIDE WHEEL WAS SQUEALING. I GOT IT TO MY MECHANIC WHO TOLD ME THAT THE SUBFRAME HAS RUSTED THROUGH AND B... Read more
Incident date: Sep 24, 2018
I WAS DRIVING MY 2010 MAZDA CX9 WHEN A LOUD BANG HAPPENED. I WAS ON A SIDE ROAD AND STOPPED IMMEDIATELY, I COULD NOT VISIBLY SEE ANY ISSUES. I BEGAN TO DRIVE SLOWLY AND WITH EVERY ROTATION THE NOISE CONTINUED. LUCKILY I WAS NEXT A A GARAGE AND THEY DETERMINED IT WITH THE POWER TRANSFER UNIT (CASE). THEY HAD TOLD ME THIS IS A VERY COMMON ISSUE AND THAT MAZDA EVEN KNEW OF THIS ISSUE BUT NEVER HAD ... Read more
Incident date: Aug 28, 2018
BRAKE BOOSTER FAILED AT 90K MILES. PEDAL IS EXTREMELY HARD TO PUSH AND HAS LITTLE BRAKE FORCE. ALONG WITH A LOUD HISSING NOISE FROM BRAKES. MAZDA SAID IT WAS PART THEIR SPECIAL SERVICE WARRANTY AND WOULD CHARGE FULL RATE TO FIX.
Incident date: Sep 13, 2018
ON SEPTEMBER 13TH, 2018, I WAS DRIVING OUT OF THE STATE, DURING A ROAD TRIP ON MY WAY FROM CANNON BEACH TO PORTLAND IN THE STATE OF OREGON AROUND 9PM, I WAS DRIVING MY 2018 MAZDA 3 ON NORTH OF HIGHWAY I-5 WHEN RAIN BEGAN DURING RUSH TRAFFIC. I HAD THE AUTOMATIC FRONT WIPERS ON AND THEY BEGAN PERFORMING THEIR FUNCTION FOR ABOUT 3 MINUTES WHEN ALL OF A SUDDEN THEY WENT OFF. RAIN GOT HEAVIER AND EVEN... Read more
Crash
3 injured
Incident date: Sep 4, 2018
WHEN STOPPED AND WITH THE ENGINE AND ALL LIGHTS TURNED OFF, THE CAR WILL DRAIN THE BATTERY AND NOT BE ABLE TO BE STARTED. THIS HAS RESULTED IN BEING STRANDED IN MANY PLACES. IN FACT, I NOW CARRY A RECHARGABLE BATTERY PACK TO KEEP FROM BEING STRANDED ONCE A MONTH.
Incident date: Sep 4, 2018
WHEN STOPPED AND WITH THE ENGINE AND ALL LIGHTS TURNED OFF, THE CAR WILL DRAIN THE BATTERY AND NOT BE ABLE TO BE STARTED. THIS HAS RESULTED IN BEING STRANDED IN MANY PLACES. IN FACT, I NOW CARRY A RECHARGABLE BATTERY PACK TO KEEP FROM BEING STRANDED ONCE A MONTH.
Incident date: May 20, 2017
THE SUBFRAME ON MY 2009 MAZDA6 HAS BEEN NOTICEABLY RUSTING OVER THE YEARS SINCE I PURCHASED THE CAR FROM A MAZDA DEALER AS THE ORIGINAL OWNER. OVER THE PREVIOUS YEAR, MID 2016 TO MID 2017, MY MECHANIC HAD BECOME INCREASINGLY CONCERNED WITH THE CONSEQUENCES THAT WOULD COME FROM THE SUBFRAME RUST AND SUGGESTED WE START DOCUMENTING AND REFERRING THE PROBLEM TO MAZDA. THE MECHANIC'S CONCERN WAS RELA... Read more
Incident date: Sep 21, 2018
VACUUM POWER BRAKE BOOSTER FAILURE, MY BRAKES DID NOT WORK AND MY CAR STALLED. THERE IS A WARRANTY EXTENSION FOR THIS PROBLEM - NOT A RECALL - I NEVER KNEW ANYTHING ABOUT IT. A CONSUMER MUST BE NOTIFIED OF A RECALL BUT NOT A WARRANTY EXTENSION BUT THIS IS A VERY DANGEROUS PROBLEM. I FEAR FOR THE SAFETY OF OTHERS WHO MAY NOT KNOW ABOUT THE PROBLEM. IF YOU DON'T KNOW ABOUT IT YOU DO NOT ASK TO H... Read more
Incident date: Aug 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V018000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER MORE THAN TWICE AND CONFIRMED THAT THE PART WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED BECAUSE THE MANUFACTURER HAD NOT PROVIDED THE PART FOR THE REPAIR. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN N... Read more
Incident date: Aug 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V018000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER MORE THAN TWICE AND CONFIRMED THAT THE PART WAS UNAVAILABLE. A DEALER WAS NOT CONTACTED BECAUSE THE MANUFACTURER HAD NOT PROVIDED THE PART FOR THE REPAIR. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN N... Read more
Incident date: Sep 24, 2018
VEHICLE HAS HAD 3 WINDSHIELD REPLACEMENTS IN JUST THREE YEARS OF USE AND OWNERSHIP. THE WINDSHIELD DESIGN SEEMS TO BE EXTREMELY FRAGILE AND INDUCES SAFETY RELATED SENSOR FUNCTION ANOMALIES. MY GRAND TOURING MODEL IS ALSO EQUIPPED WITH A BOSE SPEAKER SYSTEM WHICH CAUSES POPPING FROM A FAULTY SPEAKER. THIS SEEMS TO BE A COMMON PROBLEM WITH THESE VEHICLES.
Incident date: Sep 24, 2018
VEHICLE HAS HAD 3 WINDSHIELD REPLACEMENTS IN JUST THREE YEARS OF USE AND OWNERSHIP. THE WINDSHIELD DESIGN SEEMS TO BE EXTREMELY FRAGILE AND INDUCES SAFETY RELATED SENSOR FUNCTION ANOMALIES. MY GRAND TOURING MODEL IS ALSO EQUIPPED WITH A BOSE SPEAKER SYSTEM WHICH CAUSES POPPING FROM A FAULTY SPEAKER. THIS SEEMS TO BE A COMMON PROBLEM WITH THESE VEHICLES.
Incident date: Sep 23, 2018
I PURCHASED THIS VEHICLE WITH 36K MILES ON IT, CLEAN CARFAX, WITH ONLY 1 OWNER. WITHIN AN HOUR FROM DRIVING IT HOME FROM THE DEALERSHIP, I NOTICED AN ISSUE WHEN PUTTING IT IN DRIVE. THERE WAS A 5 SECOND DELAY. EVERY SINGLE TIME I PUT IT ON DRIVE, THE DELAY WOULD HAPPEN. IF YOU STEPPED ON THE GAS, IT WOULD ACT AS IF IT WERE IN NEUTRAL AND VIOLENTLY JOLT FORWARD. LUCKILY, I WAS IN A PARKING LOT AND ... Read more
Incident date: Sep 22, 2018
MY FIANCE STARTED TO HEAR A NOISE COMING FROM MY REAR WHEN BRAKES WHILE I WAS DRIVING. I ALSO NOTICED THAT MY CAR WOULD ROCK WHEN I TOOK THE PARKING BRAKE OFF. I WAS TOLD THAT MY REAR BRAKE PADS WERE WORN DOWN, THE REAR PASSENGER SIDE HAD SLIGHTLY MORE WEAR THEN THE THE REAR DRIVER SIDE. NEW PADS WERE INSTALLED AROUND 32,000 MILES. ABOUT 8,000 MILES LATER I STARTED TO HEAR THE SAME NOISE AGAIN, T... Read more