Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Oct 26, 2018
THE CAR IS ONLY 8 YEARS OLD AND THE SUB FRAME HAS COMPLETELY RUSTED OUT, DEEMING THE CAR UNFIT TO DRIVE. THIS WAS ONLY CAUGHT AS I TOOK THE CAR IN FOR ESTIMATE ON BRAKES. I HAVE 2 YOUNG CHILDREN WHO RIDE IN THIS CAR DAILY, SO LUCKILY NO ACCIDENT. I'VE NOTICED SEVERAL COMPLAINTS REGARDING THIS ON THE 2009 AND 2010 MODELS. ALTHOUGH I HAVEN'T BEEN IN ACCIDENT (YET), I'M NOW FORCED TO PAY $2000 IN REP... Read more
Incident date: Oct 26, 2018
THE CAR IS ONLY 8 YEARS OLD AND THE SUB FRAME HAS COMPLETELY RUSTED OUT, DEEMING THE CAR UNFIT TO DRIVE. THIS WAS ONLY CAUGHT AS I TOOK THE CAR IN FOR ESTIMATE ON BRAKES. I HAVE 2 YOUNG CHILDREN WHO RIDE IN THIS CAR DAILY, SO LUCKILY NO ACCIDENT. I'VE NOTICED SEVERAL COMPLAINTS REGARDING THIS ON THE 2009 AND 2010 MODELS. ALTHOUGH I HAVEN'T BEEN IN ACCIDENT (YET), I'M NOW FORCED TO PAY $2000 IN REP... Read more
Incident date: Oct 5, 2017
HEARING A KNOCKING NOISE EVERY TIME I HIT AN UNEVEN PAVEMENT AND BUMP ON FRONT SUSPENSIONS. ALSO THERE IS A KNOCKICK SOUND COMING FROM BACK EVERYTIME I BREAK OR STARTS TO ACCELERATE FROM LONG STOP.
Incident date: Oct 21, 2018
TL* THE CONTACT OWNS A 2010 MAZDA 3. WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE VEHICLE JERKED AND BEGAN TO SWITCH GEARS INVOLUNTARILY. THE CONTACT STOPPED THE VEHICLE AND OPENED THE HOOD LATCH. AAA WAS CONTACTED AND TOWED THE VEHICLE TO THE CONTACT'S RESIDENCE. AAA DIAGNOSED THAT THE MOTOR MOUNT MAY HAVE FRACTURED WITHIN THE VEHICLE. JIM ELLIS MAZDA A... Read more
Incident date: Oct 21, 2018
TL* THE CONTACT OWNS A 2010 MAZDA 3. WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION FAILED. THE CONTACT STATED THAT THE VEHICLE JERKED AND BEGAN TO SWITCH GEARS INVOLUNTARILY. THE CONTACT STOPPED THE VEHICLE AND OPENED THE HOOD LATCH. AAA WAS CONTACTED AND TOWED THE VEHICLE TO THE CONTACT'S RESIDENCE. AAA DIAGNOSED THAT THE MOTOR MOUNT MAY HAVE FRACTURED WITHIN THE VEHICLE. JIM ELLIS MAZDA A... Read more
Incident date: Jan 1, 2018
LIMITED TAILLIGHTS. SMALL HALF CIRCLES ON THE CURVED SURFACE OF THE BODY. HARDLY VISIBLE FROM THE REAR. LARGE REFLECTOR ONLY ON LIFT GATE.
Incident date: Sep 16, 2018
FRONT WINDSHIELD CRACKED FROM TOP OF CAR NOTHING HIT IT LOOKS LIKE STRESS CRACK. MAZDA SAYS NO AND NO PROBLEMS WITH THERE WINDOWS. 5 WEEKS LATER AND NO ONE CAN GET ME WINDSHIELD BECAUSE 400 BACKORDERD AND MAZDA HAS HOLD ON THEM.SO I HAVE A BROKEN WINDOW ON A NEW CAR THAT I CANNOT GET FIXED LUCKY SOM FAR NO TICKETS. THEY KNOW THEY HAVE A PROBLEM BUT ARE KEEPING IT A SECRET
Incident date: Oct 25, 2018
HELLO - OUR 2006 MAZDA TRIBUTE RECENTLY HAD ISSUES RELATED TO SPIDER WEBS IN THE VENT HOSE - IN THE SERVICE DEPARTMENT NOTES, THE FOLLOWING ISSUES WERE NOTED RELATED TO THE FUEL TANK: CANISTER VENT FILTER AND HOSE: END OF VENT HOSE AT TOP OF FILLER KNECK PLUGGED WITH SPIDER WEBS THIS RESEMBLES ISSUES THAT PROMPTED THE RECALL OF LATER MODELS, HOWEVER IN CONTACTING MAZDA, NOBODY HAS RESPONDED T... Read more
Incident date: Aug 28, 2018
AIRBAG LIGHT STAYS ON AND ONLY GOES OFF WHEN CAR IS SHUT OFF.
Incident date: Oct 21, 2018
PASSENGER SIDE REAR WHEEL WELL SEVERELY RUSTED, SHOCK/STRUT DETACHED FROM VEHICLE WHILE DRIVING. LOUD THUMPING/BANGING NOISE COMING FROM REAR WHEEL. TOOK TO MECHANIC TO HAVE INSPECTED, DEEMED UNSAFE TO OPERATE ON ANY ROADWAY.
Incident date: Oct 22, 2018
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHEN THE VEHICLE WAS STARTED, THE BRAKE AND ELECTRIC PARKING BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOE MYERS MAZDA (713-587-9948, LOCATED AT 16500 NORTHWEST FWY, HOUSTON, TX 77040) WHERE IT WAS DIAGNOSED THAT THE PARKING BRAKE MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A "SAFETY CONCE... Read more
Incident date: Oct 3, 2017
TAKATA RECALL MY SEAT BELTS DO NOT TIGHTEN AND MY AIRBAG LIGHT WAS FIXED BUT IS NOW ON AGAIN I'VE BEEN TOLD THAT MY AIRBAG AND SEATBELT WILL PROBABLY NOT WORK PROPERLY AND MY LOCKS ARE ALSO NOT WORKING PROPERLY. I PAID $300 THE FIRST TIME TO FIX THE AIRBAG LIGHT AND DRIVER SIDE SEAT BELT. IT WAS ONLY FIXED FOR ABOUT 3 MONTHS AND NOW THE LIGHT IS ON AGAIN AND I HAVE TO KEEP CHILDREN OUT OF THE PAS... Read more
Incident date: Oct 3, 2017
TAKATA RECALL MY SEAT BELTS DO NOT TIGHTEN AND MY AIRBAG LIGHT WAS FIXED BUT IS NOW ON AGAIN I'VE BEEN TOLD THAT MY AIRBAG AND SEATBELT WILL PROBABLY NOT WORK PROPERLY AND MY LOCKS ARE ALSO NOT WORKING PROPERLY. I PAID $300 THE FIRST TIME TO FIX THE AIRBAG LIGHT AND DRIVER SIDE SEAT BELT. IT WAS ONLY FIXED FOR ABOUT 3 MONTHS AND NOW THE LIGHT IS ON AGAIN AND I HAVE TO KEEP CHILDREN OUT OF THE PAS... Read more
Incident date: Oct 3, 2017
TAKATA RECALL MY SEAT BELTS DO NOT TIGHTEN AND MY AIRBAG LIGHT WAS FIXED BUT IS NOW ON AGAIN I'VE BEEN TOLD THAT MY AIRBAG AND SEATBELT WILL PROBABLY NOT WORK PROPERLY AND MY LOCKS ARE ALSO NOT WORKING PROPERLY. I PAID $300 THE FIRST TIME TO FIX THE AIRBAG LIGHT AND DRIVER SIDE SEAT BELT. IT WAS ONLY FIXED FOR ABOUT 3 MONTHS AND NOW THE LIGHT IS ON AGAIN AND I HAVE TO KEEP CHILDREN OUT OF THE PAS... Read more
Incident date: Oct 20, 2018
AIR BAGS HAVE BEEN REPLACED AFTER RECALL IN JULY OF 2018 AND AIR BAG L8GHTS HACE COME BACK ON IN OCTOBER 2018. BOTH DRIVER AND PASSENGER LIGHTS COME ON WHILE DRIVING AND WHEN STATIONARY AFTER STARTING THE CAR.
Incident date: Oct 20, 2018
AIR BAGS HAVE BEEN REPLACED AFTER RECALL IN JULY OF 2018 AND AIR BAG L8GHTS HACE COME BACK ON IN OCTOBER 2018. BOTH DRIVER AND PASSENGER LIGHTS COME ON WHILE DRIVING AND WHEN STATIONARY AFTER STARTING THE CAR.
Incident date: Oct 20, 2018
AIR BAGS HAVE BEEN REPLACED AFTER RECALL IN JULY OF 2018 AND AIR BAG L8GHTS HACE COME BACK ON IN OCTOBER 2018. BOTH DRIVER AND PASSENGER LIGHTS COME ON WHILE DRIVING AND WHEN STATIONARY AFTER STARTING THE CAR.
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KUHN MAZDA (813-872-4841, LOCATED AT 3900 W KENNEDY BLVD, TAMPA, FL 33609), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE... Read more
Incident date: Jan 1, 2012
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHEN THE LOW BEAM HEADLIGHTS WERE ACTIVATED, THEY DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE VEHICLE WAS TAKEN TO G&G CAR AND TRUCK SUPERCENTERS (308 S 2ND AVE, DODGE CITY, KS 67801, (866) 692-7707), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,... Read more
Incident date: Jan 1, 2012
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHEN THE LOW BEAM HEADLIGHTS WERE ACTIVATED, THEY DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE VEHICLE WAS TAKEN TO G&G CAR AND TRUCK SUPERCENTERS (308 S 2ND AVE, DODGE CITY, KS 67801, (866) 692-7707), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,... Read more
Incident date: Oct 20, 2018
I WAS DRIVING ABOUT 45 MPH ON ROCHESTER RD IN TRAFFIC WHEN I HAD TO PULL TO THE RIGHT AND BRAKE FOR AND AMBULANCE HEADING MY WAY, I HEARD SOMETHING BREAK IN THE FRONT END AND UPON TRYING TO RESUME MY POSITION IN MY LANE MY CAR WOULD NOT STEER AND IN ORDER TO KEEP MY WHEELS STRAIGHT I HAD TO TURN MY STEERING WHEEL TO THE CAR LEFT. I THOUGHT I HAD A TIRE GOING DOWN SO I PULLED OVER TO INSPECT MY TIR... Read more
Incident date: Oct 20, 2018
I WAS DRIVING ABOUT 45 MPH ON ROCHESTER RD IN TRAFFIC WHEN I HAD TO PULL TO THE RIGHT AND BRAKE FOR AND AMBULANCE HEADING MY WAY, I HEARD SOMETHING BREAK IN THE FRONT END AND UPON TRYING TO RESUME MY POSITION IN MY LANE MY CAR WOULD NOT STEER AND IN ORDER TO KEEP MY WHEELS STRAIGHT I HAD TO TURN MY STEERING WHEEL TO THE CAR LEFT. I THOUGHT I HAD A TIRE GOING DOWN SO I PULLED OVER TO INSPECT MY TIR... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING 60 MPH, THE DRIVER'S SEAT UNINTENTIONALLY MOVED TOWARDS THE STEERING WHEEL. IT WAS DIFFICULT FOR THE CONTACT TO EXIT THE VEHICLE DUE TO HOW CLOSE THE SEAT MOVED TOWARDS THE STEERING WHEEL. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. MAZDA OF ORLAND PARK (8910 W 159TH ST, ORLAND PARK, IL 60462, (708) 444-3200) WAS CONTACTE... Read more
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING 60 MPH, THE DRIVER'S SEAT UNINTENTIONALLY MOVED TOWARDS THE STEERING WHEEL. IT WAS DIFFICULT FOR THE CONTACT TO EXIT THE VEHICLE DUE TO HOW CLOSE THE SEAT MOVED TOWARDS THE STEERING WHEEL. THE CONTACT ALSO MENTIONED THAT THE FAILURE OCCURRED PERIODICALLY. MAZDA OF ORLAND PARK (8910 W 159TH ST, ORLAND PARK, IL 60462, (708) 444-3200) WAS CONTACTE... Read more
Incident date: Oct 8, 2018
SUSPENSION SUBFRAME RUSTED AND CRACKED.
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE THE CONTACT WAS CLEANING OUT THE VEHICLE, HE NOTICED THAT THE FRAME WAS COMPLETELY RUSTED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Incident date: Oct 18, 2018
IN MOTION ON CITY STREET POWER STEERING LOCKED UP AND WOULD NOT OPERATE. RESTARTED CAR AND WORKED FOR 30 SECONDS BEFORE FAILING AGAIN. NO COMPUTER CODE STORED AND MECHANIC CAN'T FIND ISSUE OR REPLICATE ISSUE.
Incident date: Oct 18, 2018
HAD THE OIL CHANGED YESTERDAY AT 93000 MILES AND WAS TOLD SUBFRAME WAS EXTREMELY RUSTED. THEY SUGGESTED WE ONLY DRIVE IN TOWN BECAUSE IT COULD BREAK WITH ANY STRESS AND CAUSE LOSS OF STEERING.10
Incident date: Oct 16, 2018
TL* THE CONTACT OWNS A 2009 MAZDA 6. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING THE ENGINE COMPARTMENT AND THE STEERING WHEEL BECAME DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE CROSSMEMBER WAS CORRODED AND CRACKED. THE VEHICLE WAS NOT REPAIRED. THE DEALER (RALPH THAYER MAZDA, 34601 PLYMOUTH RD, LIV... Read more
Incident date: Oct 18, 2018
SUNROOF EXPLODED WHILE DRIVING ON THE HIGHWAY GOING ABOUT 55 MPH. WEATHER WAS SUNNY ABOUT 70 DEGREES. NO APPARENT REASON WHY THIS WOULD OCCUR (IE. NO ROCKS HIT THE CAR, ETC). GLASS SHATTERED INTO DRIVER SIDE OF CAR AND BACK SEATS. HOLE IN THE GLASS WAS IN MIDDLE OF THE PANE AND EXPANDED OUT. CAR HAS APPROXIMATELY 50K MILES.
Incident date: Oct 18, 2018
MY CAR UNEXPECTEDLY ACCELERATED ONCE ABOUT A MONTH AGO.AND TODAY 10/18/2018 IN PARKING BOTH TIMES. I AVOIDED HITING A VEHICLE EACH TIME BY QUICKLY STOMPING ON MY BRAKES.TODAY I TOUCHED ANOTHER CAR.LUCK HAD IN STOPPED IN TIME WITH NO DAMAGE. I WAS PARKING REARWARD THE FIRST TIME AND FORWARD TODAY 10/18/2018 IN MOTION.ON A CITY STREET.
Incident date: Sep 3, 2018
LETTER TO MAZDA OF AMERICA ENGINEERING 10/2/2018 SUBJECT: SHARED DESIGN FLAW OF 2008 CX-9 AND 2008 FORD EDGE STAMPED STEEL FUEL TANK (FORD HAS RECALLED THIS TANK) MAZDA ENGINEERING, I HAVE LOOKED AT TWO DESIGNS TO SECURE TANKS. 1) TANK IS BOLTED AND ONE WHERE THE TANK IS BOLTED DIRECTLY TO A FRAME THROUGH THE SEALING FLANGE. (CURRENT CASE WITH CX-9 AND FORD EDGE -2008) 2) TANK IS SECURED... Read more
Incident date: Sep 18, 2018
I WAS PULLED INTO A PARKING LOT GOING ABOUT 5 MPH HIT A POTHOLE AND I LOST CONTROL
Incident date: Oct 16, 2018
I WAS DRIVING AND THE DRIVERS SEAT SNAPPED ON THE BACK RIGHT CORNER. SORT OF POPPED AND DROPPED DOWN A BIT. I CAN PHYSICALLY MOVE THE SEAT UP AND DOWN WITH MY HANDS. I BELIEVE IT'S THE SAME PROBLEM AS THE 2010-2011 MODEL RECALL.
Incident date: Aug 22, 2018
2016 MAZDA CX5 GRAND TOURING W/LED LIGHTING RIGHT DAYLIGHT RUNNING LIGHT (DLR) HAS FAILED. MY 2016 CX-5 HAS 25,400 MILES AND IS 3 MONTHS OUT OF WARRANTY. THESE HEADLIGHT UNITS ARE SEALED, IF ANY LIGHT IN THE UNIT FAILS, I AM TOLD BY MAZDA THRE IS NO REPAIR EXCEPT FOR A COMPLETE HEADLIGHT UNIT. IF A BLUB FAILS THE ENTIRE HEADLIGHT UNIT MUST BE REPLACED AT A $1600 COST. ONLY A MAZDA DEALER... Read more
Incident date: Oct 12, 2018
WHILE DRIVING THE VEHICLE THE PRESSURE ON THE BREAK PEDAL GOT VERY LOW. I HAD TO PUSH THE PEDAL ALL THE WAY DOWN TO SLOW DOWN THE VEHICLE. I TOOK THE VEHICLE TO A NEARBY MAZDA DEALERSHIP. AFTER A COUPLE OF DAYS THEY TOLD ME THAT THERE WAS NOTHING WRONG WITH THE BREAKS PER SAY (PADS, ROTORS, ETC,), BUT THAT THE ABS HYDRAULIC AND THE MASTER CYLINDER HAD BOTH FAILED CAUSING THE LACK OF PRESSURE ON TH... Read more
Incident date: Sep 1, 2017
MY CAR'S E-BRAKE IS NOT FUNCTIONING SINCE I HAVE THE CAR!
Incident date: Feb 1, 2018
I COULD NOT IGNITE MY CAR DUE TO A DEAD BATTERY IN A WINTER NIGHT!
Incident date: Mar 20, 2018
TL* THE CONTACT OWNS A 2015 MAZDA 6. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE BRAKES IN MARCH OF 2018. AFTER THE REPAIR, THE CONTACT HEARD A GRINDING SOUND COMING FROM THE BRAKES. THE INITIAL REPAIRS WERE PERFORMED BY BRADSHAW MAZDA SERVICE (2512 LAURENS RD, GREENVILLE, SC 29607, (864) 458-3500). THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WANTED TO CHA... Read more
MAZDA
MX-5 MIATA
(1991) - AIR BAGS
Oct 15, 2018
Incident date: Jun 1, 2018
AIR BAG LIGHT FLASHING FOR NO REASON
Incident date: Jul 11, 2018
PARKING BRAKES WILL NOT HOLD CAR, EVEN AFTER ADJUSTING THE PARKING BRAKE CABLE.
Incident date: Jul 11, 2018
PARKING BRAKES WILL NOT HOLD CAR, EVEN AFTER ADJUSTING THE PARKING BRAKE CABLE.
Incident date: Oct 12, 2018
I TOOK MY CAR TO A BRAKE SHOP BECAUSE OF SCRAPING NOISE FROM THE BRAKES. THE PASSENGER REAR BRAKE WAS PREMATURELY WORN BECAUSE THE BRAKE WAS CONSTANTLY ENGAGED. THE BRAKE REPAIR SHOP HAS SEEN THIS ISSUE ON MAZDA3 AND INFORMED ME IT WAS PART OF A RECALL, AND THAT THIS POSES A POTENTIAL SAFETY RISK TO ME WHILE OPERATING THIS VEHICLE. THE MECHANIC SHOP HANDED ME A SHEET WITH THE RECALL CAMPAIGN 17V3... Read more
Incident date: Oct 5, 2018
HELP PLEASE? I PURCHASED MY 2003 MAZDA TRIBUTE IN OCTOBER, 2016. I RECENTLY NEEDED REPAIRS DONE (NEW MUFFLER SYSTEM WAS INSTALLED) BUT WAS TOLD MY LOWER CONTROL ARM ASSEMBLIES COULDN'T BE REPLACED BECAUSE OF THE HUGE CRACK IN THE SUB-FRAME. THE RECALL ON THE SUB-FRAME WAS DONE IN JULY, 2014 (BEFORE MY PURCHASE) ' BY INSTALLING A CROSS-BRACE. WHEN MAZDA MADE THE RECALL, OWNERS WERE INFORMED THA... Read more
Incident date: Oct 9, 2018
AUTOMATIC DOOR LOCK SYSTEM LOCKED ALL DOORS AND WOULD NOT RELEASE. THERE IS NO MECHANICAL OVER RIDE AND THE DRIVE WAS TRAPPED IN THE CAR. AFTER ATTEMPTING RELEASE MULTIPLE TIMES THE LOCK RELEASED AND THE DRIVER COULD EXIT BY CLIMBING OVER THE CENTER CONSOLE AND EXITING THE PASSENGER DOOR. WHEN OUTSIDE THE CAR AND ATTEMPTING TO UNLOCK IT THE DOOR HANDLE FELL OFF. IF THIS HAD BEEN AN EMERGENCY O... Read more
Incident date: Oct 9, 2018
THE FRONT HEADLIGHTS HAVE BEEN REPLACED TWICE ON EACH SIDE AND I AM WAITING ON BOTH HEADLIGHT ASSEMBLY KITS. THEY TELL ME IT IS A 1000.00 PLUS COST TO ME. AFTER SPEAKING WITH NATIONAL MAZDA (NOT NAPLETON) I WAS TOLD THEY HAD TO MAKE A CHANGE. SHOUOD THEY NOT HAVE A RECALL FOR THIS, WHILE WAITING FOR MY LEFT HEADLIGHT MY RIGHT WENT OUT WHILE DRIVING HOME LAST NIGHT. I NOW HAVE NO HEADLIGHTS F... Read more
Incident date: Oct 10, 2018
MY SON WAS DRIVING THE CAR APPROXIMATELY 40MPH ON A STATE ROUTE IN A RURAL AREA AND EXPERIENCED A SUDDEN LOSS OF STEERING CONTROL AND SHARP PULL TO THE RIGHT WHEN HE WAS TRYING TO BRAKE. THIS NEARLY CAUSED HIM TO HIT A TRUCK. WHEN HE REGAINED CONTROL HE NOTICED THE STEERING WHEEL WAS NOT ALIGNED WHILE GOING STRAIGHT AND THE CAR CONTINUED TO PULL TO THE RIGHT. WHEN HE MANAGED TO MAKE IT HOME WE JAC... Read more
Incident date: Oct 10, 2018
MY SON WAS DRIVING THE CAR APPROXIMATELY 40MPH ON A STATE ROUTE IN A RURAL AREA AND EXPERIENCED A SUDDEN LOSS OF STEERING CONTROL AND SHARP PULL TO THE RIGHT WHEN HE WAS TRYING TO BRAKE. THIS NEARLY CAUSED HIM TO HIT A TRUCK. WHEN HE REGAINED CONTROL HE NOTICED THE STEERING WHEEL WAS NOT ALIGNED WHILE GOING STRAIGHT AND THE CAR CONTINUED TO PULL TO THE RIGHT. WHEN HE MANAGED TO MAKE IT HOME WE JAC... Read more
Incident date: Oct 4, 2018
DRIVING ON HIGHWAY, I HAD TO BRAKE AND REALIZED I HAD TO STRUGGLE TO STEER THE VEHICLE PROPERLY. I HEARD A LOUD CLUNK WHEN RELEASING CLUTCH WHEN I HAD TO USE IT. MY STEERING WHEEL WAS OUT OF ALIGNMENT. WHEN I BROUGHT IN FOR SERVICE THEY SAID THE ENTIRE FRAME AND UNDERSIDE OF THE BODY HAD RUSTED OUT. I DO NOT HAVE PICTURES YET.
Incident date: Oct 4, 2018
DRIVING ON HIGHWAY, I HAD TO BRAKE AND REALIZED I HAD TO STRUGGLE TO STEER THE VEHICLE PROPERLY. I HEARD A LOUD CLUNK WHEN RELEASING CLUTCH WHEN I HAD TO USE IT. MY STEERING WHEEL WAS OUT OF ALIGNMENT. WHEN I BROUGHT IN FOR SERVICE THEY SAID THE ENTIRE FRAME AND UNDERSIDE OF THE BODY HAD RUSTED OUT. I DO NOT HAVE PICTURES YET.