Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Nov 8, 2018
I PUT MY VEHICLE IN THE MAZDA SHOP LAST YEAR 2017 FOR A RECALL AND I MENTIONED THAT THERE WAS SOMETHING I FELT IN MY BRAKES THEY TOLD ME THAT IT MAY BE DUST AND BY DRIVING IT WILL GO AWAY,MAZDA KNEW ABOUT THIS PROBLEM THEY SHOULD HAVE TAKEN CARE OF IT THEN.MY VEHICLE WAS TAKEN TO OURISMAN MAZDA DEALERSHIP ABOUT 2 WEEKS AGO AND I WAS TOLD THAT IT WAS MY BRAKE BOOSTER & MASTER CYLINDER LABOR IS $709... Read more
Incident date: Dec 17, 2018
THE VEHICLE WHEN IN MOTION ATTEMPTING TO BRAKE HAS SOFT BRAKES THAT WHEN ENGAGED, THE BRAKE PEDAL MOVES TO APROX. 1 INCH FROM THE FLOOR. THE BRAKES ONLY SLIGHTLY ENGAGE, HOWEVER, IF NEEDED THE ABS SYSTEM AND THE BRAKING ABILITY IS HINDERED WHEN HARD STOPPING. THE ROTORS AND PADS WERE REPLACED, AND THE BRAKE LINES BLED HOPING TO SOLVE THE ISSUE. YET, FURTHER DIAGNOSTICS SHOW THAT THE ABS CONTROL MO... Read more
Incident date: Aug 27, 2018
THE VEHICLE WAS IDENTIFIED AT THE DEALERSHIP AS HAVING A LEAKING TRANSFER CASE THAT NEEDED TO BE REPLACED. DURING THIS REPLACEMENT THE TRANSMISSION SPLINES WERE ALSO NOTED TO BE DAMAGED DUE TO THE FAULTY TRANSFER CASE. THEREFORE BOTH THE TRANSFER CASE AND TRANSMISSION NEEDED TO BE REPLACED AT MY EXPENSE.
Incident date: Dec 8, 2018
THIS VEHICLE CANNOT TOLERATE EVEN THE SLIGHTEST BIT OF SLUSH OR SNOW OR ICE ON THE ROAD. THE WHEELS START TO SPIN AND IT GOES NOWHERE. MANY TIMES IN LIGHT WINTERY CONDITIONS, THE VEHICLE FAILED TO HANDLE THE WINTER CONDITIONS, ESPECIALLY ON ANY KIND OF AN INCLINE, AND MY WHOLE COUNTY IS LOCATED ON ONE BIG INCLINE. THIS VEHICLE IS SUPPOSED TO HAVE FULL TIME TRACTION CONTROL. THAT'S LAUGHABLE. ... Read more
Incident date: Dec 26, 2018
12/26/2018 VEHICLE HAS 1500 MILES ON IT. DRY CLEAN PAVEMENT, 39 DEGREES F, AT NIGHT. SLOW SPEED, 15MPH, NORMAL BRAKING IN CONGESTED HIGHWAY TRAFFIC, GOING STRAIGHT, ANTI LOCK BRAKE SYSTEM ACTIVATED AND VEHICLE AUTOMATICALLY BRAKED VERY HARD, VEHICLE BEHIND STRUCK OUR CAR FROM BEHIND BECAUSE THEY DID NOT ANTICIPATE A VERY HARD BRAKE, CONDITIONS DID NOT CALL FOR A HARD BRAKE. DASH WARNING LIGHTS CAM... Read more
Crash
Incident date: Nov 12, 2018
RUNNING LIGHT ON THE DRIVER SIDE HEADLIGHT IS EXTREMELY DIM AND SOMETIMES DOES NOT EVEN COME ON.
Incident date: Dec 25, 2018
I WAS DRIVING AT 60MPH ON AN OPEN HIGHWAY, NO ONE IN FRONT, BACK OR TO THE SIDE OF ME WHEN SUDDENLY I HEARD AN EXPLOSION SOUND AND AND THE SUNROOF GLASS BEGAN TO POUR ON MY COUSIN, HIS WIFE AND ME. I PULLED OVER TO INSPECT THE OUTSIDE OF THE CAR. IT WAS OBVIOUS BY THE WAY THAT THE GLASS WAS BLOWN OUTWARD THAT THE GLASS EXPLODED AND WAS NOT "CAUSED BY A ROCK" (THE DEALER INSISTED IT WAS CAUSED FROM... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER THE CONTACT SHIFTED INTO THE DRIVE POSITION, THE VEHICLE ROLLED BACKWARDS AND WOULD NOT DRIVE FORWARD. ALSO, THE VEHICLE WOULD NOT SHUT OFF WHEN THE ENGINE POWER BUTTON WAS PRESSED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KOEPPEL MAZDA, 7712 NORTHERN BLVD, QUEENS, NY) WHERE IT WAS DIAGNOSED THAT THE SHIFTER WAS FAULTY. THE SHIFTER WAS REPLACED, BUT ... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER THE CONTACT SHIFTED INTO THE DRIVE POSITION, THE VEHICLE ROLLED BACKWARDS AND WOULD NOT DRIVE FORWARD. ALSO, THE VEHICLE WOULD NOT SHUT OFF WHEN THE ENGINE POWER BUTTON WAS PRESSED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KOEPPEL MAZDA, 7712 NORTHERN BLVD, QUEENS, NY) WHERE IT WAS DIAGNOSED THAT THE SHIFTER WAS FAULTY. THE SHIFTER WAS REPLACED, BUT ... Read more
Incident date: Nov 1, 2016
HEADLIGHTS SHAKE. MIRROR COVERS ON VISORS BROKE, NEVER EVEN USED MIRRORS. BURNS OIL.
Incident date: Nov 1, 2016
HEADLIGHTS SHAKE. MIRROR COVERS ON VISORS BROKE, NEVER EVEN USED MIRRORS. BURNS OIL.
Incident date: Nov 1, 2016
HEADLIGHTS SHAKE. MIRROR COVERS ON VISORS BROKE, NEVER EVEN USED MIRRORS. BURNS OIL.
Incident date: Sep 30, 2018
****NOTE - VIN AND MODEL LISTED DON'T MATCH**** POWER STEERING FLUID LEAK ## VIN PASSED ## MAZDA 5 2010 ## *TT
Incident date: Dec 4, 2018
I WROTE THE FOLLOWING DESCRIPTION OF WHAT HAPPENED TO MAZDA CUSTOMER SERVICES: ON THE EVENING OF DECEMBER 4, 2018, I WAS ON MY WAY HOME FROM WORK. I WAS DRIVING 75 MPH, THE POSTED SPEED LIMIT FOR THAT STRETCH OF TEXAS HIGHWAY. THE SURFACE OF THE ROAD IS BRAND NEW AND DRIVING CONDITIONS WERE IDEAL. AT APPROXIMATELY 6:10 PM, ABOUT 10 MILES FROM HOME, THERE WAS A LOUD THUD AND MY CAR DROPPED ... Read more
Incident date: Nov 3, 2018
EBRAKE WOULD NOT DISENGAGE ON THE MAZDA CX-5 2016 GT WITH CITY BRAKE AND ELECTRONIC E-BRAKE AT 36,100 MILES DURING VARIOUS PARKING LOCATIONS SCENARIOS. VEHICLE WOULD START NORMALLY AT PUSH OF START BUTTON BUT THE E-BRAKE LIGHT WOULD STAY ON IN THE FLASHING MODE. TURN ENGINE OFF/RESTARTING WOULD RESOLVE THE PROBLEM TEMPORARILY JUST TO RETURN TO THE SAME ISSUE AT RANDOM PARKING LOCATIONS. DEALERSHI... Read more
Incident date: Nov 3, 2018
EBRAKE WOULD NOT DISENGAGE ON THE MAZDA CX-5 2016 GT WITH CITY BRAKE AND ELECTRONIC E-BRAKE AT 36,100 MILES DURING VARIOUS PARKING LOCATIONS SCENARIOS. VEHICLE WOULD START NORMALLY AT PUSH OF START BUTTON BUT THE E-BRAKE LIGHT WOULD STAY ON IN THE FLASHING MODE. TURN ENGINE OFF/RESTARTING WOULD RESOLVE THE PROBLEM TEMPORARILY JUST TO RETURN TO THE SAME ISSUE AT RANDOM PARKING LOCATIONS. DEALERSHI... Read more
Incident date: Aug 12, 2017
TL* THE CONTACT OWNED A 2014 MAZDA 2. WHILE DRIVING AT AN UNKNOWN SPEED IN REVERSE, THE CONTACT STRUCK AN EMBANKMENT AND THE VEHICLE FLIPPED OVER. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A CHEST INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED AS THE INSURANCE COMPANY... Read more
Crash
1 injured
Incident date: Aug 27, 2018
WAS DRIVING ON INTERSTATE AT 70MPH AND APPLIED BREAKS, HEARD A BANG FROM AREA OF PASSENGER FRONT SIDE AND LOST CONTROL OF THE STEERING OF THE VEHICLE CAUSING IT SWERVE INTO THE ADJACENT LANE ON MY RIGHT. I NARROWLY AVOIDED BEING HITTING AND BEING HIT BY OTHER VEHICLES AND WAS ABLE GET THE CAR TO THE SHOULDER EVENT WITHOUT HAVING PROPER CONTROL STEERING AS THE CAR WOULD ONLY STEER TO THE RIGHT. ... Read more
Incident date: Aug 27, 2018
WAS DRIVING ON INTERSTATE AT 70MPH AND APPLIED BREAKS, HEARD A BANG FROM AREA OF PASSENGER FRONT SIDE AND LOST CONTROL OF THE STEERING OF THE VEHICLE CAUSING IT SWERVE INTO THE ADJACENT LANE ON MY RIGHT. I NARROWLY AVOIDED BEING HITTING AND BEING HIT BY OTHER VEHICLES AND WAS ABLE GET THE CAR TO THE SHOULDER EVENT WITHOUT HAVING PROPER CONTROL STEERING AS THE CAR WOULD ONLY STEER TO THE RIGHT. ... Read more
Incident date: Aug 27, 2018
WAS DRIVING ON INTERSTATE AT 70MPH AND APPLIED BREAKS, HEARD A BANG FROM AREA OF PASSENGER FRONT SIDE AND LOST CONTROL OF THE STEERING OF THE VEHICLE CAUSING IT SWERVE INTO THE ADJACENT LANE ON MY RIGHT. I NARROWLY AVOIDED BEING HITTING AND BEING HIT BY OTHER VEHICLES AND WAS ABLE GET THE CAR TO THE SHOULDER EVENT WITHOUT HAVING PROPER CONTROL STEERING AS THE CAR WOULD ONLY STEER TO THE RIGHT. ... Read more
Incident date: Oct 1, 2018
SPORADIC POWER STEERING LOSS, ALMOST GOT INTO 2 ACCIDENTS. WHILE DRIVING I WOULD LOSS POWER STEERING.
Incident date: Nov 27, 2018
VEHICLE WAS PUT INTO DRIVE & IT WOULD NOT MOVE FORWARD 03/20/2018 AND IT ROLLED BACKWARDS. ALSO UNABLE TO SHUT VEHICLE OFF ONCE IT IS PARKED. CONTINUOUS ISSUES TO TURN THE VEHICLE OFF ONCE IT IS PARKED. LIGHTS STAYS ON THE DASHBOARD & RADIO CONTINUE TO PLAY MUSIC. I HAVE BEEN HAVING ISSUES FOR TWO YEARS NOW TURNING THE VEHICLE OFF AND MAZDA IS NOW TELLING ME THAT IT IS BECAUSE OF MY PHONE CHARGER ... Read more
Incident date: Nov 27, 2018
VEHICLE WAS PUT INTO DRIVE & IT WOULD NOT MOVE FORWARD 03/20/2018 AND IT ROLLED BACKWARDS. ALSO UNABLE TO SHUT VEHICLE OFF ONCE IT IS PARKED. CONTINUOUS ISSUES TO TURN THE VEHICLE OFF ONCE IT IS PARKED. LIGHTS STAYS ON THE DASHBOARD & RADIO CONTINUE TO PLAY MUSIC. I HAVE BEEN HAVING ISSUES FOR TWO YEARS NOW TURNING THE VEHICLE OFF AND MAZDA IS NOW TELLING ME THAT IT IS BECAUSE OF MY PHONE CHARGER ... Read more
Incident date: Dec 12, 2018
EXCESSIVE REAR BRAKE WEAR. REAR PADS WORN DOWN TO METAL BACKING PLATE AT 20,900 MILES WITH NO AUDIBLE BREAK WEAR INDICATOR. FRONT BRAKES 70% WORN AT SAME MILAGE.
Incident date: Oct 12, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS). THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED THERE WAS NO FAILURE. *JB
Incident date: Dec 5, 2018
EVERY TIME I FILL UP THE GAS TANK GAS SHOOTS OUT THE FILLER RECEPTICAL. I MUST ALWAYS STAND AWAY FROM THE FILLER TO AVOID GETTING ANY GAS ON MYSELF. GAS RUNS DOWN THE SIDE OF THE CAR. I AM CONCERNED THIS COULD CAUSE A FIRE. I HAD TO GIVE A DATE BELOW BUT THIS HAS BEEN HAPPENING FOR YEARS.
Incident date: Jan 25, 2017
MY CX-7 WAS REPAIRED UNDER THE BALL JOINT RECALL. THE BALL JOINT HAD FAILED PRIOR TO GETTING THE BALL JOINT REPLACED. AS A RESULT THERE WERE A LOT MORE REPAIRS THAT WERE REQUIRED. IT HAS BEEN A LITTLE OVER A YEAR SINCE THE BALL JOINTS WERE REPAIRED. REPAIR DATE WAS 1/25/2017. ACCORDING TO MORRIE'S CHIPPEWA VALLEY MAZDA IN LAKE HALLIE, WI, MY LEFT BALL JOINT IS ALREADY LOOSE. IT WAS MY UNDERSTAN... Read more
Incident date: Dec 18, 2018
PRESSING THE PUSH-START BUTTON DOES NOT SHUT OFF VEHICLE. CAR IS IN PARK. HAVE HAD TO WALK AWAY WITH CAR STILL "ON", DRAINING THE BATTERY.
Incident date: Jul 3, 2017
ELECTRIC-ASSIST POWER STEERING, RANDOMLY IN THE PARKING LOT THE WHEEL WILL TURN ALL BY ITSELF, ONE WAY TURNS EASIER THAN THE OTHER, SOMETIMES YOU HAVE NO POWER STEERING AND OTHER TIMES YOUR STEERING WHEEL TURNS LIKE BUTTER, I LIVE IN THE MOUNTAINS WITH A VERY WINDY AND DANGEROUS ROADS, I'VE TAKEN IT TO SEVERAL MECHANICS FINALLY ONE MECHANIC JUST UNPLUG THE WIRING HARNESS SO THERE IS NO POWER STEER... Read more
Incident date: Jul 3, 2017
ELECTRIC-ASSIST POWER STEERING, RANDOMLY IN THE PARKING LOT THE WHEEL WILL TURN ALL BY ITSELF, ONE WAY TURNS EASIER THAN THE OTHER, SOMETIMES YOU HAVE NO POWER STEERING AND OTHER TIMES YOUR STEERING WHEEL TURNS LIKE BUTTER, I LIVE IN THE MOUNTAINS WITH A VERY WINDY AND DANGEROUS ROADS, I'VE TAKEN IT TO SEVERAL MECHANICS FINALLY ONE MECHANIC JUST UNPLUG THE WIRING HARNESS SO THERE IS NO POWER STEER... Read more
Incident date: Jul 3, 2017
ELECTRIC-ASSIST POWER STEERING, RANDOMLY IN THE PARKING LOT THE WHEEL WILL TURN ALL BY ITSELF, ONE WAY TURNS EASIER THAN THE OTHER, SOMETIMES YOU HAVE NO POWER STEERING AND OTHER TIMES YOUR STEERING WHEEL TURNS LIKE BUTTER, I LIVE IN THE MOUNTAINS WITH A VERY WINDY AND DANGEROUS ROADS, I'VE TAKEN IT TO SEVERAL MECHANICS FINALLY ONE MECHANIC JUST UNPLUG THE WIRING HARNESS SO THERE IS NO POWER STEER... Read more
Incident date: Oct 29, 2010
WHEN I ENTER CAR AND ATTACH SEAT BELT, AT SOME POINT DURING STARTING OUT OR IN THE PROCESS OF GOING DOWN THE ROAD, THE SEAT WILL START LEANING BACKWARDS DUE TO THE SEATBELT BEING HOOKED AROUND THE LEVER TO TILT THE SEAT BACK. MY FEET NO LONGER REACH THE GAS OR BREAK PEDAL WHEN THIS HAPPENS. I HAVE BEEN FORTUNATE ENOUGH THAT IT HAS NOT BEEN THE CAUSE OF AN ACCIDENT SO FAR. IT HAPPENS AT ANY TIME AF... Read more
Incident date: Oct 29, 2010
WHEN I ENTER CAR AND ATTACH SEAT BELT, AT SOME POINT DURING STARTING OUT OR IN THE PROCESS OF GOING DOWN THE ROAD, THE SEAT WILL START LEANING BACKWARDS DUE TO THE SEATBELT BEING HOOKED AROUND THE LEVER TO TILT THE SEAT BACK. MY FEET NO LONGER REACH THE GAS OR BREAK PEDAL WHEN THIS HAPPENS. I HAVE BEEN FORTUNATE ENOUGH THAT IT HAS NOT BEEN THE CAUSE OF AN ACCIDENT SO FAR. IT HAPPENS AT ANY TIME AF... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2016 MAZDA 3. WHILE DRIVING 75 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE ACCELERATED. UPON DEPRESSING THE BRAKE PEDAL FOR THE THIRD TIME, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. WHEN THE VEHICLE RESTARTED, THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MAN... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2016 MAZDA 3. WHILE DRIVING 75 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE ACCELERATED. UPON DEPRESSING THE BRAKE PEDAL FOR THE THIRD TIME, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. WHEN THE VEHICLE RESTARTED, THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MAN... Read more
Incident date: Dec 1, 2018
TL* THE CONTACT OWNS A 2016 MAZDA 3. WHILE DRIVING 75 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE ACCELERATED. UPON DEPRESSING THE BRAKE PEDAL FOR THE THIRD TIME, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. WHEN THE VEHICLE RESTARTED, THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MAN... Read more
Incident date: Dec 12, 2018
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING AT UNKNOWN SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CARDINALEWAY MAZDA MESA (6343 E TEST DR, MESA, AZ 85206, (480) 401-5212) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WERE TW... Read more
Incident date: Dec 12, 2018
TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING AT UNKNOWN SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CARDINALEWAY MAZDA MESA (6343 E TEST DR, MESA, AZ 85206, (480) 401-5212) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WERE TW... Read more
Incident date: Nov 1, 2017
TL* THE CONTACT OWNS A 2016 MAZDA 6. IN TEMPERATURES BELOW 45 DEGREES, THE EMERGENCY BRAKE INDICATOR WOULD REMAIN ILLUMINATED AFTER STARTING THE VEHICLE. ALSO, WHILE DRIVING, THE EMERGENCY BRAKE INDICATOR WOULD SOMETIMES ILLUMINATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MATT CASTRUCCI MAZDA, 3013 MALL PARK DR, DAYTON, OH) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. TH... Read more
Incident date: Dec 6, 2018
TL* THE CONTACT OWNS A 2016 MAZDA 6. WHILE DRIVING 55 MPH, THE CRUISE CONTROL ENGAGED AND WOULD NOT TURN OFF. LESTER RAINES MAZDA (5035 MACCORKLE AVE SW, SOUTH CHARLESTON, WV 25309, (304) 768-1251) INFORMED THE CONTACT TO DISCONNECT THE NEGATIVE BATTERY TERMINAL TO RESET THE COMPUTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIM... Read more
Incident date: May 15, 2018
I RECEIVED A RECALL NOTICE FOR BALL JOINTS HOWEVER NO PARTS WERE AVAILABLE AT THE TIME TO CORRECT THE PROBLEM. WAITED OVER A YEAR AND THE BALL JOINT LET GO SO I WAS UNABLE TO DRIVE MY MAZDA. I TOOK IT TO THE REPAIR SHOP AND HAD IT FIXED. 3 MONTHS LATER I RECEIVED A NOTICE FROM MAZDA THAT THE PARTS WERE IN. I CALLED MAZDA 3 TIMES ASKING FOR A REIMBURSEMENT AS I HAD TO PAY OUT OF MY OWN POCKET ... Read more
Incident date: Dec 17, 2018
I WAS DRIVING DOWN THE HIGHWAY ABOUT 70MPH ON A SUNNY DAY ABOUT 71F WITH MY SUNSHADE OPEN, NO CARS NEARBY. ALL OF A SUDDEN I HEARD THIS LOUD POP, EXPLOSION LIKE, MY SUNROOF HAD SHATTERED! GLASS WENT EVERYWHERE ON ME, PASSENGER SEAT, BACKSEAT. I DUCKED, FORTUNATELY THERE WERE NO CARS AROUND ME THAT COULD'VE LED TO A WRECK. I CLOSED MY SUN SHADE AND DROVE STRAIGHT TO THE NEAREST DEALERSHIP. THE EXPL... Read more
Incident date: Dec 16, 2018
THE VEHICLE GAVE THREE BEEPS AND THE BREAK EMERGENCY LIGHT INDICATOR CAME ON. THE CAR DOESN'T EVEN HAVE 11,000 MILES ON IT YET AND IT IS A BRAND NEW 2017. LUCKILY I WAS JUST LEAVING THE HOUSE TO GO SHOPPING AND DID NOT GET ONTO A MAJOR THOROUGHFARE YET. THE MANUAL INDICATES THAT I SHOULD NOT DRIVE ANYWHERE BECAUSE THE BRAKES CAN FAIL AT ANY MOMENT AND TO IMMEDIATELY CONTACT THE DEALER, BUT IT'S ... Read more
Incident date: Dec 13, 2018
VEHICLE STALLS OUT WHILE DRIVING AT NORMAL HIGHWAY SPEED, 65 MPH. LIGHTS ALL COME ON ON THE INSTRUMENT PANEL. HAS BEEN DOING THIS MORE OFTEN NOW. MENTIONED IT TO BERGE MAZDA IN AZ WHEN TAKEN IN FOR SERVICE.
Incident date: Nov 16, 2018
DRIVER'S SEAT CAME UNATTACHED FROM THE FLOOR MOUNTED SLIDES/BRACKETS THAT ALLOW FOR LEG LENGTH ADJUSTMENTS. CAR WAS IN MOTION, TRAVELLING APPROXIMATELY 35 MPH, AND IN THE CENTER OF THREE LANES OF TRAFFIC AT THE TIME. I PULLED OVER AND EXAMINED THE SEAT. WASHERS WERE UNDER THE SEAT, AND THE SEAT WOULD MOVE UP AND DOWN 8-10 INCHES ON THE LEFT (DOOR-SIDE) SIDE. SEAT WAS STILL ATTACHED TO BRACKETS... Read more
Incident date: Dec 4, 2018
RIGHT FRONT HEADLAMP REPEATEDLY GOES OUT AND IT'S NEITHER THE BULB NOR THE FUSE! SUBSEQUENTLY STUCK DRIVING HOME WITH HIGH BEAMS (TO SEE WELL ENOUGH TO NAVIGATE SAFELY) BUT FEARFUL THE GLARE CREATES A SAFETY ISSUE FOR OPPOSING TRAFFIC - A TWOFER! NOTE; BANGING ON THE SIDE OF HEADLAMP ASSEMBLY WITH CLOSED FIST 'SOMETIMES' HAS IT COME BACK TO LIFE. LOOKED ONLINE AND - SURPRISE, SURPRISE - THERE A... Read more
Incident date: Dec 14, 2018
I HAVE HAD MY AIRBAG LIGHT ON MY DASHBOARD TURN ON. THIS IS THE THIRD TIME IT DOES THAT. I'M SCARED IT'S GOING TO EXPLODE ON ME WHEN I'M DRIVING. PLEASE LET ME KNOW IF THERE'S A RECALL FOR THE CAR I HAVE. DRIVING WITH A SCARE FEELING IS NOT GOOD.
Incident date: Dec 5, 2018
MAZDA WILL ONLY REPLACE DASHBOARDS FOR MELTING AND STICKY DASHBOARDS. THEY KNOW THERE IS A PROBLEM WITH THE MATERIAL USED. THEY WILL NOT REPLACE DASHBOARDS THAT ARE CRACKING . MY CONCERN IS THE CRACKING IS OVER PASSENGER SIDE AIRBAG. I FELL THIS COULD BE A PROBLEM. THE AIRBAG SHOULD NOT BE COMPROMISED AND CONTAINED IN A FAULTY CRACKED DASH. I BELIEVE TOYOTA AND LEXUS HAD THE SAME PROBLEM BUT THE... Read more
Incident date: Dec 1, 2016
REPEATED THROTTLE BODY ISSUES, CAR WHILE DRIVING WILL DROP TO A CRAWL WITH ERRATIC REVVING. DID THIS IN THE MIDDLE OF THE EXPRESS WAY, NEARLY CAUSING AN ACCIDENT, HAD TO BE TOWED AWAY. WILL NOT START DO TO REVVING LOOP CAUSED BY THROTTLE BODY. MULTIPLE TSB HAVE BEEN ISSUED FOR THIS PROBLEM, SO IT SEEMS THE THROTTLE BODY ISSUES PLAGUE MANY CUSTOMERS.
Incident date: Dec 1, 2016
REPEATED THROTTLE BODY ISSUES, CAR WHILE DRIVING WILL DROP TO A CRAWL WITH ERRATIC REVVING. DID THIS IN THE MIDDLE OF THE EXPRESS WAY, NEARLY CAUSING AN ACCIDENT, HAD TO BE TOWED AWAY. WILL NOT START DO TO REVVING LOOP CAUSED BY THROTTLE BODY. MULTIPLE TSB HAVE BEEN ISSUED FOR THIS PROBLEM, SO IT SEEMS THE THROTTLE BODY ISSUES PLAGUE MANY CUSTOMERS.