Showing 29,895 complaints for MAZDA
Incident date: Feb 4, 2019
WHILE DRIVING THE POWER STEERING MALFUNCTIONS THE RADIO DISPLAY KEEP RESTARTING AND THE POWER STEERING GOES OUT, AND THEN THE VEHICLE POWERS COMPLETELY DOWN WHILE DRIVING. I HAVE LOOKED IN FORUMS AND THIS ISSUE HAS BEEN OCCURRING AT LEAST SINCE 2004, AND HAS NOT BEEN FIXED! HTTPS://WWW.FOXNEWS.COM/US/MAZDA-TO-RECALL-MAZDA3-AND-MAZDA5-TO-ADDRESS-LOSS-OF-POWER-STEERING THERE IS AN OLD ARTICLE THAT M
... AZDA 3'S HAVE BEEN RECALLED FOR THIS EXACT ISSUE, BUT THE ISSUE APPARENTLY HAS ACTUALLY NEVER BEEN FIXED. SEE THE ATTACHED DOCUMENT, DO I NEED GET AN ATTORNEY TO GET THIS FIXED SINCE MY CAR IS 2013 AND THE ISSUES ARE ONLY BEING ADDRESSED IN LATER MODELS? CLEARLY THEY DIDN'T FIX THE ISSUE IF NEWER MODELS END UP WITH THE SAME ISSUE. THIS NEEDS TO BE RECALLED IS EXTREMELY DANGEROUS! I AM VERY DISAPPOINTED WITH THIS AND IT WILL KEEP FROM BUYING MAZDA EVER AGAIN DUE THE EXTREEM NEGLECT ON THIS ISSUE BY MAZDA, IT SHOWS A HUGE LACK OF INTEGRITY.Read more
Incident date: Dec 20, 2018
TOOK CAR IN FOR OIL CHANGE AND TIRE ROTATION. LESS THAN 10,000 MILES, CAR JUST 2 YEARS OLD. NEEDED MAJOR BRAKE JOB. TOTAL $600. THEY ARE TELLING ME BECAUSE I LIVE AT THE BEACH THE SALT CORRODED THE BRAKES AND IT IS NOT COVERED BY WARRANTY. I CALLED CUSTOMER SERVICE AND WROTE TO MAZDA HEADQUARTERS. NO ONE WOULD HELP ME. MY CONCERN IS WILL THIS BE OCCURRING EVERY 2 YEARS AND ARE THE BRAKES S
... AFE????Read more
Incident date: Jan 26, 2018
TL* THE CONTACT OWNS A 2018 MAZDA CX-5. WHILE PULLING INTO A PARKING SPACE AT 5 MPH, THE VEHICLE ACCELERATED ON ITS OWN WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A MEDIAN AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SCHWARTZ MAZDA (585 SHREWSBURY AVE, SHREWSBURY, NJ 07702
... , (732) 945-5100) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 650.Read more
Crash
Incident date: Feb 4, 2019
CAR ISSUE ON MAY 6TH 2018, I FIRST EXPERIENCED AN ISSUE WITH MY VEHICLE NOT FULLY TURNING OFF THE CAR WHILE IN PARK. I HAVE A PUSH BUTTON START ON MY CAR AND AFTER I PUT IT IN PARK, I PRESSED THE PUSH BUTTON TO SHUT IT OFF AND IT WOULD NOT TURN OFF. I WANT TO EXIT THE VEHICLE AND IT WAS BEEPING AT ME AS IF I DID NOT TURN OFF MY CAR. AND THE LIGHT ON THE PUSH BUTTON WAS ORANGE. THE CAR WAS IN A
... STATE AS IF I WAS USING THE BATTERY BUT DID NOT HAVE MY ENGINE ON OR AC. I PUT MY FOOT ON THE BRAKE, PRESSED THE BUTTON TO TRY TO SHUT IT OFF, AND IT TURNED MY CAR BACK ON THEN I PRESSED THE FOOT ON THE BRAKE TO SHUT IT OFF AND IT WENT BACK TO USING THE BATTERY ONLY. I TRIED MANY DIFFERENT WAYS TO SHUT OFF MY VEHICLE AND I STILL COULD NOT. I ATTEMPTED THIS AT LEAST 5 TIMES BEFORE MY VEHICLE FINALLY SHUT OFF. I PUT MY CAR IN PARK, GO TO SHUT OFF MY CAR AND IT WILL NOT FULLY SHUT OFF. I ATTEMPTED TO SHUT IT OFF SEVEN TIMES BEFORE I FINALLY PUT MY CAR IN REVERSE PUT IT IN PARK AND THEN MY CAR SHUT OFF. I CALLED MY MAZDA DEALERSHIP, AND ASK THEM WHAT I WOULD DO IN THE FUTURE TO FIX THIS ISSUE AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. I LOOKED UP ON THE INTERNET, AND THERE'S HUNDREDS OF PEOPLE THAT HAVE HAD THIS ISSUE AND ALL OF THEM SAY THAT MAZDA SAYS THEY'VE NEVER HEARD OF THE ISSUE. THEY URGED ME TO COME IN, HAVE MY CAR DIAGNOSED, AND THEN THEY COULD TRY TO SEE WHAT IS WRONG WITH IT. BECAUSE MY CAR IS NO LONGER UNDER WARRANTY, I WOULD BE PAYING FOR SOMETHING THAT MIGHT BE A RECALL ISSUE. HOW ARE THERE HUNDREDS OF PEOPLE, BLOGS EVERYWHERE WITH THE SAME ISSUES AS MYSELF AND NO ONE HAS EVER HEARD OF IT? THIS IS NOW HAPPENING TO ME ON A REGULAR BASIS. I LOVE THIS VEHICLE BUT I'M SECONDS AWAY FROM GETTING RID OF IT. I'VE HAD ENOUGH. THIS IS DEFINITELY A DEFECT IN THE MANUFACTURING OF THE VEHICLES.Read more
Incident date: Feb 4, 2019
CAR ISSUE ON MAY 6TH 2018, I FIRST EXPERIENCED AN ISSUE WITH MY VEHICLE NOT FULLY TURNING OFF THE CAR WHILE IN PARK. I HAVE A PUSH BUTTON START ON MY CAR AND AFTER I PUT IT IN PARK, I PRESSED THE PUSH BUTTON TO SHUT IT OFF AND IT WOULD NOT TURN OFF. I WANT TO EXIT THE VEHICLE AND IT WAS BEEPING AT ME AS IF I DID NOT TURN OFF MY CAR. AND THE LIGHT ON THE PUSH BUTTON WAS ORANGE. THE CAR WAS IN A
... STATE AS IF I WAS USING THE BATTERY BUT DID NOT HAVE MY ENGINE ON OR AC. I PUT MY FOOT ON THE BRAKE, PRESSED THE BUTTON TO TRY TO SHUT IT OFF, AND IT TURNED MY CAR BACK ON THEN I PRESSED THE FOOT ON THE BRAKE TO SHUT IT OFF AND IT WENT BACK TO USING THE BATTERY ONLY. I TRIED MANY DIFFERENT WAYS TO SHUT OFF MY VEHICLE AND I STILL COULD NOT. I ATTEMPTED THIS AT LEAST 5 TIMES BEFORE MY VEHICLE FINALLY SHUT OFF. I PUT MY CAR IN PARK, GO TO SHUT OFF MY CAR AND IT WILL NOT FULLY SHUT OFF. I ATTEMPTED TO SHUT IT OFF SEVEN TIMES BEFORE I FINALLY PUT MY CAR IN REVERSE PUT IT IN PARK AND THEN MY CAR SHUT OFF. I CALLED MY MAZDA DEALERSHIP, AND ASK THEM WHAT I WOULD DO IN THE FUTURE TO FIX THIS ISSUE AND THEY SAID THEY HAVE NEVER HEARD OF THIS ISSUE BEFORE. I LOOKED UP ON THE INTERNET, AND THERE'S HUNDREDS OF PEOPLE THAT HAVE HAD THIS ISSUE AND ALL OF THEM SAY THAT MAZDA SAYS THEY'VE NEVER HEARD OF THE ISSUE. THEY URGED ME TO COME IN, HAVE MY CAR DIAGNOSED, AND THEN THEY COULD TRY TO SEE WHAT IS WRONG WITH IT. BECAUSE MY CAR IS NO LONGER UNDER WARRANTY, I WOULD BE PAYING FOR SOMETHING THAT MIGHT BE A RECALL ISSUE. HOW ARE THERE HUNDREDS OF PEOPLE, BLOGS EVERYWHERE WITH THE SAME ISSUES AS MYSELF AND NO ONE HAS EVER HEARD OF IT? THIS IS NOW HAPPENING TO ME ON A REGULAR BASIS. I LOVE THIS VEHICLE BUT I'M SECONDS AWAY FROM GETTING RID OF IT. I'VE HAD ENOUGH. THIS IS DEFINITELY A DEFECT IN THE MANUFACTURING OF THE VEHICLES.Read more
Incident date: Feb 2, 2019
REPLACED BATTERY JANUARY 29, 2019. BATTERY NOT HOLDING A CHARGE IT GOES COMPLETELY DEAD AFTER NOT DRIVING ONE DAY. THERE IS NO OBVIOUS CAUSE AS TO WHY THE BATTERY IS DRAINED DEAD NO LIGHTS ON NO DASH LIGHTS NO NOTHING INDICATING THAT THE BATTERY SHOULD GO DEAD . UPON CHECKING THE INTERNET THERE HAVE BEEN MANY OTHER INSTANCES WHERE THIS PROBLEM HAS ALSO HAPPENED WITH THIS YEAR MAKE AND MODEL.
... PROBLEM MAY LIE WITHIN THE MAZDA ELECTRICAL SYSTEM ITSELF AND HARD FOR THE MANUFACTURE DEALER OR CAR OWNER TO IDENTIFY .Read more
Incident date: Jan 25, 2019
PERSISTENT ISSUE WITH SMART CITY BREAK SYSTEMS MALFUNCTIONING CAUSING THE VEHICLE TO BREAK WITHOUT WARNING. SO FAR ONLY AT LOW SPEEDS BUT IT TRIGGERS A CHECK ENGINE LIGHT DUE TO ME PUSHING THE GAS WHILE THE CAR IS TRYING TO BREAK. WHEN I CAN GET TO A SPOT TO TURN THE ENGINE OFF, THEN BACK ON, THE WARNINGS GO AWAY. IT'S VERY UNSETTLING WHEN THIS HAPPENS AND FEELS LIKE AN ACCIDENT COULD OCCUR AT ANY
... MOMENT AS I CAN'T CONTROL THE SPEED OF THE VEHICLE WHEN THIS HAPPENS. SO FAR THIS HAS HAPPENED ON CITY STREETS AND ONCE WHILE DRIVING IN A CURVY COUNTRY ROAD. HAS OCCURRED AT LEAST 5 TIMES IN THE TWO WEEKS I'VE ONLY THE VEHICLE AND THE DEALERSHIP HAS NO IDEA WHAT IS WRONG. THEY REPLACED SOME PARTS BUT IT'S STILL HAPPENING.Read more
Incident date: Nov 20, 2018
MY 2003 MAZDA MPV HAS A HORRIBLE TRANSMISSION SHIFTING PROBLEM. TOOK IT TO DEALER AND THEY SAID IT'S THE TRANSMISSION CONTROL MODULE. THEY CHARGED ME 1,500 DOLLARS TO INSTALL NEW AND AND REFLASH IT AND THE TRANSMISSION STILL DOESN'T SHIFT PROPERLY.
Incident date: Jun 1, 2018
THE DAYTIME RUNNING LIGHT ON THE DRIVER'S SIDE HEADLIGHT ASSEMBLY FAILED AFTER 3 YEARS AND 60,000 MILES. IT IS AN LED, NON-REPLACEABLE LIGHT THAT IS PART OF THE ENTIRE HEADLIGHT ASSEMBLY. OUT OF WARRANTY AND DEALERS WANT IN EXCESS OF $1,000 TO REPLACE THE HEADLIGHT ASSEMBLY. THE LED LIGHT SHOULD LAST MORE THAN 3 YEARS. THIS IS A SAFETY ISSUE AND SHOULD BE A RECALL BY MAZDA.
Incident date: Aug 8, 2018
UNFORTUNATELY A PICTURE WILL NOT WORK FOR WHAT US HAPPENING IN MY VEHICLE. THE NAVIGATION HUB IN MY VEHICLE WITH START TO PHANTOM PRESS BUTTONS WHEN STOPPED OR DRIVING. WHEN STOPPED IT WILL START TO OPEN MENUS AND CHANGE SETTINGS AS WELL AS OPEN THE PHONE AND ATTEMPT TO DIAL NUMBERS ON IT OWN. THIS CAN BE VERY DISTRACTING WHILE STOPPED AS IT IS CONSTANTLY BEEPING AND CLICKING WHICH PREVENTS ME FRO
... M PAYING ATTENTION. WHILE THE CAR IS IN MOTION IT IS UNABLE TO DIAL NUMBERS BUT WILL STILL GO INTO MENUS AND START CHANGING SETTINGS WHICH IS A HUGE DISTRACTION FROM THE ROAD WHILE DRIVING. THERE IS NO WAY TO TURN OFF THE SYSTEM AND IF YOU TRY TO MUTE IT WITH THE MUTE BUTTON THE SYSTEM HAS UNLIMITED ITSELF AND CONTINUED TO RAPIDLY CHANGE SETTING OR SELECT DIFFERENT THINGS WITHIN THE MENU ALL THE WHILE MAKING VERY AUDIBLE AND DISTRACTING NOISES. THIS IS A KNOWN ISSUE THAT HAS BEEN SEEN IN MANY FORUMS AND MAZDA HAS NOT DONE ANYTHING TO FIX THIS FOR THEIR CUSTOMERS. MY FEAR IS THAT OF THE FACT THAT IT CAN TAKE YOUR ATTENTION AWAY FROM DRIVING WHILE THIS IS HAPPENING. IT IS NOT A CONSISTENT CONDITION THOUGH AND WILL NOT DO IT FOR DAYS, WEEKS OR MONTHS BUT THEN WILL ALL OF A SUDDEN START UP AGAIN. RESETTING THE SYSTEM DOES NOTHING TO FIX THIS AS WELL AS TURNING THE CAR OFF THEN ON AGAIN. I HOPE THAT THIS ISSUE MAY BE RECALLED AS IT POSES SAFETY HAZARDS FOR ANYONE WITH THIS PROBLEM TO BE DISTRACTED AND NOT PAY ATTENTION TO WHAT IS HAPPENING ON THE ROAD WHICH COULD LEAD TO TRAFFIC COLLISIONS ESPECIALLY IN IN CLIMATE WEATHER.Read more
Incident date: Jan 22, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SLIPPED INTO NEUTRAL AND STOPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO INDEPENDENCE MAZDA (704-563-1510, LOCATED AT 6735 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE VIA EMAIL. THE MANUFACTURER ATTEMPTED, B
... UT FAILED TO REACH THE CONTACT. THE CONTACT PLANNED TO CALL THE MANUFACTURER BACK. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 49,500.Read more
Incident date: Jul 27, 2006
TIRES FEATHER OR CUP IN LESS THAN 25000 MILES DUE TO THE REAR WHEEL FACTORY CAMBER TIRE MANUFACTURERS DO NOT RECOMMEND AGGRESSIVE CAMBER AND WILL NOT WARRANTY THE TIRES FOR PREMATURE FAILURE. MAZDA AND OTHER MANUFACTURERS KNOW THAT THE AGGRESSIVE CAMBER CAUSES TIRES TO WEAR FASTER SINCE THEY ARE NOT DESIGNED FOR THIS. THE FEATHERING DRASTICALLY AFFECT HANDLING ESPECIALLY IN WET WEATHER. TIRE MANU
... FACTURERS SHOULD STATE THE MAXIMUM ACCEPTABLE CAMBER FOR THEIR TIRES AND MANUFACTURERS SHOULD CHOOSE APPROPRIATELY DESIGN TIRES FOR THIS APPLICATION. IT IS A SAFETY ISSUE SINCE IT HAPPENS WITH FACTORY RECOMMENDED ALIGNMENT SPECS. THE AGGRESSIVE CAMBER IMPROVES HANDLING BUT TIRES ARE NOT DESIGNED FOR THIS. IF THE TIRE MANUFACTURER WILL NOT BACK THE TIRE FOR THIS APPLICATION THEN THE CAR MANUFACTURER HAS IMPROPERLY DESIGNED THE SUSPENSION FOR PASSENGER CARS. THIS IS THE 3S MODEL WITH ONLY 135000 MILES AND 5TH SET OF TIRES AND ALIGNMENT CHECKED EACH TIME.Read more
Incident date: Jan 10, 2019
TAKATA RECALL , DASHBOARD STARTING TO MELTDOWN REALLY BAD. I SEEN ALOT OF PEOPLE GOT SAME PROBLEM.THE VEHICLE IS MY COMMUTER OVER TIME IT STARTS TO GET STICKY FIBERS GET STUCK ON IT NEEDS TO RECALLED ASAP FOR THE TIMING OF THE AIR BAG DEPLOYMENT IT'S REALLY UNSAFE PLEASE HELP . THE HEADLIGHTS ASSEMBLY CONTAINS ALOT OF MOISTER AFTER A CAR WASH. MOISTURE CAN CAUSE AN ELECTRICAL PROBLEM AND BURN
... THE COMPUTER ITSELFRead more
Incident date: Jan 10, 2019
TAKATA RECALL , DASHBOARD STARTING TO MELTDOWN REALLY BAD. I SEEN ALOT OF PEOPLE GOT SAME PROBLEM.THE VEHICLE IS MY COMMUTER OVER TIME IT STARTS TO GET STICKY FIBERS GET STUCK ON IT NEEDS TO RECALLED ASAP FOR THE TIMING OF THE AIR BAG DEPLOYMENT IT'S REALLY UNSAFE PLEASE HELP . THE HEADLIGHTS ASSEMBLY CONTAINS ALOT OF MOISTER AFTER A CAR WASH. MOISTURE CAN CAUSE AN ELECTRICAL PROBLEM AND BURN
... THE COMPUTER ITSELFRead more
Incident date: Jan 25, 2019
I STARTED NOTICING IT WAS TAKING A LONG DISTANCE FOR MY VEHICLE TO COME TO A STOP. I TOOK IT TO MY MECHANIC. WE TOOK IT FOR A TEST DRIVE AND HE CONFIRMED THERE WAS A PROBLEM WITH THE POWER BRAKE BOOSTER. WHEN HE WAS DRIVING, IF HE PRESSED ON THE BRAKE PEDAL HARD, HE COULD MAKE THE CAR HAVE A LONG "BEEP" SOUND. OTHERWISE, HE, TOO, NOTICED THE LONG DISTANCE REQUIRED FOR THE CAR TO STOP.
Incident date: Jan 28, 2019
AFTER DRIVING FOR APPROXIMATELY 1 HR, WARNING MESSAGE FOR FRINT CAMERA AND AUTO BRAKE MALFUNCTION ILLUMINATED. POWER WAS DECREASED QUICKLY, NOT EVEN ENOUGH TINE TO PULL OFF THE ROAD. VEHICLE WAS DISABLED IN FAST LANE OF 4 LAND HIGHWAY. WHILE WAITING FOR TOW TRUCK, AFTER ABOUT AN HOUR THE VEHICLE RESTARTED, CHECK ENGINE LIGHT WAS ILLUMINATED BUT VEHICLE WAS OPERATING NORMALLY. CALLED MAZDA DEALER T
... O CANCEL TOW AND ADVISE I WOULD DRIVE TO DEALERSHIP. HEADED TO DEALERSHIP, ABOUT 45 MINUTES AWAY, CAR DID SAME THING, JUST CUT OUT LEAVING ME STRANDED IN SLOW LANE OF 6 LANE HIGHWAY. CALLED MAZDA THEY ARRANGED TOW, AFTER AN HOUR OF WAITING I TRIED TO RESTART AND IT DID. DROVE REST OF WAY TO MAZDA DEALER. THEY CALLED NEXT DAY AND SAID THAT THE COMPUTER LOST COMMUNICATION, THEY RE-FLASHED THE ECM AND ARE GOING TO KEEP IT A DAY TO DRIVE.Read more
Incident date: Jan 24, 2019
THE EMERGENCY PARKING BRAKE FAILS TO PROPERLY RELEASE CAUSING MAJOR DAMAGE TO CALIPERS, ROTORS, AD PADS.
Incident date: Jan 23, 2019
WHILE DRIVING MY MAZDA CAR, IT SUDDENLY STARTED BUCKING AND CHECK ENGINE LIGHT CAME ON. CAR WAS TOWED TO THE DEALERSHIP. PER MAZDA MECHANIC, WATER PUMP MALFUNCTIONED FORCING COOLANT INTO THE ENGINE. FEEL THIS POSES A SIGNIFICANT SAFETY ISSUE AS THERE WAS VERY LITTLE WARNING POSING RISK OF ACCIDENT, ENGINE OVERHEATING AND POTENTIAL FIRE. THIS APPEARS TO BE A COMMON ISSUE AS MULTIPLE OTHER POSTS
... REPORTEDRead more
Incident date: Jan 25, 2019
LARGE FISH HOOK SHAPED CRACK ON WINDSHIELD OF MY 2016 MAZDA CX-5 WITH 23000 MLES. THE CRACK APPEARED ON A 55 DEGREE MORNING AFTER I PULLED MY VEHICLE OUT OF THE GARAGE AND DROVE HALF A BLOCK TO A STOP SIGN AND I WATCHED THE CRACK APPEAR. THE CRACK STARTS AT THE TOP CENTER EDGE OF THE WINDSHIELD GOES DOWN ABOUT 6 INCHES, THEN GOES INTO THE VIEW OF THE DRIVER. IT WAS ABOUT 18 INCHES THAT MORNING A
... ND HAS GROWN TO ABOUT 30 INCHES AND A HUGE FISH HOOK SHAPE IN THE VIEW OF THE DRIVER. I WENT TO THE DEALER AND WAS TOLD IT WAS CAUSED BY A STONE IMPACT. IT WAS NOT AN IMPACT, I SHOULD KNOW, I WAS DRIVING. THE DEALER ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY, EVEN IF IT IS A DEFECTIVE WINDSHIELD OR INSTALLATION AT THE FACTORY. WITH A LITTLE RESEARCH I AM SEEING A LOT OF CX-5 OWNERS ARE REPORTING SIMILAR ISSUES WITH THE WINDSHIELDS CRACKING FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN THE NHTSA NEEDS TO INVESTIGATE.Read more
Incident date: Jan 25, 2019
LARGE FISH HOOK SHAPED CRACK ON WINDSHIELD OF MY 2016 MAZDA CX-5 WITH 23000 MLES. THE CRACK APPEARED ON A 55 DEGREE MORNING AFTER I PULLED MY VEHICLE OUT OF THE GARAGE AND DROVE HALF A BLOCK TO A STOP SIGN AND I WATCHED THE CRACK APPEAR. THE CRACK STARTS AT THE TOP CENTER EDGE OF THE WINDSHIELD GOES DOWN ABOUT 6 INCHES, THEN GOES INTO THE VIEW OF THE DRIVER. IT WAS ABOUT 18 INCHES THAT MORNING A
... ND HAS GROWN TO ABOUT 30 INCHES AND A HUGE FISH HOOK SHAPE IN THE VIEW OF THE DRIVER. I WENT TO THE DEALER AND WAS TOLD IT WAS CAUSED BY A STONE IMPACT. IT WAS NOT AN IMPACT, I SHOULD KNOW, I WAS DRIVING. THE DEALER ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY, EVEN IF IT IS A DEFECTIVE WINDSHIELD OR INSTALLATION AT THE FACTORY. WITH A LITTLE RESEARCH I AM SEEING A LOT OF CX-5 OWNERS ARE REPORTING SIMILAR ISSUES WITH THE WINDSHIELDS CRACKING FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN THE NHTSA NEEDS TO INVESTIGATE.Read more
Incident date: Jan 25, 2019
LARGE FISH HOOK SHAPED CRACK ON WINDSHIELD OF MY 2016 MAZDA CX-5 WITH 23000 MLES. THE CRACK APPEARED ON A 55 DEGREE MORNING AFTER I PULLED MY VEHICLE OUT OF THE GARAGE AND DROVE HALF A BLOCK TO A STOP SIGN AND I WATCHED THE CRACK APPEAR. THE CRACK STARTS AT THE TOP CENTER EDGE OF THE WINDSHIELD GOES DOWN ABOUT 6 INCHES, THEN GOES INTO THE VIEW OF THE DRIVER. IT WAS ABOUT 18 INCHES THAT MORNING A
... ND HAS GROWN TO ABOUT 30 INCHES AND A HUGE FISH HOOK SHAPE IN THE VIEW OF THE DRIVER. I WENT TO THE DEALER AND WAS TOLD IT WAS CAUSED BY A STONE IMPACT. IT WAS NOT AN IMPACT, I SHOULD KNOW, I WAS DRIVING. THE DEALER ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY, EVEN IF IT IS A DEFECTIVE WINDSHIELD OR INSTALLATION AT THE FACTORY. WITH A LITTLE RESEARCH I AM SEEING A LOT OF CX-5 OWNERS ARE REPORTING SIMILAR ISSUES WITH THE WINDSHIELDS CRACKING FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN THE NHTSA NEEDS TO INVESTIGATE.Read more
Incident date: Jan 14, 2019
FRONT SUSPENSION SUBFRAME IS COMPLETELY RUSTED DISABLING THE VEHICLE AND MAKING IT UNSAFE FOR OPERATION. COMPLETE SUBFRAME WILL NEED TO BE REPLACED DUE TO THE SEVERITY OF RUST AND CORROSION BEFORE VEHICLE CAN BE OPERATIONAL AGAIN.
Incident date: Jan 25, 2019
ON 1/25/2019 IN THE MORNING I WENT OUTSIDE TO TAKE MY DOG OUT AND NOTICED THAT THE SUNROOF ON MY 2018 MAZDA 3 WAS CRACKED AND HAD A FAIRLY LARGE HOLE IN IT. THE CAR HAD BEEN PARKED ON MY STREET OUTSIDE MY HOME OVER NIGHT. AT FIRST I THOUGHT IT MAY HAVE POSSIBLY BEEN FROM SOMEONE TRYING TO BREAK INTO MY CAR. HOWEVER, UPON FURTHER INVESTIGATION I NOTICED THAT THE GLASS WAS ACTUALLY BUBBLED UP AN
... D AWAY FROM THE INSIDE OF THE CAR AND NOT INWARDS. BASED ON THIS I WAS ABLE TO RULE OUT SOMEONE STRIKING THE GLASS WITH FORCE FROM THE OUTSIDE OF THE CAR. I BELIEVE THE GLASS TO HAVE BEEN DEFECTIVE AS THE CAR WAS PARKED AND NOT IN USE WHILE THIS INCIDENT HAD HAPPENED.Read more
Incident date: Jan 21, 2019
THE CAR SLIPS GEARS - GOING FROM DRIVE TO NEUTRAL INSTANTANEOUSLY WITHOUT WARNING. THIS HAPPENS WHEN THE CAR IS IN MOTION AND IN DRIVE. THE INDICATOR LIGHT SAYS 'D' BUT THE CAR'S GEAR IS IN NEUTRAL. THIS HAS HAPPENED 3 TIMES ON STREETS AT APPROX 40MPH AFTER MAKING A 3 HOUR HWY TRIP.
Incident date: Jan 21, 2019
THE CAR SLIPS GEARS - GOING FROM DRIVE TO NEUTRAL INSTANTANEOUSLY WITHOUT WARNING. THIS HAPPENS WHEN THE CAR IS IN MOTION AND IN DRIVE. THE INDICATOR LIGHT SAYS 'D' BUT THE CAR'S GEAR IS IN NEUTRAL. THIS HAS HAPPENED 3 TIMES ON STREETS AT APPROX 40MPH AFTER MAKING A 3 HOUR HWY TRIP.
Incident date: Jan 21, 2019
THE CAR SLIPS GEARS - GOING FROM DRIVE TO NEUTRAL INSTANTANEOUSLY WITHOUT WARNING. THIS HAPPENS WHEN THE CAR IS IN MOTION AND IN DRIVE. THE INDICATOR LIGHT SAYS 'D' BUT THE CAR'S GEAR IS IN NEUTRAL. THIS HAS HAPPENED 3 TIMES ON STREETS AT APPROX 40MPH AFTER MAKING A 3 HOUR HWY TRIP.
Incident date: Jan 22, 2019
WHILE DRIVING HOME AROUND 35 MPH ON A STRAIGHT ROAD WITH NO CARS, NO BUMPS IN THE ASPHALT, AND NO TREES, MY SUNROOF SUDDENLY SHATTERED. I TOOK THE CAR TO THE DEALER THIS MORNING AFTER RESEARCHING ON THE INTERNET AND FINDING RESULTS OF CLASS ACTION LAWSUITS FROM KIA AND NISSAN BASED ON THE SAME PROBLEM, AS WELL AS MAZDA FORUMS WITH CUSTOMERS COMPLAINING OF SUNROOFS SUDDENLY SHATTERING, YET I WAS TO
... LD THAT BECAUSE THE GLASS IS ALREADY BROKEN THERE IS NO WAY TO VISUALLY TELL IF THERE WAS AN IMPACT OR IF IT WAS DUE TO A DEFECT, AND THE COST IS ON ME. I WANT TO NOTE THIS WITH THE NHTSA SINCE THE PROBLEM IS NOT DUE TO ANYTHING I'VE DONE OR CAUSED. MY MILEAGE IS JUST OVER 16K, WHICH IS AVERAGE FOR THE PROBLEMS ONLINE THAT I'VE FOUND. A COMMON COMPLAINT IS THAT THE SUNROOF TENDS TO "BOW UP IN THE MIDDLE" WHICH IS EXACTLY WHAT HAPPENED WITH MINE - THE IMAGE INCLUDED SHOWS THIS. THE GLASS MISSING FROM THE IMAGE BROKE AWAY AS I WAS DRIVING HOME.Read more
Incident date: Dec 11, 2018
SHIFTER ASSEMBLY IS FAULTY IN MAZDA CX-5. RADIO SYSTEM/CAR WILL NOT COMPLETELY SHUT OFF WHEN PARKED. VEHICLE STILL ON AFTER PARKING AND SHUTTING OFF ENGINE.
Incident date: Jan 19, 2019
TL* THE CONTACT OWNS A 2009 MAZDA TRIBUTE. UPON STARTING THE VEHICLE, THE STEERING WHEEL FAILED TO MOVE AND THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO THE LOCAL DEALER. THE CONTACT CALLED CAPITAL MAZDA (525 CROSSROADS BLVD, CARY, NC 27518, 919-372-4640) AND WAS INFORMED THAT THE SOFTWARE UPDATE WAS COMPLETED IN 2016
... . THE CONTACT WAS ALSO INFORMED OF THE DIAGNOSTIC FEES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 118,710.Read more
Incident date: Jan 23, 2019
CODE U0101 DESCRIPTION LOST COMMUNICATION WITH TRANSMISSION CONTROL MODULE CODE SCAN DASHBOARD LIGHT
Incident date: Jan 23, 2019
CODE U0101 DESCRIPTION LOST COMMUNICATION WITH TRANSMISSION CONTROL MODULE CODE SCAN DASHBOARD LIGHT
Incident date: Jan 16, 2019
DAYTIME RUNNING LIGHTS NO LONGER WORK. FREQUENT PROBLEM WHEN RESEARCHING WEB
Incident date: Dec 14, 2018
DAYTIME RUNNING HEAD LIGHT IS GOING DIM. THE LEDS ARE FAILING AFTER ONLY A LITTLE OVER 3 YEARS.
Incident date: Jan 10, 2019
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. THE CONTACT STATED THAT THE REAR PASSENGER SUBFRAME AND SHOCK MOUNT WERE EXTREMELY CORRODED. HALBINSEL VOLKSWAGEN MAZDA (LOCATED AT 200 N 30TH ST, ESCANABA, MI 49829, (906) 789-9650) WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Incident date: Jan 10, 2019
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. THE CONTACT STATED THAT THE REAR PASSENGER SUBFRAME AND SHOCK MOUNT WERE EXTREMELY CORRODED. HALBINSEL VOLKSWAGEN MAZDA (LOCATED AT 200 N 30TH ST, ESCANABA, MI 49829, (906) 789-9650) WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Incident date: Sep 19, 2018
I'M WRITING TO STATE ON MY RX8 SHINKA 2006 MAZDA HAS A STEERING WHEEL PROBLEM MOST CONCERNING. I HAVE OWNED IT AND MAINTAINED IT. AS I WAS LEAVING MY BANK I NOTICED A WHITE GASKET OF KIND ON THE FLOOR OF THE DRIVERS SIDE. I WENT TO DRIVE MY CAR AND THERE WAS A LOT OF PLAY IN MOVING THE STEERING WHEEL. AT FIRST I TRIED UNLOCKING AND LOCKING THE STEERING COLUMN. THIS WAS NO GOOD. THERE WAS STILL PL
... AY IN THE STEERING WHEEL. MEANING YOU CAN MOVE THE STEERING WHEEL COLUMN UP AND DOWN WITH OUTSIDE UNLOCKING THE COLUMN. THIS SHOULD NOT BE AN ISSUE. IT'S JUST LIKE THE AIR BAG RECALL. I SHOULDN'T HAVE TO WORRY THAT MY STEERING WHEEL WILL FAIL WHILE DRIVING MY AWESOME CAR!Read more
Incident date: Jan 12, 2019
ON JAN 12, 2019 WE WERE DRIVING HOME AND WITHOUT WARNING THE TEMPERATURE GAUGE SPIKED AND THE CHECK ENGINE LIGHT CAME ON. THE ENGINE STOPPED AND I WAS ABLE TO GET THE VEHICLE OFF THE ROAD. I LOOKED TO SEE THE COOLANT RESERVOIR WAS EMPTY. I WAS ABLE TO REFILL IT, THINKING POSSIBLY THERE WAS A LEAK. IT GOT US HOME SAFELY. THE NEXT DAY, ENROUTE TO THE RADIATOR SHOP; THE SAME THING HAPPENED. AFT
... ER A TOW HOME, THEN A TOW TO THE RADIATOR SHOP AND EVENTUALLY A TOW HOME, IT WAS DIAGNOSED AS A WATER PUMP FAILURE AND NOW A NEW ENGINE IS THE ANSWER FOR THE REPAIR. THERE WAS ABSOLUTLY NO WARNING TO THIS HAPPENING AND THE WATER PUMP IS INTERNAL. I UNDERSTAND THAT THE PUMP CAN/WILL WEAR OUT. I GET IT. WHERE IT'S LOCATED IS A JOKE AND I'VE READ IT'S AT LEAST A $1500 - $2000 FIX, JUST FOR THE PUMP REPLACEMENT. THE MAIN ISSUE IS THE NO WARNING WHATSOEVER!Read more
Incident date: Jan 9, 2019
TAKATA RECALL... RECEIVED NOTICE TO IMMEDIATELY TAKE CAR IN FOR RECALL. CALL TO MAKE APPOINTMENT TO HAVE RECALL FIX. ONLY TO BE TOLD, WE DIN'T HAVE THE PART AND IT MIGHT BE AWHILE BEFORE RECEIVE IT. WE'LL CALL YOU BACK WHEN WE GET THE PART, IN THE MEANTIME I'M DRIVING A UNSAFE VEHICLE !
Incident date: Jan 16, 2019
MAZDA3 FACTORY-INSTALLED TIRE INFLATION VALVE STEMS ARE PREMATURELY FAILING RESULTING IN AN IMMEDIATE TIRE DEFLATION WITH NO PRIOR WARNING OR INDICATION OF FAILURE. FAILURES HAVE OCCURRED WHEN THE CAR WAS PARKED AND WHEN MOVING. THERE WAS NO PRIOR INDICATION (I.E. NO WARNING OR SLOW LOSS OF PRESSURE) OF A PROBLEM WITH THE VALVE. PRIOR TO THIS VEHICLE, I HAVE NEVER HAD A TIRE INFLATION VALVE STEM F
... AIL IN THE 35+ YEARS I HAVE OWNED VEHICLES. HOWEVER, THIS HAS HAPPENED THREE TIMES TO THIS SPECIFIC VEHICLE (WHICH WE PURCHASED IN 2014) WITH THE MOST RECENT OCCURRENCE HAPPENING TODAY, 16 JAN 2019. A QUICK INTERNET SEARCH REVEALED THIS IS A WIDE-SPREAD PROBLEM WITH MAZDA 3 TIRE INFLATION VALVE STEMS. I'VE ATTACHED PICTURES OF TODAY'S FAILURE AS WELL AS AN EXEMPLAR WEBSITE PRINTOUT OF IDENTICAL COMPLAINTS BY OTHER MAZDA OWNERS. GIVEN THE UNWARNED AND RAPID FAILURE OF THESE VALVE STEMS, THIS IS AN IMMEDIATE SAFETY HAZARD DUE TO THE POTENTIAL LOSS OF CONTROL SHOULD THE TIRE INFLATION VALVE STEM FAIL AT HIGHWAY SPEEDS, ESPECIALLY DURING ADVERSE WEATHER.Read more
Incident date: Jan 8, 2019
TL* THE CONTACT OWNS A 2008 MAZDA MX-5. WHILE DRIVING 5 MPH, AN ABNORMAL NOISE WAS DETECTED UNDER THE STEERING WHEEL. THE CONTACT MENTIONED THAT THE CLUTCH PEDAL FELL TO THE FLOORBOARD AND THE GEAR SHIFTER WAS INOPERABLE. THE CONTACT MENTIONED THAT THE GEAR REMAINED IN NEUTRAL AND THE VEHICLE HAD TO BE PUSHED INTO A PARKING SPACE. THE VEHICLE WAS TOWED TO WYATT JOHNSON MAZDA (2425 WILMA RUDOLPH BL
... VD SUITE C, CLARKSVILLE, TN 37040, (931) 648-1098) WHERE IT WAS DIAGNOSED THAT THE WELD ON THE CLUTCH PEDAL FRACTURED AND THE CLUTCH MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.Read more
Incident date: Dec 9, 2010
HEADLIGHTS ARE EXTREMELY DIM. INSIDE HOUSING FOR HEADLIGHTS IS MELTED FROM OVERHEATING, MAKING HEADLIGHTS INEFFECTIVE. DRIVING AT NIGHT IS NOT SAFE AND DOWN RIGHT DANGEROUS. VERY COMMON PROBLEM FOR ALL YEARS OF THIS VEHICLE.
Incident date: Jan 1, 2019
HEADLIGHT ON BOTH SIDES GO OUT OFTEN. AFTER HAVING THIS ISSUE FAR TOO MANY TIMES, I LOOKED ONLINE HOPING TO FIND A SOLUTION AND DISCOVERED MULTIPLE MAZDA OWNERS ARE HAVING SAME PROBLEM. ITS A MALFUNCTION IN THE MAZDA THAT NEEDS TO BE FIXED BY MAZDA. THIS IS EXTREMELY DANGEROUS AT NIGHT TO HAVE HAPPENING WAY TO OFTEN. AS FOR THE AIR BAG- IVE HAD MY MAZDA TO A MAZDA DEALERSHIP FOR THE RECALLS AN
... D THE AIR BAG WAS KNE OF THEM. SINCE THEN, TWICE NOW, THE 'AIRBAG/FRONT SEAT BELT PRETENSIONER SYSTEM MALFUNCTION' LIGHT IS FLASHING WHILE DRIVING. I LOOKED IT UP, AND BY THE SOUNDS OF IT, MY AIRBAG IS MALFUNCTIONING?! ANOTHER DANGEROUS SITUATION ON THE MAZDA 6.Read more
Incident date: Jan 1, 2019
HEADLIGHT ON BOTH SIDES GO OUT OFTEN. AFTER HAVING THIS ISSUE FAR TOO MANY TIMES, I LOOKED ONLINE HOPING TO FIND A SOLUTION AND DISCOVERED MULTIPLE MAZDA OWNERS ARE HAVING SAME PROBLEM. ITS A MALFUNCTION IN THE MAZDA THAT NEEDS TO BE FIXED BY MAZDA. THIS IS EXTREMELY DANGEROUS AT NIGHT TO HAVE HAPPENING WAY TO OFTEN. AS FOR THE AIR BAG- IVE HAD MY MAZDA TO A MAZDA DEALERSHIP FOR THE RECALLS AN
... D THE AIR BAG WAS KNE OF THEM. SINCE THEN, TWICE NOW, THE 'AIRBAG/FRONT SEAT BELT PRETENSIONER SYSTEM MALFUNCTION' LIGHT IS FLASHING WHILE DRIVING. I LOOKED IT UP, AND BY THE SOUNDS OF IT, MY AIRBAG IS MALFUNCTIONING?! ANOTHER DANGEROUS SITUATION ON THE MAZDA 6.Read more
Incident date: Jun 4, 2018
JUNE 4 2018 MY BRAND NEW 2018 MAZDA CX 5 THAT I BOUGHT FROM MARIN MAZDA IN SAN RAFAEL CA DRIVING ON FREEWAY AT APPROXIMATELY 68 MPH MY CAR SUDDENLY IS SLOWING DOWN- LIKE SELF BRAKING ON ITS OWN- I WAS NOT BRAKING- THIS WAS HAPPING WHILE I WAS ACCELERATING -IT FELT LIKE I WAS TOWING A LARGE TRACTOR - THIS RESISTANCE KEEPS RECURRING CAUSING SAFETY CONCERN AS WELL AS BAD GAS MILEAGE- WHILE THIS
... ISSUE IS HAPPENING I GET BETWEEN 15 -17 MILES PER GAL. - TOOK PICTURES OF FUEL MONITORING SYSTEM. HAVING TO MAKE MY WAY TO THE NEAREST EXIT WITH CARS HONKING AT ME WAS DANGEROUS. CAR HAD 350 MILES ON IT. TOOK CAR BACK TO MARIN MAZDA A COUPLE DAYS LATER FOR THIS ISSUE AND BECAUSE IT IS VERY LOUD WITH EXCESSIVE ENGINE NOISE WHEN STARTED EVERYDAY. VERY CONCERNING AS TO IT BEING A NEW CAR. DEALER SAID THAT'S JUST HOW MAZDA'S SOUND IT'S OK WE DIDN'T NOTICE ANYTHING OUT OF THE ORDINARY. YOUR CAR IS FINE. THE WHEEL RESISTANCE YOU ARE FEELING IS PROBABLY BECAUSE THEY SPRAY STUFF ON THE CAR TO PREVENT RUST BEFORE THEY SHIP VEHICLE, THAT COATING JUST NEEDS TO BURN OFF. SO YOU NEED TO DRIVE IT TO BURN IT OFF. YOUR CAR IS OPERATING THE WAY IT WAS INTENDED TO. REALLY - THIS IS NOT HOW ANY NEW CAR SOUNDS OR DRIVES. I HAVE A PASSENGER WITH ME AT THIS TIME HE ALSO STATED THIS WAS NOT A NORMAL CONDITION FOR ANY VEHICLE THAT IS OPERATING PROPERLY.Read more
Incident date: Jun 4, 2018
JUNE 4 2018 MY BRAND NEW 2018 MAZDA CX 5 THAT I BOUGHT FROM MARIN MAZDA IN SAN RAFAEL CA DRIVING ON FREEWAY AT APPROXIMATELY 68 MPH MY CAR SUDDENLY IS SLOWING DOWN- LIKE SELF BRAKING ON ITS OWN- I WAS NOT BRAKING- THIS WAS HAPPING WHILE I WAS ACCELERATING -IT FELT LIKE I WAS TOWING A LARGE TRACTOR - THIS RESISTANCE KEEPS RECURRING CAUSING SAFETY CONCERN AS WELL AS BAD GAS MILEAGE- WHILE THIS
... ISSUE IS HAPPENING I GET BETWEEN 15 -17 MILES PER GAL. - TOOK PICTURES OF FUEL MONITORING SYSTEM. HAVING TO MAKE MY WAY TO THE NEAREST EXIT WITH CARS HONKING AT ME WAS DANGEROUS. CAR HAD 350 MILES ON IT. TOOK CAR BACK TO MARIN MAZDA A COUPLE DAYS LATER FOR THIS ISSUE AND BECAUSE IT IS VERY LOUD WITH EXCESSIVE ENGINE NOISE WHEN STARTED EVERYDAY. VERY CONCERNING AS TO IT BEING A NEW CAR. DEALER SAID THAT'S JUST HOW MAZDA'S SOUND IT'S OK WE DIDN'T NOTICE ANYTHING OUT OF THE ORDINARY. YOUR CAR IS FINE. THE WHEEL RESISTANCE YOU ARE FEELING IS PROBABLY BECAUSE THEY SPRAY STUFF ON THE CAR TO PREVENT RUST BEFORE THEY SHIP VEHICLE, THAT COATING JUST NEEDS TO BURN OFF. SO YOU NEED TO DRIVE IT TO BURN IT OFF. YOUR CAR IS OPERATING THE WAY IT WAS INTENDED TO. REALLY - THIS IS NOT HOW ANY NEW CAR SOUNDS OR DRIVES. I HAVE A PASSENGER WITH ME AT THIS TIME HE ALSO STATED THIS WAS NOT A NORMAL CONDITION FOR ANY VEHICLE THAT IS OPERATING PROPERLY.Read more
Incident date: Jun 4, 2018
JUNE 4 2018 MY BRAND NEW 2018 MAZDA CX 5 THAT I BOUGHT FROM MARIN MAZDA IN SAN RAFAEL CA DRIVING ON FREEWAY AT APPROXIMATELY 68 MPH MY CAR SUDDENLY IS SLOWING DOWN- LIKE SELF BRAKING ON ITS OWN- I WAS NOT BRAKING- THIS WAS HAPPING WHILE I WAS ACCELERATING -IT FELT LIKE I WAS TOWING A LARGE TRACTOR - THIS RESISTANCE KEEPS RECURRING CAUSING SAFETY CONCERN AS WELL AS BAD GAS MILEAGE- WHILE THIS
... ISSUE IS HAPPENING I GET BETWEEN 15 -17 MILES PER GAL. - TOOK PICTURES OF FUEL MONITORING SYSTEM. HAVING TO MAKE MY WAY TO THE NEAREST EXIT WITH CARS HONKING AT ME WAS DANGEROUS. CAR HAD 350 MILES ON IT. TOOK CAR BACK TO MARIN MAZDA A COUPLE DAYS LATER FOR THIS ISSUE AND BECAUSE IT IS VERY LOUD WITH EXCESSIVE ENGINE NOISE WHEN STARTED EVERYDAY. VERY CONCERNING AS TO IT BEING A NEW CAR. DEALER SAID THAT'S JUST HOW MAZDA'S SOUND IT'S OK WE DIDN'T NOTICE ANYTHING OUT OF THE ORDINARY. YOUR CAR IS FINE. THE WHEEL RESISTANCE YOU ARE FEELING IS PROBABLY BECAUSE THEY SPRAY STUFF ON THE CAR TO PREVENT RUST BEFORE THEY SHIP VEHICLE, THAT COATING JUST NEEDS TO BURN OFF. SO YOU NEED TO DRIVE IT TO BURN IT OFF. YOUR CAR IS OPERATING THE WAY IT WAS INTENDED TO. REALLY - THIS IS NOT HOW ANY NEW CAR SOUNDS OR DRIVES. I HAVE A PASSENGER WITH ME AT THIS TIME HE ALSO STATED THIS WAS NOT A NORMAL CONDITION FOR ANY VEHICLE THAT IS OPERATING PROPERLY.Read more
Incident date: Jul 18, 2018
1509 MILES ON MY NEW MAZDA CX 5 PURCHASED AT MARIN MAZDA IN SAN RAFAEL CA. ON MAY 22, 2018 THIS VEHICLE KEEPS HAVING SOME KIND OF WHAT FEELS LIKE A WHEEL RESISTANCE ISSUE. NOT SURE IF IT IS SOMETHING HAPPENING IN THE DRIVE TRAIN OR TRANSMISSION. ALSO NOT SURE IF IT HAS ANYTHING TO DO WITH THE WAY THE VEHICLE STARTS EVERYDAY - THIS CAR OVER REVS ITSELF WHEN STARTED FIRST THING TICKING VERY LOUDLY,
... RATTLING , PINGING ALL KINDS OF DIFFERENT NOISES. IT IS TICKING SO LOUDLY BECAUSE IT IS OVER REVVING ITSELF AND THERE IS NO OIL THROUGHOUT THE ENGINE YET. EVEN AFTER IT STOPS OVER REVVING AFTER A FEW MINUTES THE CAR CONTINUES TO HAVE EXCESSIVE ENGINE NOISE THE SERVICE ADVISOR AT MARIN MAZDA INSISTS THAT THIS IS NORMAL FOR MAZDA'S TO SOUND LIKE THIS & IS OK. I DON'T BELIEVE HIM. THIS KIND OF START UP EVERYDAY IS GOING TO CAUSE PROBLEMS IN THIS ENGINE QUICKLY AND PREMATURE FAILURE OF THIS CARS ENGINE. MAZDA DEALERS ARE CONCEALING SOME DEFECT THAT IS CAUSING THIS CAR TO START LIKE THIS. THIS IS SOMETHING THAT SHOULD HAVE BEEN DISCLOSED TO THE CUSTOMERS BEFORE THEY SELL THIS CAR. BECAUSE IT DID NOT SOUND LIKE THIS WHEN I TEST DROVE IT. THAT IS BECAUSE THEY TAKE YOU INSIDE WHILE THE CAR IS WARMED UP SO YOU CAN'T HEAR IT. THAT IS CONCEALING THIS MAJOR ISSUE FROM THE CONSUMER. THIS IS MAZDA'S STANDARDS OF DOING BUSINESS. CONCEALING KNOWN DEFECTS OF THEIR VEHICLES THEN WHEN A CUSTOMER BRINGS THE VEHICLE IN FOR REPAIR THEY TELL THEM IT IS OPERATING AS IT WAS INTENDED TO BY THE MANUFACTURE. IF THIS IS CORRECT THEN THESE THINGS SHOULD HAVE BEEN PRINTED ON THE WINDOW STICKER ON THE CAR NOT CONCEALED AND NOT MENTIONED TO THE CUSTOMERS. THIS IS VERY DECEPTIVE FOR MAZDA, IT'S DEALERS AND REPRESENTATIVES TO HIDE AND LIE ABOUT THE MERCHANTABILITY CONDITION OF THIS VEHICLE. BECAUSE NOBODY WANTS TO BUY A BRAND NEW CAR THAT SOUNDS LIKE A RATTLE TRAP GHETTO SLED WHEN IT IS STARTED EVERYDAY.Read more
Incident date: Jul 18, 2018
1509 MILES ON MY NEW MAZDA CX 5 PURCHASED AT MARIN MAZDA IN SAN RAFAEL CA. ON MAY 22, 2018 THIS VEHICLE KEEPS HAVING SOME KIND OF WHAT FEELS LIKE A WHEEL RESISTANCE ISSUE. NOT SURE IF IT IS SOMETHING HAPPENING IN THE DRIVE TRAIN OR TRANSMISSION. ALSO NOT SURE IF IT HAS ANYTHING TO DO WITH THE WAY THE VEHICLE STARTS EVERYDAY - THIS CAR OVER REVS ITSELF WHEN STARTED FIRST THING TICKING VERY LOUDLY,
... RATTLING , PINGING ALL KINDS OF DIFFERENT NOISES. IT IS TICKING SO LOUDLY BECAUSE IT IS OVER REVVING ITSELF AND THERE IS NO OIL THROUGHOUT THE ENGINE YET. EVEN AFTER IT STOPS OVER REVVING AFTER A FEW MINUTES THE CAR CONTINUES TO HAVE EXCESSIVE ENGINE NOISE THE SERVICE ADVISOR AT MARIN MAZDA INSISTS THAT THIS IS NORMAL FOR MAZDA'S TO SOUND LIKE THIS & IS OK. I DON'T BELIEVE HIM. THIS KIND OF START UP EVERYDAY IS GOING TO CAUSE PROBLEMS IN THIS ENGINE QUICKLY AND PREMATURE FAILURE OF THIS CARS ENGINE. MAZDA DEALERS ARE CONCEALING SOME DEFECT THAT IS CAUSING THIS CAR TO START LIKE THIS. THIS IS SOMETHING THAT SHOULD HAVE BEEN DISCLOSED TO THE CUSTOMERS BEFORE THEY SELL THIS CAR. BECAUSE IT DID NOT SOUND LIKE THIS WHEN I TEST DROVE IT. THAT IS BECAUSE THEY TAKE YOU INSIDE WHILE THE CAR IS WARMED UP SO YOU CAN'T HEAR IT. THAT IS CONCEALING THIS MAJOR ISSUE FROM THE CONSUMER. THIS IS MAZDA'S STANDARDS OF DOING BUSINESS. CONCEALING KNOWN DEFECTS OF THEIR VEHICLES THEN WHEN A CUSTOMER BRINGS THE VEHICLE IN FOR REPAIR THEY TELL THEM IT IS OPERATING AS IT WAS INTENDED TO BY THE MANUFACTURE. IF THIS IS CORRECT THEN THESE THINGS SHOULD HAVE BEEN PRINTED ON THE WINDOW STICKER ON THE CAR NOT CONCEALED AND NOT MENTIONED TO THE CUSTOMERS. THIS IS VERY DECEPTIVE FOR MAZDA, IT'S DEALERS AND REPRESENTATIVES TO HIDE AND LIE ABOUT THE MERCHANTABILITY CONDITION OF THIS VEHICLE. BECAUSE NOBODY WANTS TO BUY A BRAND NEW CAR THAT SOUNDS LIKE A RATTLE TRAP GHETTO SLED WHEN IT IS STARTED EVERYDAY.Read more
Incident date: Jul 18, 2018
1509 MILES ON MY NEW MAZDA CX 5 PURCHASED AT MARIN MAZDA IN SAN RAFAEL CA. ON MAY 22, 2018 THIS VEHICLE KEEPS HAVING SOME KIND OF WHAT FEELS LIKE A WHEEL RESISTANCE ISSUE. NOT SURE IF IT IS SOMETHING HAPPENING IN THE DRIVE TRAIN OR TRANSMISSION. ALSO NOT SURE IF IT HAS ANYTHING TO DO WITH THE WAY THE VEHICLE STARTS EVERYDAY - THIS CAR OVER REVS ITSELF WHEN STARTED FIRST THING TICKING VERY LOUDLY,
... RATTLING , PINGING ALL KINDS OF DIFFERENT NOISES. IT IS TICKING SO LOUDLY BECAUSE IT IS OVER REVVING ITSELF AND THERE IS NO OIL THROUGHOUT THE ENGINE YET. EVEN AFTER IT STOPS OVER REVVING AFTER A FEW MINUTES THE CAR CONTINUES TO HAVE EXCESSIVE ENGINE NOISE THE SERVICE ADVISOR AT MARIN MAZDA INSISTS THAT THIS IS NORMAL FOR MAZDA'S TO SOUND LIKE THIS & IS OK. I DON'T BELIEVE HIM. THIS KIND OF START UP EVERYDAY IS GOING TO CAUSE PROBLEMS IN THIS ENGINE QUICKLY AND PREMATURE FAILURE OF THIS CARS ENGINE. MAZDA DEALERS ARE CONCEALING SOME DEFECT THAT IS CAUSING THIS CAR TO START LIKE THIS. THIS IS SOMETHING THAT SHOULD HAVE BEEN DISCLOSED TO THE CUSTOMERS BEFORE THEY SELL THIS CAR. BECAUSE IT DID NOT SOUND LIKE THIS WHEN I TEST DROVE IT. THAT IS BECAUSE THEY TAKE YOU INSIDE WHILE THE CAR IS WARMED UP SO YOU CAN'T HEAR IT. THAT IS CONCEALING THIS MAJOR ISSUE FROM THE CONSUMER. THIS IS MAZDA'S STANDARDS OF DOING BUSINESS. CONCEALING KNOWN DEFECTS OF THEIR VEHICLES THEN WHEN A CUSTOMER BRINGS THE VEHICLE IN FOR REPAIR THEY TELL THEM IT IS OPERATING AS IT WAS INTENDED TO BY THE MANUFACTURE. IF THIS IS CORRECT THEN THESE THINGS SHOULD HAVE BEEN PRINTED ON THE WINDOW STICKER ON THE CAR NOT CONCEALED AND NOT MENTIONED TO THE CUSTOMERS. THIS IS VERY DECEPTIVE FOR MAZDA, IT'S DEALERS AND REPRESENTATIVES TO HIDE AND LIE ABOUT THE MERCHANTABILITY CONDITION OF THIS VEHICLE. BECAUSE NOBODY WANTS TO BUY A BRAND NEW CAR THAT SOUNDS LIKE A RATTLE TRAP GHETTO SLED WHEN IT IS STARTED EVERYDAY.Read more
Incident date: Aug 21, 2018
1550 MILES ON MY MAZDA CX 5. AFTER PICKING MY CAR UP FROM MARIN MAZDA FROM SUPPOSEDLY BEING REPAIRED I AM DRIVING HOME WHEN THE SAME RESISTANCE PROBLEM I TOOK IT IN FOR HAPPENS AGAIN. FEELS LIKE I AM TOWING A VERY LARGE TRACTOR ALL THE WAY HOME. I LOOK UNDER THE CAR WHEN I GET THERE AND NOTICE THAT THE BALL JOINTS, TIE ROD ENDS, SOME OF MY BRAKE PARTS AND MANY OTHER PARTS ARE RUSTED. THIS IS VERY
... CONCERNING TO ME BECAUSE MARIN MAZDA TOLD ME THEY TOOK MY BRAKES APART, CLEANED THEM BECAUSE THERE WAS A PIECE OF DIRT IN THERE. DIRT SHOULD NOT BE ABLE TO GET IN THE BRAKES. ALSO THIS MEANS THAT THEY SAW THE RUSTED PARTS ON THE BRAKES AND SUSPENSION AND SAID NOTHING TO ME, DID NOTHING TO FIX THEM AND SENT ME ON MY WAY TELLING ME THIS CAR IS SAFE TO DRIVE. I STARTED DOING SOME RESEARCH ON MAZDA'S VEHICLES AND FOUND OUT THAT THEY HAVE PREVIOUSLY HAD TO RECALL HUNDREDS OF THOUSANDS OF THEIR VEHICLES DUE TO THEM BEING UNSAFE TO DRIVE DUE TO RUSTED SUSPENSION AND OTHER RUST ISSUES. MARIN MAZDA KNOWING SET ME AWAY WITH RUSTED SUSPENSION PARTS, BRAKE PARTS AND TOLD ME THIS CAR IS SAFE TO DRIVE. IGNORING MY COMPLAINTS ABOUT HOW THE CAR IS NOT OPERATING RIGHT. AFTER SEEING THE RUST AND TAKING MY CAR BACK TO THE DEALER MARIN MAZDA, ONE MORE TIME AND THEM REPAIRING NOTHING, I CONTACTED MAZDA NORTH AMERICAN OPERATIONS. INFORMING THEM OF THE ISSUES THAT I HAVE BEEN HAVING MY CAR WAS ALSO DAMAGED WHILE IT WAS AT MARIN MAZDA FOR REPAIRS THIS LAST TIME. THERE WAS STILL WHITE GRIT FROM THEIR STUCCO WALL,FROM WHERE ONLY THEIR SERVICE TECHS CAN DRIVE THE CARS, EMBEDDED IN MY BUMPER/ PAINT. MAZDA CORPORATE HAS DONE NOTHING ABOUT MY CAR NOT BEING REPAIRED EVEN THOU MY COMPLAINTS WERE DUPLICATED BY THE SERVICE TECH NOR ABOUT THE DAMAGE TO MY CAR THAT WAS PROVEN TO HAVE HAPPENED AT THEIR SHOP AND CONFIRMED BY THE SERVICE MANAGER. I TOLD MAZDA CORPS REPRESENTATIVE DAVE ABOUT THE RUST AS WELL.Read more