Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Mar 25, 2019
FAILURE OF THE POWER TRANSFER CASE / POWER TRANSFER UNIT ("PTU"). THE DEFECT WAS DISCOVERED WHEN A BLACK OIL LIKE SUBSTANCE WAS FOUND UNDER THE ENGINE COMPARTMENT OF THE VEHICLE IN THE GARAGE. VEHICLE WAS TAKEN TO A MAZDA DEALERSHIP FOR INSPECTION AND DIAGNOSIS. OEM ADVISED THAT IT WAS A DEFECTIVE PTU. OEM STATES THAT IT IS A KNOWN DEFECT. INTERNET RESEARCH REVEALS THE BREADTH OF THE DEFE... Read more
Incident date: Feb 20, 2019
WHEN I START THE CAR IN THE BEGINNING OF A COLD DAY, I SMELL GAS ALL AROUND THE CAR. I FOUND THAT THE CAR HAS AN INCOMPLETE RECALLS WHEN I ENTERED THE VIN NO., BUT I CALLED THE NO. THEY TOLD ME THAT THE CAR HASN'T ANY RECALLS.
Incident date: Feb 20, 2019
WHEN I START THE CAR IN THE BEGINNING OF A COLD DAY, I SMELL GAS ALL AROUND THE CAR. I FOUND THAT THE CAR HAS AN INCOMPLETE RECALLS WHEN I ENTERED THE VIN NO., BUT I CALLED THE NO. THEY TOLD ME THAT THE CAR HASN'T ANY RECALLS.
Incident date: Feb 23, 2019
MY VEHICLE WAS RECALL FOR STRUT FAILURE ON THE REAR LIFT GATE. THE RECALL REPAIR WAS COMPLETED MID 2017. RECENTLY THE STRUTS FAILED. THE CARR WAS PARKED IN MY DRIVEWAY WHEN I OPENED THE DOOR AND IT WOULDN'T STAY UP. MAZDA IS UNWILLING TO REPLACE THE DEFECTIVE PARTS (WITHOUT CHARGE) STATING THE PART IS OUT OF WARRANTY. I PURCHASED THIS VEHICLE NEW AND IT CURRENTLY HAS 18,500 MILES IN THE ODOMETER. ... Read more
Incident date: May 25, 2010
THE COVER OF AIR BAG PASSENGERS IS CRACKED AND STICKY ,THIS UNIT HAVE AT THIS TIME 9,023 MILES. PLEASE VERIFY IF THIS PROBLEMS COULD BE SOLVED BY MAZDA
Incident date: Jan 28, 2019
I NOTICED THAT MY PARKING BRAKE (EMERGENCY BRAKE) DID NOT FEEL AS STURDY AS IT HAD BEEN. IT FELT AS IF IT HAD NOT BEEN FULLY PULLED UP, BUT IT HAD BEEN. I DROVE TO MY DESTINATION AND PARKED THE CAR IN A PARKING LOT, WHICH WAS FLAT. I TRIED TO PULL THE PARKING BRAKES, BUT IT WOULD NOT GO UP AT ALL. IF I HOLD ON TO THE PARKING BRAKE, IT WORKS, BUT THE LEVER WILL NOT STAY UP. THERE IS A RECALL ON ... Read more
Incident date: Jan 28, 2019
I NOTICED THAT MY PARKING BRAKE (EMERGENCY BRAKE) DID NOT FEEL AS STURDY AS IT HAD BEEN. IT FELT AS IF IT HAD NOT BEEN FULLY PULLED UP, BUT IT HAD BEEN. I DROVE TO MY DESTINATION AND PARKED THE CAR IN A PARKING LOT, WHICH WAS FLAT. I TRIED TO PULL THE PARKING BRAKES, BUT IT WOULD NOT GO UP AT ALL. IF I HOLD ON TO THE PARKING BRAKE, IT WORKS, BUT THE LEVER WILL NOT STAY UP. THERE IS A RECALL ON ... Read more
Incident date: Jun 1, 2018
DAYTIME RUNNING LIGHTS FLICKERING. DEALERSHIP ADVISED NEEDS REPLACED AT $1100 PLUS FOR ONE. I THOUGHT LEDS LASTED FOR 10 YEARS. VEHICLES ARE BEING DRIVEN IN UNSAFE CONDITIONS BECAUSE OF COST OR ARE UNAWARE OF THE PROBLEM. THIS APPEARS TO BE A COMMON PROBLEM. MAZDA SHOULD HAVE TO DO THE RIGHT THING AND STAND BEHIND THIS ISSUE.
Incident date: Mar 1, 2019
2018 MAZDA 6. CONSUMER WRITES IN REGARDS TO DEFECTIVE RADIO. *LD *TR
Incident date: Mar 1, 2019
2018 MAZDA 6. CONSUMER WRITES IN REGARDS TO DEFECTIVE RADIO. *LD *TR
Incident date: Mar 21, 2019
INTERMITTENTLY, THE CRUISE CONTROL BUTTONS DO NOT PERFORM THEIR PROPER FUNCTION. WHEN EXPERIENCING THE ISSUE, ALL OF THE FOLLOWING OCCUR: 1) CANCEL BUTTON FUNCTIONS AS THE MINUS (DECELERATE) BUTTON, 2) THE MINUS BUTTON FUNCTIONS AS THE PLUS (ACCELERATE) BUTTON, 3) THE PLUS BUTTON DOESN'T WORK, AND 4) THE OFF BUTTON DISENGAGES THE CRUISE CONTROL BUT DOES NOT SHUTOFF THE CRUISE CONTROL MAIN POWER. T... Read more
Incident date: Apr 10, 2017
I HAVE 2 ISSUES. THE MOST DANGEROUS ONE IS THE ENTERTAINMENT SYSTEM. IT JUMPS AROUND FROM PHONE TO RADIO TO CONTACTS TO MUSIC AND RANDOMLY MAKES CALLS, PLAYS THE RADIO, AND CANNOT BE CONTROLLED. IT IS VERY DANGEROUS AS IT IS DISTRACTING TO DRIVER. WHEN IT MAKE CALLS IT CANNOT BE DISCONNECTED AND WHICHEVER SCREEN IS DISPLAYED IT ACTS AS IF SOMEONE IS CONSTANTLY MAKING CONTACT WITH THE SYSTEM. RA... Read more
Incident date: Mar 20, 2019
ON-GOING ISSUES WITH GAS PUMP SHUTTING OFF AT PUMP. TOOK CAR TO GET IT CHECK. BACK AND FORTH WITH DEALER TO FINE ISSUE FOR OVER SEVERAL MONTHS PERIOD. ENGINE WARNING LIGHT CAME ON TWICE. CUSTOMER REQUEST DEALER TO CHECK FUEL SYSTEMS. GAS LEAK DISCOVERED, ALONG WITH CLOGGED FUEL VAPOR LINES. SPIDER WEBS NEAR FUEL LINES. CUSTOMER SUSPECT FUEL SYSTEM DEFECT. DEALER SUGGEST FUEL SYSTEM REPLACEMENT. SI... Read more
Incident date: Mar 20, 2019
ON-GOING ISSUES WITH GAS PUMP SHUTTING OFF AT PUMP. TOOK CAR TO GET IT CHECK. BACK AND FORTH WITH DEALER TO FINE ISSUE FOR OVER SEVERAL MONTHS PERIOD. ENGINE WARNING LIGHT CAME ON TWICE. CUSTOMER REQUEST DEALER TO CHECK FUEL SYSTEMS. GAS LEAK DISCOVERED, ALONG WITH CLOGGED FUEL VAPOR LINES. SPIDER WEBS NEAR FUEL LINES. CUSTOMER SUSPECT FUEL SYSTEM DEFECT. DEALER SUGGEST FUEL SYSTEM REPLACEMENT. SI... Read more
Incident date: Mar 10, 2019
TRIED TO TAKE OFF FROM A RED LIGHT, CAR ACCELERATED THEN ALL OF A SUDDEN WOULD NOT GO ANYWHERE AND REV'D LIKE IT WAS IN NEUTRAL THEN SLOWED AND STUTTERED TO A SUDDEN STOP. WOULD NOT SHIFT INTO GEAR.
Incident date: Oct 20, 2018
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 65 MPH, THERE WAS A POPPING NOISE AND BLACK SMOKE COMING FROM THE ENGINE COMPARTMENT. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND HEARD ANOTHER POPPING NOISE. THE CONTACT THEN NOTICED FLAMES UNDER THE HOOD. THE CONTACT EXTINGUISHED THE FIRE HIMSELF. THE VEHICLE... Read more
Fire
Incident date: Sep 14, 2018
TL* THE CONTACT OWNS A 2009 MAZDA 6. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V631000 (SUSPENSION) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2018. OURISMAN VOLKSWAGEN MAZDA OF ROCKVILLE (801 ROCKVILLE PIKE, ROCKVILLE, MD 20852) WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED; THEREFORE, THERE WAS NO NEED ... Read more
Incident date: Aug 1, 2011
THIS VEHICLE'S VIN CANNOT BE LOCATED IN ANY SYSTEM WHATSOEVER. NOT EVEN IN THE MAZDA DATA BASE. I NEED TO ATTEND IT'S RECALLS.
Incident date: Mar 15, 2019
THE ENGINE WAS IN DRIVE AND THE BRAKE PEDAL WAS FULLY DEPRESSED. THE CAR WAS STOPPED FOR AT LEAST 5 SECONDS- AT WHICH POINT THE ENGINE STARTS TO REV, LOUD CLUNK FROM BEHIND AND THE CAR JUMPS FORWARD AT LEAST 5 FEET. FEELS AS THOUGH WAS HIT FROM BEHIND. IN ADDITION, THE CAR SUDDENLY STARTS TO REV UP TO 4000-5000 RPM WHILE AT STOP AND WHILE DRIVING LOCALLY (NOT HIGHWAY DRIVING)
Incident date: Mar 15, 2019
THE ENGINE WAS IN DRIVE AND THE BRAKE PEDAL WAS FULLY DEPRESSED. THE CAR WAS STOPPED FOR AT LEAST 5 SECONDS- AT WHICH POINT THE ENGINE STARTS TO REV, LOUD CLUNK FROM BEHIND AND THE CAR JUMPS FORWARD AT LEAST 5 FEET. FEELS AS THOUGH WAS HIT FROM BEHIND. IN ADDITION, THE CAR SUDDENLY STARTS TO REV UP TO 4000-5000 RPM WHILE AT STOP AND WHILE DRIVING LOCALLY (NOT HIGHWAY DRIVING)
Incident date: Mar 15, 2019
THE ENGINE WAS IN DRIVE AND THE BRAKE PEDAL WAS FULLY DEPRESSED. THE CAR WAS STOPPED FOR AT LEAST 5 SECONDS- AT WHICH POINT THE ENGINE STARTS TO REV, LOUD CLUNK FROM BEHIND AND THE CAR JUMPS FORWARD AT LEAST 5 FEET. FEELS AS THOUGH WAS HIT FROM BEHIND. IN ADDITION, THE CAR SUDDENLY STARTS TO REV UP TO 4000-5000 RPM WHILE AT STOP AND WHILE DRIVING LOCALLY (NOT HIGHWAY DRIVING)
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2011 MAZDA 6. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PADUCAH FORD INC. (3476 PARK AVE, PADUCAH, KY 42001, (270) 444-0011) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF... Read more
Incident date: Mar 16, 2019
THE SUNROOF EXPLODED FROM THE INSIDE OUT. THE GLASS COMPLETELY SHATTERED AND FELL INSIDE THE CABIN OF THE VEHICLE. THE A/C WAS ON AND WINDOWS WERE ALL CLOSED.
Incident date: Mar 2, 2019
DRIVERS SIDE HEATED SEAT -LOWER BACK GETS VERY HOT ON LOWEST SETTING AND DOESN'T HEAT ACTUAL SEAT. CAN FEEL IT THROUGH A WINTER COAT. WHEN ACCIDENTLY TOUCHED WITH BARE SKIN, ALMOST BURNED.
Incident date: Mar 18, 2019
VEHICLE WON'T SHUT COMPLETELY OFF. INFOTAINMENT SYSTEM REMAINS ON, DOORS WON'T LOCK AND KEY FOBS WON'T WORK. ALL AFTER PRESSING THE START BUTTON IN ORDER TO SHUT IT OFF.
Incident date: Mar 18, 2019
VEHICLE WON'T SHUT COMPLETELY OFF. INFOTAINMENT SYSTEM REMAINS ON, DOORS WON'T LOCK AND KEY FOBS WON'T WORK. ALL AFTER PRESSING THE START BUTTON IN ORDER TO SHUT IT OFF.
Incident date: Apr 15, 2018
WHEN PLACING THE SHIFTER IN PARK AND TURNING THE CAR OFF, THE ENGINE SHUTS OFF BUT NOT THE ELECTRONICS. WHEN RETURNING TO THE CAR, IT MAY NOT START DUE TO DRAINED BATTERY. ON LINE REPORTS SHOW MANY MAZDAS HAVE THIS PROBLEM.
Incident date: Nov 1, 2012
CHECK ENGINE LIGHT CAME ON SHORTLY AFTER I PURCHASED MY BRAND NEW MAZDA CX7. DEALERSHIP JUST SIMPLY RESETTED IT WITHOUT FURTHER INSPECTION AND NOW AFTER WARRANTY LIGHT IS BACK ON. HAD ALREADY REPLACED GAS CAP AND L RESET WAS DONE AGAIN BUT IT IS BACK ON. I READ A LOT OF COMPLAINTS ONLINE ABOUT THE CHECK EGINE LIGHT. I SEEMS LIKE A COMMON PROBLEM WITH MAZDA CARS BUT MAZDA DOES NOT SEEM TO CONCERNED... Read more
Incident date: Mar 12, 2019
I WAS ABOUT TO LEAVE FROM MY RESIDENTIAL PARKING LOT. I WENT TO CHECK MY WHEELCHAIR WAS SECURE. I OPENED THE LIFTGATE. AFTER SECURING THE WHEELCHAIR I PRESSED THE ELECTRONIC BUTTON TO CLOSE THE LIFTGATE. I HEARD 3 BEEPS, BUT THE DOOR/LIFTGATE WOULD NOT CLOSE.I TURNED THE CAR OFF AND ON, I GOT OUT THE MANUAL BEGAN TO TRY SEVERAL THINGS TO CLOSE THE DOOR/LIFTGATE. I LOCKED AND UNLOCKED THE DOOR ... Read more
Incident date: Mar 12, 2019
THE BLUETOOTH PANDORA USB AUX CD DOES NOT LIGHT UP ON THE STEREO SCREEN EVERYTHING ELSE WORK EXCEPT ALL THAT
Incident date: Mar 14, 2017
REAR PASSENGER SIDE WHEEL WELL IS RUSTED OUT SO THE SHOCK THAT IS MOUNTED TO SAID WHEEL WELL IS FREELY SWINGING AROUND. MAZDA RECALLED TRIBUTES UP TO THE YEAR 2004 BUT THE 2005 WHICH HAS ESSENTIALLY THE EXACT SAME DESIGN WAS NOT RECALLED. THIS IS A KNOWN PROBLEM AND A COMMON PROBLEM FOR THE 2005 MAZDA TRIBUTE. THE WHEEL WELL IS DESIGNED WITH THIN SHEET METAL AND NEITHER THE GRADE NOR THICKNESS PRE... Read more
Incident date: Mar 12, 2019
COMING OFF THE BQE IN NYC, ON A SHARP TURN EXIT RAMP LOST STEERING CONTROL. THE CAR VEERED SHARPLY TO THE LEFT INTO THE BARRIER CAUSING ALL THE SIDE AIRBAGS TO DEPLOY. LUCKY IT WAS AT A LOW SPEED SO NOBODY WAS HURT AND VERY MINOR BODY DAMAGE CAUSED. I HAD MY SON IN THE CAR, THE AIRBAG SAVED HIM FROM HITTING HIS HEAD INTO THE WINDOW. THE TOWTRUCK DRIVER SAID IT LOOKED AS IF THE STEERING FAILED BEC... Read more
Crash
Incident date: Mar 12, 2019
AT 8300 MILES THIS CAR HAS DOZENS OF ROCK CHIPS IN THE WINDSHIELD, MOST OF WHICH WERE PICKED UP FROM DRIVING ON RELATIVELY CLEAN INTERSTATES AND SOME OF WHICH HAVE BEGUN TO SPIDERWEB. I BELIEVE THAT THE GLASS ON THIS VEHICLE IS ABNORMALLY SUSCEPTIBLE TO PICKING UP CHIPS FROM ROCKS WHICH WILL IN TIME CREATE STRESS RISERS AND CAUSE THE WINDSHIELD TO FAIL PREMATURELY. I TALKED TO A MAZDA REP AND ... Read more
Incident date: Mar 1, 2019
TL* THE CONTACT OWNED A 2005 MAZDA RX-8. WHILE DRIVING 55 MPH, THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE JUNK YARD. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED MEDICAL ATTENTION AND SUFFERED INJURIES TO THE HEAD, PELVIC, AND RIBS. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF ... Read more
Crash
1 injured
Incident date: Dec 12, 2018
THE INFOTAINMENT SYSTEM HAS A GHOST FEATURE: IT STARTS TO DIAL NUMBERS AUTOMATICALLY, CHANGE STATIONS WITHOUT ANY USER INPUT AND MANY OTHER DISRUPTIONS AS IF THERE IS A CLOUD MONKEY INSTALLED IN THE SYSTEM. ISSUE EXISTS AFTER RESETTING THE SYSTEM. THERE IS NO WAY TO TURN OFF THE SYSTEM AND I AM JUST DRIVING AROUND WITH THE SYSTEM BEEPING ALL THE WAY. IT IS EXTREMELY DISTRACTING AND IS AFFECTING TH... Read more
Incident date: Mar 8, 2019
BRAKES SLIP CAUSING UNEXPECTED INCREASE IN STOPPING DISTANCE EVEN AT LOW SPEED. VERY CONCERNED ABOUT FAMILY SAFETY. RESEARCH FOUND ISSUE WAS NOTED PREVIOUSLY AND SUPPOSEDLY CLOSED, BUT MANY COMPLAINTS LIKE MINE HAVE BEEN FILED SINCE. HOW MANY DEATHS MUST NHTSA SEE REPORTED UNTIL THEY TAKE ACTION AND RECALL THIS ADMITTEDLY FAULTY DESIGN?
Incident date: Feb 22, 2019
VEHICLE STALLED WHILE EXITING THE HIGHWAY, ENGINE LIGHT ON, NOISE FROM TIMING CHAIN AREA, VEHICLE OVERHEATS, WATER PUMP FAILURE PUSHES ANTIFREEZE INTO THE OIL COMPARTMENT CAUSING THE ENGINE TO GET DAMAGED WITHIN MINUTES WHITEOUT A WARNING. THIS IS OBVIOUSLY A MAJOR VERY EXPENSIVE SAFETY ISSUE.
Incident date: Jan 2, 2019
THERE IS A FAULTY SENSOR ISSUE WITH MAZDA CX-5 CIRCA 2014 WHERE IT DOESN'T REGISTER THE CAR IS IN PARK AND THUS THE ELECTRONIC ON/OFF WON'T TURN THE CAR OFF PROPERLY. IT TURNS THE ENGINE OFF BUT LEAVES THE REST OF THE ELECTRICAL SYSTEM ON AND CAN LEAD TO MANY DEAD BATTERY SITUATIONS. HERE ARE SEVERAL FORUMS DETAILING THE SITUATION: HTTPS://WWW.CARCOMPLAINTS.COM/MAZDA/CX-5/2014/ELECTRICAL/WILL_... Read more
Incident date: Oct 12, 2018
THE FIBERGLASS TUNNEL HEAT SHIELD HAD DETERIORATED AND PARTS OF THE FIBERGLASS WERE FALLING ONTO THE EXHAUST PIPING AND CATALYTIC CONVERTER AND BURNING. THE ODOR FROM THE BURNING WAS NOTICEABLE BOTH INSIDE THE CAR AND WHEN STANDING OUTSIDE NEXT TO THE ENGINE. BURNING OCCURRED BOTH WHEN THE CAR WAS STATIONARY AND IN MOTION.
Incident date: Mar 2, 2019
DRIVING DOWN THE ROAD AND CAME TO A STOP LIGHT, ENGAGED THE CLUTCH HEARD A POP AND HAVEN'T BEEN ABLE TO GET INTO GEAR SINCE.I WAS IN THE MIDDLE OF TRAFFIC AND WAS NEARLY REAR ENDED CAUSE THE COUCH WOULDN'T DISENGAGE TO BUT IT IN GREAT CAUSE THE BRACKET HAD BROKEN COMPLETELY.
Incident date: Dec 11, 2018
CAR WAS RECALLED FOR FRONT CROSSMEMBER. NO REPAIR WAS NEEDED. TOLD BY DEALER THAT THE REAR CROSSMEMBER NEEDED TO BE REPLACED AT COST OF $2,000 AS IT WAS RUSTED THROUGH AND R/R COIL SPRING COULD POP THROUGH
Incident date: Feb 14, 2019
TL* THE CONTACT OWNS A 2009 MAZDA CX-9. THE CONTACT STATED THAT THE BRAKES WERE FAULTY. THE VEHICLE CONTINUED TO SLIDE AS THE CONTACT DEPRESSED THE BRAKE PEDAL WITH FORCE. THE CHECK ENGINE INDICATOR WAS ALSO ILLUMINATED. THE CONTACT CALLED KERRY MAZDA (1020 BURLINGTON PIKE, FLORENCE, KY 41042, (844) 327-8391) AND WAS ADVISED TO CONTACT THE MANUFACTURER. AN UNKNOWN RECALL WAS ISSUED SOON AFTER THE ... Read more
Incident date: Mar 6, 2019
THIS REPORT IS CONCERNING A DEALER, MATT CASTRUCCI MAZDA, IN DAYTON, OHIO. THIS DEALER FAILED TO OFFER US, THE CUSTOMER, AN APPOINTMENT TO INSPECT OUR VEHICLE FOR SAFETY DUE TO THE RECALL ON MAZDA 6S FOR THE SUSPENSION, STRUCTURE RECALL. WE REPEATEDLY CALLED TO SCHEDULE AN APPOINTMENT AND WERE REPEATEDLY TOLD THAT THEY DID NOT HAVE THE PARTS AND THAT THEY WOULD CONTACT US WHEN THEY RECEIVED THE ... Read more
Incident date: Mar 1, 2019
POWER STEERING WENT OUT, AS WELL AS THE CLOCK AND RADIO. THIS HAPPENED ON FRIDAY.
Incident date: Mar 1, 2019
POWER STEERING WENT OUT, AS WELL AS THE CLOCK AND RADIO. THIS HAPPENED ON FRIDAY.
Incident date: Dec 28, 2018
COMMING TO A STOP CAR DIDNT SLOW DOWN AND WHEN EMERGENCY LEVER WAS PULLED FOR A STOP IT DIDNT WORK! RECALL NOTICE1217F NHTSA NUMBER17V393
Crash
2 injured
Incident date: Jun 1, 2018
EARLY 2014 MAZDA 6'S WERE EQUIPPED WITH DEFECTIVE TRANSMISSIONS. TO THE BEST OF MY UNDERSTAND A BEARNING OF THE WRONG DIAMETER WAS INSTALLED LEADING TO AN INITIAL SYMPTOM OF A HIGH PITCHED WHINE AT HIGHWAY SPEEDS. MAZDA'S SOLUTION IS TO REPLACE THE TRANSMISSION, BUT IF IT'S OUT OF WARRANTY THIS COMES AT THE CUSTOMER'S OWN COST (~$5,000). THERE HAS BEEN A TSB ABOUT THIS FOR YEARS NOW #05-005-15-... Read more
Incident date: Mar 4, 2019
MAZDA CX-5, HIGHLIGHT ASSEMBLIES NEED FULL REPLACEMENT, TWO MONTHS OUT OF 3 YEAR WARRANTY. NOT CONSIDERED A SAFETY CONCERN.... ????? $3,000 TO REPLACE BOTH.
Incident date: Feb 26, 2019
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT OR WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JEFF HASS MAZDA (11222 KATY FWY, HOUSTON, TX 77043, (713) 568-4256) AND WAS INFORMED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBE... Read more
Incident date: Mar 1, 2018
IGNITION DOES NOT TURN OFF WHEN PRESSING THE START/STOP BUTTON. MINE HAS BEEN DOING THIS FOR ABOUT A YEAR PERIODICALLY. IT WAS CORRECTED BY PLACING IT IN PARK WITH SLIGHT ADDED FORCE. IT'S NOW ESCALATED TO THE POINT WHERE THE FORCE IS BECOMING EXCESSIVE AND MAY DAMAGE OTHER COMPONENTS. THE PROBLEM AND FIX IS LISTED HERE. HTTPS://MAZDA.OEMDTC.COM/665/IGNITION-DOES-NOT-TURN-OFF-WHEN-PRESSING-STARTST... Read more