Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jan 10, 2026
While driving in traffic on a 2 lane road with small shoulders, the engine stopped, dash indicated automatic shift to neutral, restart vehicle. vehicle coasted to a stop partially blocking the lane due to lack of shoulder and size of vehicle. Turned off ignition and attempted to restart. there was a click and the dashboard/electronics all went blank/off for several seconds then came back on. Attem... Read more
Incident date: Aug 1, 2025
Took dealer 3/26 for Sam issue Engine Power reduced after already cause me hit curb. Got it out 4/1/26 Now 4/5/26 it happened again same codes after they claimed they fixed it. Also keep having Emergency services come on a caused my dashboard out. My issues is car keeps stalling losing power. Same codes as week ago after dealer fix. Also 4 time took for noises in my car from passenger side. They k... Read more
Incident date: Aug 1, 2025
Took dealer 3/26 for Sam issue Engine Power reduced after already cause me hit curb. Got it out 4/1/26 Now 4/5/26 it happened again same codes after they claimed they fixed it. Also keep having Emergency services come on a caused my dashboard out. My issues is car keeps stalling losing power. Same codes as week ago after dealer fix. Also 4 time took for noises in my car from passenger side. They k... Read more
Incident date: Apr 6, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The two children occupying the car seats were positioned in the third-row seats due to the recall. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer offered a loaner vehicle, but the contact declined the loaner vehicle due to not being... Read more
Incident date: Mar 1, 2026
Ticking at cold start. 4/02/26 on way home from work. Truck loses acceleration while driving. Bug jumps then display says low power mode. Truck will start but will not move forward or in reverse. RPMs increase but no propulsion. Recall was performed 11/17/25 and passed inspection through Romain GMC Evansville, IN. Called Romain on 4/02/26 and was told someone would return my call 4/03/26. Still w... Read more
Incident date: Apr 2, 2026
My backup camera stoped working out of no where. They have a recall for it that was put out in october and it is now April. That is 6 months ago. I called ford for a update and they refuse to help me. They said they are only servicing mustangs right now. That’s ridiculous.
Incident date: Apr 4, 2026
In December 2017 we were involved in a rear end collision so violent the spare tire was knocked out from under the vehicle. Our vehicle, 2014 Buick Enclave VIN [XXX] was struck in the rear. The lap belt held us secure, but the shoulder belt allowed us to be tossed forward. My head hit the left windshield/top post leaving me looking like a racoon the next day. General Motors representatives, [X... Read more
Crash
Incident date: Mar 22, 2026
The vehicle experienced a serious and ongoing electrical and system malfunction shortly after being returned from repairs related to a prior accident. Within a short period of driving, multiple warning messages and system errors began appearing simultaneously, indicating failures across several vehicle systems. The issues included repeated computer system faults affecting critical functions. The ... Read more
Crash
1 injured
Incident date: Aug 9, 2025
My rear camera on my car is not working and a recall was issued in September under NHTSA Recall Number25V572. My car camera is completely broken and Ford has provided no alternative solutions, nor a timeline on when this can be addressed. As this has been a problem for over 6 months, I do not feel that this is a "reasonable time" for repair as designated by your agency. I have asked Ford for al... Read more
Incident date: Feb 22, 2026
The contact owns a 2017 Honda Pilot. The contact stated that while stopped at a traffic light, the vehicle unexpectedly lunged forward with the check engine warning light illuminated, and the “Emission System” error message was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be rep... Read more
Incident date: Mar 31, 2026
Nuna Exec Next car seat. I have the older version of this car seat for my older child and it works great. The new version ("Next") has an issue where the tigthening/loosening strap folds over and gets stuck, thus making it impossible to loosen the straps and remove the baby from the seat which is very dangerous for the child, especially in case of an emergency. This is not the way the item shou... Read more
Incident date: Mar 11, 2026
The chest buckle on BOTH of my fit360s has been stuck open and won’t latch to the other piece to secure my child in correctly/ safely.
Incident date: Mar 11, 2026
Vehicle has experienced repeated electrical system failures affecting engine operation, safety systems, and interior electronics from April 2025 through April 2026. Details: April 2025 (under warranty): Vehicle lost power and died. Dealership replaced batteries. December 2025: While driving, multiple warning lights (check engine, blind spot, lane departure, forward collision, accident avoidance)... Read more
Incident date: Mar 11, 2026
The contact is an attorney concerned about a crash involving a 2022 Toyota Rav4. The attorney stated that the vehicle had a comma.ai device installed on the vehicle. The attorney stated that while 2 couples were occupying the vehicle and driving at night on an expressway, there was a police vehicle on the side of the road responding to a separate vehicle crash. The driver of the vehicle may have b... Read more
Crash
2 injured
2 deaths
Incident date: Mar 11, 2026
The contact is an attorney concerned about a crash involving a 2022 Toyota Rav4. The attorney stated that the vehicle had a comma.ai device installed on the vehicle. The attorney stated that while 2 couples were occupying the vehicle and driving at night on an expressway, there was a police vehicle on the side of the road responding to a separate vehicle crash. The driver of the vehicle may have b... Read more
Crash
2 injured
2 deaths
Incident date: Apr 1, 2026
The contact owns a 2024 BMW X3. The contact stated that while driving at an undisclosed speed, the windshield unexpectedly cracked on several occasions without impact. The contact stated that the crack originated at the top of the windshield and extended approximately six inches toward the driver’s side. The vehicle was taken to the dealer, but was not inspected. The dealer ordered replacement w... Read more
Incident date: Mar 2, 2026
Im driving vehicle and randomly the vehicle will shut off when making turns. It is random every so many months. But it has done in major intersections. It will immediately start back up so that’s good. But there are no engine lights. And dealership Does not seam like they can do a whole lot with engine no lights on. But it seems common when doing research online The vehicle is a 2022 Ram 150... Read more
Incident date: Mar 31, 2026
I am a CPST. I use the Joie Mint Latch with my own child. On multiple occasions I have found on multiple occasions that when securing the lower rigid latch it will flip to green (secure) when it is not actually latched. It is during install when "jiggling" it into position. I am concerned parents who arent as well educated on car seats may not double check the latch before traveling and their chil... Read more
Incident date: Mar 5, 2026
See attached document for complaint.
Incident date: Mar 15, 2026
Was slowing down to turn, engine cut out and received an “auto start/stop, shift to P and then restart engine” error on dash. Almost got in an accident because of it.
Incident date: Feb 3, 2026
My battery kept dying every 6-12 months for the past 8 years! Every time I took it to the dealer or to other mechanics, they ran diagnostics tests and told me nothing was wrong, even though I knew something was definitely wrong. We found out that MANY other Nissan Armada owners AND Infiniti QX80 owners have been dealing with the exact same thing. They showed us how to cut a wire, that would bypass... Read more
Incident date: Feb 3, 2026
I believe the torque converter is failing. While driving approximately 38 mph and also 48 mph up to 51 mph the vehicle have a vibration feeling like driving on a rumble strip. If you maintain the same speed, the vibration continues if you speed up, slow down, or let off the gas it goes away. There are so many detailed explanations on forums and social media from other customers experiencing the sa... Read more
Incident date: Feb 3, 2026
Vehicle: 2019 Honda Pilot Issue: Complete dashboard blackout / loss of safety systems Safety Defect: Yes Description of the problem: While driving, the entire dashboard and infotainment system suddenly go black without warning. This includes the speedometer, fuel gauge, warning lights, backup camera, and all Honda Sensing features (Lane Keep Assist, Adaptive Cruise Control, Collision Mitigation, R... Read more
Incident date: Mar 31, 2026
Vehicle: 2019 Honda Pilot Issue: Complete dashboard blackout / loss of safety systems Safety Defect: Yes Description of the problem: While driving, the entire dashboard and infotainment system suddenly go black without warning. This includes the speedometer, fuel gauge, warning lights, backup camera, and all Honda Sensing features (Lane Keep Assist, Adaptive Cruise Control, Collision Mitigation, R... Read more
Incident date: Mar 31, 2026
On August 10th 2025 I was driving down the 5 freeway to the airports All of a sudden I notice my check engine light is on. It was Sunday Chevrolet is closed so I got off the exit to go to auto zone in XXX. I stop at a red light my engine shuts off. I tried to turn it back on twice and it starts to smoke where the battery is. I have it towed to Chevrolet Fairfield. Where they figure out my ground w... Read more
Incident date: Mar 17, 2026
Engine was replaced couple of months ago due to a recall and today 3/30/2026 I'm pulling up to my driveway getting home from work in my car starts smoking it catches on fire
Fire
Incident date: Oct 1, 2025
The vehicle has a serious transmission/drivetrain defect that repeatedly occurs when accelerating from a complete stop, especially onto an incline. The vehicle sometimes does not respond at all when the accelerator is pressed and fails to move, even though acceleration is being requested. In one recent incident, it remained stopped for about one minute before finally responding. During these event... Read more
Incident date: Oct 1, 2025
I encountered two incidents of the same type. One was on Friday, March 27, 2026, the same day I picked up the vehicle from a local Chrysler dealership, where software updates and issues related to recalls were supposedly completed. The vehicle was at 38% battery level at the time of pick up from the dealership parking lot. After driving it for about 14 miles, the battery level depleted to <1% and ... Read more
Incident date: Oct 1, 2025
I encountered two incidents of the same type. One was on Friday, March 27, 2026, the same day I picked up the vehicle from a local Chrysler dealership, where software updates and issues related to recalls were supposedly completed. The vehicle was at 38% battery level at the time of pick up from the dealership parking lot. After driving it for about 14 miles, the battery level depleted to <1% and ... Read more
Incident date: Jan 30, 2026
This dealership is a scam, my car isn't even safe to drive because the (PSM) needs to be replaced and none of the modules are communicating but somehow they passed the inspection. I bought this car as is 2/24/26 and 2 days later it started overheating. I took to Big Al's like they recommended and Big Al's replaced the coolant assembly the car was still overheating so Big Al's recommended the elect... Read more
Incident date: Mar 22, 2026
I am reporting a safety concern involving a 2019 Chevrolet Malibu. The vehicle was previously involved in accidents prior to my purchase and had known mechanical issues, including a gear shifting problem that was not properly repaired. In February 2024, while the vehicle was insured under Ocean Harbor Casualty Insurance Company, it sustained a significant front-end collision impacting the driver ... Read more
Crash
Incident date: Feb 27, 2026
I am not comfortable with this recall. Having a door fall off while driving is not acceptable. The dealer is totally overwhelmed. The earliest they can take the car in is in 3 weeks and then in the past it took them 1 month to look at the car. I am totally done with this car
Incident date: Nov 13, 2025
Sunroof Exploded while driving
Incident date: Nov 13, 2025
Transmission. Taken to dealership immediately. Notified that the transmission was going to have to be replaced. Notified there were no transmissions available or re-manufactured transmissions available, that our warranty was up 3 months prior to this date and we would have to spend in the range of $8500-$12,200 to get it fixed when a transmission was available. Warranty company did decide to cover... Read more
Incident date: Jul 22, 2024
This is an intermittent issue that has been happening for a while now and the car was sent to the dealership twice but the issue still persists. The engine would shuts down or partially loses torque all of a sudden and the steering becomes very stiff. At the same time you would see all kinds of alarms, error messages, and check lights on the dashboard. I would then have to pull over to the side ... Read more
Incident date: Jul 22, 2024
While driving, the vehicle experienced sudden and complete loss of throttle response, resulting in little to no acceleration. This occurred in active traffic and created a dangerous situation where the vehicle could not maintain speed or safely move out of traffic. The vehicle has been serviced multiple times by Nissan of Kenosha, including a full transmission replacement under warranty. Despite ... Read more
Incident date: Feb 27, 2026
10 speed transmission randomly threw a incorrect 10th gear ratio code and threw my truck into limp mode on the interstate in traffic. Transmission had to be rebuilt
Incident date: Mar 28, 2026
The car will not shift. The bushing or shift cable is broken.
Incident date: Aug 1, 2025
THE PARK ASSIST WOULD GO ON WHEN I WAS AT A STOP LIGHT AND NO ONE WAS IN FRONT OF ME AND AUTO STOP WAS OFF ALL THE TIME. TWO GROUND STRAPS WERE CORRODED. THERE IS A RECALL ON THEM FROM 2019 TO 2024. MY TRUCK DID NOT HAVE A RECALL ON IT. I JUST WANT TO LET YOU KNOW AND MAYBE IF ENOUGH PEOPLE COMPLAIN, YOU WILL PUT ALL TRUCKS ON THE RECALL.
Incident date: Mar 8, 2026
My car for the last 2 years has had multiple malfunctions with misfiring and replacement of head gaskets, pistons and more. Not to mention consistence oil concerns. On two occasions my family and I had to have the vehicle towed home over 200 miles because the car was not driving well. I have a [XXX] ghter who was with us at the time. The only warning lamp that ever triggered was the check engine. ... Read more
Incident date: Mar 8, 2026
The contact owns a 2013 Kia Optima. The contact stated that while a family member was driving the vehicle at 40 MPH, the vehicle stalled. There was no warning light illuminated. The driver pulled over to the side of the road where the vehicle failed to restart. The vehicle was towed to the residence, where an independent mechanic diagnosed the vehicle and determined that the engine and transmissio... Read more
Incident date: Mar 9, 2026
The contact owns a 2021 Chevrolet Suburban. The contact stated that while driving at various speeds, the steering wheel was difficult to turn to the left or the right. The contact stated that the failure was intermittent, but was a recurring failure. There was no warning light illuminated. The contact stated that prior to the failure, there was an abnormal whining sound while turning the steering ... Read more
Incident date: Mar 7, 2026
The contact owns a 2022 Safe Haven 12-foot Flatbed Trailer. The contact stated that while driving approximately 10 MPH and towing the unloaded trailer with a 2024 GMC Sierra 2500, while slowing down to make a right turn, the trailer detached from the tow hitch ball. The contact stated that there were no warning lights illuminated. The contact stated that the aluminum arms on the hitch adjoined to ... Read more
Incident date: Mar 7, 2026
Car is not holding oil it acts like it's gonna cut off while driving and it jerking was diagnosed with colitic converter p0604
Incident date: Mar 27, 2026
When I bought the jeep from the first week on air bag light won’t come on I will notice it flickers but if it does come on it’s for a few minutes and that is it. Ok next thing the seat belts up front and back almost cut you so tight you can’t move and you not even be driving and the seatbelt will just take spells that really hurt my girls don’t even like riding in it anymore. It’s been h... Read more
Incident date: Mar 23, 2026
Headlights are extremely dim even when replaced with new bulbs. Issue has progressively worsened over years. Vehicle is unsafe to drive in the dark. Was informed I need new headlights housings from my local mechanic due to internal reflector failure.
Incident date: Mar 11, 2026
My vehicle is currently under a recall (recall SC356), but I'm currently very far from a Kia dealership. The nearest one is about 175 miles away. I contacted Kia and they informed me that they can't reimburse me for having my car towed to the dealership. So now I am stuck with a car that could possibly catch fire at anytime, according to the recall notice. And they refuse to help me.
Incident date: Mar 11, 2026
On March 14,2026 I was driving 80 MPH on the interstate and the vehicle shifted to Neutral and shutoff. Shortly before that the vehicle revved to 4000 RPM and you could feel rhythmic vibrations. The vehicle was towed to a Chevy dealership and diagnosed as loss of propulsion needing a new engine. Tahoe had 104,000 miles at failure.