Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jul 1, 2018
DEFECTIVE DASHBOARD THAT CANNOT WITHSTAND EXPOSURE TO SUNLIGHT, RESULTING IN THE DASHBOARD MELTING, EMITTING A NOXIOUS SMELL AND TAKING ON A REFLECTIVE QUALITY. WHEN THE DASHBOARD BECOMES REFLECTIVE, DRIVERS TRYING TO SEE THROUGH THE WINDSHIELD HAVE TO STRUGGLE TO SEE PAST THE IMAGE OF THE DASHBOARD IN THE WINDSHIELD. MAZDA FAILED TO NOTIFY CONSUMERS TIMELY RE: THE DEFECT. WHEN CLASS ACTION LAWSUI... Read more
Incident date: Nov 30, 2017
SEVERE OUTSIDE PAINT DEGREDATION WITH 54,000 MILES.
Incident date: Feb 15, 2017
MULTIPLE TROUBLE CODES ALL AT ONCE AFTER NOT HAVING ANY TROUBLE CODES AFTER A LONG PERIOD. AS OF NOW 56,000 ORIGINAL MILES. TRACTION CONTROL IMPROPERLY FUNCTIONING CAUSING VEHICLE,S MAXIMUM SPEED TO 3 MPH. MULTIPLE MISFIRE,S WITH NEW SPARK PLUG, NEW SPARK PLUG COIL PACKS AND NEW SPARK PLUG WIRES. GASOLINE LEAK NOT YET NARROWED DOWN TO SPECIFIC LOCATION. NO ENGINE POWER AFTER SHIFTING TO 2ND ... Read more
Incident date: Feb 15, 2017
MULTIPLE TROUBLE CODES ALL AT ONCE AFTER NOT HAVING ANY TROUBLE CODES AFTER A LONG PERIOD. AS OF NOW 56,000 ORIGINAL MILES. TRACTION CONTROL IMPROPERLY FUNCTIONING CAUSING VEHICLE,S MAXIMUM SPEED TO 3 MPH. MULTIPLE MISFIRE,S WITH NEW SPARK PLUG, NEW SPARK PLUG COIL PACKS AND NEW SPARK PLUG WIRES. GASOLINE LEAK NOT YET NARROWED DOWN TO SPECIFIC LOCATION. NO ENGINE POWER AFTER SHIFTING TO 2ND ... Read more
Incident date: Feb 15, 2017
MULTIPLE TROUBLE CODES ALL AT ONCE AFTER NOT HAVING ANY TROUBLE CODES AFTER A LONG PERIOD. AS OF NOW 56,000 ORIGINAL MILES. TRACTION CONTROL IMPROPERLY FUNCTIONING CAUSING VEHICLE,S MAXIMUM SPEED TO 3 MPH. MULTIPLE MISFIRE,S WITH NEW SPARK PLUG, NEW SPARK PLUG COIL PACKS AND NEW SPARK PLUG WIRES. GASOLINE LEAK NOT YET NARROWED DOWN TO SPECIFIC LOCATION. NO ENGINE POWER AFTER SHIFTING TO 2ND ... Read more
Incident date: Jul 19, 2019
MY CAR'S COLLISION WARNING ENGAGED WITHOUT CAUSE. IT MAKES THE CAR BRAKES ABRUPTLY FOR NO REASON. THIS IS ESPECIALLY DANGEROUS DURING HIGHWAY SPEED. IT HAPPENED 3 TIMES SO FAR IN THE 4 MONTHS THAT I OWN THE CAR. SOME OTHER OWNERS ALSO EXPERIENCED THIS.
Incident date: Jun 30, 2019
I HAD THE CAR STARTED AND TURNED THE HEADLIGHTS ON AND THE CAR STOPPED. DID SEVERAL TIMES SHUTTING OFF AND TURNING OFF. ALL OF THE LIGHTS ON THE PANEL FLICKERS. AFTER SEVERAL TIMES EVERY THING BACK TO NORMAL. AFTER ABOUT 2 MONTHS IT HAPPENED AGAIN. I TRIED IT SEVERAL TIMES AGAIN AND I EVEN DECIDED TO TRY AND DRIVE AND TURN THE LIGHTS ON WHILE DRIVING AND THE CAR STOPPED. WENT HOME STOPPED AT M... Read more
Incident date: Jul 12, 2019
CAR MAKE WEIRD VIBRATION NOISE IN THE BACK END . WENT TO DIFFERENT MECHANICS AND IT'S A TRANSFER CASE AND DRIVESHAFT ISSUE. . LOOKS THE PROBLEM IS IN DESIGN. MAZDA RECALLED THE TRANSFER CASE FROM 2010 MODEL AND LATER BUT NOT BEFORE. SINCE THE SAME PART IS USED IN EARLIER MODELS REQUESTING RECALL ON EARLIER MODELS TOO. I WENT TO 4 DIFFERENT TRANSMISSION SHOPS AND EVERYONE TOLD ME THAT EACH AND EVER... Read more
Incident date: Jul 16, 2019
I WAS WAITING IN A STATIONARY POSITION, AT A RED LIGHT, BEHIND SOME OTHER VEHICLES, WITH MY FOOT ON THE BRAKE PEDAL. ALL OF A SUDDEN, THE VEHICLE STARTED TO LURCH FORWARD AS IF SOMEONE HAD STEPPED HARD ON THE GAS PEDAL! I WAS STRUGGLING TO KEEP THE CAR STILL BY DEPRESSING THE BRAKE PEDAL HARDER, BUT IT WOULDN'T STOP THE CAR. I HAD TO PUT IT IN PARK AND TURN OFF THE ENGINE TO STOP THE FORWARD THRU... Read more
Incident date: Jul 16, 2019
I WAS WAITING IN A STATIONARY POSITION, AT A RED LIGHT, BEHIND SOME OTHER VEHICLES, WITH MY FOOT ON THE BRAKE PEDAL. ALL OF A SUDDEN, THE VEHICLE STARTED TO LURCH FORWARD AS IF SOMEONE HAD STEPPED HARD ON THE GAS PEDAL! I WAS STRUGGLING TO KEEP THE CAR STILL BY DEPRESSING THE BRAKE PEDAL HARDER, BUT IT WOULDN'T STOP THE CAR. I HAD TO PUT IT IN PARK AND TURN OFF THE ENGINE TO STOP THE FORWARD THRU... Read more
Incident date: Jul 15, 2019
TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR BRAKE ROTOR WAS DEFORMED AND DAMAGED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. MAZDA OF CLEAR LAKE (20101 GULF FWY, WEBSTER, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE; HOWEVER, NO ASSISTANCE WAS OFFERED. THE... Read more
Incident date: Jul 17, 2019
SIGNIFICANT LAG IN TRANSMISSION GOING FROM STOP TO EITHER DRIVE OR REVERSE (3 - 5 SECONDS). CAR CAN ROLL BACKWARD WHILE WAITING FOR GEAR TO ENGAGE, AND WILL REV AND THEN JERK HARSHLY INTO GEAR. ALSO WILL JERK WHEN SHIFTING WHILE ACCELERATING TO HIGHWAY SPEEDS. VEHICLE HAD UNDER 25,000 MILES ON IT WHEN SYMPTOMS STARTED. TOOK IT TO DEALER AND GOT APPROVAL FOR NEW TRANSMISSION UNDER WARRANTY VERY... Read more
Incident date: Jun 1, 2018
PASSENGER SIDE FRONT LED DAYTIME RUNNING LIGHT FLICKERS AND OFF MOST OF THE TIME. ISSUE WAS NOTICED LAST YEAR BUT BECAUSE VEHICLE IS OUT OF WARRANTY DID NOT RETURN TO DEALERSHIP. RECENTLY FOUND ON THE INTERNET OTHER SIMILAR MAZDA VEHICLES EXPERIENCING SAME PROBLEM.
Incident date: Jul 16, 2019
WHILE MERGING ONTO THE FREEWAY ON MY WAY HOME FROM WORK, THE SUNROOF EXPLODED. I WAS DRIVING STRAIGHT ON THE FREEWAY WITH LIGHT TRAFFIC AT APPROXIMATELY 70 MPH. I DID NOT SEE ANY DEBRIS OR ROCKS AND AFTER STOPPING DID NOT FIND ANY DEBRIS OR SIGNS OF ANYTHING HAVING HIT THE GLASS. THERE WAS JUST A LOUD NOISE LIKE THE SOUND OF A SHOTGUN BLAST AND THE MAJORITY OF THE CENTER OF THE SUNROOF WAS GONE... Read more
Incident date: Jul 12, 2019
ENGINE MOUNT BOLT FAILED WHILE DRIVING ON A CITY STREET CAUSING THE ENGINE AND TRANSMISSION TO DROP ONTO AXEL. VEHICLE COULD NOT BE DRIVEN UNTIL FRONT AXEL WAS REPLACED AND THE ENGINE MOUNT BOLT WAS REPLACED.
Incident date: Jul 6, 2018
MY VEHICLE DOES NOT COMPLETELY SHUT OFF WHEN THE START BUTTON IS PUSHED. IT GOES INTO AUXILIARY MODE. IF LEFT THE VEHICLE WILL STAY RUNNING UNTIL THE BATTERY DIES. THIS CAN BE RESOLVED AT TIMES BY RESTARTING THE CAR, SHIFTING IT OUT OF PARK, BACK INTO PARK AND THEN SHUTTING THE CAR OFF AGAIN..THIS MAY NEED TO BE DONE MORE THAN ONCE AND SOMETIMES YOU HAVE TO MOVE THE CAR A LITTLE TO GET IT TO WORK.
Incident date: Jul 6, 2018
MY VEHICLE DOES NOT COMPLETELY SHUT OFF WHEN THE START BUTTON IS PUSHED. IT GOES INTO AUXILIARY MODE. IF LEFT THE VEHICLE WILL STAY RUNNING UNTIL THE BATTERY DIES. THIS CAN BE RESOLVED AT TIMES BY RESTARTING THE CAR, SHIFTING IT OUT OF PARK, BACK INTO PARK AND THEN SHUTTING THE CAR OFF AGAIN..THIS MAY NEED TO BE DONE MORE THAN ONCE AND SOMETIMES YOU HAVE TO MOVE THE CAR A LITTLE TO GET IT TO WORK.
Incident date: Jul 6, 2018
MY VEHICLE DOES NOT COMPLETELY SHUT OFF WHEN THE START BUTTON IS PUSHED. IT GOES INTO AUXILIARY MODE. IF LEFT THE VEHICLE WILL STAY RUNNING UNTIL THE BATTERY DIES. THIS CAN BE RESOLVED AT TIMES BY RESTARTING THE CAR, SHIFTING IT OUT OF PARK, BACK INTO PARK AND THEN SHUTTING THE CAR OFF AGAIN..THIS MAY NEED TO BE DONE MORE THAN ONCE AND SOMETIMES YOU HAVE TO MOVE THE CAR A LITTLE TO GET IT TO WORK.
Incident date: Jun 1, 2019
AUXILIARY SYSTEM WILL NOT TURN OFF WHEN THE CAR IS TURNED OFF! THE ENGINE SHUTS OFF BUT THE IGNITION STAYS IN ACCESSORY MODE. HAVE TO TAP BRAKES, GEAR SHIFT, AND SOMETIMES STOP/START CAR AGAIN,WHILE REPEATEDLY PRESSING THE IGNITION STARTER BUTTON. IT'S COMPLETELY RANDOM AND IT HAS DRAINED MY CAR BATTERY TO THE POINT WHERE IT DIED AND MY CAR HAD TO BE JUMP STARTED. THERE ARE MULTIPLE ONLINE FORUMS ... Read more
Incident date: Jul 7, 2019
O WAS OPERATING THE VEHICLE AND THE BRAKES BECAME SPONGY AND FAILED TO STOP THE VEHICLE UNLESS I INCREASED THE EFFORT TO DEPRESS THE BRAKE PEDAL DOWN. FOOT HAS SLIPPED ON OCCASION CAUSING MY ANKLE TO BE STRUCK ON THE PEDAL. I NOW DOWN SHIFT GEARS TO SLOW THE VEHICLE TO ASSIST IN STOPPING WHILE KEEPING EVEN FURTHER BACK FROM VEHICLES IN FRONT OF ME. CURRENTLY, NO RECALLS ARE OUT SPECIFICALLY FOR MY... Read more
1 injured
Incident date: Jul 13, 2019
BRAKE PEDAL ACTION FEELS SPONGY, SOFT. REQUIRES EXTRA FORCE TO STOP THE CAR WHEN MOVING ON CITY STREETS.
Incident date: Oct 22, 2018
TL* THE CONTACT OWNS A 2012 MAZDA 6. WHILE DRIVING APPROXIMATELY 45 MPH, THE DOOR OPEN ICON ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD TO CHECK THE DOORS; HOWEVER, ALL THE DOORS WERE CLOSED. THE VEHICLE WAS TAKEN TO HENNESSY MAZDA (7261 JONESBORO RD, MORROW, GA 30260) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED.... Read more
Incident date: Oct 22, 2018
TL* THE CONTACT OWNS A 2012 MAZDA 6. WHILE DRIVING APPROXIMATELY 45 MPH, THE DOOR OPEN ICON ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD TO CHECK THE DOORS; HOWEVER, ALL THE DOORS WERE CLOSED. THE VEHICLE WAS TAKEN TO HENNESSY MAZDA (7261 JONESBORO RD, MORROW, GA 30260) TO BE DIAGNOSED, BUT THEY WERE NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED.... Read more
Incident date: Jul 1, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER THE ENGINE TURNED OFF, THE ELECTRICAL POWER REMAINED ACTIVE. IN ORDER FOR THE ELECTRICAL SYSTEM TO TURN OFF, THE CONTACT HAD TO PRESS THE START BUTTON AND MANEUVER THE GEAR SHIFTER NUMEROUS TIMES. IN ADDITION, THE DOORS FAILED TO LOCK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED... Read more
Incident date: Jul 11, 2019
"TAKATA RECALL" MY CAR IS RUSTED UNDERNEATH FROM THE GAS PUMP AND UNDER. ON JULY 11TH, 2019 . I WAS DRIVING MY VEHICLE ON A STREET WHEN MY PASSENGER SIDE REAR STRUT CAME OUT FROM THE RUST. SOMETIMES AFTER PUTTING GAS IN MY CAR AND DRIVING OFF INSIDE OF MY CAR WILL START TO SMELL LIKE GAS. SINCE IT IS RUSTED UNDER AND AROUND.
Incident date: Jul 11, 2019
"TAKATA RECALL" MY CAR IS RUSTED UNDERNEATH FROM THE GAS PUMP AND UNDER. ON JULY 11TH, 2019 . I WAS DRIVING MY VEHICLE ON A STREET WHEN MY PASSENGER SIDE REAR STRUT CAME OUT FROM THE RUST. SOMETIMES AFTER PUTTING GAS IN MY CAR AND DRIVING OFF INSIDE OF MY CAR WILL START TO SMELL LIKE GAS. SINCE IT IS RUSTED UNDER AND AROUND.
Incident date: Jul 11, 2019
"TAKATA RECALL" MY CAR IS RUSTED UNDERNEATH FROM THE GAS PUMP AND UNDER. ON JULY 11TH, 2019 . I WAS DRIVING MY VEHICLE ON A STREET WHEN MY PASSENGER SIDE REAR STRUT CAME OUT FROM THE RUST. SOMETIMES AFTER PUTTING GAS IN MY CAR AND DRIVING OFF INSIDE OF MY CAR WILL START TO SMELL LIKE GAS. SINCE IT IS RUSTED UNDER AND AROUND.
Incident date: Jul 14, 2018
ACCESSORY POWER NOT SHUTTING OFF UPON TURNING OFF IGNITION.
Incident date: Nov 8, 2018
WHILE DRIVING SOUTHBOUND ON I-75 NORTH OF NORTH FT. MEYERS, FL THE VEHICLE STUTTERED SLIGHTLY AND STALLED, WITH JUST ENOUGH TIME TO PULL TO THE RIGHT SHOULDER AND PARK. IT WOULD NOT RESTART AND APPEARED TO BE OUT OF FUEL, THOUGH THE GAUGE INDICATED APPROX. 1/4 FULL. THE MAZDA EMERGENCY ROAD SERVICE NUMBER WAS CALLED AND THEY DISPATCHED A SERVICE VEHICLE. AT THE SAME TIME THE MECHANIC ARRIVED, A... Read more
Incident date: Jul 13, 2019
WHILE I WAS DRIVING THE CAR JUST SHUT OFF. I WAS TOLD IT WAS THE BATTERY AND ALTERNATOR. SO I HAD THEM REPLACED. THE CAR RAN FOR ABOUTV10 MINUTRS AND JUST SHUT OFF. WHILE AT THE MACHANICS HE SAID THAT THE WIRE HARNESA IS MELTING AMD THAT I GOT LUCKY NOT TO HAVE A FIRE. THE ABS LIGHT GOAE OFF AND ON TO. I CALLED ABOUT A RECALL I SAW IN 2007 ABOUT THE WIRE HARNESS AND THEY ARE TELLING ME IT IS FIXES... Read more
Incident date: Jun 28, 2019
SUDDENLY THERE WAS A ERROR SAYING AIRBAG SYSTEM HAS MALFUNCTIONED IN THE MIDDLE OF MY COMMUTE. AND IT HAS BEEN REOCCURRING. AND I HAVEN'T HEARD A PEEP FROM THE DEALER.
Incident date: Jun 20, 2019
ELECTRIC PARKING BRAKE (EPB) CONTROL MODULE FAILURE: ON JUNE 19 AND 20 OF 2019 MY 2016 CX-5 WITH ONLY 18,000 MILES EXPERIENCED A PROBLEM WITH THE ELECTRIC PARKING BRAKE FUNCTION. WHEN I WOULD LIFT THE EPB SWITCH TO SET THE PARKING BRAKE THE INDICATOR LIGHT WOULD START FLASHING AND A WARNING SIGN ((P!)) WOULD SHOW UP ON THE DASH DISPLAY. THE MAZDA DEALER DID A DIAGNOSTIC CHECK AND DETERMINED THE... Read more
Incident date: Jun 26, 2019
PURCHASED USED 2013 MAZDA CX-5 IN DECEMBER 2015. APRIL 2017 HAD REAR BRAKE PADS AND ROTORS REPLACED DUE TO RUST. SCREECHING BEGAN, AGAIN, END OF JUNE 2019 WHILE DRIVING NORMAL SPEEDS. CONTINUED TO GET WORSE, BRAKING AND NOT BRAKING AT ANY SPEED. MECHANIC STATED THAT THE REAR PADS AND ROTORS NEEDED TO BE REPLACED DUE TO RUST, WITH THE LEFT-SIDE BEING EXTREMELY WORSE THAN THE RIGHT. SAID THE CALIP... Read more
Incident date: Jun 10, 2019
PASSENGER SIDE DAYTIME RUNNING LIGHT WENT OUT AND DOES NOT FUNCTION AFTER 3 YEARS AND ONLY 46K MILES. ALL LIGHTS ON A VEHICLE NEED TO BE PROPERLY FUNCTIONING TO BE DEEMED SAFE FOR DRIVING.
Incident date: Jun 15, 2019
WHEN PUSHING THE BRAKES THE PEDAL IS 'HARD' AS IF THE PEDAL WAS ON THE FLOOR THERE'S A HISSING NOISE LIKE AIR IS LEAKING. IF YOU NEED TO MAKE A SUDDEN STOP IT DOES NOT HAPPEN THE BRAKES ARE SO HARD THE CAR WON'T STOP!! THIS DEFECT HAPPENED SUDDENLY THERE WAS NO GRADUAL WARNING !
Incident date: Jun 28, 2019
RADIO WILL NOT TURN OFF WHEN THE CAR TURNS OFF. VEHICLE IS IN PARK AND AFTER PRESSING THE START/STOP BUTTON THE RADIO WILL NOT TURN OFF. LEAVING THE RADIO ON DRAINS THE BATTERY. IF I START THE CAR IN PUT IN ANOTHER GEAR AND BACK TO PARK AND PRESSING THE START/STOP BUTTON IT SOMETIMES TURNS THE RADIO OFF AND OTHER TIMES IT DOES NOT. THE ENGINE HOWEVER WILL TURN OFF. THE CAR IS STATIONARY WHEN ... Read more
Incident date: Jul 10, 2019
MANUFACTURERS RECALL NUMBER 1317F. NHTSA RECALL 18V-018 AND MANUFACTURERS RECALL NUMBER 70131. NHTSA RECALL 13V42500. FIRST ONE IS AIR BAG ON PASSENGER SIDE AND THE OTHER IS MAZDA 6 DOOR LATCH MOUNTING SCREWS.
Incident date: Jul 10, 2019
MANUFACTURERS RECALL NUMBER 1317F. NHTSA RECALL 18V-018 AND MANUFACTURERS RECALL NUMBER 70131. NHTSA RECALL 13V42500. FIRST ONE IS AIR BAG ON PASSENGER SIDE AND THE OTHER IS MAZDA 6 DOOR LATCH MOUNTING SCREWS.
Incident date: Jun 26, 2019
KEY FOB DISCONNECTS WHILE DRIVING. LOCK/UNLOCK DOES NOT WORK. CAR DOES NOT START WHEN KEYFOB IS IN VEHICLE. THIS HAS HAPPENED THREE TIMES NOW, THE DEALERSHIP HAS CHANGED MY KEYFOBS, FLASHED THE MEMORY, AND REPLACED THE BATTERIES. I'VE SPOKEN TO CORPORATE CUSTOMER SERVICE AND WAS TOLD "SOMETIMES KEY FOBS JUST DISCONNECT. PLEASE EXIT THE VEHICLE, WAIT, AND TRY AGAIN." I'M CURRENTLY WAITING FOR THIS ... Read more
Incident date: Jun 26, 2019
KEY FOB DISCONNECTS WHILE DRIVING. LOCK/UNLOCK DOES NOT WORK. CAR DOES NOT START WHEN KEYFOB IS IN VEHICLE. THIS HAS HAPPENED THREE TIMES NOW, THE DEALERSHIP HAS CHANGED MY KEYFOBS, FLASHED THE MEMORY, AND REPLACED THE BATTERIES. I'VE SPOKEN TO CORPORATE CUSTOMER SERVICE AND WAS TOLD "SOMETIMES KEY FOBS JUST DISCONNECT. PLEASE EXIT THE VEHICLE, WAIT, AND TRY AGAIN." I'M CURRENTLY WAITING FOR THIS ... Read more
Incident date: Jul 4, 2019
TL* THE CONTACT OWNS A 2003 MAZDA TRIBUTE. THE CONTACT STATED THAT THE VEHICLE WAS PULLING EXCESSIVELY TO THE RIGHT AND MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FRONT PASSENGER SIDE SUBFRAME CROSSMEMBER AND ENGINE CRADLE WERE CORRODED THROUGH. ALSO, THE FRONT LOWER CONTROL ARMS MOUNT WAS DETACHED AND NEEDED TO BE REPLACED. THE CONTACT ALSO STAT... Read more
Incident date: Jun 20, 2019
TL* THE CONTACT OWNS A 2011 MAZDA 6. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS). THE VEHICLE WAS SERVICED AT CASCADE AUTO GROUP (4149 STATE RD, CUYAHOGA FALLS, OH 44223, (330) 929-1861); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING INDICATOR REMAINED ... Read more
Incident date: Mar 1, 2018
TL* THE CONTACT OWNS A 2001 MAZDA 626. THE CONTACT STATED THAT AFTER FUEL WAS ADDED TO THE VEHICLE, THE ENGINE SEIZED AND WOULD NOT ENGAGE. THE ENGINE WOULD OPERATE WHEN THE ACCELERATOR PEDAL WAS TAPPED. ALSO, WHILE DRIVING, THE VEHICLE SPORADICALLY STALLED. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FLOW MAZDA OF GREENSBORO (1205 BRIDFORD PKWY, GREENSBO... Read more
Incident date: Mar 1, 2018
TL* THE CONTACT OWNS A 2001 MAZDA 626. THE CONTACT STATED THAT AFTER FUEL WAS ADDED TO THE VEHICLE, THE ENGINE SEIZED AND WOULD NOT ENGAGE. THE ENGINE WOULD OPERATE WHEN THE ACCELERATOR PEDAL WAS TAPPED. ALSO, WHILE DRIVING, THE VEHICLE SPORADICALLY STALLED. THE CONTACT WAS UNSURE IF ANY WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FLOW MAZDA OF GREENSBORO (1205 BRIDFORD PKWY, GREENSBO... Read more
Incident date: Jul 8, 2019
WHEN TURNING OFF THE CAR, IT DOES NOT RECOGNIZE THAT YOU ARE IN THE PARK POSITION AND IT DOES NOT SHUT DOWN PROPERLY. ACCESSORIES SUCH AS THE RADIO AND DISPLAYS DO NOT TURN OFF. THERE ARE NUMEROUS REPORTS ONLINE SAYING THIS IS DUE TO A FAULTY SHIFTER SWITCH.
Incident date: Jul 3, 2019
FAULTY (DEFECTIVE) SHIFTER SWITCH (PART# KDYO-46-040.) PROHIBITS THE CAR FROM TURNING OFF RELIABLY WHEN PUT "IN PARK." THIS NEEDS TO BE CATEGORIZED AS AN OFFICIAL RECALL.
Incident date: Aug 1, 2018
MY DRIVER SIDE HEADLIGHT WAS OUT FOR AN UNKNOWN AMOUNT OF TIME UNTIL A POLICE OFFICER KINDLY PULLED ME OVER AND TOLD ME. WHEN I WENT TO HAVE THE LIGHT REPLACED, THE PASSENGER SIDE LIGHT WAS OUT, NOT THE DRIVER SIDE. I ASSUMED THE OFFICER HAD MADE A MISTAKE. THE PASSENGER SIDE HEADLIGHT BULB WAS REPLACED. A FEW MONTHS LATER I WAS DRIVING APPROX 40MPH ON AN UNLIT ROAD WHEN BOTH MY HEADLIGHTS WENT C... Read more
Incident date: Jun 13, 2017
VEHICLE WAS PARKED IN A SECURED COMPANY PARKING LOT. WHEN I LEFT WORK, THE SUNROOF GLASS WAS SMASHED. THERE WAS NOTHING ON THE ROOF OF THE CAR. I THOUGHT A HUGE TREE LIMB MAY HAVE FELL ON THE CAR AND SOMEONE MOVED IT BUT THERE WAS NOTHING NEARBY TO EXPLAIN WHAT HAPPENED. I HAD THE SUNROOF REPAIRED AND FORGOT ABOUT IT UNTIL I JUST SAW INFORMATION ABOUT THIS HAPPENING ON OTHER CARS. REPORTING T... Read more
Incident date: May 1, 2019
THE CAR TRIES TO LUNGE FORWARD IMMEDIATELY AFTER COMING TO A COMPLETE STOP. I ALWAYS KEEP MY FOOT ON THE BRAKE WHEN I COME TO AN INTERSECTION OR RED LIGHT SO IT HASN'T YET CAUSED AN ACCIDENT AND THE FORCE OF THE BRAKING ACTION SEEMS TO BE ENOUGH TO KEEP IT FROM LUNGING FOR THE TIME BEING BUT YOU CAN FEEL IT TUGGING WANTING TO MOVE FORWARD. AN ENGINE LIGHT RECENTLY CAME ON THE DASHBOARD ALONG WITH ... Read more
Incident date: May 1, 2019
THE CAR TRIES TO LUNGE FORWARD IMMEDIATELY AFTER COMING TO A COMPLETE STOP. I ALWAYS KEEP MY FOOT ON THE BRAKE WHEN I COME TO AN INTERSECTION OR RED LIGHT SO IT HASN'T YET CAUSED AN ACCIDENT AND THE FORCE OF THE BRAKING ACTION SEEMS TO BE ENOUGH TO KEEP IT FROM LUNGING FOR THE TIME BEING BUT YOU CAN FEEL IT TUGGING WANTING TO MOVE FORWARD. AN ENGINE LIGHT RECENTLY CAME ON THE DASHBOARD ALONG WITH ... Read more