Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Oct 12, 2019
I START THE CAR AND REMAIN PARKED. THE AIRBAG LIGHT FLASHES ONCE, PAUSES, AND THEN FLASHES SIX TIMES. THE AIRBAG LIGHT IN THE INSTRUMENT CLUSTER CONTINUES TO FLASH ONCE FOLLOWED BY SIX MORE FLASHES. THIS PROBLEM CONTINUES EVERY TIME THE CAR IS DRIVEN. MANY OWNERS HAVE HAD THE SAME PROBLEM. NO AIRBAG HAS BEEN DEPLOYED AND CAR HAS NOT BEEN IN AN ACCIDENT.
Incident date: Oct 23, 2019
WHILE DRIVING MY 2005 MAZDA TRIBUTE ON A PAVED CITY STREET, I NOTICED A SUDDEN LOUD CLANKING/POUNDING IN THE PASSENGER SIDE, REAR WHEEL WELL AREA. ASSUMED IT WAS A BAD SHOCK BUT SOON DISCOVERED THAT THE THE WHEEL WELL HAD RUSTED COMPLETELY OUT, THERE IS NOW A HOLE TO THE INSIDE OF MY CAR. SOME, BUT NOT MUCH RUST ELSEWHERE ON THE VEHICLE (THE OTHER THREE WHEEL WELLS LOOK GREAT), BUT THAT PART OF TH... Read more
Incident date: Oct 23, 2019
WHILE DRIVING MY 2005 MAZDA TRIBUTE ON A PAVED CITY STREET, I NOTICED A SUDDEN LOUD CLANKING/POUNDING IN THE PASSENGER SIDE, REAR WHEEL WELL AREA. ASSUMED IT WAS A BAD SHOCK BUT SOON DISCOVERED THAT THE THE WHEEL WELL HAD RUSTED COMPLETELY OUT, THERE IS NOW A HOLE TO THE INSIDE OF MY CAR. SOME, BUT NOT MUCH RUST ELSEWHERE ON THE VEHICLE (THE OTHER THREE WHEEL WELLS LOOK GREAT), BUT THAT PART OF TH... Read more
Incident date: Mar 16, 2018
I'VE ALREADY MAKE THE AIRBAG REPLACEMENT IN 16-MARCH-2018 BUT I'M STILL RECEIVING THE NOTIFICATIONS. THERE'S BEEN 1 YEAR AND A HALF SINCE THEN AND GOT LIKE A HUNDRED OF NOTIFICATIONS. I'M BEGINNING TO THINK THAT THE DEALER DIDN'T DO THE REPLACEMENT. OR MAYBE YOU HAVEN'T UPDATED THE DATABASE? I'M WORRIED BECAUSE THE MAZDA DEALER IS TELLING ME TO IGNORE THOSE NOTIFICATIONS. I'M TRYING TO CONTACT YO... Read more
Incident date: Oct 23, 2019
THE DRIER SEAT BELT IS NOT CLICKING AND SENSOR FOR SEAT BELT IS OFF
Incident date: Aug 1, 2019
THE FRONT DRIVER SEAT NOW WOBBLES BACKWARD. THE SEAT IS NOT SECURELY IN PLACE, WHICH IS VERY UNSAFE. THE SAME MODEL VEHICLE HAD A RECALL FOR THE 2010-2011 VERSIONS FOR THE SAME ISSUE. THE FOLLOWING LINK SHOWS THAT OTHER 2012 MAZDA 3 OWNERS ARE EXPERIENCING THE SAME ISSUES HTTP://WWW.CARPROBLEMZOO.COM/MAZDA/MAZDA3/SEATS-PROBLEMS.PHP I HAVE EMAILED MAZDA TODAY ABOUT THE ISSUE AND ARE AWAITING THE... Read more
Incident date: Nov 1, 2018
PER TECH CROSS MEMBER BUSHING. IT MAKES A CLERKING NOICE WHEN DRIVING AND TURNING.
Incident date: Oct 22, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-9. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THERE WAS AN ODOR OF COOLANT FLUID AND SMOKE APPEARED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED ... Read more
MAZDA
B-SERIES TRUCK
(2005) - AIR BAGS
Oct 24, 2019
Incident date: Oct 19, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2005 MAZDA B-SERIES TRUCK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V806000 AND 17V807000 (AIR BAGS). THE CONTACT STATED THAT FOOTHILLS MAZDA (LOCATED AT 202 E NORTH FOOTHILLS DR, SPOKANE, WA 99207, (509) 324-8200) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE ... Read more
Incident date: Oct 23, 2019
TL* THE CONTACT OWNS A 2007 MAZDA 3. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER, STEERING ABILITY, AND THE RADIO SHUT OFF. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING). THE FAILURE MILEAGE WAS 210,548.
Incident date: Oct 23, 2019
TL* THE CONTACT OWNS A 2007 MAZDA 3. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER, STEERING ABILITY, AND THE RADIO SHUT OFF. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 10V374000 (STEERING). THE FAILURE MILEAGE WAS 210,548.
Incident date: Oct 24, 2019
AT TIMES THE BREAKS BECOME UNRESPONSIVE TO PRESSURE AND THE PEDAL GOES ALL THE WAY TO THE FLOOR. THE BREAKS HAVE TO BE PUMPED IT ORDER TO GET THEM TO CATCH. SO, I TOOK THE CAR TO A REPAIR SHOP AND THEY CHANGED THE BREAK PADS AND BLEED THE LINES. HOWEVER, AFTER A TEST DRIVE THE ISSUE HAPPENED TO THE MECHANIC AGAIN. AFTER CHECKING THE BREAK SYSTEM AGAIN, THEY FOUND THAT THE VACUUM PUMP IS MALFU... Read more
Incident date: Apr 8, 2019
I STARTED GETTING NOISE FROM THE ENGINE FOR LAST 6 MONTHS. BUT WHEN THE RPM IS GREATER THAN 2000. THE NOISE DECREASES, WHEN I TOOK TO THE DEALER SERVICE, THEY MENTIONED THAT TIMING CHAIN NEED TO BE REPLACED. MAZDA KNOWS ABOUT THE ISSUE AND ADMITS IT BUT NEVER PERFORMS A RECALL.
Incident date: Oct 24, 2019
DRIVING VEHICLE LESS THAN 5 MPH, IN LINE, AFTER PICKING UP KID FROM SCHOOL. ALL SIDE CURTAIN AIR BAGS EXPLODED/DEPLOYED, FOR NO REASON. VEHICLE WAS NOT HIT. OTHER DRIVERS HEARD AND WITNESSED THE EXPLOSION/DEPLOYMENT OF THE AIRBAGS. PULLED CAR TO SIDE AS BEST AS POSSIBLE, AS THE AIRBAG CURTAINS COMPLETELY BLOCKED THE SIDE WINDOWS.
Incident date: Aug 1, 2019
THIS IS IN REFERENCE TO A MAZDA RECALL I RECEIVED IN THE MAIL IN 08/19. I OWN A 2016 MAZDA3 AND THE RECALL NOTICE WAS FOR THE SOFTWARE/DISPLAY CONSOLE. I CALLED HYMAN BROS MAZDA IN NEWPORT NEWS, VA TO MAKE APPT TO GET THIS FIXED ON 08/21/19 AND WAS REFERRED TO THE SERVICE DEPT. I MADE AN APPT AND WAS SEEN ON 08/28/19. I DID NOT UNDERSTAND WHEN I MADE THE APPT ON 08/21/19 THAT THIS WAS NOT TO REPAI... Read more
Incident date: Oct 20, 2019
SEAT BUILTS NEED TIGHTING
Incident date: Oct 20, 2019
SEAT BUILTS NEED TIGHTING
Incident date: Oct 19, 2019
ON 10/19/19 THE VEHICLE WAS INVOLVED IN A CRASH WHEN SWERVING TO AVOID A DEER ON THE ROAD. TWO TREES WERE HIT AND THE VEHICLE WAS FLIPPED ON ITS SIDE. NO AIRBAGS DEPLOYED DURING THIS ACCIDENT AS I WAS EXPECTED. PICTURES SHOW THE FRONT DAMAGE AND INTERIOR.
Crash
1 injured
Incident date: Oct 4, 2019
BOTH REAR BRAKES LOCKED UP ON SEPARATE OCCASION WHILE DRIVING ON THE FREEWAY AT ABOUT 70 MPH. EACH TIME THE BRAKE ENGAGED THEMSELVES AND LOCKED ONTO THE DISK/ROTOR. THIS CAUSED THE PADS TO BURN UP AND PRODUCE A LARGER QUANTITY OF SMOKE. ON ONE OCCASION THE ROTOR BECAME RED HOT, FLAME WAS VISIBLE, LOTS OF SMOKE WAS BEING PRODUCED, AND IT WARPED ROTOR. EVERY TIME IT OCCURRED I STOPPED THE VEHICLE ... Read more
Incident date: Oct 12, 2019
WHEN IT RAINS WATER WILL POOL IN PASSENGER SIDE FLOOR BOARD. MAZDA DEALS SUGGESTS ADDING DRAINS AND FILTERS THAT ARE NOT PART OF ORIGINAL VEHICLE DESIGN. (THIS ISSUE IS DUE TO A DESIGN FLAW AND NO OTHER REASON), THIS HAPPENS REGARDLESS IF CAR IS MOVING OR STATIONARY. THIS HAS BEEN AN ON-GOING ISSUE SINCE I PURCHASED THE VEHICLE IN 11/2012. . DOOR SEALS AND WINDOW SEALS ARE NOT DAMAGED.
Incident date: Oct 12, 2019
WHEN IT RAINS WATER WILL POOL IN PASSENGER SIDE FLOOR BOARD. MAZDA DEALS SUGGESTS ADDING DRAINS AND FILTERS THAT ARE NOT PART OF ORIGINAL VEHICLE DESIGN. (THIS ISSUE IS DUE TO A DESIGN FLAW AND NO OTHER REASON), THIS HAPPENS REGARDLESS IF CAR IS MOVING OR STATIONARY. THIS HAS BEEN AN ON-GOING ISSUE SINCE I PURCHASED THE VEHICLE IN 11/2012. . DOOR SEALS AND WINDOW SEALS ARE NOT DAMAGED.
Incident date: Oct 20, 2019
THERE WAS A RECALL ON THE DOOR LATCHES BACK IN 2013 WHICH I GOT REPAIRED. TODAY 10/20/2019 AFTER DRIVING ON HIGHWAY 15 SOUTH DROPPING OFF MY KIDS MY SON WENT TO CLOSE THE BACK PASSENGER DOOR THAT DID NOT CLOSE I HAD TO PURCHASE ROPE AND TAPE TO HOLD IT CLOSE SO I COULD DRIVE BACK HOME GOING ON THE 15 NORTH HIGHWAY. THIS IS A HUGE SAFETY ISSUE I WOULD LIKE TO HAVE THIS ISSUE FIX ASAP I WILL CALL T... Read more
Incident date: May 5, 2019
WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FU... Read more
Incident date: May 5, 2019
WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FU... Read more
Incident date: May 5, 2019
WHEN ACCELERATING AFTER DRIVING FOR A FEW MINUTES MAYBE 10-15 AFTER THE VEHICLE HAS HAD TIME TO WARM UP, AS I AM APPLYING PRESSURE TO THE GAS PEDAL AND IT IS SHIFTING INTO GEARS (USUALLY INTO GEARS 3,4, & 5) THE VEHICLE IS SHOWING THAT IT IS INTO THE NEXT GEAR BUT YOU FEEL IT SHIFT AFTER THE FACT SO IT IS DELAYED AND AS ACCELERATING IT FEELS AS THOUGH IT IS LAGGING AND TRYING TO SHIFT BUT CAN'T FU... Read more
Incident date: Oct 14, 2019
VEHICLE HAS LESS THAN 33,000 MILES AND THE DRIVER-SIDE DAYTIME RUNNING LIGHT HAS GONE OUT. THIS IS A SAFETY ISSUE AND SHOULD NOT HAPPEN WITH LED LIGHTS THIS EARLY IN THE VEHICLE'S LIFE.
Incident date: Jun 1, 2019
IT HAS HAPPENED A LOT. SOME OF THE ELECTRICAL SYSTEMS OF THE CAR SUCH AS RADIO, DISPLAY, ETC STAY ON WHEN IT IS TURNED OFF. I SPEND SEVERAL MINUTES MOVING BACK AND FORTH TO SHUT IT DOWN SUCCESSFULLY. THIS MIGHT CAUSE A SERIOUS PROBLEM LIKE BATTERY DRAIN ON A COLD DAY WHEN I AM IN A RUSH TO LEAVE THE CAR QUICKLY.
Incident date: Oct 14, 2019
DRIVER STOPPED VEHICLE IN A DRIVEWAY WITH MINIMAL SLOPE, SHIFTED THE VEHICLE IN PARK, TURNED OFF THE VEHICLE AND EXITED. DRIVER PROCEEDED TO REAR PASSENGER DOOR TO RETRIEVE 1 YEAR OLD FROM CAR SEAT. AFTER RETRIEVING CHILD FROM CAR SEAT, DRIVER FELT REAR PASSENGER DOOR PUSHING INTO HER LEG, BACK AND HEAD. VEHICLE PROCEEDS TO ROLL OUT OF THE DRIVEWAY BACKWARD WHILE IN PARK. DRIVER AND CHILD ESCAPE V... Read more
1 injured
Incident date: Oct 14, 2019
DRIVER STOPPED VEHICLE IN A DRIVEWAY WITH MINIMAL SLOPE, SHIFTED THE VEHICLE IN PARK, TURNED OFF THE VEHICLE AND EXITED. DRIVER PROCEEDED TO REAR PASSENGER DOOR TO RETRIEVE 1 YEAR OLD FROM CAR SEAT. AFTER RETRIEVING CHILD FROM CAR SEAT, DRIVER FELT REAR PASSENGER DOOR PUSHING INTO HER LEG, BACK AND HEAD. VEHICLE PROCEEDS TO ROLL OUT OF THE DRIVEWAY BACKWARD WHILE IN PARK. DRIVER AND CHILD ESCAPE V... Read more
1 injured
Incident date: Oct 13, 2019
HAPPEN 2 DAYS AGO WHILE DRIVING I NOTICED A BURNING SMELL OF PLASTIC INSIDE THE CABIN AND UPON INSPECTION I TRACED IT AT THE REAR BRAKE LIGHTS. THE BULBS GETS TO HOT AND MELTING THE PLASTIC INSIDE THE HOUSING OF THE TAIL LIGHT ASSEMBLY. THIS CAR HAS A CLEAR TAIL LIGHT ASSEMBLY AND SINCE IT'S BURNING THE LENS IS BECOMING SMOKY. I THINK IT IS A SAFETY CONCERN THAT THIS BULB CAN CAUSE A FIRE IN THE F... Read more
Incident date: Jan 15, 2012
AFTER TWO YEARS OF DRIVING THIS CAR THE CLUTCH PEDAL ASSEMBLY COMPLETELY BROKE PUNCTURING THROUGH THE FIRE WALL AND BRAKE RESERVOIR, LUCKILY I WAS STARTING THE VEHICLE IN A HOSPITAL PARKING LOT WHEN I PUSHED THE CLUTCH IN IT WENT COMPLETELY TO THE FLOOR AND DID NOT COME BACK UP. IT WAS COMPLETELY INOPERABLE, I HAD TO HAVE THE CAR TOWED AFTER PATCHING THE FIREWALL AND REPLACING THE CLUTCH PEDAL AS... Read more
Incident date: Sep 13, 2019
TRAFFIC WAS HEAVY ON THE PARKWAY THAT DAY SO THERE WAS A LOT OF STOPPING AND GOING. APPLYING THE BRAKES, THE CAR STARTED TO SLOW DOWN BUT SUDDENLY THERE WAS A JERK AND THE CAR ACCELERATE WHILE THE BRAKES WERE STILL BEING APPLIED. THERE WAS A FRONTAL COLLISION WHICH INDICATES THAT THE SMART BRAKES SYSTEM WAS ALSO NOT WORKING. THE WARNING 'BRAKE SYSTEM MALFUNCTION' APPEARED ON MY DASHBOARD AFTER ... Read more
Crash
Incident date: Oct 11, 2019
IF THE LIFT GATE FALLS UNEXPECTEDLY, IT MAY HIT THE USER, INCREASING THEIR RISK OF INJURY. THIS IS A CURRENT RECALL ON OTHER MODELS BUT IS NOT CURRENTLY LISTED FOR MY VEHICLE. IT DEFINITELY EFFECTS MY CAR AND WOULD LIKE MY MODEL ADDED TO THE CURRENT RECALL.
Incident date: Oct 13, 2019
I HAD A SCARY SAFETY ISSUE WITH MY 2018 MAZDA 3 YESTERDAY. I HAD LEFT THE CAR RUNNING SO THAT MY DOG WOULD HAVE A/C. MY CAR IS HAS STANDARD TRANSMISSION. I PULLED UP THE EMERGENCY BRAKE BUTTON BUT AS I WAS EXITING THE CAR MY DOG ACCIDENTALLY PUT HER PAW ON THE EMERGENCY BRAKE BUTTON AND THE CAR STARTED GOING BACKWARDS. THANK GOODNESS I WAS ABLE TO REACH IN AND PULL THE EMERGENCY BRAKE BUTTON B... Read more
Incident date: Aug 1, 2019
DASHBOARD BECAME STICKY AS IF MELTING
Incident date: Oct 8, 2019
THE DRIVER'S SEAT AUTOMATIC FRONT-TO-BACK ADJUSTMENT BECAME ABRUPTLY NON-FUNCTIONAL ON THE LEFT SIDE, MAKING IT IMPOSSIBLE TO ADJUST THE SEAT TO ACHIEVE A SAFE DRIVING POSITION. THIS WAS NOTED WHILE THE CAR WAS PARKED. NO ACCIDENT HAD OCCURRED AND NO DEBRIS WAS NOTED IN THE TRACK. THE DEALER (NELSON MAZDA COOL SPRINGS) NOTED THAT THE BOLTS/NUTS WERE COMPLETELY BROKEN. DEFECT SEEMS SIMILAR TO THE D... Read more
Incident date: Oct 12, 2019
HAD AN INCIDENT WERE THE PASSENGER SIDE WINDOW JUST CRACKED INTO PIECES WHILE DRIVING DOWN THE HIGHWAY. NOBODY WAS INJURED BUT WE WERE NOT SURE WHAT MAY HAVE CAUSED THIS (THERE WERE NO CARS ADJACENT TO US AND IN THE LANES FURTHER).
Incident date: Oct 10, 2019
THE CLUTCH PEDAL ASSEMBLY BRACKET BREAKS AT THE SPOTWELDS WHICH ALSO BREAKS THE CLUTCH MASTER CYLINDER AND LUKILY THIS BROKE WHILE STARTING THE CAR
Incident date: Oct 10, 2019
THE CLUTCH PEDAL ASSEMBLY BRACKET BREAKS AT THE SPOTWELDS WHICH ALSO BREAKS THE CLUTCH MASTER CYLINDER AND LUKILY THIS BROKE WHILE STARTING THE CAR
Incident date: Oct 7, 2019
SIGNIFICANT SAFETY ISSUE--THE ENTIRE MIDDLE SCREEN GOES BLANK, ALL ACCESS TO APPLE CAR PLAY STOPS, INCLUDING NAVIGATION, PHONE, TEXT, ETC. THE PHONE GOES BLANK. MUST PULL OVER AND THE HEAD UNIT WILL RESTART.TWICE AT DEALER FOR SAME ISSUES. THEY HAVE REPLACED PARTS, BUT STILL SAME PROBLEM.
Incident date: Jan 1, 2019
MAZDA WILL NOT COMPLETE THE TAKATA AIRBAG RECALL ON OUR VEHICLE NO MATTER HOW MANY TIMES THEY ARE CONTACTED. WE HAVE MADE AT LEAST 6 ATTEMPTS TO CONTACT THEM, I THINK MORE, FOR NEARLY A YEAR. MAZDA REPS HAVE PROMISED TO GET BACK TO ME, BUT WE NEVER HEAR MORE. THEY KEEP SENDING NOTICE BY MAIL, BUT THEY DO NOT FOLLOW UP AFTER I CALL.
Incident date: Oct 2, 2019
THE DOOR LOCK ACTUATORS GO BAD ON THIS CAR WHICH CAUSES THE CAR TO BELIEVE ONE OF THE DOORS IS OPEN WHEN IT IS NOT. THE DOME LIGHTS ARE DRIVEN BY THE DOOR ACTUATORS SENSING THAT A DOOR IS OPEN, SO WHEN YOU ARE DRIVING, THE INTERIOR LIGHTS WILL FLASH ON AND OFF. VERY DISTRACTING, ESPECIALLY AT NIGHT. THE LIGHTS TURNING ON AND OFF ONLY HAPPENS WHEN THE CAR IS BEING DRIVEN, I HAVE NOT NOTICED IT WHEN... Read more
Incident date: Oct 2, 2019
THE DOOR LOCK ACTUATORS GO BAD ON THIS CAR WHICH CAUSES THE CAR TO BELIEVE ONE OF THE DOORS IS OPEN WHEN IT IS NOT. THE DOME LIGHTS ARE DRIVEN BY THE DOOR ACTUATORS SENSING THAT A DOOR IS OPEN, SO WHEN YOU ARE DRIVING, THE INTERIOR LIGHTS WILL FLASH ON AND OFF. VERY DISTRACTING, ESPECIALLY AT NIGHT. THE LIGHTS TURNING ON AND OFF ONLY HAPPENS WHEN THE CAR IS BEING DRIVEN, I HAVE NOT NOTICED IT WHEN... Read more
Incident date: Aug 19, 2019
WHILE DRIVING MY 2004, MAZDA RX8 THE ELECTRIC POWER STEERING MODULE FAILED, AND JERKED THE CAR AGGRESSIVELY TO THE LEFT INTO THE ONCOMING LANE OF TRAFFIC. THE FORCE WAS SO STRONG THAT IT CAUSED MOMENTARY LOSS OF CONTROL. FORTUNATELY, THERE WASN'T ANY ONCOMING TRAFFIC AT THAT MOMENT ON THAT PARTICULAR STRETCH OF ROAD. WHEN REVIEWING THE MAZDA FORUM THERE WERE SEVERAL OTHER OWNERS THAT EXPERIENCED T... Read more
Incident date: Oct 7, 2019
I WAS ENTERING THE PARKING GARAGE OF MY APARTMENT BUILDING. THE CAR WAS NOT MOVING AS I HAD MY FOOT ON THE BRAKE AS I WAS WAITING FOR THE GARAGE DOOR TO OPEN. THE CAR JUST SUDDENLY ACCELERATED BEFORE THE GARAGE DOOR WAS FULLY UP. MY CAR WENT STRAIGHT AHEAD AND HIT A PARKED VEHICLE. THE AIRBAGS DID DEPLOY. THE PARKED CAR HAD BOTH FRONT AND BACK END DAMAGE. THERE WAS ALSO DAMAGE TO THE GARAGE D... Read more
Crash
Incident date: Oct 8, 2019
WHILE PULLING DOWN MY STREET AFTER BACKING OUT OF MY DRIVEWAY, I HEARD A NOISE FROM THE REAR OF THE CAR THAT WAS NOT NORMAL. IT WAS MORE EVIDENT GOING OVER BUMPS. MY CAR WAS DUE FOR AN OIL CHANGE ANYWAY SO I WENT TO MY LOCAL REPAIR SHOP AND ASKED THEM TO INVESTIGATE. THE REAR CROSS MEMBER IS COMPLETELY RUSTED THROUGH CAUSING A NEARLY CATASTROPHIC FAILURE OF THE RIGHT REAR SECTION, INCLUDING A PIEC... Read more
Incident date: Oct 9, 2019
2017 MAZDA CX-5 WITH SOUL RED METALLIC PAINT, ONLY 19000 MILES IS EXHIBITING SMALL CHIPS IN THE PAINT. WE ARE NOTICING CHIPS ON THE HOOD, ROOF, FRONT SIDE PANELS AND DOORS. NORMAL DRIVING CONDITIONS IN UPSTATE NY. WE HAD A 2014 CX-5 WITH THE SAME COLOR AND THIS DID NOT HAVE THE SAME PROBLEM. WE EVEN PAID AN EXTRA $595 FOR THIS SPECIAL 'PAINT' THAT NOW LOOKS HORRIBLE!
Incident date: Aug 30, 2019
DRIVING ON RTE 3 N IN BRAINTREE. CAR WAS DECELERATING WHILE I HAD MY FOOT ON GAS. LOST STEERING AND BARELY MADE IT TO BRAKE DOWN LANE. THIS CAR HAS 72K MILES ON IT. NEEDS NEW ENGINE.
Incident date: Aug 30, 2019
DRIVING ON RTE 3 N IN BRAINTREE. CAR WAS DECELERATING WHILE I HAD MY FOOT ON GAS. LOST STEERING AND BARELY MADE IT TO BRAKE DOWN LANE. THIS CAR HAS 72K MILES ON IT. NEEDS NEW ENGINE.