Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jan 2, 2019
THE DIM LIGHTS ARE SO DANGEROUS AND DO NOT PROVIDE ANY VISIBILITY AT NIGHT AT ALL. IT IS VERY DANGEROUS TO DRIVE AND I HAVE HAD SO MANY NEAR MISSES WHILE PASSING OTHER VEHICLES OR TRYING TO NOT RUN OFF THE ROAD DUE TO NOT BEING ABLE TO SEE. PLUS THE BULBS BURN OUT SEVERAL TIMES THROUGHOUT THE YEAR AND I'M CONSTANTLY HAVING TO REPLACE THEM. BUT TO DRIVE AT NIGHT IS SO SCARY BECAUSE I CANNOT SEE ... Read more
Incident date: Jan 2, 2019
THE DIM LIGHTS ARE SO DANGEROUS AND DO NOT PROVIDE ANY VISIBILITY AT NIGHT AT ALL. IT IS VERY DANGEROUS TO DRIVE AND I HAVE HAD SO MANY NEAR MISSES WHILE PASSING OTHER VEHICLES OR TRYING TO NOT RUN OFF THE ROAD DUE TO NOT BEING ABLE TO SEE. PLUS THE BULBS BURN OUT SEVERAL TIMES THROUGHOUT THE YEAR AND I'M CONSTANTLY HAVING TO REPLACE THEM. BUT TO DRIVE AT NIGHT IS SO SCARY BECAUSE I CANNOT SEE ... Read more
Incident date: Dec 7, 2019
THE DAYTIME RUNNING LIGHT ON MY 2016 MAZDA CX-5 GRAND TOURING STARTED FLICKERING ON THE DRIVER'S SIDE A FEW WEEKS AGO. I'VE HAD OTHER DRIVERS HONK OR FLASH THEIR LIGHTS AT ME DURING THE DAY (ONCOMING TRAFFIC) MOST CERTAINLY DUE TO THE ANNOYANCE OF THE FLICKERING LED. THIS SEEMS TO POSE A SAFETY HAZARD TO OTHERS AND MYSELF. THE ONLY SOLUTION MAZDA CURRENTLY HAS IS TO REPLACE THE WHOLE HEADLIGHT ASS... Read more
Incident date: Oct 12, 2019
WHILE DRIVING ON A PUBLIC 2-LANE ROAD AND UPSHIFTING INTO 3RD GEAR AT ABOUT 6,500 RPM MY TRANSMISSION FAILED. I IMMEDIATELY SLOWED FROM ABOUT 65 MPH AND COASTED TO A STOP. I WAS LUCKY THAT THERE WAS A JUST ADEQUATE SHOULDER, AND I WAS ABLE TO AVOID BEING REAR-ENDED BY FASTER TRAFFIC. I PULLED AS FAR TO THE RIGHT AS I COULD, STILL WITHING 4 FEET OF THE PAVEMENT. I DETERMINED THAT I COULD STILL DR... Read more
Incident date: Nov 25, 2019
ON MONDAY, NOVEMBER 25, 2019, AS I WAS APPROACHING MY HOME, I ACTIVATED MY GARAGE DOOR OPENER AND THE GARAGE DOOR OPENED AS I PULLED INTO MY DRIVEWAY. I STOPPED THE CAR, A 2019 MAZDA CX-5, IN THE DRIVEWAY, PLACED IT IN PARK, GOT OUT OF MY VEHICLE AND ENTERED THE GARAGE. WHILE IN THE GARAGE FOR APPROXIMATELY 2-3 MINUTES, I TURNED AROUND TO SEE MY 2019 MAZDA CX-5 ACCELERATING TOWARD ME. THE CAR R... Read more
Crash
1 injured
Incident date: Nov 25, 2019
ON MONDAY, NOVEMBER 25, 2019, AS I WAS APPROACHING MY HOME, I ACTIVATED MY GARAGE DOOR OPENER AND THE GARAGE DOOR OPENED AS I PULLED INTO MY DRIVEWAY. I STOPPED THE CAR, A 2019 MAZDA CX-5, IN THE DRIVEWAY, PLACED IT IN PARK, GOT OUT OF MY VEHICLE AND ENTERED THE GARAGE. WHILE IN THE GARAGE FOR APPROXIMATELY 2-3 MINUTES, I TURNED AROUND TO SEE MY 2019 MAZDA CX-5 ACCELERATING TOWARD ME. THE CAR R... Read more
Crash
1 injured
Incident date: Nov 1, 2019
THE LED DAYTIME RUNNING LIGHTS ON BOTH SIDES OF MY 2016 MAZDA CX-5 HAVE BURNED OUT/STOPPED LIGHTING AFTER 39K MILES AND OUT OF THE WARRANTY PERIOD. THE REPAIR REQUIRES THE REPLACEMENT OF THE ENTIRE HEADLIGHT ASSEMBLY WITH AN ESTIMATED COST OF $1200 PER ASSEMBLY. ($2400 TOTAL). BECAUSE THIS IS A SAFETY ISSUE, AND ONE APPARENTLY KNOWN TO MAZDA, THIS SHOULD BE A RECALL.
Incident date: Nov 1, 2019
THE LED DAYTIME RUNNING LIGHTS ON BOTH SIDES OF MY 2016 MAZDA CX-5 HAVE BURNED OUT/STOPPED LIGHTING AFTER 39K MILES AND OUT OF THE WARRANTY PERIOD. THE REPAIR REQUIRES THE REPLACEMENT OF THE ENTIRE HEADLIGHT ASSEMBLY WITH AN ESTIMATED COST OF $1200 PER ASSEMBLY. ($2400 TOTAL). BECAUSE THIS IS A SAFETY ISSUE, AND ONE APPARENTLY KNOWN TO MAZDA, THIS SHOULD BE A RECALL.
Incident date: Dec 4, 2019
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE DRIVING, THE LIFTGATE FLEW OPEN AND SEVERAL GROCERY ITEMS FELL ONTO THE STREET. THE CONTACT PULLED OVER AND CLOSED THE LIFTGATE. THE CONTACT DROVE HOME WITHOUT ANY FURTHER ISSUES. IN ADDITION, THE VEHICLE SURGED FORWARD WHEN THE CONTACT ATTEMPTED TO SLOW DOWN. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ... Read more
Incident date: Dec 4, 2019
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. WHILE DRIVING, THE LIFTGATE FLEW OPEN AND SEVERAL GROCERY ITEMS FELL ONTO THE STREET. THE CONTACT PULLED OVER AND CLOSED THE LIFTGATE. THE CONTACT DROVE HOME WITHOUT ANY FURTHER ISSUES. IN ADDITION, THE VEHICLE SURGED FORWARD WHEN THE CONTACT ATTEMPTED TO SLOW DOWN. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ... Read more
Incident date: Nov 5, 2019
I RECENTLY PURCHASED A 2016 MAZDA CX-5 FROM A NON-MAZDA DEALER, HOWEVER AFTER PAYING $21,000 FOR THE VEHICLE I REALIZED THE DAYTIME RUNNING LIGHT WAS NOT WORKING! MY BIGGEST SURPRISE WAS WHEN I WENT BACK TO THE DEALER TO HAVE THEM REPAIR IT AND FOUND OUT THE ENTIRE HEADLAMP WOULD NEED REPLACING TO THE TUNE OF $1,100 DOLLARS! TODAY I CALLED MAZDA AND THEY TOLD ME THERE IS NOTHING THEY CAN DO ABOU... Read more
Incident date: Dec 1, 2017
WHEN PARKING AND PUTTING THE CAR IN 'PARK', THE CAR DOESN'T RECOGNIZE THAT IT'S IN THE PARK POSITION, AND ALTHOUGH THE CAR SHUTS OFF, THE ELECTRICAL SYSTEM STAYS ON. THIS ALLOWS THE BATTERY TO RUN DOWN WITH STEREO, LIGHTS, AND FANS ALL RUNNING, AND EVEN WORSE, WOULD ALLOW SOMEONE TO STEAL THE CAR IF THEY WERE TO GET INTO IT. I'VE DONE RESEARCH AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE ONLI... Read more
Incident date: Sep 9, 2019
NIST CAMPAIGN 19V497MODIFICATIONS WERE MADE. THE VEHICLE NOW DECELERATES UP TO 6 MPH ON HILL INGRESS; ON EGRESS THE VEHICLE GOES AT LEAST 3 MPH OVER SETTING. WHEN PASSING CARS ON A HILL, THE CAR SLOWS DOWN WHEN RELYING ON CRUISE CONTROL TO RESUME DRIVING, THUS CAUSING US TO STEP ON THE GAS TO HOLD A SAFE DISTANCE FROM THE PASSED CAR. WE HAVE LOST AT LEAST 3 MPG FUEL EFFICIENCY. WE HAVE RETURNE... Read more
Incident date: Aug 1, 2019
THE ABS, AND TRACTION CONTROL WARNING LIGHTS CAME ON ONE DAY SEEMINGLY OUT OF NOWHERE. THERE IS A MAZDA TECHNICAL SERVICE BULLETIN ON THIS PROBLEM FOR AREAS WITH HIGH AMBIENT TEMPERATURES. THIS PROBLEM BEGAN AND WAS CONSTANT IN THE HOT WASHINGTON DC SUMMER, BUT HAS BECOME INTERMITTENT NOW THAT WINTER HAS COME. THE TSB IS QUOTED BELOW. THIS REALLY SHOULD BE A SAFETY RECALL VERSUS A TSB. I APPREC... Read more
Incident date: Nov 20, 2019
I WAS DRIVING ABOUT 30 MPH OR SLOWER IN A LIGHT RAIN ON A CITY STREET WHEN MY VEHICLE SAID THAT THE FRONT RADAR FAILED/UNABLE TO FUNCTION, ALL SAFETY SYSTEMS ARE NOW DISABLED. THIS LASTED FOR ABOUT 3-4 MINUTES AND THEN IT STARTED TO FUNCTION AGAIN BUT ONLY FOR 2 MINUTES AND THEN IT GAVE THE SAME MESSAGE AND DISABLED ALL MY SAFETY SYSTEMS WHILE AGAIN. IT STARTED TO FUNCTION AGAIN AS I PULLED INTO... Read more
Incident date: Nov 20, 2019
I WAS DRIVING ABOUT 30 MPH OR SLOWER IN A LIGHT RAIN ON A CITY STREET WHEN MY VEHICLE SAID THAT THE FRONT RADAR FAILED/UNABLE TO FUNCTION, ALL SAFETY SYSTEMS ARE NOW DISABLED. THIS LASTED FOR ABOUT 3-4 MINUTES AND THEN IT STARTED TO FUNCTION AGAIN BUT ONLY FOR 2 MINUTES AND THEN IT GAVE THE SAME MESSAGE AND DISABLED ALL MY SAFETY SYSTEMS WHILE AGAIN. IT STARTED TO FUNCTION AGAIN AS I PULLED INTO... Read more
Incident date: Jun 5, 2019
AT ~26,000 MILES MY DRIVER SIDE DAYTIME RUNNING LIGHTS HAVE FAILED.
Incident date: Nov 20, 2019
FUEL TANK ASSEMBLY ⁃ MY VENT LINE WAS CLOGGED TO WHERE MY FUEL TANK CREATED A LEAK & THEN FUEL TANK COLLAPSED WHILE I WAS DRIVING . I DROVE MY CAR FOR 2 DAYS WITHOUT KNOWING & DID NOT REALIZE IT UNTIL I WAS FILLING UP GAS INTO MY CAR & I NOTICED THE GAS LEAKING PROFUSELY . I TOOK MY CAR TO THE DEALERSHIP, IN WHICH I DISCOVERED THAT MY FUEL TANK ASSEMBLY WAS INSTALLED IMPROPERLY.
Incident date: Mar 1, 2019
LED DRL HALO STARTED DIM FLICKERING AT 39,000 MILES ON PASSENGER SIDE. BURNT OUT COMPLETELY. A SHORT TIME LATER. A VERY EXPENSIVE REPAIR THAT SHOULD BE COVERED WITH A FACTORY RECALL. THIS IS MY SECOND CX-5 AND MY EIGHTH OVERALL MAZDA. MY PLAN WAS TO PURCHASE MY 3RD CX-5 IN JAN 2020. AFTER THIS I WILL PROBABLY LOOK AT AT A VEHICLE THAT HAS A 4 YR/50,000 MILE BUMPER TO BUMPER WARRANTY
Incident date: Nov 28, 2019
THE DASHBOARD INDICATORS SUDDENLY CAME ON ALL AT ONCE WHILE DRIVING ON THE HIGHWAY. AFTER PULLING OVER TO THE BREAKDOWN LANE AND PUTTING IT IN PARL, THE ENGINE WOULD NOT TURN OFF WHEN PRESSING THE ON/OFF BUTTON. AFTER ARRIVING AT OUR DESTINATION, WE NEEDED SEVERAL ATTEMPTS OF PUTTING IT IN DRIVE AND BACK TO PARK BEFORE THE ENGINE FINALLY SHUT OFF. BUT THE DASHBOARD INDICATORS REMAINED ON AND WOULD... Read more
Incident date: Nov 28, 2019
THE DASHBOARD INDICATORS SUDDENLY CAME ON ALL AT ONCE WHILE DRIVING ON THE HIGHWAY. AFTER PULLING OVER TO THE BREAKDOWN LANE AND PUTTING IT IN PARL, THE ENGINE WOULD NOT TURN OFF WHEN PRESSING THE ON/OFF BUTTON. AFTER ARRIVING AT OUR DESTINATION, WE NEEDED SEVERAL ATTEMPTS OF PUTTING IT IN DRIVE AND BACK TO PARK BEFORE THE ENGINE FINALLY SHUT OFF. BUT THE DASHBOARD INDICATORS REMAINED ON AND WOULD... Read more
Incident date: Nov 28, 2019
THE DASHBOARD INDICATORS SUDDENLY CAME ON ALL AT ONCE WHILE DRIVING ON THE HIGHWAY. AFTER PULLING OVER TO THE BREAKDOWN LANE AND PUTTING IT IN PARL, THE ENGINE WOULD NOT TURN OFF WHEN PRESSING THE ON/OFF BUTTON. AFTER ARRIVING AT OUR DESTINATION, WE NEEDED SEVERAL ATTEMPTS OF PUTTING IT IN DRIVE AND BACK TO PARK BEFORE THE ENGINE FINALLY SHUT OFF. BUT THE DASHBOARD INDICATORS REMAINED ON AND WOULD... Read more
Incident date: Nov 29, 2019
CRACKED WINDSHIELD. NO VEHICLES IN FRONT OF ME, ON A CITY STREET. TEMPERATURE OUTSIDE 48-50 DEGREES, INSIDE TEMPERATURE 70 DEGREES. 9:10 A.M. IT RAINED 1/2 HOUR EARLIER. COLD MORNING.
Incident date: Nov 27, 2019
TODAY WE GOT INTO AN ACCIDENT AND THE PASSENGER AIRBAG DIDN'T COME OUT UNTIL AFTER MY GRANDAUGHTER'S FACE HIT THE WINDSHEILD.
Crash
1 injured
Incident date: Nov 24, 2019
INTERMITTENTLY, THE REAR ELECTRONIC PARKING BRAKES DO NOT FULLY RELEASE. THIS CAUSES THE REAR BRAKE PADS TO WEAR ON THE ROTORS. THIS IN TURN RESULTS IN PREMATURE BRAKE WEAR, EXCESSIVE HEAT, AND A BURNING SMELL. THIS HAS HAPPENED MULTIPLE TIMES IN ALL DIFFERENT WEATHER CONDITIONS.
Incident date: Nov 26, 2019
PASSENGER SIDE FRONT DAYTIME RUNNING LIGHT FAILED AT 40K MILES, JUST OUTSIDE OF WARRANTY PERIOD. TOOK TO DEALERSHIP AND WAS OFFERED NO ASSISTANCE AND REQUIRED $1200 TO FIX/REPLACE THE ENTIRE HEADLIGHT ASSEMBLY. UNACCEPTABLE TO PAY FOR THE TECHNOLOGY PACKAGE FOR LED DAYTIME RUNNING LIGHTS ONLY FOR THEM TO DIE AT JUST OVER 3 YEARS. WROTE A LETTER TO MAZDA NORTH AMERICA CORPORATE OFFICE 4 MONTHS AGO ... Read more
Incident date: Nov 22, 2019
TL* THE CONTACT OWNS A 2018 MAZDA 6. WHILE THE CONTACT'S FRIEND WAS DRIVING 55 MPH, HE VEERED OFF THE SIDE OF THE ROAD INTO A DIRT PATCH, AND STRUCK AN OBJECT. THE AIR BAGS DEPLOYED AND THE DRIVER'S SEAT BELT UNBUCKLED UPON IMPACT. THE AIR BAG DEPLOYMENT BURNED THE CONTACT'S RIGHT UNDERARM. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS NOT FILED. THE CONTACT'S FRIEND WAS ABLE TO DRIVE TH... Read more
Crash
1 injured
Incident date: Jun 6, 2017
TODA MI FAMILIA IVAMOS EN EL FREE WAY DE VISITA A UNA CIUDAD QUE SE ENCUNTRA A UNA HORA DE DONDE NOSOTROS RADICAMOS CUANDO DE REEPENTE EMPESO A TEMBLARSE EL MOTOR LO LLEVE CON MI MECNICO ME LO REVISO COMPLETO Y ME DIJO QUE LOS BRAZOS DELANTEROS ESTABAN DAADOS AL POCO TIEMPO LE PRENDI LA LUZ DEL AIR BAGL
Incident date: Jun 6, 2017
TODA MI FAMILIA IVAMOS EN EL FREE WAY DE VISITA A UNA CIUDAD QUE SE ENCUNTRA A UNA HORA DE DONDE NOSOTROS RADICAMOS CUANDO DE REEPENTE EMPESO A TEMBLARSE EL MOTOR LO LLEVE CON MI MECNICO ME LO REVISO COMPLETO Y ME DIJO QUE LOS BRAZOS DELANTEROS ESTABAN DAADOS AL POCO TIEMPO LE PRENDI LA LUZ DEL AIR BAGL
Incident date: Jun 6, 2017
TODA MI FAMILIA IVAMOS EN EL FREE WAY DE VISITA A UNA CIUDAD QUE SE ENCUNTRA A UNA HORA DE DONDE NOSOTROS RADICAMOS CUANDO DE REEPENTE EMPESO A TEMBLARSE EL MOTOR LO LLEVE CON MI MECNICO ME LO REVISO COMPLETO Y ME DIJO QUE LOS BRAZOS DELANTEROS ESTABAN DAADOS AL POCO TIEMPO LE PRENDI LA LUZ DEL AIR BAGL
Incident date: Nov 1, 2019
STARTED FROM CREAK NOISE AS CAR START TO MOVE, ACCELERATE OR STOP. NOW IT DEVELOPED TO SOME TICKING NOISE EVERY TIME CAR ACCELERATE OR DECELERATE. THE CAR IS ONLY AT ABOUT 9700 MI WENT TO SPREEN MAZDA LOMA LINDA CA TO INSPECT THE CAR. THEY SAID IT IS NORMAL AND COME BACK WHEN IT GETS WORSE
Incident date: Nov 16, 2019
THE LED DAYTIME RUNNING LIGHT IN BOTH THE RIGHT AND LEFT HEADLIGHT ASSEMBLY HAVE FAILED. ON ONE SIDE THE ENTIRE LED STRIP HAS FAILED AND ON THE OTHER SIDE THE LED STRIP IS FLASHING. THIS LENDS ITSELF TO MY CAR BEING LESS VISIBLE: AS WELL AS' BEING A DISTRACTION TO OTHER DRIVERS SEEING THE FLASHING IN THE REAR VIEW MIRROR. THESE PROBLEMS WERE NOT THE RESULT OF ANY INCIDENT, THE LED STRIPS JUST FAIL... Read more
Incident date: Aug 1, 2017
PASSENGER SEAT BELT RELEASED PROPELLING ME INTO THE WINDSHIELD. I'M AN AVID SEATBELT WEARER. WE WERE HIT BY ANOTHER VEHICLE THAT RAN A RED LIGHT.
Crash
2 injured
Incident date: Oct 25, 2019
THE TRANSFER CASE IN OUR 2011 MAZDA CX-9 FAILED AT 130,000 MILES. I UNDERSTAND THAT MAZDA KNOW ABOUT A DEFECT AS TO THE PROXIMITY OF THE TRANSFER CASE TO THE EXHAUST. THE HEATED TRANSFER CASE LUBRICANT BECOME SLUDGE-LIKE AND CAUSES THE CASE TO FAIL ALSO AFFECTING THE TRANSMISSION SPLINES. THE HEATED LUBRICANT ESCAPED AND DRIPS ON THE EXHAUST AND FILLS THE VEHICLE WITH A TOXIC SMELLING GAS AND APPA... Read more
Incident date: Nov 2, 2019
HEADLIGHTS FLICKER WHEN BRAKING CAUSING DIMINISHED VISIBILITY AT NIGHT. THIS IS A KNOW PROBLEM AND SAFETY HAZARD. KNOWN ENOUGH TO HAVE A SERVICE BULLITEN. THIS IS A FACTORY DEFECT CAUSING SAFETY ISSUES THAT MAZDA WANTS CUSTOMERS TO PAY FOR IN ORDER TO BE FIXED. THIS SHOULD BE A RECALL AS IT IS A SAFETY HAZARD
Incident date: Nov 19, 2019
THERE WAS A THUMPING SOUND COMING FROM THE RIGHT FRONT WHEEL, AT SLOW SPEEDS ON A DIRT ROAD. WHEN I TOOK THE CAR TO THE REPAIR SHOP I WAS TOLD THAT THE BUSHINGS, LOWER CONTROL ARMS AND STRUTS NEEDED TO BE REPLACED. I KNOW THERE IS A RECALL ON SOME OF THE CARS LIKE MINE, BUT APPARENTLY MINE IS NOT PART OF THE RECALL. HOWEVER, I DO NOT THINK IT IS A COINCIDENCE TO HAVE SIMILAR PROBLEMS.
Incident date: Nov 20, 2019
VEHICLE MOVING UNDER 5 MPH IN A CITY PARKING GARAGE. WHILE ENTERING A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNINGS STRIKING THE CEMENT WALL BARRIER AT A DISTANCE OF APPROXIMATELY THREE FEET AWAY. BOTH FOOT BRAKE AND EMERGENCY BRAKE WERE APPLIED. ALL DASH INDICATOR LIGHTS TURNED ON UNTIL AUTO "OFF" BUTTON WAS DEPRESSED. VEHICLE MILEAGE = 37880. NO AIRBAGS WERE DEPLOYED.... Read more
Crash
Incident date: Nov 4, 2019
AIRBAGS DEPLOYED ON MY WAY HOME. THERE WAS NO CRASH. I PULLED OVER LOOKED AT MY VEHICLE THERE WAS ZERO DAMAGE. DROVE VEHICLE HOME CONTACTED MAZDA THEY TOLD ME TO FILE A INSURANCE CLAIM EVEN THOUGH I SENT THEM A VIDEO OF THE VEHICLE. DRIVERS SIDE AIRBAGS AND DRIVERS SEAT AIRBAGS DEPLOYED RANDOMLY.
1 injured
Incident date: Oct 31, 2019
WATER PUMP CAUSED ANTIFREEZE TO MIX WITH MOTOR OIL CAUSING THE ENGINE TO HAVE TO BE REPLACE ON THREE OCCASIONS WITHIN 6 MONTHS
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE BRAKES MADE A SQUEALING NOISE AND FAILED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO FERRA AUTO GROUP MAZDA (3363 SOUTH ARLINGTON ROAD, AKRON, OH 44312, (330) 645-7275) WHERE IT WAS DETERMINED THAT THE BRAKE PADS WERE WEARING UNEVENLY. THE DEALER FURTHER STATED THAT THE BRAKES REMAINED ENGAGED AND CAUSED THE BRAKE PADS TO WEAR PREMAT... Read more
Incident date: Nov 13, 2019
HEADLIGHTS FLICKER WHILE DECELERATING. ESPECIALLY BAD WHEN BRAKING. IT HAS BEEN HAPPENING FOR A LONG TIME, JUST DECIDED NOW TO REPORT IT. I SEE A LOT OF COMPLAINTS FOR THE SAME ISSUE ONLINE.
Incident date: Mar 1, 2019
PROBLEM WITH MY 2016 MAZDA 3 4-DOOR. THE FRONT PASSENGER SEAT CUSHION TRIM IS COMING OFF THE SEAT FRAME AT THE FRONT END. THIS IS THE SAME ISSUE REPORTED IN TECHNICAL BULLETIN 09-025/19 EXCEPT THAT BULLETIN REFERS TO MODELS BUILD IN MEXICO, MINE WAS BUILT IN JAPAN. TULLEY MAZDA WANTS TO CHARGE ME $500 TO REPLACE THE DEFECTIVE PART.
Incident date: Sep 23, 2019
CHECK ENGINE LIGHT CAME ON CAR WAS SMOKING AFTER I DROVE IT NOT VERY FAR TOOK IT TO THE DEALERSHIP THERE CLAIMING SOFTWARE ISSUE MY CAR BATTERY IS ALMOST COMPLETELY DRAINED AND I JUST GOT THIS CAR SOMETIME KEYS WON'T WORK OR MY CAR WON'T START
Incident date: Nov 18, 2019
ENGINE STALLS DUE TO VIBRATION WHILE DRIVING. THERE WAS A RECALL FOR THIS EXACT PROBLEM, BUT MAZDA ISNT HONORING WITHOUT ME PAYING FOR REPAIS FIRST. AS I WAS TURNING IN FRONT OF AN 18 WHEELER DASH LIGHTS CAME ON AND I TEMPORARILY LOST POWER. SHUT OFF AND BACK ON AGAIN
Incident date: Oct 11, 2019
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE BATTERY FAILED AND CAUSED SEVERAL SENSORS TO FAIL, INCLUDING THE TIRE AND PARKING BRAKE SENSORS, AS WELL AS THE COMPUTER SETTINGS. THE CONTACT WAS NOT AWARE OF THE FAILURES AND CONTINUED TO DRIVE THE VEHICLE. THE BRAKE SENSOR FAILURE CAUSED THE REAR BRAKE PADS TO SMOKE. THE CONTACT TOOK THE VEHICLE TO SUSSMAN MAZDA (1606 EASTON RO... Read more
Incident date: Nov 4, 2019
WHILE COASTING, APPLICATION OF THE BRAKES WILL MAKE THE HEADLIGHTS FLICKER. AN ECU VOLTAGE MONITOR REGISTERS A DROP IN THE VOLTAGE THAT LASTS FOR AS LONG AS THE HEADLIGHTS FLICKER WHICH IS APPROXIMATELY 3 SECONDS. MAZDA IS AWARE OF THIS PROBLEM AND APPARENTLY A SOFTWARE UPDATE TO THE ECU WILL SOLVE IT. THEY OFFERED THIS FOR FREE UNDER THE 6YR/60K MILE WARRANTY BUT APPARENTLY DID NOT TELL THEIR ... Read more
Incident date: Nov 4, 2019
WHILE COASTING, APPLICATION OF THE BRAKES WILL MAKE THE HEADLIGHTS FLICKER. AN ECU VOLTAGE MONITOR REGISTERS A DROP IN THE VOLTAGE THAT LASTS FOR AS LONG AS THE HEADLIGHTS FLICKER WHICH IS APPROXIMATELY 3 SECONDS. MAZDA IS AWARE OF THIS PROBLEM AND APPARENTLY A SOFTWARE UPDATE TO THE ECU WILL SOLVE IT. THEY OFFERED THIS FOR FREE UNDER THE 6YR/60K MILE WARRANTY BUT APPARENTLY DID NOT TELL THEIR ... Read more
Incident date: Nov 16, 2019
HAVE HAD VEHICLE SINCE NEW IN 2005. PASSENGER SIDE REAR WELL SEVERELY RUSTED OUT, UPPER PORTION OF SHOCK HAS BECOME DETACHED FROM THE VEHICLE FRAME AND MOUNTING BRACKET DISINTEGRATED. SHOCK SWAYING FROM BEING DETACHED AND BODY SHOPS WILL NOT TOUCH DUE TO LIABILITY ISSUES. VEHICLE UNABLE TO BE SAFELY DRIVEN. PLEASE ISSUE A RECALL.
Incident date: Nov 1, 2019
DRIVERS SIDE LED HEADLIGHT NOT WORKING AFTER 3 YEARS AND ~25K MILES. I SEE SO MANY COMPLAINTS WITH THE HEADLIGHTS ON ONLINE FORUMS AND NO RECALL HAS BEEN MADE BY MAZDA OVER THIS ISSUE. THIS IS OBVIOUSLY A MANUFACTURING DEFECT AND NEEDS TO BE FIXED VIA A RECALL AND NOT CHARGE CUSTOMERS FOR AN EXPENSIVE FULL HEADLIGHT CONSOLE REPLACEMENT. WHAT IS THE USE OF GETTING A MORE EXPENSIVE TECH PACKAGE FOR ... Read more