Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Dec 20, 2019
DEAR SIR OR MADAM, I LEASED A NEW MAZDA 3 ON 12/20/2019. AT THE TIME OF SIGNING ALL DOCUMENTS I WAS PROVIDED WITH A DOCUMENT TO SIGN THAT THE DEALERSHIP WERE NOT ALLOWED TO SELL ME A CAR WITH AN OPEN RECALL. AFTER REGISTERING WITH THE MAZDA APP I FOUND OUT THAT THERE IS AN OPEN RECALL. IS THIS LEGAL AND WHAT ARE MY RIGHTS? THIS SEEMS EXTREMELY DISHONEST. I WOULD APPRECIATE YOUR FEEDBACK AND ADV... Read more
Incident date: Dec 12, 2019
IN THE LAST 2 WEEKS, WHEN THE VEHICLE IS STARTED, THE AIRBAG LIGHT BY THE SPEEDOMETER FLASHES TWICE, STOPS, FLASHES TWICE, THEN STOPS. THIS CONTINUES FOR ABOUT 20-30 SECONDS AFTER THE CAR IS STARTED AND IS RUNNING/IDLING. ONCE THE 20-30 SECONDS HAVE PASSED, THE AIRBAG LIGHT THEN REMAINS PERMANENTLY LIT. IT REMAINS LIT WHILE DRIVING. THE CYCLE STARTS AGAIN ONCE THE CAR IS RESTARTED.
Incident date: Dec 23, 2019
AT 15K MILES THE DRIVER'S SIDE REAR BRAKE CALIPER FAILED, CAUSING THE BRAKE TO DRAG AND OVERHEAT DURING A 400 MILE HOLIDAY ROADTRIP. BY THE TIME THE PROBLEM WAS DISCOVERED BY THE ELDERLY OWNERS, THE REAR PADS WERE WORN DOWN TO THE BACKING PLATES AND THE ROTORS WERE HEAVILY SCORED. THERE WERE NO WARNING LIGHTS ILLUMINATED OR OTHER INDICATION ALERTING THE DRIVER TO THE PROBLEM. THIS IS A KNOWN IS... Read more
Incident date: Apr 1, 2019
WITH LESS THAN 30,000 MILES THE MAZDA RED SOUL PAINT BEGAN CHIPPING. AN ISSUE MAZDA HAS KNOWN ABOUT AND REFUSES TO ADDRESS.
Incident date: Oct 22, 2018
WITHIN A WEEK AFTER PURCHASING MY 2010 MAZDA 3 S SPORT SEDAN IN OCTOBER, 2018 FROM A USED CAR DEALER IN MIDVALE, UT, THE CHECK ENGINE LIGHT CAME ON. USING A CODE READER, I CONSISTENTLY GET A CODE OF P0421, WHICH INDICATES THAT THE CATALYST EFFICIENCY IS BELOW THRESHOLD. I HAVE HAD 3 AUTO REPAIR SHOPS LOOK AT MY CAR, AND THEY ALL SAY THAT THE CATALYTIC CONVERTER IS NOT OPERATING PROPERLY AND NEED... Read more
Incident date: Dec 20, 2019
- VEHICLE IS SUBJECT TO TAKATA AIRBAG RECALL. LOCATED IN ZONE A - RECEIVED MULTIPLE NOTICES IN MAIL SINCE 2016. - MAZDA WEBSITE DOES NOT ACKNOWLEDGE A RECALL EXISTS WHEN TRYING TO SCHEDULE AN APPOINTMENT - THEY ACKNOWLEDGE IT WHEN PHONED IN - RECALL ALWAYS QUOTED TO TAKE A DAY, WITH NO ALTERNATE TRANSPORT AVAILABLE. DESPITE MAILER SAYING FREE ALTERNATIVE TRANSPORT AVAILABLE. I'VE TRIED MULTIPL... Read more
Incident date: Oct 16, 2019
THERE ARE NOISES COMING FROM THE FRONT TIRES, WHEN DRIVING. NO ONE COULD PINPOINT THE PROBLEM. BRAKE BOOSTER WENT OUT A COUPLE MONTHS LATER.
Incident date: Oct 16, 2019
THERE ARE NOISES COMING FROM THE FRONT TIRES, WHEN DRIVING. NO ONE COULD PINPOINT THE PROBLEM. BRAKE BOOSTER WENT OUT A COUPLE MONTHS LATER.
Incident date: Oct 16, 2019
THERE ARE NOISES COMING FROM THE FRONT TIRES, WHEN DRIVING. NO ONE COULD PINPOINT THE PROBLEM. BRAKE BOOSTER WENT OUT A COUPLE MONTHS LATER.
Incident date: Dec 18, 2019
I WAS SOLD A VEHICLE WITH "NEW" TIRES. I'VE ONLY HAD THE VEHICLE ABOUT 6 MONTHS AND FOUND OUT THE TIRES WERE MADE IN 2011 AND STARTING TO DETERIORATE SO I HAD TO BUY ACTUAL NEW TIRES. I DID NOT HAVE AN ACCIDENT BUT FEEL THERE COULD HAVE BEEN A TIRE BLOWOUT. LUCKILY I HAD RUN OVER A BOLT AND WAS TRYING TO GET A TIRE REPAIR WHEN THE TIRE PLACE TOLD ME ABOUT THE BAD CONDITION OF ALL FOUR TIRES. T... Read more
Incident date: Jan 1, 2018
THE PASSENGER SIDE OF MY MAZDA 6 2012 IS LITERALLY MELTING. THE DASHBOARD IS ALL STICKY AND HAS A GLARE THAT AFFECTS MY ABILITY TO SEE OUT THE WINDOW. THE PASSENGER DASHBOARD IS CRACKING AND HAS PIECES THAT ARE FALLING OFF. IT IS A HAZARD BECAUSE IT CAUSES A GLARE THAT LIMITS MY ABILITY TO SEE.
Incident date: Dec 16, 2019
THERE WAS CHATTERING NOISE FROM THE REAR WHILE DRIVING THE VEHICEL DEALERSHIP DIAGNOSED IT AS A REAR DIFFERENTIAL ISSUE. NAPLETON MAZDA DEALERSHIP IN ARLINGTON HEIGHTS IL.TOLD ME REAR DIFFERENTIAL WAS BROKEN WITH OUT ANY FURTHER DETAILS. I TOLD ME THIS ISSUE CANNOT BE FIXED NEEDS A NEW REAR DIFFERENTIAL. SO THEY CHANGED THE WHOLE DIFFERENTIAL. ONLY THE WORK PERFORMED RECEIPT WAS GIVEN.
Incident date: Dec 12, 2019
MY 2013 MAZDA 6 HAVE SOME BRAKE RELATED ISSUES, I WAS ABLE TO HEAR THE VACCUM OR AIR LEAKAGE NOISE WHILE APPLYING BRAKES. CAR TAKES LONGER DISTANCE TO STOP OR AT TIMES IT KEEPS ROLLING AT THE TIME OF HARD BRAKING. TOOK IT TO LOCAL MAZDA DEALERSHIP AND FOUND OUT ITS THE BRAKE BOOSTER LEAKING AND NEEDS TO BE REPLACED WHICH ESTIMATES AROUND $600. I WAS TRYING TO FIND ANSWERS ONLINE AND LOOKS LIKE MAZ... Read more
Incident date: Nov 20, 2019
AUTOMATIC BREAK SYSTEM MALFUNCTIONS OFTEN AND DOES A HARD BREAK. ALSO THE PERIMETER SENSOR GETS DISABLED NUMEROUS TIME OUT OF BLUE WHILE DRIVING AND STOP FUNCTIONING UNTIL THE CAR RESTARTS. THE BREAK HAPPENS WITHOUT ANY PRIOR INDICATION OR SAME SITUATION. IT JUST HAPPENS ON THE REGULAR ROAD AS WELL AS HIGHWAY. BUT THE HIGHWAY JUST SCARES ME. BUT THERE IS NO WAY I CAN TELL MAZDA WITH A PROO... Read more
Incident date: Dec 2, 2019
WITH NO WARNING THE SMART BRAKE SYSTEM MALFUNCTION AND THE FRONT RADAR SYSTEM MALFUNCTION WARNINGS COME ON AND I AM UNABLE TO USE THE CRUISE CONTROL. IN ADDITION THE PARKING BRAKE LIGHT COMES ON AND THE PARKING BRAKE IS NOT ON AS I AM DRIVING.
Incident date: Apr 1, 2019
TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY SAW NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE... Read more
Incident date: Dec 3, 2019
TL* THE CONTACT'S DAUGHTER OWNS A 2009 MAZDA 6. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE OIL CHANGE, THE TECHNICIAN AT WHALING CITY FORD LINCOLN MAZDA (475 BROAD ST, NEW LONDON, CT 06320, (860) 333-1841) NOTICED THAT THE REAR SUBFRAME HAD SEVERE CORROSION AND NEEDED TO BE REPLACED. THE DEALER DEEMED THE VEHICLE UNSAFE TO DRIVE. THE FRONT END SUBFRAME WAS REPLACED; HOWEVER, THE REAR SUBFRAME WAS ... Read more
Incident date: Dec 14, 2019
TL* THE CONTACT OWNS A 2015 MAZDA CX-9. WHILE DRIVING 68-70 MPH, THE VEHICLE STALLED. IN ADDITION, SMOKE WAS DETECTED FROM THE ENGINE AND THE CHECK ENGINE, BATTERY, AND OIL WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WATER PUMP BLEW UP AND COOLANT ENTERED THE ENGINE. THE CONTACT CALLED HERITAGE MAZDA BEL AIR (1800 BELAIR RD, SUITE C, FA... Read more
Incident date: Dec 14, 2019
TL* THE CONTACT OWNS A 2015 MAZDA CX-9. WHILE DRIVING 68-70 MPH, THE VEHICLE STALLED. IN ADDITION, SMOKE WAS DETECTED FROM THE ENGINE AND THE CHECK ENGINE, BATTERY, AND OIL WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WATER PUMP BLEW UP AND COOLANT ENTERED THE ENGINE. THE CONTACT CALLED HERITAGE MAZDA BEL AIR (1800 BELAIR RD, SUITE C, FA... Read more
Incident date: Dec 5, 2019
TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. WHILE DRIVING, THE STEERING WHEEL SHOOK AND BECAME DIFFICULT TO STEER. THE CONTACT STATED THAT THERE WAS ALSO NO POWER STEERING ABILITY AND THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V282000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE FAILURE RECURRED. ... Read more
Incident date: Nov 30, 2019
I NOTICED A ROUGH NOISE WHEN I STARTED THE 2014 MAZDA CX-9. I CHOSE TO IGNORE IT THINKING IT WAS BECAUSE OF THE COLD WEATHER. GOT TO THE HIGHWAY ON THE WAY HOME TO KANSAS CITY FROM COLUMBUS, OH. SEVERAL MILES LATER WHEN FILLING GAS, I NOTICED A WEIRD SMELL LIKE THAT OF A BURNING RUBBER OR COOLANT. THE CAR GOT ME HOME SAME BUT I NOTICED SLIGHT SMOKING FROM THE ENGINE WHEN I GOT HOME.TOOK IT TO THE ... Read more
Incident date: Nov 30, 2019
I NOTICED A ROUGH NOISE WHEN I STARTED THE 2014 MAZDA CX-9. I CHOSE TO IGNORE IT THINKING IT WAS BECAUSE OF THE COLD WEATHER. GOT TO THE HIGHWAY ON THE WAY HOME TO KANSAS CITY FROM COLUMBUS, OH. SEVERAL MILES LATER WHEN FILLING GAS, I NOTICED A WEIRD SMELL LIKE THAT OF A BURNING RUBBER OR COOLANT. THE CAR GOT ME HOME SAME BUT I NOTICED SLIGHT SMOKING FROM THE ENGINE WHEN I GOT HOME.TOOK IT TO THE ... Read more
Incident date: Dec 13, 2019
TL* THE CONTACT OWNS A 2016 MAZDA MX-5. WHILE DRIVING APPROXIMATELY 10 MPH ACROSS AN INTERSECTION, THE VEHICLE DECELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. ANOTHER VEHICLE TRAVELING ACROSS THE INTERSECTION COLIDED WITH THE REAR PASSENGER SIDE OF THE CONTACT'S VEHICLE. POLICE REPORT NUMBER: 2019643494 WAS FILED. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED TO A BODY SHOP AND... Read more
Crash
Incident date: Dec 12, 2019
MANY COMPLAINTS ON GOOGLE OF FLICKERING DAYTIME RUNNING LIGHTS ON HEADLIGHTS THAT ARE A HAZARD AND DISTRACTION TO ONCOMING DRIVERS, MAY CAUSE SEIZURES FOR SOME. MANY PEOPLE WITH THE SAME CAR HAVE ONLY HAD THIS CAR 3 YEARS AND MAZDA WILL NOT RESPOND TO THIS OR ACKNOWLEDGE THE NEED FOR THIS RECALL, TO HAVE THIS FIXED IS A MINIMUM OF $1200. LIGHTING IS NECESSARY AND IF IT IS FAULTY, IT BECOMES DANGER... Read more
Incident date: Dec 15, 2019
POWER STEERING LIGHT CAME ON, STEERING BECAME IMPOSSIBLE AT FIRST, CHECKED FLUID, AND LINES, ALL WAS OK, THEN STEERING WHEEL LOCKED UP, COULD NOT DRIVE ANYMORE. CAR WAS IN MOTION WHEN IT ALL STARTED, ON A PUBLIC ROAD.
Incident date: Dec 15, 2019
I JUST LOST MY STEERING NO ELECTRIC POWER TO STEER I WAS DRIVING DOWN MY BLOCK AND THEN NO STEERING WAS ABLE TO GET MY CAR BACK TO MY HOUSE. ITS SUNDAY SO I WILL CALL MAZDA IN THE MORNING I UNDERSTAND THERE WAS A CALL BACK FOR THIS PROBLEM SO I WILL CHECK THIS OUT WITH MAZDZ.
Incident date: Dec 15, 2019
I JUST LOST MY STEERING NO ELECTRIC POWER TO STEER I WAS DRIVING DOWN MY BLOCK AND THEN NO STEERING WAS ABLE TO GET MY CAR BACK TO MY HOUSE. ITS SUNDAY SO I WILL CALL MAZDA IN THE MORNING I UNDERSTAND THERE WAS A CALL BACK FOR THIS PROBLEM SO I WILL CHECK THIS OUT WITH MAZDZ.
Incident date: Nov 15, 2019
AT 30,000 MILES, BUT OUT OF WARRANTY THE DRIVER'S DAY TIME RUNNING LIGHT STARTED FLICKERING AND AT TIMES WAS COMPLETELY OUT. I WAS TOLD BY THE DEALER THAT THE ENTIRE LIGHT MODULE NEEDED TO BE REPLACED AND THE PART WAS$1000.00. DAYTIME RUNNING LIGHT FLICKERING OCCURS WHILE DRIVING & WHEN CAR IS PARKED WITH MOTOR RUNNING.
Incident date: Nov 25, 2019
MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNED THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT... Read more
Incident date: Nov 25, 2019
MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNED THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT... Read more
Incident date: Nov 25, 2019
MAZDA CX-9 PROBLEM 130,000 MILES-ON NOVEMBER 25TH, AS I WAS DROPPING MY CHILDREN TO THEIR SCHOOLS, THE DEFROST SUDDENLY STOPS WORKING. I TRY TO TURN THE FAN/HEATER ALL THE WAY, BUT TO NO AVAIL. I HAD TO USE A TOWEL TO WIPE THE WINDSHIELD. AS I PULLED INTO A CURVED SIDE, THE ENGINE TURNS OFF, I TURNED THE IGNITION KEY TO OFF, THEN STARTS THE ENGINE AGAIN, AND THE ENGINE LIGHT COMES ON. I PULLED OUT... Read more
Incident date: Apr 3, 2019
WHEN DRIVING AT NIGHT, AND APPLYING THE BRAKES TO SLOW DOWN, THE HEADLIGHTS AND TAILLIGHTS FLICKER/PULSE. OVER THE LAST 6-12 MONTHS THIS ISSUE HAS BECOME MORE PRONOUNCED SO THAT IT HAS BEGUN REDUCING VISIBILITY. PLUS, NEARBY CARS ARE DISTRACTED, EVIDENTLY THINKING WE ARE IN DISTRESS. WE BELIEVE THIS CREATES AN ADDITIONAL TRAFFIC HAZARD. NOTE: INITIALLY, THE PROBLEM WAS ONLY NOTICEABLE WHEN SLO... Read more
Incident date: Dec 1, 2019
TL* THE CONTACT OWNS A 2009 MAZDA 5. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. ON ONE OCCASION, THE VEHICLE BROKE DOWN IN THE MIDDLE OF A STREET AND WAS TOWED TO THE CONTACT'S HOME. THE CONTACT HAD A MECHANIC INSPECT THE VEHICLE WHO STATED THAT THE FUEL PUMP COULD BE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE ... Read more
Incident date: Dec 1, 2019
TL* THE CONTACT OWNS A 2009 MAZDA 5. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. ON ONE OCCASION, THE VEHICLE BROKE DOWN IN THE MIDDLE OF A STREET AND WAS TOWED TO THE CONTACT'S HOME. THE CONTACT HAD A MECHANIC INSPECT THE VEHICLE WHO STATED THAT THE FUEL PUMP COULD BE THE CAUSE OF THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE ... Read more
Incident date: Oct 1, 2019
THE HEADLAMPS CONTAIN AND HOLD MOISTURE CAUSING A SOFTER LIGHT AND LESS VISIBILITY. I AM AFRAID THE MOISTURE WILL CAUSE ELECTRICAL PROBLEMS IN THE FUTURE.
Incident date: Oct 1, 2019
THE HEADLAMPS CONTAIN AND HOLD MOISTURE CAUSING A SOFTER LIGHT AND LESS VISIBILITY. I AM AFRAID THE MOISTURE WILL CAUSE ELECTRICAL PROBLEMS IN THE FUTURE.
Incident date: Oct 1, 2019
THE HEADLAMPS CONTAIN AND HOLD MOISTURE CAUSING A SOFTER LIGHT AND LESS VISIBILITY. I AM AFRAID THE MOISTURE WILL CAUSE ELECTRICAL PROBLEMS IN THE FUTURE.
Incident date: Dec 10, 2019
NOTICED PASSENGER SIDE LED HEADLIGHT FLICKERING WHILE STOPPED BEHIND ANOTHER CAR AT TRAFFIC LIGHT. INSPECTED THE LIGHT ONCE I GET HOME AND FOUND THE DAY TIME RUNNING PORTION OF THE HEAD LIGHT ASSEMBLY IS THE PROBLEM. IT NOW FLICKERS AT ALL TIMES SINCE THIS COMES ONE DURING THE DAY AUTOMATICALLY. SERVICE DEPARTMENT FROM DEALER THE CAR WAS PURCHASED SAID THIS IS NOT COVERED BY MAZDA AND IT WOULD BE ... Read more
Incident date: Dec 6, 2019
WHILE DRIVING ON A 4-LANE ROAD (~45 MPH), THE VEHICLE LOST ALL POWER AND DIED. THE CHECK ENGINE AND BATTERY WARNING LIGHTS CAME ON AND THE START/STOP BUTTON LIGHT TURNED RED. AFTER COASTING INTO A GAS STATION, THE CAR COULD NOT INITIALLY BE RESTARTED. IT COULD BE RESTARTED AFTER ADDING GASOLINE, ALTHOUGH THE FUEL TANK WAS NOT EMPTY WHEN THE CAR DIED. THE FUEL GAUGE SHOWED 1/8 TANK, AND 9.3 GALL... Read more
Incident date: Dec 6, 2019
WHILE DRIVING ON A 4-LANE ROAD (~45 MPH), THE VEHICLE LOST ALL POWER AND DIED. THE CHECK ENGINE AND BATTERY WARNING LIGHTS CAME ON AND THE START/STOP BUTTON LIGHT TURNED RED. AFTER COASTING INTO A GAS STATION, THE CAR COULD NOT INITIALLY BE RESTARTED. IT COULD BE RESTARTED AFTER ADDING GASOLINE, ALTHOUGH THE FUEL TANK WAS NOT EMPTY WHEN THE CAR DIED. THE FUEL GAUGE SHOWED 1/8 TANK, AND 9.3 GALL... Read more
Incident date: Nov 26, 2019
A HOT AND HUMID NIGHT WAITING IN LINE AT A DRIVE THROUGH WITH A SLIGHT UP HILL SLOPE, THE TRANSMISSION DID NOT ENGAGE FROM NEUTRAL TO DRIVE. AFTER SHIFTING FROM PARK TO DRIVE IT WENT INTO 3RD GEAR WITH AND ENGINE LIGHT, HAZ ROAD AND AT LIGHT. PO751 01/02, PO780 02/02 CODES. TRANSMISSION SHOP STATED: TRANSMISSION SOLENOIDS BAD AND SMELL OF BURNT FLUID. FLUID WAS BROWN, CAR WAS ONE OWNER 233K ..POSS... Read more
Incident date: Dec 1, 2019
SUDDEN LOSS OF POWER STEERING WHILE DRIVING. VEHICLE HAS 70,000 MILES. THERE IS A RECALL FOR THIS YEAR AND MODEL OF VEHICLE FOR THIS EXACT ISSUE, BUT MY VIN WAS NOT ON THE LIST. THE RECALL SHOULD BE WIDENED TO INCLUDE MORE VEHICLES THAT ARE HAVING THIS ISSUE.
Incident date: Dec 11, 2019
CAN PARKING BREAK WILL NOT FULLY ENGAGE OR BECOMES DISENGAGED EVEN THOUGH PARKING BREAK HANDLE IS LIFTED. CAR WILL OCCASIONALLY ROLL FWD ON A HILL OF BREAK DOES NOT ENGAGE.CAR ROLLED DOWN A HILL AND EVEN JUMPED THE PARKING SPACE CURBS. DRIVER WAS NOT IN THE CAR BUT BREAK APPEARED TO BE SET.
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2006 MAZDA 6. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD AT NIGHT WHILE DRIVING. OURISMAN MAZDA OF ROCKVILLE (LOCATED AT 801 ROCKVILLE PIKE, ROCKVILLE, MD 20852, 301-424-7800) REPLACED THE HEADLIGHT BULBS TWICE; HOWEVER, THE FAILURE REMAINED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY W... Read more
Incident date: Aug 23, 2019
THE SEAT CONSTANTLY DEFLATES WHEN IT'S PUMPED UP TO THE TALLEST SETTING. DRIVER HAS TO KEEP ADJUSTING SEAT HEIGHT WHILE DRIVING. I HAVE A HEALTHY BMI AND ONLY WEIGH 150 LBS. THIS SHOULD NOT BE HAPPENING. VERY DANGEROUS, ESPECIALLY WHEN IT'S HARD TO SEE OVER THE DASH.
Incident date: Nov 26, 2019
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLES MAZDA (6387 AIRPORT PULLING RD N, NAPLES, FL 34109, 239-597-9607) WHERE IT WAS DIAGNOSED THAT THE HEATER CORE WAS CLOGGED AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED MANUFACTURER COMMUNICATION NUMBERS: 10091444 AND SA218, WHICH STATED THAT AN OVERHEATED ... Read more
Incident date: Dec 9, 2019
TL* THE CONTACT OWNS A 2009 MAZDA 6. WHILE THE CONTACT WAS PLACING AIR INTO THE FRONT DRIVER'S SIDE TIRE, HE FOUND THAT THE VALVE STEM WAS CORRODED AND FRACTURED. IN ADDITION, THE LOW TIRE PRESSURE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO DEAN PATTERSON CHEVROLET CADILLAC (101 PLEASANT VALLEY BLVD, ALTOONA, PA 16602, (814) 942-2222) WHERE IT WAS DIAGNOSED THAT THE SENSOR AND VALVE S... Read more
Incident date: Dec 10, 2019
IT WAS 17 DEGREES OUT AND THE FRONT WINDOWS WOULD NOT ROLL DOWN. THEY WERE NOT LOCKED. WHEN IT GOT IT INTO MY WARM GARAGE AND I LET IT WARM UP (NOT RUNNING) FOR 15 MINUTES, THEY ROLLED DOWN. I HAVE HAD THE CAR A MONTH AND THIS IS THE COLDEST ITS BEEN SINCE I'VE HAD IT. I WAS AT A DRIVE THRU IN PARK WHEN THEY WOULD NOT ROLL DOWN.
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2013 MAZDA 3. WHILE DRIVING 20-60 MPH, THE HEADLIGHTS FLICKERED WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BECAME DIFFICULT TO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO A LOCAL DEALER. THE CONTACT CALLED SMITH HAVEN MAZDA (827 JERICHO TURNPIKE, ST JAMES, NY 11780, 631) 724-4070) ... Read more
Incident date: Dec 9, 2019
A SENSOR THAT COMMUNICATES WHAT GEAR THE VEHICLE IS IN IS FAULTY. THE VEHICLE THEREFORE WILL NOT TURN OFF COMPLETELY. THE SENSOR DOES NOT RECOGNIZE THAT THE VEHICLE IS IN PARK. THE AUXILIARY PANEL REMAINS ON, AND THE VEHICLE BATTERY WILL DRAIN. REPEATED RESTATING AND SHIFTING IN AND OUT OF GEAR WILL FINALLY GET THE VEHICLE TURNED OFF. THIS PROCESS SOMETIMES TAKES SEVERAL MINUTES. THIS ISSUE COULD ... Read more