Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Jan 15, 2019
PASSENGER SIDE DAY TIME RUNNING LED LIGHT STOPPED WORKING JUST AFTER 3 YR WARRANTY EXPIRED. COST TO REPLACE OVER $1000. THERE IS A LOT OF REPORTS OF SIMILAR ISSUES WITH THE 2016 MODEL.
Incident date: Dec 31, 2019
THE GLASS SUNROOF SPONTANEOUSLY EXPLODED WHILE WE WERE DRIVING 65MPH IN LANE ON A STRAIGHT SECTION OF I-476 BETWEEN ALLENTOWN AND QUAKERTOWN PA AT 11AM ON DECEMBER 31, 2019, CONSTANT 40 TEMP, NO RECENT CHANGE IN ALTITUDE, NOT NEAR AN OVERPASS OR CLOSE TO OTHER TRAFFIC. NO INDICATION THAT ANYTHING STRUCK THE VEHICLE FROM ANY DIRECTION. SOUNDED LIKE A SHOTGUN BLAST. MY WIFE AND I WERE SHOWERED WITH ... Read more
Incident date: Jan 25, 2020
THE DAYTIME RUNNING LIGHTS ON THE PASSENGER SIDE FAILED. THE PROCESS TO REPAIR THE LIGHTS IS EXORBITANTLY EXPENSIVE AND I BELIEVE WILL DISSUADE CONSUMERS FROM GETTING THEM REPAIRED DUE TO THE HIGH COST. DISSUADING CUSTOMERS FROM GETTING THIS REPAIRED IS A SERIOUS SAFETY ISSUE. TO REPAIR THE LIGHT BULBS COSTS MORE THAN $1000. THE REPAIR REQUIRES THE ENTIRE HEADLIGHT TO BE REPLACED, AND ALS... Read more
Incident date: Jan 25, 2020
AT 76,000 THE DRIVER'S DAYTIME RUNNING LIGHT FAILED TO ILLUMINATE WHEN THE CAR IS RUNNING. THIS IS A SAFETY HAZARD. BEFORE IT WENT COMPLETELY OUT I NOTICED IT FLICKERED.
Incident date: Jan 25, 2020
I HAVE ONLY 38K MILES ON MY VEHICLE I WENT TO GET EMISSIONS DONE I FAILED DUE TO GAS CAP WENT TO DEALERSHIP AND FOUND OUT A LOT OF PEOPLE HAVE BEEN REPLACING THERE GAS CAPS AND THIS IS MY FIRST YEAR TO HAVE TO DO EMISSIONS TEST AND THIS IS MAKING ME WONDER WILL MY GAS CAP FAIL AGAIN NEXT YEAR OR EVERY 3 YEARS AND MY GAS CAP HAS A STRING ATTACHED TO IT SO IT HAVE NEVER HIT THE GROUND OR ANY THING O... Read more
Incident date: Jun 9, 2019
ABS, TRACTION CONTROL AND BRAKE LIGHTS CAME AND HAVE STAYED ON. TOLD THE ABS MODULE NEEDS REPLACING.
Incident date: Oct 12, 2019
WHILE DRIVING AT NIGHT WHEN YOU BRAKE THE HEADLIGHTS DIM SIGNIFICANTLY AND FLICKER UNTIL YOU GO BACK TO THE GAS OR STOP. I NOTICED THIS WHEN I DROVE THE CAR I BOUGHT FOR MY DAUGHTER ONE NIGHT IN OCTOBER 2019.
Incident date: Aug 8, 2014
TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V282000 (STEERING) HOWEVER, THE FAILURE STATED IN THE RECALL WAS EXPERIENCED. THE VEHICLE WAS REPAIRED AT MURRAY MAZDA LOCATED AT 85 GRIFFITH RD, MUNCY, PA 17756, (570) 546-2222. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 163... Read more
Incident date: Dec 17, 2019
IT'S VERY COMMON IN THE MAZDA 5 CARS FOR THE EMISSION COMPONENTS TO FAIL OFTEN AND AFFECTS THE FUEL ECONOMY WHICH CAUSES LOSS OF FUEL, MONEY ETC. IT'S ALSO A SAFETY CONCERN AS THE EVAP LEAKS COULD RELEASE FUEL VAPORS TO THE ATMOSPHERE AND POLLUTING IT. AS WELL AS FIRE HAZARDS DUE TO THE FUEL LEAKS. I'VE NOTICED MANY CUSTOMERS APPROACHING THE DEALER DUE TO THIS PROBLEM WHICH KIND OF GIVES US THE FE... Read more
Incident date: Dec 17, 2019
IT'S VERY COMMON IN THE MAZDA 5 CARS FOR THE EMISSION COMPONENTS TO FAIL OFTEN AND AFFECTS THE FUEL ECONOMY WHICH CAUSES LOSS OF FUEL, MONEY ETC. IT'S ALSO A SAFETY CONCERN AS THE EVAP LEAKS COULD RELEASE FUEL VAPORS TO THE ATMOSPHERE AND POLLUTING IT. AS WELL AS FIRE HAZARDS DUE TO THE FUEL LEAKS. I'VE NOTICED MANY CUSTOMERS APPROACHING THE DEALER DUE TO THIS PROBLEM WHICH KIND OF GIVES US THE FE... Read more
Incident date: Dec 17, 2019
IT'S VERY COMMON IN THE MAZDA 5 CARS FOR THE EMISSION COMPONENTS TO FAIL OFTEN AND AFFECTS THE FUEL ECONOMY WHICH CAUSES LOSS OF FUEL, MONEY ETC. IT'S ALSO A SAFETY CONCERN AS THE EVAP LEAKS COULD RELEASE FUEL VAPORS TO THE ATMOSPHERE AND POLLUTING IT. AS WELL AS FIRE HAZARDS DUE TO THE FUEL LEAKS. I'VE NOTICED MANY CUSTOMERS APPROACHING THE DEALER DUE TO THIS PROBLEM WHICH KIND OF GIVES US THE FE... Read more
Incident date: Jan 22, 2020
OIL AND COOLANT MIXED TOGETHER AND CAUSE ENGINE TO DIE WITH A SERVICE CODE OF P0016 WHICH MEANS PER THE DEALER THAT THE ENGINE NEEDS TO BE REPLACED. I BOUGHT THIS CAR BRAND NEW AND HAD IT SERVICE BY MAZDA DEALERSHIP CONSISTENTLY. THIS IS COMMON ISSUE AND MAZDA MANUFACTURER SHOULD BE COVER THIS ISSUE FOR CUSTOMERS.
Incident date: Dec 4, 2019
GAS LEAKING FROM BACK OF FUEL TANK AFTER FILLING IT UP. IT I ONLY FILL UP HALF WAY NO LEAK
Incident date: Jan 21, 2020
ISSUES WITH ELECTRIC POWER STEERING. ATTEMPTED TO EXIT GAS STATION AND STEERING WHEEL WOULD NOT TURN. BOUGHT SUV USED, RECALL ISSUE WAS FIXED SEPTEMBER 2014. RECALL IS NOW CLOSED.
Incident date: Jan 20, 2020
CAR LULLS/JERKS WHEN ACCELERATING FROM LOW SPEEDS CAR LACKS POWER MOST OF THE TIME AND PERFORMS POORLY ENGINE LOSES POWER, SEVERAL OCCURRENCES OF WHAT WOULD APPEAR TO BE LIMP MODE ( CAN'T GET PASSED 2000-3000 ) RPMS CAR HAS ERRATIC IDLE RPMS, SOMETIMES HIGH AND SOMETIMES LOW I'VE RECENTLY HEARD THE ENGINE ROAR WHILE IDLING AND HISSING FROM THE ENGINE BAY WHEN SHUTTING OFF THE ENGINE ALSO SOU... Read more
Incident date: Jan 20, 2020
CAR LULLS/JERKS WHEN ACCELERATING FROM LOW SPEEDS CAR LACKS POWER MOST OF THE TIME AND PERFORMS POORLY ENGINE LOSES POWER, SEVERAL OCCURRENCES OF WHAT WOULD APPEAR TO BE LIMP MODE ( CAN'T GET PASSED 2000-3000 ) RPMS CAR HAS ERRATIC IDLE RPMS, SOMETIMES HIGH AND SOMETIMES LOW I'VE RECENTLY HEARD THE ENGINE ROAR WHILE IDLING AND HISSING FROM THE ENGINE BAY WHEN SHUTTING OFF THE ENGINE ALSO SOU... Read more
Incident date: Jan 20, 2020
CAR LULLS/JERKS WHEN ACCELERATING FROM LOW SPEEDS CAR LACKS POWER MOST OF THE TIME AND PERFORMS POORLY ENGINE LOSES POWER, SEVERAL OCCURRENCES OF WHAT WOULD APPEAR TO BE LIMP MODE ( CAN'T GET PASSED 2000-3000 ) RPMS CAR HAS ERRATIC IDLE RPMS, SOMETIMES HIGH AND SOMETIMES LOW I'VE RECENTLY HEARD THE ENGINE ROAR WHILE IDLING AND HISSING FROM THE ENGINE BAY WHEN SHUTTING OFF THE ENGINE ALSO SOU... Read more
Incident date: Jan 16, 2020
ENGINE STALLS WHEN IN MOTION ON HIGHWAY. SAME AS OTHER MODELS ON NHTSA WEBSITE.
Incident date: Jan 20, 2020
VEHICLE IS 2 MONTHS OLD AND THE AUTOMATIC EMERGENCY BRAKING IS GOING OFF IN THE MIDDLE OF THE STREET WITH NO CARS AROUND. TODAY IT WENT OFF IN THE MIDDLE OF TRAFFIC AND LUCKILY THE DRIVER BEHIND ME WAS PAYING ATTENTION. I CALLED THE DEALER TO ASK ABOUT SERVICING THE RECALL AND THEY SAID THEY DID NOT HAVE A SOLUTION. WHEN I TOLD THEM I ALMOST GOT REAR ENDED. THEIR RESPONSE WAS THANK GOODNESS YOU DI... Read more
Incident date: Jan 20, 2020
VEHICLE IS 2 MONTHS OLD AND THE AUTOMATIC EMERGENCY BRAKING IS GOING OFF IN THE MIDDLE OF THE STREET WITH NO CARS AROUND. TODAY IT WENT OFF IN THE MIDDLE OF TRAFFIC AND LUCKILY THE DRIVER BEHIND ME WAS PAYING ATTENTION. I CALLED THE DEALER TO ASK ABOUT SERVICING THE RECALL AND THEY SAID THEY DID NOT HAVE A SOLUTION. WHEN I TOLD THEM I ALMOST GOT REAR ENDED. THEIR RESPONSE WAS THANK GOODNESS YOU DI... Read more
Incident date: Jan 9, 2020
MY CAR HAS 28330 MILES. I BOUGHT THE CAR TWO YEARS AGO. LAST WEEK I WAS PARK IN FROM OF MY HOUSE. IN THE MORNING, I GOT IN THE CAR AND MY STEERING WHEEL DOESN'T TURN. I TOOK IT TO MAZDA AND THEY WANT TO CHARGE ME $3200 TO FIX THIS. THEY WON'T TELL MY WHAT HAPPEN OTHER THAN I NEED A NEW STEERING RACKS. I BARELY DRIVE THIS CAR, NEVER ROUGH, ALWAY SERVICE IT. THIS CAR IS TOO NEW TO HAVE THIS PROBLEM.... Read more
Incident date: Jan 9, 2020
MY CAR HAS 28330 MILES. I BOUGHT THE CAR TWO YEARS AGO. LAST WEEK I WAS PARK IN FROM OF MY HOUSE. IN THE MORNING, I GOT IN THE CAR AND MY STEERING WHEEL DOESN'T TURN. I TOOK IT TO MAZDA AND THEY WANT TO CHARGE ME $3200 TO FIX THIS. THEY WON'T TELL MY WHAT HAPPEN OTHER THAN I NEED A NEW STEERING RACKS. I BARELY DRIVE THIS CAR, NEVER ROUGH, ALWAY SERVICE IT. THIS CAR IS TOO NEW TO HAVE THIS PROBLEM.... Read more
Incident date: Oct 1, 2019
ENGINE STALLS; STOPS RUNNING. LOSES TOTAL POWER WHILE DRIVING ON A HIGHWAY. THIS HAS HAPPENED AT LEAST 4 TIMES, BUT MOST LIKELY MORE. MY MAZDA COMPUTER SHOULD HAVE RECORDED THESE INCIDENTS.
Incident date: Dec 11, 2019
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WINDOW AND BOTH REAR WINDOWS FAILED TO OPERATE AS INTENDED GOING UP AND DOWN. THE TIRE PRESSURE MONITOR LIGHT ILLUMINATED AND REMAINED DESPITE HAVING THE TIRES CHECKED FOR PROPER TIRE PRESSURE AND FOLLOWING THE INSTRUCTIONS PROVIDED TO RESET THE TIRE PRESSURE LIGHT. ADDITIONALLY, THE CHECK ENGINE WARNING LIGHT WA... Read more
Incident date: Dec 11, 2019
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WINDOW AND BOTH REAR WINDOWS FAILED TO OPERATE AS INTENDED GOING UP AND DOWN. THE TIRE PRESSURE MONITOR LIGHT ILLUMINATED AND REMAINED DESPITE HAVING THE TIRES CHECKED FOR PROPER TIRE PRESSURE AND FOLLOWING THE INSTRUCTIONS PROVIDED TO RESET THE TIRE PRESSURE LIGHT. ADDITIONALLY, THE CHECK ENGINE WARNING LIGHT WA... Read more
Incident date: Dec 11, 2019
TL* THE CONTACT OWNS A 2009 MAZDA CX-7. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WINDOW AND BOTH REAR WINDOWS FAILED TO OPERATE AS INTENDED GOING UP AND DOWN. THE TIRE PRESSURE MONITOR LIGHT ILLUMINATED AND REMAINED DESPITE HAVING THE TIRES CHECKED FOR PROPER TIRE PRESSURE AND FOLLOWING THE INSTRUCTIONS PROVIDED TO RESET THE TIRE PRESSURE LIGHT. ADDITIONALLY, THE CHECK ENGINE WARNING LIGHT WA... Read more
Incident date: Dec 1, 2019
I HAVE A LOT OF PROBLEMS WITH THE SUSPENSION I KNOW THE MAZDA CX 7 HAS A RECALL BEFORE I BUY THIS CAR, HOW I CAN FIND MORE INFORMATION IF THE PREVIOUS OWNER FIXES THE PROBLEM AND ATTEND THE SUSPENSION RECALL ISSUE. I NEED A LETTER TO FIX THIS PROBLEM OR WHO I NEED TO CONTACT. I DON'T FEEL COMFORTABLE DRIVING THIS CAR WITH ALL THE ISSUES I HAVE. IS A SAFETY RISK FOR ME AND MY FAMILY WHENEVER I DRIV... Read more
Incident date: Jan 17, 2020
MY MAZDA 3 WINDSHIELD IS PRONE TO CHIPPING AND CRACKING AT THE SLIGHTEST IMPACT. TODAY, WITHOUT ANY OBVIOUS IMPACT WHILE DRIVING, A NEW 05MM CRACK DEVELOPED. (PLEASE SEE ATTACHED IMAGES) THIS IS THE SECOND WINDSHIELD WHICH DEVELOPED A FULL-WIDTH CRACK FROM A SLIGHT IMPACT AT LOCAL STREET SPEED. THE NEW WINDSHIELD IS MAZDA OEM GLASS AND HAS BEEN INSTALLED FOR APPROXIMATELY 1 MONTH. THE VEHICLE ... Read more
Incident date: Jan 8, 2020
TL* THE CONTACT OWNS A 2005 MAZDA TRIBUTE. THE CONTACT STATED WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE PASSENGER'S SIDE REAR WHEEL WELL. THE VEHICLE WAS TAKEN TO WOODHOUSE MAZDA LOCATED AT 6603 L ST, OMAHA, NE 68117, (402) 592-1000, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT REAR SUB FRAME WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: Jan 17, 2020
I WAS DRIVING ON THE FREEWAY WHEN I HEARD A LOUD SOUND ABOVE ME, FOLLOWED BY SUDDENLY FEELING WIND COMING INTO THE VEHICLE AS WELL AS HEARING GLASS ROLL OFF THE TOP OF THE CAR. WHEN I WAS ABLE TO SAFELY PULL OVER I SAW THAT THERE WAS A HUGE HOLE IN THE SUNROOF BUT NO OTHER DAMAGE. THERE WERE NO DENTS OR SCRATCHES ANYWHERE ON THE TOP OF THE CAR WHERE I HEARD THE SOUND COME FROM. THE REMAINING GLASS... Read more
Incident date: Dec 12, 2019
WAS IN AN ACCIDENT WHICH RESULTED IN A LOCKUP OF VEHICLE AND SIDE COLLISION WITH BATTERY FAILURE
Crash
2 injured
Incident date: Dec 12, 2019
WAS IN AN ACCIDENT WHICH RESULTED IN A LOCKUP OF VEHICLE AND SIDE COLLISION WITH BATTERY FAILURE
Crash
2 injured
Incident date: Dec 12, 2019
WAS IN AN ACCIDENT WHICH RESULTED IN A LOCKUP OF VEHICLE AND SIDE COLLISION WITH BATTERY FAILURE
Crash
2 injured
Incident date: Jan 15, 2020
CODES APPEAR ON THE DASHBOARD SHOWING BRAKE DYSFUNCTION, SMART BRAKE SYSTEM DISABLED, MASTER ERRORS, AND MULTIPLE OTHER ERROR MESSAGES. NAVIGATION TURNS ON BY ITSELF AND FLASHES AND MOVES OR CHANGES LOCATIONS. THE VEHICLE WILL BRAKE BY ITSELF WHILE DRIVING ON THE FREEWAY WHEN NOTHING ELSE IS AROUND NEAR ME (AT THE TIME) AND WILL DRIVE TO THE SIDE AT LIGHTS WHEN OTHER CARS ARE THERE.
Incident date: Jan 15, 2020
CODES APPEAR ON THE DASHBOARD SHOWING BRAKE DYSFUNCTION, SMART BRAKE SYSTEM DISABLED, MASTER ERRORS, AND MULTIPLE OTHER ERROR MESSAGES. NAVIGATION TURNS ON BY ITSELF AND FLASHES AND MOVES OR CHANGES LOCATIONS. THE VEHICLE WILL BRAKE BY ITSELF WHILE DRIVING ON THE FREEWAY WHEN NOTHING ELSE IS AROUND NEAR ME (AT THE TIME) AND WILL DRIVE TO THE SIDE AT LIGHTS WHEN OTHER CARS ARE THERE.
Incident date: Jan 12, 2020
I WAS DRIVING DOWN THE FREEWAY IN THE RAIN AND THE WINDSHIELD WIPERS QUIT FUNCTIONING. I PULLED OVER AND CHECKED THE FUSES FINDING BOTH FUSES AFFECTING THE WIPERS WERE IN WORKING ORDER. WHILE PULLED OVER, I ALSO NOTICED MY HEADLIGHTS WERE NO LONGER ON. I CHECKED THE FUSES RELATED TO THE HEADLIGHTS AND THESE WERE ALSO IN WORKING ORDER. AS I WAS NOT IN A GOOD LOCATION TO LEAVE MY CAR FOR ANY PERIOD ... Read more
Incident date: Jan 12, 2020
I WAS DRIVING DOWN THE FREEWAY IN THE RAIN AND THE WINDSHIELD WIPERS QUIT FUNCTIONING. I PULLED OVER AND CHECKED THE FUSES FINDING BOTH FUSES AFFECTING THE WIPERS WERE IN WORKING ORDER. WHILE PULLED OVER, I ALSO NOTICED MY HEADLIGHTS WERE NO LONGER ON. I CHECKED THE FUSES RELATED TO THE HEADLIGHTS AND THESE WERE ALSO IN WORKING ORDER. AS I WAS NOT IN A GOOD LOCATION TO LEAVE MY CAR FOR ANY PERIOD ... Read more
Incident date: Jan 12, 2020
I WAS DRIVING DOWN THE FREEWAY IN THE RAIN AND THE WINDSHIELD WIPERS QUIT FUNCTIONING. I PULLED OVER AND CHECKED THE FUSES FINDING BOTH FUSES AFFECTING THE WIPERS WERE IN WORKING ORDER. WHILE PULLED OVER, I ALSO NOTICED MY HEADLIGHTS WERE NO LONGER ON. I CHECKED THE FUSES RELATED TO THE HEADLIGHTS AND THESE WERE ALSO IN WORKING ORDER. AS I WAS NOT IN A GOOD LOCATION TO LEAVE MY CAR FOR ANY PERIOD ... Read more
Incident date: Dec 4, 2019
DRIVING ALONG A HIGHWAY (LEFT SIDE OF ROAD) I CRASHED INTO LARGE BOULDERS OF CONCRETE SCATTERED ALONG THE ROAD THAT WAS CAUSED BY A PREVIOUS ACCIDENT. TRAVELING AT 60 MPH MY VEHICLE LAUNCHED OFF THE GROUND SLAMMING BACK DOWN ON ALL FOUR TIRES. MY VEHICLE THEN SPUN OUT OF CONTROL CRASHING TO THE SIDE GUARD RAIL IMPACTING THE SIDE OF THE VEHICLE 2X'S (RIGHT SIDE OF ROAD) RESULTING IN DISABLING DAMAG... Read more
Crash
2 injured
Incident date: Dec 4, 2019
DRIVING ALONG A HIGHWAY (LEFT SIDE OF ROAD) I CRASHED INTO LARGE BOULDERS OF CONCRETE SCATTERED ALONG THE ROAD THAT WAS CAUSED BY A PREVIOUS ACCIDENT. TRAVELING AT 60 MPH MY VEHICLE LAUNCHED OFF THE GROUND SLAMMING BACK DOWN ON ALL FOUR TIRES. MY VEHICLE THEN SPUN OUT OF CONTROL CRASHING TO THE SIDE GUARD RAIL IMPACTING THE SIDE OF THE VEHICLE 2X'S (RIGHT SIDE OF ROAD) RESULTING IN DISABLING DAMAG... Read more
Crash
2 injured
Incident date: Dec 4, 2019
DRIVING ALONG A HIGHWAY (LEFT SIDE OF ROAD) I CRASHED INTO LARGE BOULDERS OF CONCRETE SCATTERED ALONG THE ROAD THAT WAS CAUSED BY A PREVIOUS ACCIDENT. TRAVELING AT 60 MPH MY VEHICLE LAUNCHED OFF THE GROUND SLAMMING BACK DOWN ON ALL FOUR TIRES. MY VEHICLE THEN SPUN OUT OF CONTROL CRASHING TO THE SIDE GUARD RAIL IMPACTING THE SIDE OF THE VEHICLE 2X'S (RIGHT SIDE OF ROAD) RESULTING IN DISABLING DAMAG... Read more
Crash
2 injured
Incident date: Jan 14, 2020
THE VEHICLE WAS PARKED OUTSIDE, BEHIND MY HOUSE OFF OF AN ALLEY IN A PRIVATE PARKING SPACE WHERE IT HAD BEEN UNMOVED FOR THREE DAYS. IT HAD SNOWED OVER THE PAST TWO DAYS. THE TEMPERATURE WAS IN THE 20'S. THE CAR IS TWO MONTHS OLD (1171 MILES). I RAISED THE REAR HATCH TO RETRIEVE A SNOW BRUSH. REAR HATCH CLOSED. I STARTED TO WALK TOWARDS THE PASSENGER DOOR WHEN I HEARD A LOUD CRACKING SOUND. TH... Read more
Incident date: Jan 26, 2019
LETTER EXPRESSING CONCERNS REGARDING MAZDA'S RECALL FOR TAKATA AIR BAGS. *LD THE CONSUMER WAS INFORMED THE VEHICLE WAS NOT APART OF THE RECALL. *JS
Incident date: Jan 15, 2020
BODY PAINT IS VERY THIN AND IS CHIPPING. WHEELS COATING IS PEELING OFF AND CHIPPING. AND THE SEAT HEATERS ARE VERY HOT, ALMOST BURNING EVEN ON THE LOWEST SETTING.
Incident date: Jan 15, 2020
BODY PAINT IS VERY THIN AND IS CHIPPING. WHEELS COATING IS PEELING OFF AND CHIPPING. AND THE SEAT HEATERS ARE VERY HOT, ALMOST BURNING EVEN ON THE LOWEST SETTING.
Incident date: Jan 15, 2020
BODY PAINT IS VERY THIN AND IS CHIPPING. WHEELS COATING IS PEELING OFF AND CHIPPING. AND THE SEAT HEATERS ARE VERY HOT, ALMOST BURNING EVEN ON THE LOWEST SETTING.
Incident date: Jan 10, 2020
WE WERE DRIVING HOME, THIS WAS LATE AT NIGHT, NO TRAFFIC, AND WE HEARD A LOUD BANG, SOUNDED LIKE A GUNSHOT OR EXPLOSION, AFTER WE MADE SURE THE KIDS WERE ALRIGHT, WE REALIZED OUR SUNROOF HAD A BIG HOLE IN IT AND WE WERE SITTING IN SHARDS OF GLASS. THE SUNROOF OPENS 2 WAYS, IT SLIDES BACK OR THE BACK LIFTS UP TO PROVIDE VENTING. THE GLASS WAS LIFTED UP IN THE BACK. AFTER WE REGAINED COMPOSURE AN... Read more
Incident date: Dec 31, 2019
WHILE DRIVING THE CAR IN THE 287 INTERSTATE HIGHWAY IN NEW JERSEY, I GOT THE CHECK ENGINE LIGHT OUT OF THE BLUE AND THE CAR STARTED DECELERATING IN THE HIGH SPEED LANE. LUCKILY I WAS ABLE TO MANAGE AND GET THE CAR TO THE ROAD SIDE SHOULDER. I WAS NOT ABLE TO START THE CAR AFTER THIS INCIDENT. WE HAD TO TOW THE CAR TO THE MAZDA SERVICE CENTER IN GREENBROOK, NEW JERSEY. AFTER RUNNING THE CAR DIAGNOS... Read more
Incident date: Oct 1, 2018
TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE REAR PASSENGER OVER SENDER DETACHED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER (FAIRWAY MAZDA LOCATED AT 10101 ABERCORN EXTENTION, SAVANNAH, GA 31406 PHONE NUMBER 912-927-1000) WHO DID NOT DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED TWICE WITH THE FRONT PASSE... Read more
Incident date: Jan 2, 2018
SIGNALS ON THE CAR ARE ALWAYS INCORRECT AND THE WIRING FOR BLUETOOTH AND USB DOES NOT ALWAYS WORK