Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Mar 22, 2026
Unjustified Denial of Engine Warranty Coverage - 2015 Kia Sportage "I am filing this complaint because Kia is denying warranty coverage for a known engine defect (rod bearing failure in the Theta II GDI engine) on my 2015 Kia Sportage. The manufacturer’s denial is based on the claim that I did not perform the KSDS (Knock Sensor Detection System) software update in previous years. However, I have... Read more
Incident date: Apr 22, 2026
I wanted to report the failure of my rear camera and/or the electrical circuit that is tied to it. It's my understanding that Hyundai has issued multiple recalls across different years/vehicles for issues in this area. My 2019 Sonata is NOT included in those current recalls. I was without my vehicle for a week and was charged over $1600 to repair. The issue was diagnosed and repaired by an ind... Read more
Incident date: Apr 15, 2026
Car was on the highway braking hard with the ACC even if the vehicle in front was atleast 4/5 car lengths away. Moved to the right lane to stop it and came up to a box truck and the car automatically broke very hard and LKA started jerking the wheel to the left lane causing the rear bumper to collide with the cars in the next lanes front bumper. My vehicle pit maneuvered into the median ditch and ... Read more
Crash
1 injured
Incident date: Apr 22, 2026
A check engine light came on then got over heated and the vehicle shut off on highway with no prior warning almost causing an accident and almost hit a guard rail.i was told that my vehicle is known for this ford is aware of the problem but refuses to fix it.the mechanic said it is called coolant intrusion.there is a known defect documented in ford TSB 22-2322. As well as a class action lawsuit
Incident date: Apr 2, 2026
Front seat passenger side seat belt. Does not have a height adjustment for the shoulder strap. Belt comes across the neck of shorter individuals.
Incident date: Apr 2, 2026
Service Shifter message has been persistent. Has been checked at multiple independent locations for diagnostic check. Each location has said that it should be a lifetime product and in no need of replacement per Jeep standards. I have therefore been unable to get the service shifter diagnosed and fixed.
Incident date: Apr 22, 2026
The contact owns a 2013 Ford F-150. The contact stated that while driving at 35 MPH, the vehicle automatically downshifted to first gear and remained stuck in first gear. The vehicle was pulled over on a side street and waited for 30 minutes before the transmission returned to normal operation. The failure reoccurred and became progressively worse. Additionally, the contact stated that while drivi... Read more
Incident date: Apr 22, 2026
The contact owns a 2013 Ford F-150. The contact stated that while driving at 35 MPH, the vehicle automatically downshifted to first gear and remained stuck in first gear. The vehicle was pulled over on a side street and waited for 30 minutes before the transmission returned to normal operation. The failure reoccurred and became progressively worse. Additionally, the contact stated that while drivi... Read more
Incident date: Jun 1, 2025
On Sunday April 19th at approximately 12:00pm. I was driving on NJ’s garden state parkway when the car had catastrophic engine failure at highway speeds. I lost full power, including power steering, and brakes. This SUV could have killed my family and I if I was unable to use brute force to control it into the right lane. While I understand that any vehicle can experience warranty-related issues... Read more
Incident date: Apr 14, 2026
I am reporting a serious safety issue involving my 2011 Chevrolet Malibu LS related to the electronic stability control (ESC), traction control, and electric power steering systems. My vehicle is currently experiencing the following problems: * “Service ESC” warning message * “ESC Off” displayed * Traction control disabled * Electric power steering warning * Airbag warning light illumina... Read more
Incident date: Apr 14, 2026
I am reporting a serious safety issue involving my 2011 Chevrolet Malibu LS related to the electronic stability control (ESC), traction control, and electric power steering systems. My vehicle is currently experiencing the following problems: * “Service ESC” warning message * “ESC Off” displayed * Traction control disabled * Electric power steering warning * Airbag warning light illumina... Read more
Incident date: Apr 14, 2026
I am the owner/lessee of a 2023 Mercedes-Benz EQB 250+ (VIN: [XXX] ) affected by NHTSA safety recall 26V073 — a high-voltage battery fire risk defect that has failed three separate repair attempts. I am filing this complaint to document Mercedes-Benz USA’s failure to provide an adequate remedy under federal recall regulations. Background: Recall 26V073 was issued three separate times — first... Read more
Incident date: Feb 1, 2026
I am reporting a safety defect involving a GM 6.2L L87 engine. My vehicle was included in the GM recall related to engine failure (loss of propulsion). The recall remedy was performed, and the engine was replaced under recall/warranty in August 2025. After the recall repair and engine replacement, the vehicle experienced a second catastrophic engine failure, on April 21st. The engine failed agai... Read more
Incident date: Feb 1, 2026
Drivers side Daytime Running Light (DRL) failed. Bulb cannot be replaced, instead entire headlight must be replaced for over $1000. DLR is a safety feature which alerts other vehicles and pedestrians that a vehicle is on or in motion. Due to poor craftsmanship of this critical Dodge part, it is reasonable to recall Dodge’s defective safety equipment.
Incident date: Apr 16, 2026
The contact owns a 2022 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle experienced catastrophic engine failure. The vehicle was repaired; however, the failure reoccurred. Before the most recent failure, the contact heard an abnormally loud clicking sound coming from the engine and returned to the residence. The vehicle was driven to the dealer ... Read more
Incident date: Apr 15, 2025
The 10R80 transmission has harsh erratic shifting. The transmission will occasionally launch when downshifting into first gear when pulling into my driveway causing me to almost hit the front of my garage. The transmission also has harsh clunking when shifting gears and will clink and throw you forward when downshifting in traffic.
Incident date: Apr 14, 2026
The contact owns a 2018 Ford F-150. The contact stated that while driving approximately 35 - 45 MPH, the brakes became inoperable. The low brake fluid message was displayed. There was an audible chime coming from the vehicle. The brake fluid reservoir was very low. The vehicle was taken to an independent mechanic, and the contact was informed that the brake fluid reservoir was empty, and there was... Read more
Incident date: Apr 2, 2026
Telematics module failure. Causing loss of Onstar, self driving feature, compass, navigation.
Incident date: Mar 16, 2026
My 2020 Ford Mustang Ecoboost has a (P008A) AND (PO18B/PO18C) The fuel pressure fuel system you low and fuel pressure Sensor B is a well documented defects and has a customer satisfaction program 21N10 (or related TSBs). The dealer said there are no recalls under my vin number and vehicle was not repaired. I sent a certified letter to ford March 29, 2026 to Ford Motor Company and I have had no res... Read more
Incident date: Mar 16, 2026
My 2020 Ford Mustang Ecoboost has a (P008A) AND (PO18B/PO18C) The fuel pressure fuel system you low and fuel pressure Sensor B is a well documented defects and has a customer satisfaction program 21N10 (or related TSBs). The dealer said there are no recalls under my vin number and vehicle was not repaired. I sent a certified letter to ford March 29, 2026 to Ford Motor Company and I have had no res... Read more
Incident date: Mar 16, 2026
My front windshield has been replaced 2 times now due to significant cracks starting at the bottom seal of the windshield. These cracks were NOT due to rock chip, they started in the exact same spot both times creating the exact horseshoe type crack from the bottom and went stair to the top of the windshield. These cracks have continued to develop around the entire seal of the windshield including... Read more
Incident date: Dec 1, 2025
The steel fuel tank shield and mounting cradle assembly on my Land Rover Range Rover (L405) is experiencing catastrophic structural failure due to excessive corrosion. This appears to be a result of galvanic corrosion between the steel cradle and the aluminum chassis components. The corrosion has caused the metal straps and support brackets to rot through completely, compromising the physical sec... Read more
Incident date: Dec 1, 2025
The steel fuel tank shield and mounting cradle assembly on my Land Rover Range Rover (L405) is experiencing catastrophic structural failure due to excessive corrosion. This appears to be a result of galvanic corrosion between the steel cradle and the aluminum chassis components. The corrosion has caused the metal straps and support brackets to rot through completely, compromising the physical sec... Read more
Incident date: Dec 1, 2025
The vehicle exhibits unintended acceleration behavior when the brake pedal is applied. Instead of slowing down, the engine revs and the vehicle does not decelerate as expected. On March 16, 2026, while merging onto a highway and applying the brakes, the engine suddenly revved to approximately 3,500 RPMs while the vehicle failed to slow down. There have been previous issues with the vehicle not sl... Read more
Incident date: Feb 12, 2026
The vehicle exhibits unintended acceleration behavior when the brake pedal is applied. Instead of slowing down, the engine revs and the vehicle does not decelerate as expected. On March 16, 2026, while merging onto a highway and applying the brakes, the engine suddenly revved to approximately 3,500 RPMs while the vehicle failed to slow down. There have been previous issues with the vehicle not sl... Read more
Incident date: Feb 12, 2026
The vehicle exhibits unintended acceleration behavior when the brake pedal is applied. Instead of slowing down, the engine revs and the vehicle does not decelerate as expected. On March 16, 2026, while merging onto a highway and applying the brakes, the engine suddenly revved to approximately 3,500 RPMs while the vehicle failed to slow down. There have been previous issues with the vehicle not sl... Read more
Incident date: Feb 12, 2026
While driving at various speeds, including highway speeds, the vehicle intermittently fails to slow down when the brake pedal is applied. On multiple occasions, the brake pedal was pressed but the vehicle did not respond appropriately and continued moving forward. On December 1, 2025, while traveling at approximately 65 mph on the interstate in rainy conditions, the vehicle began making a grindin... Read more
1 injured
Incident date: Apr 16, 2026
I own a 2023 Ford F-150 Lightning that is subject to an active safety recall involving electrical components and exterior lighting (potential water intrusion leading to lighting failure, including rear/reverse lamps). I was notified of the recall around October/2025 and contacted a Ford dealer shortly after. The dealer confirmed the recall is active but stated that no remedy is available. I have ... Read more
Incident date: Apr 16, 2026
At 89k miles, my engine has failed, due to coolant intrusion, according to Ken Garff Ford Dealership in St. George, UT. I started having issues with rough start and timing miss and engine light came on. I immediately took it to Dealership and they did two repairs (tune-up) and subsequent gasket change because they said oil was getting into my spark plugs. It did not resolve the issue, took it stra... Read more
Incident date: Dec 1, 2025
While making a left turn at low speed, I applied the brakes, but the vehicle did not respond as expected and instead appeared to drift, surge, or accelerate forward. The vehicle struck a fire hydrant and a bus stop pole before crashing into a tree. Airbags deployed and both occupants sustained injuries. I suspect a possible malfunction involving braking, propulsion, electrical, or speed control sy... Read more
Crash
2 injured
Incident date: Apr 5, 2025
The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the vehicle failed to display an image of the rear of the ve... Read more
Incident date: Apr 16, 2026
Brake pedal felt mushy, took vehicle to repair shop and had master cylinder replaced. Problem persisted so took vehicle to a different repair shop and had brake booster replaced. Pedal felt firmer but then a hissing sound could be heard while driving without using brakes. Had brake booster replaced again as well as the vacuum hose connected to booster. Now Pedal goes all the way the floor requirin... Read more
Incident date: Apr 15, 2026
4 months at the dealer and they can't figure it out. Also the rear midddle seat bench it's a nightmare to retract or open.i won't recommend this car.
Incident date: Jul 1, 2025
While I drive my vehicle down the road the car all of a sudden sounds like you throw it in park, it screeches and grinds in the front and will not let you push the gas pedal down even when on the highway. This causes sever risk to the people around me as well as my children who drive in this car… ford has an open recall for this which my vehicle falls under year and build wise. But does not corr... Read more
Incident date: Apr 15, 2026
While driving into work, I noticed a knocking sound from the outside of the vehicle. Once parked, upon further inspection I narrowed down the area of the noise to the bottom rear of the engine/front of transmission. Fortunately, I was able to park in front of my office building and wasn’t stranded on the side of the road but under different circumstances it could've been the side of a busy highw... Read more
Incident date: Apr 10, 2026
We bought our van new in 2019. It has always made a grinding noise when making hard turns. The dealer said it was normal. Flash forward to a few weeks ago when we hit 105k miles. We started noticing more grinding noises and sensations when turning the wheel. Additionally, we noticed a tugging sensation on the wheel when going over 60 mph. It felt like the lane assist was turned on, but it wasn’t... Read more
Incident date: Mar 1, 2026
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that the vehicle required an oil change every 1,000 miles driven due to excessive oil consumption. Additionally, there was an abnormally loud sound coming from the lifters. The vehicle was taken to a dealer and was diagnosed with excessive oil consumption and failures with the lifters. The contact was informed that the engine nee... Read more
Incident date: Oct 20, 2003
Hello, I am reporting a safety issue with the Full Self-Driving (FSD) system on my 2023 Tesla Model Y. The vehicle has been taken in for service four separate times for this issue. During these visits, Tesla service technicians were able to reproduce and confirm the problem. I have been explicitly advised in writing by Tesla service not to use the Full Self-Driving system due to safety concerns a... Read more
Incident date: Oct 20, 2003
Hello, I am reporting a safety issue with the Full Self-Driving (FSD) system on my 2023 Tesla Model Y. The vehicle has been taken in for service four separate times for this issue. During these visits, Tesla service technicians were able to reproduce and confirm the problem. I have been explicitly advised in writing by Tesla service not to use the Full Self-Driving system due to safety concerns a... Read more
Incident date: Feb 21, 2026
While driving on the highway, my engine failed unexpectedly and I had to coast across the highway without power. I had the vehicle towed to a GM dealership, where I was informed the failure was due to a lower-end engine issue and that a full engine replacement was necessary. I am aware of known issues with GM’s 6.2L engines and asked the dealership about the related recall. They acknowledged th... Read more
Incident date: Mar 19, 2026
The right rear coil spring on my 2023 Jeep Grand Cherokee dislodged and ejected from its mounted position while the vehicle was parked. The spring did not break; it came out intact. This vehicle previously had Recall 64A performed to address a rear coil spring-related safety issue. The recall had already been completed prior to this incident and marked as “complete” The failure occurred after ... Read more
Incident date: Mar 1, 2026
My vehicle has experienced repeated stalling events, including while the vehicle is in operation. The first occurrence began at approximately [mileage] and has continued intermittently despite multiple service visits. During these incidents, the vehicle unexpectedly loses power without warning. This creates a serious safety concern, particularly when driving in traffic, as it increases the risk of... Read more
Incident date: Feb 12, 2026
Intermittent issues with Bluetooth connectivity. Affects using phone hands free. Cannot have clear conversation. Only option (not an option) is to not use Android/Apple car play which is illegal.
Incident date: Apr 15, 2026
I brought my car to the Volkswagen garage because there was a problem with the software, mainly the GPS was off. The location shown was 1 mile away. After 10 days in the garage, I asked if I could take it back and the case remained open because the problem was not resolved. I was pulling back my car in front of the house to unload groceries and it did not stop, damaged the garage door. Several pe... Read more
Incident date: Apr 1, 2026
When I come to a stop at a stop sign or waiting for traffic to pass to make a turn, and try to accelerate, my truck does not accelerate as usual. On the dash it shows that the gear shifts into 5th, from the get go, after having been at a full stop. At some point it then down shifts from 5th to 2nd. A wrench appears on my dash as well. A very loud fan noise also came from my engine area. This was ... Read more
Incident date: Apr 10, 2025
Camera doesn’t work tire sensor randomly works when it wants to also car keeps saying service esc but when I got to the dealer to show these problems they don’t see any they also told me they can’t fix my camera because there is no remedy or fix for it right now so basically I can’t any help and have been going thru these things since I got this car brand new
Incident date: Apr 10, 2025
Camera doesn’t work tire sensor randomly works when it wants to also car keeps saying service esc but when I got to the dealer to show these problems they don’t see any they also told me they can’t fix my camera because there is no remedy or fix for it right now so basically I can’t any help and have been going thru these things since I got this car brand new
Incident date: Apr 10, 2026
On April 7, 2026, the vehicle experienced a 'quiet fade out' stall while in motion, resulting in a total loss of motive power. The dealership (DCH Kia of Temecula) confirmed cylinder scoring and referenced Techline Case 26022952. This failure is identical to the conditions described in the NHTSA Campaign 25V-099. The dealership is currently refusing to classify the repair as a Campaign Repair, whi... Read more
Incident date: Apr 13, 2026
The contact owned a 2016 Chevrolet Suburban. The contact stated that while driving 30-35 MPH, the vehicle crashed into a concrete pole, and the front end of the vehicle was significantly damaged. The contact stated that the pole was 12-18 inches into the hood, and 1.5 ft. up into the engine bay. The concrete pole was damaged. The air bags and the seat belt pretensioners failed to deploy. Several w... Read more
Crash
1 injured
Incident date: Feb 1, 2026
This complaint is a follow-up update to my previously filed complaint, NHTSA Complaint No. 11726321, filed on March 23, 2026, regarding two open safety recalls on my 2025 Hyundai Palisade SEL Premium, VIN [XXX] . I am filing this updated complaint to report that a SECOND failed repair attempt has now occurred on the seat belt recall (NHTSA Recall No. 25V607 / Hyundai Recall No. 283). UPDATED STA... Read more