Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Oct 12, 2019
IN OCT. 2019 MY CX9 STOPPED WHILE BEING DRIVEN. FOUND OUT THE WATER PUMP (WHICH IS INSIDE THE ENGINE) HAD GONE OUT AND DESTROYED MY ENGINE. THIS IS A KNOWN PROBLEM OF WHICH MAZDA HAS FAILED TO MAKE THEIR CONSUMERS AWARE. I PURCHASED THIS CARE NEW AND ALL OF MY SERVICES HAD BEEN HANDLED BY MAZDA. NO-ONE TOLD ME ABOUT THIS PROBLEM AND I STILL HAD TO PAY JUST OVER 4K TO GET A NEW ENGINE OF THE SAME S... Read more
Incident date: Jun 18, 2020
REAR DRIVERS SIDE CALIPER BECOMES STUCK WHEN ELECTRIC BRAKE WHEN DISENGAGED CAUSING OVER HEATING OF ROTOR AND EXCESS HEAT TO THE WHEEL RESULTING IN PREMATURE WEAR OF ROTOR AND BRAKE PADS AND ALSO COULD LOSE BREAKING CAPABILITY I HAVE MADE AN APPT WITH DEALERSHIP TO RESOLVE ISSUE ON JULY 6TH
Incident date: Jun 18, 2020
REAR DRIVERS SIDE CALIPER BECOMES STUCK WHEN ELECTRIC BRAKE WHEN DISENGAGED CAUSING OVER HEATING OF ROTOR AND EXCESS HEAT TO THE WHEEL RESULTING IN PREMATURE WEAR OF ROTOR AND BRAKE PADS AND ALSO COULD LOSE BREAKING CAPABILITY I HAVE MADE AN APPT WITH DEALERSHIP TO RESOLVE ISSUE ON JULY 6TH
Incident date: Jun 29, 2020
I WAS DRIVING CAR ON.THE HIGHWAY AND AS I PREPARED TO EXIT I BRAKED AND THE CAR HESITATED FOR 2 SECONDS BEFORE BRAKES ENGAGED. CAR HAS ALSO HAD HESITATION UPON ACCELERATION PERIODICALLY .THIS HAS BEEN AN ISSUE UPON JUST A FEW WEEKS OF OWNERSHIP. THE BREAK ISSUE WAS JUST RECENTLY 7-29-20 I HAVE TAKEN THE CAR TO THE LOCAL DEALERSHIP ABOUT THE DRIVING/ACCELARATION ISSUE TWICE WITHOUT RESOLUTION .
Incident date: Jun 29, 2020
I WAS DRIVING CAR ON.THE HIGHWAY AND AS I PREPARED TO EXIT I BRAKED AND THE CAR HESITATED FOR 2 SECONDS BEFORE BRAKES ENGAGED. CAR HAS ALSO HAD HESITATION UPON ACCELERATION PERIODICALLY .THIS HAS BEEN AN ISSUE UPON JUST A FEW WEEKS OF OWNERSHIP. THE BREAK ISSUE WAS JUST RECENTLY 7-29-20 I HAVE TAKEN THE CAR TO THE LOCAL DEALERSHIP ABOUT THE DRIVING/ACCELARATION ISSUE TWICE WITHOUT RESOLUTION .
Incident date: Jun 29, 2020
I WAS DRIVING CAR ON.THE HIGHWAY AND AS I PREPARED TO EXIT I BRAKED AND THE CAR HESITATED FOR 2 SECONDS BEFORE BRAKES ENGAGED. CAR HAS ALSO HAD HESITATION UPON ACCELERATION PERIODICALLY .THIS HAS BEEN AN ISSUE UPON JUST A FEW WEEKS OF OWNERSHIP. THE BREAK ISSUE WAS JUST RECENTLY 7-29-20 I HAVE TAKEN THE CAR TO THE LOCAL DEALERSHIP ABOUT THE DRIVING/ACCELARATION ISSUE TWICE WITHOUT RESOLUTION .
Incident date: Apr 6, 2020
WHEN DRIVING, 40-45 MPH THE TRANSMISSION STARTS JERKING AND SHUTTERING. FINALLY MAKES IT TO 5TH GEAR. THEN DOES THE SAME THING WHEN SHIFTING FROM 5TH TO 6TH GEAR. WHEN THIS HAPPENS THE ENTIRE SUV STARTS SHAKING AND JERKING. FEAR COULD CAUSE LOSS OF CONTROL OF THE VEHICLE. *TR
Incident date: Jul 1, 2019
DASH IS MELTING AND I HAVE VERY POOR VISIBILITY DUE TO A LOT OF GLARE REFLECTION. *TR
Incident date: Jul 1, 2019
DASH IS MELTING AND I HAVE VERY POOR VISIBILITY DUE TO A LOT OF GLARE REFLECTION. *TR
Incident date: Jul 1, 2019
DASH IS MELTING AND I HAVE VERY POOR VISIBILITY DUE TO A LOT OF GLARE REFLECTION. *TR
Incident date: Jun 27, 2020
PARKING BRAKE MALFUNCTION; DRAGGING OF REAR WHEELS ESPECIALLY WHEN TURNING; SUDDEN SEIZING OF BRAKE WHILE PULLING OUT OF PARKING LOT. *TR
Incident date: Jun 19, 2020
RATTLE/ KNOCKING SOUND AS FRONT SUSPENSION MOVES UP/DOWN. NOISE COMES FROM AROUND THE UPPER FRONT STRUTS. THIS SOUND CAN IS BE HEARD CLEARER AT HIGHWAY SPEEDS.
Incident date: Jan 19, 2020
GAS FILLER NECK GROSS EVAP LEAK / CANISTER PURGE VALVE LEAK/ CODES P0455 P0457 I WAS TOLD THAT FORD MAKES MAZDA PARTS AND FORD ESCAPE SUV TRUCKS ARE KNOWN FOR THESE PROBLEMS WITH EVAP SYSTEM?? *TR
Incident date: Jun 25, 2020
DRIVING THE VEHICLE CAUSES THE REAR BRAKES TO GET HOT. THIS HAPPENED MULTIPLE TIMES IN SEPTEMBER (AROUND 40,000 MILES), AND I TOOK MY CX-5 IN FOR SERVICE. THE TECHNICIANS DID NOT FIND ANYTHING OPERATING INCORRECTLY, LUBRICATED THE BRAKES, AND RETURNED MY VEHICLE. WHEN I GOT MY STATE SAFETY INSPECTION, I WAS INFORMED THAT MY REAR BRAKES WERE PASSABLE, BUT PRETTY CRUMMY LOOKING BECAUSE OF HEAT DAMAG... Read more
Incident date: Jun 19, 2020
WHEN DRIVING VEHICLE A SEVERE SHUDDERING VIBRATION AND LOUD NOISE EMANATED FROM FRONT END OF VEHICLE, AS IF FRONT AXEL WAS GOING TO FALL OFF. HAPPENED THREE TIMES SO FAR. ONCE TO MY WIFE, ONCE TO ME, AND ONCE TO THE MECHANIC. VERY FRIGHTENING EACH TIME, CAUSING DRIVERS TO PULL OVER AND TURN OFF VEHICLE. THEN VEHICLE DRIVES OK FOR A WHILE. HAPPENED WHILE DRIVING STRAIGHT FORWARD. MECHANIC STAT... Read more
Incident date: Jun 25, 2020
THERE IS ALREADY A PRIOR RECALL ON LOWER CONTROL ARMS FOR EARLIER MADE MAZDA RX-8S. WHY ARE THE LATER MODELS ALSO NOT INCLUDED? IS IT BECAUSE THE MODEL I HAVE THERE WERE NOT AS MANY MADE, SO NOT AS MANY LEFT ON THE ROAD? YOU CAN HEAR A DULL POP WHEN TURNING THE CORNER TIME. FAMILY MEMBER IS A MECHANIC, HE ADVISED WHAT THIS WAS, AND TO CHECK FOR RECALL . . .WELL THERE IS ONE, JUST FOR 2004-200... Read more
Incident date: Jun 10, 2020
I NOTICED MY VEHICLE WAS STARTING TO DRIVE FUNNY. I KEEP UP ON IT VERY WELL, ROUTINE MAINTENANCE, WASH IT OFTEN, FRESH ALIGNMENTS, NEW TIRES WHEN NEEDED. SO I THOUGHT SOMETHING WAS UP AND TOOK IT INTO A GARAGE. I WAS CALLED THE NEXT DAY AND WAS TOLD I HAD A HOLE IN MY PASSENGER SIDE RIGHT SUBFRAME. I WAS VERY SURPRISED BY THIS BECAUSE THE CAR IS VERY CLEAN UNDERNEATH FOR THE YEAR AND IN GOOD CONDI... Read more
Incident date: Jun 10, 2020
I NOTICED MY VEHICLE WAS STARTING TO DRIVE FUNNY. I KEEP UP ON IT VERY WELL, ROUTINE MAINTENANCE, WASH IT OFTEN, FRESH ALIGNMENTS, NEW TIRES WHEN NEEDED. SO I THOUGHT SOMETHING WAS UP AND TOOK IT INTO A GARAGE. I WAS CALLED THE NEXT DAY AND WAS TOLD I HAD A HOLE IN MY PASSENGER SIDE RIGHT SUBFRAME. I WAS VERY SURPRISED BY THIS BECAUSE THE CAR IS VERY CLEAN UNDERNEATH FOR THE YEAR AND IN GOOD CONDI... Read more
Incident date: Jun 10, 2020
I NOTICED MY VEHICLE WAS STARTING TO DRIVE FUNNY. I KEEP UP ON IT VERY WELL, ROUTINE MAINTENANCE, WASH IT OFTEN, FRESH ALIGNMENTS, NEW TIRES WHEN NEEDED. SO I THOUGHT SOMETHING WAS UP AND TOOK IT INTO A GARAGE. I WAS CALLED THE NEXT DAY AND WAS TOLD I HAD A HOLE IN MY PASSENGER SIDE RIGHT SUBFRAME. I WAS VERY SURPRISED BY THIS BECAUSE THE CAR IS VERY CLEAN UNDERNEATH FOR THE YEAR AND IN GOOD CONDI... Read more
Incident date: Jun 2, 2020
WHEN DRIVING WITH CRUISE CONTROL ON. THE HIGHWAY AT 65 MPH, I TRY TO TURN IT OFF BY DEPRESSING THE BRAKE, THE BRAKE IS STIFF AND WILL NOT DISENGAGE. THE ONLY WAY TO DISENGAGE IS BY PUSHING THE ON OFF BUTTON ON STEERING WHEEL. *TR
Incident date: Jun 2, 2020
WHEN DRIVING WITH CRUISE CONTROL ON. THE HIGHWAY AT 65 MPH, I TRY TO TURN IT OFF BY DEPRESSING THE BRAKE, THE BRAKE IS STIFF AND WILL NOT DISENGAGE. THE ONLY WAY TO DISENGAGE IS BY PUSHING THE ON OFF BUTTON ON STEERING WHEEL. *TR
Incident date: May 1, 2020
TOOK MY CAR TO GET A ALIGNMENT DUE TO THE SHAKING OF THE WHEEL WHEN COMING TO A STOP, WHEN TAKING MY CAR TO BE LOOK AT, I WAS ADVISED THAT THE CONTROL ARM OF MY CAR WAS BAD, IN WHICH I WASN'T AWARE OF. ON MAY 1ST I HAD THE CONTROL ARM REPLACED. NOW I RECEIVED LETTERS AN CALLS ABOUT THE AIRBAG RECALL. ON JUNE 15TH TOOK MY CAR TO JAKE SWEENEY MAZDA AFTER RECEIVING A CALL ABOUT THE RECALL. WHILE IN T... Read more
Incident date: May 1, 2020
TOOK MY CAR TO GET A ALIGNMENT DUE TO THE SHAKING OF THE WHEEL WHEN COMING TO A STOP, WHEN TAKING MY CAR TO BE LOOK AT, I WAS ADVISED THAT THE CONTROL ARM OF MY CAR WAS BAD, IN WHICH I WASN'T AWARE OF. ON MAY 1ST I HAD THE CONTROL ARM REPLACED. NOW I RECEIVED LETTERS AN CALLS ABOUT THE AIRBAG RECALL. ON JUNE 15TH TOOK MY CAR TO JAKE SWEENEY MAZDA AFTER RECEIVING A CALL ABOUT THE RECALL. WHILE IN T... Read more
Incident date: Jun 22, 2020
VEHICLE WAS OFF AND UNATTENDED IN PARKING LOT:MANUAL TRANSMISSION WHICH I'VE DRIVEN MY WHOLE LIFE & I'M NO SPRING CHICKEN. LIVE IN FLAT CITY WHERE HILL/ROLLING BACK HAS NEVER BEEN AN ISSUE. CAR HAS ELECTRIC PARKING BRAKE. 1 DAY A YEAR INTO THE LEASE, WAS PARKED @A PUMP@TGAS STATION &WHEN CAME OUT,CAR HAD MOVED/ROLLED BACK. SHOCKINGLY I THOUGHT I MESSED UP/MIGHT'VE FORGOTTEN2 ENGAGE PARKING BRAKE, ... Read more
Crash
Incident date: Aug 31, 2018
EVERY SINCE I FIRST PURCHASED MY CAR, MY DOOR HANDLES ARE VERY LOOSE, I'VE HAD TO GET THE DRIVER ONE FIXED AND IT'S LOOSE AGAIN. IT CAUSES ME TO NOT BE ABLE TO USE THAT DOOR. ALL MY WINDOWS WILL NOT GO UP ONCE I PUT THEM DOWN AND THEY ARE ALSO MAKING NOISES. MY HEADLIGHTS ARE DIMMER FROM WHEN I FIRST PURCHASED THE CAR, AND I HAVE TO KEEP REPLACING THEM BECAUSE THEY KEEP GOING OUT. *TR
Incident date: Aug 31, 2018
EVERY SINCE I FIRST PURCHASED MY CAR, MY DOOR HANDLES ARE VERY LOOSE, I'VE HAD TO GET THE DRIVER ONE FIXED AND IT'S LOOSE AGAIN. IT CAUSES ME TO NOT BE ABLE TO USE THAT DOOR. ALL MY WINDOWS WILL NOT GO UP ONCE I PUT THEM DOWN AND THEY ARE ALSO MAKING NOISES. MY HEADLIGHTS ARE DIMMER FROM WHEN I FIRST PURCHASED THE CAR, AND I HAVE TO KEEP REPLACING THEM BECAUSE THEY KEEP GOING OUT. *TR
Incident date: Aug 31, 2018
EVERY SINCE I FIRST PURCHASED MY CAR, MY DOOR HANDLES ARE VERY LOOSE, I'VE HAD TO GET THE DRIVER ONE FIXED AND IT'S LOOSE AGAIN. IT CAUSES ME TO NOT BE ABLE TO USE THAT DOOR. ALL MY WINDOWS WILL NOT GO UP ONCE I PUT THEM DOWN AND THEY ARE ALSO MAKING NOISES. MY HEADLIGHTS ARE DIMMER FROM WHEN I FIRST PURCHASED THE CAR, AND I HAVE TO KEEP REPLACING THEM BECAUSE THEY KEEP GOING OUT. *TR
Incident date: Nov 1, 2016
11/1/2016- AT 92,205 MILES VEHICLE SHUDDERED WHEN I STEPPED ON ACCELERATOR. I WAS TOLD IT WAS TRANSMISSION RELATED. ON MY WAY TO MECHANIC VEHICLE COMPLETELY SEIZED; HAD TO HAVE IT TOWED TO TRANSMISSION SHOP. ANGLE GEAR HAD TO BE REPLACED BECAUSE TRANSFER CASE OIL BURNED OFF BECAUSE CATALYTIC CONVERTER IS PLACED TOO CLOSE AND IT COOKS LUBRICANT. I WAS TOLD THIS IS A KNOWN PROBLEM WITH MAZDA CX9'S.... Read more
Incident date: Jun 1, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, SEVERAL ELECTRICAL COMPONENTS REMAINED FUNCTIONAL. THE CONTACT STATED THAT THE GEAR SHIFTER WAS AGGRESSIVELY MANIPULATED BEFORE THE VEHICLE WOULD TURN ON OR OFF. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE BATTERY WAS DRAINED. THE BATTERY WAS REPLACED. GERALD JONES MAZDA (4022 WASHI... Read more
Incident date: Jun 1, 2018
THE DASH ON MY VEHICLE HAS MELTED AND BECOME SHINY AND HARD TO SEE WHEN DRIVING. IT APPEARS THIS IS A KNOWN ISSUE AND MAZDA HAS "EXTENDED" THE WARRANTY ON THE DASH, HOWEVER SINCE MY CAR HAS A "BRANDED TITLE" FROM HAIL DAMAGE THIS EXCLUDES MY VEHICLE. ALSO THE ISSUE IS OUTSIDE THE 10 YEAR EXTENDED WARRANTY. THIS IS A KNOWN ISSUES AND IS LISTED ON THE MAZDA WEBSITE. MULTIPLE PEOPLE HAVE THE SAME... Read more
Incident date: Jun 1, 2018
THE DASH ON MY VEHICLE HAS MELTED AND BECOME SHINY AND HARD TO SEE WHEN DRIVING. IT APPEARS THIS IS A KNOWN ISSUE AND MAZDA HAS "EXTENDED" THE WARRANTY ON THE DASH, HOWEVER SINCE MY CAR HAS A "BRANDED TITLE" FROM HAIL DAMAGE THIS EXCLUDES MY VEHICLE. ALSO THE ISSUE IS OUTSIDE THE 10 YEAR EXTENDED WARRANTY. THIS IS A KNOWN ISSUES AND IS LISTED ON THE MAZDA WEBSITE. MULTIPLE PEOPLE HAVE THE SAME... Read more
Incident date: Jun 1, 2018
THE DASH ON MY VEHICLE HAS MELTED AND BECOME SHINY AND HARD TO SEE WHEN DRIVING. IT APPEARS THIS IS A KNOWN ISSUE AND MAZDA HAS "EXTENDED" THE WARRANTY ON THE DASH, HOWEVER SINCE MY CAR HAS A "BRANDED TITLE" FROM HAIL DAMAGE THIS EXCLUDES MY VEHICLE. ALSO THE ISSUE IS OUTSIDE THE 10 YEAR EXTENDED WARRANTY. THIS IS A KNOWN ISSUES AND IS LISTED ON THE MAZDA WEBSITE. MULTIPLE PEOPLE HAVE THE SAME... Read more
Incident date: Jun 1, 2020
WHILE PARKING AT A VERY SLOW SPEED, THE MAZDA SUDDENLY AND ON ITS OWN ACCELERATED AND RAN INTO A FIXED OBJECT. THE VEHICLE WAS OFF THE ROAD IN A GRASSY PARKING AREA WHEN IT HAPPENED.. . *TR
Crash
Incident date: Jun 1, 2020
WHILE PARKING AT A VERY SLOW SPEED, THE MAZDA SUDDENLY AND ON ITS OWN ACCELERATED AND RAN INTO A FIXED OBJECT. THE VEHICLE WAS OFF THE ROAD IN A GRASSY PARKING AREA WHEN IT HAPPENED.. . *TR
Crash
Incident date: Jun 1, 2020
SOFT BRAKE PEDAL. ABS BRAKES NOT FUNCTIONING. STABILITY CONTROL DISABLED. BRAKING PROPORTIONING NOT FUNCTIONING. ALL RELATED TO ABS MODULE ISSUE THAT MAZDA IS AWARE OF BUT WON?T RECALL. SEVERELY AFFECTS THE SAFE OPERATION OF THE VEHICLE AS THE STOPPING POWER AND STABILITY ARE DECREASED WHEN ABS UNIT FAULT OCCURS. PROHIBITIVELY EXPENSIVE TO REPLACE AND IS NOT COVERED BY WARRANTY, EVEN ON LOW-MILEAG... Read more
Incident date: Jun 1, 2020
SOFT BRAKE PEDAL. ABS BRAKES NOT FUNCTIONING. STABILITY CONTROL DISABLED. BRAKING PROPORTIONING NOT FUNCTIONING. ALL RELATED TO ABS MODULE ISSUE THAT MAZDA IS AWARE OF BUT WON?T RECALL. SEVERELY AFFECTS THE SAFE OPERATION OF THE VEHICLE AS THE STOPPING POWER AND STABILITY ARE DECREASED WHEN ABS UNIT FAULT OCCURS. PROHIBITIVELY EXPENSIVE TO REPLACE AND IS NOT COVERED BY WARRANTY, EVEN ON LOW-MILEAG... Read more
Incident date: Jun 22, 2020
TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. THE CONTACT STATED THAT AT VEHICLE START-UP, THE POWER STEERING FAILED TO OPERATE AS DESIGNED, WITH THE SERVICE INDICATOR WARNING LIGHT ILLUMINATED. THE CONTACT ADDED POWER STEERING FLUID TO THE RESERVOIR HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V2820... Read more
Incident date: Jun 22, 2020
AS MANY OF US HAVE EXPERIENCED, I ALSO HAVE AN ISSUE WITH THE ACCESSORY MODE STAYING ON AFTER TURNING THE CAR OFF. BASED ON MY RESEARCH, IT APPEARS TO BE THE PARKING SWITCH INSIDE THE SHIFTER WEARS OFF AND THE CAR DOESN?T REGISTER THE CAR IS IN PARK. MAZDA SHOULD ISSUE A RECALL ON THIS, AS I HAVE EXPERIENCED BATTERY DRAINAGE AND IT SEEMS TO BE GETTING WORSE WITH TIME. IT SEEMS TO HAPPEN RIGHT AROU... Read more
Incident date: Jun 15, 2020
TL* THE CONTACT OWNS A 2016 MAZDA CX5. THE CONTACT STATED THAT WHILE ATTEMPTING TO INFLATE THE TIRE ON THE VEHICLE, THE VALVE STEM FRACTURED. THE VALVE STEM WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO WORLD CAR MAZDA NORTH (12115 INTERSTATE 35 NORTH BLDG. 2, SAN ANTONIO, TX 78233) WHERE THE REPAIR WAS PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO A... Read more
Incident date: Dec 21, 2019
TL* THE CONTACT OWNS A 2013 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE ACCELERATOR HOWEVER, THE VEHICLE WAS DIFFICULT TO STOP. THE CONTACT DEPRESSED THE BRAKE PEDAL TO SLOW AND STOP THE VEHICLE. THE VEHICLE WAS TOWED TO SANDY SANSING MAZDA LOCATED AT 6105 PENSACOLA BLVD, PENSACOLA, FL 32505, WHERE THE VEHICLE WAS DIAGNOSED ... Read more
Incident date: Mar 1, 2019
THERE IS A CRACK IN THE CORNER OF THE MAZDA CONNECT CENTER DISPLAY. I BOUGHT THIS CAR CERTIFIED PRE-OWNED LAST YEAR AND THE CRACK WAS ALREADY THERE. *TR
Incident date: Jul 18, 2019
IN JULY 2019 (APPROXIMATELY 2 MONTHS AFTER DELIVERY) MY 2019 MAZDA CX-5 BEGAN TO DRIVE ROUGHLY AT SLOW SPEEDS- SPECIFICALLY SPEEDS 15 MPH OR BELOW. THE VEHICLE WOULD NOT COAST (EVEN DOWNHILL) AND WOULD SEEM TO SLIP OUT OF GEAR (THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION). MORE SPECIFICALLY, THE VEHICLE WOULD BUCK AND LURCH ON IT'S OWN WITHOUT ENGAGING THE ACCELERATOR OR BRAKE. THIS WAS HAPPENING G... Read more
Incident date: Jul 18, 2019
IN JULY 2019 (APPROXIMATELY 2 MONTHS AFTER DELIVERY) MY 2019 MAZDA CX-5 BEGAN TO DRIVE ROUGHLY AT SLOW SPEEDS- SPECIFICALLY SPEEDS 15 MPH OR BELOW. THE VEHICLE WOULD NOT COAST (EVEN DOWNHILL) AND WOULD SEEM TO SLIP OUT OF GEAR (THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION). MORE SPECIFICALLY, THE VEHICLE WOULD BUCK AND LURCH ON IT'S OWN WITHOUT ENGAGING THE ACCELERATOR OR BRAKE. THIS WAS HAPPENING G... Read more
Incident date: Jun 11, 2020
I HAVE A PROBLEM WITH GETTING IN MY CAR AND FINDING SPIDERS AND SPIDER WEBS. I HAVE BEEN BITTEN BY THEM AND SO HAS MY FIANC. I GOT IN THE CAR YESTERDAY AND A WEB WAS COMING FROM THE AIR CONDITIONING VENT TO THE GEAR HANDLE. *TR
2 injured
Incident date: Jun 1, 2020
SOUL RED METALLIC PAINT EXCESSIVE CHIPPING. *TR
Incident date: Jun 1, 2020
SOUL RED METALLIC PAINT EXCESSIVE CHIPPING. *TR
Incident date: May 10, 2020
2019 MAZDA CX-9 SOUL RED, PAINT CHIPPING UNDER 30,000 MILES. NORMAL CAR DRIVING THIS SHOULD NOT CHIP. NOT SURE IF THEIR IS A DEFECT IN THE PAINT.
Incident date: May 26, 2020
A SMALL CHIP WAS ON FOUND ON THE FRONT OF THE WINDSHIELD AND I WAS NOTIFIED BY THE DEALER THAT THE CHIP WAS SMALL AND THAT THEY THE REPAIR WOULD FIX IT WITH RESIN. THE NEXT DAY A CRACK AROUND 18 INCHES FORMED ALONG THE WINDSHIELD. . AFTER THE CRACK WAS FORMED THEY STATED THEY WEREN'T RESPONSIBLE FOR THE WINDSHIELD AFTER THE REPAIR. THIS IS A DEFECT IN THE QUALITY OF THE WINDSHIELD MAZDA WON'T HOLD... Read more
Incident date: May 5, 2020
WHEN VEHICLE IS STATIONARY THE IGNITION DOES NOT TURN OFF WHEN PRESSING START STOP BUTTON. THE IGNITION STAYS ON IN ACCESSORY MODE. WHEN THE SHIFT IS IN P POSITION. TAKES NUMEROUS TRIES TO TURN CAR OFF. THIS ALSO RUNS BATTERY DOWN HAD TO REPLACE BATTERY AT 44,000 MILES. THERE WAS A SERVICE BULLETIN SEND TO MAZDA DEALERS ON 12/22/15 AND 4/11/16 ON HOW TO ADDRESS THIS PROBLEM BULLETIN NO. 05-004/16... Read more
Incident date: Jun 8, 2019
THE REAR RIGHT WHEEL WELL AREA WHERE THE SHOCK ABSORBER ATTACHES TO THE FRAME OF THE VEHICLE BUSTED OUT. IT NO LONGER HOLDS THE SHOCK IN PLACE TO ABSORB A BUMP. I WAS RECENTLY INFORMED BY A BODYSHOP PERSON THAT THERE WAS A RECALL THAT I WAS NOT NOTIFIED OF. WOULD YOU LET ME KNOW IF THIS IS TRUE? *TR