Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: May 1, 2026
LIFTER FAILURE AT 50,100 MILES- JUST OUT OF POWERTRAIN WARRANT BY 136 DAYS. FAILURE OCCURED ON FREEWAY. AFTER HEARING METALLIC SOUND SERVICE BRAKE SYSTEM LIGHT, TRACTION CONTROL AND SERVICE ENGINE LIGHT CAME ON. THIS OCCURED 5/3/26.
Incident date: May 1, 2026
LIFTER FAILURE AT 50,100 MILES- JUST OUT OF POWERTRAIN WARRANT BY 136 DAYS. FAILURE OCCURED ON FREEWAY. AFTER HEARING METALLIC SOUND SERVICE BRAKE SYSTEM LIGHT, TRACTION CONTROL AND SERVICE ENGINE LIGHT CAME ON. THIS OCCURED 5/3/26.
Incident date: May 1, 2026
The vehicle was hit in the front end while my girlfriend was driving it. Someone ran a red light and smacked into the front end of the van at approximately 50 miles per hour. The airbags did not deploy despite significant force. The car that ran the red light was small but the force was significant enough that she hit her head and sustained medically verified extreme whiplash.
Crash
1 injured
Incident date: May 1, 2026
The contact owns a 2004 Dodge Ram. The contact was informed that the vehicle had four notifications of NHTSA Campaign Numbers: 13V528000 (STEERING), 16V352000 (AIR BAGS), 15V313000 (AIR BAGS) and 09E001000 (STEERING). However, the parts to do the recall repairs for both air bags are not available. Two local dealers were contacted and confirmed that the recall parts were on back order and it was un... Read more
Incident date: May 1, 2026
2021 Mazda CX5 AWD- Non Turbo Engine. Sunny Day, Dry. My Car was clean. No Precipitation. Some shadows of the interstate light poles across the road 200-300 feet in front of me, but they were thin shadows. Sun Was to my Left. I was driving South on May 01 2026 about 10am on the Interstate going Highway Speeds, with adaptive cruise control "on", in the 2nd lane of a 4 lane interstate. Thankf... Read more
Incident date: May 1, 2026
2021 Mazda CX5 AWD- Non Turbo Engine. Sunny Day, Dry. My Car was clean. No Precipitation. Some shadows of the interstate light poles across the road 200-300 feet in front of me, but they were thin shadows. Sun Was to my Left. I was driving South on May 01 2026 about 10am on the Interstate going Highway Speeds, with adaptive cruise control "on", in the 2nd lane of a 4 lane interstate. Thankf... Read more
Incident date: May 1, 2026
2021 Mazda CX5 AWD- Non Turbo Engine. Sunny Day, Dry. My Car was clean. No Precipitation. Some shadows of the interstate light poles across the road 200-300 feet in front of me, but they were thin shadows. Sun Was to my Left. I was driving South on May 01 2026 about 10am on the Interstate going Highway Speeds, with adaptive cruise control "on", in the 2nd lane of a 4 lane interstate. Thankf... Read more
Incident date: Apr 27, 2026
another case of a 2018 cx-5 cracked cylinder head. 70k miles and regularly maintienced. no warning other than oil showing on the ground. took it in to mazda dealership and they came back after looking at it and declared it was a cracked cylinder head priced at 6.8k. after looking it up it appears to be a casting issue that has affected many mazdas but mazda corp. will not take fault.
Incident date: Apr 27, 2026
another case of a 2018 cx-5 cracked cylinder head. 70k miles and regularly maintienced. no warning other than oil showing on the ground. took it in to mazda dealership and they came back after looking at it and declared it was a cracked cylinder head priced at 6.8k. after looking it up it appears to be a casting issue that has affected many mazdas but mazda corp. will not take fault.
Incident date: Apr 10, 2026
Sudden acceleration even. Date April 10, 2026, at around 2:30 PM on a clear sunny day. Car make and model Mazda CX5 bought on 7/4/2023 VIN [XXX] , mileage around 10,000, only one owner. While attempting to park at BJ’s Wholesale Club ,when driver started to make a turn to a parking space, vehicle suddenly accelerated, applying the brakes stopped the forward motion, then driver put the car in r... Read more
Crash
Incident date: May 2, 2026
Door handle cables detach easily which prevents the door from being opened from the inside. It has happened to me twice on my driver side door the last 5 months. Research online shows this is a very common problem with newer Mazdas and it is a major safety hazard as it prevents easy exit from the vehicle in the event of an emergency, especially if there is power loss so the windows cannot be opene... Read more
Incident date: May 1, 2026
It’s a safety risk with this car. The converter burns super fast, causing issues that seem like it’s related to transmission or alternator.
Incident date: Apr 23, 2026
When driving at highway speeds, steering wheel locks in leftward position. I cannot manually move the steering wheel at this time for around 15 seconds. It happens unexpectedly and is a safety hazard. I brought it to Mazda dealership and they did not fix it. They performed an airbag clockspring replacement and this has not fixed the issue.
Incident date: Apr 25, 2026
Crack in Cylinder Head of engine. Mazda has been sued about this and have issued recalls on turbo engines, but not on non turbo ones though its the same systemic design issue with these engines. Wants me to pay 5-7k out of pocket.
Incident date: Apr 17, 2026
The sterring wheel becomes stiff and hard to steer. It veers to the right. Almost like it locks up. Very concerning.
Incident date: Apr 23, 2026
The failures are intermittent but recurring, and I have personally experienced them multiple times under normal driving conditions. The dealership has not been able to reproduce the failures consistently, and Mazda has provided no inspection, no investigation, and no acknowledgment of the issue despite multiple attempts to contact them. In addition, numerous other 2026 Mazda CX‑5 owners are repo... Read more
Incident date: Apr 23, 2026
The failures are intermittent but recurring, and I have personally experienced them multiple times under normal driving conditions. The dealership has not been able to reproduce the failures consistently, and Mazda has provided no inspection, no investigation, and no acknowledgment of the issue despite multiple attempts to contact them. In addition, numerous other 2026 Mazda CX‑5 owners are repo... Read more
Incident date: Apr 1, 2025
2016 Mazda MX5 club: In warmer weather(70 degree F or higher) and after driving for 5+ miles, the steering becomes less sensitive and gets “stuck/sticky” and requires more force to turn. When applied more force the car over corrects and you swerve cause the amount of force you needed to apply. Seems like something in the steering rack expands with heat which then creates friction which you ha... Read more
Incident date: Apr 13, 2026
The power steering system in our 2024 Mazda CX-90 intermittently "sticks" while steering, requiring noticeably increased effort to turn the wheel before it suddenly releases. The symptom matches the defect described in NHTSA Recall 24V-022 (sticky steering due to worm gear friction in the power steering assembly) and the ongoing NHTSA Recall Query into vehicles where the 24V-022 remedy has failed ... Read more
Incident date: Sep 17, 2025
My 2018 Mazda CX five experience catastrophic engine failure at approximately 119,000 miles despite proper maintenance. The failure resulted in a repair estimate exceeding $9500. This type of failure raises concerns regarding potential engine defects or premature mechanical breakdown. Mazda acknowledged the issue by offering a minimal Goodwill payments, but refused meaningful assistance. I am rep... Read more
Incident date: Apr 19, 2026
My CX-5 has 86,120 miles. I noticed a burnt oil smell coming into the car and later found oil droplets on my garage floor. I took it in to my neighborhood garage and they found an oil leak coming from the cylinder head. They recommended I take to my Mazda dealer. I had it towed to Pearson Mazda, Richmond,VA. They inspected it and stated I had a cracked cylinder head. I have a 100K extended warrant... Read more
Incident date: Apr 15, 2026
The cylinder head cracked, causing a coolant leak, which then lead to the car overheating. My car was taken into Mazda dealership because there is a warranty extension for this specific part CSP111. The Mazda dealership, corporate, and warranty department all stated the known widespread defect cracked cylinder head will not be replaced on their behalf due to an overheating code. Mazda is using a s... Read more
Incident date: Apr 29, 2026
I am experiencing “ghost touch” from the faulty laminate on the touch screen. Can literally see it degrading. It is a widely known issue and is dangerous cause I’m cruising along at 70 on the highway then all of a sudden my car randomly changes to different screens or changes sound settings. Very distracting and disconcerting. Unbelievable this hasn’t been a recall - government is certain... Read more
Incident date: Apr 27, 2026
Steering randomly gets stuck in a ‘notch’ on sweeping left hand turns and needs to be forced back to centre with a lot of effort. Mazda dealer has dismissed the issue on 3 separate occasions as they cannot replicate on the very short test drive they take it on near the shop despite asking them to take it on a longer test. I do not feel confident or safe driving the car on the highway due to ... Read more
Incident date: Mar 4, 2026
Unexpected Automatic Emergency Braking Activation at Highway Speeds in Cold Temperatures. Description: I am reporting a safety issue with a 2023 Mazda CX-30 involving the collision avoidance / automatic emergency braking system. While driving at highway speeds, the system activates a forward collision warning (audible alert and dashboard indicator), followed almost immediately by auto... Read more
Incident date: Feb 1, 2026
The contact owns a 2024 Mazda CX-90. The contact stated that while operating the vehicle, the steering wheel was stiff and was sticking while turning. Additionally, the vehicle failed to drive straight. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 24V022000 (STEERING); however, the failure reoccurred. The vehicle was driven to the dealer, where the failu... Read more
Incident date: Apr 27, 2026
While driving, on approach to a stop signal, at an intersection the car stopped moving. The display said engine malfunction, have inspected. The electronics and engine continued to operate, but the car would not move when gas pedal was depressed. I shut off and restarted my vehicle numerous times, with no effect on the problem, the car still would not move. The vehicle behind me had to brake unexp... Read more
Incident date: Apr 27, 2026
While driving, on approach to a stop signal, at an intersection the car stopped moving. The display said engine malfunction, have inspected. The electronics and engine continued to operate, but the car would not move when gas pedal was depressed. I shut off and restarted my vehicle numerous times, with no effect on the problem, the car still would not move. The vehicle behind me had to brake unexp... Read more
Incident date: Apr 27, 2026
While driving, on approach to a stop signal, at an intersection the car stopped moving. The display said engine malfunction, have inspected. The electronics and engine continued to operate, but the car would not move when gas pedal was depressed. I shut off and restarted my vehicle numerous times, with no effect on the problem, the car still would not move. The vehicle behind me had to brake unexp... Read more
Incident date: Apr 21, 2026
The engine is making the same clunking sound that is associated with the known connecting rod bearing issue detailed in NHTSA Campaign Number: 23V751000.
Incident date: Apr 21, 2026
2023 Ford F-600 had leaking brake booster which caused the brakes to be constantly applied. On 8/15/25 less than one year ago, owner had front rotors/pads replaced and rear rotors resurfaced and pads replaced. There were no warning lamps or messages, the only symptom was the brakes squealed so we thought it was time to change the rear rotors since they had only been resurfaced last year. The defec... Read more
Incident date: Apr 21, 2026
2023 Ford F-600 had leaking brake booster which caused the brakes to be constantly applied. On 8/15/25 less than one year ago, owner had front rotors/pads replaced and rear rotors resurfaced and pads replaced. There were no warning lamps or messages, the only symptom was the brakes squealed so we thought it was time to change the rear rotors since they had only been resurfaced last year. The defec... Read more
Incident date: Apr 28, 2026
Vehicle: 2021 Ford Mustang Mach-E Component: Image Processing Module A (IPMA) / Front Camera / Forward Collision Avoidance System The IPMA and front camera system have failed, disabling Pre-Collision Assist, AEB, forward collision warning, and adaptive cruise control while driving. The vehicle is available for inspection upon request. Warning messages "Front Camera Fault Service Required" and "P... Read more
Incident date: Apr 9, 2026
Following up on RECALL NOTICE. Some 2013-2016MY Dodge Dart vehicles may experience a transmission shift cable failure. A failure of the shift cable to maintain connection to the transmission can cause an unexpected and unrecoverable Loss of PARK (LoP) function and/or a vehicle movement in an unintended direction. Safety Risk A LoP function and/or vehicle movement in an unintended direction can ca... Read more
Incident date: Apr 28, 2026
The contact owns a 2017 Honda Pilot. The contact stated that while driving at 65 MPH, the vehicle stalled and failed to restart. The vehicle was pushed over to the side of the road. The contact exited the vehicle and inspected the oil, transmission fluid, and antifreeze, but found no failure. The vehicle was then towed to an independent mechanic; however, the failure could not be duplicated. The m... Read more
Incident date: Apr 27, 2026
Brakes do not have proper stopping power. The brakes are very slow to react, and the brake pedal has a long travel before the truck starts to slow down. This can be extremely dangerous in city driving. We have four of these F-650s in our fleet, and all four of these trucks exhibit the same poor braking. Trucks are all new with hydraulic brakes.
Incident date: Apr 19, 2026
While driving on freeway , vehicle suddenly stopped without warning and came from 65 mph to 5mph in few secs. Driver seat airbags popped up. Couldn’t able to stop the vehicle and high clunky sounds while moving on freway.Oil got leaked during this incident. Incident happened on freeway 101 exit 59 in Arizona. No crash or hit.
Incident date: Apr 19, 2026
While driving on freeway , vehicle suddenly stopped without warning and came from 65 mph to 5mph in few secs. Driver seat airbags popped up. Couldn’t able to stop the vehicle and high clunky sounds while moving on freway.Oil got leaked during this incident. Incident happened on freeway 101 exit 59 in Arizona. No crash or hit.
Incident date: Apr 19, 2026
My 2021 Model Y has about 24,500 miles began squeaking when turning the steering wheel or hitting bumps. I read online that many tesla owners had the same issue. The design on these weren't great allowing water to penetrate these parts and cause them to ware down faster. I already paid for the replacement of the upper and lower control arms.
Incident date: Apr 17, 2026
Hello, I am having issues with the infotainment system on my accord. It is suffering from the ghost touch issue. When this happens the car constantly makes an alert beep and then randomly starts going through the menus on the system. Here are a few of the issues that can result. Navigation changes or setting change, radio can change or even turn on or off or change inputs, the cars setting can cha... Read more
Incident date: Dec 10, 2025
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at 60 MPH, the vehicle lost automotive power. There was no warning light illuminated. The vehicle failed to restart and had to be towed. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 190,000.
Incident date: Apr 5, 2026
I purchased this 2024 Kia Carnival on 2/7/2026 with less than 10K miles. The vehicle has died while I was driving 4 different times. Twice each day that it happened. The first time was on 4/7/26. My car died on the way home from getting my kids from school after fixing a flat tire. The check engine light came on after getting a jump and when I took it to Auto Zone the battery was fully charged and... Read more
Incident date: Oct 2, 2023
The contact owns a 2025 Subaru Forester. The contact received notification of NHTSA Campaign Number: 26V106000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for parts availability. The dealer was contacted and informed that once parts became available, vehicle owners would be not... Read more
Incident date: Dec 1, 2025
On 3/15/2026 I was on my way home from Massachusetts to Pennsylvania, and about 35 minutes into my drive I got an alert stating "High Engine Temperature Stop Safely", so I pulled over immediately and turned the car off. After allowing the engine to cool down, I opened the hood and started the car to see if I could identify any issues, the "Engine Fault Service Now" alert came up. This was the firs... Read more
Incident date: Jan 21, 2026
My other door is doing cracking like my other door did camera some time hard to see but I brought to frenchie where I bought they said nothing wrong and since I bought this car there been recall after recall I want to trade in because of all in safe recall but they said no
Incident date: Apr 24, 2026
Abs warning lights on. Fault c2200. Cruise control inoperable. 4wd inoperable. No parts available for repair. A quick google search shows this is a very widespread problem. I urge you to hold ram accountable for this defective part.
Incident date: Mar 12, 2026
The current 6.2L engine recall was completed by Janssen Chevrolet in Holdrege, NE and it was noted the vehicle was fine. On April 11th, while driving down Interstate 80 in Nebraska, the engine suddenly died and would not restart. No warning lights or indicators illuminated prior to the failure and there were no symptoms. By sheer luck, it occurred before the head to head construction area with no ... Read more
Incident date: Apr 24, 2026
My 2025 Ford Ranger Lariat FX4 has experienced sudden and complete loss of accelerator pedal response while driving at low speed on at least 4 to 6 separate occasions. The engine continues to run normally, but pressing the accelerator produces no power and no vehicle response. The condition has consistently occurred while pulling into my subdivision, which has an inclined entrance. The truck also ... Read more
Incident date: Apr 24, 2026
My 2025 Ford Ranger Lariat FX4 has experienced sudden and complete loss of accelerator pedal response while driving at low speed on at least 4 to 6 separate occasions. The engine continues to run normally, but pressing the accelerator produces no power and no vehicle response. The condition has consistently occurred while pulling into my subdivision, which has an inclined entrance. The truck also ... Read more