Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: Mar 25, 2021
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS SHORT IN THE WIRING HARNESS AND THE MODULE NEEDED TO BE REPLACED. ADDITIONALLY, WHILE THE MECHANIC WAS WORKING ON VEHICLE, THE SIDE CURTAIN AIR BAGS INADVERTENTLY DEPLOYED.... Read more
Incident date: Mar 25, 2021
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS SHORT IN THE WIRING HARNESS AND THE MODULE NEEDED TO BE REPLACED. ADDITIONALLY, WHILE THE MECHANIC WAS WORKING ON VEHICLE, THE SIDE CURTAIN AIR BAGS INADVERTENTLY DEPLOYED.... Read more
Incident date: Mar 25, 2021
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THERE WAS SHORT IN THE WIRING HARNESS AND THE MODULE NEEDED TO BE REPLACED. ADDITIONALLY, WHILE THE MECHANIC WAS WORKING ON VEHICLE, THE SIDE CURTAIN AIR BAGS INADVERTENTLY DEPLOYED.... Read more
Incident date: Jan 31, 2020
MOTOR CYLINDER #1 LOW COMPRESSION TOOK IT TO MAZDA THEY COULDNT FIGURE IT OUT AND LESS THAN 20 MILES AFTER THE MOTOR THREW A ROD AT 70,001 MILES TOTAL. CYLINDER 1 WALLS WHERE NOT MADE CORRECTLY
Incident date: Jan 31, 2020
MOTOR CYLINDER #1 LOW COMPRESSION TOOK IT TO MAZDA THEY COULDNT FIGURE IT OUT AND LESS THAN 20 MILES AFTER THE MOTOR THREW A ROD AT 70,001 MILES TOTAL. CYLINDER 1 WALLS WHERE NOT MADE CORRECTLY
Incident date: Jan 31, 2020
MOTOR CYLINDER #1 LOW COMPRESSION TOOK IT TO MAZDA THEY COULDNT FIGURE IT OUT AND LESS THAN 20 MILES AFTER THE MOTOR THREW A ROD AT 70,001 MILES TOTAL. CYLINDER 1 WALLS WHERE NOT MADE CORRECTLY
Incident date: Mar 19, 2021
THE VEHICLE WOULD NOT START, WOULD STALL OUT AND TURN OFF WHILE DRIVING. THE DRIVER'S SIDE WINDOW WILL NOT MOVE UP OR DOWN. THE CAR WOULD START WITH JUMPER CABLES, IDLE FOR A FEW MINUTES, THEN GO COMPLETELY DEAD, NO LIGHTS, NO BUZZ, NO NOTHING AS SOON AS IT WAS PUT INTO REVERSE. THE CAR HAS A NEW BATTERY, NEW COILS, NEW SPARK PLUGS AND CONTINUES TO MISFIRE. MAZDA HAS BEEN UNRESPONSIVE TO MESSAGES ... Read more
Incident date: Mar 19, 2021
THE VEHICLE WOULD NOT START, WOULD STALL OUT AND TURN OFF WHILE DRIVING. THE DRIVER'S SIDE WINDOW WILL NOT MOVE UP OR DOWN. THE CAR WOULD START WITH JUMPER CABLES, IDLE FOR A FEW MINUTES, THEN GO COMPLETELY DEAD, NO LIGHTS, NO BUZZ, NO NOTHING AS SOON AS IT WAS PUT INTO REVERSE. THE CAR HAS A NEW BATTERY, NEW COILS, NEW SPARK PLUGS AND CONTINUES TO MISFIRE. MAZDA HAS BEEN UNRESPONSIVE TO MESSAGES ... Read more
Incident date: Mar 19, 2021
THE VEHICLE WOULD NOT START, WOULD STALL OUT AND TURN OFF WHILE DRIVING. THE DRIVER'S SIDE WINDOW WILL NOT MOVE UP OR DOWN. THE CAR WOULD START WITH JUMPER CABLES, IDLE FOR A FEW MINUTES, THEN GO COMPLETELY DEAD, NO LIGHTS, NO BUZZ, NO NOTHING AS SOON AS IT WAS PUT INTO REVERSE. THE CAR HAS A NEW BATTERY, NEW COILS, NEW SPARK PLUGS AND CONTINUES TO MISFIRE. MAZDA HAS BEEN UNRESPONSIVE TO MESSAGES ... Read more
Incident date: Mar 29, 2021
THE STARTER IGNITION BUTTON WILL TURN OFF THE ENGINE BUT FAIL TO TURN OFF THE RADIO AND THE LIGHTS. THE ONLY WAY TO TURN IT OFF IS TO REPEATEDLY TURN ON THE IGNITION BUTTON, UNTIL IT TURNS OFF.
Incident date: Mar 29, 2021
THE STARTER IGNITION BUTTON WILL TURN OFF THE ENGINE BUT FAIL TO TURN OFF THE RADIO AND THE LIGHTS. THE ONLY WAY TO TURN IT OFF IS TO REPEATEDLY TURN ON THE IGNITION BUTTON, UNTIL IT TURNS OFF.
Incident date: Mar 29, 2021
THE STARTER IGNITION BUTTON WILL TURN OFF THE ENGINE BUT FAIL TO TURN OFF THE RADIO AND THE LIGHTS. THE ONLY WAY TO TURN IT OFF IS TO REPEATEDLY TURN ON THE IGNITION BUTTON, UNTIL IT TURNS OFF.
Incident date: Mar 5, 2021
FUEL LEAK AT GAS TANK AREA CAUSED MASSIVE FIRE.
Fire
Incident date: Mar 26, 2021
THIS SEEMS TO HAPPEN AS I'M SLOWING DOWN, AS YOU WOULD TO MAKE A TURN ONTO A STREET OR DRIVEWAY. I TURN ON MY BLINKER, THEN THE MOMENT I PRESS THE BRAKE, ALL OF THE POWER IN THE CAR DIES, AND COMES RIGHT BACK ON. I THINK OF IT AS A QUICK RESET IT SEEMS. HOWEVER, WHEN THIS HAPPENS, THE POWER STEERING DOES NOT WORK, AND I'M LEFT FINISHING MY TURN WITHOUT POWER STEERING. THE POWER STEERING IS THE ONL... Read more
Incident date: Mar 26, 2021
THIS SEEMS TO HAPPEN AS I'M SLOWING DOWN, AS YOU WOULD TO MAKE A TURN ONTO A STREET OR DRIVEWAY. I TURN ON MY BLINKER, THEN THE MOMENT I PRESS THE BRAKE, ALL OF THE POWER IN THE CAR DIES, AND COMES RIGHT BACK ON. I THINK OF IT AS A QUICK RESET IT SEEMS. HOWEVER, WHEN THIS HAPPENS, THE POWER STEERING DOES NOT WORK, AND I'M LEFT FINISHING MY TURN WITHOUT POWER STEERING. THE POWER STEERING IS THE ONL... Read more
Incident date: Jan 6, 2021
MY IN CAR MONITOR IS CRACKING AT THE SCREEN AND WILL NOT TURN ON. IT HAS BEEN THIS WAY FOR SEVERAL MONTHS. THE DEALERSHIP TOLD ME IT WOULD COST THOUSANDS. I DID NOTHING TO THE SYSTEM IT JUST DOES NOT WORK. THIS IS A BIG PROBLEM. I SEE THERE ARE RECALLS FOR CANADA VEHICLES WITH THE SAME PROBLEM BUT MY VIN IS NOT INCLUDED.
Incident date: Mar 22, 2021
I WAS DRIVING ON THE INTERSTATE WHEN I HEARD A VERY LOUD EXPLOSION. I LOOKED UP AND THE CENTER OF MY SUNROOF WAS GONE. THERE WAS A LITTLE GLASS IN THE CAR, BUT MOST OF THE GLASS EXPLODED OUTWARD. THE GLASS IN THE CAR CONSISTED OF SMALL SHARDS. FORTUNATELY NO ONE WAS WITH ME SO NO INJURIES.
Incident date: Jun 23, 2018
THE HEADLIGHTS ON THIS VEHICLE ARE COMPLETELY INADEQUATE FOR NIGHT DRIVING. THEY DO NOT PROJECT ANY WHERE NEAR ENOUGH LIGHT TO SEE IN UNLIT AREAS WHERE YOU CANNOT USE HIGH BEAMS. THE LIGHT IS YELLOW NO MATTER WHAT BULB YOU USE AND DOES NOT PROJECT DOWN ROAD AT ALL.
Incident date: Aug 12, 2020
I NOW HAVE REPLACEDCLUTCH PEDAL THE FORTH TIME. IM WRITING THIS TO SEE IFI CAN STILL GET ONE FACTORY REPAIR OF THE PART THE PEDAL WILL BREAK IN WELD SPOT REGARDLESS OF MY TRYING NOT PUT TO MUCH PRESSURE.
Incident date: Jan 4, 2020
WATER PUMP LEAKING IN ENGINE MIXING WITH OIL
Incident date: Jan 4, 2020
WATER PUMP LEAKING IN ENGINE MIXING WITH OIL
Incident date: Mar 5, 2019
THE FRONT AND REAR SUSPENSION POPS, CLUNKS, THE VEHICLE SHAKES, VIBRATION ALSO HAPPENS, IT ALSO CAUSING TIRES TO BE REPLACED FASTER THAN NORMAL THEY GO BOLD IN THE CENTER ITS CAUSING NOW THE AXLES TO SHAKE AT NIGHT TIME YOU CAN SEE THE REFLECTION FROM HEADLIGHTS BOUNCING, THEY HAVE TSB'S ON THIS SUSPENSION ISSUE HOWEVER NOT FOR 2018 ONLY 14-16 MAZDA 6S I BELIEVE AND SUPPOSEDLY THE ISSUE WAS CORREC... Read more
Incident date: Mar 5, 2019
THE FRONT AND REAR SUSPENSION POPS, CLUNKS, THE VEHICLE SHAKES, VIBRATION ALSO HAPPENS, IT ALSO CAUSING TIRES TO BE REPLACED FASTER THAN NORMAL THEY GO BOLD IN THE CENTER ITS CAUSING NOW THE AXLES TO SHAKE AT NIGHT TIME YOU CAN SEE THE REFLECTION FROM HEADLIGHTS BOUNCING, THEY HAVE TSB'S ON THIS SUSPENSION ISSUE HOWEVER NOT FOR 2018 ONLY 14-16 MAZDA 6S I BELIEVE AND SUPPOSEDLY THE ISSUE WAS CORREC... Read more
Incident date: Mar 5, 2019
THE FRONT AND REAR SUSPENSION POPS, CLUNKS, THE VEHICLE SHAKES, VIBRATION ALSO HAPPENS, IT ALSO CAUSING TIRES TO BE REPLACED FASTER THAN NORMAL THEY GO BOLD IN THE CENTER ITS CAUSING NOW THE AXLES TO SHAKE AT NIGHT TIME YOU CAN SEE THE REFLECTION FROM HEADLIGHTS BOUNCING, THEY HAVE TSB'S ON THIS SUSPENSION ISSUE HOWEVER NOT FOR 2018 ONLY 14-16 MAZDA 6S I BELIEVE AND SUPPOSEDLY THE ISSUE WAS CORREC... Read more
Incident date: May 13, 2018
TL* THE CONTACT CALLED ON BEHALF OF HER SON WHO OWNED A 2006 MAZDA MAZDA3. THE CONTACT STATED WHILE HER SON WAS DRIVING APPROXIMATELY 70 MPH AND CRASHED INTO ANOTHER VEHICLE TOWING A TRAILER, WHICH FLIPPED THE VEHICLE UPSIDE DOWN AND DRAGGED THE VEHICLE FOR UNKNOWN MILES. THE CONTACT STATED NO AIR BAGS DEPLOYED. THE CONTACT STATED HER SON WAS HAD HIS HAND OUTSIDE OF THE VEHICLE AND LOST 4 FINGERS ... Read more
Crash
1 injured
Incident date: Mar 24, 2021
DURING A FREE, AAA INSPECTION, THE AUTO SHOP TOLD ME THAT THE VEHICLE IS DANGEOUS DUE TO STRUCTURAL DAMAGE OR BODY DAMAGE. I DON'T KNOW HOW LONG THIS BEEN A PROBLEM
Incident date: Mar 24, 2021
I HEARD A VERY LOUD BANG, SOUNDING LIKE A GUNSHOT THAT WENT OFF, WHEN THE SUNROOF ABOVE MY HEAD VIOLENTLY SHATTERED WHILE I DRIVING TO WORK. I ALMOST LOST CONTROL OF THE CAR AND GOT COVERED WITH PIECES OF GLASS. THE GLASS SCRATCHED ME ON THE FACE, CLOSE TO MY EYE. I AM IN SHOCK AND I AM STILL FINDING SMALL PIECES OF GLASS ALL OVER MY BODY EVEN AFTER TAKING A SHOWER.
1 injured
Incident date: Mar 24, 2021
I HEARD A VERY LOUD BANG, SOUNDING LIKE A GUNSHOT THAT WENT OFF, WHEN THE SUNROOF ABOVE MY HEAD VIOLENTLY SHATTERED WHILE I DRIVING TO WORK. I ALMOST LOST CONTROL OF THE CAR AND GOT COVERED WITH PIECES OF GLASS. THE GLASS SCRATCHED ME ON THE FACE, CLOSE TO MY EYE. I AM IN SHOCK AND I AM STILL FINDING SMALL PIECES OF GLASS ALL OVER MY BODY EVEN AFTER TAKING A SHOWER.
1 injured
Incident date: Mar 22, 2021
I WAS DRIVING ON THE INTERSTATE WITH MY HUSBAND AND OUR SUNROOF GLASS SPONTANEOUSLY SHATTERED. WE JUST HEARD A REALLY LOUD BANG AND ALL OF THE SUDDEN, WE COULD HEAR THE WIND BLOWING AND OUR SUNROOF COVER WAS BEING FORCED OPEN. WE STOPPED IMMEDIATELY AND FOUND OUR SUNROOF BROKEN TO PIECES. AT THE TIME OF THE INCIDENT, THE WEATHER WAS SUNNY/CLOUDY AND IN THE 60S. THERE WAS NO BRIDGE OR OVERHEAD PASS... Read more
Incident date: Sep 6, 2020
THE SHIFTER POSITION SWITCH IS DEFECTIVE. IT DOES NOT ALWAYS SHUT OFF THE ELECTRICAL SYSTEM WHEN THE SHIFTER IS PLACED INTO PARK AND THE CAR IS TURNED OFF. THE ELECTRICAL SYSTEM, THE RADIO, LIGHTS, ETC, REMAIN ON EVEN THOUGH THE CAR HAS BEEN TURNED OFF. APPARENTLY IT CAUSED BY A SMALL PART THAT WAS MADE OF RUBBER THAT DRIES OUT AND BREAKS DOWN. IT IS REPLACED BY A PLASTIC PART THAT RESISTS WEA... Read more
Incident date: Jun 15, 2020
PASSENGER SIDE DASHBOARD HAS MELTED, CAUSING BLACK STICKY RESIDUE AND A VERY SHINY EFFECT, WHEN TRYING TO DRIVE, THE SUNLIGHT AND NIGHTTIME LIGHTS CAUSE A GLARE THAT IS VERY DISTRACTING WHEN TRYING TO DRIVE.
Incident date: Mar 21, 2021
THERE HAS ALWAYS BEEN A MASSIVE VOLTAGE DROP WHEN SLOWING DOWN OR LOWERING SPEED. HAPPENS CONSISTENTLY IN ALL DRIVING CONDITIONS, HIGHWAY/CITY, NIGHTTIME/DAYTIME. THIS LEADS TO ALL INTERIOR LIGHTS AND MORE IMPORTANTLY, HEADLIGHTS DIMMING AND FLASHING WHENEVER THE ENGINE SPEED DROPS. THIS OFTEN MEANS AT NIGHTTIME WHEN GOING AROUND CORNERS VISIBILITY IS NEARLY ZERO UNTIL THE LIGHTS COME BACK ON AFTE... Read more
Incident date: Mar 19, 2021
RELATED TO MAZDA RECALL NUMBER 2818I - FRONT FRAME ROTTING OUT. THEY APPLIED A BANDAID FIX UNDER THE RECALL, TO ONLY 1 SIDE OF THE VEHICLE AND THE PART THEY USED DOES NOT EVEN CONNECT TO THE ACTUAL SUSPENSION PIECES THAT ARE ROTTING OUT OF THE FRAME. IT IS BASICALLY A PLATE TO KEEP THE ROTTING FRAME FROM SEPARATING COMPLETELY ON ONLY 1 SIDE. THE PROBLEM IS THE ENTIRE FRAME IS STILL ROTTING AT A CR... Read more
Incident date: Mar 19, 2021
RELATED TO MAZDA RECALL NUMBER 2818I - FRONT FRAME ROTTING OUT. THEY APPLIED A BANDAID FIX UNDER THE RECALL, TO ONLY 1 SIDE OF THE VEHICLE AND THE PART THEY USED DOES NOT EVEN CONNECT TO THE ACTUAL SUSPENSION PIECES THAT ARE ROTTING OUT OF THE FRAME. IT IS BASICALLY A PLATE TO KEEP THE ROTTING FRAME FROM SEPARATING COMPLETELY ON ONLY 1 SIDE. THE PROBLEM IS THE ENTIRE FRAME IS STILL ROTTING AT A CR... Read more
Incident date: Mar 19, 2021
RELATED TO MAZDA RECALL NUMBER 2818I - FRONT FRAME ROTTING OUT. THEY APPLIED A BANDAID FIX UNDER THE RECALL, TO ONLY 1 SIDE OF THE VEHICLE AND THE PART THEY USED DOES NOT EVEN CONNECT TO THE ACTUAL SUSPENSION PIECES THAT ARE ROTTING OUT OF THE FRAME. IT IS BASICALLY A PLATE TO KEEP THE ROTTING FRAME FROM SEPARATING COMPLETELY ON ONLY 1 SIDE. THE PROBLEM IS THE ENTIRE FRAME IS STILL ROTTING AT A CR... Read more
Incident date: Mar 22, 2021
I WAS DRIVING ON THE HIGHWAY AT ABOUT 65MPH AND HEARD A LOUD POP. I WAS UNSURE WHAT IT COULD HAVE BEEN, BUT KNEW IT CAME FROM THE ROOF AREA. I OPENED THE SLIDER TO THE SUNROOF. THE GLASS HAD EXPLODED!! I PULLED OVER TO ASSESS THE DAMAGE AND NOTICED THE GLASS EXPLODED OUTWARD. I HAVE PICTURES SHOWING THE HOLE IN THE GLASS AS WELL AS THE SHARDS (HELD TOGETHER BY SAFETY COATING) POINTING UP AND AWAY ... Read more
Incident date: Mar 19, 2021
DRIVING 5MPH ONTO STREET FROM DRIVEWAY, LOST CONTROL OF THE VEHICLE. WHEN STOPPED, THE DRIVER SIDE FRONT WHEEL WAS POINTING AWAY FROM THE INTENDED DIRECTION. THE BOLT CONNECTING THE CONTROL ARM TO THE WHEEL HAD SHEARED OFF. DUE TO THE DECOUPLING, THE LEFT AXLE WAS PULLED OUT OF TRANSMISSION AND WAS DAMAGED AS WELL. LUCKILY, THIS OCCURRED AT A SLOW SPEED AND NO ONE WAS INJURED (AT HIGHER SPEEDS, TH... Read more
Incident date: Mar 20, 2021
I WAS DRIVING AND WAS APPROACHING A STOP SIGN SO I PRESSED BRAKE TO COME TO A STOP. WHILE I WAS PRESSING THE BRAKE, THE CAR SUDDENLY REVVED UP AND LURCHED FORWARD. I HAD TO SWITCH THE CAR TO NEUTRAL GEAR TO STOP AND THEN BACK UP OUT OF THE WAY OF ONCOMING TRAFFIC.
Incident date: Mar 20, 2021
I WAS DRIVING AND WAS APPROACHING A STOP SIGN SO I PRESSED BRAKE TO COME TO A STOP. WHILE I WAS PRESSING THE BRAKE, THE CAR SUDDENLY REVVED UP AND LURCHED FORWARD. I HAD TO SWITCH THE CAR TO NEUTRAL GEAR TO STOP AND THEN BACK UP OUT OF THE WAY OF ONCOMING TRAFFIC.
Incident date: May 6, 2020
AFTER YOU SHUT THE CAR ENGINE OFF THE IGNITION IS STILL ON. WHILE IN PARK I HAVE LOOKED THIS UP AND FOUND OUT THAT IT'S A WORN OUT SWITCH. IN THESE CARS THIS HAD HAPPENED A WHILE BACK BUT IT'S GETTING WORSE LIKE EVERY TIME NOW
Incident date: Mar 19, 2021
ENGINE LIGHT CAME ON THEN MY VEHICLE STARTED OVER HEATING AND LEAKING COOLANT. VEHICLE WAS TOWED TO DEALERSHIP.AFTER TECHNICIAN DIAGNOSED THE PROBLEM, I WAS TOLD IT WAS THE INTERNAL WATER PUMP THAT CAUSED FLUID TO MIX WITH THE ENGINE OIL RUINING THE ENGINE. I WAS TOLD I HAD THREE OPTIONS: BUY A NEW ENGINE, BUY A USED ENGINE OR BUY A NEW CAR. I WAS TOLD THAT THIS WAS AN ISSUE WITH THIS YEAR, MAKE A... Read more
Incident date: Mar 15, 2021
EMERGENCY PARKING BRAKE ('EPB') BEGAN TO MALFUNCTION FOLLOWING RECALL TO FIX ELECTRICAL COMPONENTS ON MAZDA CX-9, 2018. EPB WILL NOT RELEASE, OR WILL UNEXPECTEDLY AND SUDDENLY RELEASE WITH CAR ACCELERATING IN GEAR ('DRIVE' OR 'REVERSE'). MOST RECENTLY WHEN ACTIVATING THE EMERGENCY PARKING BRAKE ((CAR WAS ON A A ROADWAY INCLINE) THE BRAKE WOULD NOT RELEASE, AFTER 2 HOURS OF BEING STRANDED AND OF AT... Read more
Crash
Incident date: Mar 17, 2021
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO MOVE. THE BRAKE AND PARKING BRAKE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED JEFF WYLER EASTGATE MAZDA (1117 OH-32, BATAVIA, OH 45103, (513)752-3447) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT... Read more
Incident date: Mar 17, 2021
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO MOVE. THE BRAKE AND PARKING BRAKE WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED JEFF WYLER EASTGATE MAZDA (1117 OH-32, BATAVIA, OH 45103, (513)752-3447) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT... Read more
Incident date: Feb 27, 2021
THE CAR STALLED WHILE IN MOTION ON THE HIGHWAY WITH 56 MILES LEFT IN THE GAS TANK. THIS CAUSED A VERY DANGEROUS SITUATION DUE TO THE FACT THAT I COULD NOT ACCELERATE AT ALL, AS THE TRAFFIC WAS SPEEDING PAST. I HAD TO COAST THROUGH TRAFFIC TO THE SAFETY OF THE SHOULDER OF THE ROAD. ONCE THE VEHICLE CAME TO A STOP, IT WOULDN'T RESTART AND IT SEEMED AS IF IT NEVER ACTUALLY STOPPED TRYING TO RESTART. ... Read more
Incident date: Feb 27, 2021
THE CAR STALLED WHILE IN MOTION ON THE HIGHWAY WITH 56 MILES LEFT IN THE GAS TANK. THIS CAUSED A VERY DANGEROUS SITUATION DUE TO THE FACT THAT I COULD NOT ACCELERATE AT ALL, AS THE TRAFFIC WAS SPEEDING PAST. I HAD TO COAST THROUGH TRAFFIC TO THE SAFETY OF THE SHOULDER OF THE ROAD. ONCE THE VEHICLE CAME TO A STOP, IT WOULDN'T RESTART AND IT SEEMED AS IF IT NEVER ACTUALLY STOPPED TRYING TO RESTART. ... Read more
Incident date: Feb 27, 2021
THE CAR STALLED WHILE IN MOTION ON THE HIGHWAY WITH 56 MILES LEFT IN THE GAS TANK. THIS CAUSED A VERY DANGEROUS SITUATION DUE TO THE FACT THAT I COULD NOT ACCELERATE AT ALL, AS THE TRAFFIC WAS SPEEDING PAST. I HAD TO COAST THROUGH TRAFFIC TO THE SAFETY OF THE SHOULDER OF THE ROAD. ONCE THE VEHICLE CAME TO A STOP, IT WOULDN'T RESTART AND IT SEEMED AS IF IT NEVER ACTUALLY STOPPED TRYING TO RESTART. ... Read more
Incident date: Mar 5, 2021
THE LOW BEAM HEADLIGHTS ARE SO DIM YOU BARELY CAN SEE ANYTHING OFTEN I HAVE TO TURN ON HIGH BEAM LIGHTS
Incident date: Mar 9, 2021
THE OTHER DAY WENT TO DRIVE THE CAR WOULD NOT START. NO ACC ON REMOTE START BUTTON, KEY IN IGNITION, STILL WOULD NOT START. CHECKED ALL FUSES, THE BATTERY. TOOK DASH APART, REMOVED STEREO, CHECKED ALL WIRING HARNESSES ALL TESTED GOOD. HAD IT TOWED UP TO OLYMPIA MAZDA. THEY ARE CURRENTLY TROUBLESHOOTING. RECALLED AIRBAG WAS SWITCHED OUT A FEW YEARS AGO AND THE WARNING LIGHT CAME BACK ON ABOUT A YEA... Read more
Incident date: Mar 7, 2021
THE POWER STEERING AND POWER BREAKING SUDDENLY FAILED WHILE TRAVELING AT ABOUT 40MPH. THE CHECK ENGINE LIGHT HAD GONE ON A FEW MINUTES BEFORE THE CAR HAD THIS INCIDENT. WITH CONSIDERABLE FORCE ON THE BRAKE I WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. IT WAS TOWED TO A GARAGE WHERE THEY TOLD ME A 'WATER LINE HAD BROKE RESULTING IN THE ENGINE BECOMING SUDDENLY FILLED WITH COOLANT'.