Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,895 complaints for MAZDA
Incident date: May 15, 2025
On 4/28/26, my 2020 Jeep Wrangler Sahara Unlimited suffered a catastrophic high-voltage system failure, causing the vehicle to completely shut off at highway speeds on a live road. Stuck on the highway for nearly 3 hours at around rush hour blocking one lane of traffic. The dealership (Ourisman Jeep) diagnosed a failed 48V Hybrid Power Pack Unit (Part #68381513AA) under STAR Order #9575**. This su... Read more
Incident date: May 15, 2025
My wife was driving our 2021 Honda Pilot with 102,000 on the interstate when the check engine light came on and the engine began to lose power. She was fearful of being hit by other traffic due to engine dying in middle of mutiple lanes of traffic. The engine began to have a knocking sound. We shut off engine and had it towed to Southpoint Honda in Durham NC. We were told it has a rod knock, the e... Read more
Incident date: May 1, 2026
The vehicle experienced a sudden unprovoked, catastrophic, and total electronic and mechanical failure of the primary braking and ADAS. Driving at expressway speeds, the vehicle immediately lost all power brake assistance, threw immediate multi-system critical alerts on the instrument cluster, and became instantly undrivable. The vehicle is available for inspection at a local licensed Lincoln deal... Read more
Incident date: Mar 30, 2026
While parked in full sun the windshield cracked spontaneously, perhaps the result of thermal expansion. The linear length of the resulting crack was over 12 inches, running through the center sensor array. The car was inspected by a Volvo Service Center manager who found no evidence of impact. Nevertheless, Volvo conducted a formal inspection at an offsite facility and declined to warrant the d... Read more
Incident date: May 15, 2026
I went to pepboys for a diagnostic test to see what is going on with my car. They informed me that my casing on my rear differential is cracked. I bought my car 2.5 months ago. Also another mechanic told me that Jeep frequently has differential problems. These problems should be handled by the dealership before they sell any car to prevent the new owner having to pay for it if it they have a warra... Read more
Incident date: May 19, 2026
Stopped at a Light and took off thru the intersection and car made a loud bang noise then no power and kept bogging out, pulled into parking lot and stopped then car wouldn’t move. Shut car off then restarted it and put into reverse and car drive forward, put in neutral and car still drove forward, couldn’t get it to go into reverse, now the motor is tilting back to fire wall like motor mounts... Read more
Incident date: May 12, 2026
The contact owns a 2023 Chevrolet Malibu . The contact received notification of NHTSA Campaign Number: 26V212000 (BACK OVER PREVENTION) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had ... Read more
Incident date: May 12, 2026
The contact owns a 2019 RAM 1500. The contact stated while driving at 45 MPH, occupied with four other passengers, the contact mention deer ran across the road, and he attempted to turn the vehicle to attempt not hit the deer and the contact lost control of the vehicle causing the vehicle to merge through bruises crashing into a tree. The contact stated that no air bags deployed in his vehicle and... Read more
Crash
5 injured
Incident date: May 12, 2026
The contact owns a 2019 RAM 1500. The contact stated while driving at 45 MPH, occupied with four other passengers, the contact mention deer ran across the road, and he attempted to turn the vehicle to attempt not hit the deer and the contact lost control of the vehicle causing the vehicle to merge through bruises crashing into a tree. The contact stated that no air bags deployed in his vehicle and... Read more
Crash
5 injured
Incident date: May 21, 2026
The contact owns a 2016 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle idled roughly and an abnormal noise was coming from the rear of the vehicle with no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rear differential had failed and needed to be replaced. The vehicle was not repaired. The vehi... Read more
Incident date: May 20, 2026
96,247 mi Engine knock and complete oil loss within 3,000 miles of last oil change Symptoms consistent with NHTSA Recall 21V301 (Hyundai Recall 203) and Warranty Extension TXXM coverage
Incident date: Mar 4, 2026
The vehicle experienced a sudden, catastrophic, un-commanded emergency braking event while moving in active traffic.Despite the driver's seatbelt being securely buckled, the vehicle overrode its own safety programming, dropping all propulsion, violently engaging the electronic brakes, and forcing the transmission straight into Park at low speeds at an intersection. This occurred immediately after ... Read more
Incident date: Mar 4, 2026
The vehicle experienced a sudden, catastrophic, un-commanded emergency braking event while moving in active traffic.Despite the driver's seatbelt being securely buckled, the vehicle overrode its own safety programming, dropping all propulsion, violently engaging the electronic brakes, and forcing the transmission straight into Park at low speeds at an intersection. This occurred immediately after ... Read more
Incident date: Mar 4, 2026
The vehicle experienced a sudden, catastrophic, un-commanded emergency braking event while moving in active traffic.Despite the driver's seatbelt being securely buckled, the vehicle overrode its own safety programming, dropping all propulsion, violently engaging the electronic brakes, and forcing the transmission straight into Park at low speeds at an intersection. This occurred immediately after ... Read more
Incident date: Apr 18, 2026
After the installation of the Service Campaign 9C2 engine update, the car now seems to surge or rev up briefly at lower speeds like it can't find the right gear or is trying to briefly accelerate. It doesn't seem to be as noticeable at highway speeds, but in residential or low speeds, it's very noticeable and a little unsettling as the car feels like it wants to briefly lunge forward. No lights ... Read more
Incident date: Dec 12, 2025
While driving on the freeway heard a loud boom and realized that the moonroof on the car had shattered.
Incident date: Nov 27, 2024
Engine failure. Car quit while driving down main highway. Taken to garage and they reported that many of the same engine for Hyundai have been recalled. When investigating, my car did the exact same thing being reported, but is not included in the recall. I have maintenance records for all oil changes as required as well. No lights came on to indicate failure.
Incident date: May 1, 2026
Tailgate opened on its own while driving down the interstate. Since then, anytime I open a door or use the drivers door to unlock the truck, the tailgate drops. The button on the tailgate does not open it, I have to use the FOB. I frequently carry construction materials in the bed, the tailgate dropping on its own with can put others at risk for serious injury or even death. No warning lamps, have... Read more
Incident date: May 1, 2026
Tailgate opened on its own while driving down the interstate. Since then, anytime I open a door or use the drivers door to unlock the truck, the tailgate drops. The button on the tailgate does not open it, I have to use the FOB. I frequently carry construction materials in the bed, the tailgate dropping on its own with can put others at risk for serious injury or even death. No warning lamps, have... Read more
Incident date: May 1, 2026
On Wednesday May 13th the car started acting a little jerky whence putting car in reverse like normal. There was a thunk sound. But it still shifted. We then drove the car about 10 miles. Then later in the day attempted to drive home. It’s was over-roving while driving. Acting erratic. We pulled into a tire place to see if something was stuck underneath. The check engine light was on ... Read more
Incident date: Apr 18, 2026
Similar to Campaign ID: 10V074000, the fuel gauge will reach a quarter tank and then drop to empty without warning.
Incident date: Apr 18, 2026
The contact owns a 2022 Chevrolet Malibu. The contact stated that while driving at 70 MPH, the reduced power mode message was displayed. The contact linked the failure to TSB 22-NA-224. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, who confirmed there was no coverage. The failure mileage was approximately 76,000.
Incident date: May 18, 2026
Knocking in engine led to a replacement of the engine by dealer
Incident date: May 18, 2026
Complete engine failure in my 2017 Ford Escape 1.5L caused by coolant intrusion. I only have 67,000.
Incident date: May 18, 2026
2019 F150 with approx 62,000 miles on the odometer. Primary concern is the transmission was unable to shift gears normally. The truck was unable to accelerate or maintain speed normally while the automatic transmission attempted to change gears. This failure occurred without warning. The failure of the transmission was verify by the dealership and an independent mechanic. After the initial failure... Read more
Incident date: Apr 8, 2026
My 2017 Honda CR-V's air conditioning system has repeatedly failed to cool properly over the past several years, occurring approximately 4 to 5 times. The AC blows warm or insufficiently cold air, making driving uncomfortable and unsafe during hot weather, particularly for passengers including children and elderly individuals. I have researched this issue and found that Honda has acknowledged two ... Read more
Incident date: May 5, 2026
Component/system: High-voltage (HV) battery system and power electronics. 2020 Porsche Taycan Turbo, VIN [XXX] . Vehicle available for inspection. Safety risk: Since January 2025, the vehicle has repeatedly displayed a "pull over and park safely" emergency warning and shut off unexpectedly while driving at highway and surface road speeds. Sudden loss of propulsion at speed created serious collisi... Read more
Incident date: May 13, 2026
Multiple mechanics have told me it’s spark plugs and piston ring and issues. I constantly get my oils changed when I’m at 10% and never let it run out of gas. Constantly babied this thing. It only has 145k miles on it. Had 111k when I bought it in 2022! I barely put miles on this and the fuel consumption and engine are now causing issues. Even been told possible catalytic converter issues.... Read more
Incident date: May 13, 2026
While driving home from work, I was attempting to accelerate my RPMs showed 4000. However, my speed did not match the car. He hesitated and was doing a lot of jerking after I got home turned off the car turned it back on my check engine light came on and it threw a code P07A5.
Incident date: May 11, 2026
My 2024 Jeep Wagoneer L with the 3.0L Hurricane engine began experiencing drivability and warning-light failures at very low mileage and within the first year of ownership. The vehicle was purchased new in October 2024 and experienced its first major drivability/towing event at approximately 10,372 miles. Over the following months, the vehicle experienced repeated check engine light events, shakin... Read more
Incident date: Nov 1, 2025
I am writing regarding an ongoing and serious issue with my 2026 Chevrolet Silverado 1500 RST 2.7L that continues to occur despite multiple visits to the dealership. Recently, as I was leaving my house, I entered my truck and started the vehicle as normal. Immediately after startup, approximately eight warning lights and system failure messages appeared on the dashboard simultaneously. The warnin... Read more
Incident date: Aug 21, 2025
My car only has 64000 miles on it and the back up camera module went out, I have had same issue with a 2019 model I had, and I have seen online where others have had the same issues.
Incident date: Aug 21, 2025
This vehicle has experienced: • Multiple roadside breakdowns • Three fuel injector system failures • 2 complete transmission failures and replacements • Loss of propulsion • Fuel and chemical odor safety risks • A cumulative total of over 60 days out of service, currently at dealer since 4-15-26. SUMMARY OF SAFETY-RELATED FAILURES AND REPAIR HISTORY Incident #1 — May 20, 2022 (Mile... Read more
Incident date: May 9, 2026
I am reporting a headlight stability issue on my 2026 Subaru Uncharted. While driving at night, the LED headlights produce a severe oscillating/strobing effect over normal road imperfections and bumps. The beam pattern rapidly shifts up and down, creating alternating bright and dark visibility (“black/white flicker”) on the roadway and traffic signs. This issue is distracting during nighttime... Read more
Incident date: May 11, 2026
am filing a formal complaint regarding an official software update provided by Hyundai that completely corrupted the infotainment/head unit system in my 2017 Hyundai Santa Fe Sport. I purchased this vehicle from CarMax less than three weeks ago. The vehicle came equipped with Hyundai Blue Link, so I contacted Hyundai support to activate the service by pressing the Blue Link button inside the vehic... Read more
Incident date: Feb 1, 2026
infotainment center and modules related to the front-facing display have malfunctions 5x since 9/2024 and have been in the shop 5 times for the same issue, 4 downloads and updates, 3 recalls, and 2 battery and a front-facing module replacement in the last 15 months of issue stsrting
Incident date: May 15, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact stated while the vehicle was parked and un intended in a parking lot the vehicle passenger side rear coil spring detached independently No warning lights illuminated. A dealer was contacted. The vehicle was towed to the dealer where it was dignoased that rear coil spring needed to be replaced. The contact related the failure to the NHTSA ... Read more
Incident date: May 15, 2026
The pressure sensor coming out of the transmission has failed, and it's pushed transmission fluid throughout the engine harness, transmission harness, the bull harness in the dash and the 02 sensors. All of those have been damaged. The car is now unsafe to drive due to the pressure sensor failing. This information comes directly from the Subaru dealership. There was nothing prior to this that indi... Read more
Incident date: Apr 29, 2026
The contact owns a 2018 Ford Edge. The contact stated that while driving, the vehicle began to vibrate excessively. There was an abnormal swishing sound detected. The check engine light was illuminated. The vehicle was taken to the local dealer, where a video was sent to the contact displaying coolant intrusion into the cylinders. The vehicle was not diagnosed or repaired. The manufacturer was not... Read more
Incident date: Apr 17, 2026
The contact owns a 2017 Ford Escape. The contact stated that when attempting to turn on the AC unit, it would fail, causing them to have to fill the vehicle with new coolant every 2 to 3 weeks. There were no leaks underneath the vehicle or warning lights. The vehicle was not taken to the dealer for diagnosis or repair. The dealer informed the contact that there was no recall attached to the VIN. T... Read more
Incident date: Apr 17, 2026
Each time for the last year and a half that I have taken my car in for service or just stopped in and showed them that my radio is saying overheated current, they would test it and say that they couldn't recreate the error despite me showing that it would not connect my phone to the car or charge. I also reported having a random warning that my car was unleveled when driving and they said the comp... Read more
Incident date: Apr 18, 2026
Lose his power steering while driving down the road. System says needs work on ABS when you hit a bump the radio changes itself. The anti-theft is on when key is in ignition and going down the road it's saying it's theft mode service engine light is on even after servicing the engine
Incident date: Apr 18, 2026
After returning to my vehicle, I received an alert that the chassis stabilization system had a fault. The car was free, rolling and had no parking brake while it was on an incline. There was zero ability to turn the steering wheel. I consider this a life-threatening safety issue.
Incident date: Apr 18, 2026
After returning to my vehicle, I received an alert that the chassis stabilization system had a fault. The car was free, rolling and had no parking brake while it was on an incline. There was zero ability to turn the steering wheel. I consider this a life-threatening safety issue.
Incident date: Sep 15, 2024
Nissan had a recall 2 years ago for a tie rod issue. When I brought the car in for that recall Nissan said that the tie rods showed no sign of bending so they didn't replace them. Two years later my car is not steering correctly and making noises. I find out that Nissan has a new tie rod recall (recall R23B3, NHTSA #23V-581) that requires the tie rods to be changed regardless if they show any sign... Read more
Incident date: Sep 15, 2024
MY BACK-UP CAMERA HAS NOT WORKED IN ABOUT 3-4 YEARS. THE SCREEN IS COMPLETLY BLANK. MY MECHANIC WILL NOT TOUCH IT AND I'M AFRAID TO GO TO THE DEALER BECAUSE OF THE COST. I DID NOTICE THERE IS A RECALL ON NEWER MODELS OF THIS VEHICLE.
Incident date: Sep 15, 2024
The engine seized up and hyundai refused to approve my claim al though i had the extended warranty. Reason for the denial because a recall in 2019 was not performed. I had purchased the vehicle in 2023 used from Rick case honda.
Incident date: Nov 26, 2025
The contact owns a 2015 Ford Transit. The contact stated that the vehicle was taken to the dealer to complete a recall related to NHTSA campaign number 19V767000 (Power Train). The vehicle began shaking when put in drive and when idling. A vibration was felt when beginning to drive, but when reaching 15 to 20 mph, the vehicle began shaking harder. The front driveshaft was replaced. The dealer stat... Read more
Incident date: Nov 26, 2025
While driving my vehicle headlights turn off and back on, sometimes off for minutes sometimes flickering.
Incident date: Nov 26, 2025
The contact owns a 2025 Chevrolet Traverse. The contact stated that while driving at various speeds the braking system had erroneously activated causing the vehicle to abruptly stop in the middle of the road. During the failures no other vehicles or objects were nearby. The vehicle was taken to the local dealer who was unable to determine the cause of the failure and the vehicle was not repaired. ... Read more