Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 312 complaints for MASERATI
Incident date: Aug 16, 2022
Purchased November 2023 not even 1 week warning lamps, messages / adaptive cruise control, road departure mitigation, brake systems, failure lights alarming at the same time. Took to dealer cleared sensors. A matter of days alarms going off again. Call dealer they want to keep vehicle for diagnostic. When they did diagnostic it was another problem. They repair guy also mentioned not to apply E-br... Read more
Incident date: Apr 2, 2024
The vehicle is disposing oil really fast every 3 weeks I put 2 quarts in. A whole lot of dark smoke comes out when the car is 1st cranked up. Oil light flases constantly off and on in like a second. You would miss it if you blink twice. At least it should stay on to warn you of that their is no oil in the vehicle. Check the oil stick, bone dry. No leaks, no cracks, I took it to the shop and th... Read more
Incident date: Feb 1, 2024
On February 1, 2024, I was driving home from work. I had been driving for about 20 minutes and out of nowhere almost every dashboard light indicator that exists came on. Initially, it was the ABS, Tire Pressure, and Stability Control. I stopped at a light and all of these lights went off but as soon as I started driving again they came back on along with the AWD, Brake, and Airbag indicators. I dr... Read more
Incident date: Feb 1, 2024
Defrosted the rear window, later in the day my rear window shattered randomly. Nothing hit my rear window, it just randomly shattered! I can’t see out of my rear window, This needs to be addressed!
Incident date: Jan 22, 2024
After this car was repaired by the body shop, all the automatic systems in the car started flashing and no one could figure out why. It went to four different repair shops over several months, till finally they convinced me to purchase another vehicle when this one was going to be paid off in two months. This problem was well documented by several repair places , and ultimately since it was unrepa... Read more
Crash
Incident date: Jan 22, 2024
Our 2015 Subaru Outback occasionally accelerates sharply without the driver's foot being on the gas peddle. It always happens when decelerating and applying the brakes. Suddenly, the engine roars and revs up, all while the driver is depressing the brake pedal, desperately trying to bring the vehicle to a safe stop. In our case, we've always been able to stop without hitting anything, but we've had... Read more
Incident date: Jan 30, 2024
I recently bought a Mazda CX-9 and noticed that my vehicle was slightly overheating. The coolant level was very low. I took it back to the dealership I bought it from and they confirmed that there was a crack in the cylinder head and are working on the repair. After further research, I am seeing this is common with these models. Mazda is aware but not taking responsibility.
Incident date: Jan 30, 2024
The transmission is completely faulty. The transmission modular that was recalled I replaced that already. The transmission needs to be replaced completely. I've found articles that the Dodge Chrysler had recalled transmissions for the same year make and model. I want to have it replaced with a new one. Contact me at [XXX] [XXX] or [XXX] . thanks. INFORMATION REDACTED PURSUANT TO THE FREED... Read more
Incident date: Jan 30, 2024
The transmission is completely faulty. The transmission modular that was recalled I replaced that already. The transmission needs to be replaced completely. I've found articles that the Dodge Chrysler had recalled transmissions for the same year make and model. I want to have it replaced with a new one. Contact me at [XXX] [XXX] or [XXX] . thanks. INFORMATION REDACTED PURSUANT TO THE FREED... Read more
Incident date: Oct 6, 2023
LKAS, Adaptive cruise control, forward collision warning, automatic emergency braking, lane departure warning all malfunctioned. Dealer inspected and determined it is an overheated camera that controls all the mentioned safety functions. This happened while driving on highway and has never worked again. I did confirm with the dealer this is the 3 instance they have seen of this in the past 3 month... Read more
Incident date: Aug 9, 2023
The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated while driving approximately 35 MPH, the vehicle started to run rough. The contact shifted the vehicle into park(P) when she reached her destination and smelled an odor of gasoline. The contact observed that gasoline was leaking out of the fuel tank under the wheel well. The contact stated that the driveway was wet from the gaso... Read more
Incident date: Jun 16, 2022
Purchased vehicle May 22, 2023 at Direct Auto Sales of Orlando, Florida. Approximately two and a half weeks later the subframe broke away from the support arm rendering the vehicle in an inoperable and unsafe condition. A local mechanic said this vehicle should not have been driven. He said we could have been in an accident and suffered severe injuries or even death. Mercedes Benz of South Orlando... Read more
Incident date: Jun 16, 2022
Purchased vehicle May 22, 2023 at Direct Auto Sales of Orlando, Florida. Approximately two and a half weeks later the subframe broke away from the support arm rendering the vehicle in an inoperable and unsafe condition. A local mechanic said this vehicle should not have been driven. He said we could have been in an accident and suffered severe injuries or even death. Mercedes Benz of South Orlando... Read more
Incident date: Jun 16, 2022
Purchased vehicle May 22, 2023 at Direct Auto Sales of Orlando, Florida. Approximately two and a half weeks later the subframe broke away from the support arm rendering the vehicle in an inoperable and unsafe condition. A local mechanic said this vehicle should not have been driven. He said we could have been in an accident and suffered severe injuries or even death. Mercedes Benz of South Orlando... Read more
Incident date: Jun 5, 2023
We had two issues develop. The first issue developed about 30k miles after purchasing it new. The car would accelerate unevenly and after long drives the car would lurch during acceleration after starting from a stop. The lurching would continue for a few days before disappearing. No tech could reproduce it. They tried multiple times to reset the software and found no other issues. After a nor... Read more
Incident date: Feb 19, 2020
The contact owns a 2007 GMC Acadia. The contact stated that while driving at various speeds, the vehicle lost motive power with the battery saver mode activated. The contact stated that the vehicle failed to restart. The vehicle was towed to an independent mechanic on two occasions, where the vehicle was diagnosed, and it was determined that the alternator and battery needed to be replaced. The ve... Read more
Incident date: May 4, 2023
The Lane Departure Avoidance system fails to trigger consistently when crossing over the lane markings. In the rare instances when the system does trigger, neither of the 2 available modes: steering correction or alert, give a significant enough input to be made aware or correct the problem. Another issue is when the Lane Departure Avoidance system is triggered for an extended amount of time (~10s... Read more
Incident date: May 4, 2023
The contact owned a 2019 RAM 1500. The contact stated that while her son was driving at an undisclosed speed and due to an unknown cause, he caused the vehicle to swerve and then crash into a pole. No warning lights were illuminated. The air bags had failed to deploy, and the contact's son had not sustained injuries. A police report was filed. The vehicle was towed to a tow yard and deemed totaled... Read more
Crash
Incident date: May 4, 2023
My car was unable to accelerate and ultimately had a broken rod, which required total replacement of the engine. Since I am the second owner and the original owner or dealer did not request the warranty extension in 2017, KIA refuses to reimburse any amount towards the repairs.
MASERATI
QUATTROPORTE
(2005) - STRUCTURE
Apr 20, 2023
Incident date: Nov 1, 2018
The contact owns a 2023 Mercedes-Benz AMG GLE53. The contact received notification of NHTSA Campaign Number: 23V178000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was notified, and the contact was initially given an appointment that was later rescheduled. The contact was then informed by the dealer that despite being provided an appointment, parts ... Read more
Incident date: Jan 4, 2023
Something wrong with the fueling system, and have a really bad oil leak, and the car burns oil so fast it’s ridiculous. We’re always having to add oil to the car, atleast a qt at a time.
Incident date: Jan 4, 2023
Fuel monitoring systems on dashboard going on and off while driving
Incident date: Jan 4, 2023
Stop during mid high way had to restart multiple times
Incident date: Dec 15, 2022
The contact owns a 2014 Ford Explorer. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 19V435000 (Suspension). The technician then became aware that the front alignment needed to be adjusted due that the rear alignment adjustment. The vehicle was not repaired. The manufacturer was contacted but declined to perform the alignment. The approximate failure mileage was 100... Read more
Incident date: Dec 26, 2022
The contact owns a 2016 Maserati Ghibli. The contact stated while reversing after the winter storm, the backup camera no longer displayed an image and was inoperable. No warning lights were illuminated. The vehicle was taken to a local dealer, but the failure could not be duplicated. The vehicle was not repaired. The contact was made aware of NHTSA Campaign Number: 16V839000 (Back Over Prevention)... Read more
Incident date: Jun 1, 2021
Sitting at at red light with the start/stop system on, as I release the break pedal on a green light, the gear automatically has shifted to park. The car shows no signs that it has turned off or warnings that it has shifted gears on its own. I have to manually change gear to drive to get the car to move. I am aware that the recall was done for this issue but there has been no successful resolution... Read more
Incident date: Nov 3, 2022
My 2017 Maserati Levante when it comes to slowing down or stopping it hops in to neutral without any warning
Incident date: Dec 1, 2021
The contact owns a 2022 Maserati Levante. The contact stated that while depressing the accelerator pedal after being at a stop sign or stopped at a traffic light, the vehicle hesitated and jerked. No warning lights were illuminated. The contact then stated that after taking the vehicle to a local dealer for a taillight recall repair and driving at an unknown speed, the service light was illuminate... Read more
Incident date: Aug 30, 2022
The contact owns a 2014 Maserati Ghibli. The contact stated that the vehicle was taken to the dealer where a manufacturer recall was performed and the front driver's side mat and accelerator pedal were replaced; however, the contact stated that while driving, the front driver's side floor mat hooks failed. As a result, the front driver's side floor mat slipped underneath the brake pedal and the ac... Read more
MASERATI
QUATTROPORTE
(2005) - FUEL/PROPULSION SYSTEM
Aug 4, 2022
Incident date: Aug 3, 2022
The car started normally. This vehicle is gas dependent and has a dangerous gas leak. This vehicle is available for inspection upon request. It has a safety inspection sticker on it as of May 2022. This safety is a risk throughout our community after being driven and gas spilled in large amounts. The vehicle stopped and had to be manually reconfigured to return to the residence. This is temporary ... Read more
Incident date: Jul 9, 2022
The contact owns a 2020 Maserati Ghibli. The contact stated while driving approximately 40 MPH, the driver’s side sun visor independently lowered, covering a large section of the driver’s side windshield. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that there was a failure of the sun visor arm. The replacement part was ... Read more
Incident date: Jul 27, 2022
I have only 40k in my car and the dealer doesn’t want acceso the recall for the rear diff because is close
MASERATI
QUATTROPORTE
(2014) - STRUCTURE:BODY
Jul 26, 2022
Incident date: Jul 26, 2022
The Maserati SQ4 car exterior laminated safety glass on the front window shield, the four door side windows and rear window are delaminating from the edges inward. The safety windows are failing on the exterior. I am members of five Facebook Maserati groups and there are many owners that have this issue around the world
Incident date: Jul 23, 2020
The vehicle was manufactured with laminated glass for all windows and the glass is delaminating and forming bubbles around glass edges which compromises the integrity of the glass. On my vehicle, it affects all 4 windows and both front and rear windshields. This issue is widely reported on forums and group message boards and seems to affect all years of the Maserati Ghibli from 2014+. I have inqu... Read more
Incident date: May 11, 2022
During a diagnostic performed at the Maserati dealership to repair parking brake failure, it was determined that the right strut tower/dome has a large crack. The vehicle has not been in any major accidents or driven over any potholes and it appears that this happened spontaneously. There were no warning lights to signal this issue. During the diagnostic it was also found that all 4 tires were bal... Read more
Incident date: May 25, 2022
At slow speeds or when stopped vehicle shifts from drive into neutral by itself. Transmission May Shift into Neutral If the transmission unexpectedly shifts to neutral, or the engine shuts down, there is an increased risk of a crash. The contact stated that the issues still persist today and have almost caused two accidents.
MASERATI
QUATTROPORTE
(2009) - STEERING
May 3, 2022
Incident date: Apr 11, 2022
Rattles very bad under the car likes if it’s going to fall apart the steering would just go lose and not steer in the direction you are trying to steer in where I had to throw my emergency brakes to avoid collision something is not right under this vehicle it say my year make and model had a tie rod recall in the rear but when they put my vin number to my car it shows there’s no recall on it w... Read more
MASERATI
QUATTROPORTE
(2009) - SUSPENSION
May 3, 2022
Incident date: Apr 11, 2022
Rattles very bad under the car likes if it’s going to fall apart the steering would just go lose and not steer in the direction you are trying to steer in where I had to throw my emergency brakes to avoid collision something is not right under this vehicle it say my year make and model had a tie rod recall in the rear but when they put my vin number to my car it shows there’s no recall on it w... Read more
MASERATI
QUATTROPORTE
(2009) - SUSPENSION
Apr 4, 2022
Incident date: Apr 4, 2022
Since day one my car says parking brake failure see dealer and sit still goes on periodically
MASERATI
QUATTROPORTE
(2009) - ELECTRICAL SYSTEM
Apr 4, 2022
Incident date: Apr 4, 2022
Since day one my car says parking brake failure see dealer and sit still goes on periodically
MASERATI
QUATTROPORTE
(2009) - SERVICE BRAKES
Apr 4, 2022
Incident date: Apr 4, 2022
Since day one my car says parking brake failure see dealer and sit still goes on periodically
MASERATI
QUATTROPORTE
(2009) - SERVICE BRAKES
Apr 4, 2022
Incident date: Mar 15, 2022
Since my recal had been over 15 years I’m The new owner the suspension went out i almost killed my self lost control of the vehicle almost resulting in going off a cliff I took my car to a repair shop they told me the tie rods :suspension had a recall on this vehicle to contact the dealer when thru put my vin number in there system they said. There’s no recall on this vehicle but if you go on... Read more
MASERATI
QUATTROPORTE
(2009) - ELECTRICAL SYSTEM
Apr 4, 2022
Incident date: Mar 15, 2022
Since my recal had been over 15 years I’m The new owner the suspension went out i almost killed my self lost control of the vehicle almost resulting in going off a cliff I took my car to a repair shop they told me the tie rods :suspension had a recall on this vehicle to contact the dealer when thru put my vin number in there system they said. There’s no recall on this vehicle but if you go on... Read more
MASERATI
QUATTROPORTE
(2009) - SUSPENSION
Apr 4, 2022
Incident date: Mar 15, 2022
Since my recal had been over 15 years I’m The new owner the suspension went out i almost killed my self lost control of the vehicle almost resulting in going off a cliff I took my car to a repair shop they told me the tie rods :suspension had a recall on this vehicle to contact the dealer when thru put my vin number in there system they said. There’s no recall on this vehicle but if you go on... Read more
Incident date: Mar 20, 2022
While driving my 2017 maserati levante going less than 20mph I notice the road was bumpy and tried to slow down and the brakes didn't respond. It felt like I was losing control of the car I continue to pump the brakes and it made this loud sound and then car skid to a stop. Thank god no car or person was in front of me. I have experienced this twice the first time it wasn't this bad just seem li... Read more
Incident date: Feb 25, 2021
The contact's girlfriend owns a 2019 Maserati Ghibli. The contact stated that while driving at low speeds, the transmission would inadvertently shift into Neutral or Park, or the engine would shut off. Upon research, the contact related the failure to an engine software malfunction. The vehicle was taken to the dealer to be diagnosed however, the mechanic found no failure and informed the contact ... Read more
Incident date: Aug 16, 2021
Sun visor becomes lose and drops itself while driving completely obstructing drivers view of the road and creates chances of a fatal accident. Sun visor had a similar malfunction earlier and was replaced under warranty. The issues seems to be with poor design of the component.
Incident date: Jul 13, 2020
Was driving 65 in a 65 mph zone. Lightly drizzling. Felt something happen to passenger front tire or suspension. Car spun out of control, rolled and crashed into rocks in NM. Was recently taking my 2019 Maserati Levante in for service and front lower arms were broken. I am at about the same mileage with the 2019 (35k vs 40k on the 2018). Could this same issue be the culprit or was I supposed to re... Read more
Crash
Incident date: Feb 5, 2021
I purchased the car in January of 2021 and within 3 weeks, the car began to shut-off while I was driving. This happened regardless of the speed traveled. For example, I was slowing down to park and the car shut-off, I was approaching the highway, and less than 100 feet from the highway entrance, the car shut down. The battery was checked and the it was not the battery so the car was towed to th... Read more
Incident date: Feb 5, 2021
I purchased the car in January of 2021 and within 3 weeks, the car began to shut-off while I was driving. This happened regardless of the speed traveled. For example, I was slowing down to park and the car shut-off, I was approaching the highway, and less than 100 feet from the highway entrance, the car shut down. The battery was checked and the it was not the battery so the car was towed to th... Read more