Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 161 complaints for LUCID
Incident date: Nov 28, 2022
• Yes, the vehicle is available for inspection upon request. • The failure of the power steering system made it extremely difficult to steer the vehicle, especially at lower speeds, which put my safety and the safety of others at risk by increasing the likelihood of an accident. It would turn on and go off by itself at random spurts, which was very unusual. • No, the problem has not been re... Read more
Incident date: Jun 1, 2024
Car completely quit running while driving. Almost hit a car with no control of my vehicle.Took it to mechanic, they said engine was locked up, they say this is very common with any srx from 2008 to 2014. Got another opinion. Said the same thing. Many blogs on this. Now this cost me around $8000 to get fixed. If so many has the same problem. Why is this not fixed or recalled.
Incident date: Mar 1, 2024
I was driving on a divided secondary road and my truck when into reduced power mode, displaying " Powertrain malfunction/Reduced power, engine service soon, and precollision assistance not available". This ended up slowing me rapidly from 55 down to under 30 +/- MPH. When it was necessary to stop at a light and I took my foot off the accelerator, the truck did not immediately slow but actually sur... Read more
Incident date: Oct 20, 2023
I was driving on a divided secondary road and my truck when into reduced power mode, displaying " Powertrain malfunction/Reduced power, engine service soon, and precollision assistance not available". This ended up slowing me rapidly from 55 down to under 30 +/- MPH. When it was necessary to stop at a light and I took my foot off the accelerator, the truck did not immediately slow but actually sur... Read more
Incident date: Jun 3, 2023
The contact leased a 2023 Kia Niro EV. The contact stated that the vehicle failed to charge as designed. The message "Charge Interrupted" was displayed on the mobile app that monitored the vehicle. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the failure persisted. The vehicle was taken back to the dealer. The vehicle was not diagnosed or re... Read more
Incident date: Dec 16, 2023
Unknown the engine rattles when accelerating on to the expressway and my side view. Mirrors passenger and driver side does not operate properly
Incident date: Dec 16, 2023
I got car accident on 12/22/23 due to brake failure. I was at Stop Sign - zero mph (at Parking Lot near shopping mall in Concord, CA), suddenly my car unexpectedly revved and lurched forward. It then jumped the parking curb. I had to control on steering wheel to the left because the right side was Chinese Restaurant. I tried to brake and press on "P". They did not work. My car hit one of the car t... Read more
Crash
Incident date: Dec 16, 2023
I got car accident on 12/22/23 due to brake failure. I was at Stop Sign - zero mph (at Parking Lot near shopping mall in Concord, CA), suddenly my car unexpectedly revved and lurched forward. It then jumped the parking curb. I had to control on steering wheel to the left because the right side was Chinese Restaurant. I tried to brake and press on "P". They did not work. My car hit one of the car t... Read more
Crash
Incident date: Dec 5, 2023
The contact owns a 2018 Ford F-150. The contact stated that an abnormal clicking sound was coming from the steering wheel. There was no warning light illuminated. Additionally, the contact stated that the steering wheel had become loosened while driving at various speeds. The vehicle was taken to an independent mechanic where the contact was informed that the plastic bearing behind the air bag in ... Read more
Incident date: Dec 4, 2023
On October 18, 2023, my son was driving the RAM 1500 on the Southern State. While changing lanes to exit, he advised the the engine turned off; was not able to break and hit another vehicle. The vehicle was deemed a total loss and would like this to be investigated by Chrysler. This could have caused my son's death.
Crash
Incident date: Sep 29, 2023
THE CAR STARTED TO HAVE PROBLEMS WITH ACCELERATION DO NOT ACCELERATE MORE THAN 60 miles per hour and turned on the signal the engine and to get to 60 mph it goes slow little by little without strength since it only reaches 2000 rpm it does not go higher than there. In addition, all the lights on the blackboard came on, which means that I can't tell if there is something wrong with the car or not b... Read more
Incident date: Sep 29, 2023
THE CAR STARTED TO HAVE PROBLEMS WITH ACCELERATION DO NOT ACCELERATE MORE THAN 60 miles per hour and turned on the signal the engine and to get to 60 mph it goes slow little by little without strength since it only reaches 2000 rpm it does not go higher than there. In addition, all the lights on the blackboard came on, which means that I can't tell if there is something wrong with the car or not b... Read more
Incident date: Jul 17, 2023
Driver's active headrest deployed while driving. There was no accident or collision of any kind. Just driving and it popped me in the back of the head. It hurt and caused me to swerve, almost caused an accident. There are no lamps or warning lights. I can see a broken plastic clip inside the active headrest.
Incident date: Jul 17, 2023
Often times high beam lights will come on when left turn signal is applied. This can cause danger especially at night for on coming traffic if turning left.
Incident date: Jul 29, 2023
Recently the transmission was replaced because the original one was defective. After a couple of weeks, I had turned on the clean air control and it started blowing cold air, so I turned the heater control higher, and the air was even colder. I don't know why this started happening all of a sudden. I'm the type of driver that rarely turns on the heater or air conditioning, I always use the recyc... Read more
Incident date: Jul 29, 2023
Recently the transmission was replaced because the original one was defective. After a couple of weeks, I had turned on the clean air control and it started blowing cold air, so I turned the heater control higher, and the air was even colder. I don't know why this started happening all of a sudden. I'm the type of driver that rarely turns on the heater or air conditioning, I always use the recyc... Read more
Incident date: Sep 4, 2023
Hello, I had this issue on my Lexus RX400H recently, and it was diagnosed and repaired by a third party auto repair shop at my expense. I want to know if I have any recourse to recover my cost Approx $700. Thanks! VIN Recall Consequence: THE VEHICLE MAY ENTER A FAIL-SAFE/LIMP-HOME MODE THAT LIMITS THE DRIVABILITY OF THE VEHICLE. IT IS POSSIBLE THAT THE HYBRID SYSTEM WILL SHUT DOWN WHILE THE VEHI... Read more
Incident date: Sep 4, 2023
HVBJB failed on 2/1/23. We received the stop safely now alert and the vehicle would not start. Luckily not while driving, but leaving myself and daughter stranded at night. This is a known issue and there is a recall software patch available through Ford for the issue. It had been completed prior to this event. The software update Ford offers isn’t sufficient to solve the problem.
Incident date: Jul 3, 2023
Roof is delaminating and bubbling in some areas and chunks off roof have been flying impacting other cars windshield while obstructing view
Incident date: Jul 3, 2023
I purchased this new 2019 Jeep Wrangler Unlimited in late December of 2019. Approximately two years into ownership, rust began to appear along the frame welds. Roughly 2.75 years into ownership, this corrosion began to become very noticeable throughout the frame welds located underneath the vehicle. Many welds also feature small holes. In September of 2022 (33 months into ownership), I began to in... Read more
Incident date: Jul 3, 2023
I was involved in an accident last year where I took out a gaurd rail next to a building. My air bags never deployed and now my car will not run.
Crash
Incident date: Aug 15, 2023
The contact owns a 2020 Ford Escape. The contact stated that the rivets on the driver's side door detached, causing the door not to function properly. Additionally, the window on the driver's side door failed to roll down. The vehicle was taken to a collision repair center, where the contact was informed that the driver's side door needed to be replaced. The vehicle was not repaired. The manufactu... Read more
Incident date: Apr 1, 2023
Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.
Incident date: Apr 1, 2023
Due to transmission issues from what in hearing. The cars front end locked up while i was driving. I could not push the car out of the steeet. It is stuck in park. Luckily I wasn't on the freeway. But I was on a busy street and the police had to block the road.
Incident date: Apr 29, 2023
All the lights on my dash came on and the car would not move no faster than 10mph. Took it to the dealership and the mechanic stated that the brake light switch was not properly installed at the factory
Incident date: Jun 24, 2023
Car started flashing all kinds of warnings, then cut off and had to coast to the side of the highway. Then could not get out of the car and the entire system was in complete failure so the doors would not open. Absolutely terrifying experience. Audi knows this is a bad issue and it keeps happening to thousands of Audi owners with the mild hybrid system.
Incident date: Jun 25, 2023
Car started flashing all kinds of warnings, then cut off and had to coast to the side of the highway. Then could not get out of the car and the entire system was in complete failure so the doors would not open. Absolutely terrifying experience. Audi knows this is a bad issue and it keeps happening to thousands of Audi owners with the mild hybrid system.
Incident date: Jun 18, 2023
As I was driving on International Drive in Myrtle Beach,SC my car suddenly died. The engine seized .
Incident date: Mar 31, 2023
Was driving on a residential street at 30 mph. Pavement was dry and clear of any road damage. No vehicle was in front of me, for at least three blocks. My car beeped repeatedly and a BRAKE warning flashed several times, followed by the vehicle automatically braking , hard enough to toss my 50 pound dogs around in the back seats, but not hard enough, long enough to stop the car. After that single... Read more
Incident date: Mar 31, 2023
The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 70 MPH, the vehicle started to lose forward momentum. The contact stated that the engine started to misfire and vibrate after each misfire. The contact stated that when the engine misfired, the vehicle nearly stalled. The contact stated that the check engine warning light illuminated during the misfire. The contact... Read more
Incident date: Mar 27, 2023
Windshield trim on both sides detached while driving . First incident was November 2019 while driving 70 mph on the DC beltway. The part landed in the middle of the road and was run over by several vehicles traveling behind me, but there was no damage to any of them. The second incident occurred during the summer of 2020 while driving 50 mph on a local, well traveled road. The part landed in the g... Read more
Incident date: Mar 21, 2023
Sticky Steering It can be felt at any speed but especially on the highway when turning left. I can feel the steering sticks briefly then the wheel jumps. So I have to make constant unnecessary corrections.
Incident date: Mar 21, 2023
The problem I will describe has been noted over several months, but I will focus on events observed today, March 31, 2023. I was driving from Salt Lake City to Reno, NV on Interstate 80. Weather conditions were partly cloudy, 40-55F, dry roads, light traffic. While driving at highway speeds of 70-80 Mph using the cars adaptive cruise, the car would repeatedly brake sharply and almost violently... Read more
Incident date: Mar 21, 2023
Electrical System - Instrument Panel. The instrument cluster does not properly illuminate driver warnings. There is a current recall V83. My vehicle has this exact issue, but my VIN manufacture date did not fall within the recall manufacture dates, but it should have. Chrysler wants me to take the vehicle to a dealer for diagnosis, and pay almost $200.00 for it, to confirm that the instrument pa... Read more
Incident date: Mar 17, 2023
Oh yes my power steering went out without warning without notice took it to the shop put it on a diagnostic machine they said it was the power power steering I called my the dealer here in Owensboro they said that the problem was fixed in 2014 the same exact problem that I'm having now so obviously there is a history of this safety matter so it's going to be so is there going to be another recall ... Read more
Incident date: Mar 17, 2023
When driving, the Service Anti-Lock Brake System (ABS) light would intermittently cut on and off and would disable the ABS system and Traction Control system. This would happen at any speed. I scheduled an appointment at Pearson Chrysler Dodge Jeep in Richmond, Virginia for 11/22/2022. I was told the ABS Control Module was defective and the part had to be ordered. The dealership advised that this ... Read more
Incident date: Mar 1, 2023
COMPONENETS FAILING: Passenger side headlight and blinker keep failing. Driver side running light keeps failing to illuminate. Driver side rear brake lights keep failing. Rear passenger side reverse light and blinker failing to illuminate. SAFETY: I have no way to safely drive in the dark or daylight because the blinkers and headlight are failing to work properly. INSPECTION and CONFIRMATION: ... Read more
Incident date: Mar 1, 2023
Positive Crankcase Ventilation (PCV) Can cause problem to the engine. Check engine light is on, car have been scanned. This happen one week ago. There’s no recall for this and happen a lot many Mercedes Benz causing problems on engine and is not on warranty or any other recalls
Incident date: Oct 1, 2022
I was driving on I-5 (nighttime) when the engine suddenly lost all power. I was able to pull over to the shoulder, but it was dangerous. The dash displayed something along the lines of: Engine malfunction power decrease
Incident date: Feb 25, 2023
The contact owns a 2016 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated a week later the vehicle began to hesitate and the check engine warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the coi... Read more
Incident date: Feb 25, 2023
The contact owns a 2016 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated a week later the vehicle began to hesitate and the check engine warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the coi... Read more
Incident date: Feb 25, 2023
The contact owns a 2016 Mercedes-Benz GLE350. The contact received notification of NHTSA Campaign Number: 22V955000 (Fuel System, Diesel, Fuel System, Gasoline). The contact stated a week later the vehicle began to hesitate and the check engine warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the coi... Read more
Incident date: Feb 2, 2023
While on regular cruise control (not autopilot), our Model X will abruptly decelerate. This has happened before. Usually on highways I. Road trips.
Incident date: Feb 9, 2023
The truck is giving false data for gas mileage the truck is reading a lot higher gas mileage than I'm actually receiving my truck on average gets 15 miles a gallon but the truck itself States is getting 19 to 20mpg. The truck started receiving poor gas mileage after they did the TCM update to the truck in October 2022. I have an app that tracks my gas mileage and it shows the truck getting a lot l... Read more
Incident date: Jan 23, 2023
Incident 1: While driving to work, accelerated to pass a car on the right going approx 45 MPH. The dash showed a RED "Drive System Fault" and the car would no longer accelerate. The steering was fine and I changed to the left lane. After approximately 5 seconds, the dash and all internal screens when blank. I was able to pull off the main road to the entrance of a housing development and coas... Read more
Incident date: Jan 23, 2023
At approx 01-05-2023 while driving at a speed of 30 to 35 mph Transmission quit with no notice. Dealer says it needs a total rebuild with a cost of approx $3500.00 to $3900.00 The dealer or Ford refuses to make things right with me. Ford told me to make payment arrangements with the dealer and suck it up. I still have a loan on car for approx $7100.00 . Car is currently disabled and is parked f... Read more
Incident date: Jan 23, 2023
At approx 01-05-2023 while driving at a speed of 30 to 35 mph Transmission quit with no notice. Dealer says it needs a total rebuild with a cost of approx $3500.00 to $3900.00 The dealer or Ford refuses to make things right with me. Ford told me to make payment arrangements with the dealer and suck it up. I still have a loan on car for approx $7100.00 . Car is currently disabled and is parked f... Read more
Incident date: Dec 15, 2022
Driving 60mph vehicle shuttered and warning came on saying car was shutting off in 2 minutes. Drove to safe spot with brakes barely working and car shut down on side of road. 6 weeks old and 1,089 miles Concern, what happens at night on highway.
Incident date: Dec 15, 2022
Driving 60mph vehicle shuttered and warning came on saying car was shutting off in 2 minutes. Drove to safe spot with brakes barely working and car shut down on side of road. 6 weeks old and 1,089 miles Concern, what happens at night on highway.
Incident date: Nov 18, 2022
Seat moved into the full forward and full forward tilt position without warning pinning my knees against the lower dash and my chest against the steering wheel. The manual override buttons on the side of the seat were inoperable to stop the movement. Fortunately this happened prior to leaving the garage. If it would have happened on the highway I would not have been able to control the car. Car is... Read more