Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 161 complaints for LUCID
Incident date: Feb 14, 2026
No changes to the car happened before the airbag system went out.
Incident date: Feb 14, 2026
The contact owns a 2019 Dodge Journey. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to display properly, and an “X” appeared on the screen instead of the camera image. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part was not yet ... Read more
Incident date: Feb 6, 2026
When driving down steep grade, (mountain pass) front brakes will begin to vibrate violently. Very scary when driving the vehicle. When you reach the bottom of the steep incline, the brakes begin to function normally again. I have had this happen on 3 different occasions. I informed the dealership of this but they didn't see anything abnormal when they inspected the brakes. The did not attemp... Read more
Incident date: Feb 6, 2026
ICCU failure, which made the car stop dead in the road with no way to move it because the car shifts into Park when powered down (there is no way to shift into Neutral without power).
Incident date: Jan 30, 2026
Generally loud clanking/popping sounds coming from front axels when making turns
Incident date: Jan 24, 2026
The high-voltage battery on my 2021 Nissan LEAF is subject to Recall 25V-655/R25C8. The recall notice states that the battery cells can develop excessive lithium deposits, which increase electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. I have attempted to have the c... Read more
Incident date: Jan 24, 2026
The high-voltage battery on my 2021 Nissan LEAF is subject to Recall 25V-655/R25C8. The recall notice states that the battery cells can develop excessive lithium deposits, which increase electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. I have attempted to have the c... Read more
Incident date: Nov 1, 2025
My 2022 Wagoneer has stalled out 3 times at intersections as a result of the automatic start/stop. This is extremely dangerous! I have been stranded in the intersection 2 out of the 3 times until I was able to turn off/on the vehicle and trouble shoot it.
Incident date: Nov 4, 2025
The contact owns a 2019 Ford Fiesta. The contact stated while driving 55 MPH, the vehicle lost power with the message "Transmission Hot Wait 5 Minutes" displayed on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic where the mechanic diagnosed the vehicle with a defective dual transmission clutch. The contact was informed that although the trans... Read more
Incident date: Nov 4, 2025
The contact owns a 2025 Nissan Rogue. The contact stated that while driving at an undisclosed speed, there was an abnormally strong sulfur odor inside the vehicle. The vehicle was taken to the dealer, who determined that the odor was caused by the exhaust system; however, no diagnostic trouble codes were retrieved. The contact was informed that the vehicle was safe to be driven. The vehicle was no... Read more
Incident date: May 1, 2025
The contact owns a 2017 Ford F-150. The contact stated that after cold starting the vehicle, the transmission hesitated and then shifted into the next gear with a bump. The contact stated that once the engine had warmed up, the transmission shifted normally. The contact stated that recently, while stopped at a traffic light, after the light changed, the accelerator pedal was depressed; however, th... Read more
LUCID
ALL-WEATHER FLOOR MATS
(9999) - WHEELS
Sep 21, 2025
Incident date: Jun 16, 2025
Lower ball joint separated from knuckle and it says 0 recalls repaired i want it replaced because there oem they were never replaced when recalled
Crash
Incident date: Aug 7, 2025
The engine light came on and then two hours later the entire system started flashing and the engine started stalling. The car would not accelerate and had to be taken to Kia. This is the SECOND time this has occurred. The first time, the engine froze and I could not accelerate on the highway. I barely got to the side and had to get towed to Kia. Please, please investigate this vehicle and the powe... Read more
Incident date: Jun 20, 2025
ABS module is discontinued and no recall has been made to remedy the issue.
Incident date: Dec 16, 2024
My passenger side door is making a thumping noise and now I have to live with a passenger door thumping when closing
Incident date: Jul 24, 2025
The contact owns a 2017 Ford Expedition. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine, and the vehicle hesitated upon start. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was advised that the cam phasers were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer w... Read more
Incident date: Jun 3, 2025
Subject: Request for Review: 2017 Ford Flex Rear Suspension Toe Link Failure Outside Recall VIN Range To: NHTSA I am writing to formally request a review and consideration of my vehicle's eligibility for RECALL 20V072000 (Ford Recall 20S04), which addresses rear suspension toe link fractures on 2013-2018 Ford Flex models. My vehicle is a 2017 Ford Flex, and it recently experienced a failure ... Read more
Incident date: Jun 3, 2025
Subject: Request for Review: 2017 Ford Flex Rear Suspension Toe Link Failure Outside Recall VIN Range To: NHTSA I am writing to formally request a review and consideration of my vehicle's eligibility for RECALL 20V072000 (Ford Recall 20S04), which addresses rear suspension toe link fractures on 2013-2018 Ford Flex models. My vehicle is a 2017 Ford Flex, and it recently experienced a failure ... Read more
Incident date: Jun 3, 2025
The contact owns a 2025 Honda CR-V. The contact stated that the lap belt of driver side seat belt would dig into the contact's thighs causing severe pain and discomfort while driving the vehicle. The contact stated that the shape of the lap belt appeared to be the cause of the pain. The contact stated that they were an average-sized person and that the defect was the result of a design error. The ... Read more
1 injured
Incident date: Jun 25, 2025
When I drive at highway speeds and going to slow down this transmission will sometimes shift very hard on down shift from 9th to 8th gear and it jolts the truck. Also sometimes when I am in town going from 4th to 5th gear it is delayed in 4th making the RPM go high then shifting hard into 5th. Getting out of 1st going into 2nd is sometimes clunky and sometimes it is not. All these issues are inter... Read more
Incident date: Jun 27, 2025
On 6/26/2025, I was on an elevated one lane exit ramp of a major freeway. My 2022 Tahoe suddenly lost complete power with no warning at all. The car behind me slammed on his brakes and narrowly missed me as I could do nothing except get as close to the concrete barrier as possible. Thankfully the Tahoe went into Neutral so I managed to roll down the ramp. I prayed that I could get across 3 lanes ... Read more
Incident date: Jun 27, 2025
The CUE touchscreen display has cracked for the second time in seven years without any physical impact. This appears to be a widespread defect in Cadillac SRX models. The screen becomes unresponsive and is a major distraction while driving, impacting safety, navigation, climate control, and backup camera visibility. Cadillac previously replaced it under warranty, but it has failed again. GM has no... Read more
Incident date: Jun 11, 2025
The Abs failed and my car break system went out while on the highway with two small kids. Very dangerous
Incident date: May 1, 2025
The rear backup camera works intermittent, checked wiring and still having issues, could cause backing issues for people that don't use their mirrors
Incident date: May 17, 2025
About 2 months ago, the power steering assist stopped working and has been intermittent since. As I drove it to the dealership, I splashed into a puddle and the power steering returned. The dealership ran a check and found the code C2128 but said they could not replicate the problem. They found the PSA module cover was rusty. They wanted to charge $3,500 to replace the module as well as $2,300 ... Read more
Incident date: May 17, 2025
Enter water when open doors after to rain. All the doors. Dealer in Puerto Rico not resolver problem.
Incident date: May 17, 2025
Enter water when open doors after to rain. All the doors. Dealer in Puerto Rico not resolver problem.
Incident date: Apr 5, 2025
The tire right side behind the passenger sit just blow off when I was driving in the exit 232, I 15 with direction to South, Antelope DR. When that happened without any sign that the tire showed any issue at all, I was afraid that could happen when I drive in a highway by 75 miles by hour. For that reason, I replace the four tires.
Incident date: Apr 5, 2025
The tire right side behind the passenger sit just blow off when I was driving in the exit 232, I 15 with direction to South, Antelope DR. When that happened without any sign that the tire showed any issue at all, I was afraid that could happen when I drive in a highway by 75 miles by hour. For that reason, I replace the four tires.
Incident date: May 13, 2025
I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas SEL 4Motion R-Line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for the repair has been on national backorder for over a month, with no est... Read more
Incident date: Feb 9, 2025
Jerking and grinding noise in the transmission
Incident date: Feb 9, 2025
While driving on the highway, the engine of my 2014 Hyundai Sonata suddenly seized without any prior warning. There were no preceding symptoms such as warning lights, unusual noises, or performance issues that might have indicated an impending failure. At the time of the engine seizure, I also lost power steering and power brakes, which severely compromised my ability to control the vehicle and le... Read more
Incident date: Mar 3, 2025
Every morning when I go to leave in my 2022 Ford Explorer when it's cold or not. I go to start the vehicle and it automatically says that their is a malfunction in the brake system that it requires service right away. That advance track and a whole bunch of safety systems had failed. The instrument cluster is lit up like a Christmas tree. Then when you do put the Explorer into reverse, your foot a... Read more
Incident date: Mar 4, 2025
Car having trouble starting, turns over with a long crank then doesn’t start. Cranks on the second time
Incident date: Mar 4, 2025
Car having trouble starting, turns over with a long crank then doesn’t start. Cranks on the second time
Incident date: Mar 4, 2025
While I was driving on the freeway, my check engine light came on and my battery voltage dropped rapidly (within 5 minutes I had a dead battery). My transmission, power train and electrical components all stopped working. Luckily I was pulling over before this happened so I didn’t get in a wreck on the freeway. I had a tow company take my vehicle to the dealer for inspection. After a few days th... Read more
Incident date: Feb 22, 2025
This manufacturer is selling motorcycle helmets that do not meet DOT requirements. They are telling me it’s ok that it passes a different European test.
Incident date: Feb 1, 2025
I'm not sure which component caused the issue, but this happened a couple of times already, when I stepped on the accelerator pedal, but the vehicle didn't response at all. The first time, when I was turning into a parking lot, I had to let off the gas pedal, and try it again. The second time this happened was very scary, I was trying to get on to the main road, but I was coming up from a steep ... Read more
Incident date: Jan 8, 2025
On [XXX] I took the truck to Ford dealer after noticing the front floor passenger side carpet was wet and door locks and electronic tire pressure indicator failed to operate correctly. Ford service dept found a/c drain was letting water back into passenger compartment and caused body control module (bcm) failure. Bcm was replaced after 2 1/2 months in the service dept. Returned on 8/26/24, 9/18/24... Read more
Incident date: Jan 8, 2025
The contact owns a 2012 Kia Optima. The contact stated that while driving at 55 -60 MPH, the vehicle lost automotive power and stalled. The contact was able to pull over to the side of the road. The contact became aware of smoke emitting from the vehicle. The check engine warning light was illuminated. The vehicle was towed to the residence and then to an independent mechanic where it was diagnose... Read more
Incident date: Nov 9, 2024
I have 2 recalls due to the steering of the car. Ive called honda corporate and local dealerships in my area and no one has a estimate for when the parts will come in for the recall. I have had extreme difficulty steering the car on a daily bases. Ive been involved in near accidents and the car is truly unsafe to drive. One of the dealerships i contacted which is gillman honda north in houston inf... Read more
Incident date: Nov 9, 2024
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical... Read more
Incident date: Nov 9, 2024
The radio randomly changes every 5 seconds, the beeping will drive a person insane, blutooth will hang up or not allow me to answer or call out. The seat warmers turn on randomly as well and i’m unable to lower the temp or turn them off. A/C in the winter and heat the summer. auto start doesn’t work cuz vehicle shuts itself off after 30s - 1 min and navigation is useless cuz of this electrical... Read more
Incident date: Nov 18, 2024
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repair... Read more
Incident date: Oct 28, 2024
Driver side Lower control arm fail off from the ball joint
Incident date: Oct 28, 2024
I was driving on a highway, there was a red light and I pressed on the brakes. The car kept going forward, the brakes became resistant to any pressure and the car continued to roll forward. There were no warning lights when the car was started or during the incident. I kept trying to brake the car, but the car kept moving forward and was about to hit the car in front of me. The cars around me star... Read more
Incident date: Oct 28, 2024
I was driving on a highway, there was a red light and I pressed on the brakes. The car kept going forward, the brakes became resistant to any pressure and the car continued to roll forward. There were no warning lights when the car was started or during the incident. I kept trying to brake the car, but the car kept moving forward and was about to hit the car in front of me. The cars around me star... Read more
Incident date: Sep 15, 2024
Sir/Ma'am, My Ram 2016 Ram1500 has been at the local Chrysler Dealer for approximately three months. The ABS and HCU needs to be replaced, however the dealer is unable to order the parts due to an ongoing engineer review which renews every 29 days. This is the same issue affecting the 2019-2024 models which have now been recalled following an NHTSA investigation which found that -- due to a soft... Read more
Incident date: Jul 21, 2024
The contact owns a 2019 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the vehicle engine had warmed up the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnose... Read more