Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 161 complaints for LUCID
Incident date: Aug 18, 2026
Specifically, I need to highlight the following critical issues: Severe Rear Windshield Condensation & Zero Visibility: Every morning, a thick blanket of condensation forms on the inside of the rear windshield. Their is no wiper and rear windows are heated electronically by pressing a rear defroster button on infotainment display. Even after running the rear defroster/heating continuously for 15-... Read more
Incident date: Aug 18, 2026
Specifically, I need to highlight the following critical issues: Severe Rear Windshield Condensation & Zero Visibility: Every morning, a thick blanket of condensation forms on the inside of the rear windshield. Their is no wiper and rear windows are heated electronically by pressing a rear defroster button on infotainment display. Even after running the rear defroster/heating continuously for 15-... Read more
Incident date: Sep 4, 2026
The contact owns a 2022 Lucid Air. The contact stated that the HVAC defroster warning light was illuminated, and the defroster was inoperable. The contact associated the failure with NHTSA Campaign Number: 24V011000 (Visibility); however, the VIN was not included in the recall. The message “Defroster not Available” was displayed on the instrument panel. The manufacturer was notified of the fai... Read more
Incident date: May 29, 2025
While travelling to California on a personal trip my vehicle displayed a "Battery System Fault" warning message on the driver's display and advised me to stop the vehicle in a safe location within 120 seconds. After pulling off the highway onto the shoulder of an exit ramp and stopping the vehicle it would not longer shift into drive and displayed a "Vehicle Not Driveable" warning message. -I was... Read more
Incident date: Aug 29, 2026
On XXX, my wife, [XXX], was operating the vehicle on a public roadway at approximately 40 miles per hour with our children as passengers. Without warning, the vehicle began jerking violently and decelerated to a stop in a live traffic lane, displaying a "Drive System Fault" message. Throughout the event, the vehicle would not respond to accelerator or brake input. The vehicle came to rest in a mov... Read more
Incident date: Jul 21, 2026
On July 21, 2026, a catastrophic safety defect occurred involving sudden, unprompted vehicle acceleration and a complete loss of braking capability. While operating the vehicle in reverse, it experienced a sudden, violent, and uncommanded surge in acceleration. Simultaneously, the braking system completely failed to respond to the driver's input, resulting in an initial collision with a vehicle p... Read more
Crash
1 injured
Incident date: Jul 21, 2026
On July 21, 2026, a catastrophic safety defect occurred involving sudden, unprompted vehicle acceleration and a complete loss of braking capability. While operating the vehicle in reverse, it experienced a sudden, violent, and uncommanded surge in acceleration. Simultaneously, the braking system completely failed to respond to the driver's input, resulting in an initial collision with a vehicle p... Read more
Crash
1 injured
Incident date: Jul 21, 2026
On July 21, 2026, a catastrophic safety defect occurred involving sudden, unprompted vehicle acceleration and a complete loss of braking capability. While operating the vehicle in reverse, it experienced a sudden, violent, and uncommanded surge in acceleration. Simultaneously, the braking system completely failed to respond to the driver's input, resulting in an initial collision with a vehicle p... Read more
Crash
1 injured
Incident date: Aug 23, 2026
We were driving Lucid Air fully EV Getting ready to park car in garage The car suddenly accelerated fully to extremely high speed It hit a brick column, brick flower pot and finally the exterior structural wall and the interior wall to land in our living room The car was out of control
Crash
2 injured
Incident date: Aug 23, 2026
We were driving Lucid Air fully EV Getting ready to park car in garage The car suddenly accelerated fully to extremely high speed It hit a brick column, brick flower pot and finally the exterior structural wall and the interior wall to land in our living room The car was out of control
Crash
2 injured
Incident date: Aug 23, 2026
We were driving Lucid Air fully EV Getting ready to park car in garage The car suddenly accelerated fully to extremely high speed It hit a brick column, brick flower pot and finally the exterior structural wall and the interior wall to land in our living room The car was out of control
Crash
2 injured
Incident date: Aug 12, 2026
While operating the vehicle, I experienced a sudden and unexpected loss of propulsion accompanied by a Drive System Failure warning. An associated fault message was also displayed. The vehicle became immediately undrivable and required towing. This matter is not being raised as a routine service concern. The critical issue is the abrupt and uncommanded loss of propulsion during active vehicle ope... Read more
Incident date: Aug 12, 2026
While operating the vehicle, I experienced a sudden and unexpected loss of propulsion accompanied by a Drive System Failure warning. An associated fault message was also displayed. The vehicle became immediately undrivable and required towing. This matter is not being raised as a routine service concern. The critical issue is the abrupt and uncommanded loss of propulsion during active vehicle ope... Read more
Incident date: Aug 13, 2026
On XXX while driving approximately 170 miles along the [XXX] corridor from [XXX] to [XXX], the vehicle’s Hands-Free driver assistance system (Highway Assist / DreamDrive) suffered three critical, unprovoked disengagements, creating severe near-miss rear-end hazards. Prior to the trip, I had intentionally disabled the automatic lane change feature due to known unreliability, relying only on Hand... Read more
Incident date: Aug 13, 2026
On XXX while driving approximately 170 miles along the [XXX] corridor from [XXX] to [XXX], the vehicle’s Hands-Free driver assistance system (Highway Assist / DreamDrive) suffered three critical, unprovoked disengagements, creating severe near-miss rear-end hazards. Prior to the trip, I had intentionally disabled the automatic lane change feature due to known unreliability, relying only on Hand... Read more
Incident date: Aug 13, 2026
On XXX while driving approximately 170 miles along the [XXX] corridor from [XXX] to [XXX], the vehicle’s Hands-Free driver assistance system (Highway Assist / DreamDrive) suffered three critical, unprovoked disengagements, creating severe near-miss rear-end hazards. Prior to the trip, I had intentionally disabled the automatic lane change feature due to known unreliability, relying only on Hand... Read more
Incident date: Aug 12, 2026
While operating the vehicle, I experienced a sudden and unexpected loss of propulsion accompanied by a Drive System Failure warning. An associated fault message was also displayed. The vehicle became immediately undrivable and required towing. This matter is not being raised as a routine service concern. The critical issue is the abrupt and uncommanded loss of propulsion during active vehicle ope... Read more
Incident date: Aug 10, 2026
Error with the front camera system without damage to the instrument.
Incident date: Aug 8, 2026
My vehicle is currently being recalled for the recall 52D, I have reached out twice in a thirty day span asking about a fix and been told both times there are no parts for this fix. The risk of this recall includes fire, while charging or while parked and off.
Incident date: Aug 8, 2026
Both factory LED headlamp assemblies are experiencing premature LED failures. The vertical LED/DRL section has failed on both headlights, and the horizontal LED section has failed on one and is beginning to fail on the other. These are factory-installed upgraded LED headlamps and the LED components are not individually replaceable, requiring replacement of the complete headlamp assembly. The failu... Read more
Incident date: Aug 8, 2026
My vehicle is currently being recalled for the recall 52D, I have reached out twice in a thirty day span asking about a fix and been told both times there are no parts for this fix. The risk of this recall includes fire, while charging or while parked and off.
Incident date: Aug 4, 2026
I was driving on 96 W. in slow traffic on the freeway when the vehicle put itself in neutral and shut off
Incident date: Jul 27, 2026
We bought a used car from Carvana and had a check engine light come on in the first month for P0304- cylinder 4 misfire. We got all 4 spark plugs and ignition coils replaced and drove 500 miles to North Carolina the next month and again the check engine light came on for P0304. We are being told there is a known safety issue on this model for coolant intruding into the engine that causes this recu... Read more
Incident date: Jul 27, 2026
Unintentional and unexpected activation of emergency collision or adaptive cruise control, causing the vehicle to stop and become immobile in the lane of traffic. I was driving down the interstate with the adaptive cruse control on and the lane keeping assistance on. These both were on for about 20 minutes as I was driving down the highway. There were no vehicles in front of or behind me for ... Read more
Incident date: Jul 27, 2026
Started July 2026, my drivers side door handle keeps getting stuck open
Incident date: Jun 11, 2026
The interior over head map light shorted out unexpectedly and cause a small burn inside the bezel for the lights and now they do not work. The wiring inside seems to be burned out from electrical surge that caused the overload.
Fire
Incident date: Jun 11, 2026
The interior over head map light shorted out unexpectedly and cause a small burn inside the bezel for the lights and now they do not work. The wiring inside seems to be burned out from electrical surge that caused the overload.
Fire
Incident date: Jun 2, 2026
When driving at highway speed, steering wheel feels like it sticks (catches) suddenly, then jerks when correcting. Steering wheel action is disconcerting, but not dangerous yet. Seems to be getting worse. The steering issue has not been inspected by the dealer, or any technician.
Incident date: Mar 7, 2026
Component Failed & Inspection Status: The front-left upper and lower control arms, ball joints, wheel hub assembly, steering knuckle, and front axle shaft have failed. Severe environmental corrosion has completely seized and fused the steering knuckle inside the wheel hub. All original failed components are currently intact and are fully available for physical inspection upon request. Safety Risk... Read more
Incident date: Mar 7, 2026
Component Failed & Inspection Status: The front-left upper and lower control arms, ball joints, wheel hub assembly, steering knuckle, and front axle shaft have failed. Severe environmental corrosion has completely seized and fused the steering knuckle inside the wheel hub. All original failed components are currently intact and are fully available for physical inspection upon request. Safety Risk... Read more
Incident date: Jun 2, 2026
While slowing to a near-complete stop and preparing to shift into Park at a low-speed private property location, the vehicle suddenly and violently accelerated without any driver input. The operator, a [XXX] experienced driver, had no time to react. The vehicle travelled approximately 200-300 meters uncontrolled, narrowly missed a grounds keeper operating a tractor on the paved road, left the pav... Read more
Crash
1 injured
Incident date: Jun 2, 2026
While slowing to a near-complete stop and preparing to shift into Park at a low-speed private property location, the vehicle suddenly and violently accelerated without any driver input. The operator, a [XXX] experienced driver, had no time to react. The vehicle travelled approximately 200-300 meters uncontrolled, narrowly missed a grounds keeper operating a tractor on the paved road, left the pav... Read more
Crash
1 injured
Incident date: Feb 6, 2026
Multiple times while driving vehicle with shut off and light will flash on dash. Everytime take vehicle to deal to check always told that it can’t be duplicated everything is working. Started happen last summer and happen about 5 times since then. Last time it happen was in march took it to the dealer and they crash the car and still couldn’t figure out what causing it. Car been in the shop fo... Read more
Incident date: Feb 6, 2026
Multiple times while driving vehicle with shut off and light will flash on dash. Everytime take vehicle to deal to check always told that it can’t be duplicated everything is working. Started happen last summer and happen about 5 times since then. Last time it happen was in march took it to the dealer and they crash the car and still couldn’t figure out what causing it. Car been in the shop fo... Read more
Incident date: May 14, 2026
The contact owns a 2023 Toyota Prius. The contact received a recall notification, NHTSA Campaign Number: 26V049000 (Electrical System, Latches/Locks/Linkages)however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall.
Incident date: May 14, 2026
Odometer Fraud. The contact purchased a 2011 Chevrolet Cruze. It was discovered that there was a mileage discrepancy. The vehicle was a private in April 12th 2026. At the time of purchase, the vehicle mileage was 135,000 The contact stated that the next day when retrieving the title they noticed the mileage discrepancy. The contact spoke withe seller who then stated it was the same mileage they w... Read more
Incident date: May 14, 2026
The contact owns a 2023 Toyota Prius. The contact received a recall notification, NHTSA Campaign Number: 26V049000 (Electrical System, Latches/Locks/Linkages)however the parts were unavailable. The dealer was contacted, the contact was informed that the parts were unavailable. The manufacturer was not contacted. The contact had not experienced any failure regarding the unrepaired recall.
Incident date: May 1, 2026
Iccu failure with Kia ev6. Unreal that this car has not had a recall yet. It is totally unacceptable that this car can at any time fail. Car will not start and shut down while I was driving. Luckily I was beginning to park when it happened
Incident date: May 1, 2026
Our 2012 Ford F-150 truck had no issues and no dashboard lights when it randomly downshifted while driving and almost caused an accident. On Sat, May 9, 2026, my husband pulled onto the road and got up to 40 mph when the speedometer stopped working and the truck randomly downshifted. The car behind us had to swerve to avoid a collision. On Mon, May 11, 2026 we called the Ford garage they told u... Read more
Incident date: May 1, 2026
Iccu failure with Kia ev6. Unreal that this car has not had a recall yet. It is totally unacceptable that this car can at any time fail. Car will not start and shut down while I was driving. Luckily I was beginning to park when it happened
Incident date: May 8, 2026
I went shopping notice needed gasoline filled the tank 3/4 the next day I smell gasoline on My2013 Sonata Hybrid VIN [XXX] inside the car and I did not notice any light alerts etc., just the smell of gasoline inside the car. I ask for a ride I was scare to drive to the dealer on Monday 5/6/26 around 12:30 pm I called the dealer I was gonna dropped the car they told me diagnostic would take 3 day... Read more
Incident date: May 8, 2026
I went shopping notice needed gasoline filled the tank 3/4 the next day I smell gasoline on My2013 Sonata Hybrid VIN [XXX] inside the car and I did not notice any light alerts etc., just the smell of gasoline inside the car. I ask for a ride I was scare to drive to the dealer on Monday 5/6/26 around 12:30 pm I called the dealer I was gonna dropped the car they told me diagnostic would take 3 day... Read more
Incident date: Apr 11, 2026
the glass roof is cracked across from side to side, originating underneath the clasp above the back right door.
Incident date: Apr 11, 2026
driving on roadway in wet weather, SERVICE STEERING warning on dashboard and vehicle steering becomes very stiff to the point of being unable to turn vehicle at all. Currently waiting on vehicle repair.
Incident date: Apr 21, 2026
The contact owns a 2018 Honda Accord. The contact stated that while driving at various speeds, the vehicle either hesitated or stalled with the "Emissions System Fault", "Engine Power Reduced", "See your Dealer" messages displayed. The contact then received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline), and the vehicle was taken to the dealer to be repaired under the rec... Read more
Incident date: Apr 6, 2026
My engine failed with no warning on my 2024 Chevy Trax , at night in the express lanes of a very busy expressway in Chicago. I was able to get on an off ramp, but the car then stalled again and I was almost hit by other vehicles trying to exit the ramp. I did call 911 and was told to stay in my car because I would have a "better chance of survival". I had just had the car at the dealership for an... Read more
Incident date: Mar 28, 2026
I was driving on the highway, and the sunroof was closed and the cloth screen that would allow or not allow sun to come through was also closed. Then out of nowhere there was this explosion sound which scared me so much, I almost wrecked the car and at first, I thought maybe someone shot at my car and shot one of my windows but as I got to the side of the road I realized that none of my windows in... Read more
Incident date: Feb 25, 2026
The failure involves the instrument cluster (driver information display) on my 2017 Volvo XC90. This component is responsible for displaying speed, warning indicators, and all critical driving information. The failed component remains installed and is available for inspection. The issue began while driving on public roads. The display intermittently showed distorted, “barcode-like” patterns... Read more
Incident date: Feb 25, 2026
Vehicle battery dies and dealer cannot source issue. Voltmeter shows large fluctuations in voltage while vehicle is running and driving.
Incident date: Feb 25, 2026
The contact owns a 2025 Ram 2500. The contact stated that while driving at an undisclosed speed, the trailer lights became inoperable. The contact stated that the trailer lights and trailer brake system failed to function properly. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical); however, the part to do the recall repair was not yet available. ... Read more