Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Dec 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2017. THE CONTACT SPOKE WITH AN UNKNOWN DEALER SEVERAL TIMES AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A ... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (POMPANO FORD LINCOLN, INC, 2741 N FEDERAL HWY, POMPANO BEACH, FL 33064, (954) 782-8110) WAS CONTACT... Read more
Incident date: Nov 9, 2018
BRAKE PEDAL GOES ALL THE WAY TO THE FLOOR, VEHICLE INCREASINGLY DIFFICULT TO STOP AFTER ABS EVENT. 11/10/18-DEALER PERFORMED DIAGNOSTICS INDICATING REAR ROTORS NEED REPLACING, AUTHORIZED REPAIR. 11/10/18 AFTER REPLACING ROTORS DEALER STATES REAR CALIPER ACTION IS ERRATIC, STATES REAR CALIPERS NEED REPLACED DUE TO ERRATIC ACTION. AUTHORIZED REPAIR WITH OEM FORD PARTS, NOT AVAILABLE UNTIL 11/12/1... Read more
Crash
Incident date: Mar 14, 2018
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 40 MPH, THE VEHICLE'S WHEELS SPUN AS IF THE VEHICLE WERE IN NEUTRAL. THE CONTACT ALSO STATED THAT THE VEHICLE BACKFIRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A COUPLE OF SECONDS, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDE... Read more
Incident date: Mar 14, 2018
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 40 MPH, THE VEHICLE'S WHEELS SPUN AS IF THE VEHICLE WERE IN NEUTRAL. THE CONTACT ALSO STATED THAT THE VEHICLE BACKFIRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A COUPLE OF SECONDS, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDE... Read more
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Nov 13, 2018
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JOE MACHENS CAPITAL CITY FORD (807 SOUTHWEST BLVD, JEFFERSON CITY, MISSOURI 65109, (855) 929-5900) WAS MADE AWARE OF ... Read more
Incident date: Feb 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GEM CITY FORD LINCOLN (5101 BROADWAY STREET, QUINCY, ILLINOIS 62305, (888) 254-9078) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE... Read more
Incident date: Sep 10, 2018
THE PASSENGER SIDE AIRBAG IS NOT WORKING PROPERLY
Incident date: Jul 6, 2018
TAKATA RECALL> NOTICE 16S26 / NHTSA RECALL 16V-384< I WAS NOTIFIED BY MAIL OF A RECALL OVER 5 YEARS AGO ON THE INFLATOR OF MY PASSENGER AIRBAG BUT FORD HAD NOT YET ARRIVED AT A DECISION ON HOW TO FIX THE PROBLEM. NOTIFICATION WOULD BE SENT WHEN THEY HAD A RESOLUTION. I BEGAN TO REGULARLY FOLLOW UP WITH DEALERSHIPS INQUIRING ABOUT THE AVAILABILITY OF REPLACEMENT PARTS FOR MY CARS RECALL, BUT WAS RE... Read more
Incident date: Nov 10, 2018
I WAS GOING ABOUT 35 MPH AND STARTED SLOW DONE TO A STOP AND IT FELT LIKE THE CAR JUST WOULDN'T STOP I PUSHED THE PEDAL TO WHAT FELT LIKE THE FLOOR AND NOW TO STOP IT NEEDS TO BE PUSHED ALL THE WAY. IT FEELS UNSAFE. IF I WOULD HAVE HAD A CAR IN FRONT OF ME I WOULD HAVE REAR ENDED THEM.THIS IS A REAL ISSUE AND DANGER.
Incident date: Jul 20, 2018
"TAKATA RECALL". BROUGHT VEHICLE IN 7/18, WAS GIVEN WRITTEN NOTICE AT THAT TIME OF RECALL STATUS. MADE ATTEMPT THE FOLLOWING MONTH TO HAVE ISSUE RESOLVED AT FORD DEALER IN ITHACA, NY, AND WAS INFORMED RECALL PART NOT AVAILABLE UNTIL MID SEPTEMBER. I ASKED BEFORE LEAVING TO BE PLACED ON LIST SO THEY COULD LET ME KNOW WHEN THEY GOT PART. THAT WAS TWO MONTHS AGO AND I HAVEN'T HEARD BACK FROM THE... Read more
Incident date: Jul 1, 2016
TAKATA RECALL NOTICE 16S26 / NHTSA RECALL 16V-384 .RECEIVED NOTIFICATION FROM LINCOLN MOTOR COMPANY JULY, 2016 THAT PASSENGER FRONTAL AIRBAG MAY RUPTURE IN EVENT OF A CRASH NECESSITATING AIRBAG DEPLOYMENT WHICH MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURIES OR DEATH.DECEMBER 2017, LINCOLN SENT NOTIFICATION THAT REMEDY PARTS HAVE BEEN DELAYED, EXPECTING SOME REME... Read more
Incident date: Feb 6, 2018
NOTHING HAS HAPPENED. I RECEIVED A RECALL NOTICE IN FEBRUARY 2018 AND CANNOT GET IT CORRECTED. THE LINCOLN/FORD AGENCY IN SOUTHAMPTON, NY SAYS THE PARTS ARE ON ORDER. THIS HAS BEEN SINCE FEBRUARY!! SO EVERY 2 OR 3 WEEKS I AM SUPPOSED TO CALL AND SEE IF THEY ARE IN YET. SO FAR---NOTHING.
Incident date: Nov 9, 2018
TAKATA RECALL I HAVE BEEN CALLING THE FORD DEALERSHIP AT BILL ALEXANDER YUMA AZ AND THEY SAY DON'T HAVE NOT RECEIVED THE PART. THIS GOING ON MORE THAN 3 MONTHS IT SEEM LIKE THERE IS NO URGE OFF URGENCY PUTTING MY FAMILY IN HARMS WAY THIS VEHICLE IS THE MAIN SOURCE OF TRANSPORTATION NEED TO TAKE MY HUSBAND TO HIS DR APPT AT PHOENIX AZ AND WE DRIVE OVER 200 MILES TO PHOENIX AZ AND RETURNED TO YUMA ... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. EAST WEST LINCOLN (7591 ANNAPOLIS RD, NEW CARROLLTON, MD 20784, (301) 459-1750) WAS CONTACTED AND CONFIRMED THAT THE... Read more
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT *JB
Incident date: Nov 6, 2018
SUNROOF HAS A LARGE CRACK IN IT AND LINCOLN DEALERSHIP STATES IT WAS HIIT BY SOMETHING. NOTHING HIT THAT GLASS. LINCOLN WILL NOT COVER THE CHARGE AND WANTS TO CHARGE ME$1500. THE GLASS SUNROOF IS DEFECTIVE
Incident date: Nov 1, 2018
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE LURCHED FORWARD, ACCELERATED, AND ALMOST CRASHED INTO ANOTHER VEHICLE. THE FAILURE OCCURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO DIFFEE FORD LINCOLN (1681 I-40, EL RENO, OK), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS ... Read more
Incident date: Jul 5, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD AUBURN AT (334) 316-8628 (LOCATED AT 2305 S COLLEGE ST, AUBURN, AL 36832) AND WAS ... Read more
Incident date: Jan 23, 1935
"TAKATA RECALL" WE ARE BEING MESSED ABOUT WITH THE LOCAL FORD LINCOLN DEALERSHIP AT PINES FORD, IN HOLLYWOOD, FLORIDA. SEVERAL MONTHS AGO THEY SAID THEY HAD ORDERED THE REPLACEMENT AIRBAGS, THEN THEY SAID THEY HAD A DELIVERY BUT THEY WERE NO GOOD AND HAVE NOW RE-ORDERED. WE ARE STILL WAITING. HOW LONG DOES IT TAKE TO ORDER THESE AIRBAGS? WE ARE ELDERLY SENIORS AND ALTHOUGH WE FEEL WE ARE GOOD DRIV... Read more
Incident date: Oct 29, 2018
TAKATA NOTICE AND DASHBOARD WHERE AIRBAGS ARE.FASH IS SPLITTING AND DEALER SAID CAN'T BE FIXED. HAVE TO ORDER AND PAY FOR A NEW DASH. I RECEIVED A CLASS ACTION NOTICE ABOUT AIRBAGS. DEALER CHECKED AND NO RECALLS I CONCERNED
Incident date: Oct 29, 2018
TAKATA NOTICE AND DASHBOARD WHERE AIRBAGS ARE.FASH IS SPLITTING AND DEALER SAID CAN'T BE FIXED. HAVE TO ORDER AND PAY FOR A NEW DASH. I RECEIVED A CLASS ACTION NOTICE ABOUT AIRBAGS. DEALER CHECKED AND NO RECALLS I CONCERNED
Incident date: Oct 5, 2018
TAKATA RECALL MY VEHICLE WAS INVOLVED IN THE TAKATA AIRBAG RECALL. I WAS APPROVED FOR A RENTAL CAR IN MAY 2018, WHICH I HAD BEEN DRIVING UNTIL 5 OCT 2018. I RECEIVED THE PHONE CALL FROM MY LOCAL FORD DEALERSHIP, GARY SMITH FORD IN FORT WALTON BEACH, FL ABOUT A WEEK PRIOR THE THE 5TH OF OCTOBER INFORMING ME MY AIRBAGS WERE IN AND I COULD BRING MY VEHICLE IN FOR REPLACEMENT. I BROUGHT IT IN FOR A 1... Read more
Incident date: Oct 25, 2018
WHILE DRIVING ON CITY STREETS, BRAKE PEDAL SINKS TO THE FLOOR WHEN ATTEMPTING TO STOP FOR LIGHTS, TRAFFIC, STOP SIGNS. STOPPING DISTANCE IS LONGER THAN EXPECTED UNTIL BRAKES FINALLY ENGAGE. ON HIGHWAY (50+ MPH), PEDAL SINKS FOR NORMAL STOPS, AND FOR EMERGENCY STOPS, IF YOU STOMP THE BRAKES THE PEDAL SINKS AND IT SEEMS THAT THE ABS DOES NOT ENGAGE, BECAUSE THERE IS NO NOISE OR VIBRATION.
Incident date: Oct 15, 2018
TL* THE CONTACT OWNS A 2009 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 60 MPH, THE GEAR SHIFT LEVER MOVED FROM AUTO TO AUTO/MANUAL MODE INDEPENDENTLY. WOLTZ & WIND FORD (LOCATED AT 2100 WASHINGTON PIKE, CARNEGIE, PA 15106, (866) 384-2889) WAS CONTACTED AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER... Read more
Incident date: Nov 5, 2018
POWER BOOST ON BRAKES FAILS INTERMITTENTLY. WHEN THE POWER BOOST GOES OUT, THE CAR EITHER FAILS TO STOP, OR IF ALREADY STOPPED, THEN JUMPS FORWARD UNTIL THE DRIVER STOMPS THE BRAKE TO THE FLOOR TO STOP. IT'S EXTREMELY DANGEROUS.
Incident date: Jan 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (KNOX FORD, 461 S DIXIE BLVD, RADCLIFF, KY 401... Read more
LINCOLN
MKZ HYBRID
(2012) — AIR BAGS
Nov 7, 2018
Incident date: Oct 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. EVERGREEN FORD LINCOLN (1500 18TH AVENUE NW, ISSAQUAH, WASHINGTON 98027, (425) 392-6900) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVA... Read more
LINCOLN
MKZ HYBRID
(2011) — AIR BAGS
Nov 7, 2018
Incident date: Nov 7, 2018
TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.
LINCOLN
MKZ HYBRID
(2011) — STEERING
Nov 7, 2018
Incident date: Nov 7, 2018
TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.
LINCOLN
MKZ HYBRID
(2011) — EXTERIOR LIGHTING
Nov 7, 2018
Incident date: Nov 7, 2018
TAKATA RECALL. MY DEFECTIVE AIRBAGS HAVE NEVER BEEN REMEDIED. OFFER OF TEMPORARY RENTAL CAR NEVER DONE. DEALERSHIP SAS THEY DON'T HAVE ANY AVAILABLE TO THEM. I CAN'T DRIVE CAR. WHAT AM I SUPPOSED TO DO? NEED HELP.
Incident date: Nov 6, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER (COURTESY FORD LINCOLN, 3533 N VERMILLION ST, DANVILLE, IL 61832, 217-442-1840) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE... Read more
Incident date: Nov 6, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (EAST WEST LINCOLN, 7591 ANNAPOLIS RD, NEW CARROLLTON, MD 20784) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Aug 1, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD OF ORANGE (1350 W KATELLA AVE, ORANGE, CA 92867, 888-721-6635) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANU... Read more
Incident date: Nov 6, 2018
REAR BRAKE PADS AND ROTORS HAD TO BE REPLACED.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CHUCK ANDERSON FORD (1910 W JESSE JAMES RD, EXCELSIOR SPRINGS, MO 64024, (816) 630-1700) WAS CONTACTED AND CONFIRMED... Read more
Incident date: Oct 10, 2016
TAKATA RECALL I RECEIVE LETTER AFTER LETTER TELLING MY AIRBAG CAN CAUSE MY DEATH BUT YEARS LATER THE PARTS STILL HAVEN'T ARRIVED. THIS SEEMS UNACCEPTABLE. I HAVE ASKED THE DEALERSHIP TO DISABLE THE AIRBAG BUT THEY CANNOT. HOW MANY PEOPLE SHOULD DIE WAITING FOR PARTS?
Incident date: Jan 1, 2014
THE TAKATA RECALL IS POTENTIALLY LIFE THREATENING AND UNFORTUNATELY LINCOLN OFFERS NO SOLUTION TO THE CUSTOMER AND THAT IS SOMETHING THAT IS NOT BEING TAKEN SERIOUSLY BY THE COMPANY . I HAVE RECEIVED LETTER AFTER LETTER WARNING ME THAT CORROSION OF THE FUEL TANK IS DEFECTIVE AND DIRECTIONS TO TAKE THE TO A LINCOLN DEALER. I HAVE BEEN TO THE DEALER OVER 3 TIMES AND EVERYTIME ITS A DIFFERENT EXCUSE ... Read more
Incident date: Jan 1, 2014
THE TAKATA RECALL IS POTENTIALLY LIFE THREATENING AND UNFORTUNATELY LINCOLN OFFERS NO SOLUTION TO THE CUSTOMER AND THAT IS SOMETHING THAT IS NOT BEING TAKEN SERIOUSLY BY THE COMPANY . I HAVE RECEIVED LETTER AFTER LETTER WARNING ME THAT CORROSION OF THE FUEL TANK IS DEFECTIVE AND DIRECTIONS TO TAKE THE TO A LINCOLN DEALER. I HAVE BEEN TO THE DEALER OVER 3 TIMES AND EVERYTIME ITS A DIFFERENT EXCUSE ... Read more
Incident date: Jul 5, 2016
TL* THE CONTACT OWNS A 2009 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ARCENEAUX FORD AT (337) 364-9721 (LOCATED AT 1111 OLD HWY 90W, NEW IBERIA, LA 70560) AND WAS INFOR... Read more
Incident date: Sep 1, 2018
TAKATA INFLATORS RECALL CONTINUED DELAYS... DRIVING AN UNSAFE VEHICLE. LINCOLN SAYS THEY DON'T KNOW WHEN REPLACEMENT AIRBAG WILL BE AVAILABLE! NOT ACCEPTABLE. NEED NHTSA INVOLVEMENT TO RESOLVE THIS MAJOR SAFETY ISSUE!
Incident date: Oct 20, 2018
RECALL # 14V393000 IS WITH MAKE, MODEL & YEAR, BUT NOT VIN #. STARTING A MONTH AGO, THE CAR ROLLS WHEN IN PARK ESPECIALLY ON UNEVEN PAVEMENT. SHOULD YOU LOSE POWER, AS HAPPENS WITH THIS PROBLEM GOING 70 MPH, IT WILL RESULT IN DEADLY CRASH. CONTACTED LINCOLN CUSTOMER SERVICE REPRESENTATIVE DESIREE WHO REFUSED TO PAY FOR INSPECTION TO SEE IF HALFSHAFT AND LINKSHAFT ARE THE PROBLEM. CONSIDERING T... Read more
Incident date: Oct 20, 2018
RECALL # 14V393000 IS FOR MY MAKE, MODEL & YEAR, BUT NOT THE VIN # (LINCOLN 2013 MKX). THE CAR IS HAVING THE SAME PROBLEM AS ON THIS RECALL. STARTING A WEEK AGO, MY CAR MOVES & ROLLS WHEN PUT IN PARK ESPECIALLY ON UNEVEN PAVEMENT. SHOULD YOU LOSE POWER GOING 70 MPH IF THIS RECALL IS CAUSING THE PROBLEM, IT WILL RESULT IN DEADLY CRASH. CONTACTED LINCOLN CUSTOMER SERVICE REPRESENTATIVE WHO RE... Read more
Incident date: Nov 3, 2018
THE BRAKE BOOSTER FAILED ON MY VEHICLE AND WAS JUST REPLACED BY THE DEALERSHIP FOR NEARLY $900 DOLLARS. THIS IS THE 2ND MAJOR SAFETY ISSUE I HAVE HAD WITH THIS VEHICLE BECAUSE THE THROTTLE BODY HAD AN ISSUE THAT CAUSED THE VEHICLE TO COMPLETELY SHUT DOWN WHILE DRIVING WITH NO WARNING. THAT WAS REPLACED AT NO COST BUT I HAD TO DO MY OWN RESEARCH FOR THE REPAIR AND THAT ISSUE COULD HAVE CAUSED AN AC... Read more
Incident date: Nov 3, 2018
THE BRAKE BOOSTER FAILED ON MY VEHICLE AND WAS JUST REPLACED BY THE DEALERSHIP FOR NEARLY $900 DOLLARS. THIS IS THE 2ND MAJOR SAFETY ISSUE I HAVE HAD WITH THIS VEHICLE BECAUSE THE THROTTLE BODY HAD AN ISSUE THAT CAUSED THE VEHICLE TO COMPLETELY SHUT DOWN WHILE DRIVING WITH NO WARNING. THAT WAS REPLACED AT NO COST BUT I HAD TO DO MY OWN RESEARCH FOR THE REPAIR AND THAT ISSUE COULD HAVE CAUSED AN AC... Read more
Incident date: Jul 1, 2018
TAKARA RECALL - TORQUE CONVERTER FAILURE CAUSING TRANSMISSION ISSUES WHICH RESULT IN REPLACEMENT. FOUND SEVERAL REPORTS ONLINE. CAR SHUTTERS HORRIBLY AT 40 MPH UNTIL 50 MPH.
Incident date: Jul 1, 2018
TAKARA RECALL - TORQUE CONVERTER FAILURE CAUSING TRANSMISSION ISSUES WHICH RESULT IN REPLACEMENT. FOUND SEVERAL REPORTS ONLINE. CAR SHUTTERS HORRIBLY AT 40 MPH UNTIL 50 MPH.
Incident date: Mar 1, 2017
TAKATA RECALL. ORIGINAL RECALL NOTIFICATION FROM LINCOLN IS DATED MARCH 2017. SUBSEQUENT RECALL NOTIFICATION IS DATED MAY 2018. RENTAL CAR AGREEMENT FOR SUBSTITUTE VEHICLE WAS SIGNED JUNE 27, 2018. MY MKZ HAS NOT BEEN REPAIRED AS OF NOVEMBER 1, 2018.
Incident date: Jul 6, 2010
2010 LINCOLN MKS POWER STEERING WOULD NOT FUNCTION, DID THIS 5 TIMES . HAD TO TURN CAR OFF TURN STEERING VERY HARD A COUPLE TIMES AND THEN RESTART POWER STEERING RETURNED. LAST TIME THIS HAPPENED 10/31/2010