Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED VELDE FORD AT 772-569-3400 (LOCATED AT 488 US-1, VERO BEACH, FL 32962) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE... Read more
Incident date: Aug 8, 2018
MKX HAS ALREADY HAD TWO MASTER BOOSTERS REPLACED, BRAKE LINES BLED OF AIR, AND BRAKE PADS REPLACED AND THERE IS NO BRAKE PEDAL RESITANCE WHEN PRESSING THE PEDAL TO STOP THE VEHICLE. THIS HAS HAPPENDED BEFORE WITH THE BRAKE PEDAL NOT HAVING RESISTANCE BUT SUDDENLY TRIES TO LOCK THE BRAKES UP WHEN THE PEDAL IS PUSHED TO THE FLOORBOARD. MECHANIC CANNOT FIND WHAT THE PROBLEM COULD BE.
Incident date: Jan 12, 2019
ON 01/12/2019 I WAS TRAVELING STRAIGHT DOWN A LEVEL COUNTRY ROAD WITH 1 PASSENGER IN THE FRONT PASSENGER SEAT AT ABOUT 45 MPH WHEN FOR NO REASON THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT ANY WARNING. AFTER REGAINING CONTROL OF THE VEHICLE WE PULLED TO THE SIDE OF THE ROAD AND TOOK A FEW MINUTES TO CALM DOWN AND FIGURE OUT WHAT JUST HAPPENED AND CLEAR ALL THE SMOKE FROM THE INTERIOR OF THE VEHIC... Read more
Incident date: Jan 2, 2019
THE PLATING ON ALL FOUR OF MY WHEELS ARE PEELING MAKING THE TIRES NOT SEAL PROPERLY CAUSING AIR TO LEAK FROM THE TIRES. I HAVE HAD FOUR BLOWOUTS AND SEVERAL FLAT TIRES. I HAVE TO AIR UP THE TIRES EVERY 2 OR 3 DAYS. I HAVE TAKEN THEM TO SEVERAL PLACES TO GET THEM FIXED AND WAS TOLD THAT THEY CAN NOT DO ANYTHING ABOUT THEM OTHER THAN TRY AND PUT A SEALANT ON THE TIRE TO KEEP IT FROM HAPPENING. ... Read more
Incident date: Jan 1, 2012
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ EQUIPPED WITH BRIDGESTONE TURANZA EL TIRES, SIZE: P215/55R17 (NA). UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE DRIVER'S SIDE TIRES WERE FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE CHROME RIMS WERE POKING HOLES IN THE TIRES. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT MEN... Read more
Incident date: Jan 1, 2012
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ EQUIPPED WITH BRIDGESTONE TURANZA EL TIRES, SIZE: P215/55R17 (NA). UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE DRIVER'S SIDE TIRES WERE FLAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE CHROME RIMS WERE POKING HOLES IN THE TIRES. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT MEN... Read more
Incident date: Nov 1, 2014
LOW BEAMS HEAD LIGHTS CUTS OFF WITHOUT WARNING WHILE DRIVING ALL THE TIME
Incident date: Aug 1, 2018
AFTER TURNING THE STEERING WHEEL THE STEERING WHEEL WILL NOT RETURN TO CENTER, IT MUST BE BROUGHT BACK MANUALLY. SECOND, THE ROCKER PANELS FRONT AND BACK ARE RUSTED OUT COMPLETELY AND I WORRY ABOUT INTEGRITY AND SAFETY OF THE FRAME.
Incident date: Aug 1, 2018
AFTER TURNING THE STEERING WHEEL THE STEERING WHEEL WILL NOT RETURN TO CENTER, IT MUST BE BROUGHT BACK MANUALLY. SECOND, THE ROCKER PANELS FRONT AND BACK ARE RUSTED OUT COMPLETELY AND I WORRY ABOUT INTEGRITY AND SAFETY OF THE FRAME.
Incident date: Feb 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN FEBRUARY OF 2018. DON DAVIS FORD LINCOLN (633 N WATSON RD, ARLINGTON, TX 76011) STATED THAT THE PARTS WERE NOT AVAILABLE. ... Read more
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 14V682000 (FUEL SYSTEM, GASOLINE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD TORRANCE AT (424-253-4976 (LOCATED AT 3111 PACIFIC... Read more
Incident date: May 16, 2018
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND 14V682000 (FUEL SYSTEM, GASOLINE). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUTONATION FORD TORRANCE AT (424-253-4976 (LOCATED AT 3111 PACIFIC... Read more
Incident date: May 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER IN MAY OF 2018. THE DEALER (SAM GALLOWAY FORD LINCOLN, 1800 BOY SCOUT DR, FORT MYERS, FL 33907) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD ... Read more
LINCOLN
MKZ HYBRID
(2017) — STEERING
Jan 10, 2019
Incident date: Jan 2, 2019
WHILE DRIVING THE FRONT TIRES ABRUPTLY PULL LEFT OR RIGHT, REGARDLESS OF STEERING WHEEL POSITION (STRAIGHT OR TURNING), SPEED (25MPH OR 65MPH), OR ROAD CONDITIONS (SMOOTH OR BUMPY). ALSO, RECEIVED RANDOM ALERTS TO KEEP HANDS ON THE STEERING WHEEL WHEN MY HANDS HAD NEVER LEFT THE STEERING WHEEL. THE ALERTS STOPPED BUT THE STEERING/WHEEL POSITION ISSUE REMAINS.
Incident date: May 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LANDERS FORD SOUTH (95 GOODMAN RD E, SOUTHAVEN, MS 38671, (662) 349-4300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. TH... Read more
LINCOLN
CONTINENTAL
(2017) — STEERING
Jan 7, 2019
Incident date: Dec 20, 2018
I'M WRITING FROM LITHUANIA, SEVERAL MONTH AGO I BOUGHT LINCOLN CONTINENTAL 2017 AFTER SMALL ACCIDENT. I SHIP IT TO LITHUANIA, REPAIRED IT AND FIND OUT WHY ACCIDENT HAPPENED.. AFTER ALL BODY REPAIR (YES, ONLY BODY WAS DAMAGED), ALL DTC CODES CLEAR I TAKE CAR FOR TEST DRIVE, AND AFTER ~20ML OF DRIVE IN CITY ON ONE OF SHARP TURN MY CONTINENTAL STEERING WHEEL LOCKED BY ITSELF! I ALMOST HIT INCOMING TR... Read more
Crash
Incident date: Dec 3, 2018
WINDOWS FOG IN WHOLE CAR DEFROST WONT CLEAR THE CAR BECOMES A DEATH TRAP BECAUSE YOU CANT SEE A THING . IF THE TEMP CHANGES FROM 32 TO 30 AS YOU ARE DRIVING WINDOWS INSTANTLY FOG EVEN WITH BLOWER ON HIGH DEFROST WONT CLEAR. IN CITY ON THE HIGHWAY AT 70 MILES A HOUR EVERY WHERE. CLIMATE CONTROL SYSTEM
Incident date: Dec 3, 2018
WINDOWS FOG IN WHOLE CAR DEFROST WONT CLEAR THE CAR BECOMES A DEATH TRAP BECAUSE YOU CANT SEE A THING . IF THE TEMP CHANGES FROM 32 TO 30 AS YOU ARE DRIVING WINDOWS INSTANTLY FOG EVEN WITH BLOWER ON HIGH DEFROST WONT CLEAR. IN CITY ON THE HIGHWAY AT 70 MILES A HOUR EVERY WHERE. CLIMATE CONTROL SYSTEM
Incident date: Jan 6, 2019
WHEN VEHICLE IS SLOWED (EVEN SLIGHTLY) BY DEACCELERATING OR SPED UP BY ACCELERATING THE SHIFTING SUDDENING AND HARSHLY GRABS AND LURCHES EFFECTING VEHICLE STABILITY. THE IMPACT IS VERY PRONOUNCED AND AUDIBLY LOUD AT HIGHWAY SPEEDS. THE VEHICLE HAS ALSO LUNGED FORWARD AS SHIFTING OCCURS WHEN BRAKING JUST PRIOR TO COMING TO A FULL STOP. THIS HAS HAPPENED ON MULTIPLE DATES.
Incident date: Dec 28, 2018
OUTSIDE TEMP 27 F. OPENED FRONT PASSENGER DOOR AND IT WOULD NOT STAY SHUT. HAD TO USE ROPE TO TIE PASSENGER DOOR TO REAR DOOR BEHIND DRIVER TO KEEP IT SHUT SO I COULD GO TO EYE DOCTOR, A THREE HOUR DRIVE AWAY. AS TEMPERATURE HAS RISEN, IT SEEMS TO BE LATCHING TO STAY SHUT NOW, BUT I DO NOT TRUST IT.
Incident date: Dec 28, 2018
OUTSIDE TEMP 27 F. OPENED FRONT PASSENGER DOOR AND IT WOULD NOT STAY SHUT. HAD TO USE ROPE TO TIE PASSENGER DOOR TO REAR DOOR BEHIND DRIVER TO KEEP IT SHUT SO I COULD GO TO EYE DOCTOR, A THREE HOUR DRIVE AWAY. AS TEMPERATURE HAS RISEN, IT SEEMS TO BE LATCHING TO STAY SHUT NOW, BUT I DO NOT TRUST IT.
Incident date: Dec 29, 2018
TL* THE CONTACT OWNS A 2016 LINCOLN MKC. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING AND "SHIFT SYSTEM FAULT" APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO JOHNSON'S BROTHER LINCOLN (7455 S GENERAL BRUCE DR, TEMPLE, TX 76502, (254) 773-5257) TO BE DIAGNOSED, BUT THE MECHANIC REFUSED TO ASSIST. THE DEALER DENIED THAT THE VEHICLE HAD A STALLING FAILURE AND SUGGESTED THAT T... Read more
Incident date: Jan 10, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE CONTACT CALLED BRINSON FORD AT 903-874-8880 (LOCATED AT 1951 MARTIN LUTHER KING JR. BLVD, CORSICANA, TX 75110) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO... Read more
LINCOLN
MKZ HYBRID
(2012) — STRUCTURE:BODY
Dec 27, 2018
Incident date: Dec 27, 2018
FAILURE OF DRIVER'S INSIDE DOOR HANDLE: WHEN ATTEMPTING TO EXIT MY CAR, THE DOOR HANDLE'S MECHANISM SUDDENLY FAILED AND I WAS UNABLE TO EGRESS THE VEHICLE AND I CAME CLOSE TO PANICKING. SO I WAS FORCED TO EXIT VIA THE PASSENGER DOOR WHICH WAS VERY DIFFICULT CLIMBING OVER THE CENTER CONSOLE. AFTER TALKING TO THE LINCOLN ASSISTANT SERVICE MANAGER AND RESEARCHING THE INTERNET, I QUICKLY LEARNED TH... Read more
Incident date: Dec 27, 2018
ODI #11163521 HAS BEEN REPAIRED. I NO LONGER HAVE A COMPLAINT.
Incident date: Dec 18, 2018
I RECENTLY HAD OPEN HEART SURGERY AND NEED TO GET THE PASSENGER SIDE AIR BAG DISABLED. MY LINCOLN DEALER WILL DISABLE THE AIR BAG BUT THEY NEED SOME STATEMENT FROM YOUR AGENCY TO ALLOW THE TO COMPLETE THE DISABLE. MY NAME: (XXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Oct 1, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WEIKERT FORD (21399 US-27, LAKE WALES, FL 33859, (800) 472-6973) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFAC... Read more
Incident date: Dec 19, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKT. THE CONTACT STATED THAT THE VEHICLE DID NOT START WITHOUT WARNING AND WAS TOWED TO AUTONATION FORD ST. PETERSBURG (727-231-1323, LOCATED AT 2525 34TH ST N, ST. PETERSBURG, FL 33713). THE DEALER REPLACED THE FUEL PUMP ELECTRICAL MODULE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000... Read more
Incident date: Dec 19, 2018
TL* THE CONTACT OWNS A 2014 LINCOLN MKT. THE CONTACT STATED THAT THE VEHICLE DID NOT START WITHOUT WARNING AND WAS TOWED TO AUTONATION FORD ST. PETERSBURG (727-231-1323, LOCATED AT 2525 34TH ST N, ST. PETERSBURG, FL 33713). THE DEALER REPLACED THE FUEL PUMP ELECTRICAL MODULE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000... Read more
Incident date: Dec 26, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALER (VELDE FORD, 488 US-1, VERO BEACH, FL 32962, 772-569-3400) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT C... Read more
Incident date: Jun 1, 2018
TAKATA RECALL. WE/VE BEEN WAITING FOR OVER TWO YEARS TO GET OUR CAR REPAIED. WHEN COMPLAINING TO LINCOLN, THEY OFFERED A LOANER. HAVE CALLED THE 2 CLOSEST DEALERS, AND THEY HAVE NO LOANERS AVAILABLE. LINCOLN GIVES US THE RUN AROUND. MY GOD, THEY'RE IN THE CAR BUSINESS AND I CAN'T BELIEVE THEY DON'T HAVE LOANERS AVAILABLE. MY WIFE IS SCARED TO DEATH TO RIDE IN THIS CAR. CAN YOU HELP US?
Incident date: Jan 1, 2015
RECALL FOR AIR BAG INFLATOR. HAVE NOT BEEN RECALLED AS OF YET
Incident date: Dec 19, 2018
WHEN I READ ABOUT THE STEERING WHEEL BOLT RECALL IN JUNE 2018 I CHECKED THE CONDITION OF MY STEERING WHEEL BOLT AND DISCOVERED IT WAS LOOSE AND WAS THE BAD DESIGN THAT WAS BEING RECALLED. I WAITED FOR A RECALL NOTICE THAT NEVER CAME AND WHEN I CHECKED WITH DEALER IN DECEMBER 2018 THEY INFORMED ME THAT MY CAR WAS NOT ON THE RECALL LIST. I HAVE PURCHASED A NEW BOLT AND WILL INSTALL MYSELF. HOW... Read more
Incident date: Dec 19, 2018
UPON STARTING THE VEHICLE, WHEN I PUT THE CAR IN REVERSE ORDER DRIVE IN LOW SPEED OR GETTING INTO GEAR THE CAR SPUTTERS. IT STALLS AND POWERS OFF, CREATING A HAZARD. IT IS BEGINNING TO HAPPEN MORE FREQUENTLY. IT WILL ACT AS IF IT IS NOT RECEIVING FUEL AND IT MAKES ME RESTART IT. MOST OCCURS IN PARKING LOTS OR DRIVEWAYS.
Incident date: Aug 1, 2018
2007 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER DECLINED TO HAVE THE AIRBAG REPLACED DUE TO THE DEALER DAMAGING A DECORATIVE PIECE THAT WOULD LEAVE AN OPEN HOLE IN THE DASHBOARD. THE CONSUMER OPTED TO WAIT UNTIL THE DEALER LOCATED A REPLACEMENT DECORATIVE PIECE, WHICH HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOTIFIED. *JS
Incident date: Aug 1, 2018
2007 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER DECLINED TO HAVE THE AIRBAG REPLACED DUE TO THE DEALER DAMAGING A DECORATIVE PIECE THAT WOULD LEAVE AN OPEN HOLE IN THE DASHBOARD. THE CONSUMER OPTED TO WAIT UNTIL THE DEALER LOCATED A REPLACEMENT DECORATIVE PIECE, WHICH HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOTIFIED. *JS
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CANNON FORD LINCOLN (904 N DAVIS AVE, CLEVELAND, MS 38732, (662)-843-2785) WAS CONTACTED AND CONFIRMED THAT THE PART... Read more
Incident date: Dec 12, 2018
WE OWN 21 LINCOLN MKTS 8 OF THEM OVER TIME HAVE POPPED THERE PANORAMIC GLASS ROOFS , HALF OF THEM SITTING IN PARKING LOTS , THE OTHER HALF WITH CUSTOMERS IN CARS GOING DOWN THE ROAD , THIS VEHICLE POPPED ON EXPRESSWAY WITH PASSANGERS IN CAR.
Incident date: Dec 9, 2018
FIRST NOTICED THE PROBLEM WHEN I HAD NO HEAT BLOWING FROM MY HEATER, (CAR WAS NOT OVERHEATING OR ANYTHING), I CHECKED MY ANTIFREEZE AND IT WAS LOW SO I ADDED IT AND I HAD HEAT IN MY CAR AGAIN. FOUR DAYS LATER, I HAD THE SAME THING HAPPEN, NO ANTIFREEZE (AND AGAIN NOTHING SHOWING MY CAR OVERHEATING), ADDED ANTIFREEZE AND HAD HEAT AGAIN. PARKED MY CAR ON A CEMENT DRIVEWAY AND OBSERVED NO ANTIFREEZ... Read more
Incident date: Dec 8, 2016
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NORTHTOWNE FORD LINCOLN (21 NE VIVION RD, KANSAS CITY, MO 64118, (816) 453-2710) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NO... Read more
Incident date: Oct 10, 2018
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FOX FORD LINCOLN (2501 N ELSTON AVE, CHICAGO, IL 60647, (773) 687-7800) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILAB... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE DEALERS (MAXWELL FORD, 5000 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, (512) 443-5000) AND (LEIF JOHNSON FORD, 501 E KOENIG LN, AUSTIN, TX 78751, (512) 454-3711) STATED THAT THE PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD ARRIVE. THE MANUFACTURER... Read more
Incident date: Dec 10, 2018
ON 12/10/2018 AT 5 PM I MADE A RIGHT TURN TO MERGE INTO TRAFFIC WHEN MY POWER STEERING FAILED MID TURN. SHOCKED AND SURPRISED AT TO WHAT WAS HAPPENING, I VEERED INTO THE ON COMING TRAFFIC NOT BEING ABLE TO KEEP THE VEHICLE IN THE PROPER LANE BECAUSE OF THE AMOUNT OF EFFORT REQUIRED TO STEER. I MISSED HAVING AN ACCIDENT BY INCHES AND CUT OFF A DRIVER WHOM GOT ANGRY WITH ME AND I THOUGHT MIGHT FOL... Read more
Incident date: Dec 1, 2014
MY FRONT PASSENGER AIR BAG LIGHT COMES ON SAYING IT ISN'T FUNCTIONING - HAS HAPPENED SINCE I BOUGHT THE CAR IN 2014, BUT I NEVER NOTICED UNTIL WARRANTY WAS OVER (ONLY HAPPENS IF SOMEONE SITS IN SEAT, WHICH IS NOT OFTEN). I DO NOT SEE ANY RECALL -AND WONDER IF THISIS SOMETHING I HAVE TO HAVE FIXED AT MY OWN COST AS DEALER SAID "TOO BAD". NO PROBLEMS AS OF YET, BUT WORRIED A PASSENGER CAN BE HURT ... Read more
Incident date: Jul 19, 2017
TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER (ALL STAR FORD, 2586 RANGE PARK DR, DENHAM SPRINGS, LA 70726, (225) 490-7649) WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE ... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN JUNE OF 2016. THE DEALER (FORD LINCOLN OF FRANKLIN, 1129 MURFREESBORO RD, FRANKLIN, TN 37604) STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT H... Read more
Incident date: Dec 10, 2018
TAKATA RECALL: THERE IS ONLY ONE LINCOLN DEALER REMAINING IN CENTRAL MASSACHUSETTS AND THEY KEEP TELLING ME THAT THERE ARE NO REPLACEMENT AIRBAGS FOR A 2010 MODEL LINCOLN MKZ SEDAN.WE HAVE BEEN TRYING TO SCHEDULE AN APPOINTMENT SINCE JULY 2017 AND I CALL MONTHLY AND KEEP GETTING THE SAME ANSWER. TIME TO ESCALATE THIS TO NHTSA
Incident date: Jul 25, 2016
2010 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Incident date: Jan 4, 2008
THE SUSPENSION ON THIS SUV IS EXTREMELY DANGEROUS I HAVE REPLACED THE SUSPENSION AIRBAGS OH RINGS COMPRESSORS MULTIPLE TIMES AND EACH TIME IT TURNS COLD AND I LIVE IN ARIZONA THE CAR DROPS AND ON ABLE TO DRIVE IT DUE TO EXTREME VIOLENT SHAKING TO WEAR THE CAR SEEMS LIKE IT'S GOING TO ROLL OVER SOMETHING NEEDS TO BE DONE WITH THE SUSPENSION ON THIS VEHICLE LINCOLN NEEDS TO OWN UP TO THIS MISTAKE