Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Nov 18, 2019
I PURCHASED THE AUTO ON AUG 24, 2019. I HAVE ENCOUNTERED 5 ISSUES WITH THE VEHICLE SO FAR - 3 MECHANICAL AND 2, COSMETIC. I'LL FOCUS ON THE MECHANICAL. BESIDE THE PENDING RECALL, I AM EXPERIENCING THE FOLLOWING: 1) THE PASSENGER SEAT IN FRONT ROW LACKS THE MOTOR FOR THE MASSAGE FUNCTION. LINCOLN HAS NOW TAKEN OVER 2 MONTHS TO REPAIR DUE TO LACK OF PART. 2) THE ELECTRICAL PARKING BRAKE COMES ON ... Read more
Incident date: Nov 18, 2019
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FLASHED INTERMITTENTLY WHILE IN OPERATION. IN ADDITION, THE FRONT DRIVER'S SIDE WHEEL MADE AN ABNORMAL SQUEAKING NOISE WHILE TRAVELING UNDER 25 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEA... Read more
Incident date: Nov 18, 2019
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FLASHED INTERMITTENTLY WHILE IN OPERATION. IN ADDITION, THE FRONT DRIVER'S SIDE WHEEL MADE AN ABNORMAL SQUEAKING NOISE WHILE TRAVELING UNDER 25 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEA... Read more
Incident date: Nov 15, 2019
WHEN DRIVING DOWN A FREEWAY THE BRAKE BOOSTER WENT OUT AGAIN AFTER IT HAD BEEN REPLACED. WHEN I TRIED TO BRAKE, THE PEDAL WENT DOWN TO THE FLOOR WITHOUT BRINGING THE VEHICLE TO A STOP OR EVEN SLOWING IT DOWN. THIS NEARLY CAUSED AN ACCIDENT. WE CALLED THE DEALERSHIP AND THEY SAID SINCE IT HAD BEEN REPLACED ALREADY IT WASNT UNDER WARRANTY ANYMORE.
Incident date: Nov 13, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GREG SWEET FORD (440-593-7736, LOCATED AT 4011 E CENTER ST, NORTH KINGSVILLE, OH 44068) WHERE THE BRAKE MODULE (PART NUMBER: DT4Z2C215A) WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Incident date: Nov 18, 2019
HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTP... Read more
Incident date: Apr 29, 2019
UNABLE TO PUT GAS IN THE TANK MORE THAN 1/2 A GALLON AT A TIME. FUEL STATION PUMP SHUTS OFF AS IF THE TANK IS FULL. THIS HAS HAPPENED ON MORE THAN 1 FILL UP.
Incident date: Feb 16, 2019
MY VEHICLE'S FUEL PUMP ELECTRONIC CONTROL MODULE FAILED AND MY VEHICLE WOULD NOT START. THERE IS A RECALL FOR THIS ISSUE FOR THE SAME MODEL YEAR, HOWEVER MY VIN NUMBER IS NOT INCLUDED IN THIS RECALL. I PAID FOR AND HAD THE FUEL PUMP ELECTRONIC CONTROL MODULE REPLACED AT THE LINCOLN DEALERSHIP. THE DATE NOTATED BELOW IS IN REFERENCE TO WHEN THIS INCIDENT OCCURED. THE OTHER ISSUE INVOLVES THE MAN... Read more
Incident date: Feb 16, 2019
MY VEHICLE'S FUEL PUMP ELECTRONIC CONTROL MODULE FAILED AND MY VEHICLE WOULD NOT START. THERE IS A RECALL FOR THIS ISSUE FOR THE SAME MODEL YEAR, HOWEVER MY VIN NUMBER IS NOT INCLUDED IN THIS RECALL. I PAID FOR AND HAD THE FUEL PUMP ELECTRONIC CONTROL MODULE REPLACED AT THE LINCOLN DEALERSHIP. THE DATE NOTATED BELOW IS IN REFERENCE TO WHEN THIS INCIDENT OCCURED. THE OTHER ISSUE INVOLVES THE MAN... Read more
Incident date: Nov 13, 2019
I PURCHASED THE CAR USED A MONTH AGO. TODAY IS THE SECOND DAY THAT AFTER STARTING THE CAR THE DASH DISPLAYED A POWER STEERING FAULT MESSAGE. SURE ENOUGH I CAN BARELY STEER THE CAR. EACH TIME I TURNED THE CAR OFF, WAITED 30 SECONDS, TURNED THE CAR BACK ON AND THE PROBLEM WENT AWAY.
Incident date: Nov 4, 2019
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE PULLED TO THE RIGHT OR LEFT INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GRAND LEDGE FORD LINCOLN (6080 E SAGINAW HWY, GRAND LEDGE, MI 48837, (517) 627-8100) WHERE IT WAS TEST DRIVEN. THE DEALER DID NOT FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THE... Read more
Incident date: Nov 4, 2019
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE PULLED TO THE RIGHT OR LEFT INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GRAND LEDGE FORD LINCOLN (6080 E SAGINAW HWY, GRAND LEDGE, MI 48837, (517) 627-8100) WHERE IT WAS TEST DRIVEN. THE DEALER DID NOT FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THE... Read more
Incident date: Nov 1, 2019
WHEN LOADING GROCERIES IN THE TRUNK OF THE SUV, I HAD KEYS IN MY POCKET AND MY 8 YEAR OLD WAS LEANING OVER IN THE TRUNK PUTTING THE BAGS IN THE BACK- HER FEET WERE UNDER NEATH THE BACK OF THE CAR AND THE TRUNK STARTED CLOSING BC I WAS WITHIN RANGE FOR THE HANDLESS ENTRY (WHERE YOU WAVE YOUR FOOT UNDER THE REAR OF THE CAR FOR THE TRUNK TO OPEN) THE TRUNK STARTED CLOSING WITH HER LEANED INTO THE BAC... Read more
Incident date: Nov 9, 2019
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
Incident date: Nov 9, 2019
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
Incident date: Nov 9, 2019
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
Incident date: Nov 9, 2019
WHILE DRIVING, ON RT. 264 THE EPAS STEERING TURNED OFF WITHOUT WARNING. MY WIFE HAD TO FIGHT TO GET THE VEHICLE TO THE SIDE OF THE ROAD. THE EFFORT TO TURN THE STEERING WHEEL WAS SO GREAT THAT I HAD TO TAKE OVER FROM MY WIFE. IT TOOK ALL MY EFFORT TO TURN THE STEERING WHEEL, IT WAS SO STIFF. I TOOK THE VEHICLE TO THE DEALER TODAY AND HAD IT CHECKED OUT. THEY REPORTED THAT IT WAS CAUSED BY LOW T... Read more
Incident date: Nov 1, 2019
RESTRAINTS INDICATOR LAMP WARNING LIGHT ON EVERY TIME PASSENGER GETS IN AND BUCKLED UP. WHILE IN MOTION IT WILL TURN ON! DEALER COULDN'T FIGURE IT OUT.
Incident date: Nov 1, 2019
RESTRAINTS INDICATOR LAMP WARNING LIGHT ON EVERY TIME PASSENGER GETS IN AND BUCKLED UP. WHILE IN MOTION IT WILL TURN ON! DEALER COULDN'T FIGURE IT OUT.
Incident date: Oct 21, 2019
VEHICLE WON'T START DUE TO DISCHARGED BATTERY.
Incident date: Sep 9, 2019
TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. WHILE AT A RED LIGHT, THE VEHICLE STALLED AND SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT INCIDENT. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AL PACKER FORD WEST PALM BEACH (1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) WHERE T... Read more
Incident date: Sep 9, 2019
TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. WHILE AT A RED LIGHT, THE VEHICLE STALLED AND SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT INCIDENT. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AL PACKER FORD WEST PALM BEACH (1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) WHERE T... Read more
Incident date: Nov 4, 2019
I HAVE A 2010 LINCOLN MKT AND I HAVE BEEN HAVING TROUBLE WITH THE POWER STEERING. IT RANDOMLY STOPS WORKING AND IT DIFFICULT TO STEER THE CAR. I ALMOST HIT A MAILBOX TODAY BECAUSE THE STEERING BECAME SO STIFF AND THE ALERT CAME UP ON MY DASH. THERE IS A RECALL FOR THE 2011 AND 2012 MODELS BUT THE NHTSA RECALL SHOULD INCLUDE THE 2010 MODELS AS WELL. I HAVE CHILDREN AND THIS IS A HUGE SAFETY HAZARD!... Read more
Incident date: Nov 4, 2019
I HAVE A 2010 LINCOLN MKT AND I HAVE BEEN HAVING TROUBLE WITH THE POWER STEERING. IT RANDOMLY STOPS WORKING AND IT DIFFICULT TO STEER THE CAR. I ALMOST HIT A MAILBOX TODAY BECAUSE THE STEERING BECAME SO STIFF AND THE ALERT CAME UP ON MY DASH. THERE IS A RECALL FOR THE 2011 AND 2012 MODELS BUT THE NHTSA RECALL SHOULD INCLUDE THE 2010 MODELS AS WELL. I HAVE CHILDREN AND THIS IS A HUGE SAFETY HAZARD!... Read more
Incident date: Oct 31, 2019
HIT A GUARDRAIL ON THE PARKWAY AND ONLY THE PASSENGER AIRBAG DEPLOYED.
Crash
Incident date: Aug 15, 2019
BRAKE LIGHT LED ASSEMBLY HAS 2 OF 3 ROWS NOT FUNCTIONING; FORD EXTENDED WARRANTY ON 2010 & '11 MODEL YEAR, BUT NOT 2012 FOR THIS FAILURE. SEEMS A DEFECT FAILURE FORD HAS ADMITTED ON EARLIER MODEL YEARS, BUT DOES NOT WANT TO ADMIT IT ALSO HAPPENS ON THIS MODEL YEAR. GUESS THEY ARE USING LEFT OVER PARTS'. LOTS OF PICTURES OF THIS PROBLEM ON THE WEB / INTERNET. PASSENGER / RIGHT SIDE BRAKE LIGHTS.
Incident date: Nov 1, 2019
PORTION OF LED TAIL-LIGHTS ARE OUT. THIS IS A KNOWN ISSUE THAT HAS BEEN COVERED ON 2010'S AND 2011'S HOWEVER MY 2012 IS NOT COVERED EVEN THOUGH THEY ARE IDENTICAL VEHICLES WITH IDENTICAL PART NUMBERS
Incident date: Oct 30, 2019
DRIVING DOWN THE HIGHWAY AND MY CAR STARTED RUNNING WEIRD AND HAD NO POWER. PULLED OVER AND THERE WAS STEAM COMING FROM THE ENGINE COMPARTMENT. THE COOLANT JUG WAS EMPTY. CHECKED THE OIL AND IT IT WAS MILKY AND STEAMING AS WELL.
Incident date: Apr 30, 2019
CARVANA STATES "THANK YOU FOR TAKING THE TIME TO EMAIL US ABOUT YOUR RECENT VEHICLE PURCHASE! CARVANA TAKES PRIDE IN THE VEHICLES THAT WE PROVIDE AND SELL TO EVERY CUSTOMER. PER OUR STANDARDS, WE COMPLETE A 150 POINT INSPECTION OF EVERY VEHICLE HOWEVER THIS WAS NOT THE CASE. I HAD SO MANY ISSUES FROM TRANSMISSION FAILURE, SPEAKERS NOT WORKING, SPEED ISSUES WITH CAR NOT ACCELERATING TO TIRES NOT ... Read more
Incident date: Apr 30, 2019
CARVANA STATES "THANK YOU FOR TAKING THE TIME TO EMAIL US ABOUT YOUR RECENT VEHICLE PURCHASE! CARVANA TAKES PRIDE IN THE VEHICLES THAT WE PROVIDE AND SELL TO EVERY CUSTOMER. PER OUR STANDARDS, WE COMPLETE A 150 POINT INSPECTION OF EVERY VEHICLE HOWEVER THIS WAS NOT THE CASE. I HAD SO MANY ISSUES FROM TRANSMISSION FAILURE, SPEAKERS NOT WORKING, SPEED ISSUES WITH CAR NOT ACCELERATING TO TIRES NOT ... Read more
Incident date: Mar 15, 2017
I RECENTLY SUBMITTED A LETTER TO FORD/LINCOLN COMPANY AS WELL AS THE NHTSA DATED 9/11/19. I REACHED OUT TO LINCOLN/FORD COMPANY LAST WEEK IN REGARDS TO STATED LETTER AND THE ERROR CODES OF P0356 AND P1299, WHICH HAS TO WHAT I HAVE BEEN TOLD BY (2) DIFFERENT CARE REPAIR SHOPS THAT THESE ARE COMMON ERROR IN FORD EDGE AND LINCOLN MKX. THESE CODES ARE RELATED TO THE PCU MODULE AND THE IGNITION COILS ... Read more
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Oct 26, 2019
THE FIRST TIME IT HAPPENED WAS WHILE DRIVING WHEN MY WHEEL LOCKED UP AND I WAS UNABLE TO TURN IT AT ALL. IT HAPPENED AGAIN AFTER GAS AT A GAS STATION, I WAS STATIONARY BUT THE STEERING WHEEL STILL LOCKED UP.
Incident date: Oct 12, 2019
TWO WEEKS AGO I GOT IN MY CAR AND DROVE DOWN TO THE INTERSECTION AT THE END OF MY STREET. WHEN I HIT THE BRAKE PEDAL, NOTHING HAPPENED OTHER THAN THE SUDDEN APPEARANCE OF THREE DASHBOARD WARNING LIGHTS ABOUT BRAKE FAILURE. THE CAR WOULD NOT STOP AND CONTINUED INTO THE INTERSECTION. BEFORE CALAMITY STRUCK, I MANAGED TO PULL UP THE PARKING BRAKE AND TURN THE CAR INTO THE CURB, STOPPING IT.
LINCOLN
MKZ HYBRID
(2012) - STEERING
Oct 28, 2019
Incident date: Oct 27, 2019
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, 'SERVICE ADVANCETRAC' AND 'SERVICE STEERING ASSIST' WERE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE LOCAL DEALER WAS... Read more
Incident date: Oct 28, 2019
I REPORTED A SIMILAR PROBLEM A FEW WEEKS AGO; AS I DRIVE I GET ALERTS OF SAFETY FEATURES NOT BEING AVAILABLE AND A POWERTRAIN MALFUNCTION. WHILE DRIVING THIS AFTERNOON SPEED LESS THAN 15 MPH, I GOT THE SAME ALERTS, BUT WERE FOLLOWED BY A COMPLETE LOSS OF DISPLAYS. THE RADIO SHOWED A "VEHICLE NETWORK COMMUNICATION ERROR" AND I COULD STILL SEE THE PRNDS, BUT I LOST ALL OTHER CONTROLS: SPEEDOMETER... Read more
Incident date: Oct 14, 2019
VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!
Crash
Incident date: Oct 14, 2019
VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!
Crash
Incident date: Oct 14, 2019
VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!
Crash
Incident date: Oct 24, 2019
AT VARIOUS SPEEDS, DEFECTIVE FCIM (FRONT CONTROLS INTERFACE MODULE) RESULTING IN TEMPERATURE SET TO ALL THE WAY HI/MAX FAN, CREATING CABIN TEMPERATURES EXCEEDING 90 DEGREES FAHRENHEIT. TURNING OFF THE AC SYSTEM OR REDUCING THE TEMPERATURE DOES NOT RESOLVE THE ISSUE. PERFORMING A RESET OF THE CAR'S SYNC SYSTEM DOES NOT RESOLVE THE ISSUE. THIS IS A COMMON COMPLAINT, GENERATING AT LEAST 3 NHTSA COMPL... Read more
Incident date: Sep 2, 2019
TRANSMISSION WAS REPLACED NOW SPEEDOMETER IS 10 MILES FASTER THAN THE SPEED OF THE CAR LINCOLN DOESNT KNOW HOW TO FIX IT.WHEN CAR TURNS ON THE RADIO WILL PUT THE HEAT ALL THE WAY UP IN 80 DEGREE WEATHER AND WHEN YOU TRY TO ADJUST IT GOES BACK UP TO HI HEAT
Incident date: Sep 2, 2019
TRANSMISSION WAS REPLACED NOW SPEEDOMETER IS 10 MILES FASTER THAN THE SPEED OF THE CAR LINCOLN DOESNT KNOW HOW TO FIX IT.WHEN CAR TURNS ON THE RADIO WILL PUT THE HEAT ALL THE WAY UP IN 80 DEGREE WEATHER AND WHEN YOU TRY TO ADJUST IT GOES BACK UP TO HI HEAT
Incident date: Sep 2, 2019
TRANSMISSION WAS REPLACED NOW SPEEDOMETER IS 10 MILES FASTER THAN THE SPEED OF THE CAR LINCOLN DOESNT KNOW HOW TO FIX IT.WHEN CAR TURNS ON THE RADIO WILL PUT THE HEAT ALL THE WAY UP IN 80 DEGREE WEATHER AND WHEN YOU TRY TO ADJUST IT GOES BACK UP TO HI HEAT
Incident date: Oct 11, 2019
I WENT TO START MY VEHICLE NO POWER AT ALL.. WEIRD NOTHING EVER HAPPENED LIKE THAT BEFORE. SO I GET AAA TO GIVE ME A BOOST. I GET TO MY DESTINATION. GO TO GET BACK IN MY CAR AND LEAVE. CAR DEAD NO POWER AT ALL. GET TOWED TO THE DEALER. BATTERY CHECK WAS GOOD. THEY COULDN'T FIND OUT THE PROBLEM. THEN THE CAR WOULD GET JUMP STARTED BUT WOULDN'T TURN OFF WHEN YOU PRESS THE BUTTON ONLY THE AUXILIARY T... Read more
Incident date: Oct 11, 2019
I WENT TO START MY VEHICLE NO POWER AT ALL.. WEIRD NOTHING EVER HAPPENED LIKE THAT BEFORE. SO I GET AAA TO GIVE ME A BOOST. I GET TO MY DESTINATION. GO TO GET BACK IN MY CAR AND LEAVE. CAR DEAD NO POWER AT ALL. GET TOWED TO THE DEALER. BATTERY CHECK WAS GOOD. THEY COULDN'T FIND OUT THE PROBLEM. THEN THE CAR WOULD GET JUMP STARTED BUT WOULDN'T TURN OFF WHEN YOU PRESS THE BUTTON ONLY THE AUXILIARY T... Read more
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS UNAWARE IF THE FAILURE OCCURRED WHILE DRIVING OR UPON STARTING THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,000.*PM*JB
Incident date: Oct 17, 2019
THE VEHICLE WAS IN MOTION WHEN BRAKE PRESSURE WAS LOST AS I WAS TURNING RIGHT. I HAVE TO PUSH THE BRAKE ALL THE WAY INTO THE FLOOR BOARD. THIS HAS HAPPENED THREE OTHER TIMES, WHERE THE BRAKES EVENTUALLY RESET THEMSELVES TO WHERE I GENTLY PUSH DOWN ON THE BRAKE PEDAL. AT THIS MOMENT I HAVE TO PUSH HARD ON THE BRAKE PEDAL ALL THE WAY DOWN TO THE FLOOR BOARD.