Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jan 23, 2020
THE ELECTRICAL POWER ASSISTED STEERING FAILED AGAIN WITHOUT WARNING. WHEN THIS UNIT CEASES OPERATION, IT ALSO AFFECTS THE VEHICLE POWER TRAIN BY SHUTTING DOWN THE TRACTION CONTROL AND THE ANTI LOCK BRAKING, IT SEEMS. WHEN THE ELECTRICAL ASSIST STOP WORKING, THE VEHICLE IS EXTREMELY DIFFICULT TO CONTROL AS IT TAKES ALL THE EFFORT A PERSON CAN MUSTER TO TURN THE STEERING WHEEL. THIS IS A VERY BAD... Read more
Incident date: Jan 23, 2020
THE ELECTRICAL POWER ASSISTED STEERING FAILED AGAIN WITHOUT WARNING. WHEN THIS UNIT CEASES OPERATION, IT ALSO AFFECTS THE VEHICLE POWER TRAIN BY SHUTTING DOWN THE TRACTION CONTROL AND THE ANTI LOCK BRAKING, IT SEEMS. WHEN THE ELECTRICAL ASSIST STOP WORKING, THE VEHICLE IS EXTREMELY DIFFICULT TO CONTROL AS IT TAKES ALL THE EFFORT A PERSON CAN MUSTER TO TURN THE STEERING WHEEL. THIS IS A VERY BAD... Read more
Incident date: Jan 23, 2020
THE ELECTRICAL POWER ASSISTED STEERING FAILED AGAIN WITHOUT WARNING. WHEN THIS UNIT CEASES OPERATION, IT ALSO AFFECTS THE VEHICLE POWER TRAIN BY SHUTTING DOWN THE TRACTION CONTROL AND THE ANTI LOCK BRAKING, IT SEEMS. WHEN THE ELECTRICAL ASSIST STOP WORKING, THE VEHICLE IS EXTREMELY DIFFICULT TO CONTROL AS IT TAKES ALL THE EFFORT A PERSON CAN MUSTER TO TURN THE STEERING WHEEL. THIS IS A VERY BAD... Read more
Incident date: Nov 21, 2019
IN OCTOBER 2019, THE BRAKES IN MY 2012 LINCOLN MKX WENT OUT AS I WAS DRIVING. I HAD NO BREAK PEDAL PRESSURE. I WAS ABLE TO STOP, USING MY EMERGENCY BREAK TO SLOW DOWN FULLY, AND FORTUNATELY I WAS CLOSE TO HOME AND NO ONE WAS HURT. I BROUGHT MY CAR INTO OUR LOCAL LINCOLN DEALER AND WAS TOLD THAT IT WAS THE BREAK BOOSTER AND IT NEEDED TO BE REPLACED. I DID SOME RESEARCH ONLINE AND FOUND THAT I... Read more
Incident date: Dec 18, 2018
AFTER RECEIVING A LETTER IN THE MAIL REGARDING MY AIRBAG RECALL, I BROUGHT MY VEHICLE INTO WARREN FORD TO HAVE THE AIRBAGS RECALL RESOLVED. WHEN I PICKED UP MY CAR THERE WAS NOW AN AIRBAG LIGHT ON, ON THE DASH. PRIOR TO HAVING ANY WORK DONE THERE WERE NO DASH LIGHTS ON. WARREN FORD INFORMED US UPON REQUEST THAT THERE IS "NOTHING THEY ARE WILLING TO DO." THIS IS AN ISSUE BECAUSE PRIOR TO THE WORK B... Read more
Incident date: Dec 18, 2018
AFTER RECEIVING A LETTER IN THE MAIL REGARDING MY AIRBAG RECALL, I BROUGHT MY VEHICLE INTO WARREN FORD TO HAVE THE AIRBAGS RECALL RESOLVED. WHEN I PICKED UP MY CAR THERE WAS NOW AN AIRBAG LIGHT ON, ON THE DASH. PRIOR TO HAVING ANY WORK DONE THERE WERE NO DASH LIGHTS ON. WARREN FORD INFORMED US UPON REQUEST THAT THERE IS "NOTHING THEY ARE WILLING TO DO." THIS IS AN ISSUE BECAUSE PRIOR TO THE WORK B... Read more
Incident date: Dec 21, 2019
TL* THE CONTACT OWNS A 2007 LINCOLN ZEPHYR. THE CONTACT RECEIVED AN EMAIL FOR A RECALL UNDER NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). KOONS FORD LINCOLN OF ANNAPOLIS (2540 RIVA RD, ANNAPOLIS, MD 21401) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAIL... Read more
Incident date: Jan 22, 2020
I HAVE ONLY 20,118 ORIGINAL MILES ON MY 2004 LINCOLN TOWN CAR ULTIMATE. THE STEERING COLUMN UNDER THE HOOD IS TERRIBLY RUSTED. THE CORROSION LOOKS SCARY. I WANTED TO TAKE IT TO THE DEALER TO HAVE THEM TELL ME IF I NEEDED TO REPLACE IT! NOW, I WASN'T LOOKING FOR FORD TO PAY FOR ANYTHING BUT GET THIS - THEY WANT ME TO PAY THEM A $100 DIAGNOSTIC FEE JUST TO TELL ME IF I NEED TO REPLACE THE STEERING C... Read more
Incident date: Dec 12, 2019
IN CAR ACCIDENT ON DEC 12, 2019. UPON IMPACT. SEVERE PAIN CAUSED FROM AIR BAG DEPLOYMENT. MYSELF AND MY SON WHEN BOTH HIT IN THE FACE. MY CAR WAS COMPLETELY TOTALED DUE TO AIR BAG DEPLOYMENT . MY CAR WAS TURNED A LITTLE TO THE RIGHT TO AVOID FULL BLOWN REAR IMPACT COMING UP OVER HILL. WAS ON A CITY STREET AND MY STEERING WHEEL WAS BROKEN IN HALF. I AM RECEIVING RECALL ON AIR BAGS 40 DAYS AFTER ACC... Read more
Crash
2 injured
Incident date: Dec 12, 2019
IN CAR ACCIDENT ON DEC 12, 2019. UPON IMPACT. SEVERE PAIN CAUSED FROM AIR BAG DEPLOYMENT. MYSELF AND MY SON WHEN BOTH HIT IN THE FACE. MY CAR WAS COMPLETELY TOTALED DUE TO AIR BAG DEPLOYMENT . MY CAR WAS TURNED A LITTLE TO THE RIGHT TO AVOID FULL BLOWN REAR IMPACT COMING UP OVER HILL. WAS ON A CITY STREET AND MY STEERING WHEEL WAS BROKEN IN HALF. I AM RECEIVING RECALL ON AIR BAGS 40 DAYS AFTER ACC... Read more
Crash
2 injured
Incident date: Dec 12, 2019
IN CAR ACCIDENT ON DEC 12, 2019. UPON IMPACT. SEVERE PAIN CAUSED FROM AIR BAG DEPLOYMENT. MYSELF AND MY SON WHEN BOTH HIT IN THE FACE. MY CAR WAS COMPLETELY TOTALED DUE TO AIR BAG DEPLOYMENT . MY CAR WAS TURNED A LITTLE TO THE RIGHT TO AVOID FULL BLOWN REAR IMPACT COMING UP OVER HILL. WAS ON A CITY STREET AND MY STEERING WHEEL WAS BROKEN IN HALF. I AM RECEIVING RECALL ON AIR BAGS 40 DAYS AFTER ACC... Read more
Crash
2 injured
Incident date: Jan 19, 2020
MY CAR IS EFFECTED BY THE RECALL, IT LOSSES BRAKES PERIODICALLY AND NEXT TO IMPOSSIBLE TO STOP SOMETIMES. IS THERE ANYTHING I CAN DO ABOUT THIS TILL THE MANUFACTURER IS ABLE TO FIX IT? THIS IS MY ONLY MEANS OF TRANSPORTATION...
Incident date: Jan 6, 2020
TL* THE CONTACT OWNS A 2019 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE IN FRONT STOPPED SUDDENLY AND THE CONTACT CRASHED INTO THE REAR OF THE VEHICLE. THE SEATBELT PR TENSIONER FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISING TO HER CHEST FROM THE SEAT BELT. THE 2 CHILDREN RECEIVED SMALL BRUISING TO THE FACE AND LEFT ... Read more
Crash
3 injured
Incident date: Jan 6, 2020
TL* THE CONTACT OWNS A 2019 LINCOLN NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE IN FRONT STOPPED SUDDENLY AND THE CONTACT CRASHED INTO THE REAR OF THE VEHICLE. THE SEATBELT PR TENSIONER FAILED TO OPERATE AS INTENDED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISING TO HER CHEST FROM THE SEAT BELT. THE 2 CHILDREN RECEIVED SMALL BRUISING TO THE FACE AND LEFT ... Read more
Crash
3 injured
Incident date: Jan 15, 2020
I GOT IN MY VEHICLE 1 MORNING AND NOTICED KNOCKING ONCE I STARTED IT. A VERY LIGHT KNOCK. I IMMEDIATELY KNEW SOMETHING WAS WRONG. I CHECKED AND CHANGED MY OIL. THE OIL WAS MILKY AND I SUSPECTED THAT COOLANT WAS BEING MIXED WITH OIL. I HAVE ALWAYS GOT MY OIL CHANGED WHEN REQUIRED. MY CAR HAS NEVER RAN HOT. THE VEHICLE WAS STATIONARY IN MY HOME DRIVEWAY. PRIOR TO HEARING THE KNOCKING MY VEHIC... Read more
Incident date: Jan 14, 2020
WHILE DRIVING THE VEHICLE WHEN BACKING UP OR PULLING FORWARD THE BACK UP CAMERA, AND THE FORWARD CAMERA ARE NOT CONSTANT, AND JITTER RAPIDLY. THIS CAN LEAD TO AN ACCIDENT WHEN A PERSON IS BACKING UP AND THE CAMERA JITTERS TO THE POINT WHERE THE PERSON CAN NOT SEE CLEARLY USING THE BACK UP CAMERA OR THE FRONT CAMERA DURING DRIVING OPERATIONS.
Incident date: Jan 14, 2020
WHILE DRIVING THE VEHICLE WHEN BACKING UP OR PULLING FORWARD THE BACK UP CAMERA, AND THE FORWARD CAMERA ARE NOT CONSTANT, AND JITTER RAPIDLY. THIS CAN LEAD TO AN ACCIDENT WHEN A PERSON IS BACKING UP AND THE CAMERA JITTERS TO THE POINT WHERE THE PERSON CAN NOT SEE CLEARLY USING THE BACK UP CAMERA OR THE FRONT CAMERA DURING DRIVING OPERATIONS.
LINCOLN
CONTINENTAL
(2017) - STRUCTURE:BODY
Jan 15, 2020
Incident date: Dec 23, 2019
LEFT FROM DRIVER DOOR WILL NOT LATCH WHEN CLOSED. RECALL #19V-077, HAVE TAKEN VEHICLE TO FORD DEALERSHIP IN MILLEDGEVILLE ABOUT 2 WEEKS AGO, THEY SEEM TO BE HAVING PROBLEMS GETTING PARTS.
Incident date: Jan 9, 2020
IF YOU ARE ON A HILL SUCH AS A DRIVEWAY AND YOU TURN YOUR CAR ON TO ACCESSORY MODE AND THEN FORGET YOUR CAR IS NOT TURNED ON YOU CAN PUT YOUR CAR INTO GEAR. IF YOU PUT YOUR CAR INTO REVERSE AND THE CAR STARTS ROLLING IT IS DIFFICULT TO STOP IT BECAUSE YOU HAVE NO POWER ON THE BRAKES AND CANNOT TURN THE STEERING WHEEL BECAUSE IT IS LOCKED. THIS IS VERY DANGEROUS. THERE MAY BE A CHILD BEHIND A CAR... Read more
Incident date: Aug 10, 2019
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Incident date: Aug 10, 2019
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Incident date: Aug 10, 2019
THE BACK AIR BAGS ARE NOT EVEN 3 MONTHS I PIT IN THE FRONT.
Incident date: Jan 3, 2020
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
Incident date: Jan 3, 2020
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
Incident date: Jan 3, 2020
TIRES KEP GOING CUZ OF THE ALLL BECAUSE THIS IS BENCHING IS OUT IN THE BACK AND TIRES KEEP GOING
Incident date: Jan 12, 2020
TIRE WENT FLAT AND LOST ALL POWER STEERING. I COULD NOT EVEN DRIVE IT TO THE NEAREST SERVICE STATION ON THE SPARE TIRE AND HAD TO HAVE IT TOWED. SAFETY RECALL ON 2011 AND NEWER BUT NOT ON 2010 - THIS CAR HAS A DANGEROUS POWER STEERING UNIT AND YOU SHOULDN'T HAVE A CAR THAT'S INOPERABLE JUST BECAUSE YOU HAVE A FLAT TIRE.
Incident date: Jan 13, 2020
DRIVING DOWN THE HIGHWAY THE MOON ROOF MAKES A LOUD POPPING NOISE THEN SHATTERS
Incident date: Jan 10, 2020
THE BRAKE SERVICE LIGHT COMES ON PERIODICALLY AS WELL AS THE SERVICE ADVANCE TRAC MESSAGE ACROSS THE DASHBOARD AND THE BRAKES DON'T FUNCTION PROPERLY AT THIS TIME PREVENTING THE VEHICLE FROM STOPPING WHILE DRIVING.
Incident date: Jan 11, 2020
PICTURE OF AMWRENCH CAME UP ON THE DASH INDICATING TO CHECK OWNERS MANUEL. POWERTRAIN ISSUE. THERE IS A RECALL FOR THIS (2014 LINCOLN MKZ HYBRID RECALL # 13VS94000) BUT MY VIN IS NOT LISTED. WARNING LIGHT CAME ON WHILE DRIVING IN TOWN.
Incident date: Nov 7, 2019
WHILE DRIVING MY VEHICLE ON A HIGHWAY, SMOKE STARTED TO COME FROM THE HOOD. THIS IS APPROXIMATELY 10-15 MINUTES AFTER I HAD BEEN DRIVING THE VEHICLE. THE SMOKE BECAME WORSE AND LUCKILY I WAS ABLE TO PULL OVER TO TURN THE VEHICLE OFF. THE SMOKE CONTINUED TO INTENSIFY AND STARTED TO COME THROUGH THE VENTS. I EXITED THE VEHICLE AND SAW FIRE UNDERNEATH THE THE CAR. NOT TOO LONG AFTER THE ENTIRE HOOD O... Read more
Fire
Incident date: Dec 2, 2019
THERE WAS A RECALL ON THE WINDOWS OF OUR LINCOLN ZEPHYR WHICH WERE BEING SCRATCHED DUE TO A BAD FIT INTO THE DOOR PANELS. OUR LOCAL LINCOLN REMEDIED IT BY DOING A 'TECHNICAL BULLETIN' ON THE CAR. HOWEVER, IT IS STILL DOING IT AND THE WINDOWS ARE SO SCRATCHED YOU CAN BARELY SEE OUT OF THEM. THIS HAS HAPPENED OVER TIME. IT'S MY DAUGHTERS CAR AND I DIDN'T REALIZE HOW BAD IT WAS UNTIL I HAD TO D... Read more
Incident date: Jan 9, 2020
ON I35, DRIVING 70, VEHICLE SUDDENLY LOST ACCELERATION COMPLETELY AND WE WERE ABLE TO COAST TO SHOULDER, CAR STILL RUNNING. WARNING LIGHT LOW OIL PRESSURE CAME ON AS WELL AS SYDTEM TRANS ALERT. WHEN PUT IN GEAR WOULD GO 10 YARDS, WOULD QUIT.
Incident date: Jan 9, 2020
ON I35, DRIVING 70, VEHICLE SUDDENLY LOST ACCELERATION COMPLETELY AND WE WERE ABLE TO COAST TO SHOULDER, CAR STILL RUNNING. WARNING LIGHT LOW OIL PRESSURE CAME ON AS WELL AS SYDTEM TRANS ALERT. WHEN PUT IN GEAR WOULD GO 10 YARDS, WOULD QUIT.
Incident date: Jan 9, 2020
ON I35, DRIVING 70, VEHICLE SUDDENLY LOST ACCELERATION COMPLETELY AND WE WERE ABLE TO COAST TO SHOULDER, CAR STILL RUNNING. WARNING LIGHT LOW OIL PRESSURE CAME ON AS WELL AS SYDTEM TRANS ALERT. WHEN PUT IN GEAR WOULD GO 10 YARDS, WOULD QUIT.
Incident date: Dec 21, 2019
TL* THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO REMEDY THE RECALL WAS NOT YET AVAILABLE. NORTH PARK LINCOLN LOCATED AT 9207 SAN PEDRO AVE, SAN ANTONIO, TX 78216, (210) 341-8841, WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE REPAIRED HOWEVER, UPON ARRIVAL T... Read more
Incident date: Dec 20, 2019
TL* THE CONTACT OWNED A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING LOT AND ATTEMPTING TO DRIVE UP A HILL, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE ACCELERATED EXCESSIVELY INDEPENDENTLY. THE BRAKES CEASED TO OPERATE AND THE CONTACT WAS UNAWARE IF ANY WARNING LIGHTS ILLUMINATED. THE CONTACT THEN FORCED THE VEHICLE INTO PARK AS THE VEHICLE WHICH... Read more
Crash
Incident date: Dec 20, 2019
TL* THE CONTACT OWNED A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING LOT AND ATTEMPTING TO DRIVE UP A HILL, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE ACCELERATED EXCESSIVELY INDEPENDENTLY. THE BRAKES CEASED TO OPERATE AND THE CONTACT WAS UNAWARE IF ANY WARNING LIGHTS ILLUMINATED. THE CONTACT THEN FORCED THE VEHICLE INTO PARK AS THE VEHICLE WHICH... Read more
Crash
Incident date: Dec 20, 2019
TL* THE CONTACT OWNED A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING LOT AND ATTEMPTING TO DRIVE UP A HILL, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THE VEHICLE ACCELERATED EXCESSIVELY INDEPENDENTLY. THE BRAKES CEASED TO OPERATE AND THE CONTACT WAS UNAWARE IF ANY WARNING LIGHTS ILLUMINATED. THE CONTACT THEN FORCED THE VEHICLE INTO PARK AS THE VEHICLE WHICH... Read more
Crash
Incident date: Dec 29, 2019
WHILE MAKING A LEFT TURN ON A BRIDGE THE STEERING WHEEL BECAME UNABLE TO TURN. DURING LEFT TURNS THE STEERING IS OFTEN VERY DIFFICULT TO STEER.
Incident date: Dec 29, 2019
WHILE MAKING A LEFT TURN ON A BRIDGE THE STEERING WHEEL BECAME UNABLE TO TURN. DURING LEFT TURNS THE STEERING IS OFTEN VERY DIFFICULT TO STEER.
Incident date: Dec 29, 2019
WHILE MAKING A LEFT TURN ON A BRIDGE THE STEERING WHEEL BECAME UNABLE TO TURN. DURING LEFT TURNS THE STEERING IS OFTEN VERY DIFFICULT TO STEER.
Incident date: Dec 20, 2019
DRIVING ON A LOCAL MAJOR ROAD THE BRAKES DID NOT WORK, BRAKES WENT LOW AND CAR WOULD NOT STOP. PUMPING DID NOT HELP. WENT THROUGH 2 LIGHTS. NO ACCIDENT. TOOK CAR TO SERVICE STATION, THEY COULD NOT FIND THE PROBLEM. CAR WORKS FINE NOW BUT I'M WORRIED ABOUT IT HAPPENING AGAIN.
Incident date: Dec 13, 2019
THE TRANSMISSION IN THESE CARS GO OUT WITHOUT WARNING. THEY WILL STOP THE VEHICLE FROM ACCELERATING WHEN DRIVING DOWN THE ROAD. YOU WILL HAVE TO PULL OVER AND ONCE YOU PULLOVER AND COME TO A COMPLETE STOP IT WILL NOT LET THE CAR ENGAGE INTO GEAR AND MOVE.
Incident date: Oct 4, 2019
WHEN THE TEMPERATURE DROPS THE LIFTGATE WILL NOT STAY UP AND WILL CLOSE COMPLETELY ON A PERSON OR ITEMS IN ITS WAY. THIS IS WHILE VEHICLE IS STATIONARY AND TRY TO LOAD ITEMS IN THE BACK AREA. THIS HAS HAPPENED ON MORE THAN ONE OCCASION.
Incident date: Dec 30, 2019
LOSS OF POWER STEERING WHILE ENTERING A HIGHWAY. BECAME VERY HARD TO TURN.
Incident date: Dec 27, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED WHILE HER HUSBANDS FRIEND WAS DRIVING AT APPROXIMATELY 60 MPH, THE VEHICLE FELT AS IF THEY WENT OVER CEMENT BLOCKS AND MADE A LOUD NOISE. THERE WERE NO WARNING LIGHTS. THE DRIVER MERGED OFF THE ROAD. THE VEHICLE WAS TOWED AND TAKEN TO A LOCAL MECHANIC FOR A DIAGNOSIS. THE VEHICLE WAS DIAGNOSED THAT THE BOLTS WERE MISSING AND THE BOLTS AT ... Read more
Incident date: Dec 19, 2019
HPU HAS RECALL ON IT FOR BRAKES. MY HPU FAILED ONCE ALREADY. LINCOLN DEALERSHIP REFERRED ME TO LINCOLN. RECALL IS SOMETIME NEXT QUARTER WHEN THEY HAVE PARTS. LINCOLN WILL NOT REPAIR OR PROVIDE LOANER FOR NOW AND TOLD ME TO DRIVE AT OWN RISK.I WAS APPROACHING A STOP WHEN PROBLEM MANIFESTED ITSELF. I WAS BARELY ABLE TO STOP CAR AND MISS THE CAR IN FRONT OF ME. REPORTED PROBLEM IMMEDIATELY. I DON'T T... Read more
Crash
Incident date: Sep 2, 2019
FORD MOTOR COMPANY IS RECALLING 600,000 VEHICLES FOR A FAULTY VALVE IN THE HYDRAULIC BRAKING SYSTEM. THE RECALL DOESN'T CURRENTLY INCLUDE THE 2010 MKX WHICH I OWN. I HAVE HAD AN INTERMITTENT BRAKING PROBLEM THE LAST THREE MONTHS IN WHICH I TOOK IT IN AND WAS GIVEN NEW BRAKES AND ROTORS BUT HASN'T FIXED THE PROBLEM OF THE BRAKE PETAL INTERMITTENTLY BECOMING HARDER WHILE BRAKING REQUIRING A LONGER D... Read more