Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Sep 3, 2019
WHEN DRIVING CAR READS TRANSMISSION NOT AND IN PARK AND CAR AND ENGINE BOTH SHUT OFF WHILE DRIVING
Incident date: Sep 10, 2019
FOR THE SECOND ONE TIME IN A MONTH MY LOCKING MECHANISM ON MY 2014 LINCOLN MKZ HYBRID. FORD IS RECALLING VEHICLES OF THE SAME YEAR FOR THE SAME PROBLEM AND THE DEALERSHIPS SAY MY VIN NUMBER ISN'T PART OF IT. 2 DOOR LATCH REPLACEMENTS IS 800.00. THIS IS RIDICULOUS WHEN OTHER VEHICLES THE SAME YET MAKE AND MODEL AS MINE ARE ACCEPTABLE FOR THE RECALL. I OPENED MY DOOR AND NOW THE LATCH WON'T STAY CLO... Read more
Incident date: Sep 10, 2019
THE SPEEDOMETER DOES NOT REFLECT THE CORRECT SPEED. GENERALLY, THE SPEEDOMETER WILL SHOW A SPEED 5MPH FASTER THAN THE ACTUAL SPEED OF THE VEHICLE. IN MOTION, HIGHWAY OR CITY DRIVING.
Incident date: Sep 1, 2019
WHILE DRIVING DOWN THE INTERSTATE IN MY 2014 LINCOLN MKZ 2.0 ECOBOOST I ATTEMPTED TO MATCH THE SPEED OF THE FAST LANE AND MERGE. WHEN ACCELERATING THE ENGINE BEGAN TO SHUDDER ALMOST STALL WITH NO POWER. IT WAS VERY DANGEROUS.
Incident date: Sep 9, 2019
THERE HAS BEEN A HISSING NOISE MADE WHILE DEPRESSING THE BRAKE PEDAL FOR SEVERAL MONTHS. LATELY, WHILE PRESSING THE BRAKE PEDAL, IT FEELS 'SPONGY' WITHOUT A NOTICEABLE EFFECT ON BRAKING PERFORMANCE. JUST RECENTLY, THE EFFORT REQUIRED TO STOP THE CAR HAS INCREASED TO THE POINT THAT IT FEELS LIKE THE POWER BRAKING SYSTEM IS HARDLY ASSISTING. THIS MATCHES THE DESCRIPTION OF FIELD SERVICE ACTION... Read more
Incident date: Mar 16, 2019
"TAKATA RECALL." I NOTICED A FEW WEEKS AGO THAT MY AIRBAG LIGHT IS ON. I HAVE 28000 ACTUAL MILES ON THE 2005 LINCOLN TOWN CAR THAT HAS ALWAYS BEEN GARAGED. I HAVE NOT HAD A RECALL ON THE AIRBAG LIGHT AND I WOULD LIKE FOR YOU TO CHECK IT OUT AND LET ME KNOW OF ANY RECALLS ON THE AIRBAGS.
Incident date: Sep 8, 2019
POWER STEERING FROZE UP INSTANTLY WHEN SUDDEN FLUID DROP IN SYSTEM. CAR COULD NOT BE STEERED TO SIDE OF ROAD. ONCE FLUID WAS PUT BACK IN RESERVOIR THE STEERING CAME BACK. THIS COULD HAVE CAUSE S FATAL ACCIDENT.
Incident date: Sep 6, 2018
TL* THE CONTACT OWNS A 2003 LINCOLN AVIATOR. THE CONTACT STATED THAT THE GEAR SHIFT LEVER POSITION WAS NOT IN ALIGNMENT WITH THE TRANSMISSION. THE CONTACT STATED THAT THE INDICATOR DID NOT DISPLAY THE CORRECT GEAR THAT WAS BEING UTILIZED. ANTELOPE VALLEY FORD (LOCATED AT 1155 AUTO MALL DR, LANCASTER, CA 93534, (888) 415-0959) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFO... Read more
Incident date: Apr 4, 2019
TL* THE CONTACT OWNED A 2018 LINCOLN MKX. WHILE THE CONTACT WAS STOPPED IN TRAFFIC, A 2004 CHEVROLET TAHOE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE BOTTOM OF THE DRIVER'S SEAT SLID ALL THE WAY BACK AND THE SEAT BACK RECLINED. AS A RESULT, THE SEAT BELT DID NOT RESTRAIN THE CONTACT BECAUSE HE DID NOT MOVE FORWARD IN THE SEAT. THE CONTACT SUSTAINED INJURIES TO THE BACK, KNEES, WRIST, AND ... Read more
Crash
1 injured
Incident date: Sep 2, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. WHILE DRIVING 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST FAULT WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO BALDWIN MOTORS (LOCATED AT 1730 N HWY 190, COVINGTON, LA 70433, (800) 533-4308) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS... Read more
Incident date: Sep 3, 2019
HAD BRAKES FIXED DURING INITIAL RECALL 4/17/2018. WAS NOT NOTIFIED OF RECALL UNTIL BRAKES WENT OUT. BRAKES FAILED AGAIN ON 9/3/19. PRESTIGE FORD CONTACTED TWICE WITH NO RETURN CALL. IS THIS GOING TO BE FIXED AT NO CHARGE DUE TO MANUFACTURE FAILURE? ONLY 3,300 MILES PUT ON CAR SINCE BRAKES WERE FIXED THE FIRST TIME. VEHICAL WAS MOVING AND ON HIGHWAY BRAKING TO MAKE TURN. BRAKE PETAL WENT TO THE FL... Read more
LINCOLN
CONTINENTAL
(2017) — UNKNOWN OR OTHER
Sep 5, 2019
Incident date: Apr 6, 2019
DOOR LOCK ISSUES AS THEY OPENED AND WON'T CLOSE WHILE DRIVING
Incident date: Aug 30, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 60 MPH, THE BRAKES FAILED. THE CONTACT DROVE TO APPLE FORD SHAKOPEE (1624 WESTON CT, SHAKOPEE, MN 55379, (952) 445-2420) WHERE IT WAS DIAGNOSED THAT THE BRAKE POWER BOOSTER MALFUNCTIONED AND NEEDED TO BE REPLACED; HOWEVER, THEY DID NOT HAVE THE PART AVAILABLE. THE DEALER STATED THAT THE VEHICLE SHOULD NOT BE DRIVEN BECAUSE THE BRAKES COULD FAI... Read more
Incident date: Aug 23, 2019
THE BRAKE BOOSTER WAS REPLACED ON MY 2011 LINCOLN MKX DUE TO A RECALL DUE TO BRAKE FAILURE. IT WAS REPLACED APPROXIMATELY 1,000 MILES AGO AND NOW IT HAS FAILED AGAIN AND NEARLY CAUSED A SERIOUS ACCIDENT..THIS INCIDENT WAS ON THE 23RD OF AUGUST 2019. THIS MANUFACTURER USED FAULTY BRAKE BOOSTERS FROM THE BEGINNING. THIS CAR ONLY HAS 53,578 CURRENT MILES. THIS AUTOMOBILE IS A DANGER NOT ONLY T... Read more
LINCOLN
CONTINENTAL
(2017) — ELECTRONIC STABILITY CONTROL (ESC)
Sep 4, 2019
Incident date: Apr 25, 2019
"TAKATA RECALL", ON APRIL 25, I WAS TRAVELING TO ATLANTA, GA FROM VIRGINIA TO ATTEND A CONFERENCE AND STOPPED TO GET GAS AND MY DRIVER'S DOOR LOCKED ME INSIDE THE CAR. I HAD TO USE THE LATCH TO RELEASE THE LOCK. I HAVE CONTACTED DEALERSHIP ABOUT THE ISSUE AND I HAVE NOT RECEIVED ANY REMEDY TO THIS ISSUE. MY VEHICLE WILL NOT LET ME SET THE CRUISE CONTROL ON THE HIGHWAY, THE WRENCH LIGHT STAYS LIT A... Read more
LINCOLN
CONTINENTAL
(2017) — SEATS
Sep 4, 2019
Incident date: Apr 25, 2019
"TAKATA RECALL", ON APRIL 25, I WAS TRAVELING TO ATLANTA, GA FROM VIRGINIA TO ATTEND A CONFERENCE AND STOPPED TO GET GAS AND MY DRIVER'S DOOR LOCKED ME INSIDE THE CAR. I HAD TO USE THE LATCH TO RELEASE THE LOCK. I HAVE CONTACTED DEALERSHIP ABOUT THE ISSUE AND I HAVE NOT RECEIVED ANY REMEDY TO THIS ISSUE. MY VEHICLE WILL NOT LET ME SET THE CRUISE CONTROL ON THE HIGHWAY, THE WRENCH LIGHT STAYS LIT A... Read more
LINCOLN
CONTINENTAL
(2017) — UNKNOWN OR OTHER
Sep 4, 2019
Incident date: Apr 25, 2019
"TAKATA RECALL", ON APRIL 25, I WAS TRAVELING TO ATLANTA, GA FROM VIRGINIA TO ATTEND A CONFERENCE AND STOPPED TO GET GAS AND MY DRIVER'S DOOR LOCKED ME INSIDE THE CAR. I HAD TO USE THE LATCH TO RELEASE THE LOCK. I HAVE CONTACTED DEALERSHIP ABOUT THE ISSUE AND I HAVE NOT RECEIVED ANY REMEDY TO THIS ISSUE. MY VEHICLE WILL NOT LET ME SET THE CRUISE CONTROL ON THE HIGHWAY, THE WRENCH LIGHT STAYS LIT A... Read more
Incident date: Aug 29, 2019
DRIVING HOME AT RUSH HOUR AND CAR SUDDENLY LOST ENGINE POWER, NO RESPONSE WHEN PUSHING ACCELERATOR, MULTIPLE DASH LIGHTS CAME IN. UNABLE TO TRAVEL MORE THEN 5-MPH.HAPPENED MULTIPLE TIMES IN THE FOLLOWING HOURS, TOWED TO DEALER.
Incident date: Aug 27, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. WHILE DRIVING IN A FUNERAL PROCESSION, SMOKE AND FLAMES APPEARED FROM THE ENGINE COMPARTMENT UNDER THE HOOD. PRIOR TO THE FAILURE, THE VEHICLE HAD BEEN PARKED WITH THE ENGINE OFF FOR THREE HOURS. THE DRIVER STOPPED THE VEHICLE, ASKED THE PASSENGERS TO EXIT, OPENED THE HOOD, AND EXTINGUISHED THE FLAMES WITH A FIRE EXTINGUISHER. THE FIRE DEPARTMENT ARRIVED TO... Read more
Fire
Incident date: Aug 28, 2019
THERE IS NO WEIGHT SENSOR IN THE FRONT PASSENGER SEAT. THERE IS NO NOTIFICATION THAT THE SEAT BELT IS NOT FASTENED. THE AIR BAG DOES NOT WORK UNLESS THE SEAT BELT IS FASTENED. MY GRANDCHILDREN'S WEIGHT IS NOT REGISTERED AND THEREFORE THE AIR BAG WILL DEPLOY IF THEY ARE IN THE PASSENGER FRONT SEAT AND SEAT BELTED IN. I WAS TOLD BY LINCOLN NAVIGATOR DIVISION AT FORD MOTOR COMPANY THAT THIS IS THE WA... Read more
Incident date: Aug 28, 2019
THERE IS NO WEIGHT SENSOR IN THE FRONT PASSENGER SEAT. THERE IS NO NOTIFICATION THAT THE SEAT BELT IS NOT FASTENED. THE AIR BAG DOES NOT WORK UNLESS THE SEAT BELT IS FASTENED. MY GRANDCHILDREN'S WEIGHT IS NOT REGISTERED AND THEREFORE THE AIR BAG WILL DEPLOY IF THEY ARE IN THE PASSENGER FRONT SEAT AND SEAT BELTED IN. I WAS TOLD BY LINCOLN NAVIGATOR DIVISION AT FORD MOTOR COMPANY THAT THIS IS THE WA... Read more
Incident date: Aug 28, 2019
THERE IS NO WEIGHT SENSOR IN THE FRONT PASSENGER SEAT. THERE IS NO NOTIFICATION THAT THE SEAT BELT IS NOT FASTENED. THE AIR BAG DOES NOT WORK UNLESS THE SEAT BELT IS FASTENED. MY GRANDCHILDREN'S WEIGHT IS NOT REGISTERED AND THEREFORE THE AIR BAG WILL DEPLOY IF THEY ARE IN THE PASSENGER FRONT SEAT AND SEAT BELTED IN. I WAS TOLD BY LINCOLN NAVIGATOR DIVISION AT FORD MOTOR COMPANY THAT THIS IS THE WA... Read more
Incident date: Aug 31, 2019
MY '19 NAUTILUS IS EQUIPPED WITH THE 2.7 LITER ENGINE. WHEN ACCELERATING HARD TO MERGE ONTO THE FREEWAY OR PASSING ANOTHER MOTOR VEHICLE. THERE'S A STRONG ODOR OF VEHICLE EXHAUST. THE ROTTEN EGG SMELL TAKES OVER THE INTERIOR OF THE VEHICLE FORCING YOU TO PUT DOWN ALL THE WINDOWS TO REMOVE IT.
Incident date: Aug 15, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE TAIL LIGHTS RETAINED WATER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED YEARS AGO FOR THE SAME FAILURE AND WAS SEALED. THE FAILURE RECURRED WITH A HORIZONTAL HAIRLINE FRACTURE. THE CONTACT STATED THAT THE WATER MUST HAVE ENTERED THE TAIL LIGHTS WHEN HE DROVE THROUGH A CAR WASH OR WHEN IT WAS RAINING. THE FAILURE RECURRED THR... Read more
Incident date: Aug 10, 2019
TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. UPON STARTING THE VEHICLE, THE INSTRUMENT PANEL WENT COMPLETELY BLANK AND FAILED TO FUNCTION. THE CONTACT DROVE TO STIVERS FORD LINCOLN (4000 EASTERN BLVD, MONTGOMERY, AL 36116, 334-613-5000) WHERE THEY INFORMED THE MANUFACTURER OF THE FAILURE. THE MANUFACTURER REPLIED THAT THEY WERE UNAWARE OF THE DEFECT. THE VEHICLE WAS RETURNED TO THE CONTACT UNREPA... Read more
Incident date: Aug 24, 2019
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. WHILE DRIVING APPROXIMATELY 70 MPH, THE POWER STEERING SEIZED AND THE CONTACT WAS UNABLE TO MANEUVER THE VEHICLE. THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED SEVERAL TIMES IN ORDER TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED; HOWEVER, MAC HAIK'S SOUTHWAY FORD (LOCATED AT 7... Read more
Incident date: Aug 28, 2019
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHEN ATTEMPTING TO MOVE THE VEHICLE INTO THE LEFT LANE, A BEEPING SOUND WAS HEARD AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CHECK ENGINE, POWER STEERING SERVICE NOW, AND ADVANCETRAC SYSTEM INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRIC POWER ASSIST AND STEERING GEAR FA... Read more
Incident date: Aug 25, 2019
BALL JOINT BOLTS LOOSEN OR DON'T TIGHTEN TO SPECIFICATIONS WHICH CAUSES A LOT OF WEAR AND TEAR ON THE FRONT END OF MY VEHICLE. I'VE HAD TO HAVE THEM REPLACED TWICE AND TIGHTENED UP OR RE-FIXED SEVERAL TIMES IT'S UNSAFE AT TIME. I TAKE CHANCES OF MY LIFE SAFETY. I MOSTLY HAVE HAD PROBLEMS ON THE REGULAR STREETS AND TO AFRAID AT MOST TIMES TO EVEN THINK ABOUT GETTING ON A HIGHWAY.
Incident date: Aug 25, 2019
BALL JOINT BOLTS LOOSEN OR DON'T TIGHTEN TO SPECIFICATIONS WHICH CAUSES A LOT OF WEAR AND TEAR ON THE FRONT END OF MY VEHICLE. I'VE HAD TO HAVE THEM REPLACED TWICE AND TIGHTENED UP OR RE-FIXED SEVERAL TIMES IT'S UNSAFE AT TIME. I TAKE CHANCES OF MY LIFE SAFETY. I MOSTLY HAVE HAD PROBLEMS ON THE REGULAR STREETS AND TO AFRAID AT MOST TIMES TO EVEN THINK ABOUT GETTING ON A HIGHWAY.
Incident date: Aug 25, 2019
BALL JOINT BOLTS LOOSEN OR DON'T TIGHTEN TO SPECIFICATIONS WHICH CAUSES A LOT OF WEAR AND TEAR ON THE FRONT END OF MY VEHICLE. I'VE HAD TO HAVE THEM REPLACED TWICE AND TIGHTENED UP OR RE-FIXED SEVERAL TIMES IT'S UNSAFE AT TIME. I TAKE CHANCES OF MY LIFE SAFETY. I MOSTLY HAVE HAD PROBLEMS ON THE REGULAR STREETS AND TO AFRAID AT MOST TIMES TO EVEN THINK ABOUT GETTING ON A HIGHWAY.
Incident date: Aug 20, 2019
TL* THE CONTACT OWNS A 2012 LINCOLN MKX. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS APPLIED, BUT THE VEHICLE FAILED TO RESPOND. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD, AND THE VEHICLE TREMBLED AND SHOOK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LINCOLN OF CINCINNATI (9620 MONTGOMERY RD, CINCINNATI, OH 45242, (513) 683-3800). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED... Read more
Incident date: Aug 16, 2019
RAIN WATER LEAK NEXT TO PASSENGER SIDE BACK REAR POWER WINDOW WHILE PARKED
Incident date: May 27, 2019
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE WHEELS ON THE VEHICLE WERE LEAKING AIR. THE CONTACT DROVE TO BILL KNIGHT LINCOLN VOLVO (4111 S MEMORIAL DR, TULSA, OK 74145) FOUR TIMES. THE DEALER SANDED DOWN THE CORROSION ON THE INTERIOR OF THE RIM AND MOUNTED IT BACK ON THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY FOUR YEARS. THE VEHICLE WAS NO... Read more
Incident date: Aug 21, 2018
TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE. WHEN THE DEALER ATTEMPTED TO PLACE A NEW TIRE ON THE VEHICLE, THEY NOTICED THAT THE WHEEL WAS LOOSE. THE LUG NUTS WERE LOOSE AND THE TIRE CAME OFF. THE VEHICLE WAS TAKEN TO ACADEMY FORD (13401 BALTIMORE AVE, LAUREL, MD 20707, (800) 658-7794) TO BE REPAIRED; HOWEVER, THE LU... Read more
Incident date: Aug 21, 2019
TRANSMISSION JERKS DURING AUTOMATIC SHIFTING AND AT SLOW SPEEDS ACCELERATES FORWARD. DEALER SAYS FORD IS AWARE AND THEY CAN'T REPAIR. OCCURS WHEN VEHICLE IS IN MOTION. HAPPENS EVERY TIME I DRIVE.
Incident date: Aug 23, 2019
WHEN CLOSING THE REAR PASSENGER DOOR THE DOOR WILL NOT LATCH TO CLOSE SECURELY. THE LATCH IS STUCK OPEN. WE WERE SITTING IN A PARKING LOT AND WITH SOME WORK GOT IT TO LATCH CLOSED UNTIL WE GOT HOME. WHEN WE OPEN AND THEN CLOSED THE DOOR AGAIN, THE SAME THING HAPPEN AND THE LATCH IT STUCK SO IT WILL NOT LATCH TO SECURELY CLOSE. CURRENTLY I CANNOT DRIVE THE CAR DUE TO THE ISSUE.
Incident date: Aug 5, 2019
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE DRIVING 70 MPH, EXTRA FORCE WAS REQUIRED TO TURN THE STEERING WHEEL RIGHT AND LEFT, AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRILL'S AUTO SALES (388 SOUTHAMPTON RD, WESTFIELD, MA 01085, (413) 568-9487) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND DRIVE AXLE NEEDED TO BE REPLACED. THE CONTACT MENTIONE... Read more
Incident date: Aug 5, 2019
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE DRIVING 70 MPH, EXTRA FORCE WAS REQUIRED TO TURN THE STEERING WHEEL RIGHT AND LEFT, AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRILL'S AUTO SALES (388 SOUTHAMPTON RD, WESTFIELD, MA 01085, (413) 568-9487) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND DRIVE AXLE NEEDED TO BE REPLACED. THE CONTACT MENTIONE... Read more
Incident date: Aug 5, 2019
TL* THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. WHILE DRIVING 70 MPH, EXTRA FORCE WAS REQUIRED TO TURN THE STEERING WHEEL RIGHT AND LEFT, AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BRILL'S AUTO SALES (388 SOUTHAMPTON RD, WESTFIELD, MA 01085, (413) 568-9487) WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT AND DRIVE AXLE NEEDED TO BE REPLACED. THE CONTACT MENTIONE... Read more
Incident date: Aug 23, 2019
POWER STEERING ASSIST FAULT. THIS HAS HAPPENED TWICE NOW. FIRST INCIDENT WAS SEPTEMBER 29TH 2018, SECOND WAS TODAY AUGUST 23RD 2019. THERE WAS A RECALL PREVIOUSLY BUT ISN'T ONE FOR MY VIN NUMBER. VEHICLE FIRST TIME WAS IN MOTION ON CITY STREET, SECOND TIME WAS STATIONARY IN DRIVEWAY OF HOME.
Incident date: Aug 23, 2019
I WAS WORKING ON DOING MAINTENANCE ON MY CAR. NEXT THING I KNOW, THERE'S A FIRE. I GOT IT OUT QUICKLY ENOUGH WITH THE ORIGINAL EXTINGUISHER. THE SPEED CONTROL HARNESS, WHICH HAD A RECALL AT ONE POINT, IS BURNED AND A BRAKE LINE BUSTED. 9F924 IS THE NUMBER FOR THE PART. I DO NOT KNOW FOR CERTAIN IF THIS WAS EVER REPLACED. BUT IT MUST HAVE BEEN HOT ENOUGH TO CATCH BRAKE FLUID ON FIRE
Incident date: Aug 23, 2019
I WAS WORKING ON DOING MAINTENANCE ON MY CAR. NEXT THING I KNOW, THERE'S A FIRE. I GOT IT OUT QUICKLY ENOUGH WITH THE ORIGINAL EXTINGUISHER. THE SPEED CONTROL HARNESS, WHICH HAD A RECALL AT ONE POINT, IS BURNED AND A BRAKE LINE BUSTED. 9F924 IS THE NUMBER FOR THE PART. I DO NOT KNOW FOR CERTAIN IF THIS WAS EVER REPLACED. BUT IT MUST HAVE BEEN HOT ENOUGH TO CATCH BRAKE FLUID ON FIRE
Incident date: Aug 16, 2019
WITH LESS THAN 700 MILES ON THE NEW CAR, MY INSTRUMENT CLUSTER WENT BLACK. I TOOK IT TO THE SELLING DEALER WHO KEPT IT FOR SEVERAL DAYS AND SAID THEY COULDN'T REPLICATE THE ISSUE. I WAS INFORMED WHEN THEY RETURNED MY CAR THAT WHEN THEY FIRST STARTED THE CAR MY ISSUE WAS NOT THERE. WE RECEIVED SEVERAL TEXT MESSAGE WARNING FROM LINCOLN. PHOTO ATTACHED.
Incident date: Aug 16, 2019
THE SPEEDOMETER WOULD INTERMEDIATELY STOP WORKING. WHEN THIS IS HAPPENING IT WOULD HAVE A LOSS IN POWER OR BEGIN TO MISFIRE. WE HAVE NOW STOPPED DRIVING THE VEHICLE BECAUSE IT DOWN SHIFTED EXTREMELY HARD AT ROAD SPEED WHILE ALONG SIDE ANOTHER VEHICLE. THE WIFE WAS EXTREMELY SCARED AND I AM AFRAID IT WILL HAPPEN AGAIN AND CAUSE DAMAGE TO THE TRANSMISSION.
Incident date: Aug 16, 2019
THE SPEEDOMETER WOULD INTERMEDIATELY STOP WORKING. WHEN THIS IS HAPPENING IT WOULD HAVE A LOSS IN POWER OR BEGIN TO MISFIRE. WE HAVE NOW STOPPED DRIVING THE VEHICLE BECAUSE IT DOWN SHIFTED EXTREMELY HARD AT ROAD SPEED WHILE ALONG SIDE ANOTHER VEHICLE. THE WIFE WAS EXTREMELY SCARED AND I AM AFRAID IT WILL HAPPEN AGAIN AND CAUSE DAMAGE TO THE TRANSMISSION.
Incident date: Aug 16, 2019
DRIVER CAME TO PICK ME UP. DRIVER STOPPED, HE THOUGHT HE PUSHED PARK BUTTON. STARTED TO GET OUT OF CAR. GOT LEFT FOOT ON GROUND, SWUNG RIGHT FOOT OUT AND CAR STARTED ROLLING BACKWARDS. CAR DOOR KNOCKED HIM DOWN, CATCHING LEFT FOOT BETWEEN DOOR AND FRAME. CAR STARTED DRAGGING DRIVER DOWN STREET IN REVERSE. I HAD TO RUN AROUND DOOR, PUT CAR IN PARK. DRIVER DRAGGED BETWEEN 5-10 FEET(EST). DRIV... Read more
1 injured
Incident date: Jan 1, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING OBAUGH FORD INC. (13 LEE JACKSON HWY, STAUNTON, VA) ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPE... Read more
Incident date: Aug 17, 2019
TWICE I HAVE RECEIVED THE MESSAGE 'POWER STEERING FAULT' WHEN STARTING MY CAR. WHEN THIS HAPPENS THE STEERING WHEEL WILL NOT MOVE OR IS HARD TO MOVE. LUCKILY I HAVEN'T BEEN DRIVING DOWN THE HIGHWAY WHEN THIS HAS HAPPENED. I HAVE SEEN RECALLS FOR OTHER VEHICLES REGARDING THIS ISSUE.
Incident date: Aug 19, 2019
MY VEHICLE'S POWER SHUT DOWN WITHOUT ANY WARNING ON BUSY CITY STREET (3 LANE ROAD). I WAS UNABLE TO STEER OR BRAKE. I HAD TO COAST OFF THE ROAD UNTIL CAR STOPPED. THEN I PUT IT INTO PARK. IT RESTARTED AND DROVE FINE AFTER THE RESTART. VERY SCARY. THANKFUL I WASN'T DRIVING 70 MPH ON BUSY INTERSTATE. THROTTLE BODY REPLACED RECENTLY AS ENGINE HAD BEEN BUCKING AND WASN'T ACCELERATING WHEN GAS PEDAL W... Read more
Incident date: Aug 19, 2019
MY VEHICLE'S POWER SHUT DOWN WITHOUT ANY WARNING ON BUSY CITY STREET (3 LANE ROAD). I WAS UNABLE TO STEER OR BRAKE. I HAD TO COAST OFF THE ROAD UNTIL CAR STOPPED. THEN I PUT IT INTO PARK. IT RESTARTED AND DROVE FINE AFTER THE RESTART. VERY SCARY. THANKFUL I WASN'T DRIVING 70 MPH ON BUSY INTERSTATE. THROTTLE BODY REPLACED RECENTLY AS ENGINE HAD BEEN BUCKING AND WASN'T ACCELERATING WHEN GAS PEDAL W... Read more