Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Oct 26, 2019
THE FIRST TIME IT HAPPENED WAS WHILE DRIVING WHEN MY WHEEL LOCKED UP AND I WAS UNABLE TO TURN IT AT ALL. IT HAPPENED AGAIN AFTER GAS AT A GAS STATION, I WAS STATIONARY BUT THE STEERING WHEEL STILL LOCKED UP.
Incident date: Oct 12, 2019
TWO WEEKS AGO I GOT IN MY CAR AND DROVE DOWN TO THE INTERSECTION AT THE END OF MY STREET. WHEN I HIT THE BRAKE PEDAL, NOTHING HAPPENED OTHER THAN THE SUDDEN APPEARANCE OF THREE DASHBOARD WARNING LIGHTS ABOUT BRAKE FAILURE. THE CAR WOULD NOT STOP AND CONTINUED INTO THE INTERSECTION. BEFORE CALAMITY STRUCK, I MANAGED TO PULL UP THE PARKING BRAKE AND TURN THE CAR INTO THE CURB, STOPPING IT.
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Jun 28, 2019
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2008 LINCOLN MKX. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. ALSO, THE VEHICLE FAILED TO SLOW DOWN WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE POWER STEERING BECAME INOPERABLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE THROTTLE BODY POS... Read more
Incident date: Oct 28, 2019
I REPORTED A SIMILAR PROBLEM A FEW WEEKS AGO; AS I DRIVE I GET ALERTS OF SAFETY FEATURES NOT BEING AVAILABLE AND A POWERTRAIN MALFUNCTION. WHILE DRIVING THIS AFTERNOON SPEED LESS THAN 15 MPH, I GOT THE SAME ALERTS, BUT WERE FOLLOWED BY A COMPLETE LOSS OF DISPLAYS. THE RADIO SHOWED A "VEHICLE NETWORK COMMUNICATION ERROR" AND I COULD STILL SEE THE PRNDS, BUT I LOST ALL OTHER CONTROLS: SPEEDOMETER... Read more
Incident date: Oct 14, 2019
VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!
Crash
Incident date: Oct 14, 2019
VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!
Crash
Incident date: Oct 14, 2019
VEHICLE SHUT DOWN COMPLETELY WHILE DRIVING ON THE HIGHWAY. THE ERROR MESSAGE "THE VEHICLE HAS SHUT DOWN" APPEAREDIN ON THE DASHBOARD. HAD THERE BEEN A TRANSPORT TRAILER BEHIND US, WE COULD HAVE BEEN KILLED. FORD CUSTOMER SERVICE IS DOING NOTHING FOR US. VERY DISAPPOINTING AS MY MOTHER NOW HAS TO DRIVE A VEHICLE THAT SHE IS AFRAID TO DRIVE. THIS CAR IS UNSAFE!
Crash
Incident date: Oct 24, 2019
AT VARIOUS SPEEDS, DEFECTIVE FCIM (FRONT CONTROLS INTERFACE MODULE) RESULTING IN TEMPERATURE SET TO ALL THE WAY HI/MAX FAN, CREATING CABIN TEMPERATURES EXCEEDING 90 DEGREES FAHRENHEIT. TURNING OFF THE AC SYSTEM OR REDUCING THE TEMPERATURE DOES NOT RESOLVE THE ISSUE. PERFORMING A RESET OF THE CAR'S SYNC SYSTEM DOES NOT RESOLVE THE ISSUE. THIS IS A COMMON COMPLAINT, GENERATING AT LEAST 3 NHTSA COMPL... Read more
Incident date: Sep 2, 2019
TRANSMISSION WAS REPLACED NOW SPEEDOMETER IS 10 MILES FASTER THAN THE SPEED OF THE CAR LINCOLN DOESNT KNOW HOW TO FIX IT.WHEN CAR TURNS ON THE RADIO WILL PUT THE HEAT ALL THE WAY UP IN 80 DEGREE WEATHER AND WHEN YOU TRY TO ADJUST IT GOES BACK UP TO HI HEAT
Incident date: Sep 2, 2019
TRANSMISSION WAS REPLACED NOW SPEEDOMETER IS 10 MILES FASTER THAN THE SPEED OF THE CAR LINCOLN DOESNT KNOW HOW TO FIX IT.WHEN CAR TURNS ON THE RADIO WILL PUT THE HEAT ALL THE WAY UP IN 80 DEGREE WEATHER AND WHEN YOU TRY TO ADJUST IT GOES BACK UP TO HI HEAT
Incident date: Sep 2, 2019
TRANSMISSION WAS REPLACED NOW SPEEDOMETER IS 10 MILES FASTER THAN THE SPEED OF THE CAR LINCOLN DOESNT KNOW HOW TO FIX IT.WHEN CAR TURNS ON THE RADIO WILL PUT THE HEAT ALL THE WAY UP IN 80 DEGREE WEATHER AND WHEN YOU TRY TO ADJUST IT GOES BACK UP TO HI HEAT
Incident date: Oct 11, 2019
I WENT TO START MY VEHICLE NO POWER AT ALL.. WEIRD NOTHING EVER HAPPENED LIKE THAT BEFORE. SO I GET AAA TO GIVE ME A BOOST. I GET TO MY DESTINATION. GO TO GET BACK IN MY CAR AND LEAVE. CAR DEAD NO POWER AT ALL. GET TOWED TO THE DEALER. BATTERY CHECK WAS GOOD. THEY COULDN'T FIND OUT THE PROBLEM. THEN THE CAR WOULD GET JUMP STARTED BUT WOULDN'T TURN OFF WHEN YOU PRESS THE BUTTON ONLY THE AUXILIARY T... Read more
Incident date: Oct 11, 2019
I WENT TO START MY VEHICLE NO POWER AT ALL.. WEIRD NOTHING EVER HAPPENED LIKE THAT BEFORE. SO I GET AAA TO GIVE ME A BOOST. I GET TO MY DESTINATION. GO TO GET BACK IN MY CAR AND LEAVE. CAR DEAD NO POWER AT ALL. GET TOWED TO THE DEALER. BATTERY CHECK WAS GOOD. THEY COULDN'T FIND OUT THE PROBLEM. THEN THE CAR WOULD GET JUMP STARTED BUT WOULDN'T TURN OFF WHEN YOU PRESS THE BUTTON ONLY THE AUXILIARY T... Read more
Incident date: Apr 1, 2019
TL* THE CONTACT OWNS A 2002 LINCOLN LS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS UNAWARE IF THE FAILURE OCCURRED WHILE DRIVING OR UPON STARTING THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 80,000.*PM*JB
Incident date: Oct 17, 2019
THE VEHICLE WAS IN MOTION WHEN BRAKE PRESSURE WAS LOST AS I WAS TURNING RIGHT. I HAVE TO PUSH THE BRAKE ALL THE WAY INTO THE FLOOR BOARD. THIS HAS HAPPENED THREE OTHER TIMES, WHERE THE BRAKES EVENTUALLY RESET THEMSELVES TO WHERE I GENTLY PUSH DOWN ON THE BRAKE PEDAL. AT THIS MOMENT I HAVE TO PUSH HARD ON THE BRAKE PEDAL ALL THE WAY DOWN TO THE FLOOR BOARD.
Incident date: Oct 17, 2019
PRESSED THE GAS AFTER SITTING A STOP LIGHT AND GOT NO POWER. SHIFTING INTO NEUTRAL AND BACK INTO DRIVE AGAIN SEEMED TO HELP, UNTIL I GOT ON THE INTERSTATE 5 MINUTES LATER AND NOTICED THAT MY SPEEDOMETER HAD STOPPED WORKING AND THE MESSAGE CENTER WAS FLASHING THE WRENCH SYMBOL ALONG WITH A "--MILES TO E FUEL LEVEL LOW" MESSAGE. THERE WAS HALF A TANK OF GAS IN TANK. GOT OFF THE INTERSTATE AND ALMOST... Read more
Incident date: Oct 16, 2019
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A FUEL LEAK COMING FROM THE VEHICLE. THE CONTACT SMELLED FUEL OUTSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED PURVIS FORD LINCOLN (LOCATED AT 3660 JEFFERSON DAVIS HWY, FREDE... Read more
Incident date: Jul 1, 2014
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING 50 MPH, THE VEHICLE DOWNSHIFTED ON ITS OWN. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE FAILURE ALSO OCCURRED WHILE ACCELERATING FROM A STOP. THE VEHICLE WAS TAKEN TO ROBINSON BROTHERS FORD (11455 AIRLINE HWY, BATON ROUGE, LA 70816, (225) 293-8900) MULTIPLE TIMES, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS... Read more
Incident date: Oct 14, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS DIFFICULT TO DEPRESS AND AN ABNORMAL HISSING NOISE WAS DETECTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TEAM FORD LINCOLN (905 BRADY AVE, STEUBENVILLE, OH 43952, (740) 283-4131) WHERE IT WAS DIAGNOSED THAT THE VACUUM BOOSTER NEEDED TO REPAIRED. THE VEHICLE WAS NOT REPAIRED. TH... Read more
LINCOLN
MKZ HYBRID
(2018) — SERVICE BRAKES
Oct 16, 2019
Incident date: Aug 15, 2019
BRAKES FADE WHILE WAITING FOR STOP LIGHTS, SOMETIMES BREAK PETAL ALL WAY UP AND OTHER TIMES HALF WAY UP. YOU NEVER KNOW HOW FAR THE PETAL WILL BE WHEN STOPPING, UP OR HALF WAY DOWN. FADES WHEN WAITING, PUT IN NEUTRAL IF LONG LIGHT.
Incident date: Oct 16, 2019
I HAVE RECEIVED LETTER FOR RECALL AND LETTER STATING THERE PARTS AVAILABLE FOR THIS RECALL. I CALLED THE NEAREST DEALER AN GAVE MY INFO AND THE RESPONSE WAS THAT THEY HAVE NOT YET RECEIVED PARTS. I ATTEMPTED AGAIN BEING THAT I HAD NOT HEARD FROM THEM AFTER THEM STATING THAT THEY WOULD CALL WHEN PARTS CAME AVAILABLE. IT'S HAS BEEN OVER A YEAR, AN IN THE YEAR I HAVE BEEN IN TWO ACCIDENTS. I NEED THI... Read more
Crash
Incident date: Sep 1, 2019
I'M GETTING EXHAUST SMELL COMING OUT OF VENTS. MAKING ME SICK & GIVING ME HEADACHES.. TOOK IT TO DEALER DID NOTHING, REPLACED CABIN FILTE ? HAPPENS WHEN DRIVING BUT NOT ALWAYS. BEEN GOING ON FOR WEEKS. NOW IT'S MAKING BAD NOISE UNDER CAR WHEN I START DRIVING FOR ABOUT 5 MINUTES THEN STOPS..
Incident date: Sep 1, 2019
I'M GETTING EXHAUST SMELL COMING OUT OF VENTS. MAKING ME SICK & GIVING ME HEADACHES.. TOOK IT TO DEALER DID NOTHING, REPLACED CABIN FILTE ? HAPPENS WHEN DRIVING BUT NOT ALWAYS. BEEN GOING ON FOR WEEKS. NOW IT'S MAKING BAD NOISE UNDER CAR WHEN I START DRIVING FOR ABOUT 5 MINUTES THEN STOPS..
Incident date: Sep 1, 2019
I'M GETTING EXHAUST SMELL COMING OUT OF VENTS. MAKING ME SICK & GIVING ME HEADACHES.. TOOK IT TO DEALER DID NOTHING, REPLACED CABIN FILTE ? HAPPENS WHEN DRIVING BUT NOT ALWAYS. BEEN GOING ON FOR WEEKS. NOW IT'S MAKING BAD NOISE UNDER CAR WHEN I START DRIVING FOR ABOUT 5 MINUTES THEN STOPS..
Incident date: Oct 15, 2019
ALL ABILITY TO CONTROL THE HVAC IS LOST WHILE IN MOTION. THE VEHICLE ALLOWS ME TO SELECT ANY FUNCTION I ASK OF IT ON THE CENTER STACK LIKE AC, HEAT, FEET VENTS, DEFROST WITH A CONFIRMING LIGHT AND "BOOP" SOUND, HOWEVER ONLY HOT AIR BLOWS OUT THE DEFROSTER VENT AND IT CANNOT BE TURNED OFF WITHOUT TURNING THE WHOLE VEHICLE OFF. IN COOLER WEATHER, ESPECIALLY WHEN RAINING, THE WINDOWS FOG UP AND VISIB... Read more
Incident date: Oct 15, 2019
ALL ABILITY TO CONTROL THE HVAC IS LOST WHILE IN MOTION. THE VEHICLE ALLOWS ME TO SELECT ANY FUNCTION I ASK OF IT ON THE CENTER STACK LIKE AC, HEAT, FEET VENTS, DEFROST WITH A CONFIRMING LIGHT AND "BOOP" SOUND, HOWEVER ONLY HOT AIR BLOWS OUT THE DEFROSTER VENT AND IT CANNOT BE TURNED OFF WITHOUT TURNING THE WHOLE VEHICLE OFF. IN COOLER WEATHER, ESPECIALLY WHEN RAINING, THE WINDOWS FOG UP AND VISIB... Read more
LINCOLN
MKZ HYBRID
(2011) — STEERING
Oct 15, 2019
Incident date: Jun 24, 2019
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. WHILE THE CONTACT ENTERED THE DRIVEWAY AT APPROXIMATELY 3 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT MANAGED TO DRIVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ASSIST FAILED AND NEEDED TO BE REPLACED. GRIFFIN PHILLIS FORD (PA-257, SENECA, PA 16346, (... Read more
Incident date: Jun 22, 2019
PLACE VEHICLE IN REVERSE. STEERING ASSIST FAULT WARNING CAME ON. COULDN'T STEER VEHICLE.
Incident date: Oct 15, 2019
CONSUMER WRITES IN REGARD TO FAULTY HEADLIGHT, THOUGH THE LIGHT WORK THE LENS ARE BROKEN. *AS *JS
Incident date: Oct 14, 2019
WHILE STOPPED AT A DRIVE THRU TODAY THE CAR STARTED GIVING OFF MULTIPLE WARNINGS OF SAFETY FAILURES--BLIND SPOT MONITORING, CAMERA, LANE KEEP, HILL ASSIST, AND AUTO HOLD. THE FINAL WARNING WAS A POWERTRAIN MALFUNCTION. I WAS ABLE TO DRIVE A QUICK TWO MINUTE TRIP HOME AND HAD THE VEHICLE TOWED TO THE DEALERSHIP.
Incident date: Oct 14, 2019
WHILE STOPPED AT A DRIVE THRU TODAY THE CAR STARTED GIVING OFF MULTIPLE WARNINGS OF SAFETY FAILURES--BLIND SPOT MONITORING, CAMERA, LANE KEEP, HILL ASSIST, AND AUTO HOLD. THE FINAL WARNING WAS A POWERTRAIN MALFUNCTION. I WAS ABLE TO DRIVE A QUICK TWO MINUTE TRIP HOME AND HAD THE VEHICLE TOWED TO THE DEALERSHIP.
Incident date: Oct 14, 2019
WHILE STOPPED AT A DRIVE THRU TODAY THE CAR STARTED GIVING OFF MULTIPLE WARNINGS OF SAFETY FAILURES--BLIND SPOT MONITORING, CAMERA, LANE KEEP, HILL ASSIST, AND AUTO HOLD. THE FINAL WARNING WAS A POWERTRAIN MALFUNCTION. I WAS ABLE TO DRIVE A QUICK TWO MINUTE TRIP HOME AND HAD THE VEHICLE TOWED TO THE DEALERSHIP.
Incident date: Oct 9, 2019
I LET MY DRIVER GLASS UP IN DOWN MY GLASS HAVE CRACKED BADLY SOMETHING GONE ON
Incident date: Oct 9, 2019
I LET MY DRIVER GLASS UP IN DOWN MY GLASS HAVE CRACKED BADLY SOMETHING GONE ON
Incident date: Sep 4, 2019
AT 69,000 MILES THE TRANSMISSION IN MY 2012 LINCOLN MKZ FAILED DUE TO DEFECTS IN MATERIALS AND WORKMANSHIP, ACCORDING TO MY LINCOLN/FORD DEALER. WHEN ACCELERATING INTO OVERDRIVE, THE TRANSMISSION WOULD SHUDDER AND EXPERIENCE SHIFTING PROBLEMS, USUALLY AROUND 40 MPH. THE SHIFTING ISSUE OCCURRED WHETHER DRIVING ON CITY STREETS OR ON THE HIGHWAY. UPON INSPECTION, THE DEALER DETERMINED THE TRANS... Read more
Incident date: Oct 10, 2019
HEATED SEAT HEATING ELEMENT IS OPEN. IF SOMEONE TURNS THE HEATED SEAT ON, IT COULD CAUSE A SHORT AND CREATE A FIRE IN THE SEAT CUSHION. VEHICLE COULD ME STATIONARY OR MOVING.
Incident date: Aug 25, 2019
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE THE VEHICLE WAS IN REVERSE, THE REAR CAMERA WAS INOPERABLE. CREST FORD (218 FLANDERS RD, EAST LYME, CT 06357, (860) 739-5403) WAS CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAIL... Read more
Incident date: Aug 25, 2019
TL* THE CONTACT OWNS A 2011 LINCOLN MKX. WHILE THE VEHICLE WAS IN REVERSE, THE REAR CAMERA WAS INOPERABLE. CREST FORD (218 FLANDERS RD, EAST LYME, CT 06357, (860) 739-5403) WAS CONTACTED AND INFORMED THE CONTACT TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAIL... Read more
Incident date: May 18, 2019
I INFORM LINCOLN MOTOR COMPANY ON MY LINCOLN HAS BEEN RECALLED, WHICH IS HAPPENING RIGHT NOW TO A RECORD NUMBER OF AMERICANS, BUT IT'S EVEN WORSE WHEN YOU KNOW THAT YOUR CAR HAS BEEN RECALLED AND CAN'T GET THE MANUFACTURER TO SERVICE IT AT A DEALERSHIP. WHEN YOU'RE TOLD THAT THERE ARE NO PARTS OR NO TECHNICIANS TO FIX YOUR CAR, WHAT DO YOU DO? I WAS TOLD IT'S NOT THAT BAD AND DIDN'T NEED TO BE REP... Read more
Incident date: May 18, 2019
I INFORM LINCOLN MOTOR COMPANY ON MY LINCOLN HAS BEEN RECALLED, WHICH IS HAPPENING RIGHT NOW TO A RECORD NUMBER OF AMERICANS, BUT IT'S EVEN WORSE WHEN YOU KNOW THAT YOUR CAR HAS BEEN RECALLED AND CAN'T GET THE MANUFACTURER TO SERVICE IT AT A DEALERSHIP. WHEN YOU'RE TOLD THAT THERE ARE NO PARTS OR NO TECHNICIANS TO FIX YOUR CAR, WHAT DO YOU DO? I WAS TOLD IT'S NOT THAT BAD AND DIDN'T NEED TO BE REP... Read more
Incident date: May 18, 2019
I INFORM LINCOLN MOTOR COMPANY ON MY LINCOLN HAS BEEN RECALLED, WHICH IS HAPPENING RIGHT NOW TO A RECORD NUMBER OF AMERICANS, BUT IT'S EVEN WORSE WHEN YOU KNOW THAT YOUR CAR HAS BEEN RECALLED AND CAN'T GET THE MANUFACTURER TO SERVICE IT AT A DEALERSHIP. WHEN YOU'RE TOLD THAT THERE ARE NO PARTS OR NO TECHNICIANS TO FIX YOUR CAR, WHAT DO YOU DO? I WAS TOLD IT'S NOT THAT BAD AND DIDN'T NEED TO BE REP... Read more
Incident date: Oct 5, 2019
MY TRACTION CONTROL AND ADVANCED TRACTION CONTROL LIGHTS ARE ON AND I HAVE NO POWER STEERING. THERE WAS A PREVIOUS RECALL ON THIS AND THE DEALER SAID NOT FOR MY VIN NUMBER. MY ELECTRIC POWER STEERING ISN'T WORKING
Incident date: Oct 6, 2019
WE WAS GOING ON HWY AND THE CAR WENT TO HOT AND WE PULLED OVER STOPPED AND THE CAR STALLED.. COME TO FIND OUT IT IS THE WATER PUMP WE HAD NO SIGN WHEN WE CHECKED THE ENGINE AND THE WATER HAVE MIXED WITH THE OIL CAUSE WATER PUMP IS IN THE ENGINE AND IT WAS NO WAY OF US KNOWING SO THAT SHOULD BE A RECALL ON YOU ALL PART ..ITS NO WAY YOU CAN TELL EXCEPT THE MIXTURE OF OIL AND WATER..I NEED ANSWERS.
Incident date: May 16, 2019
TL* THE CONTACT OWNS A 2014 LINCOLN NAVIGATOR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DOWNSHIFTED INTERMITTENTLY WITHOUT WARNING INTO FIRST GEAR. THE CONTACT HAD TO TURN THE VEHICLE OFF AND BACK ON FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS TAKEN TO JOHN WIESE FORD (203 10TH ST S, SAUK CENTRE, MN 56378, (888) 868-6561) WHERE IT WAS DIAGNOSED THAT THE LEAD FRAME WAS FAULTY AND N... Read more
Incident date: Oct 2, 2019
I WAS DRIVING DOWN THE ROAD AND THE CHECK BRAKES LIGHT CAME ON SIMULTANEOUSLY WITH A LOW BRAKE FLUID WARNING. I WENT TO PUSH THE BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. LUCKILY, I WAS DRIVING SLOW ENOUGH IN A LOW TRAFFIC AREA THAT I WAS ABLE TO BRING THE VEHICLE SAFELY TO A STOP. THERE WERE NO SIGNS OF A BRAKE FLUID LEAK AND THE VEHICLE RECEIVED REGULAR SERVICE (OIL, FLUIDS, TIRE RO... Read more
Incident date: Oct 1, 2019
I HAVE HANKOOK VENTUS S1 NOBLE2 245/50R20 TIRES AND VEHICLE HAS 19827 MILES ON THEM. COUPLE OF MONTH AGO THEY START RANDOMLY DROP PRESSURE WITHOUT ANY VISIBLE DAMAGE, I PUMPED THEM BACK AND CONTINUE DRIVE. YESTERDAY WHEN I CAME OUT OF STORE ONE OF TIRES HAD 0 PRESSURE. I PUT SPARE TIRE AND DROVE 1/2 MILE TO BELLE TIRE STORE TO FIX IT. TECHNICIAN REFUSE TO FIX A TIRE AS THREAD WORN BEYOND REPAIR (F... Read more
Incident date: Jul 1, 2019
REAR LIFT GATE ASSEMBLY CENTER LED STRIP IS FILLED WITH WATER. THIS CAUSES AN ELECTRICAL SHORT CONDITION THAT RESULTS IN THE REVERSE LIGHTS TO BE ON AT ALL TIMES WHEN DRIVING. VEHICLE WILL NOT PASS MA INSPECTION AND HAS BEEN CITED FOR THIS INFRACTION. NO DAMAGE TO LIFT GATE, EITHER A PART OR MANUFACTURING DEFECT.