Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Oct 31, 2019
CAR IN QUESTION: 2011 LINCOLN MKZ HYBRID, 163,287 KM (101,484 MILES). DRIVING ON A CITY STREET ALL OF THE SUDDEN WARNING LIGHTS COME ON: ABS, TRACTION CONTROL, GIANT WRENCH, P/BRAKE LIGHT, SERVICE ADVANCETRAC. BRAKE PEDAL ALL THE WAY TO THE FLOOR, I BLEW A STOP SIGN, AS CAR WAS SLOWING DOWN, BUT THAN JUST ROLLED THRU THE INTERSECTION. HAD TO USE A PARKING BRAKE TO COME TO A COMPLETE STOP WHEN I W... Read more
Incident date: Aug 21, 2018
CAR IN QUESTION: 2011 LINCOLN MKZ HYBRID, 90,379 MILES DRIVING ON A HIGHWAY, WRENCH LIGHT COMES ON, CHECK ENGINE LIGHT COMES ON, NO POWER FROM THE ENGINE WHEN APPLYING A THROTTLE. DUE TO A VEHICLE BEING A HYBRID, COAST ON BATTERY POWER TO A SHOULDER. THROTTLE BODY HAD TO BE REPLACED. THERE WAS A RECALL FOR A FORD FUSION AND A MERCURY MILAN FOR THE SAME PROBLEM, BUT NO RECALL FOR A LINCOLN MKZ ... Read more
Incident date: Nov 27, 2019
THE BRAKES ON OUR 2012 LINCOLN MKX HAVE WITHOUT WARNING FAILED PLACING MYSELF AND MY FAMILY AT GREAT RISK. THE SEQUENCE OF THE FAILURE WAS A VERY STIFF BRAKE PEDAL IMMEDIATELY FOLLOWED BY A SOFT PEDAL THAT WHEN DEPRESSED GOES FULLY TO THE FLOOR (ENDPOINT OF THE BRAKES). IN SPITE OF BEING FULLY DEPRESSED BRAKING IS EXTREMELY MINIMAL. THERE IS NO CABIN WARNING OF A SYSTEM FAILURE AND THE ONLY METHOD... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) IN 2015. WHILE DRIVING VARIOUS SPEEDS, THE DOORS SUDDENLY OPENED. THE CONTACT STATED THAT THE DOOR LATCHES FAILED A TOTAL OF THREE MORE TIMES. THE CONTACT FOUND THAT THERE WAS A SUPPLEMENTAL RECALL IN 2017 PER NHTSA CAMPAIGN NUMBER: 17V210000 (LAT... Read more
Incident date: Nov 6, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKZ. WHILE DRIVING 20 MPH, THE REAR PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT MANAGED TO HOLD THE DOOR CLOSED WITH A TOWEL AND DROVE TO JACK DEMMER FORD (37300 MICHIGAN AVE, WAYNE, MI 48184, (734) 529-5521). THE DEALER TAPED THE DOOR CLOSED, BUT DID NOT DIAGNOSE THE VEHICLE. THE VEHICLE WAS THEN TAKEN TO SPIRIT FORD (4402 ANN ARBOR RD, DUNDEE, MI 4... Read more
Incident date: May 3, 2019
WHEN THE AIR CONDITION IS ON IT IS COOL FOR A WHILE THEN THE HEAT IS ON AND WILL NOT GO BACK TO AIR CONDITION. SAME PROBLEM WITH THE HEAT IT IS WARM FOR A WHILE AND THEN THE AIR CONDITION COMES ON. ALSO, I HAVE HAD WARM AIR ON THE PASSENGER SIDE AND COOL AIR ON THE DRIVERS SIDE AT THE SAME TIME.
Incident date: Nov 20, 2019
MY CAR HAD BEEN IN TWICE FOR REPAIR AND COMPUTER SOFTWARE UPDATE. I WAS ROUNDING A CORNER AND THE ENGINE SHIFTED INTO NEUTRAL, STOPPING THE CAR. THE PRECOLLISION AID WAS DISABLED. LUCKILY NO ONE WAS BEHIND ME OR THEY WOULD HAVE PLOWED INTO MY CAR.
Incident date: Nov 20, 2019
MY CAR HAD BEEN IN TWICE FOR REPAIR AND COMPUTER SOFTWARE UPDATE. I WAS ROUNDING A CORNER AND THE ENGINE SHIFTED INTO NEUTRAL, STOPPING THE CAR. THE PRECOLLISION AID WAS DISABLED. LUCKILY NO ONE WAS BEHIND ME OR THEY WOULD HAVE PLOWED INTO MY CAR.
Incident date: Nov 18, 2019
THE VEHICLE REMAINED WITHOUT BRAKES WHILE DRIVING. ONE WEEK AND I HAVE NO NEWS. PLEASE CALL LINCOLN AND HOW THE CAR CARRIES FOR 8 YEARS, THEY DID NOT WANT TO DO ANYTHING WHEN IT IS SOMETHING OF SAFETY AND LIFE.
Incident date: Aug 19, 2017
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE THE CONTACT'S WIFE WAS DRIVING AND ATTEMPTING TO APPLY THE BRAKES, THE BRAKE PEDAL LOWERED SLOWLY. THE CONTACT STATED THAT HIS WIFE STRUCK A FLOWER POT ON A NEARBY LAWN AND HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT TOWED. THE CONTACT TOOK TH... Read more
Crash
1 injured
Incident date: Nov 20, 2019
THE ABS MODULE IN MY CAR FAILED ON 11/20/19. THE CAR HAD APPROXIMATELY 53,500 MILES AT THE TIME OF FAILURE. THE CAR HAD BEEN SERVICED AT THE DEALER FIVE DAYS PRIOR ON 11/15/19 INCLUDING A MULTI POINT SYSTEM INSPECTION AND REPLACEMENT OF THE RECALLED AIR BAGS . NO "WARNING" OR INDICATOR OF A PROBLEM WITH THE ABS SYSTEM WAS IDENTIFIED. WHEN THE ABS MALFUNCTION INDICATOR LIGHTS CAME ON I HAD JUST... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2014 LINCOLN MKT. WHILE OPERATING THE VEHICLE, THE RADIO CLIMATE TEMPERATURE CONTROL PANEL RANDOMLY ACTIVATED AND ERRONEOUSLY CHANGE MODES. THE FAILURE PREVENTED THE FRONT WINDSHIELD FROM BEING DEFROSTED. THE VEHICLE WAS TAKEN TO SOUTH HILLS LINCOLN (2760 WASHINGTON RD, PITTSBURGH, PA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF TH... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2014 LINCOLN MKT. WHILE OPERATING THE VEHICLE, THE RADIO CLIMATE TEMPERATURE CONTROL PANEL RANDOMLY ACTIVATED AND ERRONEOUSLY CHANGE MODES. THE FAILURE PREVENTED THE FRONT WINDSHIELD FROM BEING DEFROSTED. THE VEHICLE WAS TAKEN TO SOUTH HILLS LINCOLN (2760 WASHINGTON RD, PITTSBURGH, PA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF TH... Read more
Incident date: Oct 31, 2019
I HAVE TWO COMPLAINTS ON THIS VEHICLE. 1. DRIVING DOWN THE ROAD AND HEAR A LOUD EXPLOSION THAT WAS THE MOONROOF,. 2. THE WATER PUMP WAS DEFECTIVE AND PUT COOLANT INTO MY OIL AND RUINED THE ENGINE. THIS SEEMS TO HAVE HAPPENED WAY TOO MANY TIMES FOR THIS NOT TO BE A RECALL ON BOTH OF THESE. MY CAR LITERALLY OVERHEATED OUT OF NOWHERE.
Incident date: Oct 31, 2019
I HAVE TWO COMPLAINTS ON THIS VEHICLE. 1. DRIVING DOWN THE ROAD AND HEAR A LOUD EXPLOSION THAT WAS THE MOONROOF,. 2. THE WATER PUMP WAS DEFECTIVE AND PUT COOLANT INTO MY OIL AND RUINED THE ENGINE. THIS SEEMS TO HAVE HAPPENED WAY TOO MANY TIMES FOR THIS NOT TO BE A RECALL ON BOTH OF THESE. MY CAR LITERALLY OVERHEATED OUT OF NOWHERE.
Incident date: Nov 15, 2019
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING 35 MPH, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN 2017. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Incident date: Nov 18, 2019
I PURCHASED THE AUTO ON AUG 24, 2019. I HAVE ENCOUNTERED 5 ISSUES WITH THE VEHICLE SO FAR - 3 MECHANICAL AND 2, COSMETIC. I'LL FOCUS ON THE MECHANICAL. BESIDE THE PENDING RECALL, I AM EXPERIENCING THE FOLLOWING: 1) THE PASSENGER SEAT IN FRONT ROW LACKS THE MOTOR FOR THE MASSAGE FUNCTION. LINCOLN HAS NOW TAKEN OVER 2 MONTHS TO REPAIR DUE TO LACK OF PART. 2) THE ELECTRICAL PARKING BRAKE COMES ON ... Read more
Incident date: Nov 18, 2019
I PURCHASED THE AUTO ON AUG 24, 2019. I HAVE ENCOUNTERED 5 ISSUES WITH THE VEHICLE SO FAR - 3 MECHANICAL AND 2, COSMETIC. I'LL FOCUS ON THE MECHANICAL. BESIDE THE PENDING RECALL, I AM EXPERIENCING THE FOLLOWING: 1) THE PASSENGER SEAT IN FRONT ROW LACKS THE MOTOR FOR THE MASSAGE FUNCTION. LINCOLN HAS NOW TAKEN OVER 2 MONTHS TO REPAIR DUE TO LACK OF PART. 2) THE ELECTRICAL PARKING BRAKE COMES ON ... Read more
Incident date: Nov 18, 2019
I PURCHASED THE AUTO ON AUG 24, 2019. I HAVE ENCOUNTERED 5 ISSUES WITH THE VEHICLE SO FAR - 3 MECHANICAL AND 2, COSMETIC. I'LL FOCUS ON THE MECHANICAL. BESIDE THE PENDING RECALL, I AM EXPERIENCING THE FOLLOWING: 1) THE PASSENGER SEAT IN FRONT ROW LACKS THE MOTOR FOR THE MASSAGE FUNCTION. LINCOLN HAS NOW TAKEN OVER 2 MONTHS TO REPAIR DUE TO LACK OF PART. 2) THE ELECTRICAL PARKING BRAKE COMES ON ... Read more
Incident date: Nov 13, 2019
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. WHILE DRIVING, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GREG SWEET FORD (440-593-7736, LOCATED AT 4011 E CENTER ST, NORTH KINGSVILLE, OH 44068) WHERE THE BRAKE MODULE (PART NUMBER: DT4Z2C215A) WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000.
Incident date: Nov 18, 2019
HEATED SEAT MODULE PROGRAMMING PUT OUT TOO MUCH CURRENT AND MELTED WIRING HARNESS UNDER THE SEAT. LUCKILY IT DIDN'T START A FIRE. THE CALIBRATION FIRMWARE HAS AN UPDATE TO FIX THIS PROBLEM, BUT I WAS UNAWARE BECAUSE THERE IS NO RECALL OR SERVICE WARNING. IF THEY HAVE A FIX FOR IT, WHY NOT NOTIFY FOLKS. THE VEHICLE WAS IN MOTION WHEN I SMELLED BURNING. A VIDEO FROM THE DEALER CAN BE SEEN HERE: HTTP... Read more
Incident date: Nov 15, 2019
WHEN DRIVING DOWN A FREEWAY THE BRAKE BOOSTER WENT OUT AGAIN AFTER IT HAD BEEN REPLACED. WHEN I TRIED TO BRAKE, THE PEDAL WENT DOWN TO THE FLOOR WITHOUT BRINGING THE VEHICLE TO A STOP OR EVEN SLOWING IT DOWN. THIS NEARLY CAUSED AN ACCIDENT. WE CALLED THE DEALERSHIP AND THEY SAID SINCE IT HAD BEEN REPLACED ALREADY IT WASNT UNDER WARRANTY ANYMORE.
Incident date: Nov 18, 2019
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FLASHED INTERMITTENTLY WHILE IN OPERATION. IN ADDITION, THE FRONT DRIVER'S SIDE WHEEL MADE AN ABNORMAL SQUEAKING NOISE WHILE TRAVELING UNDER 25 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEA... Read more
Incident date: Nov 18, 2019
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT FLASHED INTERMITTENTLY WHILE IN OPERATION. IN ADDITION, THE FRONT DRIVER'S SIDE WHEEL MADE AN ABNORMAL SQUEAKING NOISE WHILE TRAVELING UNDER 25 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE FAILURE MILEA... Read more
Incident date: Apr 29, 2019
UNABLE TO PUT GAS IN THE TANK MORE THAN 1/2 A GALLON AT A TIME. FUEL STATION PUMP SHUTS OFF AS IF THE TANK IS FULL. THIS HAS HAPPENED ON MORE THAN 1 FILL UP.
Incident date: Feb 16, 2019
MY VEHICLE'S FUEL PUMP ELECTRONIC CONTROL MODULE FAILED AND MY VEHICLE WOULD NOT START. THERE IS A RECALL FOR THIS ISSUE FOR THE SAME MODEL YEAR, HOWEVER MY VIN NUMBER IS NOT INCLUDED IN THIS RECALL. I PAID FOR AND HAD THE FUEL PUMP ELECTRONIC CONTROL MODULE REPLACED AT THE LINCOLN DEALERSHIP. THE DATE NOTATED BELOW IS IN REFERENCE TO WHEN THIS INCIDENT OCCURED. THE OTHER ISSUE INVOLVES THE MAN... Read more
Incident date: Feb 16, 2019
MY VEHICLE'S FUEL PUMP ELECTRONIC CONTROL MODULE FAILED AND MY VEHICLE WOULD NOT START. THERE IS A RECALL FOR THIS ISSUE FOR THE SAME MODEL YEAR, HOWEVER MY VIN NUMBER IS NOT INCLUDED IN THIS RECALL. I PAID FOR AND HAD THE FUEL PUMP ELECTRONIC CONTROL MODULE REPLACED AT THE LINCOLN DEALERSHIP. THE DATE NOTATED BELOW IS IN REFERENCE TO WHEN THIS INCIDENT OCCURED. THE OTHER ISSUE INVOLVES THE MAN... Read more
Incident date: Nov 13, 2019
I PURCHASED THE CAR USED A MONTH AGO. TODAY IS THE SECOND DAY THAT AFTER STARTING THE CAR THE DASH DISPLAYED A POWER STEERING FAULT MESSAGE. SURE ENOUGH I CAN BARELY STEER THE CAR. EACH TIME I TURNED THE CAR OFF, WAITED 30 SECONDS, TURNED THE CAR BACK ON AND THE PROBLEM WENT AWAY.
Incident date: Nov 4, 2019
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE PULLED TO THE RIGHT OR LEFT INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GRAND LEDGE FORD LINCOLN (6080 E SAGINAW HWY, GRAND LEDGE, MI 48837, (517) 627-8100) WHERE IT WAS TEST DRIVEN. THE DEALER DID NOT FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THE... Read more
Incident date: Nov 4, 2019
TL* THE CONTACT OWNS A 2017 LINCOLN MKZ. WHILE DRIVING 25 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE PULLED TO THE RIGHT OR LEFT INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GRAND LEDGE FORD LINCOLN (6080 E SAGINAW HWY, GRAND LEDGE, MI 48837, (517) 627-8100) WHERE IT WAS TEST DRIVEN. THE DEALER DID NOT FIND ANY FAILURES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THE... Read more
Incident date: Nov 1, 2019
WHEN LOADING GROCERIES IN THE TRUNK OF THE SUV, I HAD KEYS IN MY POCKET AND MY 8 YEAR OLD WAS LEANING OVER IN THE TRUNK PUTTING THE BAGS IN THE BACK- HER FEET WERE UNDER NEATH THE BACK OF THE CAR AND THE TRUNK STARTED CLOSING BC I WAS WITHIN RANGE FOR THE HANDLESS ENTRY (WHERE YOU WAVE YOUR FOOT UNDER THE REAR OF THE CAR FOR THE TRUNK TO OPEN) THE TRUNK STARTED CLOSING WITH HER LEANED INTO THE BAC... Read more
Incident date: Nov 9, 2019
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
Incident date: Nov 9, 2019
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
Incident date: Nov 9, 2019
MY SUV MISFIRES, SLIPS IN AND OUT OF GEARS, STALLS AT STOP SIGNS AND LIGHTS, ACCELERATES AT STOP LIGHTS. OCCASIONALLY WHEN THE AC IS TURNED ON, THERE IS A VERY LOUD CLUNK SOUND.
Incident date: Nov 9, 2019
WHILE DRIVING, ON RT. 264 THE EPAS STEERING TURNED OFF WITHOUT WARNING. MY WIFE HAD TO FIGHT TO GET THE VEHICLE TO THE SIDE OF THE ROAD. THE EFFORT TO TURN THE STEERING WHEEL WAS SO GREAT THAT I HAD TO TAKE OVER FROM MY WIFE. IT TOOK ALL MY EFFORT TO TURN THE STEERING WHEEL, IT WAS SO STIFF. I TOOK THE VEHICLE TO THE DEALER TODAY AND HAD IT CHECKED OUT. THEY REPORTED THAT IT WAS CAUSED BY LOW T... Read more
Incident date: Nov 1, 2019
RESTRAINTS INDICATOR LAMP WARNING LIGHT ON EVERY TIME PASSENGER GETS IN AND BUCKLED UP. WHILE IN MOTION IT WILL TURN ON! DEALER COULDN'T FIGURE IT OUT.
Incident date: Nov 1, 2019
RESTRAINTS INDICATOR LAMP WARNING LIGHT ON EVERY TIME PASSENGER GETS IN AND BUCKLED UP. WHILE IN MOTION IT WILL TURN ON! DEALER COULDN'T FIGURE IT OUT.
Incident date: Oct 21, 2019
VEHICLE WON'T START DUE TO DISCHARGED BATTERY.
Incident date: Sep 9, 2019
TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. WHILE AT A RED LIGHT, THE VEHICLE STALLED AND SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT INCIDENT. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AL PACKER FORD WEST PALM BEACH (1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) WHERE T... Read more
Incident date: Sep 9, 2019
TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. WHILE AT A RED LIGHT, THE VEHICLE STALLED AND SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHOUT INCIDENT. THE CONTACT STATED THAT THE FAILURE RECURRED ON THREE SEPARATE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO AL PACKER FORD WEST PALM BEACH (1530 N MILITARY TRL, WEST PALM BEACH, FL 33409, (561) 689-6550) WHERE T... Read more
Incident date: Nov 4, 2019
I HAVE A 2010 LINCOLN MKT AND I HAVE BEEN HAVING TROUBLE WITH THE POWER STEERING. IT RANDOMLY STOPS WORKING AND IT DIFFICULT TO STEER THE CAR. I ALMOST HIT A MAILBOX TODAY BECAUSE THE STEERING BECAME SO STIFF AND THE ALERT CAME UP ON MY DASH. THERE IS A RECALL FOR THE 2011 AND 2012 MODELS BUT THE NHTSA RECALL SHOULD INCLUDE THE 2010 MODELS AS WELL. I HAVE CHILDREN AND THIS IS A HUGE SAFETY HAZARD!... Read more
Incident date: Nov 4, 2019
I HAVE A 2010 LINCOLN MKT AND I HAVE BEEN HAVING TROUBLE WITH THE POWER STEERING. IT RANDOMLY STOPS WORKING AND IT DIFFICULT TO STEER THE CAR. I ALMOST HIT A MAILBOX TODAY BECAUSE THE STEERING BECAME SO STIFF AND THE ALERT CAME UP ON MY DASH. THERE IS A RECALL FOR THE 2011 AND 2012 MODELS BUT THE NHTSA RECALL SHOULD INCLUDE THE 2010 MODELS AS WELL. I HAVE CHILDREN AND THIS IS A HUGE SAFETY HAZARD!... Read more
Incident date: Oct 31, 2019
HIT A GUARDRAIL ON THE PARKWAY AND ONLY THE PASSENGER AIRBAG DEPLOYED.
Crash
Incident date: Aug 15, 2019
BRAKE LIGHT LED ASSEMBLY HAS 2 OF 3 ROWS NOT FUNCTIONING; FORD EXTENDED WARRANTY ON 2010 & '11 MODEL YEAR, BUT NOT 2012 FOR THIS FAILURE. SEEMS A DEFECT FAILURE FORD HAS ADMITTED ON EARLIER MODEL YEARS, BUT DOES NOT WANT TO ADMIT IT ALSO HAPPENS ON THIS MODEL YEAR. GUESS THEY ARE USING LEFT OVER PARTS'. LOTS OF PICTURES OF THIS PROBLEM ON THE WEB / INTERNET. PASSENGER / RIGHT SIDE BRAKE LIGHTS.
Incident date: Nov 1, 2019
PORTION OF LED TAIL-LIGHTS ARE OUT. THIS IS A KNOWN ISSUE THAT HAS BEEN COVERED ON 2010'S AND 2011'S HOWEVER MY 2012 IS NOT COVERED EVEN THOUGH THEY ARE IDENTICAL VEHICLES WITH IDENTICAL PART NUMBERS
Incident date: Oct 30, 2019
DRIVING DOWN THE HIGHWAY AND MY CAR STARTED RUNNING WEIRD AND HAD NO POWER. PULLED OVER AND THERE WAS STEAM COMING FROM THE ENGINE COMPARTMENT. THE COOLANT JUG WAS EMPTY. CHECKED THE OIL AND IT IT WAS MILKY AND STEAMING AS WELL.
Incident date: Apr 30, 2019
CARVANA STATES "THANK YOU FOR TAKING THE TIME TO EMAIL US ABOUT YOUR RECENT VEHICLE PURCHASE! CARVANA TAKES PRIDE IN THE VEHICLES THAT WE PROVIDE AND SELL TO EVERY CUSTOMER. PER OUR STANDARDS, WE COMPLETE A 150 POINT INSPECTION OF EVERY VEHICLE HOWEVER THIS WAS NOT THE CASE. I HAD SO MANY ISSUES FROM TRANSMISSION FAILURE, SPEAKERS NOT WORKING, SPEED ISSUES WITH CAR NOT ACCELERATING TO TIRES NOT ... Read more
Incident date: Apr 30, 2019
CARVANA STATES "THANK YOU FOR TAKING THE TIME TO EMAIL US ABOUT YOUR RECENT VEHICLE PURCHASE! CARVANA TAKES PRIDE IN THE VEHICLES THAT WE PROVIDE AND SELL TO EVERY CUSTOMER. PER OUR STANDARDS, WE COMPLETE A 150 POINT INSPECTION OF EVERY VEHICLE HOWEVER THIS WAS NOT THE CASE. I HAD SO MANY ISSUES FROM TRANSMISSION FAILURE, SPEAKERS NOT WORKING, SPEED ISSUES WITH CAR NOT ACCELERATING TO TIRES NOT ... Read more
Incident date: Mar 15, 2017
I RECENTLY SUBMITTED A LETTER TO FORD/LINCOLN COMPANY AS WELL AS THE NHTSA DATED 9/11/19. I REACHED OUT TO LINCOLN/FORD COMPANY LAST WEEK IN REGARDS TO STATED LETTER AND THE ERROR CODES OF P0356 AND P1299, WHICH HAS TO WHAT I HAVE BEEN TOLD BY (2) DIFFERENT CARE REPAIR SHOPS THAT THESE ARE COMMON ERROR IN FORD EDGE AND LINCOLN MKX. THESE CODES ARE RELATED TO THE PCU MODULE AND THE IGNITION COILS ... Read more
LINCOLN
MKZ HYBRID
(2012) — STEERING
Oct 28, 2019
Incident date: Oct 27, 2019
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, 'SERVICE ADVANCETRAC' AND 'SERVICE STEERING ASSIST' WERE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE LOCAL DEALER WAS... Read more