Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Jul 24, 2020
I HAVE HAD NUMEROUS ALIGNMENTS AND TIRES SINCE GOT THIS VEHICLE LAST YEAR AND NOW IT'S SHACKING, RIDES LIKES I HAVE A FLAT OR WEAVING UP AND DOWN AND STARTING TO PULL/ STOP WORKING WHILE DRIVING AND CAN'T FIND ANYTHING WRONG STILL HAS ALL ORIGINAL PARTS! LIGHTS GO THRU BULBS AND CAN'T SEE
Incident date: Jul 25, 2020
HAD ALL AIR FILTERS REPLACED AND AIR UNIT REPLACED DUE TO OVER HEATING BUT STILL WHEN TURN AIR ON AND ON SEATS JUMPS OR LOSES THROTTLE AND LIGHTS GO OFF AND AT TIMES SEATS RE ADJUST WHILE DRIVING, KEEPS HAPPING CAN'T FIGURE IT OUT
Incident date: Jul 25, 2020
HAD ALL AIR FILTERS REPLACED AND AIR UNIT REPLACED DUE TO OVER HEATING BUT STILL WHEN TURN AIR ON AND ON SEATS JUMPS OR LOSES THROTTLE AND LIGHTS GO OFF AND AT TIMES SEATS RE ADJUST WHILE DRIVING, KEEPS HAPPING CAN'T FIGURE IT OUT
Incident date: Jul 25, 2020
HAD ALL AIR FILTERS REPLACED AND AIR UNIT REPLACED DUE TO OVER HEATING BUT STILL WHEN TURN AIR ON AND ON SEATS JUMPS OR LOSES THROTTLE AND LIGHTS GO OFF AND AT TIMES SEATS RE ADJUST WHILE DRIVING, KEEPS HAPPING CAN'T FIGURE IT OUT
Incident date: Aug 26, 2020
MKZ 2013 LINCOLN WITH SAME SYMPTOMS AND REQUIRED COMPONENT (BUSHING) CHANGE AS SAFETY RECALL 18S20. PLEASE INCLUDE THE MKZ 2013 LINCOLN SERIES IN THE RECALL 18S20 (VIEW ATTACHED)
Incident date: Aug 1, 2019
DURING A SERVICE AT THE DEALERSHIP I WAS INFORMED THAT ALL MY WHEEL LUG NUTS NEEDED TO BE CHANGED BECAUSE OF SWELLING. PER THE MECHANIC, THIS IS A KNOW PROBLEM WITH THIS LUG NUTS ON THIS MODEL OF LINCOLN.
Incident date: Jun 3, 2020
CAR WAS IN MOTION AT 65MPH ON A 4 LANE FREEWAY TRAVELING IN LANE 2 OR 3. IT MADE A LOUD THUD AND THE WRENCH ICON APPEARED ON THE DASHBOARD. AT THE SAME TIME, THE GAS PEDAL NO LONGER PROVIDED ACCELERATION AND THE ONLY THING I COULD DO WAS COAST TO A STOP, WHILE MANEUVERING THE VEHICLE TO THE SHOULDER. AFTER STOPPING I RESTARTED THE CAR AND IT FUNCTIONED PERFECTLY FINE. THE WRENCH LIGHT WAS NO L... Read more
Incident date: Jun 3, 2020
CAR WAS IN MOTION AT 65MPH ON A 4 LANE FREEWAY TRAVELING IN LANE 2 OR 3. IT MADE A LOUD THUD AND THE WRENCH ICON APPEARED ON THE DASHBOARD. AT THE SAME TIME, THE GAS PEDAL NO LONGER PROVIDED ACCELERATION AND THE ONLY THING I COULD DO WAS COAST TO A STOP, WHILE MANEUVERING THE VEHICLE TO THE SHOULDER. AFTER STOPPING I RESTARTED THE CAR AND IT FUNCTIONED PERFECTLY FINE. THE WRENCH LIGHT WAS NO L... Read more
Incident date: Aug 21, 2020
THERE IS A PROBLEM WITH THE CLIMATE CONTROL SYSTEM (FCIM) THAT CAUSES THE TEMPERATURE TO RUN UP TO MAXIMUM TEMPERATURE. IT CANNOT BE SHUT OFF. THIS IS VERY DANGEROUS BECAUSE WITH EXTREMELY ELEVATED TEMPERATURES IN THE CAR YOU ARE VERY LIABLE TO FALL ASLEEP. OR TRY TO REDUCE THE TEMP BY BANGING ON THE CONTROLS, THIS MAKES YOU VERY DISTRACTED. THIS PROBLEM EXISTS WHENEVER THE CAR IS RUNNING, IN... Read more
Incident date: Jun 1, 2017
I'M NOT SURE IF THIS IS CONSIDERED A DESIGN FLAW, BUT I DO CONSIDER THIS A SAFETY ISSUE. WHILE DRIVING, I HAVE REACHED OVER TO PRESS THE BUTTON TO TURN ON MY RADIO AND MY CAR HAS TURNED OFF AND I HAVE TO COME/ROLL TO A COMPLETE STOP TO RESTART THE CAR. AFTER THIS HAPPENED A FEW TIMES, I REALIZED I WAS PRESSING THE BUTTON LOCATED NEXT TO THE RADIO BUTTON. THE BUTTON I WAS PRESSING WAS THE START/... Read more
Incident date: Aug 25, 2020
SHIFTING FROM GEARS 1-2 AND 3-4 ARE HARD AND/OR DELAYED. SHIFTING FROM 1-2 IS SO HARD THAT YOU HAVE TO STIFFEN YOUR NECK MUSCLES TO PREVENT AN UNCOMFORTABLE HEAD AND NECK MOVEMENT. THE ONLY TIME THIS ISN'T EXPERIENCED IS WITH 80% OR MORE THROTTLE APPLIED. THE DEALER HAS REBUILT THE TRANSMISSION, REPLACED SOLENOID ASSEMBLIES, ETC AND THE PROBLEM COMES BACK. THE DEALER HAS LOOKED AT IT ONE MORE... Read more
Incident date: Jul 1, 2020
A PIECE OF PLASTIC BROKE ON THE POWER SEAT ACTUATOR, ALLOWING THE SEAT TO CHANGE POSITION UNEXPECTEDLY, PARTICULARLY WHEN ACCELERATING.. THE MANUFACTURER DOES NOT SELL THE BROKEN POWER SEAT ACTUATOR SEPARATELY. INSTEAD, IT WANTS $1100 TO REPLACE THE ENTIRE SEAT BASE. THE RESULT IN THAT PEOPLE CANNOT AFFORD TO GET THIS SAFETY ITEM FIXED
Incident date: Aug 21, 2020
TL* THE CONTACT OWNS 2011 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE DOOR LATCH DETACH ON THE DRIVER SIDE. THE CONTACT STATED THAT HER HUSBAND NOTICED THE DOOR WAS AJAR WHEN ATTEMPTED TO DRIVE AND WAS UNABLE TO CLOSE. THE VEHICLE WAS TAKEN TO DCH FORD OF THOUSAND OAKS (3810 THOUSAND OAKS BLVD, WESTLAKE VILLAGE, CA 91362) AND WAS DIAGNOSED THAT THE DOOR LATCHES NEEDED TO BE REPLACED. THE VEHI... Read more
Incident date: May 1, 2020
THE DOOR HATCH IS BROKEN, , IT IS HARD TO SHUT AND LATCH THE DOOR. THE DOOR ALTHOUGH SHUT AND LATCHED HAS COME OPEN WHILE THE VEHICLE HAS BEING DRIVEN. THIS HAS OCCURED SEVERAL TIMES. IT IS UNSAFE TO DRIVE THIS CAR.
Incident date: Mar 1, 2020
TL* THE CONTACT OWNS A 2016 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR A DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CON... Read more
Incident date: Aug 1, 2019
TL* THE CONTACT OWNS A 2014 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED SOON AFTER THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT HE HAD SPOKEN WITH THE MANUFACTURER AND WAS INFORMED THAT THERE WERE NO RECALLS ON HIS VEHICLE. UPON INVESTIGATION, THE CONTACT LINKED HIS FAILURE TO NHTSA CA... Read more
Incident date: Aug 5, 2019
FRONT PASSENGER DOOR AJAR WARNING LIGHT. DOME LIGHT STAYS LIT AND UNABLE TO LOCK DOORS AUTOMATICALLY.. I RECEIVED A RECALL NOTICE FOR THE DRIVER SIDE BUT NOT PASSENGER SIDE. ALSO THE RECALL HAS MILEAGE LIMITS. IT STARTED ONLY PERIODICALLY IN 2019, BUT NOW IS CONSTANT
LINCOLN
MKX
(2011) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Aug 18, 2020
Incident date: Aug 16, 2020
A VALVE STICKS IN THE HYDRAULIC CONTROL UNIT OF THE ANTI LOCK BRAKE SYSTEM WHEN IT IS ACTIVATED WHEN HEAVY BRAKING THAT CREATED A VERY SOFT BRAKE PEDAL WHEN BRAKING BECAUSE BRAKE FLUID IS BEING DIVERTED THRU THE ABS SYSTEM WHEN IT SHOULDN'T BE. I NOTICED THERE WAS A SAFETY RECALL ON FORD, LINCOLN'S UP TO A 2010 MODEL. THERE NEEDS TO BE A RECALL ON MY MODEL VEHICLE ALSO.
Incident date: Jun 18, 2020
DOOR AJAR WARNING WHILE REAR DRIVER SIDE DOOR IS CLOSED. WHEN THE DOOR IS CLOSED, THE DOOR AJAR LIGHT STAYS ON AND THE DOORS NEVER LATCH WHILE DRIVING. WHICH AFFECTS SEVERAL ELECTRICAL COMPONENTS SUCH AS, AUTOMATIC DOOR LATCHS, ALARM SYSTEM, COURTESY LIGHTS AND OTHER ELECTRICAL COMPONENTS.
Incident date: Jan 1, 2016
IN REGARDS TO MY 2013 LINCOLN MKX, THE AUTOMATIC TRANSMISSION FREQUENTLY DOES NOT ENGAGE IN PARK --- ABOUT HALF THE TIME. WHEN STATIONARY, THE AUTOMATIC TRANSMISSION GEAR SHIFT LEVER IS PUSHED INTO THE "P" POSITION, BUT THE VEHICLE WARNS VIA A DINGING AND DASH WARNING THAT IT IS NOT IN PARK. STATIONARY LOCATIONS INCLUDE MY GARAGE, WHICH IS LEVEL, AND PUBLIC PARKING LOTS, WHICH ARE TYPICALLY LEVE... Read more
Incident date: Dec 18, 2019
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE AUBURN FORD DEALER LOCATED AT 1650 GRASS VALLEY HWY, AUBURN, CA 95603, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. T... Read more
Incident date: Aug 12, 2020
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THE VEHICLE WAS AT STAND STILL, WHEN THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER GARY YEOMANS FORD LINCOLN LOCATED AT 1420 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 310-2342, WHERE IT WAS... Read more
LINCOLN
MKZ
(2015) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Aug 12, 2020
Incident date: Sep 1, 2019
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL TO THE STOP THE VEHICLE, THE PEDAL EXTENDED TO THE FLOOR. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT BRAKE FLUID HAD LEAKED FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TOWED TO THE LOCAL DEALER HINES PARK LINCOLN LOCATED AT 40601 ANN ARBOR RD, PLYMOUTH, MI 48170, WHO DIAGNOSED THAT THE... Read more
Incident date: Jul 20, 2020
LOST POWER STEERING IN MIDDLE OF DRIVING. ALMOST GOT INTO SERIOUS ACCIDENT.
Incident date: Jul 20, 2020
LOST POWER STEERING IN MIDDLE OF DRIVING. ALMOST GOT INTO SERIOUS ACCIDENT.
Incident date: Apr 1, 2020
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 17V226000 (ELECTRICAL SYSTEM). THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MAC HAIK JACKSON CHRYSLER DODGE JEEP RAM 5395 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39206 (844) 332-1864 WHO STATED THE REMEDY PARTS WERE NOT AVAILABLE. TH... Read more
Incident date: Aug 8, 2020
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED THAT WHILE DRIVING AT 75 MPH, THE STEERING WHEEL CEASED UPON PASSING A SEMI TRUCK AND THE STEERING WHEEL INDEPENDENTLY WENT INTO THE OFF POSITION. DUE TO THE FAILURE, THE CONTACT PUSHED THE PUSH START BUTTON SINCE HE ASSUMED THAT THE VEHICLE SHUTOFF DUE TO THE FAILURE. THE CONTACT HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE OFF TO THE... Read more
Incident date: Feb 11, 2020
THE VEHICLE BREAKS KEEP GOING OUT. I JUST HAD TO GET THE BRAKE BOOSTER AND ANOTHER PART FIX THAT'S CONNECTED WITH THE BRAKES DONE IN FEBRUARY AND NOW IN AUGUST THE SAME THING IS HAPPENING THE VEHICLE WILL NOT STOP OWN IT'S ON UNLESS YOU PRESS THE PEDAL ALL THE WAY DOWN AND IT STILL HARD TO STOP. DRIVING THE VEHICLE IS VERY HARD TO DO WITH THE SAME PROBLEM HAPPENING.
Incident date: Jan 1, 2020
1-HEAD LIGHT FRONT RIGHT SIDE IS WORKING 5 MIN AND CLOSED DIRECT I GO MECHANIC IS NOT FUNDED ANY PROBLEM 2- MY CAR HAVE 2 RECALL I GOING DELAR PREMIER 152 58TH ST BROOKLYN NY 11220 AND SIDE I JUST MAKE 1 RECALL NUMBER 20E01 POWERTRAIN CONTROL MODULE REPROGRAMMING OTHER RECALL NUMBER 20V072 REAR SUSPENSION TOE LINK REPLACEMENT BECUSE DELAR TELL ME NOT HAVE PART AND TELL ME COMING BACK AFTER 3... Read more
Incident date: Jan 1, 2020
1-HEAD LIGHT FRONT RIGHT SIDE IS WORKING 5 MIN AND CLOSED DIRECT I GO MECHANIC IS NOT FUNDED ANY PROBLEM 2- MY CAR HAVE 2 RECALL I GOING DELAR PREMIER 152 58TH ST BROOKLYN NY 11220 AND SIDE I JUST MAKE 1 RECALL NUMBER 20E01 POWERTRAIN CONTROL MODULE REPROGRAMMING OTHER RECALL NUMBER 20V072 REAR SUSPENSION TOE LINK REPLACEMENT BECUSE DELAR TELL ME NOT HAVE PART AND TELL ME COMING BACK AFTER 3... Read more
Incident date: Jan 1, 2020
1-HEAD LIGHT FRONT RIGHT SIDE IS WORKING 5 MIN AND CLOSED DIRECT I GO MECHANIC IS NOT FUNDED ANY PROBLEM 2- MY CAR HAVE 2 RECALL I GOING DELAR PREMIER 152 58TH ST BROOKLYN NY 11220 AND SIDE I JUST MAKE 1 RECALL NUMBER 20E01 POWERTRAIN CONTROL MODULE REPROGRAMMING OTHER RECALL NUMBER 20V072 REAR SUSPENSION TOE LINK REPLACEMENT BECUSE DELAR TELL ME NOT HAVE PART AND TELL ME COMING BACK AFTER 3... Read more
Incident date: Mar 5, 2020
MY CAMERA STOPPED WORKING MULTIPLE TIMES. ERROR CONTACT DEALERSHIP. CAMERA SCATTERED SCREEN. SYSTEM DELETES SAVED SETTINGS. MIRROR. I ADJUSTED IT FOR MYSELF. THEN THE MIRRORS AUTOMATICALLY CLOSED THE DRIVER MIRROR CRACKED.
Incident date: Aug 6, 2020
TL* THE CONTACT OWNS A 2010 LINCOLN MKT. THE CONTACT STATED WHILE DRIVING 10 MPH, WHEN THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED HE WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER MALL OF GEORGIA FORD LOCATED AT 4525 NELSON BROGDON BLVD, BUFORD, GA 30518, ... Read more
Incident date: Aug 1, 2020
THE ELECTRIC POWER ASSIST HAS FAILED. THE AUTOMATIC CLIMATE CONTROL WILL AUTOMATICALLY ACCELERATE TO HIGH HEAT.
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED THE DEALER LINCOLN OF CINCINNATI LOCATED AT 9620 MONTGOMERY RD, CINCINNATI, OH 45242, (513) 683-3800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED TH... Read more
Incident date: Jul 30, 2020
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SERVICE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER LINCOLN OF DELRAY (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483 561-454-1800) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS HYDRAULIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS M... Read more
Incident date: Dec 14, 2016
AS SO MANY PEOPLE HAVE EXPERIENCED, MY 2006 TOWN CAR HAS HAD THE ORANGE ILLUMINATED AIRBAG WARNING LIGHT ON THE DASH , ALONG WITH THE 5 CHIMES OVER AND OVER. THIS HAS BEEN GOING ON FOR YEARS, AND I'M SHOCKED TO SEE HOW PREVALENT IT ACTUALLY IS. SHAME SHAME LINCOLN.
Incident date: Nov 22, 2016
TL* THE CONTACT OWNS A 2017 FORD NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE WAS CUT OFF BY AN 18-WHEELER, WHICH FORCED THE CONTACT'S VEHICLE INTO THE LEFT LANE, CAUSING THE VEHICLE TO CRASH INTO THE REAR OF THE VEHICLE IN FRONT ON THE FREEWAY, WHICH IN TURN SET OFF A CHAIN REACTION. THE AIR BAGS DID NOT DEPLOY, HOWEVER, THE COMPUTER INDICATED THAT THE AIR BAG DEPLOYED. TH... Read more
Crash
1 injured
Incident date: Feb 5, 2020
COVER SECURING ENGINE START/STOP BUTTON POPPED OFF AND START/STOP BUTTON WAS PULLED INTO THE DASH.. CAN REACH BUTTON ONLY BY FISHING AROUND IN DASH THROUGH ACCESS OPENING. SECURED BUTTON SOMEWHAT WITH BUNGEE CORD BUT BUTTON STILL INCH OR MORE IN DASH. OBVIOUSLY INSTALLED UNDER EXCESSIVE TENSION. NOTIFIED LINCOLN BUT ADVISED IT WAS NOT AN ASSEMBLY ISSUE. DEALER ESTIMATE TO REPAIR - $645. VEH... Read more
Incident date: Aug 4, 2020
TL* THE CONTACT OWNS A 2014 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE... Read more
Incident date: May 5, 2020
RECALL NOTICE 19S41. RECEIVED NOTIFICATION ON 5/2/2020 THAT PARTS ARE AVAILABLE. CONTACTED LOCAL DEALERSHIP, FELIX SABATES LINCOLN, ON 5/5/2020 TO SCHEDULE RECALL. WAS TOLD AT THE TIME, THEY HAD TO ORDER THE PART FOR RECALL AND IT WILL BE APPROXIMATELY 2-3 WEEKS. ON 6/2/2020, I MADE ANOTHER CALL ASKING FOR UPDATE ON RECALL PARTS.WAS TOLD THAT PART HAS NOT ARRIVED AND IT WILL BE ANOTHER 2 WEEKS. CA... Read more
Incident date: Sep 9, 2019
MY BRAKES HAVE EXCESSIVE BRAKE PEDAL TRAVEL WITH A LOT OF NOISE. I TOOK MY MKZ TO THE DEALER PAID FOR ALL NEW BRAKES 4 MONTHS BEFORE THE RECALL LETTER CAME. I HAD TO RETURN MY CAR 3 TIMES TELLING THEM SOMETHING WAS NOT RIGHT ! AFTER I RECEIVED THE SAFETY RECALL NOTICE 19S54/NTSA RECALL 19V-904 IN JAN 20 I WAS TOLD I COULD PAY FOR THE PARTS AND SERVICE BECAUSE THEY DIDN'T HAVE THE PARTS TO DO IT ? ... Read more
Incident date: Oct 4, 2019
WHEN USING THE BRAKES THE PEDAL GOES ALL THE WAY TO THE FLOOR AND STOPS SLOWLY. THIS IS DONE WHILE DRIVING REGARDLESS WHAT SPEED. THE BRAKES WOULD RETURN AND GO BACK OUT RANDOMLY. I HAVE THE BRAKES GO OUT ON HIGHWAY AND CITY STREET AS WELL AS IN PARK OR IN GEAR. BRAKE BOOSTER RECALL WAS DONE AND THE PROBLEM PERSISTED. RETURNED TO LINCOLN AND DIAGNOSTIC WAS DONE STATING NEEDING TO REPLACE BRAKE MA... Read more
Incident date: May 8, 2020
WHEN SHUTTING PASSENGER DOOR LATCH, LATCH WILL NOT MOVE TO GRIP INNER PART OF THE DOOR. THIS WILL CAUSE THE DOOR TO BOUNCE BACK OR NOT CLOSE. THIS USUALLY OCCURS WHEN EXISTING OR ENTERING CAR. OPEN DOOR WARNING WILL REMAIN ON UNTIL LATCH IS PROPERLY HOOKED.
2 injured
Incident date: Mar 9, 2020
STABILIZATION BARS OR LIFTGATE STRUTS GAVE OUT WHILE SITTING AFTER SUV WAS LOADED WHEN I GOT HOME THE LIFTGATE OPENED AND IMMEDIATELY SHUT IT WOULD NOT STAY OPEN
Incident date: Jul 28, 2020
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT CALLED IN REGARDS TO HAVING A BRAKE FAILURE. THE CONTACT STATED WHILE APPROACHING A RED LIGHT AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP CAUSING THE VEHICLE TO HIT A TRUCK AND THE CURB. THE VEHICLE WAS ABLE TO STOP AFTER DEPRESSING THE BRAKE PEDAL MULTIPLE TIMES. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTA... Read more
Crash