Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Jan 1, 2020
1-HEAD LIGHT FRONT RIGHT SIDE IS WORKING 5 MIN AND CLOSED DIRECT I GO MECHANIC IS NOT FUNDED ANY PROBLEM 2- MY CAR HAVE 2 RECALL I GOING DELAR PREMIER 152 58TH ST BROOKLYN NY 11220 AND SIDE I JUST MAKE 1 RECALL NUMBER 20E01 POWERTRAIN CONTROL MODULE REPROGRAMMING OTHER RECALL NUMBER 20V072 REAR SUSPENSION TOE LINK REPLACEMENT BECUSE DELAR TELL ME NOT HAVE PART AND TELL ME COMING BACK AFTER 3... Read more
Incident date: Jan 1, 2020
1-HEAD LIGHT FRONT RIGHT SIDE IS WORKING 5 MIN AND CLOSED DIRECT I GO MECHANIC IS NOT FUNDED ANY PROBLEM 2- MY CAR HAVE 2 RECALL I GOING DELAR PREMIER 152 58TH ST BROOKLYN NY 11220 AND SIDE I JUST MAKE 1 RECALL NUMBER 20E01 POWERTRAIN CONTROL MODULE REPROGRAMMING OTHER RECALL NUMBER 20V072 REAR SUSPENSION TOE LINK REPLACEMENT BECUSE DELAR TELL ME NOT HAVE PART AND TELL ME COMING BACK AFTER 3... Read more
Incident date: Jan 1, 2020
1-HEAD LIGHT FRONT RIGHT SIDE IS WORKING 5 MIN AND CLOSED DIRECT I GO MECHANIC IS NOT FUNDED ANY PROBLEM 2- MY CAR HAVE 2 RECALL I GOING DELAR PREMIER 152 58TH ST BROOKLYN NY 11220 AND SIDE I JUST MAKE 1 RECALL NUMBER 20E01 POWERTRAIN CONTROL MODULE REPROGRAMMING OTHER RECALL NUMBER 20V072 REAR SUSPENSION TOE LINK REPLACEMENT BECUSE DELAR TELL ME NOT HAVE PART AND TELL ME COMING BACK AFTER 3... Read more
Incident date: Mar 5, 2020
MY CAMERA STOPPED WORKING MULTIPLE TIMES. ERROR CONTACT DEALERSHIP. CAMERA SCATTERED SCREEN. SYSTEM DELETES SAVED SETTINGS. MIRROR. I ADJUSTED IT FOR MYSELF. THEN THE MIRRORS AUTOMATICALLY CLOSED THE DRIVER MIRROR CRACKED.
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED THE DEALER LINCOLN OF CINCINNATI LOCATED AT 9620 MONTGOMERY RD, CINCINNATI, OH 45242, (513) 683-3800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED TH... Read more
Incident date: Aug 6, 2020
TL* THE CONTACT OWNS A 2010 LINCOLN MKT. THE CONTACT STATED WHILE DRIVING 10 MPH, WHEN THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED HE WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER MALL OF GEORGIA FORD LOCATED AT 4525 NELSON BROGDON BLVD, BUFORD, GA 30518, ... Read more
Incident date: Aug 1, 2020
THE ELECTRIC POWER ASSIST HAS FAILED. THE AUTOMATIC CLIMATE CONTROL WILL AUTOMATICALLY ACCELERATE TO HIGH HEAT.
Incident date: Jul 30, 2020
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE SERVICE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SCHUMACHER LINCOLN OF DELRAY (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483 561-454-1800) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ABS HYDRAULIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS M... Read more
Incident date: Dec 14, 2016
AS SO MANY PEOPLE HAVE EXPERIENCED, MY 2006 TOWN CAR HAS HAD THE ORANGE ILLUMINATED AIRBAG WARNING LIGHT ON THE DASH , ALONG WITH THE 5 CHIMES OVER AND OVER. THIS HAS BEEN GOING ON FOR YEARS, AND I'M SHOCKED TO SEE HOW PREVALENT IT ACTUALLY IS. SHAME SHAME LINCOLN.
Incident date: Aug 4, 2020
TL* THE CONTACT OWNS A 2014 LINCOLN MKT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V072000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE... Read more
Incident date: Nov 22, 2016
TL* THE CONTACT OWNS A 2017 FORD NAVIGATOR. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE WAS CUT OFF BY AN 18-WHEELER, WHICH FORCED THE CONTACT'S VEHICLE INTO THE LEFT LANE, CAUSING THE VEHICLE TO CRASH INTO THE REAR OF THE VEHICLE IN FRONT ON THE FREEWAY, WHICH IN TURN SET OFF A CHAIN REACTION. THE AIR BAGS DID NOT DEPLOY, HOWEVER, THE COMPUTER INDICATED THAT THE AIR BAG DEPLOYED. TH... Read more
Crash
1 injured
Incident date: Feb 5, 2020
COVER SECURING ENGINE START/STOP BUTTON POPPED OFF AND START/STOP BUTTON WAS PULLED INTO THE DASH.. CAN REACH BUTTON ONLY BY FISHING AROUND IN DASH THROUGH ACCESS OPENING. SECURED BUTTON SOMEWHAT WITH BUNGEE CORD BUT BUTTON STILL INCH OR MORE IN DASH. OBVIOUSLY INSTALLED UNDER EXCESSIVE TENSION. NOTIFIED LINCOLN BUT ADVISED IT WAS NOT AN ASSEMBLY ISSUE. DEALER ESTIMATE TO REPAIR - $645. VEH... Read more
Incident date: May 5, 2020
RECALL NOTICE 19S41. RECEIVED NOTIFICATION ON 5/2/2020 THAT PARTS ARE AVAILABLE. CONTACTED LOCAL DEALERSHIP, FELIX SABATES LINCOLN, ON 5/5/2020 TO SCHEDULE RECALL. WAS TOLD AT THE TIME, THEY HAD TO ORDER THE PART FOR RECALL AND IT WILL BE APPROXIMATELY 2-3 WEEKS. ON 6/2/2020, I MADE ANOTHER CALL ASKING FOR UPDATE ON RECALL PARTS.WAS TOLD THAT PART HAS NOT ARRIVED AND IT WILL BE ANOTHER 2 WEEKS. CA... Read more
Incident date: Sep 9, 2019
MY BRAKES HAVE EXCESSIVE BRAKE PEDAL TRAVEL WITH A LOT OF NOISE. I TOOK MY MKZ TO THE DEALER PAID FOR ALL NEW BRAKES 4 MONTHS BEFORE THE RECALL LETTER CAME. I HAD TO RETURN MY CAR 3 TIMES TELLING THEM SOMETHING WAS NOT RIGHT ! AFTER I RECEIVED THE SAFETY RECALL NOTICE 19S54/NTSA RECALL 19V-904 IN JAN 20 I WAS TOLD I COULD PAY FOR THE PARTS AND SERVICE BECAUSE THEY DIDN'T HAVE THE PARTS TO DO IT ? ... Read more
Incident date: Oct 4, 2019
WHEN USING THE BRAKES THE PEDAL GOES ALL THE WAY TO THE FLOOR AND STOPS SLOWLY. THIS IS DONE WHILE DRIVING REGARDLESS WHAT SPEED. THE BRAKES WOULD RETURN AND GO BACK OUT RANDOMLY. I HAVE THE BRAKES GO OUT ON HIGHWAY AND CITY STREET AS WELL AS IN PARK OR IN GEAR. BRAKE BOOSTER RECALL WAS DONE AND THE PROBLEM PERSISTED. RETURNED TO LINCOLN AND DIAGNOSTIC WAS DONE STATING NEEDING TO REPLACE BRAKE MA... Read more
Incident date: May 8, 2020
WHEN SHUTTING PASSENGER DOOR LATCH, LATCH WILL NOT MOVE TO GRIP INNER PART OF THE DOOR. THIS WILL CAUSE THE DOOR TO BOUNCE BACK OR NOT CLOSE. THIS USUALLY OCCURS WHEN EXISTING OR ENTERING CAR. OPEN DOOR WARNING WILL REMAIN ON UNTIL LATCH IS PROPERLY HOOKED.
2 injured
Incident date: Jul 28, 2020
TL* THE CONTACT OWNS A 2005 LINCOLN TOWN CAR. THE CONTACT CALLED IN REGARDS TO HAVING A BRAKE FAILURE. THE CONTACT STATED WHILE APPROACHING A RED LIGHT AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP CAUSING THE VEHICLE TO HIT A TRUCK AND THE CURB. THE VEHICLE WAS ABLE TO STOP AFTER DEPRESSING THE BRAKE PEDAL MULTIPLE TIMES. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTA... Read more
Crash
Incident date: Mar 9, 2020
STABILIZATION BARS OR LIFTGATE STRUTS GAVE OUT WHILE SITTING AFTER SUV WAS LOADED WHEN I GOT HOME THE LIFTGATE OPENED AND IMMEDIATELY SHUT IT WOULD NOT STAY OPEN
Incident date: Jul 20, 2020
TL* THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT STATED THAT THE POWER BRAKE BOOSTER FAILED WHILE HIS DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED. THE CONTACT STATED THAT ADDITIONAL FORCE WAS APPLIED ON THE BRAKE PEDAL TO BRING THE VEHICLE TO A STOP. THE CONTACT STATED THAT HE WAS NOT AWARE OF ANY WARNING LIGHTS BEING ILLUMINATED. THE CONTACT CALLED BRONDES FORD LINCOLN MAUMEE (1475 ARROWHEAD... Read more
Incident date: May 19, 2020
5/18/20 TOOK CAR FOR INSPECTION-FAILED BECAUSE OF BRAKES.GARAGE COULD NOT FIX TOWED TO DEALERSHIP.THEY COULD NOT FIX.TELL US NOT DRIVABLE.BEEN SITTING THERE EVER SINCE.CAR HAS 30016 MILES.AS OF THIS DATE HAVE NOT BEEN NOTIFIED OF RECALL AND CANNOT BE TOLD WHY OR WHEN PARTS WILL BE AVAILABLE. WHAT RECOURSE DO I HAVE
LINCOLN
MKX
(2013) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Jul 24, 2020
Incident date: Jul 22, 2020
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKE BOOSTER AND THE ABS MODULE FAILED. THE CONTACT STATED THAT THE FAILURE RECURRED WHILE DRIVING UP HIS DRIVEWAY. THE CONTACT STATED THAT THE FAILURE WAS CAUSED BY A DEFECT IN THE HYDRAULIC CONTROL UNIT. THE... Read more
Incident date: Jul 20, 2020
I WAS DRIVING 35 MPH ON SINGLE LANE ROAD. ALL WHEEL DRIVE OFF CAME ON AND CAR STOPPED. LUCKILY NOBODY REARENDED ME. SAME THING HAPPENED TO OUR FRIEND'S 2014 MKX. TURNED ENGINE OFF AND DROVE TO DEALER. THEY COULD NOT REPRODUCE THE ERROR SO THEY COULD NOT FIX IT. NEXT TIME IT HAPPENS IT WOULD PROBABLY KILL ME.
Incident date: Jul 20, 2020
I WAS DRIVING 35 MPH ON SINGLE LANE ROAD. ALL WHEEL DRIVE OFF CAME ON AND CAR STOPPED. LUCKILY NOBODY REARENDED ME. SAME THING HAPPENED TO OUR FRIEND'S 2014 MKX. TURNED ENGINE OFF AND DROVE TO DEALER. THEY COULD NOT REPRODUCE THE ERROR SO THEY COULD NOT FIX IT. NEXT TIME IT HAPPENS IT WOULD PROBABLY KILL ME.
Incident date: Jan 1, 2020
WHEN REVERSING, BACKUP CAMERA INTERMITTENTLY RESTARTS, SHUTS OFF, OR NEVER SHOWS. THIS IS A DANGER AS IT IS UNPREDICTABLE AND CAN CAUSE DAMAGE IF IT TURNS OFF WHILE IN MOTION. CAR DISPLAY SAYS "CAMERA UNAVAILABLE. PLEASE CONTACT DEALERSHIP". CODE READER GIVES ERROR C1001 GENERAL ELECTRIC FAILURE.
Incident date: Nov 12, 2019
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED RIVERSIDE FORD LINCOLN LOCATED AT 2089 RIVERSIDE DR, MACON, GA 31204, AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A R... Read more
Incident date: Jul 10, 2020
I'VE OWNED THE CAR 4 YEARS, DECIDED TO HAUL SOMETHING, PUT THE BACK SEAT DOWN AND IT WON'T GO BACK UP. SEEMS THE MIDDLE SEAT BELT IS STUCK.
Incident date: Jul 14, 2020
WHEN PUTTING THE VEHICLE INTO GEAR (WITH THE BRAKE PEDAL PRESSED) IT SOME TIMES BEGINS MOVING AND THE BRAKE PEDAL DOES NOT ENGAGE THE BRAKES. THIS FORCES THE DRIVER TO QUICKLY PUT THE CAR BACK INTO PARK TO STOP THE VEHICLE.
Incident date: Jul 14, 2020
WHEN PUTTING THE VEHICLE INTO GEAR (WITH THE BRAKE PEDAL PRESSED) IT SOME TIMES BEGINS MOVING AND THE BRAKE PEDAL DOES NOT ENGAGE THE BRAKES. THIS FORCES THE DRIVER TO QUICKLY PUT THE CAR BACK INTO PARK TO STOP THE VEHICLE.
Incident date: Apr 9, 2020
DRIVER CONTROL MALFUNCTION WARNING LIGHT SIGN COMES ON. I'VE TAKING IT TO THE DEALER TWICE BUT THEY COULD NOT FIX THE PROBLEM. WHAT DO I DO
Incident date: Jul 10, 2020
THE DASHBOARD CONTROLS CEASED FUNCTIONING, THE HEATER CONTROLS WILL NOT WORK,MAKING THE DEFROST NOT FUNCTION. THIS HAPPENS WHILE PARKED OR IN MOTION, NO MATTER THE LOCATION. IT APPEARS THAT THE ELECTRICAL CONTROL MODULE HAS DIED IN MID-STREAM WHILE DRIVING.
Incident date: Sep 23, 2019
THE SCREEN FREEZES UP OR GOES BLANK WHILE DRIVING OR UPON STARTING UP THIS IS HAPPENED OVER A DOZEN TIMES. WHEN THIS HAPPENS THE DRIVER ASSIST STOPS WORKING ALONG WITH THE BACK UP CAMERAS THE BLUETOOTH THE NAVIGATION EVERYTHING THAT IS ON THE SCREEN IS NOT AVAILABLE TO ME THIS IS A HUGE SAFETY HAZARD THE DEALERSHIP IS AWARE OF THE ISSUE AND I AM NOT THE ONLY ONE HAVING THIS PROBLEM THIS NEEDS TO B... Read more
Incident date: Jul 9, 2020
PTU (POWER TRANSFER UNIT) KEEPS FAILING INITIALLY LINCOLN STATED IT WASN'T A SERVICEABLE PART. NO DRAIN PLUG PRESENT. IF LEFT UNCHECKED OR SERVICED BY SUCKING OUT THE OIL THAT GETS BURNT BECAUSE OF HEAT FROM THE CATALYTIC CONVERTER, THE TRANSMISSION AND ENGINE WITH ONLY 1 QUART OF 70/140 FUILD IT COULD SEIZE UP AND CAUSE CATASTROPHIC FAILURE THE PTU COULD EITHER BUST OPEN OR LOCK UP CAUSING A SEVE... Read more
Incident date: Jul 13, 2020
DOOR LATCH, DRIVER SIDE, RECALL STARTS WITH THE MKZ 2014 AND UP. I HAVE A 2012 MKZ THAT NEEDS THE RECALL. PLEASE LOWER THE YEAR TO INCLUDE THE 2012 AS THE SYMPTOMS AND PROBLEMS ARE EXACTLY THE SAME. MY VEHICLE WILL BE RECEIVING THE AIRBAG RECALL ON FRIDAY. I ASK THAT YOU APPROVE THE LATCH RECALL AS WELL. THANK YOU.
Incident date: Jul 10, 2020
ON MULTIPLE OCCASIONS, I HAVE EXPERIENCED INTERMITTENT ISSUES WITH THE BRAKE PEDAL. WHILE MY FOOT WAS ON THE BRAKE PEDAL ATTEMPTING TO STOP ON CITY STREETS THE PEDAL WOULD CONTINUE TO DROP DOWN TO THE FLOOR; I HAD TO APPLY THE EMERGENCY BRAKE FOR THE VEHICLE TO STOP. NO WARNING LIGHTS HAVE EVER ILLUMINATED AS THE FAILURE OCCURRED. MY VIN CONFIRMS PARTS ARE NOT AVAILABLE & I HAVE NEVER BEEN CONTAC... Read more
Incident date: Jul 6, 2020
THE VEHICLE ENGAGED IN INVOLUNTARY ACCELERATION (IN REVERSE) FROM STATIONARY POSITION RIGHT AFTER SHIFTING GEARS FROM PARKING 'P' TO REVERSE 'R' AND DISENGAGING THE PARKING BRAKE. THE BRAKES WERE BEING APPLIED DURING THIS GEAR CHANGE. THE CAR STARTED MOVING IN REVERSE AS SOON AS THE DRIVER LET OFF THE BRAKES. THE DRIVER THEN REAPPLIED THE BRAKES BUT THE VEHICLE ACCELERATED INSTEAD OF BREAKING. MOR... Read more
Crash
1 injured
Incident date: Jun 23, 2020
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TINDOL FORD (1901 E FRANKLIN BLVD, GASTONIA, NC 28054, (704) 867-8341), AND IT W... Read more
Incident date: Nov 12, 2019
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V809000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. OLIVER FORD LOCATED AT 1001 E JEFFERSON ST, PLYMOUTH, IN 46563, (574) 935-1001, AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMO... Read more
Incident date: Jan 9, 2020
A 6 INCH CRACK DEVELOPED AT REAR CENTER TAILGATE BODY PANEL MADE OUT OF PLASTIC BELOW THE REAR WINDOW. THERE HAD BEEN REPORTS THAT THE REAR WINDOW COULD FALL OUT AND INTERNAL TAILGATE COMPONENTS COULD BE DAMAGED DUE TO WATER ENTRY FROM THE CRACK. THIS APPEARS TO BE A COMMON PROBLEM FROM MY RESEARCH.
Incident date: Jun 22, 2020
I TOOK MY 2015 LINCOLN MKS TO THE FORD DEALERSHIP TO REPLACE A WATER PUMP. AFTER THEY INSPECTED MY VEHICLE, THEY DETERMINED THAT IT WAS INDEED A BAD WATER PUMP. THEY QUOTED THAT IT WOULD TAKE 15 HOURS FOR THE REPAIR AND COST $2,500. I HAD NO OTHER CHOICE BUT TO HAVE MY CAR REPAIRED AND PAID $2,547. 5 DAYS LATER MY SON WAS DRIVING THE CAR STOPPED AND FILLED THE CAR WITH GAS. HE DROVE THE CAR 1... Read more
Fire
Incident date: Jun 22, 2020
I TOOK MY 2015 LINCOLN MKS TO THE FORD DEALERSHIP TO REPLACE A WATER PUMP. AFTER THEY INSPECTED MY VEHICLE, THEY DETERMINED THAT IT WAS INDEED A BAD WATER PUMP. THEY QUOTED THAT IT WOULD TAKE 15 HOURS FOR THE REPAIR AND COST $2,500. I HAD NO OTHER CHOICE BUT TO HAVE MY CAR REPAIRED AND PAID $2,547. 5 DAYS LATER MY SON WAS DRIVING THE CAR STOPPED AND FILLED THE CAR WITH GAS. HE DROVE THE CAR 1... Read more
Fire
Incident date: Apr 12, 2020
THE ELECTRONIC STEERING STOPPED WORKING AND THE TRACTION CONTROL SYSTEM LIGHT CAME ON AT THE SAME TIME. I WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AND RAN INTO MY GARAGE DAMAGING THE RIGHT FRONT OF MY CAR. LOCAL DEALER WITHOUT SEEING THE CAR SAID COST WOULD BE AROUND $1800 TO FIX STEERING AND STABILITRAK. THIS WAS A 2012 LINCOLN MKZ HYBRID.
Crash
Incident date: Apr 12, 2020
THE ELECTRONIC STEERING STOPPED WORKING AND THE TRACTION CONTROL SYSTEM LIGHT CAME ON AT THE SAME TIME. I WAS TRAVELING AT LESS THAN 5 MILES PER HOUR AND RAN INTO MY GARAGE DAMAGING THE RIGHT FRONT OF MY CAR. LOCAL DEALER WITHOUT SEEING THE CAR SAID COST WOULD BE AROUND $1800 TO FIX STEERING AND STABILITRAK. THIS WAS A 2012 LINCOLN MKZ HYBRID.
Crash
Incident date: Nov 14, 2019
A YEAR AGO NOTICED WHEN SHIFTING AND UP TO DATE MY SHIFTER GEAR INDICATOR NOT SHIFT TO CORRECT GEAR INDICATOR AND FAIL TO WORK PROPERLY, I BELIEVED THE TRANSMISSION SHIFT CABLE MAY BECOME DISLODGED FROM THE SHIFT CABLE BRACKET. I TAKE MY TRUCK TO AN TRANSMISSION SHOP AND THE TECHNICIAN RECOMMENDED THE SHIFT CABLE MUST BE ADJUSTED TO PREVENT THE PROBLEM CONTINUE.. I PAID $225 FOR THE DIAGNOSTIC I... Read more
Incident date: Jan 2, 2020
I HAVE BEEN NOTIFIED SOME TIME AGO ABOUT A SAFETY RECALL FOR MY BRAKES AND A REMEDY WAS SUPPOSED TO BE AVAILABLE 'LATE 1ST QUARTER 2020'. IT IS NOT PAST THE 2ND QTR OF 2020 AND STILL NO REMEDY OR NOTIFICATION BY FORD. WHAT IS THEIR HOLD UP?? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: Oct 13, 2018
RE: SAFETY RECALL NOTICE 19S54/NHTSA RECALL 19V-904 2009 LINCOLN MKZ VIN#[XXX] DEAR LINCOLN CONCIERGE: I WOULD LIKE TO FILE A CLAIM PERTAINING TO THE SAFETY RECALL LISTED ABOVE. I SPENT 4 MONTHS HAVING BRAKING ISSUES AND HAD MY LINCOLN TOWED 3 TIMES BECAUSE OF BRAKE PROBLEMS. FOLLOWING HAVING THESE PROBLEMS, I RECEIVED A RECALL NOTICE FOR BRAKES. HERE IS THE TIMELINE OF MY ... Read more
Incident date: Jul 1, 2020
THE SUNROOF EXPLODED WHILE DRIVING NORTH ON MD STATE HIGHWAY 235 AT APPROXIMATELY 60 MPH. PURCHASED SUV LESS THAN A MONTH AND HARDLY DRIVEN UNDER COVID CONDITIONS. GARAGED WHEN NOT ON THE ROAD AND NO ROCKS OR PROJECTILES HIT THE SUNROOF. ALTHOUGH PURCHASED AS NEW, HAD OVER 800 MILES DRIVEN. TOOK IT TO NEAREST FORD DEALERSHIP IN A LA PLATA, MD. THEY STATED THAT IT WAS HIT BY A ROCK. WILL PICK SUV B... Read more
Incident date: Oct 28, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) AND 19V001000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AND PULLING UP TO A S... Read more
Incident date: Oct 28, 2014
TL* THE CONTACT OWNS A 2007 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V682000 (FUEL SYSTEM, GASOLINE) AND 19V001000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH AND PULLING UP TO A S... Read more
Incident date: Jun 5, 2020
ON DELIVERY OF THE VEHICLE (6/5/2020), THERE WAS AN ERROR MESSAGE ON THE CONSOLE INDICATING AN ISSUE WITH A DOOR LOCK SENSOR (ACCORDING TO THE DEALER). THE DEALERSHIP HAD THE CAR FOR 3 DAYS TO MAKE THE REPAIR. ON 6/26/2020, WE REPORTED TO THE DEALERSHIP THAT THE FRONT PASSENGER DOOR LOCK WAS NOT WORKING AND THE BUTTON TO OPEN THE DOOR WAS INOPERABLE. TODAY, 6/29/2020, THE AUTO IS COMPLETELY DEAD.... Read more
Incident date: Jun 5, 2020
ON DELIVERY OF THE VEHICLE (6/5/2020), THERE WAS AN ERROR MESSAGE ON THE CONSOLE INDICATING AN ISSUE WITH A DOOR LOCK SENSOR (ACCORDING TO THE DEALER). THE DEALERSHIP HAD THE CAR FOR 3 DAYS TO MAKE THE REPAIR. ON 6/26/2020, WE REPORTED TO THE DEALERSHIP THAT THE FRONT PASSENGER DOOR LOCK WAS NOT WORKING AND THE BUTTON TO OPEN THE DOOR WAS INOPERABLE. TODAY, 6/29/2020, THE AUTO IS COMPLETELY DEAD.... Read more