Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
Incident date: Aug 10, 2020
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TEAM FORD LINCOLN (5445 DREXEL RD, LAS VEGAS, NV 89130) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CON... Read more
Incident date: Aug 10, 2020
TL* THE CONTACT OWNS A 2016 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TEAM FORD LINCOLN (5445 DREXEL RD, LAS VEGAS, NV 89130) AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CON... Read more
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BILL COLLINS FORD LINCOLN OF LOUISVILLE (4220 BARDSTOWN RD, LOUISVILLE, KY 40218, (502) 459-9550) AND OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 4... Read more
Incident date: Sep 1, 2020
TL* THE CONTACT OWNS A 2017 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BILL COLLINS FORD LINCOLN OF LOUISVILLE (4220 BARDSTOWN RD, LOUISVILLE, KY 40218, (502) 459-9550) AND OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 4... Read more
Incident date: Feb 8, 2021
NOTED A NATURAL GAS SMELL IN MY CAR ONLY WHEN HEAT ON IN CAR AND NOT CONSTENT, JUST IN SPIRTS I WOULD GET A STRONG SMELL. THEN LAST WEEK MY CAR STARTED MAKING A WEIRD WHINNING NOISE THAT HAS GOTTEN LOUDER AND MORE CONSISTENT OVER THE PAST WEEK. I NOTED THE 2013 MKZ HAD RECALLS FOR ISSUES LIKE THIS BEFORE. I JUST PURCHASED THIS CAR USED 3 MONTHS AGO.
Incident date: Feb 8, 2021
NOTED A NATURAL GAS SMELL IN MY CAR ONLY WHEN HEAT ON IN CAR AND NOT CONSTENT, JUST IN SPIRTS I WOULD GET A STRONG SMELL. THEN LAST WEEK MY CAR STARTED MAKING A WEIRD WHINNING NOISE THAT HAS GOTTEN LOUDER AND MORE CONSISTENT OVER THE PAST WEEK. I NOTED THE 2013 MKZ HAD RECALLS FOR ISSUES LIKE THIS BEFORE. I JUST PURCHASED THIS CAR USED 3 MONTHS AGO.
Incident date: Feb 4, 2021
INCIDENT #1: I WAS DRIVING ON A 45 MPH ROAD THAT I FREQUENTLY DRIVE. ALARM AND LIGHTS FLASHING TO WARN ME OF AN IMPENDING CRASH. **THERE WERE NO OTHER VEHICLES ON THIS ROAD DRIVING IN EITHER DIRECTION. 1/15/2021 INCIDENT#2. I WAS DRIVING ON A 45 MPH ROAD NEAR HOME. NAVIGATION STARTED ON ITS OWN GIVING DIRECTIONS GIVEN TO DRIVE TO A LOCATION THAT WAS NEVER ENTERED PREVIOUSLY INTO THE SYSTEM... Read more
Incident date: Feb 4, 2021
INCIDENT #1: I WAS DRIVING ON A 45 MPH ROAD THAT I FREQUENTLY DRIVE. ALARM AND LIGHTS FLASHING TO WARN ME OF AN IMPENDING CRASH. **THERE WERE NO OTHER VEHICLES ON THIS ROAD DRIVING IN EITHER DIRECTION. 1/15/2021 INCIDENT#2. I WAS DRIVING ON A 45 MPH ROAD NEAR HOME. NAVIGATION STARTED ON ITS OWN GIVING DIRECTIONS GIVEN TO DRIVE TO A LOCATION THAT WAS NEVER ENTERED PREVIOUSLY INTO THE SYSTEM... Read more
Incident date: Oct 15, 2017
I WAS GOING UP TO NEW YORK AND CAR STALLED ON BUSY I 95 NORTH HIGHWAY. I GOT IT TOWED TO MECHANIC IN NJ. HE TOLD ME FUEL PUMP RELAY MODULE AND FUEL PUMP IS BROKEN. HE FIXED IT. I CALLED LINCOLN ABOUT RECALL FOR FUEL PUMP RELAY MODULE RECALL AND OF COURSE THEY DENIED MY COMPLAINT, THEY TOLD ME THAT MY VIN IS NOT IN THEIR RECALL. ACTUALLY FUEL PUMP RELAY MODULE WAS BROKEN TWO TIMES IN SAME CAR COSTE... Read more
Incident date: Dec 30, 2019
THERE IS A RECALL FROM THE LINCOLN FORD COMPANY FOR BRAKES WHICH HAS BEEN ONGOING SINCE 2019. THEY KEEP DELAYING THE IMPLEMENTATION OF THE PART SAYING THEY ARE STILL IN THE TESTING PHASE. THEY ARE NOT GIVING OWNERS THE OPTION FOR COURTESY LEASES.
Incident date: Feb 17, 2021
STEERING STOPPED WORKING WHEN WE WERE LEAVING THE DRIVEWAY
Incident date: Jan 27, 2021
MY VEHICLE IS HAVING A DIFFICULT TIME BREAKING. HAVE CHANGED ROTORS AND BREAKS MULTIPLE TIME TO REMEDY THE PROBLEM AS I HAVE ALMOST BEEN IN 3 ACCIDENTS DO TO MY BREAKS SLIPPING. THE SLOPING HAS OCCURRED 2 TIMES WHILE DRIVING ON THE FREEWAY ONCE IN OCTOBER 2020 AND THEN AGAIN IN JANUARY 2021 I WAS GOING 63 MILES AN HOUR AND WHEN I WENT TO PRESS ON THE BRAKES DUE TO TRAFFIC APPROACHING THE VEHICLE H... Read more
Incident date: Jan 27, 2021
MY VEHICLE IS HAVING A DIFFICULT TIME BREAKING. HAVE CHANGED ROTORS AND BREAKS MULTIPLE TIME TO REMEDY THE PROBLEM AS I HAVE ALMOST BEEN IN 3 ACCIDENTS DO TO MY BREAKS SLIPPING. THE SLOPING HAS OCCURRED 2 TIMES WHILE DRIVING ON THE FREEWAY ONCE IN OCTOBER 2020 AND THEN AGAIN IN JANUARY 2021 I WAS GOING 63 MILES AN HOUR AND WHEN I WENT TO PRESS ON THE BRAKES DUE TO TRAFFIC APPROACHING THE VEHICLE H... Read more
Incident date: Feb 17, 2021
DRIVER SIDE SEAT WORMER WAS ON STARTED SMELLING PLASTIC AND IT STARTED SMOKING ATTACHED IS THE PICTURE OF IT.
Fire
Incident date: Jan 6, 2021
MY UNCLE CAR 2010 LINCOLN MKZ HAVE PROBLEM WITH BRAKE. WHEN DRIVE BRAKE PEDAL OK,,,,BUT SOMETIME PARK AT HOME ALL NIGHT LONG AND MORNING START ENGINE AND BRAKE PEDAL GO DOWN ON FLOOR. HE NEED TO PUMP BRAKE SEVERAL TIME TO MAKE BRAKE PEDAL GOES UP SO HE CAN DRIVE. BRAKE LIGHT ON DASH SOMETIME WENT ON WHEN DRIVING BUT BRAKE PEDAL NORMAL HE BRING TO DEALER AND LET THEM CHECK OUT,,,BUT NO PROBLEM SOL... Read more
Incident date: Feb 2, 2021
HOOD ON MY 2013 LINCOLN MKZ IS STARTING TO RUST AND THIS IS SHOULD NOT BE HAPPENING ON A CAR THAT IS LESS THAN 10 YEARS OLD. I FEEL LIKE IT'S A QUALITY CONTROL ISSUE BECAUSE THIS CAR IS NEVER DRIVEN ON BEACHES AND WE DON'T HAVE SALTY ROADS IN FLORIDA. THE RUST IS OCCURRING ON THE EDGE OF THE HOOD NEAR THE GRILL AND THE PAINT IS BEGINNING TO CHIP.
LINCOLN
AVIATOR PHEV
(2020) - SERVICE BRAKES
Feb 17, 2021
Incident date: Jan 30, 2021
BRAKES FAILED WHEN DRIVING DOWN MY DRIVEWAY, WHICH IS A STEEP HILL. RECEIVED SIX ERROR "SERVICE NOW" MESSAGES: SERVICE ADVANCETRAC, CHECK BRAKE SYSTEM, HILL DESCENT CONTROL FAULT, PARK BRAKE MALFUNCTION, PRE-COLLISION ASSIST NOT AVAILABLE. WAS ABLE TO ROLL TO A STOP AND HAD TO CALL TOW TRUCK. SUBSEQUENT CONVERSATION WITH DEALER SERVICE DEPT , WAS TOLD RECALL 20U29 APPLIES. GAVE ME A DOZEN 'COD... Read more
LINCOLN
AVIATOR PHEV
(2020) - FORWARD COLLISION AVOIDANCE: WARNINGS
Feb 17, 2021
Incident date: Jan 30, 2021
BRAKES FAILED WHEN DRIVING DOWN MY DRIVEWAY, WHICH IS A STEEP HILL. RECEIVED SIX ERROR "SERVICE NOW" MESSAGES: SERVICE ADVANCETRAC, CHECK BRAKE SYSTEM, HILL DESCENT CONTROL FAULT, PARK BRAKE MALFUNCTION, PRE-COLLISION ASSIST NOT AVAILABLE. WAS ABLE TO ROLL TO A STOP AND HAD TO CALL TOW TRUCK. SUBSEQUENT CONVERSATION WITH DEALER SERVICE DEPT , WAS TOLD RECALL 20U29 APPLIES. GAVE ME A DOZEN 'COD... Read more
LINCOLN
AVIATOR PHEV
(2020) - BACK OVER PREVENTION: WARNINGS
Feb 17, 2021
Incident date: Jan 30, 2021
BRAKES FAILED WHEN DRIVING DOWN MY DRIVEWAY, WHICH IS A STEEP HILL. RECEIVED SIX ERROR "SERVICE NOW" MESSAGES: SERVICE ADVANCETRAC, CHECK BRAKE SYSTEM, HILL DESCENT CONTROL FAULT, PARK BRAKE MALFUNCTION, PRE-COLLISION ASSIST NOT AVAILABLE. WAS ABLE TO ROLL TO A STOP AND HAD TO CALL TOW TRUCK. SUBSEQUENT CONVERSATION WITH DEALER SERVICE DEPT , WAS TOLD RECALL 20U29 APPLIES. GAVE ME A DOZEN 'COD... Read more
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2019 LINCOLN NAUTILUS. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD INTERMITTENTLY GO BLANK UPON START-UP OF THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL WOULD REMAIN BLANK THROUGHOUT THE DURATION OF THE DRIVE AND WOULD RESUME NORMAL FUNCTION THE NEXT DAY. THE CONTACT HAD TAKEN THE VEHICLE TO TUTTLE-CLICK LINCOLN (43 AUTO CENTER DR SUITE B, IRVINE, CA 9261... Read more
Incident date: Dec 16, 2020
ENGINE COMPUTER /TRANSMISSION /ALT AT BILL TALLEY FORD ELECTRICAL SYSTEM INSTALLED ALT. THEN WAS TOLD I HAD TRANSMISSION PROBLEMS NEVER HAD BEFORE THEY PROGRAMED ENGINE COMPUTER TWO TIMES AND GAVE THE CAR BACK BACK TO ME WITH PROBLEMS I NEVER HAD AND COULD SOLVE
Incident date: Dec 16, 2020
ENGINE COMPUTER /TRANSMISSION /ALT AT BILL TALLEY FORD ELECTRICAL SYSTEM INSTALLED ALT. THEN WAS TOLD I HAD TRANSMISSION PROBLEMS NEVER HAD BEFORE THEY PROGRAMED ENGINE COMPUTER TWO TIMES AND GAVE THE CAR BACK BACK TO ME WITH PROBLEMS I NEVER HAD AND COULD SOLVE
Incident date: Dec 16, 2020
ENGINE COMPUTER /TRANSMISSION /ALT AT BILL TALLEY FORD ELECTRICAL SYSTEM INSTALLED ALT. THEN WAS TOLD I HAD TRANSMISSION PROBLEMS NEVER HAD BEFORE THEY PROGRAMED ENGINE COMPUTER TWO TIMES AND GAVE THE CAR BACK BACK TO ME WITH PROBLEMS I NEVER HAD AND COULD SOLVE
Incident date: Jun 12, 2020
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FIESTA LINCOLN (1720 S MESA DR, MESA, AZ 85210) AND THE MANUFACTURER WERE MADE AWARE OF TH... Read more
Incident date: Jun 12, 2020
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FIESTA LINCOLN (1720 S MESA DR, MESA, AZ 85210) AND THE MANUFACTURER WERE MADE AWARE OF TH... Read more
Incident date: Feb 10, 2021
I'VE REPLACED A STARTER / ALTERNATOR/ BATTERY/ COIL PACKS/ TUNE UP/AND MY TRUCK IS STILL HAVING PROBLEMS WITH STAYING STARTED..I HAVE TO PUSH THE GAS IN PARK BECAUSE IT SEEMS LIKE IT WILL SHUT OFF.
Incident date: Feb 10, 2021
I'VE REPLACED A STARTER / ALTERNATOR/ BATTERY/ COIL PACKS/ TUNE UP/AND MY TRUCK IS STILL HAVING PROBLEMS WITH STAYING STARTED..I HAVE TO PUSH THE GAS IN PARK BECAUSE IT SEEMS LIKE IT WILL SHUT OFF.
Incident date: Feb 10, 2021
I'VE REPLACED A STARTER / ALTERNATOR/ BATTERY/ COIL PACKS/ TUNE UP/AND MY TRUCK IS STILL HAVING PROBLEMS WITH STAYING STARTED..I HAVE TO PUSH THE GAS IN PARK BECAUSE IT SEEMS LIKE IT WILL SHUT OFF.
Incident date: Feb 11, 2021
BRAKE PEDAL GOES TO THE FLOOR WITH NO STOPPING ABILITY. DRIVING ON CITY STREET.
Incident date: Feb 9, 2021
WHILE DRIVING MY VEHICLE AT APPROXIMATELY 45 MPH ON A LOCAL HIGHWAY, THERE WAS AN UNCOMMANDED MOVEMENT OF THE FOOT PEDAL ADJUSTMENT. THE PEDALS RETRACTED AWAY FROM MY FEET TO THE MAXIMUM STOP FURTHEST AWAY, WHICH PUT THEM OUT OF MY REACH AND RENDERED IT NEARLY IMPOSSIBLE TO ACTIVATE THE BRAKES OR ACCELERATOR PEDALS. THIS NEARLY CAUSED A LOSS OF CONTROL ACCIDENT, HAD I NOT DISENGAGED MY SEAT BELT A... Read more
Incident date: Feb 9, 2021
WHILE DRIVING MY VEHICLE AT APPROXIMATELY 45 MPH ON A LOCAL HIGHWAY, THERE WAS AN UNCOMMANDED MOVEMENT OF THE FOOT PEDAL ADJUSTMENT. THE PEDALS RETRACTED AWAY FROM MY FEET TO THE MAXIMUM STOP FURTHEST AWAY, WHICH PUT THEM OUT OF MY REACH AND RENDERED IT NEARLY IMPOSSIBLE TO ACTIVATE THE BRAKES OR ACCELERATOR PEDALS. THIS NEARLY CAUSED A LOSS OF CONTROL ACCIDENT, HAD I NOT DISENGAGED MY SEAT BELT A... Read more
Incident date: Feb 9, 2021
WHILE DRIVING MY VEHICLE AT APPROXIMATELY 45 MPH ON A LOCAL HIGHWAY, THERE WAS AN UNCOMMANDED MOVEMENT OF THE FOOT PEDAL ADJUSTMENT. THE PEDALS RETRACTED AWAY FROM MY FEET TO THE MAXIMUM STOP FURTHEST AWAY, WHICH PUT THEM OUT OF MY REACH AND RENDERED IT NEARLY IMPOSSIBLE TO ACTIVATE THE BRAKES OR ACCELERATOR PEDALS. THIS NEARLY CAUSED A LOSS OF CONTROL ACCIDENT, HAD I NOT DISENGAGED MY SEAT BELT A... Read more
Incident date: Dec 8, 2017
WHILE SERVICING MY LINCOLN MKS WITH AN OIL CHANGE, I NOTICED A BROWNISH FLUID LEAKING FROM MY INNER FRONT WHEEL AREA. I HAD NO IDEA WHAT THAT FLUID WAS FOR, SO I GOOGLED IT AND IT SAID IT COULD BE FROM A DEFECTIVE PTU ON MY AWD LINCOLN MKS. AT 34,983 MILES, I TOOK IT TO MY LINCOLN DEALERSHIP FOR SERVICE, AND IT WAS IN FACT A DEFECTIVE PTU. THE MKS WAS A CERTIFIED VEHICLE SO THE COSTLY REPAIR WAS C... Read more
Incident date: Apr 10, 2020
MY FUEL PUMP DRIVER MODULE WHICH SUPPLIES POWER TO THE FUEL PUMP STOPPED WORKING AND HAD TO BE REPLACED AT 48,222 MILES. LUCKILY, THE CAR WAS NOT IN DRIVING MODE. IT WOULD JUST NOT START IN MY DRIVEWAY. IT HAD TO BE TOWED TO THE LINCOLN DEALERSHIP AND IT WAS DIAGNOSED THAT THE MODULE LOCATED BEHIND THE REAR SEAT BACK FAILED. THAT WAS A $488.64 BILL. I NOW SEE THAT THIS IS ONLY COVERED WITH THE 3.5... Read more
Incident date: Jul 13, 2017
ON 7/13/17 MY A/C FDIM MODULE WAS REPLACED FOR FAILURE. WHILE DRIVING THE DEFECTIVE UNIT WOULD TURN ITSELF ON IN THE AIR CONDITIONING MODE AND BEGIN ON THE COOLEST DIGITAL SETTING THEN PROGRESSIVELY ADJUST THE TEMPERATURE UNTIL IT REACHED IT HIGHEST POINT. I TRIED SEVERAL ATTEMPTS TO TURN THE TOUCH SCREEN OFF BUT THE UNIT KEPT TURNING THE A/C ON AND WOULD HAVE HARMED THE A/C COMPRESSOR. IT WAS SUM... Read more
Incident date: Aug 10, 2020
UNREASONABLE AMOUNT OF TIME FOR A MANUFACTURER RECALL REPAIR. GIVEN THE SEVERITY OF THIS RECALL FOR THE FRONT BRAKE FLEX LINES THE AMOUNT OF TIME FROM NOTIFICATION TO CURRENT DATE WITH NO REPLACEMENT PARTS AVAILABLE WHICH IS STILL ON GOING. AS SENIORS WE FEEL THAT OUR CAR IS VERY UNSAFE TO DRIVE AS WE HAVE BEEN TOLD WE MAY NOT BE ABLE TO STOP THE VEHICLE WITHOUT WARNING.
Incident date: Jan 29, 2021
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLFRIEND SUSTAINED CUTS TO THE STOMACH AS THE CONTACT STATED IT SEEMED TH... Read more
Crash
2 injured
Incident date: Jan 29, 2021
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLFRIEND SUSTAINED CUTS TO THE STOMACH AS THE CONTACT STATED IT SEEMED TH... Read more
Crash
2 injured
Incident date: Jan 9, 2021
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601, (508)815-4007) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE ... Read more
Incident date: Jan 9, 2021
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601, (508)815-4007) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE ... Read more
Incident date: Jul 1, 2020
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOU... Read more
LINCOLN
MKZ HYBRID
(2012) - STEERING
Feb 9, 2021
Incident date: Jan 16, 2021
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING 42 MPH, THE POWER STEERING FAILED TO OPERATE AS THE SERVICE ADVANCED TRACK AND SERVICE POWER STEERING MESSAGES APPEARED ON HIS INSTRUMENT PANEL. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A RECALL ON SIMILAR MODEL VEHICLES FOR A POWER STEERING FAILURE HOWEVER, THE VIN WAS NOT INCLU... Read more
Incident date: Jan 1, 2021
I WAS DRIVING ON THE HIGHWAY WHEN THE VEHICLE IN FRONT OF ME SUDDENLY SLOWED DOWN CAUSE THE TRAFFIC WAS STOPPED ,AS I HIT THE BRAKE IT WENT TO THE FLOOR AND THE VEHICLE COULD NOT STOP I HAD TO PULL OFF TO THE SHOULDER TO AVOID HITTING THE CAR, I ALSO HAD TO PUMP THE BRAKES A NUMBER OF TIMES BEFORE THE VEHICLE CAME TO A STOP THIS WAS N THE 3RD OR 4TH TIME THIS HAPPENED TO ME AND 2 TIMES WITH MY W... Read more
Incident date: Dec 15, 2019
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING 60 MPH, AN AUDIBLE CHIME WAS HEARD AFTER WHICH, THE POWER STEERING ASSIST MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FELIX SABATES LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (855) 975-3985) WHERE IT WAS DIAGNOSED WITH... Read more
Incident date: Feb 7, 2021
THE TWO ORIGINAL VEHICLE DOME LIGHTS IN THE OVERHEAD CONSOLE ASSEMBLY, FORD PART NO.:4L3Z-18519A70-BAG, HAVE MELTED THE PLASTIC PARTS WITHIN THE ASSEMBLY INCREASING THE CHANCE OF A FIRE.
Incident date: Feb 7, 2021
THE TWO ORIGINAL VEHICLE DOME LIGHTS IN THE OVERHEAD CONSOLE ASSEMBLY, FORD PART NO.:4L3Z-18519A70-BAG, HAVE MELTED THE PLASTIC PARTS WITHIN THE ASSEMBLY INCREASING THE CHANCE OF A FIRE.
Incident date: Dec 21, 2020
ELECTRONIC POWER STEERING WENT OUT. TOOK TO LOCAL DEALER 3 TIMES---COMPUTER RESET FIRST TIME; SECOND TIME CAME UP 'ELECTRICAL ISSUE'. THIRD TIME COMPUTER SAID REPLACE RACK AND PINION. CAR PURCHASED AS CPO IN 2013 FROM ROCHESTER, MN DEALERSHIP WITH 17000 MILES. SEVEN YEARS LATER IT HAS 47000 MILES. THIS MODEL WAS INCLUDED IN A RECALL STARTING WITH 2011 VEHICLES. PERHAPS 2010 VEHICLES SHOULD BE A... Read more
Incident date: Jan 1, 2015
THERE IS A MAJOR ISSUE WITH THE POWER STEERING*DT
Crash
1 injured
Incident date: Jan 5, 2021
TL* THE CONTACT'S WIFE OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT AFTER THE BRAKE PADS WERE REPLACED BY AN INDEPENDENT MECHANIC, THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD WHILE DRIVING, WITHOUT WARNING. THE CONTACT'S WIFE HAD TAKEN THE VEHICLE BACK TO THE INDEPENDENT MECHANIC TWICE WHERE THE MECHANIC BLED THE BRAKE LINES. THE BRAKE PEDAL AND THE BRAKE MASTER CYLINDER WERE REPLACED. DESPITE... Read more
Incident date: Feb 4, 2021
I'VE BROUGHT MY CAR BACK NUMEROUS TIMES FOR THE SAME PROBLEM, A PROBLEM THAT BEGAN WITHIN THE FIRST MONTH OR PURCHASE. I'VE ASKED FOR DOCUMENTATION OFF ALL THE 'REPAIRS' TO NO AVAIL. SOME OF THE WAYS THE PROBLEM PRESENTS ITS SELF INCLUDE THE FOLLOWING- SOON AFTER STARTING THE CAR & BEGINNING THE DRIVE IT COMPLETELY STALLS AND SHUTS OFF, IT COULD TAKE NUMEROUS TRIES BEFORE RESTART. OR OTHER TIMES W... Read more