Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Dec 8, 2017
WHILE SERVICING MY LINCOLN MKS WITH AN OIL CHANGE, I NOTICED A BROWNISH FLUID LEAKING FROM MY INNER FRONT WHEEL AREA. I HAD NO IDEA WHAT THAT FLUID WAS FOR, SO I GOOGLED IT AND IT SAID IT COULD BE FROM A DEFECTIVE PTU ON MY AWD LINCOLN MKS. AT 34,983 MILES, I TOOK IT TO MY LINCOLN DEALERSHIP FOR SERVICE, AND IT WAS IN FACT A DEFECTIVE PTU. THE MKS WAS A CERTIFIED VEHICLE SO THE COSTLY REPAIR WAS C... Read more
Incident date: Apr 10, 2020
MY FUEL PUMP DRIVER MODULE WHICH SUPPLIES POWER TO THE FUEL PUMP STOPPED WORKING AND HAD TO BE REPLACED AT 48,222 MILES. LUCKILY, THE CAR WAS NOT IN DRIVING MODE. IT WOULD JUST NOT START IN MY DRIVEWAY. IT HAD TO BE TOWED TO THE LINCOLN DEALERSHIP AND IT WAS DIAGNOSED THAT THE MODULE LOCATED BEHIND THE REAR SEAT BACK FAILED. THAT WAS A $488.64 BILL. I NOW SEE THAT THIS IS ONLY COVERED WITH THE 3.5... Read more
Incident date: Jul 13, 2017
ON 7/13/17 MY A/C FDIM MODULE WAS REPLACED FOR FAILURE. WHILE DRIVING THE DEFECTIVE UNIT WOULD TURN ITSELF ON IN THE AIR CONDITIONING MODE AND BEGIN ON THE COOLEST DIGITAL SETTING THEN PROGRESSIVELY ADJUST THE TEMPERATURE UNTIL IT REACHED IT HIGHEST POINT. I TRIED SEVERAL ATTEMPTS TO TURN THE TOUCH SCREEN OFF BUT THE UNIT KEPT TURNING THE A/C ON AND WOULD HAVE HARMED THE A/C COMPRESSOR. IT WAS SUM... Read more
Incident date: Jan 29, 2021
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLFRIEND SUSTAINED CUTS TO THE STOMACH AS THE CONTACT STATED IT SEEMED TH... Read more
Crash
2 injured
Incident date: Jan 29, 2021
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ HYBRID. THE CONTACT STATED WHILE MAKING A TURN FROM A STOP SIGN, THE STEERING WHEEL BECAME HARD TO MANEUVER. AS A RESULT, THE VEHICLE WAS HIT ON THE FRONT PASSENGER SIDE BY ANOTHER VEHICLE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG DEPLOYED INJURING HIS GIRLFRIEND. HIS GIRLFRIEND SUSTAINED CUTS TO THE STOMACH AS THE CONTACT STATED IT SEEMED TH... Read more
Crash
2 injured
Incident date: Aug 10, 2020
UNREASONABLE AMOUNT OF TIME FOR A MANUFACTURER RECALL REPAIR. GIVEN THE SEVERITY OF THIS RECALL FOR THE FRONT BRAKE FLEX LINES THE AMOUNT OF TIME FROM NOTIFICATION TO CURRENT DATE WITH NO REPLACEMENT PARTS AVAILABLE WHICH IS STILL ON GOING. AS SENIORS WE FEEL THAT OUR CAR IS VERY UNSAFE TO DRIVE AS WE HAVE BEEN TOLD WE MAY NOT BE ABLE TO STOP THE VEHICLE WITHOUT WARNING.
Incident date: Jan 9, 2021
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601, (508)815-4007) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE ... Read more
Incident date: Jan 9, 2021
TL* THE CONTACT OWNS A 2013 LINCOLN MKS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BALISE FORD OF CAPE COD (90 HIGH SCHOOL RD EXT, HYANNIS, MA 02601, (508)815-4007) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE ... Read more
Incident date: Jul 1, 2020
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOU... Read more
LINCOLN
MKZ HYBRID
(2012) — STEERING
Feb 9, 2021
Incident date: Jan 16, 2021
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. THE CONTACT STATED THAT WHILE DRIVING 42 MPH, THE POWER STEERING FAILED TO OPERATE AS THE SERVICE ADVANCED TRACK AND SERVICE POWER STEERING MESSAGES APPEARED ON HIS INSTRUMENT PANEL. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THERE WAS A RECALL ON SIMILAR MODEL VEHICLES FOR A POWER STEERING FAILURE HOWEVER, THE VIN WAS NOT INCLU... Read more
Incident date: Jan 1, 2021
I WAS DRIVING ON THE HIGHWAY WHEN THE VEHICLE IN FRONT OF ME SUDDENLY SLOWED DOWN CAUSE THE TRAFFIC WAS STOPPED ,AS I HIT THE BRAKE IT WENT TO THE FLOOR AND THE VEHICLE COULD NOT STOP I HAD TO PULL OFF TO THE SHOULDER TO AVOID HITTING THE CAR, I ALSO HAD TO PUMP THE BRAKES A NUMBER OF TIMES BEFORE THE VEHICLE CAME TO A STOP THIS WAS N THE 3RD OR 4TH TIME THIS HAPPENED TO ME AND 2 TIMES WITH MY W... Read more
Incident date: Dec 15, 2019
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ. THE CONTACT STATED WHILE DRIVING 60 MPH, AN AUDIBLE CHIME WAS HEARD AFTER WHICH, THE POWER STEERING ASSIST MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE BECAME DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FELIX SABATES LINCOLN (7601 SOUTH BLVD, CHARLOTTE, NC 28273, (855) 975-3985) WHERE IT WAS DIAGNOSED WITH... Read more
Incident date: Feb 7, 2021
THE TWO ORIGINAL VEHICLE DOME LIGHTS IN THE OVERHEAD CONSOLE ASSEMBLY, FORD PART NO.:4L3Z-18519A70-BAG, HAVE MELTED THE PLASTIC PARTS WITHIN THE ASSEMBLY INCREASING THE CHANCE OF A FIRE.
Incident date: Feb 7, 2021
THE TWO ORIGINAL VEHICLE DOME LIGHTS IN THE OVERHEAD CONSOLE ASSEMBLY, FORD PART NO.:4L3Z-18519A70-BAG, HAVE MELTED THE PLASTIC PARTS WITHIN THE ASSEMBLY INCREASING THE CHANCE OF A FIRE.
Incident date: Dec 21, 2020
ELECTRONIC POWER STEERING WENT OUT. TOOK TO LOCAL DEALER 3 TIMES---COMPUTER RESET FIRST TIME; SECOND TIME CAME UP 'ELECTRICAL ISSUE'. THIRD TIME COMPUTER SAID REPLACE RACK AND PINION. CAR PURCHASED AS CPO IN 2013 FROM ROCHESTER, MN DEALERSHIP WITH 17000 MILES. SEVEN YEARS LATER IT HAS 47000 MILES. THIS MODEL WAS INCLUDED IN A RECALL STARTING WITH 2011 VEHICLES. PERHAPS 2010 VEHICLES SHOULD BE A... Read more
Incident date: Jan 1, 2015
THERE IS A MAJOR ISSUE WITH THE POWER STEERING*DT
Crash
1 injured
Incident date: Jan 5, 2021
TL* THE CONTACT'S WIFE OWNS A 2010 LINCOLN MKZ. THE CONTACT STATED THAT AFTER THE BRAKE PADS WERE REPLACED BY AN INDEPENDENT MECHANIC, THE BRAKE PEDAL DEPRESSED TO THE FLOORBOARD WHILE DRIVING, WITHOUT WARNING. THE CONTACT'S WIFE HAD TAKEN THE VEHICLE BACK TO THE INDEPENDENT MECHANIC TWICE WHERE THE MECHANIC BLED THE BRAKE LINES. THE BRAKE PEDAL AND THE BRAKE MASTER CYLINDER WERE REPLACED. DESPITE... Read more
Incident date: Feb 4, 2021
I'VE BROUGHT MY CAR BACK NUMEROUS TIMES FOR THE SAME PROBLEM, A PROBLEM THAT BEGAN WITHIN THE FIRST MONTH OR PURCHASE. I'VE ASKED FOR DOCUMENTATION OFF ALL THE 'REPAIRS' TO NO AVAIL. SOME OF THE WAYS THE PROBLEM PRESENTS ITS SELF INCLUDE THE FOLLOWING- SOON AFTER STARTING THE CAR & BEGINNING THE DRIVE IT COMPLETELY STALLS AND SHUTS OFF, IT COULD TAKE NUMEROUS TRIES BEFORE RESTART. OR OTHER TIMES W... Read more
Incident date: Feb 4, 2021
I'VE BROUGHT MY CAR BACK NUMEROUS TIMES FOR THE SAME PROBLEM, A PROBLEM THAT BEGAN WITHIN THE FIRST MONTH OR PURCHASE. I'VE ASKED FOR DOCUMENTATION OFF ALL THE 'REPAIRS' TO NO AVAIL. SOME OF THE WAYS THE PROBLEM PRESENTS ITS SELF INCLUDE THE FOLLOWING- SOON AFTER STARTING THE CAR & BEGINNING THE DRIVE IT COMPLETELY STALLS AND SHUTS OFF, IT COULD TAKE NUMEROUS TRIES BEFORE RESTART. OR OTHER TIMES W... Read more
Incident date: Dec 12, 2019
IN REVERSE (BOTH STATIC AND IN MOTION), REARVIEW CAMERA FLICKERS CONSTANTLY BETWEEN IMAGE AND BLACK SCREEN MAKING IT UNSAFE TO USE CAR IN REVERSE AND DEPEND ON CAMERA FOR VISIBILITY OF OBSTACLES. 4+ ATTEMPTS TO FIX BY LINCOLN, INCLUDING REPLACEMENT OF THE REAR BACKUP CAMERA UNDER WARRANTY, HAVE NOT RESOLVED THIS SAFETY ISSUE.
Incident date: Dec 12, 2019
IN REVERSE (BOTH STATIC AND IN MOTION), REARVIEW CAMERA FLICKERS CONSTANTLY BETWEEN IMAGE AND BLACK SCREEN MAKING IT UNSAFE TO USE CAR IN REVERSE AND DEPEND ON CAMERA FOR VISIBILITY OF OBSTACLES. 4+ ATTEMPTS TO FIX BY LINCOLN, INCLUDING REPLACEMENT OF THE REAR BACKUP CAMERA UNDER WARRANTY, HAVE NOT RESOLVED THIS SAFETY ISSUE.
Incident date: Nov 20, 2020
TL* THE CONTACT OWNS A 2010 LINCOLN MKS. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE VEHICLE MAINTENANCE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GENGRAS FORD (225 NEW BRITAIN AVE, PLAINVILLE, CT 06062, (860) 793-8885). UPON INVESTIGATION, THE DEALER ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN ... Read more
Incident date: Sep 28, 2018
I CAME TO A STOP ON THE SIDE OF A GROCERY STOREAND APPLIED THE BRAKE BEFORE TURNING THE CAR OFF. THE NEXT THING I K NEW THE CAR WAS HEADED TOWARD WALL. THE CAR HIT THE WALL B WITH FORCE THAT EMPLOYED MY AIR BAG.AND DAMAGED THE FRONT OF MY CAR. THIS IS NOT THE ONLY INCIDENT I HAVE HAD WITH THE BRAKES . I ALWAYS TRY TO DRIVE A CAR LENGTH FROM THE CAR IN FRONT OF ME FOR FEAR OF THE BRAKES MALFUNCTIN... Read more
Crash
1 injured
Incident date: Sep 28, 2018
I CAME TO A STOP ON THE SIDE OF A GROCERY STOREAND APPLIED THE BRAKE BEFORE TURNING THE CAR OFF. THE NEXT THING I K NEW THE CAR WAS HEADED TOWARD WALL. THE CAR HIT THE WALL B WITH FORCE THAT EMPLOYED MY AIR BAG.AND DAMAGED THE FRONT OF MY CAR. THIS IS NOT THE ONLY INCIDENT I HAVE HAD WITH THE BRAKES . I ALWAYS TRY TO DRIVE A CAR LENGTH FROM THE CAR IN FRONT OF ME FOR FEAR OF THE BRAKES MALFUNCTIN... Read more
Crash
1 injured
Incident date: Sep 28, 2018
I CAME TO A STOP ON THE SIDE OF A GROCERY STOREAND APPLIED THE BRAKE BEFORE TURNING THE CAR OFF. THE NEXT THING I K NEW THE CAR WAS HEADED TOWARD WALL. THE CAR HIT THE WALL B WITH FORCE THAT EMPLOYED MY AIR BAG.AND DAMAGED THE FRONT OF MY CAR. THIS IS NOT THE ONLY INCIDENT I HAVE HAD WITH THE BRAKES . I ALWAYS TRY TO DRIVE A CAR LENGTH FROM THE CAR IN FRONT OF ME FOR FEAR OF THE BRAKES MALFUNCTIN... Read more
Crash
1 injured
Incident date: Jan 26, 2021
I HAVE NOTICED EXHAUST FUMES IN THE CABIN WHEN DRIVING. I DRIVE BOTH HIGHWAY AND CITY, BUT IT IS WORSE ON THE HIGHWAY. I STARTED FEELING TIRES AND FOGGY HEADED EVERY TIME I DROVE. I TRIED RECYCLING AIR AND OPEN AIR BOTH BUT DIDN'T SEEM TO HELP. I WENT TO THE DEALERSHIP FOR OIL CHANGE AND TOLD THEM ABOUT THE PROBLEM. SERVICE CONCIERGE SAID THEY HAD ANOTHER 2016 MKX IN AT THAT TIME WITH THE SAME PRO... Read more
Incident date: Feb 3, 2021
ENCOUNTERED EXTENDED BRAKE PEDAL RANGE AND PRESSURE REQUIRED TO PROPERLY APPLY BRAKES AFTER ENGAGING ABS WHILE DRIVING ON SLIPPERY SURFACE. FOLLOWING INCIDENT, BRAKE FLUID RESERVOIR CHECKED FULL, AND CONDITION CONTINUED.
Incident date: Dec 30, 2020
12/30/20 STOPPED AT RED TRAFFIC LIGHT WITH FOOT BRAKE. ENGINE AND ELECTRICAL SHUT DOWN. VEHICLE WENT TO PARK AND WOULD NOT START AGAIN OR SHIFT OUT OF PARK. NOTHING WORKED! HAD TO BE TOWED TO LINCOLN DEALER. THE MILEAGE WAS 6,000! JULY 2020 I HAD COMPLAINED OF TRANSMISSION BANGING SHIFTING TO DRIVE OR REVERSE. DEALER SAID ALL WAS FINE. IT HAS BEEN 34 DAYS, DEALER REPLACE A MODULE WITCH DID NOT... Read more
Incident date: Dec 30, 2020
12/30/20 STOPPED AT RED TRAFFIC LIGHT WITH FOOT BRAKE. ENGINE AND ELECTRICAL SHUT DOWN. VEHICLE WENT TO PARK AND WOULD NOT START AGAIN OR SHIFT OUT OF PARK. NOTHING WORKED! HAD TO BE TOWED TO LINCOLN DEALER. THE MILEAGE WAS 6,000! JULY 2020 I HAD COMPLAINED OF TRANSMISSION BANGING SHIFTING TO DRIVE OR REVERSE. DEALER SAID ALL WAS FINE. IT HAS BEEN 34 DAYS, DEALER REPLACE A MODULE WITCH DID NOT... Read more
Incident date: Dec 30, 2020
12/30/20 STOPPED AT RED TRAFFIC LIGHT WITH FOOT BRAKE. ENGINE AND ELECTRICAL SHUT DOWN. VEHICLE WENT TO PARK AND WOULD NOT START AGAIN OR SHIFT OUT OF PARK. NOTHING WORKED! HAD TO BE TOWED TO LINCOLN DEALER. THE MILEAGE WAS 6,000! JULY 2020 I HAD COMPLAINED OF TRANSMISSION BANGING SHIFTING TO DRIVE OR REVERSE. DEALER SAID ALL WAS FINE. IT HAS BEEN 34 DAYS, DEALER REPLACE A MODULE WITCH DID NOT... Read more
Incident date: Jan 21, 2021
TL* THE CONTACT OWNS A 2015 LINCOLN MKZ. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. AFTER CHARGING THE BATTERY AND STARTING THE VEHICLE, THE VEHICLE DROVE ROUGH AND WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FUTURE FORD LINCOLN OF CONCORD LOCATED AT 2285 DIAMOND BLVD, CONCORD, CA 94520 WHO DIAGNOSED THAT THE ELECTRICAL HARNESS WAS FAULTY AND NEEDED TO BE REP... Read more
Incident date: Feb 1, 2021
I HAVE AN AIRBAG LIGHT THAT COMES ON IN THIS CAR, THERE IS SUPPOSED TO BE EXTENDED COVERAGE FROM WHEN THEY REPLACED IT THE FIRST TIME UNDER WARRANTY FOR 1ST RECALL, DEALER TRYING TO SAY I MIGHT HAVE TO PAY TO DIAG IT BECAUSE IT COULD BE UNRELATED, BUT ALSO I JUST READ AN ARTICLE DATED 1/22/2021 STATING THERE IS ANOTHER AIRBAG RECALL FOR 2006 ZEPYHR BUT MY VIN ISNT SHOWING UP. HTTPS://WWW.CARANDDR... Read more
Incident date: Jan 19, 2021
THE CAR HAS 82,000 MILES ON IT. THE THROTTLE POSITION SENSOR SEEMS TO BE ACTING UP. AFTER RESEARCHING THIS ISSUE ON THE NET, IT APPEARS THIS HAS BEEN AN ISSUE SINCE 04 WITH FORDS. IN ADDITION, THEY ARE ON THE 3RD GENERATION SENSOR. I WAS DRIVING NORMAL SPEEDS, THEN THE WARNING LIGHT CAME ON, KILLING THE POWER TO THE ENGINE, PUT ME IN A PRECARIOUS SITUATION ON A 45 50 MILE AN HR ROAD. SINCE THI... Read more
Incident date: Jan 19, 2021
THE CAR HAS 82,000 MILES ON IT. THE THROTTLE POSITION SENSOR SEEMS TO BE ACTING UP. AFTER RESEARCHING THIS ISSUE ON THE NET, IT APPEARS THIS HAS BEEN AN ISSUE SINCE 04 WITH FORDS. IN ADDITION, THEY ARE ON THE 3RD GENERATION SENSOR. I WAS DRIVING NORMAL SPEEDS, THEN THE WARNING LIGHT CAME ON, KILLING THE POWER TO THE ENGINE, PUT ME IN A PRECARIOUS SITUATION ON A 45 50 MILE AN HR ROAD. SINCE THI... Read more
Incident date: Jan 7, 2021
IN JANUARY 2021, MY VEHICLE HAD REACHED ABOUT 60,000 MILES. AS I WAS BACKING OUT OF MY DRIVEWAY, I NOTICED MULTIPLE WARNING LIGHTS ON THE INSTRUMENT PANEL AND AS I TRIED TO STOP THE CAR DISCOVERED THAT THE BRAKES WERE NOT WORKING. I PULLED THE EMERGENCY BRAKE HANDLE AND STOPPED THE CAR. HAD THE CAR NOT STOPPED, I PROBABLY WOULD NOT HAVE AVOIDED GOING INTO THE STREET. I TURNED OFF AND RESTARTED THE... Read more
Incident date: Jan 7, 2021
IN JANUARY 2021, MY VEHICLE HAD REACHED ABOUT 60,000 MILES. AS I WAS BACKING OUT OF MY DRIVEWAY, I NOTICED MULTIPLE WARNING LIGHTS ON THE INSTRUMENT PANEL AND AS I TRIED TO STOP THE CAR DISCOVERED THAT THE BRAKES WERE NOT WORKING. I PULLED THE EMERGENCY BRAKE HANDLE AND STOPPED THE CAR. HAD THE CAR NOT STOPPED, I PROBABLY WOULD NOT HAVE AVOIDED GOING INTO THE STREET. I TURNED OFF AND RESTARTED THE... Read more
Incident date: Jan 21, 2021
TL* THE CONTACT OWNS A 2013 LINCOLN MKX. THE CONTACT STATED THAT WHILE DRIVING AND COMING TO A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO LOWER, CAUSING THE BRAKING DISTANCE TO BE EXTENDED. AFTER THE VEHICLE CAME TO A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED. THE VEHICLE WAS TAKEN TO BILL HOOD FORD (1500 N. MORRISON BLVD, HAMMOND, LA 70401) TO BE DIAGNOSED.... Read more
Incident date: Aug 10, 2020
RECALL ISSUED IN AUGUST OF 2020. I HAVE CALLED MONTHLY TO GET OBTAIN AN UPDATE FOR THE AVAILABILITY OF PART NEEDED TO REPAIR MY VEHICLES BRAKES, AND MY DEALERSHIP KEEPS PUSHING THE DATE OF AVAILABILITY BACK. THE DEALERSHIP STATES THAT THE MANUFACTURER IS NOT PROVIDING A DATE WHEN THE PART WILL BE AVAILABLE. MY DEALERSHIP IS INSTRUCTED ME TO CHECK MY VEHICLE 'DAILY FOR BRAKE FLUID LEAKS," THIS I... Read more
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS INTERMITTENTLY DEPRESSED TO THE FLOORBOARD WITHOUT WARNING. TODD JUDY FORD OF HUNTINGTON (2480 5TH AVE, HUNTINGTON, WV 25703)... Read more
Incident date: Aug 14, 2020
AFTER HITTING BRAKES HARD ON WET SURFACE THE ABS ACTIVATED. FROM THAT POINT ON THE BRAKES WOULD DEPRESS TO THE FLOOR. TRIED TO PUMP UP, BUT THE BRAKE PEDAL WOULD STILL DROP TO FLOOR BOARD. AT ONE POINT THE CAR WAS PULLED OVER SINCE THE BRAKES NO LONGER WORKED. HAD MASTER CYL REPLACED, LINES DRAINED. PEDAL STILL SEEMS SOFT. I'VE HAD 3 DIFFERENT MECHANICS WORK ON THE BRAKES AND ALL 3 DID SOMET... Read more
Incident date: Jan 21, 2021
BOTH DRIVER AND PASSENGER SIDE LOWER BALL JOINTS HAVE FRACTURED, BEEN REPLACED AND HAVE FRACTURED AGAIN. THE STUD POST ITSELF CONTINUES TO FRACTURE ABOVE THE CONTROL ARM MOUNTING HOLE, DESPITE BOTH BALL JOINTS BEING REPLACED AND RETORQUED TO MANUFACTURER RECOMMENDED TIGHTNESS.
Incident date: Jan 21, 2021
BOTH DRIVER AND PASSENGER SIDE LOWER BALL JOINTS HAVE FRACTURED, BEEN REPLACED AND HAVE FRACTURED AGAIN. THE STUD POST ITSELF CONTINUES TO FRACTURE ABOVE THE CONTROL ARM MOUNTING HOLE, DESPITE BOTH BALL JOINTS BEING REPLACED AND RETORQUED TO MANUFACTURER RECOMMENDED TIGHTNESS.
Incident date: Oct 1, 2019
I'VE BEEN GETTING AIRBAG WARNINGS FROM FORD VIA MAIL FOR OVER A YEAR. I MADE AN APPT AT THE FORD SVC DEPT IN CARSON CITY NV OVER A YEAR AGO. I'VE MADE FOLLOW UP CALLS BUT THEY DON'T HAVE THE RIGHT PART & CANNOT / WILL NOT REPAIR MY CAR. ALL I GET IS PAPER IN THE MAIL & PROMISES.
Incident date: Jan 1, 2020
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED JACK DEMMER LINCOLN, INC. (21531 MICHIGAN AVE, DEARBORN, MI 48124, (313) 274-8800) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED WHILE DRIVING AT AN UNDIS... Read more
Incident date: Aug 1, 2020
TL* THE CONTACT OWNS A 2018 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BAYWAY LINCOLN 12333 GULF FWY, HOUSTON, TX 77034; (281) 929-6500) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER E... Read more
Incident date: Jan 19, 2021
19 JAN 2021 - FRONT MOONROOF GLASS EXPLODED OUT AT 69 MILES PER HOUR WITH NO OTHER VEHICLES AROUND, NO DEBRIS AROUND, ON I65 SOUTHBOUND AT APPROXIMATELY 8:00PM AND 61 DEGREES. AFTER GLASS EXPLODED OUTWARD, RESIDUAL GLASS THEN FELL ON MY HEAD (BALD), DOWN MY BACK AND SEAT (CROUCH) AREA AND BARELY BEING ABLE TO MAINTAIN THE VEHICLE.
1 injured
Incident date: Dec 28, 2020
STALLED WHILE DRIVING. DOES NOT START. WHILE ALL ELECTRICAL PARTS ARE WORKING INCLUDING BATTERY. CAR HAS BEEN IN LINCOLN DEALER'S SHOP SINCE 12/30/2020. I HAVE BEEN TOLD THEY HAVE NOT BEEN ABLE FO DETECT THE PROBLEM.
Incident date: Jan 10, 2021
WE'VE HAD THIS VEHICLE FOR A LITTLE LESS THAN TWO MONTHS. THE APP STARTED SENDING NOTIFICATIONS ABOUT THE CAR GOING INTO DEEP SLEEP AND NEEDING TO CONSERVE BATTERY WITHIN A WEEK AFTER PURCHASE. WE WERE UNABLE TO USE REMOTE UNLOCK OR START. JAN 10, IT WAS DEAD AFTER SITTING OVERNIGHT AND NEEDED TO BE JUMP STARTED. AFTER THAT, THE RUNNING BOARDS WERE STUCK ONE UP AND ONE DOWN ALL DAY. THE NEXT DAY I... Read more
Incident date: Jan 4, 2021
JANUARY 4, 2021- WHILE CRUISING WITH MY FAMILY ON THE INTERSTATE AT A SPEED OF 75-80 MPH, THE TRANSMISSION RANDOMLY SHIFTED FROM 6TH GEAR TO 2ND OR FIRST GEAR CAUSING THE VEHICLE TO SKID OUT OF CONTROL ACROSS BOTH LANES AND SPINNING THE MOTOR AT AN EXTREMELY HIGH RPM. I PUT IT IN NEUTRAL AND I SHUT OFF THE KEY AND COASTED TO A STOP. WE WERE LUCKY THAT THERE WERE NO OTHER VEHICLES IN OUR VICINITY.... Read more
Incident date: Nov 1, 2019
HVAC CONTROLS TURNS ITSELF OFF, CAUSING WINDSHEILD TO FOG UP.