Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 19,021 complaints for LINCOLN
LINCOLN
AVIATOR PHEV
(2020) - LANE DEPARTURE: ASSIST
Oct 2, 2022
Incident date: Jun 1, 2021
Lane keep assist does not keep vehicle in the center of the lane, but pulls the vehicle to the left almost on top of the strip dividing lanes. Since I first purchased the Lincoln Aviator, the center screen used to interface with audio, HVAC, settings and especially Apple CarPlay goes completely black hence losing many controls. This has been consistent since I purchased the vehicle. Lincoln has... Read more
LINCOLN
AVIATOR PHEV
(2020) - UNKNOWN OR OTHER
Oct 2, 2022
Incident date: Jun 1, 2021
Lane keep assist does not keep vehicle in the center of the lane, but pulls the vehicle to the left almost on top of the strip dividing lanes. Since I first purchased the Lincoln Aviator, the center screen used to interface with audio, HVAC, settings and especially Apple CarPlay goes completely black hence losing many controls. This has been consistent since I purchased the vehicle. Lincoln has... Read more
Incident date: Sep 28, 2022
the electric power steering in my 2013 Lincoln MKT fails to operate.. making this vehicle very dangerous to drive.Ford has issued a recall 15s18 for this problem, but they say my car is not included in the recall. how can that be, I have the same problem on my car... why isn't my car included?
Incident date: Sep 20, 2022
The contact owned a 2011 Lincoln MKX. The contact stated that while driving at approximately 35 MPH, another vehicle abruptly pulled in front of her and she t-boned the vehicle. The air bags did not deploy upon impact. The other driver had to be removed from the passenger side of their vehicle due to the damage from the accident; the driver was transported to the hospital by ambulance, and their i... Read more
Crash
2 injured
Incident date: Sep 20, 2022
The contact owned a 2011 Lincoln MKX. The contact stated that while driving at approximately 35 MPH, another vehicle abruptly pulled in front of her and she t-boned the vehicle. The air bags did not deploy upon impact. The other driver had to be removed from the passenger side of their vehicle due to the damage from the accident; the driver was transported to the hospital by ambulance, and their i... Read more
Crash
2 injured
Incident date: Sep 19, 2022
Brake Booster problem. When looking online this is a common problem with my year make and model. This is very dangerous concern as I had my children in the car and my brakes would not stop no matter how hard I pressed my brakes. I was lucky there was no on coming traffic or I would have been in an accident
Incident date: Sep 26, 2022
The contact owns a 2018 Lincoln MKC. The contact stated that upon having the tires serviced by an independent mechanic, the mechanic informed him that all the lug nuts were swollen and difficult to be removed. The dealer was notified of the failure and the contact was given an estimate for the repair. The manufacturer was also notified of the failure and informed him that they were aware of the fa... Read more
Incident date: Sep 5, 2022
The contact owns a 2016 Lincoln MKC. The contact stated upon starting the vehicle, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that there was a coolant leak into cylinder #3 and the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that they could not assi... Read more
Incident date: Aug 22, 2022
The contact owns a 2022 Lincoln Corsair. The contact stated while driving approximately 20 MPH and depressing the brake pedal, the braking system malfunctioned and the vehicle continued driving forward without slowing down. On one occasion, the front passenger’s side wheel made contact with the curb due to braking failure. The cause of the failure was not yet determined. The manufacturer and loc... Read more
Incident date: Aug 17, 2022
Lately when I put the car in park it still beeps and say place in park. I have to take it in and out of park to get it to know that it is in park. the other day I put it in park and got out of the car with it still running and then it started rolling up the driveway. it was in the park position but it was moving up the hill like it was in reverse
Crash
Incident date: Sep 12, 2022
The contact owns a 2013 Lincoln MKT. The contact stated that while his wife was driving at an undisclosed speed, the steering wheel was seized. The driver restarted the vehicle and the steering functionality returned and operated as designed. The electronic power steering fault message was displayed. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was ... Read more
Incident date: Jan 1, 2022
Takata recall. The contact owns a 2011 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact recently received a recall notice stating that parts were available; however, the contact was informed by th... Read more
LINCOLN
AVIATOR PHEV
(2022) - AIR BAGS
Sep 23, 2022
Incident date: Sep 17, 2022
Brakes failed, car crashed, imminent crash warning system did not come on and air bags did not deploy in direct frontal crash.
Crash
LINCOLN
AVIATOR PHEV
(2022) - SERVICE BRAKES
Sep 23, 2022
Incident date: Sep 17, 2022
Brakes failed, car crashed, imminent crash warning system did not come on and air bags did not deploy in direct frontal crash.
Crash
LINCOLN
AVIATOR PHEV
(2022) - ELECTRICAL SYSTEM
Sep 23, 2022
Incident date: Sep 17, 2022
Brakes failed, car crashed, imminent crash warning system did not come on and air bags did not deploy in direct frontal crash.
Crash
Incident date: Jul 1, 2021
The contact owns a 2011 Lincoln MKS. The contact stated that while driving at various speeds, the temperature gauge would rise from cool(C) to hot(H) and the vehicle started losing motive power. The contact stated that once she turned off the cooling fans, the vehicle would cool off while idle; however, the temperature would rise once she resumed normal driving. The vehicle was taken to a dealer w... Read more
Incident date: Aug 25, 2022
while driving my 2013 Lincoln MKT the steering became impossible to navigate the vehicle. Luckily we were able to get out of traffic and shut the car down. after letting it sit for a few minutes we restarted the car and it was working okay.but, the outcome could have been disastrous. being unable to steer the car in traffic could have caused an serious accident.
Incident date: Sep 11, 2022
Sunday, Sept 11, 2022, 2:55 pm. Was stopped at light at 16/Mound in Warren, MI. My car lurched forward while I had my foot firmly on Brake, the brakes had failed, but no warning lamps were activated till after the crash. I bumped the vehicle in front of me, an older model Jeep. No one was injured. My hood was pushed in, front bumper and lighted were damaged. Little damage to back bumper of Jeep. ... Read more
Crash
Incident date: Sep 9, 2022
The contact owned a 2007 Lincoln MKX. The contact stated that while driving at 50 MPH, he dosed off and hit a tree. The air bags did not deploy upon impact. A police report was not filed. The vehicle was able to be driven back to his home after the accident. The contact sought medical treatment for an injury to his pelvis due to the accident. The vehicle was placed under NHTSA Campaign Number: 21V... Read more
Crash
1 injured
Incident date: Sep 21, 2022
Lug nuts need to be replaced due to swelling
Incident date: Sep 14, 2022
Car accelerated very fast while in reverse and brake would not work. After reversing into other cars the car Finally stopped. When the car was turned back on it would not going to gear because the break was not being registered as being pressed
Crash
Incident date: Sep 14, 2022
Car accelerated very fast while in reverse and brake would not work. After reversing into other cars the car Finally stopped. When the car was turned back on it would not going to gear because the break was not being registered as being pressed
Crash
Incident date: Sep 14, 2022
Car accelerated very fast while in reverse and brake would not work. After reversing into other cars the car Finally stopped. When the car was turned back on it would not going to gear because the break was not being registered as being pressed
Crash
Incident date: May 19, 2022
The contact owns a 2016 Lincoln Navigator. The contact stated while driving 65-70 MPH, the vehicle decelerated independently. The contact depressed the accelerator pedal and the vehicle responded as needed. Additionally, the contact stated that the vehicle would emit abnormally loud sounds intermittently while depressing the brake pedal. The contact stated that the failure had been reoccurring whi... Read more
Incident date: Sep 19, 2022
The contact owned a 2006 Lincoln Zephyr. The contact received notification NHTSA Campaign Number: 21V158000 (Air Bags) and would like to be removed from the recall distribution list as he no longer owns the vehicle. The local dealer and manufacturer were not contacted.
LINCOLN
CONTINENTAL
(2019) - POWER TRAIN
Sep 19, 2022
Incident date: Sep 17, 2022
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repair... Read more
LINCOLN
CONTINENTAL
(2019) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Sep 19, 2022
Incident date: Sep 17, 2022
The contact owns a 2019 Lincoln Continental. The contact stated while driving 68-70 MPH, an unknown chime engaged and the message "Door May Open Unexpectedly - Caution" was displayed. Additionally, the power train warning light was illuminated. The contact was able to drive to her destination. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repair... Read more
Incident date: Aug 15, 2022
Unknown. I purchased the car like this from a car dealership. When turning the tires are rubbing against something that makes the car start shaking every time it turns. The seat started going sideways and won’t move anymore The tires make an ugly noise when you press on the brakes
Incident date: Aug 15, 2022
Unknown. I purchased the car like this from a car dealership. When turning the tires are rubbing against something that makes the car start shaking every time it turns. The seat started going sideways and won’t move anymore The tires make an ugly noise when you press on the brakes
Incident date: Aug 15, 2022
Unknown. I purchased the car like this from a car dealership. When turning the tires are rubbing against something that makes the car start shaking every time it turns. The seat started going sideways and won’t move anymore The tires make an ugly noise when you press on the brakes
Incident date: Aug 1, 2022
My vehicle exhibits an illuminated malfunction indicator light (MIL) and sometimes a wrench light in the instrument cluster. I had a diagnostic done on my truck to troubleshoot issue and the code was P0720. Ford issued a recall on Lincoln Navigator built between April 11, 2011 through August 19, 2013. My truck was built October 2013 and Tom Wood Ford of Indianapolis Indiana states my vehicle doe... Read more
Incident date: Aug 20, 2022
The contact owns a 2007 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 14V682000 (Fuel System, Gasoline). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was taken to the dealer for the recall repair; however, the dealer was waiting for approval from the manufacturer to perform ot... Read more
Incident date: Sep 12, 2022
My 2014 Lincoln MKT has two moonroofs. The first one exploded on 9/12/22 while driving the car on a sunny, wind free day. Sounded like a gunshot hit the glass and was frightening. Car is 8 years old at time of incident. I see this has been an ongoing issue with Ford/Lincoln since 2007. These parts need t be recalled. The glass alone is $3300 with total 3 day repair over $5K! Had to find a glass ve... Read more
Incident date: May 22, 2022
I was driving and started smelling toxic fumes come inside my car, steering wheel started jerking. I didn’t think much of it until my 2 year old daughter in the backseat was looking as if she was about to pass out. Her eyes started rolling and her words were slur, more slur than normal. I immediately pulled over and saw the fumes were coming from my tail pipe. It was a huge cloud of smoke. It wa... Read more
1 injured
Incident date: Sep 3, 2022
When accelerating onto the interstate the traction control engages without a warning light. It occurs on dry pavement. The acceleration is not excessive and there is no loss of traction. The traction control disengages when the accelerator pedal is released.
Incident date: Jun 1, 2022
My 2019 Lincoln MKC has a coolant leak internal the engine. It is a known issue listed on the TSB (Technical Service Bulletin), however, Lincoln does not want to knowingly issue a recall. It has been informed as well per a Lincoln Dealership Service Advisor that several Lincoln’s have been in the dealership with this specific issue In which they feel that Lincoln should issue a recall, however, ... Read more
LINCOLN
CORSAIR PHEV
(2021) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:PORT
Sep 13, 2022
Incident date: May 31, 2022
The contact owns a 2021 Lincoln Corsair. The contact stated that the charging port cover had detached. The vehicle was taken to the dealer where it was diagnosed that the charging port cover needed to be replaced. The dealer ordered the replacement part; however, the part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failur... Read more
Incident date: Feb 12, 2016
The contact owns a 1994 Lincoln Town Car equipped with Goodyear Tires, Tire line: Assurance Comfortred Tread Touring, Tire size: 215/70/R15 DOT: PJ343912 and PJ340214. The contact stated that all four tires were showing signs of cracked sidewalls and treads. The contact stated that the failure was discovered while cleaning the tires. The contact stated that the tires were purchased new from Walmar... Read more
Incident date: Jul 12, 2022
The contact owns a 2016 Lincoln MKX. The contact stated that the vehicle failed to start after several attempts. The contact's husband replaced the battery, and the vehicle restarted; however, the failure reoccurred twice. The contact stated that the vehicle would not start. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repair... Read more
Incident date: May 10, 2022
My engine is overheating, causing my steering wheel to jerk while on the highway. Took to dealership and they said loss of coolant and could potentially cause a fire if not treated. Looked online and saw that Ford is aware of the problem but will not correct it. The dealership is asking me to pay $8,000 to fix it for Ford initially putting in a faulty engine. I had to stop my car because smoke was... Read more
Incident date: Mar 1, 2022
On Tuesday, March 1 2022, as I was attempting to stop at a stop sign, I noticed loss of pressure on the brake pedal. As I accelerated and applied my brakes again there was no pressure feedback on the brake pedal and my vehicle took a prolonged time and distance to stop. After a few minutes, a warning message appeared on the dashboard to let me know of low brake fluid. After I got the vehicle home,... Read more
Incident date: Aug 27, 2022
Vehicle dies while in Drive. Message shows "AUTO STARTSTOP SHIFT TO P, THEN RESTART ENGINE". Dealer advised low battery voltage causing it, but vehicle starts without issue when shifting to P. Battery is only 2.5 years old.
Incident date: Aug 27, 2022
Vehicle dies while in Drive. Message shows "AUTO STARTSTOP SHIFT TO P, THEN RESTART ENGINE". Dealer advised low battery voltage causing it, but vehicle starts without issue when shifting to P. Battery is only 2.5 years old.
LINCOLN
CONTINENTAL
(2019) - STEERING
Sep 6, 2022
Incident date: Aug 21, 2022
Recently purchased this vehicle, it’s got a different problem all the time usually electronics. The other day I was in a fender bender because I’m driving with the steering wheel 30-45 degrees to the right just so I can drive safe. Essence ford in Stuart FL where I purchased it, two different gentlemen thought it really bizarre but didn’t seem too concerned regarding my life at stake [XXX] ... Read more
Crash
Incident date: Feb 10, 2022
The contact owns a 2013 Lincoln MKS. The contact stated that while attempting to close the front driver's side door, she heard a beeping noise. The contact then stated that when she placed the shifter in reverse(R), the screen failed to display an image and the defogger failed to operate. Additionally, the contact stated that she noticed that the vehicle was overheating and that the hood was disco... Read more
Incident date: Feb 10, 2022
The contact owns a 2013 Lincoln MKS. The contact stated that while attempting to close the front driver's side door, she heard a beeping noise. The contact then stated that when she placed the shifter in reverse(R), the screen failed to display an image and the defogger failed to operate. Additionally, the contact stated that she noticed that the vehicle was overheating and that the hood was disco... Read more
Incident date: Jul 30, 2022
The 2011 through 2013 Lincoln MKS were recalled for the electric power steering assist suddenly going out and it is the same on this car and could have gotten someone seriously hurt these need to be added to the recall thanks for looking.
Incident date: Jul 30, 2022
The 2011 through 2013 Lincoln MKS were recalled for the electric power steering assist suddenly going out and it is the same on this car and could have gotten someone seriously hurt these need to be added to the recall thanks for looking.
Incident date: Jul 9, 2022
Fuel gauge says zero miles to empty and will not take any gas more than a few gallons before kicking pump off. Gauge shows it's over heating but if you turn ignition off and turn right back on it resets and is fine. Codes come back saying nothing about fuel or cooling, but only something about speed control in the hub. Sounds like an electrical issue but no where to be found.
Incident date: Jul 9, 2022
Fuel gauge says zero miles to empty and will not take any gas more than a few gallons before kicking pump off. Gauge shows it's over heating but if you turn ignition off and turn right back on it resets and is fine. Codes come back saying nothing about fuel or cooling, but only something about speed control in the hub. Sounds like an electrical issue but no where to be found.