Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 19,021 complaints for LINCOLN

LINCOLN MKZ (2008) - ENGINE AND ENGINE COOLING Nov 1, 2022
Incident date: Sep 8, 2022
The contact owns a 2008 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the vehicle overheated, and smoke was coming inside the cabin through the A/C vents. The contact was able to veer to the side of the road to inspect the vehicle and noticed that coolant was leaking onto the ground. The vehicle was towed to the dealer where the thermostat was replaced; however, the f... Read more
Crash
LINCOLN MKC (2015) - ELECTRICAL SYSTEM Nov 1, 2022
Incident date: Oct 10, 2022
The contact owns a 2015 Lincoln MKC. The contact stated that while she was unlocking the door, she noticed that the black plastic covering over the keyless entry pad located on the door frame was cracked. The contact stated that the keyless entry pad location on the passenger side had also begun to crack. The contact stated that the crack lines had spread and had the appearance of a spider web on ... Read more
LINCOLN MKC (2019) - VEHICLE SPEED CONTROL Oct 30, 2022
Incident date: Oct 10, 2022
I purchased this vehicle less than 30 days. It had 29,257 miles. From day one, the vehicle came with no heating. When you push for heat, the cold AC blows. The part is in national back order. Secondly, when driving car at 20- 45 miles there is vibration, like a window is down when on a highway, but I'm driving in my neighborhood with all windows up. The vibration is unbearable. Thirdly and most im... Read more
LINCOLN MKC (2019) - ENGINE Oct 30, 2022
Incident date: Oct 10, 2022
I purchased this vehicle less than 30 days. It had 29,257 miles. From day one, the vehicle came with no heating. When you push for heat, the cold AC blows. The part is in national back order. Secondly, when driving car at 20- 45 miles there is vibration, like a window is down when on a highway, but I'm driving in my neighborhood with all windows up. The vibration is unbearable. Thirdly and most im... Read more
LINCOLN MKC (2019) - ELECTRICAL SYSTEM Oct 30, 2022
Incident date: Oct 10, 2022
I purchased this vehicle less than 30 days. It had 29,257 miles. From day one, the vehicle came with no heating. When you push for heat, the cold AC blows. The part is in national back order. Secondly, when driving car at 20- 45 miles there is vibration, like a window is down when on a highway, but I'm driving in my neighborhood with all windows up. The vibration is unbearable. Thirdly and most im... Read more
LINCOLN MKZ (2015) - SERVICE BRAKES, HYDRAULIC Oct 28, 2022
Incident date: Oct 27, 2022
The contact owns a 2015 Lincoln MKZ. The contact stated that while driving approximately 30 MPH, the brake pedal was depressed and went to the floorboard. The brake fluid light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 117,000.
LINCOLN NAVIGATOR (2022) - ELECTRICAL SYSTEM Oct 28, 2022
Incident date: Sep 22, 2022
1. THE MONITOR ON THE VEHICLE WENT BLACK ON 2 SEPARATE OCCASIONS SO FAR WHILE THE VEHICLE WAS MOVING. THE SCREEN REBOOTED BUT CAUSES THE RETRACTABLE RUNNING BOARDS TO BE LOCKED IN THE UP POSITION. IN ORDER TO ADDRESS THE RUNNING BOARDS YOU MUST GO INTO THE SETTINGS AND ADJUST THE RUNNING BOARDS FROM OFF TO AUTOMATIC. 2. DURING USE OF THE ACTIVE ASSIST, THE VEHICLE ON SEVERAL OCCASIONS HAS JUST SUD... Read more
LINCOLN NAVIGATOR (2022) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL Oct 28, 2022
Incident date: Sep 22, 2022
1. THE MONITOR ON THE VEHICLE WENT BLACK ON 2 SEPARATE OCCASIONS SO FAR WHILE THE VEHICLE WAS MOVING. THE SCREEN REBOOTED BUT CAUSES THE RETRACTABLE RUNNING BOARDS TO BE LOCKED IN THE UP POSITION. IN ORDER TO ADDRESS THE RUNNING BOARDS YOU MUST GO INTO THE SETTINGS AND ADJUST THE RUNNING BOARDS FROM OFF TO AUTOMATIC. 2. DURING USE OF THE ACTIVE ASSIST, THE VEHICLE ON SEVERAL OCCASIONS HAS JUST SUD... Read more
LINCOLN MKZ (2018) - VISIBILITY:SUN/MOON ROOF ASSEMBLY Oct 27, 2022
Incident date: Oct 20, 2022
On 10/20/2022 while driving the sun roof exploded. Nothing hit the roof. The glass shatter all around the perimeter of the roof. The sound was like a shot gun blast next to your ears. Fortunately, the shattering glass did not cause a wreck or injury. The Ford garages I called stated I would have to pay for the damage. It seems this is not an uncommon occurance.
LINCOLN MKZ (2010) - SERVICE BRAKES, HYDRAULIC Oct 26, 2022
Incident date: Oct 12, 2022
The contact owns a 2010 Lincoln MKZ. The contact stated that while his wife was driving at an undisclosed speed, another vehicle cut her off. As a result, the contact’s wife abruptly depressed the brake pedal, but extra force had to be applied to stop the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS system was lea... Read more
LINCOLN TOWN CAR (2005) - VEHICLE SPEED CONTROL Oct 26, 2022
Incident date: Sep 28, 2020
While accelerating approximate @ 30 mph, vehicle speed increased without assistance nearly plummeting into a body of water at a curve... exit 77 on I-95S MD. The car could not handled the curve at that rate of speed. Town Car had to be thrown into neutral and hard press brake pedal in order to stop. Safety issue could have been major accident or my death. I do not desire to reproduce a dangerous... Read more
LINCOLN TOWN CAR (2005) - ENGINE Oct 26, 2022
Incident date: Sep 28, 2020
While accelerating approximate @ 30 mph, vehicle speed increased without assistance nearly plummeting into a body of water at a curve... exit 77 on I-95S MD. The car could not handled the curve at that rate of speed. Town Car had to be thrown into neutral and hard press brake pedal in order to stop. Safety issue could have been major accident or my death. I do not desire to reproduce a dangerous... Read more
LINCOLN TOWN CAR (2005) - POWER TRAIN Oct 26, 2022
Incident date: Sep 28, 2020
While accelerating approximate @ 30 mph, vehicle speed increased without assistance nearly plummeting into a body of water at a curve... exit 77 on I-95S MD. The car could not handled the curve at that rate of speed. Town Car had to be thrown into neutral and hard press brake pedal in order to stop. Safety issue could have been major accident or my death. I do not desire to reproduce a dangerous... Read more
LINCOLN NAVIGATOR (2021) - ENGINE Oct 25, 2022
Incident date: May 17, 2022
The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution discon... Read more
LINCOLN CORSAIR PHEV (2021) - ELECTRICAL SYSTEM Oct 24, 2022
Incident date: Oct 6, 2022
The contact owns a 2021 Lincoln Corsair. The contact stated that upon charging the vehicle, the charging cord overheated. The contact stated that the blue led light on the charging cord indicated that the vehicle was charging and then turned red, indicating a charging fault. The contact stated that he then unplugged the charging cord from the wall and noticed that the plug that connected to the pl... Read more
LINCOLN MKZ (2015) - SEAT BELTS Oct 24, 2022
Incident date: Oct 20, 2022
The contact owns a 2015 Lincoln MKZ. The contact stated that the rear passenger’s side seat belt failed to unlatch from the buckle. The contact stated that he cut the seat belt with a pair of scissors he had nearby to release his son. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear passenger’s side seat belt to be replaced. The vehicle was not rep... Read more
LINCOLN NAVIGATOR (2017) - SERVICE BRAKES Oct 23, 2022
Incident date: Oct 22, 2022
REAR END NOISES
LINCOLN NAVIGATOR (2017) - SUSPENSION Oct 23, 2022
Incident date: Oct 22, 2022
REAR END NOISES
LINCOLN NAVIGATOR (2017) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING Oct 23, 2022
Incident date: Oct 22, 2022
REAR END NOISES
LINCOLN MKX (2009) - SERVICE BRAKES Oct 22, 2022
Incident date: Apr 4, 2022
Car frequently failed to stop timely when brakes were pressed. A HYDRAULIC CONTROL UNIT was advised and BRAKE BOOSTER to be installed.
LINCOLN NAVIGATOR (2015) - VISIBILITY Oct 19, 2022
Incident date: Aug 26, 2022
The contact owns a 2015 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that whenever the AC was... Read more
LINCOLN NAVIGATOR (2015) - ELECTRICAL SYSTEM Oct 19, 2022
Incident date: Aug 26, 2022
The contact owns a 2015 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 22V648000 (Visibility, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that whenever the AC was... Read more
LINCOLN CONTINENTAL (2019) - BACK OVER PREVENTION Oct 19, 2022
Incident date: May 19, 2022
The contact owns a 2019 Lincoln Continental. The contact received notification of NHTSA Campaign Number: 22V6440000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and manufacturer were not notified of the issue. The contact stated that while s... Read more
LINCOLN MKS (2015) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF) Oct 18, 2022
Incident date: Sep 24, 2022
The vehicle is exhausting leaked fluid through the vents inside cabin at 23,000 miles causing headaches and fatigue. The Power transfer unit does not allow for maintenance and has no drain plug. The unit seems to fail alot with Fords when looking online. It is dangerous for the driver to smell this inside the cabin.
1 injured
LINCOLN NAVIGATOR (2003) - FIRERELATED Oct 18, 2022
Incident date: Oct 15, 2022
The contact owned a 2003 Lincoln Navigator. The contact stated that fifteen minutes after she parked and turned off the vehicle in the driveway, her brother alerted her that the driver's side front seat had caught fire. The air bags were deployed. The fire department arrived on the scene and extinguished the fire. The fire department determined that the cause of the fire was an electrical system f... Read more
Fire
LINCOLN MKS (2013) - STEERING Oct 17, 2022
Incident date: Sep 26, 2022
The contact owns a 2013 Lincoln MKS. The contact stated that upon starting the vehicle, the power steering intermittently failed to operate as needed, without warning. The contact called the local dealer and was informed that there were no recalls associated with the VIN. The contact was provided an estimate for a diagnostic test. Upon investigation, the contact discovered NHTSA Campaign Number: ... Read more
LINCOLN MKX (2016) - ELECTRICAL SYSTEM Oct 17, 2022
Incident date: Sep 1, 2022
In early September the vehicle was completely without electrical power. My husband was able to jump start the car. We bought a new battery from AutoZone and it was installed by their technician. September 22, 2022 the same issue occurred and the car had to be jump started. I took the vehicle to the dealership who was able to find no cause of the failure. There were no warning lamps, messages ... Read more
LINCOLN MKZ (2015) - ELECTRICAL SYSTEM Oct 17, 2022
Incident date: Sep 1, 2021
The contact owns a 2015 Lincoln MKZ. The contact stated that over the past year, she had replaced the battery on three separate occasions. The contact stated that on each occurrence, the vehicle failed to start up after multiple attempts and the vehicle had to be jumpstarted. The vehicle was started and driven to the dealer for the battery to be replaced. Recently, the contact was informed that th... Read more
LINCOLN MKZ HYBRID (2018) - SERVICE BRAKES, HYDRAULIC Oct 17, 2022
Incident date: Sep 1, 2022
The contact owns a 2018 Lincoln MKZ. The contact stated that while driving 15-20 MPH, the brake pedal was depressed however, the vehicle was slow to respond. The contact turned off and restarted the vehicle however while driving and depressing the brake pedal, the vehicle failed to stop as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer who was unable to... Read more
LINCOLN TOWN CAR (2001) - ENGINE Oct 17, 2022
Incident date: Oct 16, 2022
My car has been making a weird whistling noise for a few months. My husband found it was coming from the rear intake manifold hose. He started my car and next the car started smoking and he looked under the hood the nipple where the hose connected had broke off and there is a crack all the way down the intake manifold.
LINCOLN TOWN CAR (2001) - ENGINE Oct 17, 2022
Incident date: Sep 30, 2022
There was a loud pop after I got gas. My car wouldn't stay running. I couldn't figure out what was going on. My husband looked under the hood and the spark plug still attached to the ignition coil had popped out of the engine. All of the screws holding the ignition coils had backed out.
LINCOLN TOWN CAR (2001) - FUEL/PROPULSION SYSTEM Oct 17, 2022
Incident date: Sep 30, 2022
There was a loud pop after I got gas. My car wouldn't stay running. I couldn't figure out what was going on. My husband looked under the hood and the spark plug still attached to the ignition coil had popped out of the engine. All of the screws holding the ignition coils had backed out.
LINCOLN CORSAIR (2020) - ELECTRICAL SYSTEM Oct 16, 2022
Incident date: Oct 15, 2022
Electrical system totally shuts down and car is dead.This happened 4 times.The battery is not dead but the electrical system shuts it down.You have to jump or separate battery to re activate system.Last incident not even emergency key worked to open the car.Danger is if someone is in the car and you cannot get them out.The car was so dead I had to call road service.They towed to dealer.Last time w... Read more
LINCOLN NAVIGATOR (2019) - ELECTRICAL SYSTEM Oct 15, 2022
Incident date: Oct 15, 2022
Back up camera does not work all the time most of the time, camera does not come on when in reverse or when camera button is pressed.
LINCOLN MKS (2014) - STEERING Oct 13, 2022
Incident date: Oct 9, 2022
Steering wheel locked up while the car was in motion. "Steering Assist Fault Service Required" appears on the dash. Mechanic has checked out the car and believes the steering rack might have to be replaced.
LINCOLN MKS (2014) - BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING Oct 13, 2022
Incident date: Oct 3, 2022
Both mirrors continue to show that there is an obstruction in the mirrors. The mirror warning stays illuminated. Upon vehicle start up, the BLIS and Cross Traffic warning indicates the system is inoperable. Both side obstacle detection control modules have been replaced. The dealer is having issues getting the system to work. Parts are available for inspection.
LINCOLN MKS (2014) - LANE DEPARTURE: BLIND SPOT DETECTION Oct 13, 2022
Incident date: Oct 3, 2022
Both mirrors continue to show that there is an obstruction in the mirrors. The mirror warning stays illuminated. Upon vehicle start up, the BLIS and Cross Traffic warning indicates the system is inoperable. Both side obstacle detection control modules have been replaced. The dealer is having issues getting the system to work. Parts are available for inspection.
LINCOLN MKZ (2014) - ELECTRICAL SYSTEM Oct 11, 2022
Incident date: Jun 10, 2022
The contact owns a 2014 Lincoln Mkz. The contact stated while reversing out of his parking lot, the vehicle stalled and the contact felt the vehicle lose power and several unknown warning lights illuminated. The contact had to restart the vehicle several times. The vehicle was taken to the dealer where they stated that the PCN had a failure and the PCN was replaced but the failure continued, the ... Read more
LINCOLN MKZ (2014) - FUEL/PROPULSION SYSTEM Oct 11, 2022
Incident date: Jun 10, 2022
The contact owns a 2014 Lincoln Mkz. The contact stated while reversing out of his parking lot, the vehicle stalled and the contact felt the vehicle lose power and several unknown warning lights illuminated. The contact had to restart the vehicle several times. The vehicle was taken to the dealer where they stated that the PCN had a failure and the PCN was replaced but the failure continued, the ... Read more
LINCOLN MKZ (2017) - ENGINE Oct 11, 2022
Incident date: Aug 1, 2022
I haven’t had any issues but there are many online that have had to have the engine replaced and charged out of their pocket for the defect the manufacturer KNOWS is their own fault and refuses to do a recall on
LINCOLN LS (2002) - SERVICE BRAKES Oct 11, 2022
Incident date: Oct 4, 2022
The contact owns a 2002 Lincoln LS. The contact stated while driving at 50-55 MPH, the vehicle accelerated unintendedly. The brake pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact stated that he stood on the brake pedal until the vehicle responded 8-10 minutes later. The vehicle speed was 120 MPH at the time the contact regained control of ... Read more
LINCOLN LS (2002) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL Oct 11, 2022
Incident date: Oct 4, 2022
The contact owns a 2002 Lincoln LS. The contact stated while driving at 50-55 MPH, the vehicle accelerated unintendedly. The brake pedal was depressed but the vehicle failed to respond. There was no warning light illuminated. The contact stated that he stood on the brake pedal until the vehicle responded 8-10 minutes later. The vehicle speed was 120 MPH at the time the contact regained control of ... Read more
LINCOLN NAVIGATOR (2015) - UNKNOWN OR OTHER Oct 10, 2022
Incident date: Sep 24, 2022
There are some major transmission issues with my vehicle. The gears do not change properly causing the SUV to stall on the highway while I was driving 65 MPH. I took it to the Mark Ficken Ford Lincoln dealership for repair. They stated that the torque converter needed repair along with the 3rd gear and 5th gear clutch had issues. The thumping/grinding sound I've been hearing since I purchased the... Read more
LINCOLN MKZ (2012) - UNKNOWN OR OTHER Oct 7, 2022
Incident date: Oct 7, 2022
Took the car to the dealer to have the driver airbag inflator replaced when it says here there are no parts available yet the dealer fixed something? The dashboard airbag light never went out!!
LINCOLN CORSAIR (2022) - VISIBILITY:SUN/MOON ROOF ASSEMBLY Oct 7, 2022
Incident date: Sep 15, 2022
The contact owns a 2022 Lincoln Corsair. The contact stated that while driving 76 MPH a loud booming sound suddenly occurred when the front section of the panoramic sunroof exploded and shattered. Moments later, the glass from the shattered sunroof fell into to vehicle hitting the driver. While attempting to prevent the glass from striking the head, the driver’s right hand and arm sustained lace... Read more
1 injured
LINCOLN ZEPHYR (2006) - AIR BAGS Oct 5, 2022
Incident date: Sep 1, 2022
The contact owns a 2006 Lincoln Zephyr. The contact stated that while driving approximately 10 mph and making a turn, an unknown truck crashed head-on into the vehicle. There were no warning indicator lights illuminated. The vehicle was able to be driven after the crash. A police report was filed. The contact sustained injuries to his tongue and neck but medical attention was not provided. There ... Read more
Crash 1 injured
LINCOLN CONTINENTAL (2019) - ELECTRICAL SYSTEM Oct 4, 2022
Incident date: Oct 4, 2020
The contact owns a 2019 Lincoln Continental. The contact stated that while attempting to start the vehicle, the “No Key Detected” warning light was illuminated and the vehicle would not start. The contact stated that whenever the sign was off, the vehicle would start up right away. The contact stated that the vehicle would start normally while at his residence. The contact stated that he thoug... Read more
LINCOLN TOWN CAR (2011) - STEERING Oct 3, 2022
Incident date: Oct 2, 2022
I believe I have problem with the ,safety recall ,the vehicle experience a loss of steering, and I was almost crash my vehicle on the highway ,and also believe car was recalled but not fixed .
LINCOLN TOWN CAR (2011) - UNKNOWN OR OTHER Oct 3, 2022
Incident date: Oct 2, 2022
I believe I have problem with the ,safety recall ,the vehicle experience a loss of steering, and I was almost crash my vehicle on the highway ,and also believe car was recalled but not fixed .
LINCOLN TOWN CAR (1997) - ELECTRICAL SYSTEM Oct 2, 2022
Incident date: Sep 2, 2022
This has happened to me 3 times in the past 3 months. While driving interstate highway at night and traveling 65 to 70 miles per hr., without any warning or symptoms, the headlights turn off. They then turn on and off a few times and then seem to correct themselves and stay on. This happens on trips after 1 hour or more. Has never occurred on shorter trips under 1 hour. Very dangerous and scary wh... Read more
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