Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 18,739 complaints for LINCOLN
Incident date: Sep 10, 2025
The contact owns a 2022 Ram 1500. The contact stated that while making a left turn out of the driveway, there was a clunking sound coming from the front passenger’s side of the vehicle, and the vehicle failed to steer or turn properly. The vehicle was towed to a dealer but was not yet diagnosed; however, the tow truck driver stated that the ball joint of the upper control arm on the passenger’... Read more
Incident date: Mar 30, 2024
Have attempted recall repairs 2 times. Was told I needed to reschedule since parts not available. I brought my vehicle in for repair 3/30/2026 @ 8:20. After noticing my car in back parking lot that did not move from at least 8:50am to 10:10am, I asked service representative what was happening. I was told I need to bring back at a later date when seatbelt parts are in. This process would take 4 hou... Read more
Incident date: Mar 5, 2026
ON YOUR VEHICLE, IT MAY BE POSSIBLE TO HAVE THE SYNC SCREEN IMAGE ON THE CENTER DISPLAY FLIPPED OR INVERTED IMMEDIATELY AFTER AN IGNITION CYCLE. Safety Risk THIS MAY RESULT IN THE IMAGE DISPLAYED BEING INVERTED OR FLIPPED, THIS INCLUDES ALL BUTTONS. WHILE IN REVERSE THE REARVIEW CAMERA IMAGE, BUTTONS, AND CAMERA GUIDELINES MAY ALSO BE INVERTED OR FLIPPED. A REARVIEW CAMERA THAT DOES NOT CORRECTLY... Read more
Incident date: Mar 5, 2026
Drive to work suddenly engine show emergency issues many symbols appearing in front of screen and break is not controlled and car is stop running.
Incident date: Mar 5, 2026
Drive to work suddenly engine show emergency issues many symbols appearing in front of screen and break is not controlled and car is stop running.
Incident date: Aug 8, 2025
Ford has not been able to remedy this problem
Incident date: Aug 8, 2025
My 2024 Audi Q5 plug-in hybrid (VIN [XXX] ) has twice lost accelerator response when transitioning from battery power to gasoline power. In both events, the warning message displayed was: “Drive system: malfunction! Please contact Service.” In both events, the accelerator stopped responding and normal operation was restored only after the vehicle was stopped and restarted. First incident: On 1... Read more
Incident date: Aug 8, 2025
My 2024 Audi Q5 plug-in hybrid (VIN [XXX] ) has twice lost accelerator response when transitioning from battery power to gasoline power. In both events, the warning message displayed was: “Drive system: malfunction! Please contact Service.” In both events, the accelerator stopped responding and normal operation was restored only after the vehicle was stopped and restarted. First incident: On 1... Read more
Incident date: Mar 27, 2026
On two separate occasions, my car has shaken violently and stopped both times while idling one in my driveway one at a stoplight and then an alert that says engine stopped steering power low came on
Incident date: Mar 27, 2026
The contact owns a 2006 Chrysler 300. The contact stated that while driving at undisclosed speeds, the vehicle shut off unexpectedly. The contact stated that the vehicle sputtered and stalled after refueling. There was an abnormal rumbling sound coming from the vehicle. The contact waited for 30 minutes to restart the vehicle. The accelerator pedal was depressed; however, the vehicle failed to res... Read more
Incident date: Mar 18, 2026
NOTE: This is an RV built by Thor Motorhomes on a Ford Transit chassis. I believe the issue is caused by Thor. There is a sticker on the window of the side sliding door that gives instructions for unlocking the door (from the inside) in case of an emergency. The sticker states: "WARNING IN AN EMERGENCY, PULL THE LATCH TWICE TO UNLOCK THE DOOR". The instructions do not work. The sticker should o... Read more
Incident date: Mar 26, 2026
My vehicles power doors have become exponentially more difficult to open since new in manual mode. I am now not able to open the rear door manually without throwing my weight into it, and my children cannot do it in assisted. I have confirmed with my dealer and a floor unit that the door is infact more difficult to open in manual mode vs power assist. This concerns me because in the event of an ac... Read more
LINCOLN
CONTINENTAL
(2018) — ENGINE
Mar 25, 2026
Incident date: Mar 12, 2026
While driving engine shut off and car will not start. Garage states engine is seized up. It is same engine that Kia recalled
Incident date: Mar 20, 2026
My 2020 Lincoln Aviator Grand Touring Plug‑In Hybrid has experienced multiple high‑voltage powertrain failures that create an immediate safety hazard. The vehicle has twice lost propulsion while driving, displaying “Powertrain Malfunction / Reduced Power” and “Service Engine Soon” before shutting down completely. During the first failure, the vehicle stopped in active traffic and would... Read more
Incident date: Mar 20, 2026
My 2020 Lincoln Aviator Grand Touring Plug‑In Hybrid has experienced multiple high‑voltage powertrain failures that create an immediate safety hazard. The vehicle has twice lost propulsion while driving, displaying “Powertrain Malfunction / Reduced Power” and “Service Engine Soon” before shutting down completely. During the first failure, the vehicle stopped in active traffic and would... Read more
Incident date: Mar 20, 2026
My vehicle is subject to a manufacturer’s recall that was issued well over a year ago. It is allegedly unsafe to use Level 3 charging on my vehicle due to a risk of the battery combusting. The manufacturer has not announced a fix or even issued a current expected arrival date for a fix.
LINCOLN
CONTINENTAL
(2019) — STRUCTURE:BODY
Mar 24, 2026
Incident date: Mar 22, 2026
Drivers door latch is failing to engage properly making it so the door can not closed right away. No matter how you close the door it always pushes right back open sometimes the door will semi latch but still poses the hazard of opening while driving. It has been inspected by the dealer to confirm the issue. There has been a recall for this exact issue however my vin number was not included and up... Read more
LINCOLN
CONTINENTAL
(2019) — ELECTRICAL SYSTEM
Mar 24, 2026
Incident date: Mar 22, 2026
Drivers door latch is failing to engage properly making it so the door can not closed right away. No matter how you close the door it always pushes right back open sometimes the door will semi latch but still poses the hazard of opening while driving. It has been inspected by the dealer to confirm the issue. There has been a recall for this exact issue however my vin number was not included and up... Read more
LINCOLN
CONTINENTAL
(2019) — UNKNOWN OR OTHER
Mar 24, 2026
Incident date: Mar 22, 2026
Car only goes 20 mph Engine knock Unsafe to drive I have multiple service repair documentation regarding engine knocking, oil consumption, unable to go above 20 mph. Car frequently goes into limp mode
Incident date: Aug 22, 2025
When the F-150 would be turned off after driving for a while, the truck would not Start for a few hours until it cooled down. I had it checked out at Gator Ford and they saif they could not determine the proble. I drove it to [XXX] and had it check out at Two Rivers Ford in [XXX] and they said the truck clearly had a problem and that they "Believed it eas the 10 gear trsnission getting hot and t... Read more
Incident date: Sep 3, 2025
The contact owns a 2024 Ford F-150. The contact stated that while reversing out of the driveway at approximately 5 MPH, there was an abnormal grinding and rattling sound coming the vehicle. The contact stated that while shifting to drive(D), the sound ceased. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train). The local dealer was contacted several times, and the c... Read more
Incident date: Mar 5, 2025
The contact owns a 2015 Chevrolet Tahoe. The contact stated that while reversing, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was difficult to depress. The vehicle eventually stopped. There was no warning light illuminated. The contact stated that the failure was persistent. The vehicle was taken to an independent mechanic... Read more
Incident date: Aug 20, 2025
Water began accumulating in the front footwell area of the vehicle, resulting in a soaked carpet and persistent musty odor. The condition developed during normal operation of the air conditioning system, without any external water intrusion (no flooding or open windows). The issue appears to be caused by a failure of the A/C condensate drain system, which is not properly draining water outside th... Read more
Incident date: Mar 23, 2026
2023 Ram 1500 V6 eTorque, 40,000 miles. Two stalling incidents have occurred under different conditions. Incident 1: While towing approximately 4,000 lbs, the 12V battery began slowly draining while the vehicle was in motion. Battery voltage gradually dropped below 10 volts until the engine shut off completely while driving. No warning lights appeared prior to shutdown. Jump start restored normal... Read more
Incident date: Mar 23, 2026
The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the steering wheel became loose, and the vehicle became difficult to steer. The contact stated that the front end made an abnormal humming sound. The vehicle experienced a loss of power steering assist functionality. The contact pulled over, and the vehicle was towed to an independent mechanic; howe... Read more
Incident date: Mar 20, 2026
The 2018 Lincoln MKX Third Brake Light lens cracked off in 3 pieces while going through the automatic car wash dryer on the evening of Friday March 20, 2026. This appears to be an Engineering design issue.
LINCOLN
CONTINENTAL
(2017) — ELECTRICAL SYSTEM
Mar 22, 2026
Incident date: Dec 18, 2025
The rear doors on my 2017 Lincoln Continental do not open from the outside when the exterior handle button is pressed. The doors do open from the inside. This failure is very similar to the symptoms described in Ford’s existing recall for defective door latches on 2017 Continental vehicles, but my VIN is not included in the recall. This is a safety hazard because first responders or bystanders... Read more
LINCOLN
CONTINENTAL
(2017) — STRUCTURE:BODY
Mar 22, 2026
Incident date: Dec 18, 2025
The rear doors on my 2017 Lincoln Continental do not open from the outside when the exterior handle button is pressed. The doors do open from the inside. This failure is very similar to the symptoms described in Ford’s existing recall for defective door latches on 2017 Continental vehicles, but my VIN is not included in the recall. This is a safety hazard because first responders or bystanders... Read more
Incident date: Mar 21, 2026
Driving vehicle at 73mph on I-75 in GA Northbound. Front panel of moon/sun-roof exploded/shattered with no indication of impact causing the failure. Loud bang followed by safety glass falling into cabin. Vehicle had lincoln-approved/dealer roof-rails.
Incident date: Mar 20, 2026
Issues with the 10R80 transmission, specifically concerning the CDF Clutch Drum. TSBs 24-2254 and 25-2429 are related to this problem.
Incident date: Jan 1, 2026
The head gasket has failed, leading to coolant intrusion into the number 2 cylinder. Several misfires occurred due to this. This is a known issue due to the design of the lower block, which uses a channel, thus causing a very small surface area for the head gasket between the channel and the cylinder, which accelerates wear. Spent $3,000 to fix this well-known design issue. Car at ~100k miles.
Incident date: Feb 3, 2025
The engine in my 2017 Lincoln MKC (2.0L EcoBoost) has a documented manufacturing defect where the cylinder block design allows coolant to leak into the combustion chambers. This has caused persistent, unexplained coolant loss and rough engine performance on cold starts since February 2025, matching the diagnostic criteria in Ford TSB 19-2346. The defective engine assembly is available for inspecti... Read more
Incident date: Feb 3, 2025
The engine in my 2017 Lincoln MKC (2.0L EcoBoost) has a documented manufacturing defect where the cylinder block design allows coolant to leak into the combustion chambers. This has caused persistent, unexplained coolant loss and rough engine performance on cold starts since February 2025, matching the diagnostic criteria in Ford TSB 19-2346. The defective engine assembly is available for inspecti... Read more
Incident date: Mar 5, 2026
The contact owns a 2019 Lincoln Nautilus. The contact stated that while driving at slow speeds, the power steering assist failed to operate as needed. There was an audible chime with the power steering message flashing on the instrument panel before the steering wheel seized for several seconds. Despite the failure, the vehicle resumed normal operation soon after the temporary failure. Upon invest... Read more
Incident date: Mar 1, 2026
Good afternoon, I am an owner of a 2002 Lincoln Nautilus. I wanted to report an electrical/battery issue with the vehicle that started a year and a half ago. In the past year and a half I have had 2 battery replacements with the most recent one being changed end of December of 2025 and in early March the battery went again so it's not even 3 months that it lasted. The battery completely dies a... Read more
Incident date: Mar 1, 2026
Good afternoon, I am an owner of a 2002 Lincoln Nautilus. I wanted to report an electrical/battery issue with the vehicle that started a year and a half ago. In the past year and a half I have had 2 battery replacements with the most recent one being changed end of December of 2025 and in early March the battery went again so it's not even 3 months that it lasted. The battery completely dies a... Read more
Incident date: Feb 28, 2026
There was one alert soon after I left Gallup NM, the engine heat light went off very briefly then went off (mile marker 6). The close to Miler marker 340 in AZ the card complete shut down and I had no control over the car. I had to pull over. I was in the middle of no where with no cell service. I was eventually able to reach my father Via Whatsapp/ I tried multiple times to call my husband but ha... Read more
Incident date: Mar 18, 2026
I was getting back into the car, shut the door (at a normal level) and heard a loud bang coming from above me then heard the glass falling onto the cover. Got out and realized it was a spontaneous rupture of the sun roof.
Incident date: Feb 25, 2019
The vehicle was recalled. I took the vehicle to the dealer where it was purchased. It was serviced. The engine issue was addressed, so we thought. The repair/replacement parts did not remedy the issue, despite it being in the shop for over 6 months. The problem persists. It is overheating in a 5 minute drive. The local service department is saying there is no other remedy. They keep asking... Read more
Incident date: Feb 25, 2019
The vehicle was recalled. I took the vehicle to the dealer where it was purchased. It was serviced. The engine issue was addressed, so we thought. The repair/replacement parts did not remedy the issue, despite it being in the shop for over 6 months. The problem persists. It is overheating in a 5 minute drive. The local service department is saying there is no other remedy. They keep asking... Read more
Incident date: Feb 25, 2019
The vehicle was recalled. I took the vehicle to the dealer where it was purchased. It was serviced. The engine issue was addressed, so we thought. The repair/replacement parts did not remedy the issue, despite it being in the shop for over 6 months. The problem persists. It is overheating in a 5 minute drive. The local service department is saying there is no other remedy. They keep asking... Read more
Incident date: Jul 1, 2025
I have a 2020 Lincoln Corsair with an active recall on the infotainment system. My screen freezes constantly, and I’m unable to complete system updates at all—it just spins or crashes & my rearview camera glitches out. This is a huge safety issue!!! This makes the vehicle difficult and unsafe to use, especially since it affects visibility and system controls. I understand a fix isn’t avai... Read more
Incident date: Mar 15, 2026
Unknown. When vehicle is running there is a strong smell of burnt wires coming from the front passenger side of the vehicle. It gets worse after running for awhile. Smell is stronger when the air is on. Reading other recalls it sounds similar to recalls on similar vehicles blower motors.
Incident date: Feb 18, 2026
On the transmission the endcap was missing a bolt that caused the transmission to leak that caused the transmission to fail. The second incident this that Lincoln corsair had a electrical blackout in the middle of driving on the highway. There were no warning signs, and both occasions was a dangerous due to the transmission had a little fire.
Fire
Incident date: Feb 18, 2026
On the transmission the endcap was missing a bolt that caused the transmission to leak that caused the transmission to fail. The second incident this that Lincoln corsair had a electrical blackout in the middle of driving on the highway. There were no warning signs, and both occasions was a dangerous due to the transmission had a little fire.
Fire
Incident date: Mar 17, 2026
Interior front reading lights turn on and off randomly when driving and when not driving. This is incredibly distracting especially at night.
LINCOLN
CONTINENTAL
(2017) — UNKNOWN OR OTHER
Mar 17, 2026
Incident date: Jan 9, 2026
My car has had 1 or all 4 of the outside door latches fail for 3-4 times now over its lifetime. Only under warranty for 10 years or 100k miles. Very expensive repair, at $1500 for 1 latch, or $5500 for all 4. This is almost the value of the whole car now. This happens to ALL Lincoln Continentals and is very infamous & common for them & should be a lifetime recall warranty item for safety. Also, ... Read more
LINCOLN
CONTINENTAL
(2017) — POWER TRAIN
Mar 17, 2026
Incident date: Jan 9, 2026
Safety defect P1326 code is a known indicator of rod bearing wear. When it triggered, the vehicle immediately went into Limp Mode, creating a significant safety hazard. The behavior aligns with the documented defect affecting NU GDI Engines and is not consistent with normal Engine wear. I have confirmed the KSDS software update was performed. I have taken the vehicle to Clay Cooley Kia of Plano... Read more
Incident date: Feb 28, 2026
I took my Sentra to Performance Nissan located at 1345 S Federal Hwy, Pompano Beach, FL 33062 and was refused service. They refused to fix the safety recall on my vehicle because of a rebuilt title. I called Nissan Of America and was told regardless of a rebuilt title a safety recall should be fixed by the dealership.
Incident date: Sep 16, 2025
The rear passenger door actuators have both failed. The rear hatch will not unlock using the touch button. We just received notice that our transmission/transfer case needs replacing. $13K for this.